Written By: Dusten
LY Lunch Sales: 1732
Projected Sales : 2104.5
TY Lunch Sales: 2478
+/- : $746 over LY (+43%) and $373 over PS
Lunch Covers: 127
Avg PPA: 19.51
LY Dinner Sales: 4027
Projected Sales : 4401
TY Dinner Sales: 3657
+/- : $1370 under LY (-9%) and short PS by -$774
Dinner Covers: 124
Avg PPA: 29.49
Previous Days Labor: 19%
Previous Days Comps: 12.51%
Controllable Comps: 1.27%
Weather: Sunny and warm at lunch. Mid 60's at night.
Special events?:
Who worked: Grace and Mandy doubled. Kate and Johnny CL Lunch with Hiroe (also double) training Chris to FR and Taylor Double SA. Dinner: Ruthy, Krystin, Clair CL, Kelly and Miriam H.
Flow of Business, Cuts and Ticket Times: Lunch was steady. We filled up by noon and had a wait at 12:15 or so. Had a 10 top reso turn into 14. They were fine with being split up. 10 in the PR and 4 at B2. Sushi tickets lagged behind kitchen at time but servers kept tables up on al that so there were no surprises. I cut Mandy at 1pm, Grace at 1:25. We had a good number of tables walk in up until close, but we were mostly full even then, so the pace worked out well.
I don't know what the portion size for the saba miso is, but I saw one go out to Ish's friend that looked tiny- out of proportion with the rest of the plate.
Dinner was slow. We did about 50 covers in the first two hours. We had a slight pop to fill up and maybe have 5 parties on wait by 7:30. That was over less than an hour later so I cut Grace at 8:20, Mandy and Miriam at 8:30. 2 servers on at 9:15. Cut Taylor then also.
Rolls struggled for some reason. Multiple servers came to me with ticket times over 30 minutes and rolls being made out of order by a 10 minute difference.
Specials: 6 tsukiji carpaccio, 15 snow crab, 9 tsubugai, 2 of each of the kama specials.
3 Staff members that stood out (why/how): It seems every shift I work I hear a crash of glass coming from support staff or servers carrying things and losing control. I am also guilty of this on occaision, but Mandy did it twice today- luckily without breaking anything. Kate also dropped and broke glasses at the end of lunch. It may be a good idea to include in the shift notes for everyone to take care with what they are doing, not to rush to a fault and not to overload themselves with too many items to safely carry.
-Taaaylllorrr... I'm gonna try to talk to him I guess. I wanted to send him home much earlier really. He is almost just in the way. All of the servers felt like we could have simply done without him tonight. I apologized to them for not trusting they could get it done and told them it would be considered more in the future.
update: so I did talk with him at length about his performance and what is needed from him. I hope it makes a difference. I explained he is only hurting his own pocket by working at the pace he does. I also emphasized I don't want reckless rushing, but constant focus and urgency is what we require. I also told him that I am the last person he is going to want to hear from about this issue because my words are likely his last warning.
Any VIP's in? Lots for lunch. The Poes- they mentioned they would be in for dinner tomorrow at or around 6pm. Rachel and Carlos, The couple with the baby that always sit at the sushi bar and ask for thai chili and lemon and ponzu and and and... the wife gave Lizet a bit of an attitude about having to wait to be sat. Johnny had just been sat with the party room and she was trying to make sure gets the right amount of attention. The wife is visibly pregnant- that may have an affect on her demeanor. Funny how some of our regulars are so gracious and nice not only when they get things their very particular way. I advised Lizet to be aware of those things as earlier in the shift, Scott Poe walked right past her to the bar without wanting a menu. Luckily there were a good number of regulars today so I could give her my perspective on some of their idiosyncrasies. Ish and a friend. Ish is having a baby!! I sent him some congratulatory aburi aji. Sasha Ashworth is the woman that comes in to the sushi bar by herself usually and buys beverages for everyone before she goes. She is moving to Ft. Davis Texas outside of Marfa to take care of her mother. She says she will be back as often as possible. Kelly came in with a friend also. The Asian couple that both seem to work in the medical field. Kenny (middle aged Asian dude- not our employee) and his brother.
Comps& Void Detail: bday camembert, Grace spilled a topo chico and coke in the server station. Guest changed mind from eel box to salmon box. Employee day off for Kelly and Ish had an ancient $10 kome bucks card. 2x ikura misring. guest changed mind from Kirin 12oz to house white glass. 1x asahi misring. $15 holiday promo kome bucks
R&M needs:
86'd items/ need more: Yakiniku.
Great recap and notes Dusten! Thanks.
ReplyDeleteThanks for talking with Taylor. I don't know what else to say to him. I appreciate you taking on the responsibility of coaching him.
As for the regulars that sit at the bar (man, woman, child) they are ALWAYS rude to everyone, I think it's because the "know" the owners. Like the rest of us don't. In any case, you did a great job handling that with Lizet. We were just talking about that over the weekend too, about some of the really great regulars we have, that are so gracious and nice, and then a few others that we have that are snooty and rude all because they either "know the owners" or have been patronizing us since the beginning, and have a feeling of entitlement. It's strange. At any rate, thanks again.