Thursday 2/11/16

Written By: Samara

LY Lunch Sales: $2260
Projected Sales : $2304
TY Lunch Sales: $1370
+/- : -39% under LY & -$934 under PS (yuck)
Lunch Covers: 78
Avg PPA: $17.56


LY Dinner Sales: $4178
Projected Sales : $5490
TY Dinner Sales: $4727
+/- : +13% over LY & -$763 off from PS
Dinner Covers: 154
Avg PPA: $30.69


Previous Days Labor: 16%

Previous Days Comps: 5%
Controllable Comps: 0%!

Weather: 80's during the day. Goodbye Winter! 60's at night.

Special events?:


Who worked: LUNCH- Lindsey, Sophia, Kelly, Johnny (CL), Taylor (FR), John (SA), Cindy (H)
DINNER-Lindsey, Mandy, Kate, Sayo, Sophia (CL), Chris (FR), John (SA), Lizet & Miriam (H)

Flow of Business, Cuts and Ticket Times: Slow lunch overall. Small pop at 1pm but never full or on a wait. Cut Sophia at 1 and Kelly at 1:40. Ticket times were fine. Johnny was stiffed on a tip by a woman who left him a note stating that he could be better at his timing. Not really sure what that means. Again, it was slow enough where everyone executed the shift with ease. Let Johnny keep the tip out on the one table.

Slow start to dinner as well. Didn't pick up until about 7 when we filled up and were on a fluctuating wait. Started at 20-30 minutes and then quickly approached 45 minutes-1 hour by 8pm. Lizet's times were spot on. She only misquoted one 4-top and by that time we had 3 tables dining in close to 2 hours.

Overheard Mandy say the Hot Sake machine was dispensing slowly. I jumped into action to swap it out and low and behold: still plenty of Sake in the box! I GOT DRENCHED. The servers all quickly helped me clean up the mess but boy did I feel like an idiot. I should have picked up the box before unscrewing the valve. My fault. Completely. I get to wear my mistake for the rest of the night. I am sticky.

Sophia read back the order for S3/4. They ordered yakitori and yaki-onigiri. Turns out they didn't mean to order the yak-onigiri...possibly thinking it was the same thing a yakitori? The same table ordered Ten Zaru and were explained how to eat it but they couldn't quite grasp the concept. The guy put all of the soba noodles in the dipping sauce bowl at once. It was painful to watch. I could tell from looking at them that they needed a guiding hand from their server. Anyway, putting all of this information together, I can see where the miscommunication was. I comped the yak-onigiri under server error.

Another night of teamwork. Cut Miriam at 9, Lindsey and Mandy at 9:15 and Kate at 9:30.

Specials: Snow Crab 13
Tuna Poke 7
Kaki Fry 8
Iidako Kara Age 4
Salmon Kama 1

3 Staff members that stood out (why/how): Miriam called me at 4:00 to let me know she might not be able to make her shift at 4:15 as she was on the way to the doctor. This is the 2nd time THIS week she has called 15 minutes before she's scheduled to be here. She has had a pretty bad cough and head cold. It worked out OK on Tuesday because it wasn't very busy. Today, she was able to swap IN times with Lizet but she still let me know she might not even make it for the 6:00 IN time. I let her know it was her responsibility to get the shift covered. I personally called the other hosts to see if someone would pick up but notice was too short. Ruthy, Kelly, and Cindy all said they could have picked up if they had known earlier. A no brainer. She called me again around 5:45 saying she might not come in at all. I was very firm with our call out policy and that the way she went about it was completely unacceptable. Stern warning. She will be written up next time this happens. When she did finally arrive, it's noticeable how sick she is. She stayed mute nearly the entire time she was here but helped seat tables and take drink orders. We absolutely needed two hosts and I'm glad she came in to witness this.

Had a nice heart to heart with Mandy. I feel like I understand more where she's coming from, personality wise. I would be happy to share this information with the other managers.

John mentioned that his and Hector's SSN is incorrect on his W2. He said Mike took his info, so that's not surprising at all.


Any VIP's in? New faces all day.

Comps& Void Detail:
-4 yelp soft serve
-$15 Kome bucks from Johnny
-$20 Kome bucks (recovery with Elizabeth's initials)
-Void Glass of Rose. Missing.
-Server error. Yaki-onigiri

R&M needs: The bench in the party room still needs fixing.

86'd items/ need more: Bleach. All of the bleach, please.