Friday AM 12.2.16

Written By: Elizabeth

LY Lunch Sales: $2161
Projected Sales : $2516
TY Lunch Sales:$1998
+/- : -8% LY and -$518 PS
Lunch Covers: 111
Avg PPA: $18

Previous Days Labor: 28% due to all staff meeting
Previous Days Comps: 6%
Controllable Comps: 14.32% due to my FNF discounts to VIPs

Weather: Overcast and drizzly.

Special events?: Dec 2nd....17 more shopping days until my birthday

Who worked: Lindsey, Alex, Sayo, Clair CL. John was training as server today. Tori Host, Brennan SA, Taylor FR

Flow of Business, Cuts and Ticket Times:
 Mellow day. Went on a short wait around 12:30 for a few parties. Thankful for the mellow morning, however, since our internet went out around 9:30 and they couldn't get a technician to fix it until 1pm. Stayed consistent through the shift. Cut Alex at 1pm, and the kept 3 on since we were still getting tables in (3 in a row as soon as I cut Alex, of course). Had a few tables walk in at ten til 2 as well. I cut down to 2 on by then and Sayo and Clair took the rest of the tables.

Had a little bit of a hiccup with B1 wanting to order Ramen to go. They were pretty pushy about it, and I tried to explain our policy on it, despite the woman saying that someone did it for her before. I told her that was a one time exception. Her friends told me that was the strangest thing she has ever heard before in her life, and didn't quite get it. I explained a few more times, and they finally conceded. I sent them some spicy scallops to smooth things over, since they were a little irritated after I walked away from the initial conversation. Overall,  they left VERY happy!

3 Staff members that stood out (why/how):
-Brennan did a fantastic job SA'ing today. He was aware of what tables were getting up and was making sure each table was clean and neatly set. He was consistent.
-Lindsey was a little more complainy today than usual. Might have been an off day but she seemed to get irritated more than usual.
-John was in his second to last training shift and is getting it. Alex did a great job training him

Any VIP's in?
Fastball guy

Comps& Void Detail:
4 spicy scallops for the B1 ramen debacle.
That was that.

R&M needs:
The AT&T tech came and said that a wire was unplugged in the box that is located down the street tha controls the internet for our building. I asked if it was a homeless person or if someone was meddling, and he said no, it was just another at&t tech that messed it up... :-/ so at least it's fixed.

86'd items/ need more:Hops and Grain still