Saturday AM&PM 9.27.14

Written By:Cameron Stangel

LY Lunch Sales:$2180
Projected Sales:$2312
TY Lunch Sales:$1934
+/- :Missed projections by $378. Down from LY lunch by $246 and 11%
Lunch Covers:118
Avg PPA:$16.39

LY Dinner Sales:$5751
Projected Sales:$6214
TY Dinner Sales:$6230
+/- :Beat projections by $16! Awesome, super close! Beat LY dinner sales by $479 and 8%
Dinner Covers:231
Avg PPA:$26.97

Weather:high 70's low 80s

Any Special events going on?:Pecan Street Festival, Craft Brewers Festival and UT vs Kansas

Who worked?:AM: Clair, Sayo, Sophia, Johnny, Diana (H), Hiroe (FR-TR), Ixchel (FR-tr) ,Jason (SA)
PM: Alex, Dusten, Jason, Lindsey, Naoto, Krystin (CT), Hiroe (FR), Diana (H), Ruthy (H), Jason (SA)

Flow of Business, Cuts and Ticket Times:
AM: This morning was sloooooooooow. I think that due to the Pecan street fair and craft brewers festival, it really was apparent in our flow of business. We never went on wait once. We did get our usual pop. Between 12 and 12:15 we went from 3 tables to FULL. After that it was just more people leaving than coming. We had two 5 tops walk in back to back when we were empty so we were able to seat them right away. We never got the party room filled. I went 3 on at 1:30pm, 2 on at 2pm and 1 at 2:45. By 2 we were about half full and only got a few more tables until 3. No last minute customers and everyone was super pleasant today.
-I did receive my first 15% off with Daruma and Sa-Ten receipts. I think Kayo was talking about this guy who was trying to "work the system". He comes in fairly often to Kome, enough to where I can recognize him... Anyways, he came in with his 2 receipts and once looking them over I see he bought a bottle of water from Sa-Ten and a green tea from Daruma.....So not really what we had in mind for the promo at all but he clearly seemed like the type to put up a fight about the fine print of the promo or something. The discount came out to $6. When he purchased the water and green tea it almost equal to $6 so it seems kinda silly, but atleast he went and checked out Sa-Ten and Daruma, maybe next time he will spend more.

PM:Tonight started off really strong. we were full and already on a wait by5:30pm. I exchanged a few emails with the Drako family earlier in the afternoon about them coming in to eat. The party room was already booked but they were happy to be in the back B's. They were completely satisfied with our service and accommodations as usual. At 5:15 I had a 9 top walk in and we fit them at A6 and 7. It was their first time here, they were visiting from Dallas and were so happy with our food and service, said they will defiantly be back the next time they come to Austin. We were on a very steady wait from 5:30 until 9 and then we had a grace period of about 15 minutes until we jumped back on wait untl 10. I went 3 on at 9:45, 2 on at 10:15 and 1 on at 10:30. After 10:15pm we only got 2 new tables until close. Ticket times were great in both BOH and Sushi bar tonight. Early on there were a few higher ticket times on Gyoza but nothing that anyone complained about, and it was quickly recovered after.
There was an incident tonight with A8, Lindsey's table. 3 hefty, or healthy, gentlemen ordered a bunch of nigiri and rolls and kitchen items..clearly going all out. On the sushi card it read 6 (the number 6, not tally marks) Salmon Box. Lindsey went over with the table what the salmon box was and they confirmed this is what they wanted. Even Kazu asked if she was sure its 6, which it was. 3 get dropped first as Kazu finished the other 3 and then they realized their mistake. I guess they somehow thought it was nigiri, maybe? I'm not sure, but they clearly over ordered and didn't mean to get that. They said they would eat the 3, and I went to stop Kazu before he finished the other 3 but they were already made. They paid for 3 and I voided 3 off the bill tha tthey couldn't eat. We used the other 3 for sales prizes later for the staff, which everyone was happy with.
All the customers were great tonight.

Specials?
Civiche-17
Iwashi-8
doughnuts-6
Croquette-

3 Staff members that stood out (why/how):
*A first time guest commented on how friendly and nice our whole staff is! great job
*Diana needs to be a better listener. She tried to take control at the host stand but made poor decisions on where to place people. I told her and Ruthy to switch rolls where Ruthy will plan the floor and delegate to Diana where to sit people, but Diana was a little reluctant to listen and Ruthy was a little to timid and shy to take control which was really frustrating. I cut Diana at 8:45 or 9 and then Ruthy did fine alone.
* Jason did a good job taking care of the Drako family. They had requested him in their email and he was happy to assist them.

Any VIP's in?
joel
Drako Family

Comps& Void Detail:
birthday dessert
F&F Gyu nigiri, F&F to Vince's
employee day off to Joel
10% off birthday promo
void eastsiders wasn't made
void 3 salmon box. Customer thought it was nigiri.
void one magurao sashimi


R&M needs?:

86'd items/ need more?
Another metal chair broke...or is at least on its way out