Friday 1/1/16

Written By: Samara

LY Lunch Sales: $3191
Projected Sales : N/A
TY Lunch Sales: $2393
+/- : -25% from LY
Lunch Covers: 139
Avg PPA: $17.22


LY Dinner Sales: $6688
Projected Sales : N/A
TY Dinner Sales: $7518
+/- : +12% over LY
Dinner Covers: 254
Avg PPA: $29.60


Previous Days Labor: 11%

Previous Days Comps: 3%
Controllable Comps: 39.57% ($108.80 for FNF)

Weather: 50's and chilly

Special events?: First day of 2016


Who worked: LUNCH Grace, Mandy, Camacho, Clair (CL), Jason (Host), Kelly (FR),  Taylor (SA)
DINNER Grace, Johnny, Krystin, Kate, Dusten (CL), Cindy & Kelly (Host), John (SA), Jason training Taylor as FR


Flow of Business, Cuts and Ticket Times: Slow, steady lunch in the beginning. As I anticipated, everyone came in at 1pm, causing the wait time to immediately increase to 45 minutes. Had 11 parties waiting by  1:30 and got everyone sat by 2:05pm. Incredible amount of phone calls (every few minutes!) asking if we were open because it's New Years Day. Cut Grace at 1:45 but opted to stay three on because of how busy it was up until close. Kitchen got hit hard in the last hour but there wasn't any long ticket times and only one customer issue: a woman found a hair in her bento box. Gave her 50% recovery.

Filled up immediately and on a wait by 5:30 during dinner. Lots of large parties. When Dennis and his girlfriend Stacy arrived, they informed me that places like Uchi and Uchiko are closed today. So that definitely explains feeling bombarded with more than usual amount of customers. The wait went up to 45mins-1 hour by 7:00 and stayed that way until just after 10pm. I cut Grace at 9:30, Kelly and Johnny at 10, and Krystin at 10:30. No long ticket times or customer issue. Pretty smooth night considering how busy it was.

Happy to note that the Daruma cups are selling like hot cakes.


Specials: Tuna Poke 6
Tsubu-gai 3
Snow Crab 11
Grilled Salmon Kama 3
Grilled Hamachi Kama 5
Baby Octopus Kara Age 5

3 Staff members that stood out (why/how): Kelly has good intentions but needs to focus on attention to detail. She forgot nori on every other ramen that was sent out today and she was noticeably flustered while hosting, forgetting to fully set tables for 5 or more several times. She's a perfectionist and when things don't go exactly as planned or she forgets something, she is hard on herself. Maybe she needs a little positive reinforcement.

Grace is really chatty and comes off as unfocused at times. Had a couple of quote time issues mostly because she can't fully handle being double sat...she needs a lot more time to get caught up compared to the other servers. Further example: she rang in all of the food for her first party under B4. It was very confusing for a moment but was corrected quickly. She has a great disposition with customers. I want her to shine more, you know what I mean?

Cindy performed well at the host stand. She had to deal with Kelly's anxiety and a customer yell at her about a quote time. She shook it off and handled the long wait with ease.

Any VIP's in? Kenny, Ryan from Sa-ten, Dusten, Drew and boyfriend Tyler, Roger (ex employee), Dennis (drink.well & Roosevelt Room), Mark G

Comps& Void Detail:
-Employee day off for Dusten, Drew, and Ryan (Sa-ten)
-Void Salmon Nigiri. Misring. Salmon was re-purposed.
-Birthday dessert
-$30 Kome bucks
-50% Recovery for a hair found in a bento box.
-100% Recovery on Chicken Kara Age that was cold when it hit the table.
-Comped KomeViche for Dennis
-Comped Soft Serve for Roger
-Void Ebi Fry. Misring.
-Void Guest Changed Mind for 2 Daruma cups. They thought it was hot sake, not cold.
-Reopened a check for Johnny.
-Void Sake Toro. 86'd

Safe is $20 off. Not sure why. I'll double check it in the morning.

R&M needs:

86'd items/ need more: Mochi for parfait, Sake Toro, Hamachi Kama