Wednesday 12/28/16 PM

Written By: Dusten


LY Dinner Sales: 6353
Projected Sales : 5618
TY Dinner Sales: 6142
+/- : over PS by $526, under LY by 3%
Dinner Covers: 240
Avg PPA: 25.59


Weather: Fall in December

Special events?: Week between Xmas and NYE


Who worked: Ruthy, Grace, Sayo, Renee, Krystin CL, Melisa and John H, Taylor training Andy (86) at FR and Brennan SA.

Flow of Business, Cuts and Ticket Times: Tonight was busy although the servers who have worked this week seem to think it wasn't as hectic as Monday or Tuesday night. There was definitely a frantic energy among FOH. I feel maybe they were either tired from previous days and/or doubles or perhaps just had trouble finding their rhythm. Either way, 240 covers on a Wednesday is nothing to sneeze at. No issues with ticket times, although there was a noticeable difference in roll presentation. Chalking that up to new. lesser experienced chefs. Nothing I wouldn't send out, but maybe not the ideal.

Specials:

3 Staff members that stood out (why/how): Andy came to me at about 8pm and said he didn't feel this place was for him and he was going to go. His words. He had actually seemed to be doing well. I was a little on Taylor about monitoring Andy so fine tuning of FR'ing could be made. Either way, he's gone. I told him to go ahead and clock out and wished him good luck.
-I overheard Ruthy praising Brennan's performance and that is pretty important. More so than what I am able to glean from random observation, the effect his efforts have on his coworkers speaks volumes of his performance.
-Taylor need to be a bit more involved when training. I found myself coaching him more on training that working with Andy directly. Andy was running things on his own while Taylor would be doing other things. I reminded him of ways to fine tune someone who may seem like their capable, so that they should be able to do more than "just okay."


Any VIP's in? Rachel and Carlos with her parents. The Yellowjacket bartender and her (twin?) sister. Cheer-Ups owner. The gay guy that will never let us live down that we don't sell the Red Maple Sake any longer. Some Mantis folks.

Had a woman call in after she had left. She says she had 2 $100 gift cards she brought in to pay for her meal. She said her server, Grace, was wonderful, but told the woman there was only one card. She wasn't upset, she said everything, including service was great. She just wanted us to keep an eye out for any gift cards that may turn up. She left her name and number: Louisa Williams, (415) 950-0514... it may be (415)450-0514, sorry can't be sure about my own handwriting sometimes. I asked Grace about it. She says that one card was for $100 and the other was $0 and that she explained this to the customer and the woman said okay. I told Grace it was possible the card could be through our old system and I could have possibly checked the balance on the Mercury site. By this point the card had been discarded and the trash had gone out. I know there is no way to verify any of this now, but I don't think the woman or Grace are trying to pull a fast one. Going forward it may be a good idea to relay to servers that this sort of thing can certainly happen and to have a manager check the card if the balance doesn't match what the customer says it should.

Comps& Void Detail: 45 in customer kome bucks. voided 3 nigiri pieces, hamachi, sake-toro and unagi- either delivered to wrong seat at sushi bar or rang in under wrong seat- I suspect the former. a couple of unmade misrings.

R&M needs:

86'd items/ need more: hon-magiro