Written By: Dusten Cook
LY Lunch Sales: not entered
Projected Sales : 2304
TY Lunch Sales: 2439
+/- : $135 over PS
Lunch Covers: 135
Avg PPA: 18.07
LY Dinner Sales:
Projected Sales : 4840
TY Dinner Sales: 5317
+/- : $477 over PS
Dinner Covers: 197
Avg PPA: 26.77
Previous Days Labor: 13%
Previous Days Comps: 3.45
Controllable Comps: 2.97
Weather: Sunny and mild.
Special events?: National Public Sleeping Day
Who worked: Lunch: Grace, Mandy, Krystin, Camacho CL, Ruthy FR, Miriam Host and Taylor SA
Dinner: Kate, Ruthy, Grace, Krystin, Camacho CL, Taylor SA, Miriam and Chris H and Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was steady but slow. Height of the action was between 1-2pm. Died sharply after 2:15pm. I cut Grace then, Krystin at 2:30pm and Mandy at 2:45pm.
Kitchen got hit with a lot of tickets and had a few issues. A1 ordered a takoyaki as an app and had a teishoku plus ramen on the table before the takoyaki went out. Had a tempura teishoku be dropped after two saba teishoku and a tonkotsu ramen were already taken to the table... all on the same ticket. Every time I went back there I could see Kenny struggling to keep up and Josh was just a frantic mess with not that many tickets. I noticed lots of messy bowls. I asked Ruthy to be diligent about wiping them down before running them. One woman's tonkotsu was missing corn. Daniel says that Robin and Joe trained Josh to ramen station. I think he should be retrained by someone that knows how to make ramen properly. It might be a good idea to check on those people who trained him as well.
Dinner was busy from the start. We had a line when we opened and stayed on wait until at least 8:30pm. It started to slow around then so I cut Grace. We had people steadily coming in still. I cut Krystin at 8:45 and let Camacho Ruthy and Kate take it until 9:30pm. Left Ruthy and Camacho to close it down.
Specials: 7 fried iidako, 5 kaki fry, 1 salmon kama, 28 snow crab nigiri, 15 tsubugai, 8 tuna poke specials.
3 Staff members that stood out (why/how):
-Vanessa clocked herself out and left without telling anyone at 2:10pm. She was scheduled to work until 4pm, but I guess she felt like she helped us enough for today.
-Miriam was 20 minutes late for her dinner shift tonight. Had a talked with her and reminded her of the protocol for being late. I also dealt out some cruel and unusual punishment.
-I will say this about Josh. Despite having a hard time of the ramen station, he still kept a very professional attitude. I hope someone shows him the way.
-Kate won the Bingo contest tonight. She says she never wins, so that made her pretty happy.
-Ruthy does very well on the floor. I try not to get too comfortable with her serving because she is new, but she handles later cuts and larger sections very well so far.
-Taylor is showing the slightest bit of improvement, but it is almost immeasurable. I, and anyone else for that matter, can clear at least 3 tables in the time it takes him to reset one. I've also asked all the servers to find something for him to do if they catch him staring off into space as he just refills water pitchers. I see Eric getting into the habit of hanging around the water station also, which is one of the worst places to camp. I know we talked about how the servers address the support staff, but I feel that mainly applied to the host stand. The hosts are doing their job for the most part. These SA's need some prodding and coaching, in a respectful manner of course.
Any VIP's in? Lots for dinner- Laura? Lauren? The girl with the dog and the other friend of Rachel and Carlos. David annnnd... I can never remember his name. Here always. James and Ingrid. Camacho's girlfriend, Stacy. Sao and Gabe. Yellowjacket bartender. Samara and her mama.
Comps& Void Detail: Void spooky roll- guest changed mind. I couldn't tell you how many people came in with kome cards before they expire. At least 9 but maybe 11 or 12. FNF for Sao and Gabe. Emp Day off for Samara. Shrimp Tempura void- guest changed mind to Tempura Teishoku- shrimp went towards that.
R&M needs: The fry station printer is no longer printing tickets so the FOH printer gets all of those. We ran like this all weekend and we are burning through paper up front. I guess it cancels out if Steve's printer isn't printing at all, but still that needs to be fixed. Danny says Elizabeth worked on it last time. I don't know if it is a POS problem or a printer problem.
86'd items/ need more: Flags for the kid's kitchen plates. Parfait.
VIPs: Leslie with the service dog.
ReplyDeleteDavid and...Ransom, which I'm glad they finally got to eat tonight as they've been turned away practically all weekend.
Totally agree that Josh needs to be retrained. He's capable and has a great attitude but it's clear he hasn't been trained properly. Employees tend to stick around longer if they feel confident and useful.