Written By: Annie
LY Dinner Sales: $4146
TY Dinner Sales:$66676
+/- :+$2530/ +61%
Dinner Covers: 243
Avg PPA: $27.47
Weather: Warm but overcast.
Special events?: N/A
Who worked: C1: John H; C2: Clair; Ellen; Krystin; Lindsey; Johnny & Camacho on Bar and section; H1: Megan T.; H2: Veronica; Jake as SA; Abe as FR
Flow of Business, Cuts and Ticket Times:
Issues: We had a drifter lady in the parking lot between lunch and dinner. She was wondering around with no shoes on and asked one of our departing guests for a lighter. Once the guests walked away, Devin asked her kindly to leave the property. She went and laid on the sidewalk for a while, but then we never saw her again.
We somehow lost the key to the locks on the patio during the shift. Do we have a spare? We locked the heaters so that they look locked and just brought in the benches for tonight.
Ants at the bar/sushi bar! Naoto said he saw a few behind the back bar, a few on the actual bar, and I saw one at sushi bar 9/10 tonight.
Clair noticed that the sushi bar started giving sushi directly to her guests instead of setting it at the pick up area with the ticket. It threw her off timing-wise with her other orders because she didn't realize it was happening. I talked to Kazu and Toshi about it. They said that they had talked about it on Monday and were going to start doing it that way. I asked that they not start tonight because we didn't know anything about it. They said that was fine, but I would love to talk about it at the meeting tomorrow!
Specials: N/A
3 Staff members that stood out (why/how):
Megan did a great job host/cocktailing tonight. We did have a scare when a guest forgot that she had taken her card back, and Megan thought that she lost it. We looked everywhere and then I went to tell the guest that we couldn't find it, but she already had it. I talked to Megan about ways to stay more organized. We had about 40 people all walk in at once tonight, so Megan jumped on cocktail and I helped run the board while Veronica sat everyone. I think maybe scheduling a cocktail and having two dedicated hosts on Tuesday might be the way to go if we keep getting busier.
All of the servers did awesome tonight. Very few mistakes. They were all going about their business as usual while I got stuck at the host stand during the busiest part of the night.
Any VIP's in?
My friend Lori and her beau.
Comps& Void Detail:
Kome Bucks X 4 = $60
Birthday X 1
F&F X2 Zatoichi for my friend Lori + 10% F&F
Kitchen Error: Tonkatsu Ramen - Vic said that the first one the noddles were too soggy, so he refired it. Ellen didn't know that, and the table ended up finishing all of the guys food before the Ramen for the lady came out. They were totally understanding, but he had been done for a few minutes, so we comped it and sent them a dessert.
Recovery: Fried Ice Cream (See above)
F&F $ Piece Aburi for Devin's friend
R&M needs: We have one working stapler in house.
The A/C seemed to stop working for awhile. I turned it off for about 20 minutes then turned it back on and it started getting cooler in the dining room again. But then it seemed to start to get warmer even thought I hadn't changed the temperature at all. It says now that it's 73, but it's set at 70.
86'd items/ need more: We need some more sushi menus. Is that something we print in house and then laminate? Or do we order them from somewhere?
We hooked up the last Asahi keg to the tap tonight. When do we get more in next?
Regarding the ramen timing. I've trained the staff to fire items as they come in, in typical izakaya fashion, since bringing ramen to dinner it raises the question of complete ticket selling from the kitchen. Is this an issue we should implement or leave it up to servers to designate on the ticket when applicable? Maybe a topic for a foh meeting? Just let me know and we can implement.
ReplyDelete-I told sushi bar to hold off until the all staff meeting yesterday. Sorry for the miscommunication.
ReplyDelete-Typically things are timed out by servers, and they should be communicating with their tables about how things typically come out, and if they have a preference. We'll discuss in the meeting today.
-Orkin was called yesterday, and I followed up today as well. They should be out tomorrow morning at the absolute latest.
-I called Gemini about the Acs as well. They said someone should be out soon, but still waiting on a call back for scheduled time a tech should arrive.