Sunday AM 2.14.16

Written By: Elizabeth

LY Lunch Sales: $2624
Projected Sales : $3350
TY Lunch Sales: $3474
+/- : +32% LY and +$124 PS
Lunch Covers: 194
Avg PPA: $17.91

Previous Days Labor: 13%

Previous Days Comps: 4%
Controllable Comps: pretty much 0... point 48% from a $2.50 recovery. That was the only Ctrl Comp yesterday!

Weather: Overcast with bits of sun. mid 60s

Special events?: They say it's Valentines day. But my cold dead heart doesn't understand that.

Who worked: Mandy, Stephanie, Lindsey, Krystin CL. Chris/Cindy hosted, Kelly FR, John SA

Flow of Business, Cuts and Ticket Times:
The first hour was slow, as it always is. But once noon struck, like clock work, we filled up withing 20 minutes and went on a wait. Another day of large parties walked in in addition to the 6 top reso: 12 top, multiple 5 tops, and two 6 tops. All within 20 minutes of one another. The kitchen seemed to be surprised by the business and didn't seem at all prepared- items were going out piece mealed and then the plastic incidents occurred.

A4 found a small piece of plastic in his Tonkotsu Ramen. I went over and talked to him, he was nice about it. I comp'd it and gave him $10 Kome Bucks. I went back to the kitchen and told Hector, and looked over his quart containers. I immediately noticed that the container the tonkotsu base was in was chipped nearly all the way around the lid, knowing that is where it came from. Hector said he would change out containers.
Lo, shortly thereafter, A6 found another larger piece of plastic in their Tonkotsu Ramen. I apologized again, told them we pin pointed where it came from and have discarded the offending container. They were nice and she was nearly done with her ramen, but both tables were Lindsey's and really started to sour her mood. I went back to the kitchen and told them to discard the base altogether because there are obviously pieces in it they can't see. And I asked they get a new container.

This shouldn't be rocket science. If a container is chipped, cracked or otherwise not in perfect condition, it runs the risk of putting foriegn objects in people's food, and that's not okay.

Furthermore, I was talking to Lindsey after her shift and she apologized for getting so upset but she said that in the last 2 weeks she has encountered more mistakes from the kitchen (lunch mostly, and ramens all the time) than she has in the last 2 years. I would really like to see more focus and productivity from the kitchen. Today, and honestly, most Sundays recently, I feel as though the rush comes as a surprise to them. As if they are not set up and prepared for the business. I don't know why, but things need to change.


3 Staff members that stood out (why/how):
-Krystin rang over $1k for lunch!! That's insane. And she handled it very well.

Any VIP's in?
The hippy couple that has 4 kids. They came in for their final dinner.They're moving to VA (outside DC) where her husband has been commuting.
Frank & Sophia


Comps& Void Detail:
Two Kitchen Error Tonkotsu's
1 DNL for a crunchy dynamite.

R&M needs:
There was a TON of water on the floor near dish pit today. Not sure if there is an issue with the drain or what. But just a ton of water all over dish and the service station by the end of the shift.

86'd items/ need more:
Diet Coke