Written By: Elizabeth
LY Dinner Sales: $5883
Projected Sales: $6182
TY Dinner Sales: $6779
+/- : +15% over LY and $597 over Proj
Dinner Covers: 228
Avg PPA: $29.73
For the day we beat LY by 17% and projected by $542!
Weather: Overcast then a little sun, muggy.
Any Special events going on?: none
Who worked?: Joel, Sayo,, Johnny, Alex, Dusten CL> Mandy/Diana CL, Jason SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Took a little while to get a good business in here tonight. Finally filled up around 7:15 and went on a wait. There were a lot of 2-tops in tonight. Nearly the majority of our waitlist was 2-tops actually. Had 2 resos on the books that were on time and timely throughout the evening. Had a walk in 6-top and walk in 8-top. No one waited more than 45 minutes. Ticket times were good, with the exception of a derailment of some rolls that occurred around 9:15- Johnny had a ticket with a sunshine, crunchy dynamite and rock-n-roll on it, but Kazu made a sunshine, crunchy dynamite and an austin roll. Johnny presented it to his table, but luckily they noticed the mistake and sent it back. Kazu made the right rolls. Then during that same period I think Dusten's S4 ticket got lost, it was for a Sunshine, Crunchy Dynamite and a Superfly roll. So S4 ended up waiting about 45 minutes for their rolls. I bought them a carafe of hot sake and they were fine.
Another little hiccup came right towards close. after 10pm it was employee meal last call, so the kitchen got a lot of employee tickets, but then also got hit pretty hard on the fry station, resulting in a 20 minute iwashi nanban and 25 minute donut. Not horrible and on one was upset, but just stating the facts.
Cuts didn't happen until 10pm since we were on a wait until then. As soon as we got off the wait I cut Mandy, and went down to just Joel and Dusten. The only new table that came in was A8 and it was for Joel
Got our first Sip, Slurp, Sushi receipts. FYI: we have extended this promo throughout the month of Oct
Also, another cross promo that we are doing right now: Kayo has made flyers to hand out at check drop. Her staff at Sa-Ten will be hanging on to all redeemed coupons. The staff here will be writing their employee number on the back of them when they hand them out. Whoever gets the most redeemed wins $50 to Parkside!! Encourage the staff please.
Specials?
Apple Pie Gyoza
Donuts
Iwashi Nanban
3 Staff members that stood out (why/how):
Everyone did a great job of teamwork tonight
*Johnny did a great job of running sidework throughout the shift, helping unload glass racks, etc.
*Sayo was helping to bus her own tables when she had downtime, in order to turn them faster
*Despite their newness, Mandy and Diana worked really well together. They're still both very new and throwing them into a Friday night could have been bad, but it wasn't! Mandy really owns the host stand and Diana was the gopher tonight and was doing well- needs a little direction.
Any VIP's in?
The Westlakes (Amy & husband), Randsom and David
Comps& Void Detail:
R&M needs?:
86'd items/ need more?
Saturday, September 20, 2014
Friday, September 19, 2014
Friday AM 9.19.14
Written By: Cameron Stangel
LY Lunch Sales: $1797
Projected Sales: $2241
TY Lunch Sales: $2186
+/- :Missed projections by $55. Beat LY by $389
Lunch Covers: 120
Avg PPA:$18.22
Weather: Muggy and overcast
Any Special events going on?: None that I am aware of
Who worked?: Alex, Kate, Krystin, Lynn, Ruthy (H), Johnathan (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Today we started out with a 7 top walk in and we put them right into the party room since there were no resos. We then filled up quickly and went on wait from 12:15 until 1:10. I had a 6 top of women come in incomplete and we were putting then at B6and B7. 5 were present and wanted to be sat. I explained the policy and they said the other person was coming in an hour but they would order food for her. I told them that is not how our policy works and we can only sit complete parties..They talked it over and said they were 5, not 6. I explained that this means a different table size and only 5 people can fit, no more..so if their friend showed up there is no way she can sit with them. They said they were 5. Ok so I put them on A6 and capped the end. The restaurant filled up. A women comes saying she was meeting her friends and I said that that ground of people said they were only 5 and there is no room at the table since we do not sit incomplete parties and they claimed to be complete. They didnt't understand why they couldn't put 2 chairs at the end of the table and I explained how it was dangerous and against health/safety compliance laws where it is blocking the very narrow passage ways we have. They kept saying they were going to switch around their tables so she could sit (all other tables were being used). I told the joiner she could have a seat for 1 at the sushi bar and she said declined and said she will just stand in the isle and chat with her friends and now she didn't need to eat...I explained how that wouldn't work either (safety etc) and she didn't understand and her friends just kept wanting to pull another chair and have 2 chairs capping the same side of A6. They already ordered but I said if they wanted to wait for a 6 top they could it would be about 20 minutes, they other person left and they seemed upset. I explained if they said a party of 6 they would have gotten their table for 6, but they said 5 and they got a table for 5. They weren't very polity to either Ruthy or myself after I explained this many times about the size of our restaurant, our seating/company policy or safety and they didn't understand. I just recieved a phonecall from this party looking for manager and they asked if I was the one earlier and I said yes and if they had a good lunch/issues/comments/concerns. They said no asking for (elizabeth's) email. I asked if this was regarding our company seating policy, thy said no so I thanked them for understanding earlier and sorry for the confusion about them and their 6th person. They insisted on the email (so sorry in advance) and I asked again if it was regarding the seating policy and they said something else and I said I am the service manager and can help them and they said no... so I'm not too sure peobably about the seating policy.
Specials?
Bento
3 Staff members that stood out (why/how):
*contest to have 6+ Bentos got $10 Kate went above and beyond selling 11
*Lynn is great, needs no direction
*Johnathan is getting his timing down with bussing/water/prebusssing
Any VIP's in?
Comps& Void Detail:
void ginger beer
birthday dessert
our first complete summer punch card!!!x2!
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1797
Projected Sales: $2241
TY Lunch Sales: $2186
+/- :Missed projections by $55. Beat LY by $389
Lunch Covers: 120
Avg PPA:$18.22
Weather: Muggy and overcast
Any Special events going on?: None that I am aware of
Who worked?: Alex, Kate, Krystin, Lynn, Ruthy (H), Johnathan (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Today we started out with a 7 top walk in and we put them right into the party room since there were no resos. We then filled up quickly and went on wait from 12:15 until 1:10. I had a 6 top of women come in incomplete and we were putting then at B6and B7. 5 were present and wanted to be sat. I explained the policy and they said the other person was coming in an hour but they would order food for her. I told them that is not how our policy works and we can only sit complete parties..They talked it over and said they were 5, not 6. I explained that this means a different table size and only 5 people can fit, no more..so if their friend showed up there is no way she can sit with them. They said they were 5. Ok so I put them on A6 and capped the end. The restaurant filled up. A women comes saying she was meeting her friends and I said that that ground of people said they were only 5 and there is no room at the table since we do not sit incomplete parties and they claimed to be complete. They didnt't understand why they couldn't put 2 chairs at the end of the table and I explained how it was dangerous and against health/safety compliance laws where it is blocking the very narrow passage ways we have. They kept saying they were going to switch around their tables so she could sit (all other tables were being used). I told the joiner she could have a seat for 1 at the sushi bar and she said declined and said she will just stand in the isle and chat with her friends and now she didn't need to eat...I explained how that wouldn't work either (safety etc) and she didn't understand and her friends just kept wanting to pull another chair and have 2 chairs capping the same side of A6. They already ordered but I said if they wanted to wait for a 6 top they could it would be about 20 minutes, they other person left and they seemed upset. I explained if they said a party of 6 they would have gotten their table for 6, but they said 5 and they got a table for 5. They weren't very polity to either Ruthy or myself after I explained this many times about the size of our restaurant, our seating/company policy or safety and they didn't understand. I just recieved a phonecall from this party looking for manager and they asked if I was the one earlier and I said yes and if they had a good lunch/issues/comments/concerns. They said no asking for (elizabeth's) email. I asked if this was regarding our company seating policy, thy said no so I thanked them for understanding earlier and sorry for the confusion about them and their 6th person. They insisted on the email (so sorry in advance) and I asked again if it was regarding the seating policy and they said something else and I said I am the service manager and can help them and they said no... so I'm not too sure peobably about the seating policy.
Specials?
Bento
3 Staff members that stood out (why/how):
*contest to have 6+ Bentos got $10 Kate went above and beyond selling 11
*Lynn is great, needs no direction
*Johnathan is getting his timing down with bussing/water/prebusssing
Any VIP's in?
Comps& Void Detail:
void ginger beer
birthday dessert
our first complete summer punch card!!!x2!
R&M needs?:
86'd items/ need more?
Thursday, September 18, 2014
Thursday 9.18.14
Written By: Elizabeth
LY Lunch Sales: $1742
Projected Sales: $1888
TY Lunch Sales: $1639
+/- : -6% over LY and short $249 proj
Lunch Covers: 107
Avg PPA: $15.32
LY Dinner Sales: $3417
Projected Sales: $4343
TY Dinner Sales: $4019
+/- : beat LY by 18% and missed prj by $324
Dinner Covers: 136
Avg PPA: $29.55
Weather: Muggy, sunny though. Night brought lots of rain. Lots and lots of rain.
Any Special events going on?:
Who worked?: AM: Johnny, Joel, Clair Lynn CL. Kaori FR, Junko host, Jonathan SA
PM: Joel, Lindsey, Kate, Naoto, Dusten CL. Ixchel and Ruthy Host, Mandy SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Really slow today. Never got a pop, never filled up. I thought for sure we would have a Ramen rush since the weather cooled a little bit. But to no avail. Nothing much to say about lunch. It cleared out at 12:55 and never quite filled back up. Cut Joel at 12:30, cut down to 2 at 12:55, and Johnny and Lynn took care of there rest of the tables that trickled in over the hour.
Dinner: Took a while to get going, and I thought the rain was going to scare people off, but finally around 8:15 we went on a wait. Leading up to that, however it was kinda like a one in and one out scenario. We were full and busy but not on a wait. The wait dropped off around 9:15 at which point it really started to clear out. People were sitting longer than normal due to the rain, but we never went over our quote times. Things ran smoothly. Had one spec dessert that took about 20 minutes simply due to Steve undercooking them or over cooking them. Vince can 'splain. Also, a little hiccup at the end of the night (sorry Dusten...), about 10 til close, Dusten got sat at B3 and didn't see them. I came out of the office to see them waving their hands and menus in the air. I immediately went over and they ordered a few things from me. I told Dusten it was his responsibility to know when he got sat. He said he didn't know what his section was. I reiterated that I called cuts when everyone was in the server station. He claimed to not have heard me. Anyhow, they got taken care of, I got a few more of their orders, and left without any further incident. But something I have been talking about in preshift (which Dusten wasn't privvy to today) was that it is your responsibility to know your section. No one is going to tell you when or where you got sat, so you need to stay alert. This was just another example of that.
Specials?
Lunch; none
Dinner: Tuna Ceviche (22 sold) and the donuts (10 sold). Ran a contest on them too which may have helped.
3 Staff members that stood out (why/how):
*Ixchel really takes control of the host stand. really great to see that
*Ruthy definitly needs a strong support to keep her focused and on track. When it's slow she gets lazy
* Kazu did a great job on Ichiban tonight.
Any VIP's in?
Lunch: Alex Inman was in, gave him a manager meal comp. Friends of mine were in- Take knows Jodi, one of the ladies that was in. She works at Uchi.
Dinner: Tony from Flag store, my old next door neighbor Callie came in for her Bday
Comps& Void Detail:
Lunch: voided Lynn's Udon lunch because it was made with the wrong sauce (vince can better explain than I), Makani comps as usual
Dinner: 10% for Tony at flag store, sent a few things out to Callie for her bday.
R&M needs?:
While it was raining I noticed that the light closest to Airport on the Kome Sign is out. Change it tomorrow if it's dry enough.
86'd items/ need more?
Glazers came today and tried to deliver 2 soaking wet boxes of hot sake. I refused them- Caitlin will be bringing two dry boxes in tomorrow to replace them.
LY Lunch Sales: $1742
Projected Sales: $1888
TY Lunch Sales: $1639
+/- : -6% over LY and short $249 proj
Lunch Covers: 107
Avg PPA: $15.32
LY Dinner Sales: $3417
Projected Sales: $4343
TY Dinner Sales: $4019
+/- : beat LY by 18% and missed prj by $324
Dinner Covers: 136
Avg PPA: $29.55
Weather: Muggy, sunny though. Night brought lots of rain. Lots and lots of rain.
Any Special events going on?:
Who worked?: AM: Johnny, Joel, Clair Lynn CL. Kaori FR, Junko host, Jonathan SA
PM: Joel, Lindsey, Kate, Naoto, Dusten CL. Ixchel and Ruthy Host, Mandy SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Really slow today. Never got a pop, never filled up. I thought for sure we would have a Ramen rush since the weather cooled a little bit. But to no avail. Nothing much to say about lunch. It cleared out at 12:55 and never quite filled back up. Cut Joel at 12:30, cut down to 2 at 12:55, and Johnny and Lynn took care of there rest of the tables that trickled in over the hour.
Dinner: Took a while to get going, and I thought the rain was going to scare people off, but finally around 8:15 we went on a wait. Leading up to that, however it was kinda like a one in and one out scenario. We were full and busy but not on a wait. The wait dropped off around 9:15 at which point it really started to clear out. People were sitting longer than normal due to the rain, but we never went over our quote times. Things ran smoothly. Had one spec dessert that took about 20 minutes simply due to Steve undercooking them or over cooking them. Vince can 'splain. Also, a little hiccup at the end of the night (sorry Dusten...), about 10 til close, Dusten got sat at B3 and didn't see them. I came out of the office to see them waving their hands and menus in the air. I immediately went over and they ordered a few things from me. I told Dusten it was his responsibility to know when he got sat. He said he didn't know what his section was. I reiterated that I called cuts when everyone was in the server station. He claimed to not have heard me. Anyhow, they got taken care of, I got a few more of their orders, and left without any further incident. But something I have been talking about in preshift (which Dusten wasn't privvy to today) was that it is your responsibility to know your section. No one is going to tell you when or where you got sat, so you need to stay alert. This was just another example of that.
Specials?
Lunch; none
Dinner: Tuna Ceviche (22 sold) and the donuts (10 sold). Ran a contest on them too which may have helped.
3 Staff members that stood out (why/how):
*Ixchel really takes control of the host stand. really great to see that
*Ruthy definitly needs a strong support to keep her focused and on track. When it's slow she gets lazy
* Kazu did a great job on Ichiban tonight.
Any VIP's in?
Lunch: Alex Inman was in, gave him a manager meal comp. Friends of mine were in- Take knows Jodi, one of the ladies that was in. She works at Uchi.
Dinner: Tony from Flag store, my old next door neighbor Callie came in for her Bday
Comps& Void Detail:
Lunch: voided Lynn's Udon lunch because it was made with the wrong sauce (vince can better explain than I), Makani comps as usual
Dinner: 10% for Tony at flag store, sent a few things out to Callie for her bday.
R&M needs?:
While it was raining I noticed that the light closest to Airport on the Kome Sign is out. Change it tomorrow if it's dry enough.
86'd items/ need more?
Glazers came today and tried to deliver 2 soaking wet boxes of hot sake. I refused them- Caitlin will be bringing two dry boxes in tomorrow to replace them.
Wednesday, September 17, 2014
Wednesday AM&PM
Written By: Cameron Stangel
LY Lunch Sales: $1286
Projected Sales: $1633
TY Lunch Sales: $1211
+/- :Missed projections by $303, and down LY lunch by $75
Lunch Covers:84
Avg PPA: $14.42
LY Dinner Sales: $4186
Projected Sales: $4419
TY Dinner Sales: $4108
+/- :Missed projections by $6!!!!! Beat LY dinner by $688 and 20%. 13% up over LY over the whole day
Dinner Covers: 151
Avg PPA: $27.21
Weather: Muggy and overcast, waiting for it to rain
Any Special events going on?:
Who worked?: AM: Sophia, Alex, Kate, Lynn, Junko (H), Johnathan (SA), Mandy (FR)
PM: Alex, Kate, Sophia, Naoto, Stephanie, Ruthy (H), Kaori (SA), Mandy (FR)
Flow of Business, Cuts and Ticket Times:
AM:Ran a Bento Box contest. Sales goals were projected pretty low today so I felt upselling the bentos would help the servers reach their goal. For today only bentos were $16 and featured a choice of the rolls from sushi lunch instead of the grilled salmon. For 5 or more bentos sold, the server was rewarded with any custom roll of their choosing. Both Lynn and Kate sold 6 winning them a nice custom roll. 18 boxes were sold. Lynn was also the only who who beat, or even came close to beating the sales goal today. Went 3 on at 12:30, 2 on at 1 and 1 on at 1:15. We didn't get any late pops and were pretty slow the whole day....ticket times were good though.
PM: This evening we did pretty well early on, filling up and going on wait by 7. We didn't have any resos but we had a 7 top walk in and go to the party room by 6:50. From then on we stayed on a busy busy wait until 9. Between 9 and 10 we really emptied out, not getting any new tables the last 25 minutes. Dinner was busy and went by fairly quickly. Went 3 on at 8:45 and 1 on at 9:45. Ticket times were good and the customers were happy
Specials?
Ran a contest in Bento Boxes again
*smoking sashimi
*okonomo doughnuts
*Passon Cru
*Crab croquette
3 Staff members that stood out (why/how):
*Kaori needs to focus a little bit more. We were on wait for awhile and instead of bussing tables and resetting them she was watering full watered tables and didn't catch on. A lot of tables kept getting up at the same time but I found myself turning more tables than her just to get us of wait.
*Naoto was a great closer tonight. He hasn't closed in awhile but brought it to my attention he was interested in it..He did great, really on top of it. It took him a little bit to remember how to work the bar but then he was great.
*Alex and Sophia did great being on doubles and opening PM
Comps& Void Detail:
$10 Kome for Sophias spicy tonkotsu
buzz table edamame
mis ring asahi black, tako karaage, topo chico,love for sale (all wrong table number)
change mind snow maiden, DNL
R&M needs?:
Any VIP's in?
Haus Bar farms
Johnathan's sister came in for bday. got Dango Birthday Dessert
Able
86'd items/ need more?
LY Lunch Sales: $1286
Projected Sales: $1633
TY Lunch Sales: $1211
+/- :Missed projections by $303, and down LY lunch by $75
Lunch Covers:84
Avg PPA: $14.42
LY Dinner Sales: $4186
Projected Sales: $4419
TY Dinner Sales: $4108
+/- :Missed projections by $6!!!!! Beat LY dinner by $688 and 20%. 13% up over LY over the whole day
Dinner Covers: 151
Avg PPA: $27.21
Weather: Muggy and overcast, waiting for it to rain
Any Special events going on?:
Who worked?: AM: Sophia, Alex, Kate, Lynn, Junko (H), Johnathan (SA), Mandy (FR)
PM: Alex, Kate, Sophia, Naoto, Stephanie, Ruthy (H), Kaori (SA), Mandy (FR)
Flow of Business, Cuts and Ticket Times:
AM:Ran a Bento Box contest. Sales goals were projected pretty low today so I felt upselling the bentos would help the servers reach their goal. For today only bentos were $16 and featured a choice of the rolls from sushi lunch instead of the grilled salmon. For 5 or more bentos sold, the server was rewarded with any custom roll of their choosing. Both Lynn and Kate sold 6 winning them a nice custom roll. 18 boxes were sold. Lynn was also the only who who beat, or even came close to beating the sales goal today. Went 3 on at 12:30, 2 on at 1 and 1 on at 1:15. We didn't get any late pops and were pretty slow the whole day....ticket times were good though.
PM: This evening we did pretty well early on, filling up and going on wait by 7. We didn't have any resos but we had a 7 top walk in and go to the party room by 6:50. From then on we stayed on a busy busy wait until 9. Between 9 and 10 we really emptied out, not getting any new tables the last 25 minutes. Dinner was busy and went by fairly quickly. Went 3 on at 8:45 and 1 on at 9:45. Ticket times were good and the customers were happy
Specials?
Ran a contest in Bento Boxes again
*smoking sashimi
*okonomo doughnuts
*Passon Cru
*Crab croquette
3 Staff members that stood out (why/how):
*Kaori needs to focus a little bit more. We were on wait for awhile and instead of bussing tables and resetting them she was watering full watered tables and didn't catch on. A lot of tables kept getting up at the same time but I found myself turning more tables than her just to get us of wait.
*Naoto was a great closer tonight. He hasn't closed in awhile but brought it to my attention he was interested in it..He did great, really on top of it. It took him a little bit to remember how to work the bar but then he was great.
*Alex and Sophia did great being on doubles and opening PM
Comps& Void Detail:
$10 Kome for Sophias spicy tonkotsu
buzz table edamame
mis ring asahi black, tako karaage, topo chico,love for sale (all wrong table number)
change mind snow maiden, DNL
R&M needs?:
Haus Bar farms
Johnathan's sister came in for bday. got Dango Birthday Dessert
Able
Tuesday, September 16, 2014
Tuesday AM&PM 9.16.14
Written By: Cameron Stangel
LY Lunch Sales: $1461
Projected Sales: $1633
TY Lunch Sales: $1692
+/- : Beat projections by $59. Beal LY lunch by $231 and 16%
Lunch Covers:104
Avg PPA:$16.27
LY Dinner Sales: $4186
Projected Sales: $4419
TY Dinner Sales: $4325
+/- :Missed projections by $94. Beat LY by $139 and 3%
Dinner Covers: 166
Avg PPA: $26.05
weather: Hot and humid and then rained
Any Special events going on?: None
Who worked?:AM: Alex, Sayo, Lindsey, Johnny, Junko (H), Kaori (FR), Jason (SA)
PM: Alex, Lindsey, Kate, Clair, Krystin, Hiroe (FR), Ixchel (H), Jason (SA)
Flow of Business, Cuts and Ticket Times:
AM: This morning was steady. We had a bento box contents which ended up getting the Bentos 86'd since we went through so many. We we filled up and went on wait by 11:45. Our wait lasted until 1:30ish and was a mixture of incomplete parties and larger tables. I went 3 on at 12:45pm and 2 on at 1:30pm. I was going to go 1 on but Lindsey was closing and a double so I kept Johnny on to lighten the load if anyone else came in. No one did but it still would have worked out well.
PM:We filled up really quickly tonight. We were on wait by 7pm, We had a lot of 4 and 5+ tops walking in tonight. I'm not sure what it is but this week there has been about a million people coming in and disputing our seating policy..I don't remember it being this bad ever! I don't think anyone has even heard of a restaurant doing this before, blasphemy. One party in particular, was an incomplete 5 who lost the last table we had to a complete party and then was quoted a time. After about 15 minutes we were getting ready to set up their table (they were still in the quote time) and they insisted to be sat..now..because its her friends bday. I explained, and gestured
to the dining room how we didn't have any tables open yet but it seemed like they didn't understand. I set up their table and before I sat them one member just walked in and pointed for everyone to come. I asked them to wait to be seated and they said well this table is empty (the one I was about to sit them at) and I had to ask a few times to wait for the host to sit them......I dont get it..Anyways they figured out that I couldn't give them a table becasue we didn't have any, not for any other reason! They calmed down and ended up being really nice. Over all Tonight was good and steady. I cut to 3 around 8:45/9pm. I wanted to make sure we were close to be getting off wait before I gave bigger sections. Especially since we had a 12 reso at 9pm I wanted to make sure they weren't overwhelmed. Still a really steady night
Specials?
AM: we did a bento box contest. We had to 86 bentos after 21 were sold.
PM: ran the doughnuts, civiche (86'd), and Krokket
3 Staff members that stood out (why/how):
Lindsey is a good lunch time closer. I'm not sure if she could do dinner but she does lunches really well
Alex and Lindsey were both on doubles, one closing lunch and the other closing dinner, but they both pulled throught and gave 100% and did above and beyond
Ixchel lost focus a little bit to day alost sitting 3 different guests at 3 different times to tables that weren't all the way set up. She caught herself each time right before and you could see she was confused why she was doing that because she know
Any VIP's in?
Comps& Void Detail:
MISRING EDAMAME
void kitchen special 2
2 birthday desserts
F&F discount
R&M needs?:
Exterior lights are out in the front along parking lot, I'll take a look tmr morning
86'd items/ need more?
LY Lunch Sales: $1461
Projected Sales: $1633
TY Lunch Sales: $1692
+/- : Beat projections by $59. Beal LY lunch by $231 and 16%
Lunch Covers:104
Avg PPA:$16.27
LY Dinner Sales: $4186
Projected Sales: $4419
TY Dinner Sales: $4325
+/- :Missed projections by $94. Beat LY by $139 and 3%
Dinner Covers: 166
Avg PPA: $26.05
weather: Hot and humid and then rained
Any Special events going on?: None
Who worked?:AM: Alex, Sayo, Lindsey, Johnny, Junko (H), Kaori (FR), Jason (SA)
PM: Alex, Lindsey, Kate, Clair, Krystin, Hiroe (FR), Ixchel (H), Jason (SA)
Flow of Business, Cuts and Ticket Times:
AM: This morning was steady. We had a bento box contents which ended up getting the Bentos 86'd since we went through so many. We we filled up and went on wait by 11:45. Our wait lasted until 1:30ish and was a mixture of incomplete parties and larger tables. I went 3 on at 12:45pm and 2 on at 1:30pm. I was going to go 1 on but Lindsey was closing and a double so I kept Johnny on to lighten the load if anyone else came in. No one did but it still would have worked out well.
PM:We filled up really quickly tonight. We were on wait by 7pm, We had a lot of 4 and 5+ tops walking in tonight. I'm not sure what it is but this week there has been about a million people coming in and disputing our seating policy..I don't remember it being this bad ever! I don't think anyone has even heard of a restaurant doing this before, blasphemy. One party in particular, was an incomplete 5 who lost the last table we had to a complete party and then was quoted a time. After about 15 minutes we were getting ready to set up their table (they were still in the quote time) and they insisted to be sat..now..because its her friends bday. I explained, and gestured
to the dining room how we didn't have any tables open yet but it seemed like they didn't understand. I set up their table and before I sat them one member just walked in and pointed for everyone to come. I asked them to wait to be seated and they said well this table is empty (the one I was about to sit them at) and I had to ask a few times to wait for the host to sit them......I dont get it..Anyways they figured out that I couldn't give them a table becasue we didn't have any, not for any other reason! They calmed down and ended up being really nice. Over all Tonight was good and steady. I cut to 3 around 8:45/9pm. I wanted to make sure we were close to be getting off wait before I gave bigger sections. Especially since we had a 12 reso at 9pm I wanted to make sure they weren't overwhelmed. Still a really steady night
Specials?
AM: we did a bento box contest. We had to 86 bentos after 21 were sold.
PM: ran the doughnuts, civiche (86'd), and Krokket
3 Staff members that stood out (why/how):
Lindsey is a good lunch time closer. I'm not sure if she could do dinner but she does lunches really well
Alex and Lindsey were both on doubles, one closing lunch and the other closing dinner, but they both pulled throught and gave 100% and did above and beyond
Ixchel lost focus a little bit to day alost sitting 3 different guests at 3 different times to tables that weren't all the way set up. She caught herself each time right before and you could see she was confused why she was doing that because she know
Any VIP's in?
Comps& Void Detail:
MISRING EDAMAME
void kitchen special 2
2 birthday desserts
F&F discount
R&M needs?:
Exterior lights are out in the front along parking lot, I'll take a look tmr morning
86'd items/ need more?
Monday, September 15, 2014
Monday PM 9.15.14
Written By: Cameron Stangel
LY Dinner Sales:$3895
Projected Sales:$3980
TY Dinner Sales:$3869
+/- :Missed projections by $111. Down from LY dinner by -1% and $26
Dinner Covers:142
Avg PPA:$27.25
Weather: Hot again
Any Special events going on?: None that I am aware of
Who worked?: Joel, Krystin, Miho, Clair, Ruthy (H), Kaori (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
We were steady tonight. We filled up by 7:30 and it seemed like always the same number of tables leaving were always being replaced by new customers. We never went on wait but we were steady. By 8 we started to slow down a lot and empty out. Krystin was 1st cut and had a new section so I cut her. We continued so empty out and by 8:45pm I cut Joel as well. He also just got sat a new section so I knew he would be hanging out for awhile too. By 9 we got a mini late pop and filled back up. It was nothing 2 on couldn't handle and Joel was a big help while still finishing up his other tables.
I had a guy call in and ask for a to go order and I clearly explained how we are dine in only. He understood... Next I had a guy come in who was really really upset about our seating policy. His wife was about 15minutes behind him and he was really mad he couldn't sit down. Ruthy explained our policy, offered him something to drink, but he was still upset. Finally his wife came and the were immediately sat (once their parry was complete), and then they called me over. The women was mad her husband had to wait in the area and we refused to sit him. She pulled out every complaint I have ever heard. I graciously apologized and thanked them for "understanding" our policy, but she wouldn't stop saying how mad she as that we ignored her husbands needs and refused to sit him down and physically stopped him from sitting at a table....what!?!? He was waiting in the lobby with all the other incomplete parties. I explained this to her and I don't think she believed me. I explained we do this with every incomplete party and it wasn't just him. (they were taking this personally) I said any table that is incomplete can not sit down yet. She asked if he said he was dining alone I can not physically stop her from joining him. By this point things have gone so far into hypothetical theories I could no longer explain things to them since I was needed in other areas of the restaurant. All in all they were just those unfortunate customers who feel so entitled to the fact where if they said the sky is green you better agree or be ready for an ear full, no matter how much it doesn't make sense...hmm.
Other than that
Specials?
Sake contest. Highest sales wins the left over bottle from tasting, and the first person to show me that they surpassed the sales goal wins $10 Kome. Krystin had the highest sake sales and Clair won $10
3 Staff members that stood out (why/how):
*Miho is a rock star she just turns her tables so quickly while giving 110% attention to each one, its awesome
*Clair did a good job closing again tonight
*Krystin and Joel were tired but still pulled through
Any VIP's in?
Ixchel came in to eat
Comps& Void Detail:
Tacowasa salad void-86
Kome fry void misring kaki fry
SIN
Employee day off Ixchel
R&M needs?:
86'd items/ need more?
LY Dinner Sales:$3895
Projected Sales:$3980
TY Dinner Sales:$3869
+/- :Missed projections by $111. Down from LY dinner by -1% and $26
Dinner Covers:142
Avg PPA:$27.25
Weather: Hot again
Any Special events going on?: None that I am aware of
Who worked?: Joel, Krystin, Miho, Clair, Ruthy (H), Kaori (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
We were steady tonight. We filled up by 7:30 and it seemed like always the same number of tables leaving were always being replaced by new customers. We never went on wait but we were steady. By 8 we started to slow down a lot and empty out. Krystin was 1st cut and had a new section so I cut her. We continued so empty out and by 8:45pm I cut Joel as well. He also just got sat a new section so I knew he would be hanging out for awhile too. By 9 we got a mini late pop and filled back up. It was nothing 2 on couldn't handle and Joel was a big help while still finishing up his other tables.
I had a guy call in and ask for a to go order and I clearly explained how we are dine in only. He understood... Next I had a guy come in who was really really upset about our seating policy. His wife was about 15minutes behind him and he was really mad he couldn't sit down. Ruthy explained our policy, offered him something to drink, but he was still upset. Finally his wife came and the were immediately sat (once their parry was complete), and then they called me over. The women was mad her husband had to wait in the area and we refused to sit him. She pulled out every complaint I have ever heard. I graciously apologized and thanked them for "understanding" our policy, but she wouldn't stop saying how mad she as that we ignored her husbands needs and refused to sit him down and physically stopped him from sitting at a table....what!?!? He was waiting in the lobby with all the other incomplete parties. I explained this to her and I don't think she believed me. I explained we do this with every incomplete party and it wasn't just him. (they were taking this personally) I said any table that is incomplete can not sit down yet. She asked if he said he was dining alone I can not physically stop her from joining him. By this point things have gone so far into hypothetical theories I could no longer explain things to them since I was needed in other areas of the restaurant. All in all they were just those unfortunate customers who feel so entitled to the fact where if they said the sky is green you better agree or be ready for an ear full, no matter how much it doesn't make sense...hmm.
Other than that
Specials?
Sake contest. Highest sales wins the left over bottle from tasting, and the first person to show me that they surpassed the sales goal wins $10 Kome. Krystin had the highest sake sales and Clair won $10
3 Staff members that stood out (why/how):
*Miho is a rock star she just turns her tables so quickly while giving 110% attention to each one, its awesome
*Clair did a good job closing again tonight
*Krystin and Joel were tired but still pulled through
Any VIP's in?
Ixchel came in to eat
Comps& Void Detail:
Tacowasa salad void-86
Kome fry void misring kaki fry
SIN
Employee day off Ixchel
R&M needs?:
86'd items/ need more?
Monday AM 9.15.14
Written By:
LY Lunch Sales: $1364
Projected Sales: $1455
TY Lunch Sales: $1580
+/- : beat LY by 16% and over Proj by $125
Lunch Covers: 89
Avg PPA: $17.75
Weather: warming back up
Any Special events going on?: none
Who worked?: Sayo, Joel, Krystin, Kate CL. Junko H, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Really mellow lunch. by noon we had only about 4 tables in the entire restaurant. It finally picked up briefly around 1pm but we never went on a wait. Had a 19 minute 1/2 kara Age ticket, but I think Daniel was struggling since Christina called out. The highlight of the day was all the repairs that got made:
Prep sink in the back and the water heater have been fixed. ABC will be back tomorrow AM to install the water filler- he has to drill a hole and make a lot of noise and stuff.
Ice machine was looked at. He cleaned the condenser coils and said it should be fine if the AM kitchen folks can pull the ice from the Right side to allow for it to make more ice. He said it looks like what happens in the morning is that the folks are pulling the ice from the left, and when it piles up on the right it hits the sensor that signals the ice machine to turn off because it's "full" but it's not. There is currently a note on the door, but Vince and Daniel, if you could relay that message to your staff please and thanks.
Rodrigo is getting a new part for our door. The screw is stripped so no matter how many times we tighten it it's going to get loose and thus the door slams.
Specials?
Bentos. Had a contest No one won.
3 Staff members that stood out (why/how):
*Joel was a great team player this afternoon- when he was just waiting on one table to leave he was helping Kate by pre-bussing her sushi bar for her and also bussed his own tables today.
*Junko is a delight to have back. Always professional
*Sayo was hungover today so I believe that impacted her performance. Also noticed when I was following her with rice for her bento's- she put one bento down in front of a guest upside down (with the protiens on the far side) Thought it was odd.
Any VIP's in?
Comps& Void Detail:
Makani comps is all I can recall
R&M needs?: Stated above
86'd items/ need more?
LY Lunch Sales: $1364
Projected Sales: $1455
TY Lunch Sales: $1580
+/- : beat LY by 16% and over Proj by $125
Lunch Covers: 89
Avg PPA: $17.75
Weather: warming back up
Any Special events going on?: none
Who worked?: Sayo, Joel, Krystin, Kate CL. Junko H, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Really mellow lunch. by noon we had only about 4 tables in the entire restaurant. It finally picked up briefly around 1pm but we never went on a wait. Had a 19 minute 1/2 kara Age ticket, but I think Daniel was struggling since Christina called out. The highlight of the day was all the repairs that got made:
Prep sink in the back and the water heater have been fixed. ABC will be back tomorrow AM to install the water filler- he has to drill a hole and make a lot of noise and stuff.
Ice machine was looked at. He cleaned the condenser coils and said it should be fine if the AM kitchen folks can pull the ice from the Right side to allow for it to make more ice. He said it looks like what happens in the morning is that the folks are pulling the ice from the left, and when it piles up on the right it hits the sensor that signals the ice machine to turn off because it's "full" but it's not. There is currently a note on the door, but Vince and Daniel, if you could relay that message to your staff please and thanks.
Rodrigo is getting a new part for our door. The screw is stripped so no matter how many times we tighten it it's going to get loose and thus the door slams.
Specials?
Bentos. Had a contest No one won.
3 Staff members that stood out (why/how):
*Joel was a great team player this afternoon- when he was just waiting on one table to leave he was helping Kate by pre-bussing her sushi bar for her and also bussed his own tables today.
*Junko is a delight to have back. Always professional
*Sayo was hungover today so I believe that impacted her performance. Also noticed when I was following her with rice for her bento's- she put one bento down in front of a guest upside down (with the protiens on the far side) Thought it was odd.
Any VIP's in?
Comps& Void Detail:
Makani comps is all I can recall
R&M needs?: Stated above
86'd items/ need more?
Sunday, September 14, 2014
Sunday PM 9.14.14
Written By: Cameron Stangel
LY Dinner Sales:$3443
Projected Sales:$4114
TY Dinner Sales:$4071
+/- :Missed projections by $43. Beat LY by $628 and 18%
Dinner Covers:159
Avg PPA:$25.60
Weather: A bit overcast and cold........its awesome
Any Special events going on?: Football?
Who worked?: Joel, Clair, Krystin, Kate, Sayo, Ixchel (H), Mandy (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Everyone was on doubles today and Sunday doubles can be rough...Everyone seemed a little sluggish so I tried to pump them up with awesome contests/incentives. I gave $10 to anyone who beat the sales goal (only Krystin and Clair went over and won) but I also told everyone I would get them a drink after their shift as a thank you for the hard work, which helped :)
We started out strong tonight. By 6 we were nearly all the way full! Lots of Sunday early dinner guests. We also started out with a lot of larger parties as well. 6,5,5, 9,9(resos) and an 11 walk in. The 11 top called to make a reso but the time slots were already filled. When they came in incomplete we quoted them an hour. They were fine....at first. After 40 minutes or so they started to get a little pushy since we started to empty out but I told them even though tables are available they had to be complete to sit down...The number in their party started jumping form 11 to 10 to 7 to 11 people. They then said it was only them and the other people can sit somewhere else. They started being really rude, even though they were still under their quoted time. After talking to them I realized they weren't going to change their attitude at all. They said they would be fine sitting at 2 separate tables as is..A6 and B2 were both free so I said they can sit there but its at 2 different tables and they said it was ok..as soon as they sat down they scrambled to see who was going to sit next to who and after 2 minutes of musical chairs they pulled the two tables together...not what I explained to them.. about 5 minutes later 4 more people come in and were apparently the rest of their party. Ixchel did what she said she would do and was going to sit them at B7 away at their own table..but no they stopped at B2 and pulled all the chairs from the unoccupied B1 and joined the other party without saying a word and wouldn't move. I went and talked to the head of the table explaining this isn't what he just told me what was going to happen and this is against our policy. He was pretty rude on his phone the whole time I was talking to him and didn't even look up. Then, I guess I was annoying him so he started saying "I don't know whats happening" and waving his hands all around...rude. So I walked away, nicely, and just turned the convo into saying I just wanted to make sure they had enough chairs to diffuse the situation..and apparently they needed one more. Cool. Krystin took that table and handled it well dispite how needy they were. Everyone in that party were constantly looking around like the needed help but never said anything. They also all ordered at once, all at the same time from all ends of the table. All in all Krystin put in the perfect order. They spent well over $300 and even tipped her 20% (which we didn't see coming) and they didn't split the bill! perfect! On their way out one of the women did come up to me and greatly apologized saying she comes in a lot and loves our food, but knows how much of a hassle a big pushy group is and she is sorry for how some people acted. I felt better after that because some of them were really rude!
Anyways today was good, slow but steady with the bigger parties. I went 3 on at 8pm and gave Clair everything at 9:30.
A 1 top came in at 9:55. Everyone has been cut except for Clair. We said irrashamise but I guess Clair did not hear and didn't know she sat down...It wasn't like she was overwhelmed with tables she needed to be paying attention if she has the whole restaurant..Yes, Ixchel should have let her know as well but I think she was just under the impression that Clair saw/heard/knew about his new table. So....Clair told sushi bar and kitchen she was all in without knowing about this last table....10 minutes go by and I realize what happened Clair rushes over to her and receives her order...I explain to Toshi what happened (SORRY!) and they quickly made her order. To prevent this from ever happening again I told the host whenever its getting to be later towards closing and anyone walks in to make sure they let the server know they god sat...also I told Clair she needs to be on high alert of any new potential tables..also all in means 100% all in. The guest wasn't upset but this can't happen again.
Specials?
civiche
smoking sashimi
crab krokket
apple gyoza
3 Staff members that stood out (why/how):
Krystin and Ixchel handled the pushy party very calmly and professionally
Clair is a good closer but could use the extra practice, but still did a good job and was on top of her game.
Any VIP's in?
Comps& Void Detail:
F&F after work wine/beer
void one kome set--misring the customer wanted kome salad
3 birthday desserts
1 buzz edamame
R&M needs?:
hopefully our new water faucet gets put in tomorrow :):)
86'd items/ need more?
LY Dinner Sales:$3443
Projected Sales:$4114
TY Dinner Sales:$4071
+/- :Missed projections by $43. Beat LY by $628 and 18%
Dinner Covers:159
Avg PPA:$25.60
Weather: A bit overcast and cold........its awesome
Any Special events going on?: Football?
Who worked?: Joel, Clair, Krystin, Kate, Sayo, Ixchel (H), Mandy (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Everyone was on doubles today and Sunday doubles can be rough...Everyone seemed a little sluggish so I tried to pump them up with awesome contests/incentives. I gave $10 to anyone who beat the sales goal (only Krystin and Clair went over and won) but I also told everyone I would get them a drink after their shift as a thank you for the hard work, which helped :)
We started out strong tonight. By 6 we were nearly all the way full! Lots of Sunday early dinner guests. We also started out with a lot of larger parties as well. 6,5,5, 9,9(resos) and an 11 walk in. The 11 top called to make a reso but the time slots were already filled. When they came in incomplete we quoted them an hour. They were fine....at first. After 40 minutes or so they started to get a little pushy since we started to empty out but I told them even though tables are available they had to be complete to sit down...The number in their party started jumping form 11 to 10 to 7 to 11 people. They then said it was only them and the other people can sit somewhere else. They started being really rude, even though they were still under their quoted time. After talking to them I realized they weren't going to change their attitude at all. They said they would be fine sitting at 2 separate tables as is..A6 and B2 were both free so I said they can sit there but its at 2 different tables and they said it was ok..as soon as they sat down they scrambled to see who was going to sit next to who and after 2 minutes of musical chairs they pulled the two tables together...not what I explained to them.. about 5 minutes later 4 more people come in and were apparently the rest of their party. Ixchel did what she said she would do and was going to sit them at B7 away at their own table..but no they stopped at B2 and pulled all the chairs from the unoccupied B1 and joined the other party without saying a word and wouldn't move. I went and talked to the head of the table explaining this isn't what he just told me what was going to happen and this is against our policy. He was pretty rude on his phone the whole time I was talking to him and didn't even look up. Then, I guess I was annoying him so he started saying "I don't know whats happening" and waving his hands all around...rude. So I walked away, nicely, and just turned the convo into saying I just wanted to make sure they had enough chairs to diffuse the situation..and apparently they needed one more. Cool. Krystin took that table and handled it well dispite how needy they were. Everyone in that party were constantly looking around like the needed help but never said anything. They also all ordered at once, all at the same time from all ends of the table. All in all Krystin put in the perfect order. They spent well over $300 and even tipped her 20% (which we didn't see coming) and they didn't split the bill! perfect! On their way out one of the women did come up to me and greatly apologized saying she comes in a lot and loves our food, but knows how much of a hassle a big pushy group is and she is sorry for how some people acted. I felt better after that because some of them were really rude!
Anyways today was good, slow but steady with the bigger parties. I went 3 on at 8pm and gave Clair everything at 9:30.
A 1 top came in at 9:55. Everyone has been cut except for Clair. We said irrashamise but I guess Clair did not hear and didn't know she sat down...It wasn't like she was overwhelmed with tables she needed to be paying attention if she has the whole restaurant..Yes, Ixchel should have let her know as well but I think she was just under the impression that Clair saw/heard/knew about his new table. So....Clair told sushi bar and kitchen she was all in without knowing about this last table....10 minutes go by and I realize what happened Clair rushes over to her and receives her order...I explain to Toshi what happened (SORRY!) and they quickly made her order. To prevent this from ever happening again I told the host whenever its getting to be later towards closing and anyone walks in to make sure they let the server know they god sat...also I told Clair she needs to be on high alert of any new potential tables..also all in means 100% all in. The guest wasn't upset but this can't happen again.
Specials?
civiche
smoking sashimi
crab krokket
apple gyoza
3 Staff members that stood out (why/how):
Krystin and Ixchel handled the pushy party very calmly and professionally
Clair is a good closer but could use the extra practice, but still did a good job and was on top of her game.
Any VIP's in?
Comps& Void Detail:
F&F after work wine/beer
void one kome set--misring the customer wanted kome salad
3 birthday desserts
1 buzz edamame
R&M needs?:
hopefully our new water faucet gets put in tomorrow :):)
86'd items/ need more?
Sunday AM 9.14.14
Written By: Elizabeth
LY Lunch Sales: $1942
Projected Sales: $2107
TY Lunch Sales: $1680
+/- : missed LY by 13% and Proj by $427
Lunch Covers: 99
Avg PPA: $16.97
Weather: still nice and cool out- but overcast
Any Special events going on?: Cowboys game
Who worked?: Sayo, Krystin, Joel, Kate CL. Ixchel trained Diana, Mandy FR< Jason SA
Flow of Business, Cuts and Ticket Times:
Much different than yesterday. Polar opposite actually. We started with the usual "lingering" crowd, but that slowly subsided. We filled up once, sans the sushi bar, but it fizzled off after that. Had two 5 tops and a walk in 6 top that mixed things up a little, but really, HONESTLY...not much to say anything about. Our last table came in at 2:15 and it was a slow finish after that.
Cuts: I cut Krystin at 1:30, and went down to 2 at 2- then cut Sayo at 1:30 and just left Kate on the floor. Unfortunately no more tables came in after that.
Specials? none for lunch. just the bento
3 Staff members that stood out (why/how):
Sayo was extra special helper today. nice job.
Any VIP's in? Naoto
Comps& Void Detail:
Kome Bucks for Naoto, Training meals for Ixchel and Diana, voided iced tea Kate over-rung, Makani for the usuals
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1942
Projected Sales: $2107
TY Lunch Sales: $1680
+/- : missed LY by 13% and Proj by $427
Lunch Covers: 99
Avg PPA: $16.97
Weather: still nice and cool out- but overcast
Any Special events going on?: Cowboys game
Who worked?: Sayo, Krystin, Joel, Kate CL. Ixchel trained Diana, Mandy FR< Jason SA
Flow of Business, Cuts and Ticket Times:
Much different than yesterday. Polar opposite actually. We started with the usual "lingering" crowd, but that slowly subsided. We filled up once, sans the sushi bar, but it fizzled off after that. Had two 5 tops and a walk in 6 top that mixed things up a little, but really, HONESTLY...not much to say anything about. Our last table came in at 2:15 and it was a slow finish after that.
Cuts: I cut Krystin at 1:30, and went down to 2 at 2- then cut Sayo at 1:30 and just left Kate on the floor. Unfortunately no more tables came in after that.
Specials? none for lunch. just the bento
3 Staff members that stood out (why/how):
Sayo was extra special helper today. nice job.
Any VIP's in? Naoto
Comps& Void Detail:
Kome Bucks for Naoto, Training meals for Ixchel and Diana, voided iced tea Kate over-rung, Makani for the usuals
R&M needs?:
86'd items/ need more?
Saturday, September 13, 2014
Saturday PM 9.13.14
Written By: Elizabeth
LY Dinner Sales: $5982
Projected Sales: $6318
TY Dinner Sales: $6162
+/- : over LY by 3% and over for the day by 6%. missed LY by $156
Dinner Covers: 259
Avg PPA: $23.79
Weather: rainy and in the low 70's, 60s at night.
Any Special events going on?: UT v. UCLA at Arlington
Who worked?: Alex, Lindsey, Naoto, Sophia, Miho CL. Xchel, trained Diana, Ruthy, Kaori FR, and Jason SA
I ended up cutting Ruthy pretty much right after she got here. With Ixchel and Diana at the host stand there were too many bodies.
Flow of Business, Cuts and Ticket Times:
Started busy. I thought for sure the entire night would fly by as one blur of a busy evening. We were on a wait by 6pm but then it started to thin out. We did, however, stay on a wait all evening but it ended around 9:15. At which point I cut Alex, then cut Lindsey at 9:30 as it still slowed and more tables opened up. With Sophia, Naoto and Miho on we filled the tables up and all three of them were able to get an extra table outside their section. By 10pm it was still slowing, however, after that other "pop" and by 10:15 went down to just Sophia and Miho, and then just Miho at 10:45. The last table came in at 10:20. I cut Ixchel and Diana at that point, and then cut Jason at 10:45.
We had a lot of large parties in again tonight, in addition to the large party rush at lunch. Had a walk in 11 top- a very interesting way they went about this. Sent one girl in at 6:30 and she said her friends would be here at 7pm and were hoping to have a table by then. I told her it will be at least 45-1hr wait. She was super polite and said okay. We got her on the waitlist and planned on putting them in the back B's. Well about 15 minutes later B5 and B6 got up and the other two tables were about to do the same in about 15 minutes or so, so I went over to the girl and let her know that it would be sooner rather than later and it looks like we should have the table ready by 7pm, so let her friends know. Everytime I talked to her I reminded her we couldn't seat them until they were complete. UT kids, here, keep in mind. Well by 7pm I had their table ready and some of her friends were here. I reminded her that they need to be complete and I will give them a 15 minute window in order to claim the table. If they are not complete in 15 minutes, they will be back at square one. 15 minutes later they were still missing 2 people. I gave them a two minute grace period and went back over, when one girl blurted out that the other 2 aren't joining them after all. So I broke B5 off and sat them. Ended up being 10 of them- I made sure they were comfortable. and than about 20 minutes later the other 2 showed up. They tried to finagle themselves at the table but there just wasn't enough room. The girl ended up buying her friend a few drinks and then the late couple left. It was weird to see them throw their friends under the bus like that.
Then we had another two 7-tops, then another walk in 7, and then a whole lotta 2 tops. The wait was never too long for anyone though and everyone seemed pretty happy. Oh, except for A6- Gretchen. She's a regular, but tonight they were just a little off- seemed upset about everything, or aloof too. They had ordered the yakiniku and we had just run out so I had to go over and talk to them because when Lindsey told them the bad news they got real attitudy with her. There was a couple at the table that was really nice, but Gretchen and her husband were not nice at all. Neither was the older woman with them. But I smiled and explained the situation the best I could and we sent them another Yakitori on the house. The make matters worse, Gretchen marked the wrong rolls on the card- Lindsey still had the card when she tried to dispute it with her, and Lindsey showed her on the card that she ordered the fat samurai not the tarantula. Gretchen seemed to not trust it, but Lindsey offered to get her the right now. It was a strange situation. I think this cold weather has people's brains all screwy or something.
Specials?
Apple Pie Gyoza : 8 sold
Feature 1- Tuna Ceviche 18 sold
Feature 2- Kanikama croquette 7 sold
3 Staff members that stood out (why/how):
*Miho was a little off her game again today, but apologized profusely, in Miho fashion. It was the first time she's worked sushi bar in a while, so that is probably why, but she said she will be sure to focus on work and now get sidetracked. I'm sure she'll turn it around. She always does.
Any VIP's in?
Comps& Void Detail:
voided 3 yakiniku-86'd
voided seaweed salad sophia forgot
voided miso soups for miho forgot
Bday dessert
Promo Buzztables
R&M needs?:
The bulletin board in the bathroom hallway fell down- I need a picture hanging kit to put it back up or a stronger screw. That thing was being held up by itty bitty nails! I'm surprised it lasted this long.
86'd items/ need more?
Vince- kitchen paper will be in on Monday!
Also on Monday AM the new water filler will be installed
I called Austin Industrial about the ice machine, since I had to order ice again. They told me it is an ice machine that holds 500 pounds of ice. I contested it, because there is just no way that thing holds that much. When the guys from King Daddy came in I asked them how many #s of ice are in those bags they empty in. And he said about 40-45 depending. I know for a fact (because I've seen it) that they can fit 6 of those bags in the ice maker and that fills it to the brim. Some simple math will show that that, is nowhere close to 500#. Any way, AI is coming out on Monday to look at the ice machine, but I'm also going to talk to them about what they told me. Because it's a crock.
LY Dinner Sales: $5982
Projected Sales: $6318
TY Dinner Sales: $6162
+/- : over LY by 3% and over for the day by 6%. missed LY by $156
Dinner Covers: 259
Avg PPA: $23.79
Weather: rainy and in the low 70's, 60s at night.
Any Special events going on?: UT v. UCLA at Arlington
Who worked?: Alex, Lindsey, Naoto, Sophia, Miho CL. Xchel, trained Diana, Ruthy, Kaori FR, and Jason SA
I ended up cutting Ruthy pretty much right after she got here. With Ixchel and Diana at the host stand there were too many bodies.
Flow of Business, Cuts and Ticket Times:
Started busy. I thought for sure the entire night would fly by as one blur of a busy evening. We were on a wait by 6pm but then it started to thin out. We did, however, stay on a wait all evening but it ended around 9:15. At which point I cut Alex, then cut Lindsey at 9:30 as it still slowed and more tables opened up. With Sophia, Naoto and Miho on we filled the tables up and all three of them were able to get an extra table outside their section. By 10pm it was still slowing, however, after that other "pop" and by 10:15 went down to just Sophia and Miho, and then just Miho at 10:45. The last table came in at 10:20. I cut Ixchel and Diana at that point, and then cut Jason at 10:45.
We had a lot of large parties in again tonight, in addition to the large party rush at lunch. Had a walk in 11 top- a very interesting way they went about this. Sent one girl in at 6:30 and she said her friends would be here at 7pm and were hoping to have a table by then. I told her it will be at least 45-1hr wait. She was super polite and said okay. We got her on the waitlist and planned on putting them in the back B's. Well about 15 minutes later B5 and B6 got up and the other two tables were about to do the same in about 15 minutes or so, so I went over to the girl and let her know that it would be sooner rather than later and it looks like we should have the table ready by 7pm, so let her friends know. Everytime I talked to her I reminded her we couldn't seat them until they were complete. UT kids, here, keep in mind. Well by 7pm I had their table ready and some of her friends were here. I reminded her that they need to be complete and I will give them a 15 minute window in order to claim the table. If they are not complete in 15 minutes, they will be back at square one. 15 minutes later they were still missing 2 people. I gave them a two minute grace period and went back over, when one girl blurted out that the other 2 aren't joining them after all. So I broke B5 off and sat them. Ended up being 10 of them- I made sure they were comfortable. and than about 20 minutes later the other 2 showed up. They tried to finagle themselves at the table but there just wasn't enough room. The girl ended up buying her friend a few drinks and then the late couple left. It was weird to see them throw their friends under the bus like that.
Then we had another two 7-tops, then another walk in 7, and then a whole lotta 2 tops. The wait was never too long for anyone though and everyone seemed pretty happy. Oh, except for A6- Gretchen. She's a regular, but tonight they were just a little off- seemed upset about everything, or aloof too. They had ordered the yakiniku and we had just run out so I had to go over and talk to them because when Lindsey told them the bad news they got real attitudy with her. There was a couple at the table that was really nice, but Gretchen and her husband were not nice at all. Neither was the older woman with them. But I smiled and explained the situation the best I could and we sent them another Yakitori on the house. The make matters worse, Gretchen marked the wrong rolls on the card- Lindsey still had the card when she tried to dispute it with her, and Lindsey showed her on the card that she ordered the fat samurai not the tarantula. Gretchen seemed to not trust it, but Lindsey offered to get her the right now. It was a strange situation. I think this cold weather has people's brains all screwy or something.
Specials?
Apple Pie Gyoza : 8 sold
Feature 1- Tuna Ceviche 18 sold
Feature 2- Kanikama croquette 7 sold
3 Staff members that stood out (why/how):
*Miho was a little off her game again today, but apologized profusely, in Miho fashion. It was the first time she's worked sushi bar in a while, so that is probably why, but she said she will be sure to focus on work and now get sidetracked. I'm sure she'll turn it around. She always does.
Any VIP's in?
Comps& Void Detail:
voided 3 yakiniku-86'd
voided seaweed salad sophia forgot
voided miso soups for miho forgot
Bday dessert
Promo Buzztables
R&M needs?:
The bulletin board in the bathroom hallway fell down- I need a picture hanging kit to put it back up or a stronger screw. That thing was being held up by itty bitty nails! I'm surprised it lasted this long.
86'd items/ need more?
Vince- kitchen paper will be in on Monday!
Also on Monday AM the new water filler will be installed
I called Austin Industrial about the ice machine, since I had to order ice again. They told me it is an ice machine that holds 500 pounds of ice. I contested it, because there is just no way that thing holds that much. When the guys from King Daddy came in I asked them how many #s of ice are in those bags they empty in. And he said about 40-45 depending. I know for a fact (because I've seen it) that they can fit 6 of those bags in the ice maker and that fills it to the brim. Some simple math will show that that, is nowhere close to 500#. Any way, AI is coming out on Monday to look at the ice machine, but I'm also going to talk to them about what they told me. Because it's a crock.
Saturday AM 9.13.14
Written By: Cameron Stangel
LY Lunch Sales:$2823
Projected Sales:$2880
TY Lunch Sales:$3194
+/- :Beat projections by $314. Beat LY lunch by 13% and $417
Lunch Covers:192
Avg PPA:$16.64
Weather: rain
Any Special events going on?: none
Who worked?: sago, clair, alex, johnny, ruthy h, mandy fr, diana fr train, jason sa
Flow of Business, Cuts and Ticket Times:
We started off pretty slow today. We picked up at 11:30 and between 11:45 we filled all the way up and ran out of high chairs. It was Saturday morning family mayhem. Almost every table in the restaurant had a child under 2 years old with them, so it did get quite noisy. We stayed on a consistent wait from about 11:45-3pm. I let everyone know we were going to be busy in Preshift this morning but we almost had as many covers as last night!
Between 12:30 and 2:45 almost every tables was 4+ . 4,4,4,6,8,4, and then the occasional 2 who came in scared to even ask what the wait was, but funny enough sushi bar always has a 2 open for those lucky customers to fly past the big parties.
So.....now that school is back in session there's a lot of younger students back in austin who seem not to know and dining out etiquette which is so frustrating!!! Ugh :( venting time... So we had a 12 top reso at 1pm call and said they were going to be at 1:30 which is a no no but we had no other resos so fine..... They showed up and were incomplete until 1:50! I had a 6 and an 8 top waiting and said I was going to have to give the room to a complete party but they kept saying the others are on the way...for 20 minutes apparently but made it seem like they were pulling in.....we had space freeing up in the dining room for the 6 and 8 otherwise I would have put them in the room...althought fitting 12 in the dining room wouldn't have been fun. It's just so annoying when people make a reso and just show up whenever they feel like it...this seems to be a new thing.. Really annoying. Anyways they came and sat. At 3 I had a 9 top walk in who was friends with the 12 reso and when we were trying to pull tables it seemed like a high school cafeteria because the 9 top waiting and the 12 top were in and out between the lobby and party room I couldn't keep track...oh and wait they know A8 also! So now A8, the lobby and party room are running (ok not running but..) around...seriously like a cafeteria. I asked the 9 top to wait complete if they wanted to be sat. We got them in, told them it was last call and got them out ASAP. What a long day...
Between a few pushy customers, all the larger parties and families, and having kome being turned in the high school lunch hour everything went surprisingly well ticket time wise. It was ramen day for sure but the servers were on top of letting customers know if there was a longer wait for ramen.
Specials?
3 Staff members that stood out (why/how):
Johnny did a great job handling the 12 and 9 plus sushi all at once. Everyone chipped in today
Any VIP's in?
Comps& Void Detail:
Void 2 tako, 2 ika, girl said after 30 min she had celiac and couldn't eat that....
Void uni 86
Void 3 clear soup. Later ordered teshoku so it was included
50% ($10) off ramen for soggy noodle
Void tekka and longhorn for wrong table
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$2823
Projected Sales:$2880
TY Lunch Sales:$3194
+/- :Beat projections by $314. Beat LY lunch by 13% and $417
Lunch Covers:192
Avg PPA:$16.64
Weather: rain
Any Special events going on?: none
Who worked?: sago, clair, alex, johnny, ruthy h, mandy fr, diana fr train, jason sa
Flow of Business, Cuts and Ticket Times:
We started off pretty slow today. We picked up at 11:30 and between 11:45 we filled all the way up and ran out of high chairs. It was Saturday morning family mayhem. Almost every table in the restaurant had a child under 2 years old with them, so it did get quite noisy. We stayed on a consistent wait from about 11:45-3pm. I let everyone know we were going to be busy in Preshift this morning but we almost had as many covers as last night!
Between 12:30 and 2:45 almost every tables was 4+ . 4,4,4,6,8,4, and then the occasional 2 who came in scared to even ask what the wait was, but funny enough sushi bar always has a 2 open for those lucky customers to fly past the big parties.
So.....now that school is back in session there's a lot of younger students back in austin who seem not to know and dining out etiquette which is so frustrating!!! Ugh :( venting time... So we had a 12 top reso at 1pm call and said they were going to be at 1:30 which is a no no but we had no other resos so fine..... They showed up and were incomplete until 1:50! I had a 6 and an 8 top waiting and said I was going to have to give the room to a complete party but they kept saying the others are on the way...for 20 minutes apparently but made it seem like they were pulling in.....we had space freeing up in the dining room for the 6 and 8 otherwise I would have put them in the room...althought fitting 12 in the dining room wouldn't have been fun. It's just so annoying when people make a reso and just show up whenever they feel like it...this seems to be a new thing.. Really annoying. Anyways they came and sat. At 3 I had a 9 top walk in who was friends with the 12 reso and when we were trying to pull tables it seemed like a high school cafeteria because the 9 top waiting and the 12 top were in and out between the lobby and party room I couldn't keep track...oh and wait they know A8 also! So now A8, the lobby and party room are running (ok not running but..) around...seriously like a cafeteria. I asked the 9 top to wait complete if they wanted to be sat. We got them in, told them it was last call and got them out ASAP. What a long day...
Between a few pushy customers, all the larger parties and families, and having kome being turned in the high school lunch hour everything went surprisingly well ticket time wise. It was ramen day for sure but the servers were on top of letting customers know if there was a longer wait for ramen.
Specials?
3 Staff members that stood out (why/how):
Johnny did a great job handling the 12 and 9 plus sushi all at once. Everyone chipped in today
Any VIP's in?
Comps& Void Detail:
Void 2 tako, 2 ika, girl said after 30 min she had celiac and couldn't eat that....
Void uni 86
Void 3 clear soup. Later ordered teshoku so it was included
50% ($10) off ramen for soggy noodle
Void tekka and longhorn for wrong table
R&M needs?:
86'd items/ need more?
Friday PM 9.12.14
Written By:Cameron Stangel
LY Dinner Sales:$6609
Projected Sales:$6870
TY Dinner Sales:$6671
+/- :Missed projections by $199. Beat LY dinner by $62. Up 1% for dinner over LY
Dinner Covers:217
Avg PPA:$30.74
Weather:Rainy and COLD...
Any Special events going on?:None that I'm aware of
Who worked?:Johnny, Joel, Naoto, Sophia, Ale, Ruthy (H), Krystin (H), Lindsey (CT), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Tonight started off like any typical Friday night. We filled up and went on wait by 7pm. We had a no show party of 7 at 7. We called and tried to get a hold of them but there was no answer. We had another party of 12 that made another reservation last minute for 9pm which worked out well.
We started out with a bunch of 2 tops for the first few hours of wait but towards the end larger parties filled the room. At one point there were about six 3+ tops waiting. We stayed on wait until 10pm. We got our last tables before 10:35pm and then it started emptying out a lot. It was busy tonight but everyone had a good rhythm to what they doing. Sushi bar and BOH had great ticket times and although the servers had full sections the whole time, they stayed busy but weren't overwhelmed. It seemed like all the guests were great too, no one was super needy or had anything to complain about! it was awesome.
I did have 3 different tables complain that their kitchen food was dry, all around the same time. I remade a tori teba. I talked to Vince, and we tried it, it wasn't as moist as normal but it wasn't as DRY as the customer made it seem. Problem was recovered and there were no more issues revolving it.
Specials?
Macha strawberry cheesecake
Ceviche
Crab bechemel Krokke
doughnuts
3 Staff members that stood out (why/how):
*Sophia did great on closing and working sushi bar.
*Lindsey was good at managing her time as CT she helped out the host stand when I had cut Krystin. Since it was raining she didn't have too much going on, but she was still productive. I need to remind her/closer needs to remind her, to rotate beers when she is restocking.
*Jason was very protectivbe over the water faucet..it becoame SUPER broken and he wanted to make sure no one was using it becasue no one knew how to turn it off!
Any VIP's in?
Comps& Void Detail:
F&F cheese cake comp from Toshi
5x buzz table edamame
Deep ellum 86'd
1 Kirin misring
$14.50 F&F comp on nigiri pieces for my neighbor who came in
R&M needs?:
rainy days=cockroaches? I killed one roach on the sushi bar expo when it was empty. It was scary and took all my might not to scream, but I got him..no one saw either too which was good...still gross
Joel killed one on the wall in the back B's, I don't think anyone saw that either, thank god. I know its inevitable but is there a pest person we could get to come out maybe?
86'd items/ need more?
LY Dinner Sales:$6609
Projected Sales:$6870
TY Dinner Sales:$6671
+/- :Missed projections by $199. Beat LY dinner by $62. Up 1% for dinner over LY
Dinner Covers:217
Avg PPA:$30.74
Weather:Rainy and COLD...
Any Special events going on?:None that I'm aware of
Who worked?:Johnny, Joel, Naoto, Sophia, Ale, Ruthy (H), Krystin (H), Lindsey (CT), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Tonight started off like any typical Friday night. We filled up and went on wait by 7pm. We had a no show party of 7 at 7. We called and tried to get a hold of them but there was no answer. We had another party of 12 that made another reservation last minute for 9pm which worked out well.
We started out with a bunch of 2 tops for the first few hours of wait but towards the end larger parties filled the room. At one point there were about six 3+ tops waiting. We stayed on wait until 10pm. We got our last tables before 10:35pm and then it started emptying out a lot. It was busy tonight but everyone had a good rhythm to what they doing. Sushi bar and BOH had great ticket times and although the servers had full sections the whole time, they stayed busy but weren't overwhelmed. It seemed like all the guests were great too, no one was super needy or had anything to complain about! it was awesome.
I did have 3 different tables complain that their kitchen food was dry, all around the same time. I remade a tori teba. I talked to Vince, and we tried it, it wasn't as moist as normal but it wasn't as DRY as the customer made it seem. Problem was recovered and there were no more issues revolving it.
Specials?
Macha strawberry cheesecake
Ceviche
Crab bechemel Krokke
doughnuts
3 Staff members that stood out (why/how):
*Sophia did great on closing and working sushi bar.
*Lindsey was good at managing her time as CT she helped out the host stand when I had cut Krystin. Since it was raining she didn't have too much going on, but she was still productive. I need to remind her/closer needs to remind her, to rotate beers when she is restocking.
*Jason was very protectivbe over the water faucet..it becoame SUPER broken and he wanted to make sure no one was using it becasue no one knew how to turn it off!
Any VIP's in?
Comps& Void Detail:
F&F cheese cake comp from Toshi
5x buzz table edamame
Deep ellum 86'd
1 Kirin misring
$14.50 F&F comp on nigiri pieces for my neighbor who came in
R&M needs?:
rainy days=cockroaches? I killed one roach on the sushi bar expo when it was empty. It was scary and took all my might not to scream, but I got him..no one saw either too which was good...still gross
Joel killed one on the wall in the back B's, I don't think anyone saw that either, thank god. I know its inevitable but is there a pest person we could get to come out maybe?
86'd items/ need more?
Friday, September 12, 2014
Friday AM 9.12.14
Written By: Elizabeth
LY Lunch Sales: $2460
Projected Sales: $2490
TY Lunch Sales: $1733
+/- : -30% to LY and short $757 of Projected
Lunch Covers: 108
Avg PPA: $16.05
Weather: Warm- impending rain.
Any Special events going on?:
Who worked?: Sayo, Lindsey, Alex, Lynn CL. Mandy Host, Kaori FR, Jonathan SA
Flow of Business, Cuts and Ticket Times:
Started out pretty good and we were full by noon, but then it hit a lull, so we never went on a wait. Had a few impatient incompletes, but other than that nothing was too bad. Had an interesting couple at B5- an older OLDER gentleman and a younger, slightly attractive woman. She didn't know what she wanted to order and kept asking Lindsey a bunch of questions and finally Lindsey ordered her the Kitsune Udon. But when it was brought out she said that wasn't what she was trying to order...long story short I went to talk to her. Quite the high maintenance woman she was. She said she has eaten here 3 times and the first time the waiter got her the [Hiyashi Chuka] and she went on to explain it, and I said, "oh the Hiyashi Chuka!" and then she went on to explain the second time and then this time. I told her that it was the Cold Ramen Hiyashi Chuka that she wanted, and that wouldn't be a problem. She made it seem real difficult though. So I wrote it down for her on a business card, gave her the card to keep in her wallet for "future reference" and showed her where it was on the menu "for more of a visual" so she could order it with ease next time. The kitchen made it on the fly. All the while her husband continued to eat his sushi lunch (not very gentlemanly if you ask me). I brought it out to her in a hurry and she said that now that her husband had finished his lunch she needed to take hers to go and asked if I would box it up for her. Which I gladly did. In the end they still left Lindsey a 20% tip, but man was that just a bizarre vibe I got from her. Other than that, lunch went off without a hitch!
I cut down to Sayo and Lynn by 1pm since it was starting to die down after our second 12:35 pop, and then at 1:30 cut to just Lynn as it died down even further.
3 Staff members that stood out (why/how):
*Alex spoke to me about not wanting to wait on Old John anymore because of some actions he did that made her uncomfortable and also some things he said to her that also made her uncomfortable. Oddly enough he came in for lunch today. I sat him in Sayo's section and told Alex she didn't have to talk to him. It was a strange vibe.
* Sayo didn't know A6 was her section and it sat for a while before she greeted them. It was 3 ladies that seemed a little irritable, but I checked on them later and they were fine.
* Mandy is doing great. Needs very little direction
Any VIP's in? Old John
Comps& Void Detail:
Udon Guest Changed Mind for Lindsey's B5, Makani, nothing out of the ordinary other than that.
R&M needs?:
Cameron just replaced the air filters. Thanks!! I will order more for next month.
86'd items/ need more?
LY Lunch Sales: $2460
Projected Sales: $2490
TY Lunch Sales: $1733
+/- : -30% to LY and short $757 of Projected
Lunch Covers: 108
Avg PPA: $16.05
Weather: Warm- impending rain.
Any Special events going on?:
Who worked?: Sayo, Lindsey, Alex, Lynn CL. Mandy Host, Kaori FR, Jonathan SA
Flow of Business, Cuts and Ticket Times:
Started out pretty good and we were full by noon, but then it hit a lull, so we never went on a wait. Had a few impatient incompletes, but other than that nothing was too bad. Had an interesting couple at B5- an older OLDER gentleman and a younger, slightly attractive woman. She didn't know what she wanted to order and kept asking Lindsey a bunch of questions and finally Lindsey ordered her the Kitsune Udon. But when it was brought out she said that wasn't what she was trying to order...long story short I went to talk to her. Quite the high maintenance woman she was. She said she has eaten here 3 times and the first time the waiter got her the [Hiyashi Chuka] and she went on to explain it, and I said, "oh the Hiyashi Chuka!" and then she went on to explain the second time and then this time. I told her that it was the Cold Ramen Hiyashi Chuka that she wanted, and that wouldn't be a problem. She made it seem real difficult though. So I wrote it down for her on a business card, gave her the card to keep in her wallet for "future reference" and showed her where it was on the menu "for more of a visual" so she could order it with ease next time. The kitchen made it on the fly. All the while her husband continued to eat his sushi lunch (not very gentlemanly if you ask me). I brought it out to her in a hurry and she said that now that her husband had finished his lunch she needed to take hers to go and asked if I would box it up for her. Which I gladly did. In the end they still left Lindsey a 20% tip, but man was that just a bizarre vibe I got from her. Other than that, lunch went off without a hitch!
I cut down to Sayo and Lynn by 1pm since it was starting to die down after our second 12:35 pop, and then at 1:30 cut to just Lynn as it died down even further.
3 Staff members that stood out (why/how):
*Alex spoke to me about not wanting to wait on Old John anymore because of some actions he did that made her uncomfortable and also some things he said to her that also made her uncomfortable. Oddly enough he came in for lunch today. I sat him in Sayo's section and told Alex she didn't have to talk to him. It was a strange vibe.
* Sayo didn't know A6 was her section and it sat for a while before she greeted them. It was 3 ladies that seemed a little irritable, but I checked on them later and they were fine.
* Mandy is doing great. Needs very little direction
Any VIP's in? Old John
Comps& Void Detail:
Udon Guest Changed Mind for Lindsey's B5, Makani, nothing out of the ordinary other than that.
R&M needs?:
Cameron just replaced the air filters. Thanks!! I will order more for next month.
86'd items/ need more?
Thursday, September 11, 2014
Thursday AM&PM 9.11.14
Written By: Cameron Stangel
LY Lunch Sales:$1279
Projected Sales: $1583
TY Lunch Sales:$1254
+/- :Missed Projections by $329. Down $25 and 2% from LY lunch
Lunch Covers:81
Avg PPA:$15.48
LY Dinner Sales: $3756
Projected Sales: $4271
TY Dinner Sales:$4788
+/- :Beat projections by $517. Up $1032 and 27% from LY dinner with an overall 20% up from the whole day LY, awesome.
Dinner Covers:163
Avg PPA:$29.37
Weather: Hot
Any Special events going on?: September 11..
Who worked?: AM: Katre, Sayo, Johnny, Lynn, Hiroe (FR), Johnathan (SA), Junko (H)
PM: Joel, Lindsey, Sayo, Naoto, Sophia, Ixchel (H), Diana (H-tr), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times:
By noon we were almost 1/2 full, the only wait were incomplete parties. 3 on at 12:30, 2 on at 12:40. By 1pm we haven't had a new customer in 20 minutes and more people were leaving rather than coming in..We emptied out pretty quickly. Being confident with Lynn, I cut to just her. Johnny just got sat, so he will be here to help out if need be, but it wasn't necessary for him to take anymore tables. 1 on at 1pm. Between 1:25pm and 2pm I only had a one top and a two top walk in. Everyone else was cashed out and gone by 1:30pm and Lynn did great. Her and Johnathan handled the floor wonderfully.
PM: Happy hour started out to a slow start but then picked up..Diana the new host was late and didn't seem to care (..maybe?). I asked if she had traffic or was seeing if there was a reason and she just said "no". Anyways....Ixchel trained her until 7pm to when I cut Ixchel and switched the training over to Ruthy. Diana's Irrashamise are great but I need to coach her on her delivery, she needs to come across as more warm and friendly when explaining our seating policy to our guests, maybe just practice! It is great, she's not shy!...I did have to tell her not to text while she is on the clock and up at the host stand....Anyways as the night progressed she took total control and did a great job, she will do fine.
At one point I guess Ruthy told Diana to go get drinks for people waiting (Why? I don't know its her 1st day, she has no idea the protocol for drinks) I caught it too late but someone ordered Cava and Diana gave it to them in a red wine glasss..?What? as soon as I realized what happened I told them both NOT TO GET DRINKS since shes not trained! I don't know how this could have made sense but it didn't happen again after that.
This evening started out pretty slow, it took awhile to get things going. We went on wait at 8pm and went on and off a few times, there were mostly incomplete partys. I went 3 on at 8:30pm. At 8:45 we went back on wait until 9:45ish, with a super late pop. We had a 3 top walk in at 9:55pm who got their big order in right before last call. In the last hour we were really busy with all the new tables that walked in. It was kind of unexpected since we were pretty slow up until then...I'm glad a stayed 3 on until the very end or else we could have gotten into some trouble!
I had a problem with Kaori tonight, I had a couple who sat at B4 and asked Kaori if they could move to A4 and she said yes...The only problem was A4 was dirty and not set up when she gave the OK and they went and sat down at the dirty table....I rushed over and apologized and cleaned it up for them but they barely spoke English but didn't seem upset. I told Kaori if anyone asks her to move tables, it is OK but make sure 100% the table is all ready to go and if its not to tell them they can move right after we clear the table for them. She apologized
*Reminder..tomorrow night, my night, Krystin and Ruthy are switching in times. Krystin will be in at 4:30pm and Ruthy at 6pm
3 Staff members that stood out (why/how):
*The Ruthy and Diana drink incident was really unsettling....Ruthy has been doing great lately but today was so crazy like she wasn't thinking at all...
*Sophia hasn't closed sushi bar at dinner in a long time but she rocked it out. It took her a second for her to get in her groove but when she did, she was flying. She was thankful she was able to close tonight as a little warm up for closing tomorrow sushi bar.
*Although Diana and Sophia are friends they didn't talk at work and were super professional, which was nice.
Any VIP's in?
Kayo
Comps& Void Detail:
$10 Kome bucks redeem
Void suzuki kimchi 86 for employee meal
void seaweed salad wasn't made
takowaska salad 86 for employee meal
void backbone waasnt made
void trio roll change mind to go go roll
2 glass muscadet recovery....expired bad tasting bottle, 2 glass worth in bottle to be accounted for
Kayo owner comp
Kome $ Sophia, Naoto and Joel for beating the sales goal
R&M needs?:
Hopefully Rodrigo will come install our super fancy new water faucet tomorrow :) ahh the things I get excited for!
86'd items/ need more?
*Fresh Plus called today to decrease their wholesale order, effective immediately..only by 2 less CA rolls. I changed their future invoice (for tomorrow), printed it and let the AM sushi bar wholesale people know whats up.
LY Lunch Sales:$1279
Projected Sales: $1583
TY Lunch Sales:$1254
+/- :Missed Projections by $329. Down $25 and 2% from LY lunch
Lunch Covers:81
Avg PPA:$15.48
LY Dinner Sales: $3756
Projected Sales: $4271
TY Dinner Sales:$4788
+/- :Beat projections by $517. Up $1032 and 27% from LY dinner with an overall 20% up from the whole day LY, awesome.
Dinner Covers:163
Avg PPA:$29.37
Weather: Hot
Any Special events going on?: September 11..
Who worked?: AM: Katre, Sayo, Johnny, Lynn, Hiroe (FR), Johnathan (SA), Junko (H)
PM: Joel, Lindsey, Sayo, Naoto, Sophia, Ixchel (H), Diana (H-tr), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times:
By noon we were almost 1/2 full, the only wait were incomplete parties. 3 on at 12:30, 2 on at 12:40. By 1pm we haven't had a new customer in 20 minutes and more people were leaving rather than coming in..We emptied out pretty quickly. Being confident with Lynn, I cut to just her. Johnny just got sat, so he will be here to help out if need be, but it wasn't necessary for him to take anymore tables. 1 on at 1pm. Between 1:25pm and 2pm I only had a one top and a two top walk in. Everyone else was cashed out and gone by 1:30pm and Lynn did great. Her and Johnathan handled the floor wonderfully.
PM: Happy hour started out to a slow start but then picked up..Diana the new host was late and didn't seem to care (..maybe?). I asked if she had traffic or was seeing if there was a reason and she just said "no". Anyways....Ixchel trained her until 7pm to when I cut Ixchel and switched the training over to Ruthy. Diana's Irrashamise are great but I need to coach her on her delivery, she needs to come across as more warm and friendly when explaining our seating policy to our guests, maybe just practice! It is great, she's not shy!...I did have to tell her not to text while she is on the clock and up at the host stand....Anyways as the night progressed she took total control and did a great job, she will do fine.
At one point I guess Ruthy told Diana to go get drinks for people waiting (Why? I don't know its her 1st day, she has no idea the protocol for drinks) I caught it too late but someone ordered Cava and Diana gave it to them in a red wine glasss..?What? as soon as I realized what happened I told them both NOT TO GET DRINKS since shes not trained! I don't know how this could have made sense but it didn't happen again after that.
This evening started out pretty slow, it took awhile to get things going. We went on wait at 8pm and went on and off a few times, there were mostly incomplete partys. I went 3 on at 8:30pm. At 8:45 we went back on wait until 9:45ish, with a super late pop. We had a 3 top walk in at 9:55pm who got their big order in right before last call. In the last hour we were really busy with all the new tables that walked in. It was kind of unexpected since we were pretty slow up until then...I'm glad a stayed 3 on until the very end or else we could have gotten into some trouble!
I had a problem with Kaori tonight, I had a couple who sat at B4 and asked Kaori if they could move to A4 and she said yes...The only problem was A4 was dirty and not set up when she gave the OK and they went and sat down at the dirty table....I rushed over and apologized and cleaned it up for them but they barely spoke English but didn't seem upset. I told Kaori if anyone asks her to move tables, it is OK but make sure 100% the table is all ready to go and if its not to tell them they can move right after we clear the table for them. She apologized
*Reminder..tomorrow night, my night, Krystin and Ruthy are switching in times. Krystin will be in at 4:30pm and Ruthy at 6pm
3 Staff members that stood out (why/how):
*The Ruthy and Diana drink incident was really unsettling....Ruthy has been doing great lately but today was so crazy like she wasn't thinking at all...
*Sophia hasn't closed sushi bar at dinner in a long time but she rocked it out. It took her a second for her to get in her groove but when she did, she was flying. She was thankful she was able to close tonight as a little warm up for closing tomorrow sushi bar.
*Although Diana and Sophia are friends they didn't talk at work and were super professional, which was nice.
Any VIP's in?
Kayo
Comps& Void Detail:
$10 Kome bucks redeem
Void suzuki kimchi 86 for employee meal
void seaweed salad wasn't made
takowaska salad 86 for employee meal
void backbone waasnt made
void trio roll change mind to go go roll
2 glass muscadet recovery....expired bad tasting bottle, 2 glass worth in bottle to be accounted for
Kayo owner comp
Kome $ Sophia, Naoto and Joel for beating the sales goal
R&M needs?:
Hopefully Rodrigo will come install our super fancy new water faucet tomorrow :) ahh the things I get excited for!
86'd items/ need more?
*Fresh Plus called today to decrease their wholesale order, effective immediately..only by 2 less CA rolls. I changed their future invoice (for tomorrow), printed it and let the AM sushi bar wholesale people know whats up.
Wednesday, September 10, 2014
Wednesday PM 9/10/14 recap
Written By: Dusten
LY Dinner Sales: 3465
Projected Sales: 4122
TY Dinner Sales: 3441
+/- : -681 under projected and down 1% from LY
Dinner Covers:136
Avg PPA: 25.3
Weather: Hot, but not unbearably so.
Any Special events going on?:
Who worked?: Clair, Lindsey, Kate CL, Alex, Sophia, Ruthie Host, Kaori SA and Mandy FR
Flow of Business, Cuts and Ticket Times: Slow dinner. Never quite filled up. Only people waiting were incomplete parties. I cut Sophia at 8:15pm, Lindsey at 8:30pm, Clair at 9:15pm, Alex cut at 9:30pm. Despite lack of business on the floor the kitchen really lagged on a few items. 39 minutes for ika-yaki. When that one went out there were only 5 tickets on the board. An escolar that took about 35 minutes. A couple of times I noticed Zack just kinda wandering around as if he had nothing to do. Weird.
Kate brought me two tickets to the same table that wanted the check split 50/50. It seems she has charged the same chard twice. She didn't notice until the table had left. I left the receipts on the desk under the computer monitor.
3 Staff members that stood out (why/how): Lindsey was everyone's rock today. I saw and felt her offering assistance and boosting morale and even watching out for Alex with John. Mandy was very helpful today. I saw her clearing tables in her down time, and her demeanor was nothing short of pleasant. Kaori is getting quicker as an SA. I like to have the SA's raise the blinds 1/3 up at A2, A3 and A4 and light the candles as they're resetting those tables during the blue hour (after the golden hour) and she followed the instructions to a T without any reminding.
Any VIP's in? Kindo-san, Old John (I think the girls are becoming increasingly weary of him. Apparently he was in for lunch today. Has been a little too familiar with Alex lately.) Coliman and his GF. Josh Row came in also.
Comps& Void Detail: 25% off escolar for long ticket time. FNF discount to Coliman. FNF to Josh Row.FNF to some of Lindsey's friends.
R&M needs?:I don't know if it's gonna take some sort of plumbing emergency to get the water pitcher faucet replaced, but it looks like it is coming to that soon.
86'd items/ need more?small clam shell containters.
LY Dinner Sales: 3465
Projected Sales: 4122
TY Dinner Sales: 3441
+/- : -681 under projected and down 1% from LY
Dinner Covers:136
Avg PPA: 25.3
Weather: Hot, but not unbearably so.
Any Special events going on?:
Who worked?: Clair, Lindsey, Kate CL, Alex, Sophia, Ruthie Host, Kaori SA and Mandy FR
Flow of Business, Cuts and Ticket Times: Slow dinner. Never quite filled up. Only people waiting were incomplete parties. I cut Sophia at 8:15pm, Lindsey at 8:30pm, Clair at 9:15pm, Alex cut at 9:30pm. Despite lack of business on the floor the kitchen really lagged on a few items. 39 minutes for ika-yaki. When that one went out there were only 5 tickets on the board. An escolar that took about 35 minutes. A couple of times I noticed Zack just kinda wandering around as if he had nothing to do. Weird.
Kate brought me two tickets to the same table that wanted the check split 50/50. It seems she has charged the same chard twice. She didn't notice until the table had left. I left the receipts on the desk under the computer monitor.
3 Staff members that stood out (why/how): Lindsey was everyone's rock today. I saw and felt her offering assistance and boosting morale and even watching out for Alex with John. Mandy was very helpful today. I saw her clearing tables in her down time, and her demeanor was nothing short of pleasant. Kaori is getting quicker as an SA. I like to have the SA's raise the blinds 1/3 up at A2, A3 and A4 and light the candles as they're resetting those tables during the blue hour (after the golden hour) and she followed the instructions to a T without any reminding.
Any VIP's in? Kindo-san, Old John (I think the girls are becoming increasingly weary of him. Apparently he was in for lunch today. Has been a little too familiar with Alex lately.) Coliman and his GF. Josh Row came in also.
Comps& Void Detail: 25% off escolar for long ticket time. FNF discount to Coliman. FNF to Josh Row.FNF to some of Lindsey's friends.
R&M needs?:I don't know if it's gonna take some sort of plumbing emergency to get the water pitcher faucet replaced, but it looks like it is coming to that soon.
86'd items/ need more?small clam shell containters.
Wednesday AM 9.10.14
Written By:Cameron Stangel
LY Lunch Sales:$1705
Projected Sales:$1643
TY Lunch Sales:$1905
+/- :Beat projections by $262. Up from LY lunch by $200 and 12%
Lunch Covers:109
Avg PPA:$17.48
Weather:hot
Any Special events going on?:None to my knowledge
Who worked?:Kate, Sophia, Sayo, Lynn, Junko (H), Mandy (FR), Johnathan (SA)
Flow of Business, Cuts and Ticket Times:
This morning started off steady but slow... We started to pick up around 12 and went on a 15 minute wait due to some incomplete parties. At 12:30pm I went 3 on, 1:10pm went 2 on until the end. Cuts were great today and no one was overwhelmed. At 1pm we really cleared out but then got a small pop to where we filled all the way back up again. Everyone was out and gone by 2:30pm. That last pop threw off teshoku a little bit, ticket times were fine there was just a lot at once. Everything was fine.
Had a woman at A-1 complain the rice is too soft but after performing a taste check with Vince it came down to a matter of her personal preference saying it was too soft, but really, it was fine.
3 Staff members that stood out (why/how):
*Lynn is always great, always on top of everything
*Mandy is really owning the FR roll and doing a great job talking to customers
*Johnathan is doing great, I wish he was available for more days, not just the 3!!!
Any VIP's in?
Joel came in to eat with his friend
Kayo came in for lunch
Comps& Void Detail:
F&F Joel
Owner comp Kayo
Void green tea
Gues DNL side salad
$4 Kome bucks
Kayos friend came and picked up $70 donation GF to Ramen Tatsuya
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$1705
Projected Sales:$1643
TY Lunch Sales:$1905
+/- :Beat projections by $262. Up from LY lunch by $200 and 12%
Lunch Covers:109
Avg PPA:$17.48
Weather:hot
Any Special events going on?:None to my knowledge
Who worked?:Kate, Sophia, Sayo, Lynn, Junko (H), Mandy (FR), Johnathan (SA)
Flow of Business, Cuts and Ticket Times:
This morning started off steady but slow... We started to pick up around 12 and went on a 15 minute wait due to some incomplete parties. At 12:30pm I went 3 on, 1:10pm went 2 on until the end. Cuts were great today and no one was overwhelmed. At 1pm we really cleared out but then got a small pop to where we filled all the way back up again. Everyone was out and gone by 2:30pm. That last pop threw off teshoku a little bit, ticket times were fine there was just a lot at once. Everything was fine.
Had a woman at A-1 complain the rice is too soft but after performing a taste check with Vince it came down to a matter of her personal preference saying it was too soft, but really, it was fine.
3 Staff members that stood out (why/how):
*Lynn is always great, always on top of everything
*Mandy is really owning the FR roll and doing a great job talking to customers
*Johnathan is doing great, I wish he was available for more days, not just the 3!!!
Any VIP's in?
Joel came in to eat with his friend
Kayo came in for lunch
Comps& Void Detail:
F&F Joel
Owner comp Kayo
Void green tea
Gues DNL side salad
$4 Kome bucks
Kayos friend came and picked up $70 donation GF to Ramen Tatsuya
R&M needs?:
86'd items/ need more?
Tuesday, September 9, 2014
Tuesday PM 9.9.14
Written By: Cameron Stangel
LY Dinner Sales:$3451
Projected Sales:$3970
TY Dinner Sales:$3524
+/- :Missed projections by $446. Up from LY dinner by $73 and 2%
Dinner Covers:142
Avg PPA:$24.82
Weather: pretty hot
Any Special events going on?: Nothing special.
Who worked?:Kate, Clair, Alex, Lindsey, Ixchel (H), Hiroe (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Ladies night is always fun! Everyone was on a double (besides Kate) but came in and gave 100%. We were 4 on so they all knew they were going to make some money!(which I think is what they all wanted since today was so slow, apparently). We stared out great for happy hour and it was only Kate and she did a great job. We quickly went on wait at around 8 pm but also a lot of our parties were just incomplete, and we didn't even have anyone complaining about our seating policy...it was great! I went 3 on at 8:15pm and 2 on at 9pm. I gave Alex everything at 9:40 and we had no later tables. Pretty steady..kinda slow night, but nothing out of control crazy
Kaori stopped in today to talk about her schedule. She is scheduled to work Thursday night and said she can't because she has class and just found out... I told her to put it on hotschedules along with an email out to people to see if it could get covered and she said she did..I told her when I make the schedule I go off of the availability they imputed on hotschedules, she said she made a mistake and cant work and no one has offered to cover it. At this point it was clear she was looking for me to solve this problem and I told her when the schedule is posted its now their responsibility to get it covered if they can not work, since my schedule is only on the availability they provided.. I told her if no one can work it and she can't either then we will give her a write up and it will be documented. She said she will try and get it covered, but heads up for whoever works Thursday....Wait, it me! cool :)
3 Staff members that stood out (why/how):
*Clair was complaining a little bit about sidework today. It was 4 on and she offered to do 1&2(basically nothing) and the other people did their respected sidework. I told her to also do the daily duty of washing the straw container, which is basically no more effort than 1&2, and she looked as if I told her to do all the side work total. She was really lagging and Lindsey ended up doing it. Clair needs to know we work as a team and this sidework is nothing compared to restaurants I have worked in the past and if someone asks you to wash the straw container there should be no disagreement.
*Ixchel expressed interest in being trained for FR, CT and SA shifts--not to be scheduled necessarily but to be eligible to pick up shifts if available. She was super interested to learning how to make drinks when it was slow
*Everyone on a double did great tonight...my contest was $10 Kome to whoever rings over $700, which is low, but I wanted people to win to show a thanks for really pushing through the day. 3 of the 4 beat it and won. By the end of the day I could tell they were tired but they appreciated us realizing their hard work.
Any VIP's in?
Comps& Void Detail:
We stared to die down a lot between 9 and 10. Maybe it was becasue they had a stage in the back, I don't know, but I had to comp both an Escolar and Ten Zaru for long ticket times...Escolar was 45min and Ten Zaru was 33min. When I went back to the kitchen Daniel said he forgot to drop the escolar.
F&F to my friend who just flew in from Oakland, said the grilled salmon was the best salmon dish he has had in a very very long time
Anthony Lehmen (spelling) old employee came in with his GF, who's going to give brth in 11 days! wow! Alex bought them some pieces which I F&F for her portion.
Kome bucks $10 Kate
Kome $10 Clair
Kome $10 recovery
R&M needs?:
faucet in server station is still super broken...do we know what is going to happen with this? I asked Rodrigo to come in but then I had my days off and haven't heard anything
86'd items/ need more?
LY Dinner Sales:$3451
Projected Sales:$3970
TY Dinner Sales:$3524
+/- :Missed projections by $446. Up from LY dinner by $73 and 2%
Dinner Covers:142
Avg PPA:$24.82
Weather: pretty hot
Any Special events going on?: Nothing special.
Who worked?:Kate, Clair, Alex, Lindsey, Ixchel (H), Hiroe (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Ladies night is always fun! Everyone was on a double (besides Kate) but came in and gave 100%. We were 4 on so they all knew they were going to make some money!(which I think is what they all wanted since today was so slow, apparently). We stared out great for happy hour and it was only Kate and she did a great job. We quickly went on wait at around 8 pm but also a lot of our parties were just incomplete, and we didn't even have anyone complaining about our seating policy...it was great! I went 3 on at 8:15pm and 2 on at 9pm. I gave Alex everything at 9:40 and we had no later tables. Pretty steady..kinda slow night, but nothing out of control crazy
Kaori stopped in today to talk about her schedule. She is scheduled to work Thursday night and said she can't because she has class and just found out... I told her to put it on hotschedules along with an email out to people to see if it could get covered and she said she did..I told her when I make the schedule I go off of the availability they imputed on hotschedules, she said she made a mistake and cant work and no one has offered to cover it. At this point it was clear she was looking for me to solve this problem and I told her when the schedule is posted its now their responsibility to get it covered if they can not work, since my schedule is only on the availability they provided.. I told her if no one can work it and she can't either then we will give her a write up and it will be documented. She said she will try and get it covered, but heads up for whoever works Thursday....Wait, it me! cool :)
3 Staff members that stood out (why/how):
*Clair was complaining a little bit about sidework today. It was 4 on and she offered to do 1&2(basically nothing) and the other people did their respected sidework. I told her to also do the daily duty of washing the straw container, which is basically no more effort than 1&2, and she looked as if I told her to do all the side work total. She was really lagging and Lindsey ended up doing it. Clair needs to know we work as a team and this sidework is nothing compared to restaurants I have worked in the past and if someone asks you to wash the straw container there should be no disagreement.
*Ixchel expressed interest in being trained for FR, CT and SA shifts--not to be scheduled necessarily but to be eligible to pick up shifts if available. She was super interested to learning how to make drinks when it was slow
*Everyone on a double did great tonight...my contest was $10 Kome to whoever rings over $700, which is low, but I wanted people to win to show a thanks for really pushing through the day. 3 of the 4 beat it and won. By the end of the day I could tell they were tired but they appreciated us realizing their hard work.
Any VIP's in?
Comps& Void Detail:
We stared to die down a lot between 9 and 10. Maybe it was becasue they had a stage in the back, I don't know, but I had to comp both an Escolar and Ten Zaru for long ticket times...Escolar was 45min and Ten Zaru was 33min. When I went back to the kitchen Daniel said he forgot to drop the escolar.
F&F to my friend who just flew in from Oakland, said the grilled salmon was the best salmon dish he has had in a very very long time
Anthony Lehmen (spelling) old employee came in with his GF, who's going to give brth in 11 days! wow! Alex bought them some pieces which I F&F for her portion.
Kome bucks $10 Kate
Kome $10 Clair
Kome $10 recovery
R&M needs?:
faucet in server station is still super broken...do we know what is going to happen with this? I asked Rodrigo to come in but then I had my days off and haven't heard anything
86'd items/ need more?
Tuesday AM 9.9.14
Written By: Elizabeth
LY Lunch Sales: $1252
Projected Sales: $1314
TY Lunch Sales: $1377
+/- : beat LY by 10% and over Proj by $63!
Lunch Covers: 79
Avg PPA: $17.43
Weather: Warmer, mid 90's by 2pm
Any Special events going on?: Normal Tuesday I believe.
Who worked?: Johnny, Lindsey, Alex, Clair CL. Junko H, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Started slow, but eventually filled up everywhere except for sushi bar. We went on a wait around 12:40 and we off the wait by 1pm. Had a few hiccups: Server Error from Johnny with a misring of Summertime roll instead of Spooky. Luckily we were able to resell it. so no harm there. Then there was the soy sauce incident. I have already emailed Kayo about this incident. but basically S9 picked up the soy sauce container from its lid and it spilled all over him and his lunch, leaving him soaked in soy sauce. He immediately got up and left before I could intercept him. Waiting for the Yelp about it...
Other than that, it was a smooth lunch. Got off the wait and cut down to Clair and Johnny by 1:10. By 1:30 it was dying pretty hard, so I cut down to just Clair at 1:40. I don't think she got one more table after that. I had all checkouts in to me by 2:05. Yikes. Slow.
3 Staff members that stood out (why/how):
Johnny got a big rush in his section around the wait time, got two 4-tops and a 5, but delegated his tasks accordingly.
It's nice to have Junko back. She is solid at the stand
Clair was better today, considering her recent flubs and the notes I've been reading about her. She seemed happy and on her game.
Any VIP's in?
Tara and the other guy (they LOVE A1- I am drawing a blank on his name), another guy that usually dines alone, but had a companion today.
Comps& Void Detail:
Recovery to the sushi lunch for Clair's Soy Soaked S9, Voided Summertime, Johnny re-rang under correct table,
R&M needs?:
Yesterday I ordered a new water spigot for the service station. It should arrive sometime this week. Vince and I talked about having ABC coming out sometime this week to un-ghetto-fy the new sink in the back, so I asked him to also have them install this new piece. It doesn't have a handle instead it's a push nozzle. Hopefully will work well. It was $80, compared to the one I found at Acemart for $250.
86'd items/ need more?
Waiting on Red Maple and Summer Snow due to our forgetful new Favorite Brands rep (I will discuss this with some Fav Brands people when I see them on Thursday at the tasting)
LY Lunch Sales: $1252
Projected Sales: $1314
TY Lunch Sales: $1377
+/- : beat LY by 10% and over Proj by $63!
Lunch Covers: 79
Avg PPA: $17.43
Weather: Warmer, mid 90's by 2pm
Any Special events going on?: Normal Tuesday I believe.
Who worked?: Johnny, Lindsey, Alex, Clair CL. Junko H, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Started slow, but eventually filled up everywhere except for sushi bar. We went on a wait around 12:40 and we off the wait by 1pm. Had a few hiccups: Server Error from Johnny with a misring of Summertime roll instead of Spooky. Luckily we were able to resell it. so no harm there. Then there was the soy sauce incident. I have already emailed Kayo about this incident. but basically S9 picked up the soy sauce container from its lid and it spilled all over him and his lunch, leaving him soaked in soy sauce. He immediately got up and left before I could intercept him. Waiting for the Yelp about it...
Other than that, it was a smooth lunch. Got off the wait and cut down to Clair and Johnny by 1:10. By 1:30 it was dying pretty hard, so I cut down to just Clair at 1:40. I don't think she got one more table after that. I had all checkouts in to me by 2:05. Yikes. Slow.
3 Staff members that stood out (why/how):
Johnny got a big rush in his section around the wait time, got two 4-tops and a 5, but delegated his tasks accordingly.
It's nice to have Junko back. She is solid at the stand
Clair was better today, considering her recent flubs and the notes I've been reading about her. She seemed happy and on her game.
Any VIP's in?
Tara and the other guy (they LOVE A1- I am drawing a blank on his name), another guy that usually dines alone, but had a companion today.
Comps& Void Detail:
Recovery to the sushi lunch for Clair's Soy Soaked S9, Voided Summertime, Johnny re-rang under correct table,
R&M needs?:
Yesterday I ordered a new water spigot for the service station. It should arrive sometime this week. Vince and I talked about having ABC coming out sometime this week to un-ghetto-fy the new sink in the back, so I asked him to also have them install this new piece. It doesn't have a handle instead it's a push nozzle. Hopefully will work well. It was $80, compared to the one I found at Acemart for $250.
86'd items/ need more?
Waiting on Red Maple and Summer Snow due to our forgetful new Favorite Brands rep (I will discuss this with some Fav Brands people when I see them on Thursday at the tasting)
Monday, September 8, 2014
Monday 9/8/14 re-cap
Written By: Dusten
LY Lunch Sales: 1901
Projected Sales: 2112
TY Lunch Sales: 1395
+/- : down 27% from LY and -$717 from projected
Lunch Covers: ?
Avg PPA:
LY Dinner Sales: 3345
Projected Sales: 3781
TY Dinner Sales: 3281
+/- : down 2% from LY and -$500 from projected
Dinner Covers: 125
Avg PPA: 26.25
Weather:High 80's to low 90's. Sunny.
Any Special events going on?:
Who worked?:
LUNCH: Joel, Sayo, Sophia, Kate CL, Junko H, Hiroe FR, Jason SA
DINNER: Joel, Sayo, Clair, Miho, Kate CL, Ruthie Host, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times: Slow all day. All day. Slow.
Lunch: Cut Joel at 1pm, Sayo at 1:15 or so. No issues with ticket times.
Dinner: Cut Joel and Sayo at 8:45, Clair at 9pm. Clair rang in the wrong item for the guy that owns the Thai food trailer that is a notoriously bad tipper. He didn't seem to mind and kept the yakitori he was sent. Rang in the yakiniku he wanted. Discounted the yakitori 50% just to smooth it over. He left Clair $2 on a $30+ ticket. Some people...
3 Staff members that stood out (why/how): With the exception of CLair dropping a nearly full bottle of house white, Sayo nearly spilling a momo bellini on the nice lady at S1 and Miho getting held up by traffic, everyone was pretty on point. Joel was his cool and confident self, but I also feel he backed it up today. Kate does get easily irritated when she gets even a little busy but I'm sure I can't talk. She's at least easy to help.
I'm a little bummed that Miho came in late without any heads up... but only on principle. I used her as an example and basically referred to her as my own role model for the ideal server at Kome. Of course as soon as I start singing praises of anyone publically, I'm calling them on the phone because they're late. I still think she's the best server we have and would like to see any new servers train with her if possible.
Any VIP's in? Karen came in for dinner. Kayo and her friends also. We have quite a few lunch regulars. I'd like to see servers cross promoting dinner and lunch service more. Couldn't hurt right? Rachel and Carlos came in as well.
Comps& Void Detail:3 glasses of house white recovery comp to cover the bottle Clair dropped. It wasn;t completely full. 2 Deep Ellum DBL Stouts- Miho didn't know they were 86'd (despite being on the board.) 1/2 off yakitori as mentioned above. Owner comp for dessert to A3... friends of Take and Kayo? CLair said one of them was her professor a while back. And Owner comp for Kayo's dinner.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: 1901
Projected Sales: 2112
TY Lunch Sales: 1395
+/- : down 27% from LY and -$717 from projected
Lunch Covers: ?
Avg PPA:
LY Dinner Sales: 3345
Projected Sales: 3781
TY Dinner Sales: 3281
+/- : down 2% from LY and -$500 from projected
Dinner Covers: 125
Avg PPA: 26.25
Weather:High 80's to low 90's. Sunny.
Any Special events going on?:
Who worked?:
LUNCH: Joel, Sayo, Sophia, Kate CL, Junko H, Hiroe FR, Jason SA
DINNER: Joel, Sayo, Clair, Miho, Kate CL, Ruthie Host, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times: Slow all day. All day. Slow.
Lunch: Cut Joel at 1pm, Sayo at 1:15 or so. No issues with ticket times.
Dinner: Cut Joel and Sayo at 8:45, Clair at 9pm. Clair rang in the wrong item for the guy that owns the Thai food trailer that is a notoriously bad tipper. He didn't seem to mind and kept the yakitori he was sent. Rang in the yakiniku he wanted. Discounted the yakitori 50% just to smooth it over. He left Clair $2 on a $30+ ticket. Some people...
3 Staff members that stood out (why/how): With the exception of CLair dropping a nearly full bottle of house white, Sayo nearly spilling a momo bellini on the nice lady at S1 and Miho getting held up by traffic, everyone was pretty on point. Joel was his cool and confident self, but I also feel he backed it up today. Kate does get easily irritated when she gets even a little busy but I'm sure I can't talk. She's at least easy to help.
I'm a little bummed that Miho came in late without any heads up... but only on principle. I used her as an example and basically referred to her as my own role model for the ideal server at Kome. Of course as soon as I start singing praises of anyone publically, I'm calling them on the phone because they're late. I still think she's the best server we have and would like to see any new servers train with her if possible.
Any VIP's in? Karen came in for dinner. Kayo and her friends also. We have quite a few lunch regulars. I'd like to see servers cross promoting dinner and lunch service more. Couldn't hurt right? Rachel and Carlos came in as well.
Comps& Void Detail:3 glasses of house white recovery comp to cover the bottle Clair dropped. It wasn;t completely full. 2 Deep Ellum DBL Stouts- Miho didn't know they were 86'd (despite being on the board.) 1/2 off yakitori as mentioned above. Owner comp for dessert to A3... friends of Take and Kayo? CLair said one of them was her professor a while back. And Owner comp for Kayo's dinner.
R&M needs?:
86'd items/ need more?
Sunday, September 7, 2014
Sunday 9/7/14 PM recap
Written By: Dusten
LY Dinner Sales: CLOSED LY
Projected Sales: 4160
TY Dinner Sales: 4932
+/- : 772 over projected
Dinner Covers: 167
Avg PPA: 29.53
Weather: Amazing. High 80's with a slight breeze.
Any Special events going on?: NFL something-or-other
Who worked?: Joel, Krystin, Kate, Alex, Clair CL, Ruthie Host, Jason SA and Amanda FR
Flow of Business, Cuts and Ticket Times: Pretty mild day. We started with a few tables right off. Filled up around 7pm and went on wait for about an hour and 45 minutes. We had a reservation call in for 9pm. We tried to get them to come in at 8pm. We compromised at settles for 8:30. They called at 8:45 and said they'd be in at 9pm. Kinda funny actually. Anyways, they spent about $360 and no problems getting the "all in" at 10pm. I cut Kate and Joel just as soon as the party came in. I cut Krystin at 9:30pm and Alex at 9:40pm. Nothing really out of whack with the ticket times.
There were a couple of flubs that could have been handled a bit better but nothing to the extreme. A Okinawa donut went out to Joel's table that wasn't right. Daniel used the wrong batter or something? It should've been pulled from the table faster and replaced. By the time we got it from them, they didn't want a new one so I comp'd it and gave them $10 kome bucks. There was another incident with a small omakase sashimi that one of Clair's tables ordered. Toshi mistakenly sent them a smoking sashimi. I asked him to send them 9 sashimi pieces (3 diff fish) to make up the difference on the omakase sashimi. Clair explained the situation to the table, but didn't quite word it the right way. I wanted her to apologize for the delay on the remaining pieces and that the Chef sent them a smoking sashimi as a bonus. They ended up thinking they were owed more pieces and the smoking sashimi was free. Haha. Silly college kids.
3 Staff members that stood out (why/how): Amanda was on point mostly and receptive to pointers on efficiency and how to help out the front. Clair did a good job as the closer tonight. Dangerfield went to the wrong jobsite and got a ride here with Naoto. Don't know if he should be in trouble or not?
Any VIP's in? John, The Guy That Sits at the Sushi Bar and Orders Kitchen Food, Star Long and Fam. Some regulars.
Comps& Void Detail: $10 K-bucks to the dessert Table and a Comp'd OK Donut, $10 K-bucks a guest brought in., Fat Samurai misring, 3x buzztable edamames,
R&M needs?:
86'd items/ need more?
LY Dinner Sales: CLOSED LY
Projected Sales: 4160
TY Dinner Sales: 4932
+/- : 772 over projected
Dinner Covers: 167
Avg PPA: 29.53
Weather: Amazing. High 80's with a slight breeze.
Any Special events going on?: NFL something-or-other
Who worked?: Joel, Krystin, Kate, Alex, Clair CL, Ruthie Host, Jason SA and Amanda FR
Flow of Business, Cuts and Ticket Times: Pretty mild day. We started with a few tables right off. Filled up around 7pm and went on wait for about an hour and 45 minutes. We had a reservation call in for 9pm. We tried to get them to come in at 8pm. We compromised at settles for 8:30. They called at 8:45 and said they'd be in at 9pm. Kinda funny actually. Anyways, they spent about $360 and no problems getting the "all in" at 10pm. I cut Kate and Joel just as soon as the party came in. I cut Krystin at 9:30pm and Alex at 9:40pm. Nothing really out of whack with the ticket times.
There were a couple of flubs that could have been handled a bit better but nothing to the extreme. A Okinawa donut went out to Joel's table that wasn't right. Daniel used the wrong batter or something? It should've been pulled from the table faster and replaced. By the time we got it from them, they didn't want a new one so I comp'd it and gave them $10 kome bucks. There was another incident with a small omakase sashimi that one of Clair's tables ordered. Toshi mistakenly sent them a smoking sashimi. I asked him to send them 9 sashimi pieces (3 diff fish) to make up the difference on the omakase sashimi. Clair explained the situation to the table, but didn't quite word it the right way. I wanted her to apologize for the delay on the remaining pieces and that the Chef sent them a smoking sashimi as a bonus. They ended up thinking they were owed more pieces and the smoking sashimi was free. Haha. Silly college kids.
3 Staff members that stood out (why/how): Amanda was on point mostly and receptive to pointers on efficiency and how to help out the front. Clair did a good job as the closer tonight. Dangerfield went to the wrong jobsite and got a ride here with Naoto. Don't know if he should be in trouble or not?
Any VIP's in? John, The Guy That Sits at the Sushi Bar and Orders Kitchen Food, Star Long and Fam. Some regulars.
Comps& Void Detail: $10 K-bucks to the dessert Table and a Comp'd OK Donut, $10 K-bucks a guest brought in., Fat Samurai misring, 3x buzztable edamames,
R&M needs?:
86'd items/ need more?
Sunday AM 9.7.14
Written By: Elizabeth
LY Lunch Sales: This day last year we were closed. I believe we went kayaking and ate at Thai Fresh. Those were the days... :)
Projected Sales: $2140
TY Lunch Sales: $2074
+/- : short $66 projections. Up 100% over LY :)
Lunch Covers:128
Avg PPA: $16.20
Weather: Warm, humid.
Any Special events going on?: Football! Go Eagles. The dumb Cowboys play at 3:45. FYI Next Sunday the cowboys game is at noon, so we might see an affect on our business, though Sundays are generally very "family' oriented, so I can't imagine it will put a damper on it too much Wish I had notes from last year about this.
Who worked?: Krystin, Joel, Alex, Kate CL (All doubles!) No host, Ruthie emailed me at 4am to tell me she was stuck in Houston and unable to make it to work because her car is broken. Jason SA, Mandy FR
Flow of Business, Cuts and Ticket Times:
It started out slow. Real slow. By 1:30 we still hadn't had any kind of pop, the restaurant wasn't even close to full and was emptying faster. So I cut down to Kate and Joel. Then, around 2:10 we got a pop and by 2:25 we were on a wait. Very unusual for a Sunday. Also unusual, the number of large parties we had. Let's see, an 8, a 7, a 10, a 7, a 6 and another 8. Yeah. Two of the parties were earlier, but then the 10, 7, 6, and 8 all came in after 2pm. It was very intense. And normally wouldn't have been too big of a deal had we had a host, but since I was doing double duty and hosting and managing, it was very stressful. Lots of kids and then the token screaming child. Alex and Krysten stayed on for a while just helping Joel and Kate, they were in fact very helpful. Krysten was helping me seat tables when I had to put my manager pants on, and Alex was helping with drinks and things. Without them the shift would have gone to the dark side.
Towards the end I had table A1 sit, a girl I've seen here before. She asked Joel for the sushi lunch but instead of the pieces of nigiri that came with it, could she have all salmon. He abruptly said no, but then she said she had done it before, so he said he would ask. She was upset with his initial response when I talked with her, she didn't like that he said "No" right away. In his mind it made sense, he knew what Toshi would say, but he needs to deliver the bad news in a better way (which is the conversation I had with him). I went over to the table and talked with her, I apologized for Joel, and she seemed really upset with having him as her server, so I put Kate on the table. In the end, she got the sushi lunch with the normal fish on it. I didn't see why we couldn't use salmon, since it's the same price as everything else on the nigiri pieces, but Toshi said no, and No means No :)
Otherwise that was the only hiccup all day. Not as bad as I thought it was going to be.
3 Staff members that stood out (why/how):
Krystin and Alex, like I said, stayed a while afterwards and helped out immensely.
Kate was also very helpful in her downtime in the beginning of the shift.
Any VIP's in? Harmon, his wife and baby were in with 8 members of their church group.
Comps& Void Detail:
Kome Bucks to Krystin and Alex for being super teamwork players
regular makani
R&M needs?:
The nozzle to the hose is missing. Anyone know where it is???
I created a username and password for Pandora for the store. It is currently logged in, so please add stations accordingly.
Username: info@kome-austin.com
Password: 4917a1rp0rt (those are a one and a zero in the airport word)
86'd items/ need more?
LY Lunch Sales: This day last year we were closed. I believe we went kayaking and ate at Thai Fresh. Those were the days... :)
Projected Sales: $2140
TY Lunch Sales: $2074
+/- : short $66 projections. Up 100% over LY :)
Lunch Covers:128
Avg PPA: $16.20
Weather: Warm, humid.
Any Special events going on?: Football! Go Eagles. The dumb Cowboys play at 3:45. FYI Next Sunday the cowboys game is at noon, so we might see an affect on our business, though Sundays are generally very "family' oriented, so I can't imagine it will put a damper on it too much Wish I had notes from last year about this.
Who worked?: Krystin, Joel, Alex, Kate CL (All doubles!) No host, Ruthie emailed me at 4am to tell me she was stuck in Houston and unable to make it to work because her car is broken. Jason SA, Mandy FR
Flow of Business, Cuts and Ticket Times:
It started out slow. Real slow. By 1:30 we still hadn't had any kind of pop, the restaurant wasn't even close to full and was emptying faster. So I cut down to Kate and Joel. Then, around 2:10 we got a pop and by 2:25 we were on a wait. Very unusual for a Sunday. Also unusual, the number of large parties we had. Let's see, an 8, a 7, a 10, a 7, a 6 and another 8. Yeah. Two of the parties were earlier, but then the 10, 7, 6, and 8 all came in after 2pm. It was very intense. And normally wouldn't have been too big of a deal had we had a host, but since I was doing double duty and hosting and managing, it was very stressful. Lots of kids and then the token screaming child. Alex and Krysten stayed on for a while just helping Joel and Kate, they were in fact very helpful. Krysten was helping me seat tables when I had to put my manager pants on, and Alex was helping with drinks and things. Without them the shift would have gone to the dark side.
Towards the end I had table A1 sit, a girl I've seen here before. She asked Joel for the sushi lunch but instead of the pieces of nigiri that came with it, could she have all salmon. He abruptly said no, but then she said she had done it before, so he said he would ask. She was upset with his initial response when I talked with her, she didn't like that he said "No" right away. In his mind it made sense, he knew what Toshi would say, but he needs to deliver the bad news in a better way (which is the conversation I had with him). I went over to the table and talked with her, I apologized for Joel, and she seemed really upset with having him as her server, so I put Kate on the table. In the end, she got the sushi lunch with the normal fish on it. I didn't see why we couldn't use salmon, since it's the same price as everything else on the nigiri pieces, but Toshi said no, and No means No :)
Otherwise that was the only hiccup all day. Not as bad as I thought it was going to be.
3 Staff members that stood out (why/how):
Krystin and Alex, like I said, stayed a while afterwards and helped out immensely.
Kate was also very helpful in her downtime in the beginning of the shift.
Any VIP's in? Harmon, his wife and baby were in with 8 members of their church group.
Comps& Void Detail:
Kome Bucks to Krystin and Alex for being super teamwork players
regular makani
R&M needs?:
The nozzle to the hose is missing. Anyone know where it is???
I created a username and password for Pandora for the store. It is currently logged in, so please add stations accordingly.
Username: info@kome-austin.com
Password: 4917a1rp0rt (those are a one and a zero in the airport word)
86'd items/ need more?
Saturday PM 9.6.14
Written By:Elizabeth
LY Dinner Sales: $5526
Projected Sales:$6816
TY Dinner Sales:$6647
+/- : short projected by $169, but BEAT LY by 20%, and beat LY for the day by 8%
Dinner Covers:260
Avg PPA: $25.57
Weather:hot...
Any Special events going on?: UT v. BYU
Who worked?:Lindsey, Naoto, Sophia, Joel, Dusten CL. Mandy/Ixchel Hosted, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
To start, Mandy broke a candle holder and I broke the oil incense thing in the ladies bathroom...all over myself. The fan in the ladies room was making the worst sound ever as well. Then a child first thing knocked a soy sauce container on the floor and soy sauce went everywhere. That's how the night started...
Now onto the rest of the evening: We were on a wait by 6:15 and stayed busy until about 9pm when the wait dwindled down. Still, though, we were on a wait until about 9:45. I did cut Mandy early around 9 though, since it was a slow enough wait that Ixchel could handle it on her own. I cut Naoto around 9:00, and then cut Lindsey around 9:30 and went down to just Sophia and Dusten at 10pm. I was waiting until 10 to see if we got anything from the UT game letting out but tables were few and far in between. Cut down to just Dusten at 10:40. One more table came in after that. The 10pm hour was a small trickle of tables. The rest of the night was slow and steady. We did have a big push around 8pm at which point the wait got up to 45 minutes, but it fizzled shortly after that and we were on a consistent 20 minute wait.
Put a request in for ice but they didn't show until after 9pm so I had to send Jason to the store, so there was a $12 payout from the safe.
3 Staff members that stood out (why/how):
Lindsey was a tremendous help tonight- watering tables, and making ginger/wasabi trays when we ran out at 9pm. Super helpful superstar tonight!
EVERYONE was selling the shit out of the specials, so much so we 86'd both of them!! Great job to everyone for that!
Ixchel did a great job on her first solo weekend. Both her and Mandy worked well together. It's great to see such a strong host team! Looking forward to getting Diana on board this week/end
Any VIP's in?The Drako family, Phil & Phyllis and friends
Comps& Void Detail:
Voided a Taratula for naoto, they decided to go early
Voided a seaweed salad for naoto, misring
Owner comp for Kayo
Promo comp buzztable
Promo comp for Joel's B8 for Bday buzztable.
R&M needs?:
The front door keeps slamming closed, no matter how many times we tighten it. I have Rodrigo checking it out tomorrow, as well as taking down the frame boards up front.
The Safe has new batteries! Shouldn't have a problem with it now.
And like I said, the fan in the ladies bathroom. It never did make the horrible noise after we opened and after Vince bought the WD40, but now we have it so if anything is squeaking, so ahead and throw some Dub-D on it.
86'd items/ need more?
Next Restaurant Depot trip or Sysco order we need cocktail straws please.
LY Dinner Sales: $5526
Projected Sales:$6816
TY Dinner Sales:$6647
+/- : short projected by $169, but BEAT LY by 20%, and beat LY for the day by 8%
Dinner Covers:260
Avg PPA: $25.57
Weather:hot...
Any Special events going on?: UT v. BYU
Who worked?:Lindsey, Naoto, Sophia, Joel, Dusten CL. Mandy/Ixchel Hosted, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
To start, Mandy broke a candle holder and I broke the oil incense thing in the ladies bathroom...all over myself. The fan in the ladies room was making the worst sound ever as well. Then a child first thing knocked a soy sauce container on the floor and soy sauce went everywhere. That's how the night started...
Now onto the rest of the evening: We were on a wait by 6:15 and stayed busy until about 9pm when the wait dwindled down. Still, though, we were on a wait until about 9:45. I did cut Mandy early around 9 though, since it was a slow enough wait that Ixchel could handle it on her own. I cut Naoto around 9:00, and then cut Lindsey around 9:30 and went down to just Sophia and Dusten at 10pm. I was waiting until 10 to see if we got anything from the UT game letting out but tables were few and far in between. Cut down to just Dusten at 10:40. One more table came in after that. The 10pm hour was a small trickle of tables. The rest of the night was slow and steady. We did have a big push around 8pm at which point the wait got up to 45 minutes, but it fizzled shortly after that and we were on a consistent 20 minute wait.
Put a request in for ice but they didn't show until after 9pm so I had to send Jason to the store, so there was a $12 payout from the safe.
3 Staff members that stood out (why/how):
Lindsey was a tremendous help tonight- watering tables, and making ginger/wasabi trays when we ran out at 9pm. Super helpful superstar tonight!
EVERYONE was selling the shit out of the specials, so much so we 86'd both of them!! Great job to everyone for that!
Ixchel did a great job on her first solo weekend. Both her and Mandy worked well together. It's great to see such a strong host team! Looking forward to getting Diana on board this week/end
Any VIP's in?The Drako family, Phil & Phyllis and friends
Comps& Void Detail:
Voided a Taratula for naoto, they decided to go early
Voided a seaweed salad for naoto, misring
Owner comp for Kayo
Promo comp buzztable
Promo comp for Joel's B8 for Bday buzztable.
R&M needs?:
The front door keeps slamming closed, no matter how many times we tighten it. I have Rodrigo checking it out tomorrow, as well as taking down the frame boards up front.
The Safe has new batteries! Shouldn't have a problem with it now.
And like I said, the fan in the ladies bathroom. It never did make the horrible noise after we opened and after Vince bought the WD40, but now we have it so if anything is squeaking, so ahead and throw some Dub-D on it.
86'd items/ need more?
Next Restaurant Depot trip or Sysco order we need cocktail straws please.
Saturday, September 6, 2014
Saturday AM 9.6.14
Written By:Cameron Stangel
LY Lunch Sales:$2406
Projected Sales:$2474
TY Lunch Sales:$1907
+/- :Missed projections by $567. Down from LY lunch by $499 and 21% :(
Lunch Covers:118
Avg PPA:$16.16
Weather: Hot
Any Special events going on?: It's Saturday, again
Who worked?:Sayo, Clair, Alex, Johnny, Krystin (H), Jason (SA), Mandy (FR)
Flow of Business, Cuts and Ticket Times:
Well, our first customer walked in at 11:30am, so off to a pretty slow start. Next guests came at 12, and by 1pm we were about 3/4 full. After that we started to fillup and did end up going on wait for about 20 minutes. At 1:30 everyone had new, full sections so I went 3 on. At 2:30pm I went 2 on and 2:45 went 1 on. We didn't get any late pops, except a lady walked in at 2:58 said she was meeting someone else who was 10 minutes away (this was also already when kitchen did last call, since we had no new tables in 20 minutes) I explained to her we close at 3 then reopen for dinner at 5 and we would love for her to come back then..she understood.
I had one family, a regular family, come in today towards the end of our shift. This family is great but their kid misbehaves very badly and for an hour he just screamed at the top of his lungs. They kept taking him outside to reprimand him but as soon as they brought him back inside it would start all over again. Finally, I had to go to them and say there has been complaints about the noise level in the restaurant and we need to be considerate of everyone else in the dining area (if there was a rowdy super loud drunk table yelling it would be the same thing). They were very apologetic but the problem still continued so they took him outside for the rest of the meal.....The grandmother said they were trying to figure out the wifi so he can play ipad games but I told her we do not have wifi and how our customers come to our restaurant to eat and not play games. She understood, but it was still bothersome to all our other patrons..
Ticket times were good, not complaints.
3 Staff members that stood out (why/how):
*Clair seemed more well rested today but still does not excuse her behavior yesterday for her own actions. I mean if you want to go out and party all night, fine, but don't come expecting everyone else to trade cuts with you because you don't fell good...so at least she didn't do that again...
*Sayo is proving again to be a strong server, maybe even stronger (in some ways) than some of our senior servers
*Mandy made sure when she was food running to let the customer know the other item is on the way (from sushi bar, or not having enough room to carry) so great job!
Any VIP's in?
Comps& Void Detail:
F&F to Jerseys in laws
void one surf&turf guest changed mind, meant to be a Spooky roll...This family ordered with Alex by wanted to name the numbers of the roll on the menu not by the name. Alex repeated everything and showed them on the menu and they agreed, when roll cale out surf&turf is #12 and spooky is #13 they read it wrong, and didn't want it but we were able to use the roll for employee meal, Andrew from sushi bar wanted it
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$2406
Projected Sales:$2474
TY Lunch Sales:$1907
+/- :Missed projections by $567. Down from LY lunch by $499 and 21% :(
Lunch Covers:118
Avg PPA:$16.16
Weather: Hot
Any Special events going on?: It's Saturday, again
Who worked?:Sayo, Clair, Alex, Johnny, Krystin (H), Jason (SA), Mandy (FR)
Flow of Business, Cuts and Ticket Times:
Well, our first customer walked in at 11:30am, so off to a pretty slow start. Next guests came at 12, and by 1pm we were about 3/4 full. After that we started to fillup and did end up going on wait for about 20 minutes. At 1:30 everyone had new, full sections so I went 3 on. At 2:30pm I went 2 on and 2:45 went 1 on. We didn't get any late pops, except a lady walked in at 2:58 said she was meeting someone else who was 10 minutes away (this was also already when kitchen did last call, since we had no new tables in 20 minutes) I explained to her we close at 3 then reopen for dinner at 5 and we would love for her to come back then..she understood.
I had one family, a regular family, come in today towards the end of our shift. This family is great but their kid misbehaves very badly and for an hour he just screamed at the top of his lungs. They kept taking him outside to reprimand him but as soon as they brought him back inside it would start all over again. Finally, I had to go to them and say there has been complaints about the noise level in the restaurant and we need to be considerate of everyone else in the dining area (if there was a rowdy super loud drunk table yelling it would be the same thing). They were very apologetic but the problem still continued so they took him outside for the rest of the meal.....The grandmother said they were trying to figure out the wifi so he can play ipad games but I told her we do not have wifi and how our customers come to our restaurant to eat and not play games. She understood, but it was still bothersome to all our other patrons..
Ticket times were good, not complaints.
3 Staff members that stood out (why/how):
*Clair seemed more well rested today but still does not excuse her behavior yesterday for her own actions. I mean if you want to go out and party all night, fine, but don't come expecting everyone else to trade cuts with you because you don't fell good...so at least she didn't do that again...
*Sayo is proving again to be a strong server, maybe even stronger (in some ways) than some of our senior servers
*Mandy made sure when she was food running to let the customer know the other item is on the way (from sushi bar, or not having enough room to carry) so great job!
Any VIP's in?
Comps& Void Detail:
F&F to Jerseys in laws
void one surf&turf guest changed mind, meant to be a Spooky roll...This family ordered with Alex by wanted to name the numbers of the roll on the menu not by the name. Alex repeated everything and showed them on the menu and they agreed, when roll cale out surf&turf is #12 and spooky is #13 they read it wrong, and didn't want it but we were able to use the roll for employee meal, Andrew from sushi bar wanted it
R&M needs?:
86'd items/ need more?
Friday PM 9.5.14PM
Written By: Cameron Stangel
LY Dinner Sales:$6249
Projected Sales:$6509
TY Dinner Sales:$6108
+/- :Missed projections by $401. Down LY from $141 and 2% dinner sales
Dinner Covers:220
Avg PPA:
Weather: Hot and it rained
Any Special events going on?: Friday
Who worked?: Joel, Johnny, Sophia, Clair, Dusten, Mandy (H), Jason (SA), Kaori (FR)
Flow of Business, Cuts and Ticket Times:
*Clair came into work feeling really ill. I asked if she had tried to get her shift covered and she said she put it on hotschedules but no one picked it up. The sections were already distributed out and no one wanted to switch. I understand she didn't feel good but its also no one elses responsibility to get her out at an earlier hour..
*Today we ran the new cheese cake dessert special! I made the "cheese cake" button on the POS to print in the back and I changed the price to $6 since we no longer have regular cheese cake, this button can just transfer over to the cheese cake balls.
*Take's oysters were a hit! It definitely intrigued some of our more adventurous customers. Dusten and Clair sold the most, winning them some oysters for themselves.
Tonight started out with lots of families early on and by 6:45/7pm it switched over to our usual Friday night crowds. We went on wait from 7 until 9:45pm, and tonight was...DATE NIGHT!! 2 top after 2 top after 2 top. The entire time we were on wait we only had a handful of larger tables dining with us tonight, but other than that it was all the cute couples wanting to wine and dine at Kome.
At 9:30 I went 3 on and from there it really slowed down. At 10 I split the restaurant to A's and B's with Dusten and Sophia. At 10:15 I gave everything else to Dusten. Sophia had just got sat some tables to she would be there to help if need be. At 10:20 we got our last table until a 4 top walked in at 10:50, but then that was our night. Ticket times from both the sushi bar and BOH were on point. Even though we were on wait for a long time, it was only 2 tops tonight so I feel like that helped the flow of tickets to both kitchens.
3 Staff members that stood out (why/how):
*Clair, as stated from above, was a real downer to be around tonight. She looked miserable and just wanted to go home early the entire night...its her fault she went out the night before, not anyone else.
*Johnny is always really positive and very helpful
*Lindsey knows when to be cut when CT then she will stay and help anyone if need be then be on her way. She doesn't need a lot of direction but she is very helpful when it comes down to it
Any VIP's in?
Comps& Void Detail:
7 buzz table edamame, 2 10% buzz table promo
1 cheesecake ball training
1 wine recovery, DNL
86 beef carpaccio
F&F to Joel's friend
R&M needs?:
light bulb in A4 has been changed
86'd items/ need more?
LY Dinner Sales:$6249
Projected Sales:$6509
TY Dinner Sales:$6108
+/- :Missed projections by $401. Down LY from $141 and 2% dinner sales
Dinner Covers:220
Avg PPA:
Weather: Hot and it rained
Any Special events going on?: Friday
Who worked?: Joel, Johnny, Sophia, Clair, Dusten, Mandy (H), Jason (SA), Kaori (FR)
Flow of Business, Cuts and Ticket Times:
*Clair came into work feeling really ill. I asked if she had tried to get her shift covered and she said she put it on hotschedules but no one picked it up. The sections were already distributed out and no one wanted to switch. I understand she didn't feel good but its also no one elses responsibility to get her out at an earlier hour..
*Today we ran the new cheese cake dessert special! I made the "cheese cake" button on the POS to print in the back and I changed the price to $6 since we no longer have regular cheese cake, this button can just transfer over to the cheese cake balls.
*Take's oysters were a hit! It definitely intrigued some of our more adventurous customers. Dusten and Clair sold the most, winning them some oysters for themselves.
Tonight started out with lots of families early on and by 6:45/7pm it switched over to our usual Friday night crowds. We went on wait from 7 until 9:45pm, and tonight was...DATE NIGHT!! 2 top after 2 top after 2 top. The entire time we were on wait we only had a handful of larger tables dining with us tonight, but other than that it was all the cute couples wanting to wine and dine at Kome.
At 9:30 I went 3 on and from there it really slowed down. At 10 I split the restaurant to A's and B's with Dusten and Sophia. At 10:15 I gave everything else to Dusten. Sophia had just got sat some tables to she would be there to help if need be. At 10:20 we got our last table until a 4 top walked in at 10:50, but then that was our night. Ticket times from both the sushi bar and BOH were on point. Even though we were on wait for a long time, it was only 2 tops tonight so I feel like that helped the flow of tickets to both kitchens.
3 Staff members that stood out (why/how):
*Clair, as stated from above, was a real downer to be around tonight. She looked miserable and just wanted to go home early the entire night...its her fault she went out the night before, not anyone else.
*Johnny is always really positive and very helpful
*Lindsey knows when to be cut when CT then she will stay and help anyone if need be then be on her way. She doesn't need a lot of direction but she is very helpful when it comes down to it
Any VIP's in?
Comps& Void Detail:
7 buzz table edamame, 2 10% buzz table promo
1 cheesecake ball training
1 wine recovery, DNL
86 beef carpaccio
F&F to Joel's friend
R&M needs?:
light bulb in A4 has been changed
86'd items/ need more?
Friday, September 5, 2014
Friday AM 9.5.14
Written By: Eliz
LY Lunch Sales:$2130
Projected Sales:$2614
TY Lunch Sales: $1852
+/- :-13% LY and short $762
Lunch Covers:110
Avg PPA:$16.84
Weather:hot and muggy again
Any Special events going on?:
Who worked?:Lindsey, Sayo, Kate and Lynn. Jonathan SA, Kaori FR, Ixchel host
It was Ixchel's first day solo and she did great. Just make sure she is accurately tracking covers on the ipad.
Flow of Business, Cuts and Ticket Times:
Started slow. By about ten after one we never got a pop so I cut down to 2 on- Lynn and Kate. At 1:25 we got quite a few tables coming in along with two 6 tops. The ladies handled it well with little to no help. Lindsey was very helpful in making sure they were set up for success (filling hot water pots, soy sauces, etc). Ticket times were decent throughout, except for a few tickets around 12:15, when A8 wanted two Bento Boxes and a shio-saba teishoku to go, which really threw a kink in the kitchens operations and ended up pushing other dine-in tickets to 30 minute waits. But after they got past it it was smooth sailing. Had a lot of high maintenance people in- lots of 1 tops that wanted tables and some special requests from guests too. Odd day.
3 Staff members that stood out (why/how):
Lindsey was very helpful after she was cut.
Any VIP's in? Tara and...that other guy.
Comps& Void Detail:
R&M needs?:
I need to go to Home Depot and get another water spigot. Didn't have a chance to yesterday
86'd items/ need more?
LY Lunch Sales:$2130
Projected Sales:$2614
TY Lunch Sales: $1852
+/- :-13% LY and short $762
Lunch Covers:110
Avg PPA:$16.84
Weather:hot and muggy again
Any Special events going on?:
Who worked?:Lindsey, Sayo, Kate and Lynn. Jonathan SA, Kaori FR, Ixchel host
It was Ixchel's first day solo and she did great. Just make sure she is accurately tracking covers on the ipad.
Flow of Business, Cuts and Ticket Times:
Started slow. By about ten after one we never got a pop so I cut down to 2 on- Lynn and Kate. At 1:25 we got quite a few tables coming in along with two 6 tops. The ladies handled it well with little to no help. Lindsey was very helpful in making sure they were set up for success (filling hot water pots, soy sauces, etc). Ticket times were decent throughout, except for a few tickets around 12:15, when A8 wanted two Bento Boxes and a shio-saba teishoku to go, which really threw a kink in the kitchens operations and ended up pushing other dine-in tickets to 30 minute waits. But after they got past it it was smooth sailing. Had a lot of high maintenance people in- lots of 1 tops that wanted tables and some special requests from guests too. Odd day.
3 Staff members that stood out (why/how):
Lindsey was very helpful after she was cut.
Any VIP's in? Tara and...that other guy.
Comps& Void Detail:
R&M needs?:
I need to go to Home Depot and get another water spigot. Didn't have a chance to yesterday
86'd items/ need more?
Thursday, September 4, 2014
Thursday PM 9.4.14
Written By:Cameron Stangel
LY Dinner Sales:$2925
Projected Sales:$3510
TY Dinner Sales:$4081
+/- :Beat projections by $577. Up 40% and $1162 from LY dinner
Dinner Covers:149
Avg PPA:$27.43
Weather:Hot, humid, rainy
Any Special events going on?: None
Who worked?: Dusten, Sophia, Kate, Naoto, Lindsey, Ruthy (H), Ixchel (H-tr), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Tonight was the first night this week that actually started to bounce back and look like a regular night since this past holiday weekend. It seemed like people are actually starting to come back out again from their post Labor Day hide out, even despite the weather!
We started out pretty good during the 1st hour for HH and then we were on wait by 7:45. A short wait, but a wait none the less! At 8:15pm we only had one table on wait but everyone had fairly newly sections so I cut to 3 on so, gradually, when those tables leave they would be nicely integrated and resat with the 3 on sections. This usually works well except tonight we had a bunch of campers, many over 2 hour tables! So, everyone stayed almost until the end anyways, but those who were cut did help out a lot. It slowed down a lot and I went to As and Bs by 9, and gave Dusten everything at 9:40pm. We didn't get any late pops or big tables walking in, but the flow of business is a definite increase from the last few days.
When we first started out we had 2 different tables confused on our seating policy....I went over with Ruthy and Ixchel the best way to talk to these people about his but sometimes they just don't understand. I know its difficult to see a 1/2 full restaurant and not be able to sit down, but I just wish people would listen to our reasoning...sigh, but until that happens everyone knows to remain positive, smile, and thank them for understanding. All these tables are always the same too, real sassy when they have to wait but very happy and apologetic when they are leaving.
3 Staff members that stood out (why/how):
Ixchel finished her training and I am very confident she will be a great asset to our team
Lindsey, dispite being on a slow double, remained positive and helpful, because that's, unfortunately, just how some days are.
Kate remained calm after being triple sat 4 tops and was able to calmly ask for help when needed.
Any VIP's in?
Comps& Void Detail:
voided a ika&uni&tobiko because a customer meant to order the fat samauri (...?) Sophia repeated the order back to them but when she brought it over they looked a little scared on what they may have ordered and by looking at their ticket, they for sure did not mean to order that. The samuri was made and they were happy
buzz table promo
voided a crunch dynamite, misring supposed to be a spooky
F&F to Dustens old classmate friend
R&M needs?:
86'd items/ need more?
LY Dinner Sales:$2925
Projected Sales:$3510
TY Dinner Sales:$4081
+/- :Beat projections by $577. Up 40% and $1162 from LY dinner
Dinner Covers:149
Avg PPA:$27.43
Weather:Hot, humid, rainy
Any Special events going on?: None
Who worked?: Dusten, Sophia, Kate, Naoto, Lindsey, Ruthy (H), Ixchel (H-tr), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Tonight was the first night this week that actually started to bounce back and look like a regular night since this past holiday weekend. It seemed like people are actually starting to come back out again from their post Labor Day hide out, even despite the weather!
We started out pretty good during the 1st hour for HH and then we were on wait by 7:45. A short wait, but a wait none the less! At 8:15pm we only had one table on wait but everyone had fairly newly sections so I cut to 3 on so, gradually, when those tables leave they would be nicely integrated and resat with the 3 on sections. This usually works well except tonight we had a bunch of campers, many over 2 hour tables! So, everyone stayed almost until the end anyways, but those who were cut did help out a lot. It slowed down a lot and I went to As and Bs by 9, and gave Dusten everything at 9:40pm. We didn't get any late pops or big tables walking in, but the flow of business is a definite increase from the last few days.
When we first started out we had 2 different tables confused on our seating policy....I went over with Ruthy and Ixchel the best way to talk to these people about his but sometimes they just don't understand. I know its difficult to see a 1/2 full restaurant and not be able to sit down, but I just wish people would listen to our reasoning...sigh, but until that happens everyone knows to remain positive, smile, and thank them for understanding. All these tables are always the same too, real sassy when they have to wait but very happy and apologetic when they are leaving.
3 Staff members that stood out (why/how):
Ixchel finished her training and I am very confident she will be a great asset to our team
Lindsey, dispite being on a slow double, remained positive and helpful, because that's, unfortunately, just how some days are.
Kate remained calm after being triple sat 4 tops and was able to calmly ask for help when needed.
Any VIP's in?
Comps& Void Detail:
voided a ika&uni&tobiko because a customer meant to order the fat samauri (...?) Sophia repeated the order back to them but when she brought it over they looked a little scared on what they may have ordered and by looking at their ticket, they for sure did not mean to order that. The samuri was made and they were happy
buzz table promo
voided a crunch dynamite, misring supposed to be a spooky
F&F to Dustens old classmate friend
R&M needs?:
86'd items/ need more?
Thursday AM 9.4.14
Written By: Elizabeth
LY Lunch Sales: $1576
Projected Sales: $1630
TY Lunch Sales: $1551
+/- : down 2% and short $79 from projected
Lunch Covers: 90
Avg PPA: $17.23
Weather: Muggy, hot, raining on and off
Any Special events going on?:
Who worked?: Joel. Lindsey, Johnny, Lynn CL. Junko host, Jason FR, Jonathan SA
Flow of Business, Cuts and Ticket Times:
Had a decent lunch. We were almost full around 12:30, we never quite went on a wait, but were along the lines of one in and one out. Ran a contest on bento boxs, if you sold more than 5 Take bought you lunch. Lindsey, Johnny and Joel both won at that, and we sold over 20 bento boxes today. A hit! Other than that, nothing else of note to mention about the mellow service today. Cut down to 2 on at 12:45 and one on at 1:30
3 Staff members that stood out (why/how):
Jonathan doing well- with little guidance now. Coming into his own
Lynn was helping in other sections during her downtime.
Any VIP's in? Jack Waite (Aqua Dulce), and some lunchtime regulars as well.
Comps& Void Detail: Kome Bucks for contest winners, Compd an Una Don for a woman that confidently ordered it then when it came out she said "oh I didn't know it was eel, I don't want it"
R&M needs?: Need to get a new faucet for the service station water. I will get it. Hill refrigeration will be in again tomorrow morning to finish cleaning the condenser coils in the bev cooler
86'd items/ need more?
LY Lunch Sales: $1576
Projected Sales: $1630
TY Lunch Sales: $1551
+/- : down 2% and short $79 from projected
Lunch Covers: 90
Avg PPA: $17.23
Weather: Muggy, hot, raining on and off
Any Special events going on?:
Who worked?: Joel. Lindsey, Johnny, Lynn CL. Junko host, Jason FR, Jonathan SA
Flow of Business, Cuts and Ticket Times:
Had a decent lunch. We were almost full around 12:30, we never quite went on a wait, but were along the lines of one in and one out. Ran a contest on bento boxs, if you sold more than 5 Take bought you lunch. Lindsey, Johnny and Joel both won at that, and we sold over 20 bento boxes today. A hit! Other than that, nothing else of note to mention about the mellow service today. Cut down to 2 on at 12:45 and one on at 1:30
3 Staff members that stood out (why/how):
Jonathan doing well- with little guidance now. Coming into his own
Lynn was helping in other sections during her downtime.
Any VIP's in? Jack Waite (Aqua Dulce), and some lunchtime regulars as well.
Comps& Void Detail: Kome Bucks for contest winners, Compd an Una Don for a woman that confidently ordered it then when it came out she said "oh I didn't know it was eel, I don't want it"
R&M needs?: Need to get a new faucet for the service station water. I will get it. Hill refrigeration will be in again tomorrow morning to finish cleaning the condenser coils in the bev cooler
86'd items/ need more?
Wednesday, September 3, 2014
Wednesday AM&PM 9.3.14
Written By: Cameron Stangel
LY Lunch Sales: $1509
Projected Sales: $1740
TY Lunch Sales: $1341
+/- : Missed projections by $399. Down from LY lunch by $168 and 11%
Lunch Covers:66
Avg PPA: $20.32
LY Dinner Sales:$3508
Projected Sales:$4120
TY Dinner Sales:$3106
+/- :Missed projections by $1014. Down from LY sales by $402 and 11%
Dinner Covers:127
Avg PPA:$24.46
Weather: Hot and humid
Any Special events going on?: None that I am aware of
Who worked?:AM: Jason, Sophia, Sayo, Lynn, Junko (H), Johnathan (SA), Mandy (FR)
PM: Naoto, Johnny, Jason, Joel, Kate, Mandy (H), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times:
AM: This morning was dreadfully slow. It, unfortunately, never even came close to filling up. I think it is good to be scheduling 4 on with an SA now that school is back and business is picking up, but today it just didn't work and I had to make cuts accordingly. I went 3 on at 12:15, 2 on by 12:30 and 1 on at 1. We never ended up picking up or getting a pop. It seemed like everyone had such a long holiday weekend they are taking things slow even after returning to work/school by not eating out (....?)
PM: Tonight started out really slow with not a lot to be done. We tried to remain busy but it just wasn't picking up like previous Wednesdays. It was apparent people were still in holiday mode. Things didn't pick up until 8, to where I already made my 1st cut to be 4 on. At 8:30 we went 3 on and stayed like that the rest of the night. We stayed on wait only for about 20 minutes tonight.
3 Staff members that stood out (why/how):
*Kaori is doing better getting into her grove in SA
*Johnathan is fitting in nicely with all the other Kome people. He needs little direction when working.
*Johnny was 2nd cut but had campers in his section until we closed! even though he essentially didn't have any more tables he was still very helpful to everyone else who was busy.
Any VIP's in?
Able and his brother
more familiar names, didn't catch names
Comps& Void Detail:
a cheese plate was wrung in today and Daniel said they didn't have anymore of the cheese (since we agreed to run it out), now that its done we removed the cheese inserts from the table tents
comp birthday dessert
F&F to Able and his brother
F&F to my BF who came in with his family
R&M needs?:
*asked Vince for a new "beverage rimmer" thingy from restaurant depot.
*drink faucet is super broken its on its last leg in the server station. I texted Rodrigo to come out tomorrow to see if there's anything he can do, hopefully he will be out in the morning or sometime tomorrow
*Bev cooler isn't holding up with the heat.... I saw how the drinks were reorganized but that doesn't do anything when the thermometer is over 60 degrees during service. I told servers to consolidate trips to the cooler but kate brought up a good point about its probably because of all the ginger and wasabi we need to gt for customers (usually at least one per table!) maybe we need to keep those in a little dorm fridge until it cools down more?
86'd items/ need more?
LY Lunch Sales: $1509
Projected Sales: $1740
TY Lunch Sales: $1341
+/- : Missed projections by $399. Down from LY lunch by $168 and 11%
Lunch Covers:66
Avg PPA: $20.32
LY Dinner Sales:$3508
Projected Sales:$4120
TY Dinner Sales:$3106
+/- :Missed projections by $1014. Down from LY sales by $402 and 11%
Dinner Covers:127
Avg PPA:$24.46
Weather: Hot and humid
Any Special events going on?: None that I am aware of
Who worked?:AM: Jason, Sophia, Sayo, Lynn, Junko (H), Johnathan (SA), Mandy (FR)
PM: Naoto, Johnny, Jason, Joel, Kate, Mandy (H), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times:
AM: This morning was dreadfully slow. It, unfortunately, never even came close to filling up. I think it is good to be scheduling 4 on with an SA now that school is back and business is picking up, but today it just didn't work and I had to make cuts accordingly. I went 3 on at 12:15, 2 on by 12:30 and 1 on at 1. We never ended up picking up or getting a pop. It seemed like everyone had such a long holiday weekend they are taking things slow even after returning to work/school by not eating out (....?)
PM: Tonight started out really slow with not a lot to be done. We tried to remain busy but it just wasn't picking up like previous Wednesdays. It was apparent people were still in holiday mode. Things didn't pick up until 8, to where I already made my 1st cut to be 4 on. At 8:30 we went 3 on and stayed like that the rest of the night. We stayed on wait only for about 20 minutes tonight.
3 Staff members that stood out (why/how):
*Kaori is doing better getting into her grove in SA
*Johnathan is fitting in nicely with all the other Kome people. He needs little direction when working.
*Johnny was 2nd cut but had campers in his section until we closed! even though he essentially didn't have any more tables he was still very helpful to everyone else who was busy.
Any VIP's in?
Able and his brother
more familiar names, didn't catch names
Comps& Void Detail:
a cheese plate was wrung in today and Daniel said they didn't have anymore of the cheese (since we agreed to run it out), now that its done we removed the cheese inserts from the table tents
comp birthday dessert
F&F to Able and his brother
F&F to my BF who came in with his family
R&M needs?:
*asked Vince for a new "beverage rimmer" thingy from restaurant depot.
*drink faucet is super broken its on its last leg in the server station. I texted Rodrigo to come out tomorrow to see if there's anything he can do, hopefully he will be out in the morning or sometime tomorrow
*Bev cooler isn't holding up with the heat.... I saw how the drinks were reorganized but that doesn't do anything when the thermometer is over 60 degrees during service. I told servers to consolidate trips to the cooler but kate brought up a good point about its probably because of all the ginger and wasabi we need to gt for customers (usually at least one per table!) maybe we need to keep those in a little dorm fridge until it cools down more?
86'd items/ need more?
Tuesday, September 2, 2014
Tuesday PM 9.2.14
Written By: Cameron Stangel
LY Dinner Sales:$2525
Projected Sales:$3940
TY Dinner Sales:$3317
+/- :miswsed projections by $623, but sales were 31% and $792 over LY dinner
Dinner Covers:119
Avg PPA:$27.87
Weather:Hot and humid..rained a little bit
Any Special events going on?: None that I am aware of
Who worked?: Jason, Krystin, Lindsey, Clair, Sayo, Ruthy (H), Ixchel (H-tr), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Today was sooooooooooooooo slow. The projections showed it to be very slow but I believe this was the slowest night I've ever had at Kome. It started out pretty slow, but for some reason I thought it would pick up after hearing about the crazy sales last night. It turns out that everyone was so exhausted from this weekend that no one wanted to come out tonight! We got on wait at 7:30pm but were quickly off it by8:15pm where I decided it would be a good time to start making some cuts. I went 3 on and was 1 on by 9:15pm. At 9 there were only 4 tables in the restaurant, only 2 tops. I kind of thought (hoped, maybe) we would get a crazy late night pop but we never did. For the last 45 minutes I think only 3 other tables walked in.
3 Staff members that stood out (why/how):
Ruthy and Ixhcel did a great job again today. Both are strong hosts
All servers did a great job staying busy when it was slow
Any VIP's in?
Comps& Void Detail:
F&F to Dusten for watari bune
Employee day off to Dusten
$10 Kome bucks to both Krystin and Jason
Training meal
R&M needs?:
Ugh this drink fridge is killin me....We had a bunch of complaints that our beverages weren't cold enough tonight. The thermomiter as running at 60, which is way to hot but nothing I can do about it. I saw how the beers got reorganized to try and achieve max coldness, but it wasnt working. I had to set up an ice bath for the drinks to stay cold...now that we are closed, the temp is dropping again, which is good, it just sucks it can't stay like that during service! I told everyone to be careful and try not to open it too many times but its hard.
86'd items/ need more?
LY Dinner Sales:$2525
Projected Sales:$3940
TY Dinner Sales:$3317
+/- :miswsed projections by $623, but sales were 31% and $792 over LY dinner
Dinner Covers:119
Avg PPA:$27.87
Weather:Hot and humid..rained a little bit
Any Special events going on?: None that I am aware of
Who worked?: Jason, Krystin, Lindsey, Clair, Sayo, Ruthy (H), Ixchel (H-tr), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Today was sooooooooooooooo slow. The projections showed it to be very slow but I believe this was the slowest night I've ever had at Kome. It started out pretty slow, but for some reason I thought it would pick up after hearing about the crazy sales last night. It turns out that everyone was so exhausted from this weekend that no one wanted to come out tonight! We got on wait at 7:30pm but were quickly off it by8:15pm where I decided it would be a good time to start making some cuts. I went 3 on and was 1 on by 9:15pm. At 9 there were only 4 tables in the restaurant, only 2 tops. I kind of thought (hoped, maybe) we would get a crazy late night pop but we never did. For the last 45 minutes I think only 3 other tables walked in.
3 Staff members that stood out (why/how):
Ruthy and Ixhcel did a great job again today. Both are strong hosts
All servers did a great job staying busy when it was slow
Any VIP's in?
Comps& Void Detail:
F&F to Dusten for watari bune
Employee day off to Dusten
$10 Kome bucks to both Krystin and Jason
Training meal
R&M needs?:
Ugh this drink fridge is killin me....We had a bunch of complaints that our beverages weren't cold enough tonight. The thermomiter as running at 60, which is way to hot but nothing I can do about it. I saw how the beers got reorganized to try and achieve max coldness, but it wasnt working. I had to set up an ice bath for the drinks to stay cold...now that we are closed, the temp is dropping again, which is good, it just sucks it can't stay like that during service! I told everyone to be careful and try not to open it too many times but its hard.
86'd items/ need more?
Monday, September 1, 2014
Monday 9/1/14 RECAP
Written By: Dusten
LY Lunch Sales: 2400
Projected Sales: 2400
TY Lunch Sales: 2655
+/- :Up $255 over projected and up... hmm. excel is missing that info.
Lunch Covers :Junko erased them before we could get the figure. We should maybe bring her up to speed on the newer protocols.
Avg PPA:
LY Dinner Sales: 5508
Projected Sales: 5640
TY Dinner Sales: 6353
+/- : up 408 over projected.
Dinner Covers:
Avg PPA: 215
Weather:Warm day, hot afternoon, warm night.
Any Special events going on?: Labor Day
Who worked?:Lunch: Camacho, Krystin, Alex, Kate CL, Junko host. No SA, Hiroe FR
Dinner: Clair, Krystin, Joel, Miho, Camacho CL, Kaori SA, Ruthy Host and Hiroe FR.
Flow of Business, Cuts and Ticket Times:
Lunch started off slow but quickly became very busy. I guess people were sleeping off last night. We were full and on wait from about noon until close. We sat the last table close to 2:30. Towards the end of lunch there was an issue with a lunch side salad that didn't get made for one of Kate's tickets. Every other item was made. Every other item ordered was kitchen food. Kate went back to find the salad, or at least find out what happened to the salad and the ticket was still hanging in the middle of the board with a mess of other tickets. I voided the salad as 'wasn't made.' Daniel seemed to not like the frequency and approach with which Kate was coming back to check on ticket times. I'm sure her table didn't appreciate the way their salad wasn't made.
Dinner had the same mild start but quickly became a mobb scene in the lobby and dining room. There was a bit of miscommunication regarding makanai tonight. Vince asked Take if it was okay to not have kitchen makanai. He got the approval for that. Then Take said for FOH to order from the kitchen for makanai. Vince was looking to order pizza for the BOH cleaning crew tonight. No one up front wanted pizza again. Please don't order pizza for the deep clean tomorrow. Please. I know Krystin and Clair busted their humps today big-time.
Maybe I don't have much experience with services as busy as Labor Day but I do feel there could be a bit more done in preparation for the day. An SA for lunch would've been nice. (I know we talked about this Elizabeth, but I just want to make sure it goes on record.) As much as I love Kazu, I don't know if he's ready to keep up with a night like tonight at the ichiban station. Frequent nigiri ticket-times over 40 minutes. I guess this is the "trial by fire" phase of training. Most everyone was very understanding and gracious. Again, I'm not complaining, we handled it all in stride. Andrew just informed me that Kome is the first restaurant he's worked at that was absolutely slammed for Labor Day. Who knows.
3 Staff members that stood out (why/how):
LUNCH: Kate was a little bit of trouble today. She came to me with a couple of issues she should be very capable of handling herself. One table was waiting less than 20 minutes for food when we were in full swing and complaining about wait time.
It was nice to have Junko back. I saw her dusting the merch shelves. She needs to be brought up to speed on new procedures however.
Hiroe is a speedy help in the front of house.
DINNER: Krystin and Clair were both great all day. They handled every situation with grace and they worked hard from the beginning of lunch until we closed dinner.
Kaori is showing steady signs of improvement as an SA. She was frequently ready to bus and reset tables before they had gotten out of their seats. Anticipation of what needs to happen next on the floor is a great quality for an SA.
Any VIP's in?
LUNCH: Rachel and Carlos, our neighbors next door had the party room last during lunch. Ashley... she's been a lunch regular for a while.
DINNER: John came in early. There's an Asian guy who sits at the sushi bar has come in every night for several days in a row. I don't think he is Japanese, because he mispronounces things, but he seems to really enjoy our food.
Comps & Void Detail: here we go... Lunch, all servers beat the sales goal (contest) and got 10 kome bucks which went towards their lunches. 8x buzztable edamames. 1x sake toro sashimi (86'd), 4x sake toro nigiri (86'd). A chirashi that was cancelled by a guest, Kayo and the kids' lunch (owner comp), guest DNL on sake toro carpaccio (blasphemy), Bottle of Konteki (86'd), glass of summer snow (86'd), Moriawase (guest changes mind, wasn't made), A beef carpaccio (guest changed mind, wasn;t made), a Sake Kasu Yaki (mis-ring).
Krystin had a table send back 5 pieces of nigiri because they claimed their stomach hurt. I looked at the other things they ordered and among then was a spooky roll no avocado sub cream cheese, and a couple other roll modified beyond recognition. My stomach would hurt after that too. I pressed them to see if there was any legitimate problem other than a fussy stomach (read: picky eater). They didn't really have anything for me other than they "hadn't had sushi in Austin before." again, no specific or coherent complaints so... 2x maguro nigiri, 2x salmon nigiri and a sake toro nigiri (Guest DNL) I took their check out to them and they tipped well.
I took 15 % off a ticket for a long ticket time on some nigiri. Clair informed me they had been waiting 45 minutes for 4 pieces, 30 of which they had nothing on the table in front of them. They were perfectly pleasant, but we figured a little Long Ticket Time discount was in order. I honetly feel like I am missing some things.
Everyone had mis-rings or something was 86'd just as they ordered it. I voided the superstar roll and tori-teba I ordered for dinner. I just voided 1x unagi, 1x avocado nigiri, 2 spicy scqallop, 2 toro nigiri, 2 nama-sake, 2 yama-kake... all long ticket times, but weren't made. Tables claimed to be full and happy. Like I said, everyone was surprisingly gracious and understanding. The one exception was a gentleman in the lobby who ordered two beers, but sent them back on account of them "waiting 20 minutes" for Ruthy to hand the beer to him. Weird because they hadn't been on the list that long! I thought about explaining the concept of 'cowboy-cold' but he didn't look like he moved to Texas for the culture.
Voided a kirin 12oz for Krystin's after work beverage. She decided to get wine instead. I also voided my dinner items, a superstar roll and tori-teba. I didn't expect them to be made tonight but they were. I'll ring them in and do the appropriate discounting.
R&M needs?:We could use more spoons and chopsticks. I know Kayo said one of those were already on order. I can't remember which.
86'd items/ need more? Asahi keg added to the list.
LY Lunch Sales: 2400
Projected Sales: 2400
TY Lunch Sales: 2655
+/- :Up $255 over projected and up... hmm. excel is missing that info.
Lunch Covers :Junko erased them before we could get the figure. We should maybe bring her up to speed on the newer protocols.
Avg PPA:
LY Dinner Sales: 5508
Projected Sales: 5640
TY Dinner Sales: 6353
+/- : up 408 over projected.
Dinner Covers:
Avg PPA: 215
Weather:Warm day, hot afternoon, warm night.
Any Special events going on?: Labor Day
Who worked?:Lunch: Camacho, Krystin, Alex, Kate CL, Junko host. No SA, Hiroe FR
Dinner: Clair, Krystin, Joel, Miho, Camacho CL, Kaori SA, Ruthy Host and Hiroe FR.
Flow of Business, Cuts and Ticket Times:
Lunch started off slow but quickly became very busy. I guess people were sleeping off last night. We were full and on wait from about noon until close. We sat the last table close to 2:30. Towards the end of lunch there was an issue with a lunch side salad that didn't get made for one of Kate's tickets. Every other item was made. Every other item ordered was kitchen food. Kate went back to find the salad, or at least find out what happened to the salad and the ticket was still hanging in the middle of the board with a mess of other tickets. I voided the salad as 'wasn't made.' Daniel seemed to not like the frequency and approach with which Kate was coming back to check on ticket times. I'm sure her table didn't appreciate the way their salad wasn't made.
Dinner had the same mild start but quickly became a mobb scene in the lobby and dining room. There was a bit of miscommunication regarding makanai tonight. Vince asked Take if it was okay to not have kitchen makanai. He got the approval for that. Then Take said for FOH to order from the kitchen for makanai. Vince was looking to order pizza for the BOH cleaning crew tonight. No one up front wanted pizza again. Please don't order pizza for the deep clean tomorrow. Please. I know Krystin and Clair busted their humps today big-time.
Maybe I don't have much experience with services as busy as Labor Day but I do feel there could be a bit more done in preparation for the day. An SA for lunch would've been nice. (I know we talked about this Elizabeth, but I just want to make sure it goes on record.) As much as I love Kazu, I don't know if he's ready to keep up with a night like tonight at the ichiban station. Frequent nigiri ticket-times over 40 minutes. I guess this is the "trial by fire" phase of training. Most everyone was very understanding and gracious. Again, I'm not complaining, we handled it all in stride. Andrew just informed me that Kome is the first restaurant he's worked at that was absolutely slammed for Labor Day. Who knows.
3 Staff members that stood out (why/how):
LUNCH: Kate was a little bit of trouble today. She came to me with a couple of issues she should be very capable of handling herself. One table was waiting less than 20 minutes for food when we were in full swing and complaining about wait time.
It was nice to have Junko back. I saw her dusting the merch shelves. She needs to be brought up to speed on new procedures however.
Hiroe is a speedy help in the front of house.
DINNER: Krystin and Clair were both great all day. They handled every situation with grace and they worked hard from the beginning of lunch until we closed dinner.
Kaori is showing steady signs of improvement as an SA. She was frequently ready to bus and reset tables before they had gotten out of their seats. Anticipation of what needs to happen next on the floor is a great quality for an SA.
Any VIP's in?
LUNCH: Rachel and Carlos, our neighbors next door had the party room last during lunch. Ashley... she's been a lunch regular for a while.
DINNER: John came in early. There's an Asian guy who sits at the sushi bar has come in every night for several days in a row. I don't think he is Japanese, because he mispronounces things, but he seems to really enjoy our food.
Comps & Void Detail: here we go... Lunch, all servers beat the sales goal (contest) and got 10 kome bucks which went towards their lunches. 8x buzztable edamames. 1x sake toro sashimi (86'd), 4x sake toro nigiri (86'd). A chirashi that was cancelled by a guest, Kayo and the kids' lunch (owner comp), guest DNL on sake toro carpaccio (blasphemy), Bottle of Konteki (86'd), glass of summer snow (86'd), Moriawase (guest changes mind, wasn't made), A beef carpaccio (guest changed mind, wasn;t made), a Sake Kasu Yaki (mis-ring).
Krystin had a table send back 5 pieces of nigiri because they claimed their stomach hurt. I looked at the other things they ordered and among then was a spooky roll no avocado sub cream cheese, and a couple other roll modified beyond recognition. My stomach would hurt after that too. I pressed them to see if there was any legitimate problem other than a fussy stomach (read: picky eater). They didn't really have anything for me other than they "hadn't had sushi in Austin before." again, no specific or coherent complaints so... 2x maguro nigiri, 2x salmon nigiri and a sake toro nigiri (Guest DNL) I took their check out to them and they tipped well.
I took 15 % off a ticket for a long ticket time on some nigiri. Clair informed me they had been waiting 45 minutes for 4 pieces, 30 of which they had nothing on the table in front of them. They were perfectly pleasant, but we figured a little Long Ticket Time discount was in order. I honetly feel like I am missing some things.
Everyone had mis-rings or something was 86'd just as they ordered it. I voided the superstar roll and tori-teba I ordered for dinner. I just voided 1x unagi, 1x avocado nigiri, 2 spicy scqallop, 2 toro nigiri, 2 nama-sake, 2 yama-kake... all long ticket times, but weren't made. Tables claimed to be full and happy. Like I said, everyone was surprisingly gracious and understanding. The one exception was a gentleman in the lobby who ordered two beers, but sent them back on account of them "waiting 20 minutes" for Ruthy to hand the beer to him. Weird because they hadn't been on the list that long! I thought about explaining the concept of 'cowboy-cold' but he didn't look like he moved to Texas for the culture.
Voided a kirin 12oz for Krystin's after work beverage. She decided to get wine instead. I also voided my dinner items, a superstar roll and tori-teba. I didn't expect them to be made tonight but they were. I'll ring them in and do the appropriate discounting.
R&M needs?:We could use more spoons and chopsticks. I know Kayo said one of those were already on order. I can't remember which.
86'd items/ need more? Asahi keg added to the list.
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