Friday PM Recap 12/30/16

Written By: Leary

LY Dinner Sales: 7518
Projected Sales :  6670
TY Dinner Sales:  7024
+/- :   -494, -7%
Dinner Covers: 235
Avg PPA:  29.35

Weather: Chilly evening

Special events?: New Years Eve Eve

Who worked:
Lindsey, Cindy, Johnny, Krystin, Dusten Cl, Chelsea & Leigh H, John SA, Taylor FR, Renee Cktl

Flow of Business, Cuts and Ticket Times:
It was a mellow start for a Friday, and considering the early pops we've been getting this week. Only a few tables waiting when we opened. We did fill up by 6, and hit a 1 hour to 1:15 wait by 7. Stayed on a steady hour wait until about 9. Off the wait by 10. Cut Leigh & Renee at 9:50, and 2 on at 10:15. Ticket times were mostly good. The sushi bar got a couple of big pops with rolls. Had a few 30 minute tickets, but most customers were pretty understanding.

Had a guy sit at the sushi bar in the beginning of the shift, told Dusten he was going to have someone join him in 45 minutes, ordered a cider, edamame, and hot sake, said he was going out for a smoke, smoke a full cigarette on the patio, and then split. He was even having a conversation with John while he was turning on the heaters. Wasn't really acting sketchy. I think he's a pro dine-n-dasher.  

Chelsea let me know that a table went over their quote time by 15 minutes. It was a family of regulars. The mom was a little grumpy so I brought them some misos and edamame and then they were all smiles.

Had an issue with a couple of guests at the sushi bar during the one of the busiest points tonight. S7 & S8 had a long greet time because Dusten was stuck at B1, and were pretty rude about to Dusten about it. S9 was sat before them and had watched the interaction and then felt like they were getting their items first because they were rude, and said to Dusten that he felt like he was getting ignored because he was patient. Dusten ahd let me know this when S7 & S8 were closing out. I pre-bussed S7 & S8, asked them how everything was tonight trying to open up dialogue for them to voice any complaints. They said everything was good so I didn't push. I dropped their check and closed them out. They wrote a long note on the credit card slip complaining about the long wait, and the host's attitude. Really wish they would have talked me. I followed up with S9 and he was really nice about everything and told me he was feeling bad for even saying anything. I talked to for awhile explaining why the items he ordered just takes longer, and also apologizing if he felt neglected. He kept saying he didn't want anything for free, and that he just got upset because he felt like he was being punished for being nice. I know he comes in once a week so I told him I appreciated his feedback and I wasn't going to comp anything off his bill, but next time he came in I was going to send him a few of my favorite pieces on the house. We shook hands and he was happy in the end. He's name is Matthew, and I remembered him because he was sitting next Elizabeth at the sushi bar last Friday and they were talking.  

Specials:
Tsukiji Set- 12
Sawagani-  6

3 Staff members that stood out (why/how):
-The first group in the party room let me know how great Johnny's service was tonight. He was pretty solid in section 3 all night. No mistakes, and organized throughout the shift.
-Leigh was pretty flustered tonight. Seems like she forgot policies that she was explaining just fine last week. Chelsea said almost the exact same thing to me at the end of the shift. I have her SA training next week. Maybe that will be a better fit in the long run.  

Any VIP's in?
Jason & Susan
Christine & Justin

Comps& Void Detail:
-Owner comp for a dessert from Take to B2
-Customer Kome Bucks
-Customer DNL for a glass of rose. They said it was undrinkable, and ordered a wishing well instead. I tasted the rose just to make sure it hadn't turned, and it was fine.
-Open % comp for a walked check

R&M needs:

86'd items/ need more: