Sunday 12/10/17 PM recap

Written By: Dusten


LY Dinner Sales: 5093
TY Dinner Sales: 5431
+/- : +7%, +$338
Dinner Covers: 188
Avg PPA: 28.89

Weather: high 69, low 41, partly cloudy

Special events?:


Who worked: Clair CL1, Derek CL2, John H, Kelly D, Zayn, Grace and NAoto at Bar, Hiroe FR, Beorn SA, Annie Cktl, Veronica and Jenny at Host.

Flow of Business, Cuts and Ticket Times: Pretty typical Sunday. Large pop at opening, about 50 covers. Went on a wait by 6-6:30 with quote times reaching almost 30 minutes. Everyone was going about their work professionally and food looked great. No customer complaints. No excessive ticket times. Things slowed considerably a bit earlier than expected. Came off wait at about 7:30. We stayed pretty full with only a couple of parties waiting every so often. I cut Annie at 8:30. I cut Kelly, Zayn and the Bar tables at 9pm and then cut John at 9:30pm.

Specials:

3 Staff members that stood out (why/how): Kelly Dobbins made a significant mistake on closing out a couple of checks tonight. She forgot to close out her initial table 61. When she was closing out the second party at that table she noticed a charge that was from the previous tab. Not recognising the charge she deleted it. I reopened the check, split off the first party's items and voided them off. I adjusted the credit card charges for the second party- they'd all split payments equally without realizing they were paying for two meals. Leary says he will finish correcting the payment for the initial party in the morning. To her credit, Kelly was very apologetic and promised to not make that mistake again.

Derek is a frequent subject of the blog lately it seems. He can be the quickest and easiest to deal with, or the most frustrating. About 8 minutes before opening he asked me something along the lines of if the host stand could seat the party room with the first few tables. No logic behind the suggestion was offered and I told him we would be seating people on the normal rotation. That made no sense.
Later, shortly after Leary had left he tells me that he had a very good friend at a table that he'd talked to about discounting, but the wrong table had been discounted. I looked and his employee discount had been applied to table 41 for about $12 off. His friends were at table 40 apparently and their table was actually $170 at that time. I asked him if he was paying for the meal, he said no, but he'd already cleared it with Leary. Derek has a long history of asking me for discounts for his friends, or a table he thought was cool, or just anyone sometimes it seems. I texted Leary and told him the situation. Leary ok'd discounting their food this time, as he'd already agreed to do so. The table had ordered a good amount of pricier liquor, for which they pair full price.
I was helping everyone run everything I saw from the sushi bar, the bar, and the kitchen at one point. I had just dropped a sushi order off at 41, and when I turned around he was physically seated in a chair with (who I found out later) were his friends. All I knew at that point was I was running his food while he was literally sitting on his ass. Only is it slightly forgivable that they were his good friends, but I could probably count on one hand how many times I've sat in a chair with customers while on the clock since I started at Kome. To me it reeks of unprofessionalism and irked me to see that. Especially with everyone else working hard at that moment. Especially when he has had a real issue with running his own food lately. I see Derek as a relentless opportunist and I do not have much patience for that.

Any VIP's in? Lainey from Genji Sake with her sister and boyfriend.
David and Ransom
My friends Krystal with her husband Ian. She owns Crave Chocolate and they are opening an italian fine dining restaurant on Cesar Chavez called Intero... hopefully this month they say.
There were some other regulars I recognized.

Comps& Void Detail: Server Misring Tarantula- Clair thought a table ordered it, but apparently they were only considering it.
FNF for Derek's buds.
FNF for Lainey
ANA discount
$10 customer Kome bucks

R&M needs:

86'd items/ need more: We needed more high chairs than we currently have today. One has a broken belt, also.
RIP Eringi Nigiri