Friday 1.29.16

Written By: Elizabeth

LY Lunch Sales: $2132
Projected Sales : $2466
TY Lunch Sales: $2242
+/- : +5% LY and -$224 PS
Lunch Covers: 136
Avg PPA: $1649


LY Dinner Sales: $6413
Projected Sales :  $6757
TY Dinner Sales: $7120
+/- : +11% LY and +$363 PS
Dinner Covers:240
Avg PPA: $29.67

Daily total:  $9362/ +10% LY and +$138PS

Previous Days Labor: 18% (training)

Previous Days Comps: 5.15%
Controllable Comps: 3.43%

Weather: Sunny and warm, in the 70s during the day, and is getting down to 40 tonight.

Special events?: none...??

Who worked:
Lunch: Ruthy, Lindsey, Clair CL. Cindy Host, Taylor SA, Jason FR
Dinner: Ruthy, Johnny, Mandy, Sophia, Dusten CL. Lizet Host, Jason FR, Tyalor SA, Cindy CT

Flow of Business, Cuts and Ticket Times:
Lunch was busy but felt even busier due to the fact that Kelly didn't show up for her shift. I called her and text her at 10:10. I didn't hear back from her until 10 til open, at which point I had already decided to run with 3. She text me that her phone had died (she was at Lindsey's last night with some other ladies, so I'm sure she was hung over too. Not trying to be assumptive, but...)
She was very apologetic and I could tell she felt bad, since she is very hard on herself. I told her that today I would let it slide by just taking away her server and host shift today, but if it happens again she will be losing more than just a few shifts.

We filled up around noon and went on a proper wait around 12:15 or so. Had a 7 top walk in and Ruthy was the only one with tables that hadn't recently been sat, so I gave it to her. It seemed to overwhelm her a little and she made two mistakes: rang in the wrong roll on a sushi lunch for A2, and rang in salmon nigiri instead of tuna for the party room (both were easy fixes, the PR asked for salmon nigiri later anyway, and the misrang roll was eaten). But I told her to slow down and focus. She did, however, delegate the drinks she needed to me when she was busy. Now she knows.

Lindsey was in the back A's and I didn't hear a peep from her all shift. Clair was in the back B's and did well, except for the lady at S9 that ordered an Udon and asked for it spicy. They had a conversation about the Udon itself and what it is and what the spicy would do with it, etc. It came out, she had about 3 bites and sent it back saying that she just didn't like it. I took 50% off the Udon as a COURTESY, which wasn't enough. She told Clair she wasn't paying for it at all. I went over and explained to her that Clair was very thorough with explaining the dish to her and I couldn't take care of the entire dish because there was nothing wrong with it, it simply was a matter of taste. She said okay, but gave Clair a hard time about it saying that it's "bad business" to do so. So expect a Yelp about that one. (We talked about this in the meeting, but I also had a phone conversation with her. The joy)

Ticket times were good from the kitchen but reached 30 minutes at the sushi bar. There was just a lot of sushi coming in today for lunch (33 sushi lunches)

Dinner: Started off busy and only got busier. Since it was just Lizet at the stand (because Kelly was being punished) I helped out a lot. I helped to take names and give quote times, as did Lizet, and she also helped with keeping the host stand stocked. I would step away from time to time to bus, wipe and set a table in the time it took Taylor to walk over to the table, and at one point I saw him at B3 with the tray under his arm and just moving the dirty dishes around. I went over, asked for his tray, put it on the table and told him we need to move faster. He picked up the pace, but he's much like one of those toy cars with the springs in them. The kind where you pull them back and wind up the wheels and let them go and they ZOOM off, only to come to a slow crawl about 2 feet from where they started. yeah, that's Taylor in a nut shell. Or a matchbox car as it may be

The night started off a bit rocky, actually.
A4 was served a toasted gyoza with a raw filling that needed to be refired, then it was run to the wrong table and had to be remade again.

Then Ruthy dropped a soy sauce dish on the floor neat B4, and it had soy sauce in it and it splashed on the lady. They were cool about it, but I bought their dessert.**

A3 told me she felt that the host talked down to her. Lizet, not me. I asked why and she said she came in stating she had a reservation and Lizet said "Do you mean you are on the waitlist?" and the girl got all upset because she felt like Lizet was talking down. From my experience standing next to Lizet and listening to the way she talks to guests, I can't see that she would ever talk down, but I apologized and told her I would speak with Lizet. I did, and she was telling me that she was just trying to be clear with her since we don't take reservations for the dining room. I could see where she was coming from. Just think the girl was being sensitive. In any case she said she would be back next week, she loves it here. I shook her hand on the way out, asked her name (Dena? or something...) and we left on a high note.

Then later on B8 found a hair in the Kaki Fry. Like in the actual breading. Which wasn't out fault. It's the company that makes them fault. Like, the guy bit into it and pulled a hair out from inside the breading. So disgusting I gagged when I looked at it. Who do we get the fried oysters from, or what company makes them? I would like to reach out to them via email about the incident. That's just not cool. And makes us look bad. I explained to them that they come pre-breaded and they totally understood. They were also very understanding.

Overall, we went on a wait around 5:45 and the wait extended anywhere from 30 minutes to 1 hour in the height of it. We got off the wait at 10:10. I cut Ruthy at 9:30, Mandy around 10, and left 3 on to close it down, which worked out since they were all busy with tables and then a few extras that came in. Saw some great teamwork tonight. The Back b's have been a camp ground the last few nights. Last night it was B7 that sat for 3 and a half hours. Tonight it was B6 that sat for 3 hours. Geez.

Had the party room fully booked tonight and it went off without a hitch. The first party was celebrating a family birthday and brought a cake from Nothing Bundt Cakes. I LOVE their cakes so much! I haven't had one in a while. And they left us a piece. I could have eaten that entire cake...and then hated myself afterwards. In anycase, all 3 parties in the room had a rip roaring good time (the 7pm party was a little awkward and and all had separate checks, and then sat until 9pm when I nicely asked them to leave)

Sushi bar, again, got bogged down but mostly because there was no zero ban.

*Speaking of dessert- do we want to consider getting just some plain vanilla ice cream for the apple pie gyoza dessert? That Beet and Celery Root doesn't really go with it.

Specials:
I don't think any of these things really qualify as specials anymore...
Hama Kama 2
Sal Kama 1
Kaki Fry 12
Fried Iidako 7
Tsubugai  7
Snow Crab (Dusten alone sold about 20 to his 6 top) 34

3 Staff members that stood out (why/how):
-Taylor...as mentioned above
-Same goes for the Kelly Incident
-Ruthy did well in the back b's. She was walking around watering, but I think this double definitely got to her by the end I could see her losing steam. I don't blame her. It was a busy day, especially after that lunch shift (I also talked to her about serving canned bevs with a small glass and ice.)
-Everytime we get a new broom, Steve always takes it to the back. Can someone please make sure the Kitchen is using old brooms and not the new ones we buy for FOH. Tempura crumbs don't need a nice new broom.

Any VIP's in?
Lunch: No Rob today :( hope he's doing well. Kayo & Moto and Friends. Sieko & hubs right at 2pm. Also some other guy who I've seen come in right at close too. He sat at the sushi bar.

Dinner: Vivian and Eric. They left abruptly because their home alarm was going off. Hope all is well with them. Ben Gordon. Kenny.

Comps& Void Detail:
Recovery Apple spring roll for soy spill
DNL 50% for the Udon incident.
Kit Error for the Burnt Raw Gyoza
Kit Error for Kaki Fry hair (though after looking at it, it wasn't even our fault...though deserving of a comp)
Owner Comp for Kayo & Friends

R&M needs:

86'd items/ need more:
I ordered more soy sauce ramekins as well as tea pots. Tea Pots should arrive Monday. Please put some on Display and some in the server station. *Scratch that, the credit card was declined. Might come Tuesday now.