Wednesday 3/30/16

Written By: Samara

LY Lunch Sales: $1403.95
Projected Sales : $1633
TY Lunch Sales: $2128
+/- : +51% over LY & +$495 over PS
Lunch Covers: 109
Avg PPA: $19.52


LY Dinner Sales:
Projected Sales : $4650
TY Dinner Sales: $5659
+/- : +63% over LY & +1009 over PS
Dinner Covers: 211
Avg PPA: $26.82


Previous Days Labor: 20% (from Monday's sales)

Previous Days Comps: 6.22%
Controllable Comps: 1.96%

Weather: 70's and muggy with a chance of rain

Special events?:


Who worked: LUNCH- Kate, Kelly, Lindsey, Johnny (CL), Cindy (H), John (SA), Chris (FR)
DINNER- Grace, Stephanie, Naoto, Camacho, Sophia (CL), Cindy training Chelsea as host, Hiroe (FR), John (SA)

Flow of Business, Cuts and Ticket Times: Lunch was steady. Nothing noteworthy. Strong team work all around. No long ticket times or customer issue. Cut Kate at 1 and Kelly at 1:30.

Dinner had a rough start. Lots of demanding and confusing guests. Had an incomplete group of older women essentially have a temper tantrum until they were sat. They were fine once they got their way. Single guy at the sushi bar ordered a bunch of sashimi. Toshi asked Sophia to confirm his order. Of course the guy meant nigiri, not sashimi. Through some miscommunication, he received a ankimo dinner portion and he ate it even though he technically only wanted a piece. I chose to comp this.

We were so busy between 7 and 9:30, I cock tailed and transferred all checks to servers. The night even out the busier we got. Great communication with the 86 board

A guest ordered a glass of Montepulciano and claimed it was stale. I tasted it myself and the bottle was just recently opened. I tried to persuade him to order a different red; that might be more to his taste. He seemed really peeved we "only had 3 reds on the menu!". I convinced his group to order sake...he was fine after that.

On a wait by 6:30, which fluctuated between 25-35 minutes to 45-1 hour. Cindy did really well training Chelsea considering how busy it was. Looking back I should have scheduled another host but isn't life funny in that way? I bet if I had, we would have been slow. C'est la vie.

Cut Grace and Stephanie at 9:15 and kept 3 on until the end as a few more tables trickled in.

Specials: Escolar 4

3 Staff members that stood out (why/how): Kate poured herself a glass of house white around 1:40. She was in her apron, still clocked in, had tables, and the restaurant was open. She thought it was ok to pour herself a glass to put in the party room for after her shift. This is what she told me. The glass of wine was sitting in the server station for many minutes. She did not drink any wine to my knowledge. I just had a stern pre shift talk about what happened last night/ being professional and more responsible with one's actions. I explained that this particular action was inappropriate for several reasons. No one should be pouring themselves an alcohlic beverage when they are still on clock. Period. I reiterated this to the rest of FOH that was present. Not sure why there was something lost in translation. This is pretty cut and dry.

In the first 20 minutes of dinner service, I notice a full sake glass in the server station. I smell it. It's house white. I asked who's it is. Naoto says it's "a pick me up". I'm baffled. I poured it out and asked him not to drink on the job. I didn't actually witness him drinking but he did admit he poured it. I would have taken bigger action but I think it's something that needs to addressed in written policy where all staff members sign a document. I wonder how long this has been going on??? Senior servers are not setting a good example for the younger staff. Do we need to add a security camera to the sever station? Anyway, Naoto did a great job for the rest of his shift but the entire exchange has me concerned about what's going on when I'm not watching. This also might explain why we're losing product.

Do we have a timeline for when everyone needs to switch over to new water cups and when are we getting some bottles to sell?

Rudy and Hector both got bandannas today. Reminder to take that out of their paycheck.

Any VIP's in? Old John, Kenny, John who owns switched on, some of Lizet's friends, George Washington

Comps& Void Detail:
-DNL glass of Montepullciano
-Void a bunch of sashimi for S2. Misring.
-Training meals for Cindy and Chelsea
-1 Promo Kome Bucks
-Yelp Soft Serve
-Birthday Dessert
-DNL Fish N Chips. Said it was bland...personal preference I guess

R&M needs: The patio lights aren't working. I can make a call tomorrow unless someone already has taken care of it.

86'd items/ need more: Chicken Kara Age, Tea lights. High alcohol sales today, definitely need to order several items.