Thursday PM 12.22.16

Written By: Elizabeth

LY Dinner Sales: Closed for Christmas Eve. Same actual day LY was $5433 though.
Projected Sales : $5785
TY Dinner Sales: $5367
+/- : +$440 PS
Dinner Covers: 197
Avg PPA: $27.24

Weather: Low 70s and sunny. Pleasant evening.

Special events?: almost Christmas!

Who worked: Ruthy, Liam, Lindsey, Krystin, Dusten CL. Melisa & Leigh Host, John FR, Patrick SA

Flow of Business, Cuts and Ticket Times:
What a difference a day makes. Tonight was the polar opposite of last night, though it didn't start that way. We got his hard and filled up by 5:30 (thank god I called the staff in early), But after that initial round, no one else came in. We didn't go on a wait for more than maybe 5 minutes. By 7pm we were still functioning on a one in one out basis. The kitchen got some hard pops, but did a great job getting everything out in a timely manner. The only thing that got missed was a kaki fry that I think John stabbed the ticket without knowing where he was going. It was for A8 and they weren't upset about it.  It was pretty slow so I cut Renee at 8:15. I bought her dinner since she only made $8.

I cut Liam at 8:45, Ruthy and Lindsey at 9:15 and went to just Dusten at 9:30, he got 2 tables after that as the night slowed to a close.

The only incident that occurred tonight, unfortunately, was with the table with the Kaki fry. A8 also had their car towed because they parked at Mrs. Johnson's donuts. This was in no way our fault, as we have it written on our sign out front. I double checked. It's in all caps. But the man wanted to let me know. I told him that yes they tow. He tried to say they were parked to the side, and I told him it was all their property so that would be why. The wife tried to argue with me and told me that we need to let people know. I told her it was written on our sign. She didn't like that answer either. They were just trying to blame someone, instead of taking responsibility. I told them I was sorry but there really wasn't anything else to say. Then a little bit later the guy came in again wanting to talk to me, this time telling me that he will never be back because their entire experience was awful and their order got messed up. I essentially told him that just because his car got towed, he shouldn't let that muddy his experience with us. If there was actually a bigger problem at his table, then he should have let me know so that I would have been able to diffuse the situation before they left, but I wasn't made aware of any issues. That seemed to stop him, full knowing he was still in the wrong. He was just flustered and angry. I understand. He made a dumb mistake.

Specials:
Daniel made a special: cucumber slices with beef tataki wrapped around it. The beef was cooked in Soy, Mirin, Ponzu & vinegar, with sesame seeds, and finished with crispy garlic, sesame seeds and shiso leaf. It sold very well and the staff also enjoyed it.
We also featured his thai style salmon, which I, instead, called Spicy Ponzu Salmon. Not the best name, I know, but it was all I could come up with without referring to Thai again.
Whole Aji-(3) Ruthy dropped an entire Aji skeleton on the floor while trying to run it back to the kitchen.

3 Staff members that stood out (why/how):
-Liam did a great job asking for help where he needed it tonight. Also, once again, a great attitude on the floor.
-I had to ask John to make his bandana look more like a head covering and less like a jazzer-cise headband. Daniel also forget his bandana today so he was wearing a hairnet. We need to make sure everyone is keeping their hair kept and away from food. No issues tonight, but there was room for error.

Any VIP's in?
Susan and Jason as promised.
My old FR from Italic, Adam.

Comps& Void Detail:
Bought the guys in the kitchen a round of beer for kicking ass tonight.
Kome bucks from Flightpath folks. It was expired, but they always give our staff a discount.
Emp Kome Bucks for Renees Dinner (on me, no bucks attached)

R&M needs:

86'd items/ need more:
Zoe never came in today.