Written By: Samara
LY Lunch Sales: $1125
Projected Sales : $1200
TY Lunch Sales: $1534
+/- : +36% over LY and +$334 over PS
Lunch Covers: 81
Avg PPA: $18.49
LY Dinner Sales: $4286
Projected Sales : $4645.50
TY Dinner Sales:
+/- : -2% from LY and -$439 off PS
Dinner Covers: 141
Avg PPA: $26.08
Previous Days Labor: 23%
Previous Days Comps: 4.66%
Controllable Comps: 2%!!!
Weather: 60's during the day and high 40's and windy at night
Special events?:
Who worked: LUNCH- Lindsey, Sophia, Kate training Kelly, Johnny (CL), John (SA), Taylor (FR), Junko (Host)
DINNER- Lindsey, Sophia, Kate, Ruthy, Dusten (CL), Jason (FR), Taylor (SA), Kelly training new host Lizet
Flow of Business, Cuts and Ticket Times: Slow, easy lunch. Never full or on a wait. Ticket times were good from both sushi bar and kitchen. Servers were more attentive after pre shift when I highlighted once again leaning on team members for support over managers (i.e. asking the manager to run clear soups when servers are standing around).
Had one big customer issue today. A young woman and her non English speaking Grandmother were in the cross fire of John busing a table. He lost control of his tray, a glass broke, and a few small pieces of glass fell into the Grandmother's Saba lunch and cut her below the eye. Small cut but still was bleeding. Gave them my sincerest apologies. The young woman seemed understanding that it was an accident. I comped 100% of the Saba and put in a rush order on the house. After a few minutes the young woman decided she didn't want the replacement dish and just the check would do. It was already being made but luckily Joe said he would eat it for lunch. On her way out, I tried to give her Kome bucks for a future visit. This is when she presented me with her check and said the whole experience left a bad taste in her mouth and that she was not willing to pay for her portion of the meal. I really didn't know what to do at this point other than offer my apologies again and let them be on their way. I had John pay for the walked tab. I did everything in my power to smooth things over, but this woman kept changing her tune.
Gentlemen left his credit card and didn't sign his slip. I let Johnny take that out of his tip out and put the credit card in the safe.
Ran a PPA contest during lunch. Johnny came out on top with a PPA of $22.91. Awarded him two Alamo Drafthouse movie tickets.
Dinner was similar to yesterday. Started off pretty slow and didn't pick up until 8pm. Were on a small wait of 15-25minutes until 9:00 when I cut Lindsey, Sophia at 9:15, Kate at 9:30, and Ruthy at 9:45. No long ticket times. Had a chair break at B3. The gentlemen sitting in the chair seemed appeased after I talked to him but ended up leaving Lindsey a not so great tip. So let's put that in the shift notes when servers are checking section before open.
Dusten and Ruthy both rang in Tuna Poke under the wrong button because they didn't check the board. No biggie, just an oversight.
Updated the bingo sheets to include only alcohol and other beverages. The servers seemed into it and I think it will be successful for Friday and Saturday nights but tonight started out too slow to see a winner.
Specials: Farm Salad
Tuna Poke 4
Hamachi Kama 0
Iadako Kara Age 4
3 Staff members that stood out (why/how): Kate asked me to send something on the house to the woman sitting with George Washington. I declined, mostly because G.W. didn't tip Clair last time he was in, but suggested she could sent something to the woman herself. She seems displeased with my response. Speaking of Kate, she needs to pick up the pace and run her sushi bar food. Several pieces of specialty nigiri were sitting out for many minutes in restaurant terms "dying in the window".
John handled the broken glass situation really well. He was bummed out to have made such a big mistake but I assured him these things happen. Hopefully he learned some sort of lesson for having to pay for the walked tab.
Lizet is a perfect fit. Really happy to have her as a new host. Think she'll do very well. She's set up on Hotschedules but still needs a clock in.
Any VIP's in? George Washington, Rachel & Carlos for lunch & dinner!, my neighbor Vanessa
Comps& Void Detail:
-100% recovery for Saba lunch
-Training meals for Kate, Kelly x2, and Lizet
-Yelp Soft Serve
-Gifted a Katsuo Tataki to my friend Vanessa
R&M needs:
86'd items/ need more: Snow Maiden, Ikura
What a day. I do have to say, if there were me with the table that got cut by glass on our fault, I would have comp'd the entire meal. It's bad enough we spilled stuff, but then to "injure" a guest. I wouldn't come back here if that were me. It's a pretty big deal. Hopefully we won't encounter this again, but for future reference, something of this magnitude, I would definitely comp the whole thing to Recovery. And hope they don't take to Yelp or anything worse.
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