Written By: Samara
LY Lunch Sales: $2199
Projected Sales : $2326.50
TY Lunch Sales: $2576
+/- : +17% over LY and +$249.50 over PS
Lunch Covers: 151
Avg PPA: $17.06
Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 6.21% ($11.40 FNF, $9 DNL, $3.85 Guest Changed Mind)
Weather: 50's and windy
Special events?: Free Week continues
Who worked: Krystin, Lindsey, Sophia, Johnny (CL), Jason (SA), Taylor (FR), Cindy (Host)
Flow of Business, Cuts and Ticket Times: Mellow lunch. Filled up around 1pm and were briefly on 10 minute wait between 1:30 and 2pm. Ticket times were good, small lag but nothing severe at the ramen station. Robin is still adjusting. Cut Krystin at 1:30, Lindsey at 2;15, and Sophia at 2:45.
3 Staff members that stood out (why/how): Lots of modification/substitution inquiries from Sophia. She went over me a couple of times, going to directly to sushi bar and kitchen without my immediate knowledge. In one case, a customer wanted to order a grill item from the dinner menu. I told her no, explaining that the kitchen is not set up for dinner, that customers begin to expect modifications every time they dine in, and it's not something I want to encourage especially when we get slammed. She went to ask the kitchen anyway.
Taylor needs to be watched in the kitchen when he's food running. He's chatty. Made a couple of plating mistakes. I asked him to be on the floor refilling waters if there were no tickets in the kitchen (that's what the bell is for, right?) but he didn't take much initiative. Towards the end of lunch, Cindy ordered a Thai Style Kara Age. Toshi-san and Lindsey ordered a regular Kara Age. Taylor gave Cindy Toshi's food.
Caught Jason Clark eating in dry storage and asked him to go in the office. He did but not before telling me that Take says it's OK to eat back there again...is this true? I've encountered more of this lately in the past week.
Any VIP's in? Kenny, Sayo & boyfriend, Clair & boyfriend, Vivian & Eric
Comps& Void Detail:
-Employee Day off for Clair and Sayo
R&M needs: Daniel went to Restaurant Depot this morning to pick up clamshells and seaweed salad.
86'd items/ need more:
Speaking to the dinner items at lunch- Vivian and Eric come in weekly, for both lunch and dinner. They usually always order the Ika-yaki. I always allow it. They are loyal regulars. I'm not saying always bend the rules, but there are some exceptions to be made for sure.
ReplyDeleteI totally agree about making exceptions with modifications, it's just not something I like to get in the habit of when we're busy. Not sure why Sophia chose to ask the kitchen even after I said no, is all.
DeleteI just talked to Take and of course he never ever said its ok to eat there. I'm sure Take is tired of hearing " Take said ok" " Take told me to do so..."
ReplyDeleteIf someone is not following our rules, do not worry about them saying Take said ok, first of all even Take can't just change the rule without other management agreement also he never tells people ok to do things like this.,
When anyone see him again, please remind him he can't eat during service. And Take is saying no.
DeleteThank you. I will.
Delete