Thursday PM Recap 9/7/17

Written By: Chelsea

LY Dinner Sales: $5920
TY Dinner Sales: $4187
+/- :  29% under LY
Dinner Covers: 156
Avg PPA: $26.84

Weather: a great cool evening, 70's!

Special events?: none

Who worked: John, Derek, Ruthy, Kelly, Dusten CL, Alyssa Cktl, Brennan FR and Beorn SA, Annie and Kelly Host.

Flow of Business, Cuts and Ticket Times: Super slow start. Not even half full by 6pm, still dead at 6:45 so I let Alyssa go home. Didn't fill all the way up until 7:45 ish, when we got a small pop. One in one out for a few minutes, so cut Annie. We then had a small wait, just a handful of parties and the wait never got past 25m. Off the wait by 8:45, cut John then. Died out pretty hard after this, so went 3 on at 9, 2 on at 9:15, and 1 on at 9:30. Ticket times were good.

Did have one small guest incident of note, there was a lady at A7 that thought it was funny to wobble their table back and forth, and in the process, their soy sauce container fell and landed on one of the men at B3. There was about a quarter sized stain on his business pants, and Beorn brought over some towels. The gentleman asked for some club soda, so Kelly brought him a Topo Chico and by this point, Annie alerted me of the situation and I went over to check on them and brought them two zato-ichi pieces as an apology. He was very nice and said that the Topo Chico did get the stain pretty much out, but I gave him a card and told him to email us if he needed to get them dry cleaned. He said he was very thankful and that we were very kind but that it was probably okay. He and his companion were very grateful for the pieces.

Specials: Ebi Chili - 7, Mabo Tofu - 4, Whole Aji - 3

3 Staff members that stood out (why/how):

- Derek, Ruthy, John, and Beorn were all kind of off their game today. Derek was actually more composed than usual, but his spatial awareness was a little off. He was down at the to-go containers when Beorn was behind him and had called 'behind' but then stood up, which knocked everything off Beorn's tray. Beorn then yelled 'shit!' really loudly, and it covered Ruthy with water, as she was at the coolers. After this, Beorn and Ruthy were both visibly pissed off, I talked to Beorn about maintaining composure and to let it go when accidents happen, and he got a little better but was still pretty quiet and withdrawn for the rest of the night. Ruthy then was just complaint after complaint, a 6 top walked in at 9:15, and she was whining about how she didn't want it, so I just cut her and Dusten was open to taking it.

- A couple times when bussing a table, I'd come back to the dish pit and sure enough, there was a pile of unorganized dishes. I asked Alex to let me know of any culprits, but before I could get a report from him, Dusten let me know that he saw John drop a pile of dishes in the pit without organizing them, and that he said something to him. However, not even 15 minutes later, I caught John doing it again. I asked him to please organize his dishes, reminding him that not only has he been there in that position and knows how much of a difference it makes, but also that it was brought up in the meeting that we just had today. Initially, he was putting up some excuses, but I told him that if he wants to prove himself as being a star server, he needs to be acting like one at all times. He understood and said he'd be mindful of it in the future. (after closing note: he left his food behind on the table)

- The hosts were great today, looking for things to do in their downtime while it was initially so slow. They got ahead of wrapping/stocking more toilet paper, Kelly D went out and picked up all the super tiny little trash outside on the patio, it was refreshing!

Any VIP's in? Kohei, owner of Workhorse and his wife. Kelly D's close friends.

Comps& Void Detail: Had an Oak Junmai contest, and Kelly won it, winning herself a Kurosawa piece. Kome Bucks for that one. Guest Changed Mind Salmon Box, they meant King Salmon and didn't notice until the original salmon box had been sitting on their table for a while. 2x Birthday dessert, Kelly D bought one set of friends a Gyoza, FNF for Kelly D's close friends, Recovery for the 2x zato-ichi, Spill for the Topo Chico, Kome Bucks from Derek, FNF for Workhorse owner, Emp Day Off for Kohei

R&M needs:

86'd items/ need more: tampons and ibuprofen, sake toro sashimi