Thursday 3.3.16

Written By: Elizabeth. I Live!

LY Lunch Sales: $1569
Projected Sales : $1760
TY Lunch Sales: $2213
+/- : +41% LY and +$453 PS
Lunch Covers: 108
Avg PPA: $20.08 woah!


LY Dinner Sales: $5054
Projected Sales : $5190
TY Dinner Sales: $5002
+/- : -1% LY and -$188 PS
Dinner Covers: 185
Avg PPA: $27.04

Previous Days Labor: 20%. Sushi bar labor was high but I think that's partially due to Kazu training Jay on Tamago. And also $46 in training dollars.

Previous Days Comps: 5%
Controllable Comps: 0%

Weather: Sunny and in the 80s. Hello Spring....???

Special events?: Thursday....


Who worked:
Lunch: Grace, Lindsey, Kate, Johnny CL. taylor FR, John SA, Cindy Host
Dinner: Dusten CL. Sayo, Krystin, Kelly. John SA, Chris FR and Lizet/Lou Host

Flow of Business, Cuts and Ticket Times:
Lunch was slow for the first hour but picked up around noon, we stayed pretty steady through 1pm and I didn't cut until 1:15. Went 2 on at 1:45, it was just steady to the tee.
No major ticket times or errors, but I did encounter (after just mere hours on my first real day back) a guest who "tried" the Tonkotsu Ramen for the first time and didn't like it. It was S4, and Johnny went over to check on them (two ladies) The one that got the bento said everything was great, the other lady that order the Tonkotsu Ramen said that she didn't like it, and even said "I didn't really know what I was ordering, I just wanted to try something different". Self proclaimed. Learning from my past experience with this sort of situation, I went over and asked if everything was okay with her Ramen. She told me the same thing. She asked if we could just replace it with the Go Go Roll she tried off her friends Bento. I said sure, we would get it out as soon as we can. I didn't feel the need to say to her, point blank, "but you will be paying for the Ramen". This thought didn't occur to me for two reasons:
1- it should be implied that if you order something full knowing you may not like it, you're still going to have to pay for it.
2- Addressing payment for food with a guest in front of another guest is just...tacky. There is not a tactful way in the world to say to a guest "yeah, but you know you're still paying for it right". If anyone could tell me how to tactfully and gracefully say that to a guest, you let me know and I'll add it into my repartee of "things I say to pissed off guests"
Anyhow, this came to a head when Johnny dropped their check. Actually, in kindness I took 50% off her ramen. Why does this always come back to bite me in the ass? The woman got up when she got the check and addressed me. I told her the same. How I assumed it was implied, how there was nothing wrong with it...etc. No bueno. I comp'd it and called it a day.

Now to dinner: Grace called me at 3:30 in tears...I'm not going to go into it too much in the blog because it was a personal matter directly connected to a recipient of this blog. Long story short, I told her to take the night off, that I didn't think it would be beneficial in her coming in. So we ran with 4 on. Which made the night seem busier but everyone was in high spirits, hustling and bustling. We hit 30 minutes for some rolls, but the kitchen never really got hit at all. We went on a wait at 7pm and got off the wait around 9:15pm. I didn't make any cuts until that time, then went 2 on at 9:45. Lots of teamwork on the floor, Kelly was the water master and Dusten handled the party room and sushi bar very well.

Specials:
Tuna Poke 5
Tsubugai 3
Tempura Green Beans 10
Sakura Mochi 2

3 Staff members that stood out (why/how):
-Basilio was a no call no show. Guess his time finally came today. 86 Basilio.
- Lou still seems a little hesitant at the host stand but working alongside Lizet they did well. Lizet really takes charge but also explains as she goes. The only speedbump we encountered today was neither of them know how to cocktail. If we can get Lizet trained up to cocktail that would be great. Not cocktail but at least host cocktail. Also, at the end of Lou's shift i had to ask her to wear a longer skirt next time. Though what she was wearing was technically a romper, it was still short enough to have the kitchen staff gawking at her. She was receptive when I told her so.
-Sayo kept her chin up with a positive attitude all night, despite getting $9 on a $130 check, and subsequent bad tips. Props to Sayo, our little ray of sunshine!

Any VIP's in?
Jason and Rita from Glazers
Tarra and Kelvin

Kayo, Kenta, Kaya, Moto & Wife.


Comps& Void Detail:
100% DNL for the Ramen...
FNF for Jason and Rita from Glazers
Owner comp for Kayo

2 voids for Krystin: misrings, that we were able to use
1 void for an 86'd item
1 void for Sayo 86 Snow Maiden

R&M needs:
We need to do some high dusting in the dining room and mainly over sushi bar and B8. I will try to take care of this tomorrow morning.

86'd items/ need more:
Take text Daniel to pick up another case of Topo Chico tomorrow. Thanks!