Wednesday 1/20/16

Written By: Samara

LY Lunch Sales: $1507
Projected Sales : $1806
TY Lunch Sales: $1743
+/- : +16% over LY and -$63 from PS
Lunch Covers: 100
Avg PPA: $17.43


LY Dinner Sales: $3891
Projected Sales : $4564
TY Dinner Sales: $4172
+/- : +7% over LY and -$392 of PS
Dinner Covers: 160
Avg PPA: $26.08


Previous Days Labor: 19%

Previous Days Comps: 3.88%
Controllable Comps: 5.71%

Weather: 50's and cloudy during the day

Special events?:


Who worked: LUNCH- Kate training Kelly, Lindsey, Naoto, Johnny (CL), John (SA), Taylor (FR), Junko (Host)
DINNER- Naoto, Mandy, Grace, Miho, Sophia (CL), John (SA), Kaori (FR), Kelly & Miriam (Host)

Flow of Business, Cuts and Ticket Times: Steady lunch. Briefly full here and there...was never a wait. Slowed down significantly by 1 when I cut Kate. Cut Lindsey at 1:15, figuring Naoto and Johnny could handle it. Cut Naoto at 1:45. I gave all of the lunch servers 5 promo Kome bucks each to use at their discretion.

Had an interesting conflict with the 5:00 reso of 8 people. They trickled in one by one for 30 minutes due to traffic. I could have easily canceled their reso but I figured an hour and a half would still be enough time. They were sat at 5:30 and by 6:45, they were done eating & it looked like they were going to hang out for a while. I had Naoto drop the check and to remind them that we had a 7:00 reso. When 7:00 rolled around I popped my head in to let them know that the next party was arriving and we needed to get the room ready. "We didn't realize there was a time limit", one woman angrily chimed in. The facts: I took their reservation over the phone and was very thorough (as I always am) with our policies. Anyway, I reiterated that there is a two hour time limit with only 2 or 3 time slots, depending on the day, and because they were completed 30 minutes after their original time, unfortunately their time was cut short. I guess they felt rushed by my presence because 3 out of 8 said my delivery was rude on their way out. One of the woman really got up in my face ,wagging her finger at me, as I calmly asked her if she like to speak about this in further detail but her response was something to effect of "oh no, I'll write a letter." So if you get a future phone call or terrible yelp review, that's the truth. I reminded the hosts to let parties know if we have back to back reservations.

Pretty slow night overall. Cut Kelly at 8:00 and of course 6 tables walked in by 8:30. I helped Miriam cock tail. Tables kept trickling in until 9:15 when I cut Naoto and Mandy. Cut Grace at 9:30, and Miho at 9:45. No long ticket times or customer issue. Everyone, with the exception of the sour pusses in the party room, were in high spirits.

Specials:
Farm Salad 4
Tsusbu-gai 0 (other than the 2 I sent out)
Snow Crab 6
Salmon Kama 0
Hamachi Kama 1
Kaki Fry 4
Iidako Kara Age 4

3 Staff members that stood out (why/how): Kate's complicated home life is becoming a regular distraction. Some days are better than others but I have become accustomed to the uncertainty in her moods. Thankfully, this is not obvious to customers. However, it is affecting the other servers who work with her, as they are complaining about how much she complains, is slow moving, and gets special treatment.

Kelly's first day of server training went well. Will report back as her training progresses.

Mandy had a great attitude and work ethic tonight. Maybe having less shift is just what she needs to keep happy.

Any VIP's in? Cole from Cheer Up's, Nathan, LouLou from Thievery Corporation

Comps& Void Detail:
-$15 Kome bucks
-Training meals for Kate and Kelly
-Gift of 2 Tsubu-gai Nigiri for Nathan
-Gift of smoking sashimi to LouLou
-Void Ice Tea. Misring.
-Void Midnight Sun. Guest Changed Mind. Caught it before it was made.
-Void 2 pieces of Toro Nigiri and King Salmon Sashimi. Guest Changed mind after over ordering.
-DNL Farm Salad. The woman who ordered it at the sushi bar barely touched it and said it wasn't her thing. Oh well...it's delicious.
-Void Soft Serve. 86's cones.

R&M needs:

86'd items/ need more: Ice Cream Cones, Hama Toro