Written By: Drew
LY Lunch Sales: $1756
TY Lunch Sales: $2918
+/- : +$1162
Lunch Covers: 162
Avg PPA: $18.01
Weather:
Cloudy and 29 degrees(COLD!!!)
Special events?:
Grand Opening for Kome!!!
Who worked:
Sophia, Kelly S, Kelly D, Camacho CL1, Cindy CL2, Annie H, Hiroe FR, Krystin BAR Dusten&Leary SA super team. Chelsea&Elizabeth Bandana/Host Ninjas.
Flow of Business, Cuts and Ticket Times:
-Had KXAN and a bunch of officials from the city come out for our Ribbon cutting ceremony and Grand opening, there was about 10 of them. Only 6 stayed and ate lunch, all gave praise to our food and couldn't stop saying nice things. Everyone was all hands on deck today. It didn't seem that busy today and we never went on a wait but we did have a lot of large 6 tops. Only 1 of the 6 tops had to wait about 20 min for another half of their table to get up and be cleaned. It was a pretty mellow shift.
-Had a woman at the sushi bar tell me that service was slow and that she had been here for about 1 hr and 20 min. This was the same woman who came in here with her coworkers and said she would follow up with me via email after one of her coworkers Hokkaidon was missing(which they had ordered after their first one was sent out). I apologized to her about the service and asked about the food which she said was delicious as always. I know people come here during their lunch hour with a limited amount of time but I don't feel like an 1hr and 20 min is slow for a high volume restaurant, also Cindy and everyone else I saw today was hustling so I'm not sure what she meant. I'd love feedback since she seems to come frequently on my managing days.
-Sushi bar did great, they being filmed a majority of the first hour and they didn't seemed too bothered and that cameraman was way in their space. Thanks sushi bar!
-Just wanted to say that I'm extremely proud of all of the team work today!
Specials:
Free Bandana and $10 Kome bucks
3 Staff members that stood out (why/how):
-Hiroe seemed to struggle a bit at the expo window at one point, so i stepped in and helped run food while she got reorganized.
-Annie got interview this morning on the spot and did amazing. Although she did have an awful interaction with a man who was very rude to not only her but our establishment as well. He immediately insulted our sushi bar giving Annie grief about the height of it. She powered through and came back even stronger at the host stand!
-Wesley did make quit a few mistakes today while working on ramen. He put miso pork in a vegan ramen, then made a spicy miso ramen when it was suppose to be Sp Tonkatsu, then also made a Sp Tonkatsu as is but the customer wanted spicy on the side. He did however shine through because all of his remakes were fast and on point. I would say maybe to just let him know during busy moments to make sure he is taking the time to properly read the tickets.
Any VIP's in?
-Som Rob
-Many of Kayos friends
-KXAN Crew
Comps& Void Detail:
-John Hernandez x 6 $10 Kome bucks
-server Misring x Sp Miso
-FNF Kayos friend
-FNF x 2 cheesecake for Kayo friend
-$15 Kome bucks (holiday promo)
R&M needs:
86'd items/ need more:
Oh i forgot to mention that someone left their Mercedes Key fab, it's in the safe.
ReplyDeleteI ordered Tonkotsu ramen and found Ajitama was not as marinated as enough and had small ball of noodle it was not separated.
ReplyDeleteI have told Wesley about the noodle as soon as I found it so he is aware.