Saturday 12.06.14

Written By: Elizabeth

LY Lunch Sales: $2128
Projected Sales: $2505
TY Lunch Sales: $2788
+/- : +31% LY and +$283 PS
Lunch Covers: 188 (that's more covers than weekday dinners!)
Avg PPA:  $14.83 (super low!)

LY Dinner Sales:  $5356
Projected Sales:    $6198
TY Dinner Sales:  $7069
+/- : +32% LY and +$871 PS!!!!
Dinner Covers: 225
Avg PPA: $31.56 highest I've seen!!!!
For the day we ended with $9857 and 32% over LY and $1154 over PS!

Weather: sunny and warm. mid 70's I'd say

Any Special events going on?: Apparently it's UT graduations? I googled it and got this: College/School Convocations will take place on Saturday December 6 and Sunday December 7, 2014

Who worked?:
Lunch: Jason, Lindsey, Krystin, Johnny CL. Ixcehl FR, Ruthy host. I SA'd.
Ixchel put her notice in. 2 weeks
Dinner: Alex, Naoto, Joel, Sophia, Dusten CL. Ruthy host, Jason SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Lunch: We took quite the beating at lunch today. All of us, I think. Went on a wait at 12:08 and didn't get off the wait until 2:45. The party room got sat 3x throughout the course of the shift, and finished off with a 10 top that waited about 20 minutes over Ruthy's 30 minute quote. They were happy in the end though. Running this shift without an SA was probably the worst idea I've ever had. I was running my ass off busing tables and wasn't paying enough attention to ticket times that we were hitting 30-40 minute tickets for kitchen items. Vince seemed really backed up on the fry station- with as small as that station is we have a lot of items that come from it, so with a full house it made it difficult to keep up (from my very slight observations, that is). The only issue I had was with a 3 top that sat at the sushi bar. It was a woman and man and their child who was very active. Her sushi lunch went out, and then the miso ramen and the katsu don were taking upwards of about 30 minutes. When I rushed them out, the gentleman was rather upset that he saw other tables that were there after him get their food before him. I really didn't have a leg to stand on in the conversation so I just let him continue to vent. I apologized, and took half off the ramen and the katsudon. Then they were getting a little fidgety and looking around so I went over to see if I could help them any more and they had their check and were ready to pay. I took their payment but before I could walk away they seized another opportunity to complain and said the pork was undercooked. It was a little pink, but in my opinion it was fine. It wasn't raw pink or even uncooked pink, it just wasn't white. But anyhow, I apologized again and told them I would be happy to take it off their check. When I returned with their check, their child snatched it out of my hand and they were on their way. happy day. In their defense, that child looked like a handful so I'm sure they were just exhausted tired parents.

Early on we had a group that said 6 then sat and were only 3, at the time it wasn't a big deal and they said their friends would be here in 10 minutes. 30 minutes later and still no friends so they were very understanding when I had to take B4 from them since we were on a wait. The other 2 + child showed up about 15 minutes later.

Also had one other issue, to which I gave them $10 Kome bucks to compensate: It was Jason's table A7 and they wanted the donuts for dessert. Well Vince was in the height of his fry frenzy and wasn't able to make them in a timely manner (he said it would take him 45 minutes) and the table was pretty disappointed, so I gave them kome bucks to come back and try them on us next time. But my question is where did the small fryer go that we got specifically for that? And also, I guess I spoke too soon, but no one ever responded to Kayo's email about execution. I said yes, I was sure we could execute the desserts no matter what, but it seems we fell short today. The staff also expressed concern with wanting to know when they can and can't order desserts.

I ordered pizza for everyone for lunch since it seemed we were run raggged. I think it helped boost morale a little. Luckily no one was a double today except for me. So...fresh faces have just arrived!!! Goody!

Dinner: Dinner started a little slower than I expected but soon we were on a wait by 6:30. Had a lot of large parties again. I believe this will be the trend as we get deeper into the holiday season. We had an 8 top that was incomplete for an hour, and we finally got them sat after they waited an additional 45 minutes after party was complete. But they were totally cool about it. Had a 6 top of ladies get quoted 45 minutes, then at 30 they were wondering where their table was because "its my birthday and I'm really hungry" Luckily we were able to get them down within their allotted quote time, and they were very happy. Had another 6 top, 7 top and 5 top that were all sat within quote times as well. Lots of campers early on in the evening. A few tables were pushing 2 hours at one point.
Towards the end of the night we started pushing 30 minute ticket times. Had an issue with Alex's B3's escolar hitting 30 minutes and they were getting antsy, but I brought it out as soon as it was ready, chatted with them and they seemed fine. Other than that, I think the night went rather smoothly. We only had one host so that is where I spent the bulk of my time tonight, as opposed to all over the restaurant like I was this morning.


Specials?
Poisson Cru 13
Clams 3

3 Staff members that stood out (why/how):
*Ixchel dropped 2 items at the wrong tables at different times. Doesn't matter now though, she put her notice in. :(
*Johnny took initaitve and put away the Sysco NA Bev order in the service station without prompt. He was excited to show me and I was excited to see it done!
* Ruthy was busting her ass to bus tables at lunch. I am giving her some tipshare for her efforts. After 3pm I had her stay and we all, as a team, cleaned the dining room and reset it before it was pizza time. She was a great help.Also great enthusiasm at dinner too. That girl has really turned it around since she started. Very motivated.

Any VIP's in?
Karen, but I was so busy I didn't get to talk to her. :(
Neal for dinner with some friends.

Comps& Void Detail:
Lunch: Thinkery 20%, Kome bucks for GC Promo and one for Recovery. Void Tonkotsu sub for spicy (were able to resell). Guest Changed mind on Hama-toro, meant sake-toro.
Dinner: 2 bday parfait, 1 bday apple spring roll, 2 bday 10% buzztable, a void for a bottle of Fabre Rose, misring, recovery comp to 2 gls La Marca for the birthday table (gave them all a little swallow)

R&M needs?:
Cooperation in the Dishpit: I make an effort to drive home the point to my FOH staff that they need to stack their dishes nicely in dishpit. If the sushibar and BOH staff can have the same courtsey to stack their items accordingly, as well as place any large lexans, or tubs or anything like that on the bottom shelves that would be helpful too. Thanks y'all

Kayo, what's the ETA on those tea cups?

86'd items/ need more?
still having an issue will the ill-fitting kids lids.