Wednesday AM Recap 12/14/16

Written By: Leary

LY Lunch Sales:  1457
Projected Sales :  1634 (+865)
TY Lunch Sales:  2,499
+/- :  +1042,  +72%
Lunch Covers:  133
Avg PPA:  18.79

Previous Days Labor:  23%
Previous Days Comps:  5%
Controllable Comps:  3.72%

Weather: Cold and cloudy

Special events?:

Who worked:
Sayo, Liam, Alex, Johnny Cl, Tori H, John FR, Brennan SA

Flow of Business, Cuts and Ticket Times:
It was a really busy weekday lunch. Steady flow from the start. We pretty much filled up at noon. We had a 12-top sat at the same time the sushi bar filled up. Had a small wait throughout most the shift. Came off the wait and had a few tables open up at 140, and went 2 on. Overall everything went pretty smoothly. Everyone had to hustle to keep up, but very few mistakes. Ticket times were really good.

I had one table ask to speak to me at 215. It was an older lady that had a serious issue with our incomplete party policy. She said Tori was extremely rude (that's a first), and let me know that our policy makes no sense. I tried to explain it why we have the policy, and that Tori was just doing what we ask of her. She kept talking over me, interrupting me, and finished with a very accusatory, "so you think it's ok the way she treated me". I'm usually pretty good at explaining our policies to frustrated guests, but I realized it was a losing battle with this. I apologized for her experience at the host stand (again), and said I would follow up with Tori about her approach. I asked how the food and service were, and she had nothing but nice things to say. I thanked her, let her know I appreciated the feedback, and said we're always looking at ways to improve operations. She seemed pretty unsatisfied with my overall response.

Specials:

3 Staff members that stood out (why/how):
-Hiroe slept through her alarm today, and didn't call in until over an hour into her shift. I had already called and begged John to come in at that point. It definitely added to a hectic start to the shift, but everything was ok in the end. I told her  would have to write for the no-show.
-Johnny was pretty busy, and overwhelmed when the big top sat. Although he fell back into his habit of being a bit snippy, he was extremely organized in the way he asked for help. His organization allowed me to get him back on track easily, and he didn't make any mistakes.
-Pauline seem to do a pretty solid job on the Ramen station today. The overall organization of the kitchen was on-point today.

Any VIP's in?

Comps& Void Detail:
-DNL on a Aburi Aji, the lady at S1 took a tiny bite, and sent it back. She was expecting something different.
-Owner comp for the donation tray.

R&M needs:
-The soft serve machine needs to be adjusted for the eggnog. It's a little too soft and can't stand up on a cone. I was going to try and adjust it, but our flat-head screwdriver is missing. I'll bring one from home and try to adjust it tomorrow morning. For now I'm having severs only serve it in a bowl.  

86'd items/ need more: