Sunday PM 2/18/2018 Recap

Written By: Annie

LY Dinner Sales: $4096
TY Dinner Sales: $8712
+/- : +$3258 / +53%
Dinner Covers: 254
Avg PPA: $34.3

Weather: Warm and humid

Special events: President's Day Eve!

Who worked: C1: Zayn; C2: Dusten; John H.; Lindsey; Patrick; H1; Camacho & Grace at the bar with a section; Melody; H2: Megan M.; Cocktail: Megan T.; Jake as SA; Hiroe training Justin on FR

Flow of Business, Cuts and Ticket Times:
We definitely had a busy Sunday night!  We were full by 6PM and were on a wait for 2-tops between 35-45 minutes.  We had a few 5-7 tops through the 7PM hour.   We only went over an hour quote time from about 7:15 -8:30PM and were off the wait finally by 9:30PM.  I cut down to closers at 9:30PM and cut the cocktail and Melody as first host.

Ticket times for the kitchen were good.  The sushi bar did pretty good all night until we filled up for the last time around 9PM.  Kazu had a lot of nigiri and specialty pieces that took some extra time to push out. 

I also had a sunshine roll hit the table with very little salmon in it. The guest commented to Lindsey, so I talked to them and took a look.  It definitely looked "skimpy" on the salmon.  We rang in another one and made sure it had enough salmon in it.  The guests were very happy with the new roll.

Lindsey had a lady get to the bottom of her Iced Green Tea and found a liquor bottle cap in her glass.  She brought it to Lindsey's attention, and was laughing about it.  I apologized, but the lady was laughing about it.  She said she loved it so much she wanted to know what brand of tea it was, but the cap didn't say!  For being such a good sport, we comped her and her son's fried ice cream (and the tea as well.)  I brought her out the bag to show her the label, and since there was such a tiny amount left in the bag (maybe 3 servings,) i told her she could take it home.  She was thrilled.

Dusten pointed out a few pieces of uni that looked a little light as well.  Kazu fixed the pieces.  I guess they were folded up instead of laid across the top.  Either way, they looked better after he fixed them so that you couldn't see the rice underneath.

Specials: N/A

3 Staff members that stood out (why/how):
Grace and Camacho did awesome behind the bar today.  It felt like people were going to town on alcohol tonight, but drink ticket times were great.  I had to jump back and help with some glassware, but other than that, they were killing it with a full section and a full bar-top the whole night.

Jake was moving at a very rapid pace all night long.  While it was awesome most of the time, I did ask him to take a breath and slow it down a notch to be able to get back to a level where he could pay attention to the details. 

Zayn had a table order a glass of rose towards the end of their meal.  He ended up dropping their check before he brought the glass of wine.  I ended up bringing the drink after I noticed it had been sitting at the bar pick-up window for a few minutes.  They had been looking over the bill and were getting ready to argue that there was a glass of wine that they had not received when I walked up with the glass of wine.  The gentleman said he still wanted it, but it was a bit awkward, so I told him that i would just take the glass off.  I explained to Zayn about what happened, but he didn't seem to understand why I took the glass of wine off of the bill.  I think he just forgot that the guy ordered it.

Zayn also had a table that did not get their Botan Ebi for almost an hour.  It was during the time that Kazu was pretty backed up, and he thought it was taking some extra time, so he didn't mention anything to anyone until he asked Kazu about it.  The ticket ended up getting stuck behind the printer, so Kazu had to put it in front of all of the already backed up tickets.  The guests were fine, and said that they still wanted it when I talked to them.  I ended up giving them a 10% off of their whole tab for waiting patiently.  I talked to him about both instances and told him to try to keep a better eye on his tables and to get a manager involved sooner.

Any VIP's in?
Ransom and partner (I'm sorry I forgot his name)
Nannette and Sadie (Owner's of Austin Drinkslingers - One of my former employers, and Kome regulars)

Comps& Void Detail:
Birthday Dessert X 4
Sushi Bar Error - Sunshine Roll (notes above)
Recovery - Iced Green Tea/Fried Ice Cream (notes above)
FOH Error - Glass of rose (notes above)
Kome Bucks X $15 - Grand Opening
F&F - Takowasa and Zato-ichi for Sadie & Nannette
Recovery - 10% of bill - Long time Botan Ebi (notes above)

R&M needs:  The door leading into the dish pit is still coming apart at the window.  It has snagged a few employees. 

86'd items/ need more: Kaido Iwai no aka - I will call Austin Wine Merchant tomorrow (per Naoto's request) to see if they have some.  He said our normal supplier is temporarily out.  I'll see if they have any of the bar cherries as well.