Thursday PM 2/25/16

Written By: Samara


LY Dinner Sales: $5268
Projected Sales : $5316
TY Dinner Sales: $5258
+/- : 0% from LY & -$58 under PS
Dinner Covers: 195
Avg PPA: $26.96

Weather: high 60's and warm, 50's after sundown

Special events?:


Who worked: Sophia, Ruthy, Sayo, Grace, Dusten (CL), Chris (FR), Taylor (SA), Lizet & Kelly (Hosts)

Flow of Business, Cuts and Ticket Times: Busy from the start. On a wait by 6:30, which averaged at 45 minutes to an hour for all table sizes. By 8pm, hosts were quoting up to an hour and fifteen minutes. Lizet is such a strong host; she always keeps her cool, she helps the SA, and her quote times are nearly perfect every time.

Cut Sophia (double) at 9pm. Went off the wait at 9:15, when I cut Kelly and Ruthy. Cut Sayo and Grace at 9:45.

Rolls ended up hitting 30-35 minute ticket times between 8 and 9pm, even with Zero Ban helping out. A1 ordered some small appetizers. By the time Ruthy informed me, their rolls were close to 40 minutes. I spoke to them. First timers. Very disappointed in not only having to wait for a table but also wait so long for their food. I comped their three rolls and asked if they wanted to take them to-go...they said they were going to be late for a movie. I tried to smooth things over and pay for their entire meal. They insisted on paying for what they ate. I offered them Kome bucks, which I thought they took happily but they had passed off the bucks to another customer immediately after leaving. So there's that, if there is a negative Yelp review.

No other customer issues.

Specials: 4 Poke, 2 Hama Kama, 6 Matcha Nama Chocolates, 6 Sakura Mochi

3 Staff members that stood out (why/how): Ruthy needs to brush up on her table talk and being more aware overall of where her tables are. A Sakura Mochi didn't go over very well at one her tables...wasn't their thing. She didn't explain the flavor and texture to them at all. Then the incident with A1, which she should have brought to my attention when the rolls hit 20 minutes, not 40 minutes. She also rang in 6 rolls on one ticket and had a several misrings tonight. I talked to her about it after the shift and it seemed like she didn't want to hear my advice, as she walked away before I was finished. Please add this to her evals for something she can work on.

Lizet: as mention above.

Ran contest for most Matcha Nama Chocolates sold. We had 7 left and they expire tomorrow. Sophia won...I gave her $25 Odd Duck

Any VIP's in? Grace's friends, Rachel & Carlos, Gwen

Comps& Void Detail:
-Void House Red. Misring.
-Void Bottle Pinot Gris. 86'd
-Void Beef Carpaccio. 86'd
-Reopen check for Dusten
-Guest Changed Mind Yoshizo, Toro Taku, Unagi Maki. Long ticket time
-FNF for Grace's friends
-2 Promo Kome Bucks
-Void Topo Chico and Fire Eagle. Misring.

R&M needs:

86'd items/ need more: Pinot Gris, Gyu.

I texted Ben E. Keith on Tuesday for a Wednesday delivery. They never showed. I texted them again tonight and didn't get an answer. Is this normal? We're low on Asahi Draft and hopefully have enough Sapporo to get through the weekend.