Written By: Devin Steuerwald
LY Dinner Sales: 5529.00
TY Dinner Sales: 7981.00
+/- : +2452.00, +44%
Dinner Covers: 253
Avg PPA: 31.55
Weather: Cloudy currently its 55 the high today was 60
Special events?: n/a
Who worked: Dusten CL1, Pat CL2, Lindsey, Kelly S, Kelly D, Angela, Naoto and Krystin Bar, Abe FR, Beorn SA, Melody H1, Veronica H2, Megan T CT
Flow of Business, Cuts and Ticket Times:
Steady start to the shift with a small line at the door when we reopened. We went on a full wait by 5:52 with an average wait of 30-40 for 3+ and 25-30 min for 2 tops. We got a walk in 8 top at 7pm. the wait rose to 45-60 min for 2 tops and 60 to 1:15 for 3+ tops by 8pm. By 8:40 the wait was down to an average of 45 for 3+ and no wait for 2 tops and we came off the wait at 9:25. Cut CT, H1, and went 2 on till close. Ticket times were all great tonight
Dusten had a table that was ordering a lot of veggie items so he asked if they were vegetarian, when he said yes Dusten let him know that some of the sauces have dashi and he said he has been in before and no one has told him this before. I feel like its not on the server to guess dietary restrictions for the guest but at the same time I appreciate Dusten going above and beyond for a guest. We sent him and his date a couple pieces of nigiri as a recovery. they left happy
We had two parties at the end of the wait go over their quote times. I ordered them edamame and apologised bothe parties seemed happy with the offer and gave me a high five!
Specials: n/a
3 Staff members that stood out (why/how):
We had a wine sales contest and Angela won!! her prise was the bottle of rose that the rep brought us to do a tasting that Naoto said we could give away.
Abe did a great job at FR tonight with no issues.
Lots of teamwork from our veteran staff tonight, glad to see them leading by example!
Any VIP's in?
George from Alamo front office
The Stanleys
Pat's friend
Spencer's GF
Comps& Void Detail:
Spill- staff tasting 27.00
spill- cassis & soda X2- 10.83
DNL- mt. beautiful X2- 10.00
FOH error- Hot Sake $8
Recovery- Edamame X2 late quote times
DNL- grilled salmon- guest said it tasted frozen- I tried it and it was damn near perfect..$12
DNL- Takoyaki 10.00
Recovery- Vegetarian (see above note) 5.50
Server misring- Angela ordered yaki-Onigiri when she needed Yakitori
Server misring- Angela ordered fuomaki repeated the order back but when it came out the guest meant oshinko-maki
Birthday- X6
FnF- Spencer's GF- 9.15
FnF- Pat's friend 14.70
FnF- The Stanleys 7.00
FnF- George B from the Alamo Drafthouse 7.00
Kome bucks $40
R&M needs:
86'd items/ need more:
Dusten stayed late to try to tackle the smell from behind the drink cooler, Above and Beyond!!!
ReplyDeleteThe customer mentioned ordered an age-dashi and was very careful to mention "no bonito." I told him the dashi was made with bonito also. He was a bit jumpy because he was vegan and had eaten it with us multiple times before. He ordered the large salad, miso soup and veggie tempura. More bonito. I let him know about the miso and tensuyu. His girlfriend was not vegan so she had her own order. We sent them a quick zato-ichi and sansai (gunkan looked great tonight btw) and everything cooled off totally.
ReplyDeleteImmediately after them, I had a couple of first time customers ordering the age-dashi with no bonito to start. They were vegan also. I hate that this comes up just after the meeting, but apparently servers could do more to explain the menu when people ask for vegetarian sounding things. That "age dashi, no bonito" should raise an immediate flag. Or miso with a bunch of other veggie times, including the tempura for that matter.