Written By: Dusten
LY Dinner Sales: 5477
TY Dinner Sales: 7770
+/- : +42%, +$2293
Dinner Covers: 223
Avg PPA: 34.84
Weather: foggy 50's. misty and wet.
Special events?: week before Christmas
Who worked: Mandy, Sophia, Zayn, John H, Cindy CL1, Clair CL2, Hiroe SA, Alyssa and Annie Host, Cal SA, Grace and Johnny Bar
Flow of Business, Cuts and Ticket Times: Tonight was pretty rough, but we made it. Had an abundance of reservations and large parties walking in as well. At 5:30 we had 2 16-top resos, a 12 and a 10. The 10 turned into 12 and the first 16 turned into 23. We also had a 7 and an 8 walk in before 6pm. Quote times were over an hour for any table and we had at least 3 parties go 20+ minutes over their quote time. Fun! Honestly it could've been much worse. There were no food issues, there were little to no misrings. A couple of women were miffed about the 86'd house wine during happy hour, but if the 2 hours they squatted at the table was any indication, they got over it.
We basically put the parties where we could fit them. It proved to be a challenge for navigating through the dining room for servers. Mandy most notably dropped an entire bottle of Nihon Sakari Junmai. I feel like noise levels approached 4917 levels at one time. That was mainly Taylor Kirk's party I think. Bunch of bros there. I felt pretty bad for the tables that shared the party room with our 16-top parties, but they were pretty gracious. Just happy to get a table I guess. It seemed like a pretty challenging night, but our numbers weren't outrageous. On the other hand, I wonder if we'd have seen as much business with the weather as it was. Once we got the two 12-tops out of the dining room, the wait dwindled and I was able to cut to just two servers. This was right about 9pm.
Tonight was a night I think that our staff really did a great job, all things considered. There were difficulties aplenty and I hear no complaints and no one drug their feet. It was a pleasure to see everyone working to their full ability.
Specials:
3 Staff members that stood out (why/how): John and Cindy were champs with the big parties. They worked out a system between them and had those parties turning their pockets out for us. Any question they had, they already had the answer, I would just tell them to communicate with each other, and the job was done. Very impressive.
One of Zayn's parties followed up with us to say how impressed they were with every aspect of their meal. Always encouraging to hear!
New guy did well at dish it seems. The dishpit stayed organized, but I think it took a significant nosedive during the last hour. I don't think FOH was pulling their weight with sorting dishes. Or maybe all departments. Hard to say. It was a mess.
Matt apparently made the entire kitchen part of a large catering order while simultaneously Expo-ing at lunch. Que Chingon!
Any VIP's in? Aside from the parties, there may have been some regulars. The guy who almost always buys Chaz a beer. a few other familiar faces.
Derek with friends.
Comps& Void Detail: Recover comps for underquotes: Chicken kara-age, Kome Fries, Edamame x2, 3x Zato, Glass of Pinot Grigio- these were 3 different parties that waited over 20 minutes, one for nearly 30 beyond their quote time. They were all very happy once i got done with them.
Spill for Mandy's dropped Nihon Sakari Junmai, a Yuzu Bellini (overmade) and a Thai the Room (made incorrectly)
bday fried ice cream (x3)
SIN for Spiderhouse folks
Employee day off for Derek, drinks and food.
4x edamame for the first 16-top. They snubbed our winelist, brought in their own. I had told them that we did a corkage fee, only to find out we cannot do that anymore.
Guest Changed mind on hot sake.
$15 Holiday Kome bucks redeemed
R&M needs:
86'd items/ need more: We could stand to have about a dozen more drink menus printed. Many were soiled tonight.
Tuesday, December 19, 2017
Monday, December 18, 2017
Mon Am Recap 12/18/17
Written By: Devin Steuerwald
LY Lunch Sales: 2051.00
TY Lunch Sales: 3109.00
+/- : +1058.00, +52%
Lunch Covers: 167
Avg PPA: 18.62
Previous Days Labor: 28%
Previous Days Comps: 7%
Controllable Comps: 1.76%
Weather: rainy and foggy at the start of the shift
Special events?: n/a
Who worked: Lindsey CL1, Kelly S CL2, mandy, Sophia, Krystin Bar, Beorn SA, Brittney H1, Hiroe FR
Flow of Business, Cuts and Ticket Times: Steady start to the day with us filling up and going on a wait by 12:15. Wait stayed pretty small ( 10-15) until about 12:45 when the wait climbed to 30-40 min. started to come down around 1:30 when we came off the wait. Cut down to just closers since everyone had tables. Ticket times were all good and fast and all plates went out looking great.
Noticed we had three reservations for Xmas eve. called them all to let them know there was a glitch in the Resey software and that we were sorry for the inconvenience but we will be closed on the 24 and 25 also that we have a $25 GC in the office for each of them. Elizabeth then showed me how to block a day in resey.
Most of the pint glasses this morning needed to be rewashed, this seems to be a reoccurring theme. I know its a struggle to get out on time with the dishwashers but we need to make sure they are changing the water and checking the level of the chemicals. washing the glasses multiple times is a waste of time and money.
Amanda accidently spilled a miso on a guest today, the guest was very cool and understanding about it. I comped off their drinks as a thank you, 2 iced green tea
We had a frozen in the middle takoyaki go out today, i spoke to the table. they were very understanding. I offered to have the item remade but they said they were fine.
We are completely out of towels so i washed some dirty ones to get us through till wednesday.
Specials: n/a
3 Staff members that stood out (why/how):
brittney did a great job holding down the host stand when we were busy today
Any VIP's in?
Comps& Void Detail:
recovery - spilled miso
KIT Error- Cold Takoyaki
recovery- sd sushi rice-- guest didnt know diffrence between sashimi and nigiri
F&F- for brennan and his mom and brother
emp day off- brennan
F&F- Brennan family
F&F- Jess
Birthday- X1
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2051.00
TY Lunch Sales: 3109.00
+/- : +1058.00, +52%
Lunch Covers: 167
Avg PPA: 18.62
Previous Days Labor: 28%
Previous Days Comps: 7%
Controllable Comps: 1.76%
Weather: rainy and foggy at the start of the shift
Special events?: n/a
Who worked: Lindsey CL1, Kelly S CL2, mandy, Sophia, Krystin Bar, Beorn SA, Brittney H1, Hiroe FR
Flow of Business, Cuts and Ticket Times: Steady start to the day with us filling up and going on a wait by 12:15. Wait stayed pretty small ( 10-15) until about 12:45 when the wait climbed to 30-40 min. started to come down around 1:30 when we came off the wait. Cut down to just closers since everyone had tables. Ticket times were all good and fast and all plates went out looking great.
Noticed we had three reservations for Xmas eve. called them all to let them know there was a glitch in the Resey software and that we were sorry for the inconvenience but we will be closed on the 24 and 25 also that we have a $25 GC in the office for each of them. Elizabeth then showed me how to block a day in resey.
Most of the pint glasses this morning needed to be rewashed, this seems to be a reoccurring theme. I know its a struggle to get out on time with the dishwashers but we need to make sure they are changing the water and checking the level of the chemicals. washing the glasses multiple times is a waste of time and money.
Amanda accidently spilled a miso on a guest today, the guest was very cool and understanding about it. I comped off their drinks as a thank you, 2 iced green tea
We had a frozen in the middle takoyaki go out today, i spoke to the table. they were very understanding. I offered to have the item remade but they said they were fine.
We are completely out of towels so i washed some dirty ones to get us through till wednesday.
Specials: n/a
3 Staff members that stood out (why/how):
brittney did a great job holding down the host stand when we were busy today
Any VIP's in?
Comps& Void Detail:
recovery - spilled miso
KIT Error- Cold Takoyaki
recovery- sd sushi rice-- guest didnt know diffrence between sashimi and nigiri
F&F- for brennan and his mom and brother
emp day off- brennan
F&F- Brennan family
F&F- Jess
Birthday- X1
R&M needs:
86'd items/ need more:
Sunday, December 17, 2017
Sunday PM 12/17/17 recap
Written By: Dusten
LY Dinner Sales: 4093
TY Dinner Sales: 7310
+/- : 79% increase, +$3217
Dinner Covers: 201
Avg PPA: 36.37
Weather: cloudy, 50's and 40's
Special events?: Holiday Shopping Season, Trail of Lights
Who worked: Derek, Sophia, John H, Cindy CL1, Clair CL2, Grace and Naoto at Bar, Melody and Jenny Host, Hiroe FR, Beorn SA and Annie Cktl
Flow of Business, Cuts and Ticket Times: Busy start. Not much of a line at 5:30, but it seems everyone just showed up at that time. We had two large parties walk in, 7 and 9 if I recall, plus our reservation. With all of that, we were full by 6pm. Quote times for a table went up to a high of 45 minutes. Once the big parties got up, we were able to seat a good amount of people and tables turned a little quicker.
Pretty sharp drop off in customers around 8:15. Seems to be the pattern this weekend. I cut Annie at 8:30. Cut Derek, Sophia and the bar at 8:45 and then two on at 9:15pm.
Specials: We sold two of the mushroom specials. one was FNF'd for chef-friends of Vince.
3 Staff members that stood out (why/how): Beorn was pretty visibly worn down towards the end of the shift. Everyone agreed to let him get cut a little earlier.
Derek continues to see if we can hook up tables he thinks are cool. A server at some restaurant he went to last night came in. He asked about SIN discount. I told him that was tomorrow. It was Cindy's table. She later came to ask me if we were doing anything for them- but equally puzzled as to why Derek didn't just do something himself. At least twice this week I rang in and transferred zato-ichi pieces on Camacho's behalf, you know, so HE could pay for his friends to get a little treat.
The dish pit was noticeably more organized tonight. Wes did a good job. Could be that he was more focused on the job rather than existential and epistemological debates, or searching through playlists to find songs that best accompany with such discussions. Josh definitely is helping with coaching the dishwashers on keeping things organized and not allowing careless placement of plates and glassware. I will say this, when Take or Vince or even Jersey found people to be lacking in performance in the kitchen and needed to re-focus the group, the music was the first thing 86'd.
I have noticed that Annie hordes a considerable amount of check presenters when she is cocktailing, including using one to store her receipts. I realize the cocktail servers are doing a good deal more sales here than at 4917, however she definitely needs to be using a server book for her own paperwork. There were multiple times this weekend, both server stations were completely out of check presenters and I would fine two or three at the host stand filled with receipts or scratch paper with orders scribbled on them.
Any VIP's in? Kazu of Fukumoto with 4 other people.
The older couple affectionately known as Ruthy's Parents. They aren't and I should really learn their names.
Comps& Void Detail: Bday Parfait,
FOH Error for yakitori set. Went to wrong table?
Bday Fried Ice Cream x2 (separate tables of course)
Server Misring Shishito peppers- meant to ring in Shishamo
$25 Kome bucks for old Mercury GC.
FNF'd dinner special for Vince's friends.
FNF'd Gyoza for Kazu,
$20 Kome bucks from customer from water break
R&M needs: I need a key to the office. The lock is very easily accidentally locked and it'd would kinda suck for that to happen and the MOD to not have any way to gain access without calling someone in, particularly if their phone was in the office too.
86'd items/ need more: Duck breast,
House Red,
Lychee Sangria,
House White,
Udon Noodles,
Rei sake.
LY Dinner Sales: 4093
TY Dinner Sales: 7310
+/- : 79% increase, +$3217
Dinner Covers: 201
Avg PPA: 36.37
Weather: cloudy, 50's and 40's
Special events?: Holiday Shopping Season, Trail of Lights
Who worked: Derek, Sophia, John H, Cindy CL1, Clair CL2, Grace and Naoto at Bar, Melody and Jenny Host, Hiroe FR, Beorn SA and Annie Cktl
Flow of Business, Cuts and Ticket Times: Busy start. Not much of a line at 5:30, but it seems everyone just showed up at that time. We had two large parties walk in, 7 and 9 if I recall, plus our reservation. With all of that, we were full by 6pm. Quote times for a table went up to a high of 45 minutes. Once the big parties got up, we were able to seat a good amount of people and tables turned a little quicker.
Pretty sharp drop off in customers around 8:15. Seems to be the pattern this weekend. I cut Annie at 8:30. Cut Derek, Sophia and the bar at 8:45 and then two on at 9:15pm.
Specials: We sold two of the mushroom specials. one was FNF'd for chef-friends of Vince.
3 Staff members that stood out (why/how): Beorn was pretty visibly worn down towards the end of the shift. Everyone agreed to let him get cut a little earlier.
Derek continues to see if we can hook up tables he thinks are cool. A server at some restaurant he went to last night came in. He asked about SIN discount. I told him that was tomorrow. It was Cindy's table. She later came to ask me if we were doing anything for them- but equally puzzled as to why Derek didn't just do something himself. At least twice this week I rang in and transferred zato-ichi pieces on Camacho's behalf, you know, so HE could pay for his friends to get a little treat.
The dish pit was noticeably more organized tonight. Wes did a good job. Could be that he was more focused on the job rather than existential and epistemological debates, or searching through playlists to find songs that best accompany with such discussions. Josh definitely is helping with coaching the dishwashers on keeping things organized and not allowing careless placement of plates and glassware. I will say this, when Take or Vince or even Jersey found people to be lacking in performance in the kitchen and needed to re-focus the group, the music was the first thing 86'd.
I have noticed that Annie hordes a considerable amount of check presenters when she is cocktailing, including using one to store her receipts. I realize the cocktail servers are doing a good deal more sales here than at 4917, however she definitely needs to be using a server book for her own paperwork. There were multiple times this weekend, both server stations were completely out of check presenters and I would fine two or three at the host stand filled with receipts or scratch paper with orders scribbled on them.
Any VIP's in? Kazu of Fukumoto with 4 other people.
The older couple affectionately known as Ruthy's Parents. They aren't and I should really learn their names.
Comps& Void Detail: Bday Parfait,
FOH Error for yakitori set. Went to wrong table?
Bday Fried Ice Cream x2 (separate tables of course)
Server Misring Shishito peppers- meant to ring in Shishamo
$25 Kome bucks for old Mercury GC.
FNF'd dinner special for Vince's friends.
FNF'd Gyoza for Kazu,
$20 Kome bucks from customer from water break
R&M needs: I need a key to the office. The lock is very easily accidentally locked and it'd would kinda suck for that to happen and the MOD to not have any way to gain access without calling someone in, particularly if their phone was in the office too.
86'd items/ need more: Duck breast,
House Red,
Lychee Sangria,
House White,
Udon Noodles,
Rei sake.
Sunday AM Recap 12/17/17
Written By: Leary
LY Lunch Sales: 2114
TY Lunch Sales: 3690
+/- : +1576, +75%
Lunch Covers: 145
Avg PPA: $25
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 5.73%
Weather: Cloudy and chilly
Special events?:
Who worked:
Sophia, Patrick, Kelly D, Kelly S Cl 1, Mandy Cl 2, Alyssa & Veronica H, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Very mellow Sunday. It was a steady flow of guests, but we never filled up completely. By 130 I cut Veronica, and cut Sophia at 2. We had a small little pop of tables at 220, but then that was it. Ticket times were good. Staff was pretty unchallenged.
Specials:
3 Staff members that stood out (why/how):
-Beorn is such a trooper and working through his back pain.
-I sat down and talked with Alyssa at the end of the shift, about her slow decline of performance. I let her know that as the oldest host currently she sets the tone for how the other hosts work. I also went over how she needs to be more focused, organized, and hustle more whenever she cocktails. She was very receptive, and said she agreed with everything I laid out. Hopefully will see the difference.
Any VIP's in?
Elizabeth's Mother
Comps& Void Detail:
-FNF for Elizabeth's Mom
-FNF for old SA Jason
-Bday dessert
R&M needs:
Still waiting on Coke to come by and check out the carbonation issue.
86'd items/ need more:
LY Lunch Sales: 2114
TY Lunch Sales: 3690
+/- : +1576, +75%
Lunch Covers: 145
Avg PPA: $25
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 5.73%
Weather: Cloudy and chilly
Special events?:
Who worked:
Sophia, Patrick, Kelly D, Kelly S Cl 1, Mandy Cl 2, Alyssa & Veronica H, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Very mellow Sunday. It was a steady flow of guests, but we never filled up completely. By 130 I cut Veronica, and cut Sophia at 2. We had a small little pop of tables at 220, but then that was it. Ticket times were good. Staff was pretty unchallenged.
Specials:
3 Staff members that stood out (why/how):
-Beorn is such a trooper and working through his back pain.
-I sat down and talked with Alyssa at the end of the shift, about her slow decline of performance. I let her know that as the oldest host currently she sets the tone for how the other hosts work. I also went over how she needs to be more focused, organized, and hustle more whenever she cocktails. She was very receptive, and said she agreed with everything I laid out. Hopefully will see the difference.
Any VIP's in?
Elizabeth's Mother
Comps& Void Detail:
-FNF for Elizabeth's Mom
-FNF for old SA Jason
-Bday dessert
R&M needs:
Still waiting on Coke to come by and check out the carbonation issue.
86'd items/ need more:
Saturday PM Recap 12/16/17
Written By: Chelsea
LY Dinner Sales: $6580
TY Dinner Sales: $8993
+/- : 37% or $2413 over LY
Dinner Covers: 273
Avg PPA: $32.94
Weather: rainy and cold.
Special events?: none
Who worked: Clair, Lindsey, Krystin, Cindy, Derek and Dusten CL, Alyssa Cktl, Naoto and Camacho Bar, Hiroe FR, Beorn and John SA, Melody and Veronica Host.
Flow of Business, Cuts and Ticket Times: Had a crowd outside at opening, but it only filled us up about 1/3-1/2 of the restaurant, and the rest trickled in throughout the rest of the first hour. The whole place was full by 5:55, and then it seemed most people wanted to eat early and get home because of the weather, as the wait grew considerably and was at 45m by 6:15. It stayed at 45 minutes most of the evening, but then did the same as last night and waned down after 8:30. By 8:55 we were temporarily off the wait, until we had a walk in 6 top but they only ended up waiting 15 minutes or so, and just a small handful of tables after that. At 9:35, cut Melody, Alyssa, and went 3 on, cut John at 9:45, and went 2 on at 10. Ticket times were mostly good, but had some fried items take quite a while at the initial pop, one which needed to be comped and was by Leary.
Specials: Kinoko Tempura no Shio Zanmai - 10
3 Staff members that stood out (why/how):
- Melody and Veronica are getting stronger as a team. Since it was a slightly slower night than most Saturday nights, they were able to stay on top of things better than usual and their quotes were on point.
- All the servers were in a good mood and there was more teamwork and less grumbles. Hooray!
- Dish team seemed to have trouble getting started tonight, because they were unable to catch up from lunch. There seemed to be a mountain of dishes most of the evening, and there were three dishwashers. After talking with Josh, it looks like we need three dishwashers for both lunch and dinner on Saturdays. Demond was hustling and moving all night, but the other two didn't have the same sense of urgency, which slowed all three of them down. Josh helped out the dish pit after close so they wouldn't be stuck here all night.
Any VIP's in? James and Ingrid, former employee Fumi.
Comps& Void Detail: 2x Zato-Ichi recovery, the Bar had a Moriawase that added softshell crab but they didn't hear the customer order it, so it was made on the fly and was left at the end of the bar where the bartenders didn't see it and by the time they handed it to the customer it was cold. Resent another one quickly and also the Zatoichi and they were happy. Void BTL spk rose, Alyssa meant to put a glass. Server Misring Karaage, the customer said Kurage but Dusten misheard them. Spill Cassis and Soda. DNL 2x Chazuke, Leary noted that the (regular) customers said there wasn't enough flavor and he believes it was not enough bonito after talking with Josh. Kitchen error for a 31m Moriawase (mentioned above). $20 Kome Bucks from the water main break.
R&M needs: Coke carbonation issue Leary mentioned from lunch.
Closing managers, please make sure the EDC has settled before you go. Last night's had failed and had to be run again tonight, which takes some time. If it fails, you might have to run it 2/3 times before it goes.
86'd items/ need more: Is there a way to only discount off the Mod of an item on the dish? Tried to comp the softshell crab from the earlier problem but the Aloha wouldn't allow me to only discount the Mod of the Moriawase without taking off the whole thing. Also, do we still have the Jangle newspaper? The hosts were looking for it so they could wrap toilet paper but we couldn't find them anywhere.
The deposit was somehow $10 short, but I count each server's cash deposit with them as they give them to me, so I'm not sure how it happened and I didn't realize it until they had all left. Took it from the change bag so it has $1490. Apologies for my error!
LY Dinner Sales: $6580
TY Dinner Sales: $8993
+/- : 37% or $2413 over LY
Dinner Covers: 273
Avg PPA: $32.94
Weather: rainy and cold.
Special events?: none
Who worked: Clair, Lindsey, Krystin, Cindy, Derek and Dusten CL, Alyssa Cktl, Naoto and Camacho Bar, Hiroe FR, Beorn and John SA, Melody and Veronica Host.
Flow of Business, Cuts and Ticket Times: Had a crowd outside at opening, but it only filled us up about 1/3-1/2 of the restaurant, and the rest trickled in throughout the rest of the first hour. The whole place was full by 5:55, and then it seemed most people wanted to eat early and get home because of the weather, as the wait grew considerably and was at 45m by 6:15. It stayed at 45 minutes most of the evening, but then did the same as last night and waned down after 8:30. By 8:55 we were temporarily off the wait, until we had a walk in 6 top but they only ended up waiting 15 minutes or so, and just a small handful of tables after that. At 9:35, cut Melody, Alyssa, and went 3 on, cut John at 9:45, and went 2 on at 10. Ticket times were mostly good, but had some fried items take quite a while at the initial pop, one which needed to be comped and was by Leary.
Specials: Kinoko Tempura no Shio Zanmai - 10
3 Staff members that stood out (why/how):
- Melody and Veronica are getting stronger as a team. Since it was a slightly slower night than most Saturday nights, they were able to stay on top of things better than usual and their quotes were on point.
- All the servers were in a good mood and there was more teamwork and less grumbles. Hooray!
- Dish team seemed to have trouble getting started tonight, because they were unable to catch up from lunch. There seemed to be a mountain of dishes most of the evening, and there were three dishwashers. After talking with Josh, it looks like we need three dishwashers for both lunch and dinner on Saturdays. Demond was hustling and moving all night, but the other two didn't have the same sense of urgency, which slowed all three of them down. Josh helped out the dish pit after close so they wouldn't be stuck here all night.
Any VIP's in? James and Ingrid, former employee Fumi.
Comps& Void Detail: 2x Zato-Ichi recovery, the Bar had a Moriawase that added softshell crab but they didn't hear the customer order it, so it was made on the fly and was left at the end of the bar where the bartenders didn't see it and by the time they handed it to the customer it was cold. Resent another one quickly and also the Zatoichi and they were happy. Void BTL spk rose, Alyssa meant to put a glass. Server Misring Karaage, the customer said Kurage but Dusten misheard them. Spill Cassis and Soda. DNL 2x Chazuke, Leary noted that the (regular) customers said there wasn't enough flavor and he believes it was not enough bonito after talking with Josh. Kitchen error for a 31m Moriawase (mentioned above). $20 Kome Bucks from the water main break.
R&M needs: Coke carbonation issue Leary mentioned from lunch.
Closing managers, please make sure the EDC has settled before you go. Last night's had failed and had to be run again tonight, which takes some time. If it fails, you might have to run it 2/3 times before it goes.
86'd items/ need more: Is there a way to only discount off the Mod of an item on the dish? Tried to comp the softshell crab from the earlier problem but the Aloha wouldn't allow me to only discount the Mod of the Moriawase without taking off the whole thing. Also, do we still have the Jangle newspaper? The hosts were looking for it so they could wrap toilet paper but we couldn't find them anywhere.
The deposit was somehow $10 short, but I count each server's cash deposit with them as they give them to me, so I'm not sure how it happened and I didn't realize it until they had all left. Took it from the change bag so it has $1490. Apologies for my error!
Saturday, December 16, 2017
Saturday AM Recap 12/16/17
Written By: Leary
LY Lunch Sales: 3471
TY Lunch Sales: 4991
+/- : +1520, +44%
Lunch Covers: 221
Avg PPA: 22.58
Previous Days Labor: 19%
Previous Days Comps: 7%
Controllable Comps: 2.34%
Weather: Cold and rainy
Special events?:
Who worked:
Kelly D, Mandy, Sophia, John H, Zayn Cl 1, Johnny Cl 2, Cal & Beorn SA, Annie & Melody H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a busy Saturday. The first 45 minutes were pretty mellow, but we filled up by noon and hit a 30 minute wait. 45 minutes was the peak wait time. Steady wait until the very end. Sat our last table at 2:58 pm. Kitchen ticket times were good. Had some longer ticket times at the end of the shift. I saw a couple of 25-30 roll tickets.
Specials:
3 Staff members that stood out (why/how):
-Kitchen did really well today. Vince kept the staff and the tickets perfect organized. The only misstep was a slightly undercooked Takoyaki, but really solid job by everyone.
-Leo seemed to be struggling a bit again. At one point I noticed that he was trying to cut a maki roll, and his knife tore the nori instead of cutting it. I asked him how often he sharpens his knife and he got quickly flustered by the question. I let him know it was ok, but he had to keep his knife sharp to avoid this issue. I asked him to have Toshi help him, but not sure if that happened or not. Someone please help him sharpen his knife.
-Servers were off today. Everyone was one tripping themselves, and not running food. Followed up with a few of them at the end of the shift and consolidating actions and running food.
-Hiroe is still struggling on the expo line. I think the height of things is really difficult for her at times. She also has a bad habit of not pulling tickets off the printer. At one point I walked up and I noticed there were items in the window without tickets, and when I grabbed the tickets from the printer it was about as tall as me. She does have a great attention to the detail of the dishes, catches things missed by the kitchen, and garnishes are always perfect.
Any VIP's in?
John
Shakey Graves (the staff was pretty uncouth about it)
Owner of Hi-Fi Mycology
Trish from the Alamo
Comps& Void Detail:
-Kitchen error for an undercooked Takoyaki
-Server error Kids Sushi Plate, John misunderstood, they wanted the cooked plate
-FNF for a Mushroom Tempura spec sent to our mushroom provider from Hi-Fi Mycology
-FNF for Trish
R&M needs:
-Coke came out today to get the root beer working. We did later start having issues with the carbonation going in and out. It seem to work ok for awhile and then happened again during dinner. It fixed itself once again, but I put in a service call in, and someone should be out here tonight or tomorrow morning.
86'd items/ need more:
LY Lunch Sales: 3471
TY Lunch Sales: 4991
+/- : +1520, +44%
Lunch Covers: 221
Avg PPA: 22.58
Previous Days Labor: 19%
Previous Days Comps: 7%
Controllable Comps: 2.34%
Weather: Cold and rainy
Special events?:
Who worked:
Kelly D, Mandy, Sophia, John H, Zayn Cl 1, Johnny Cl 2, Cal & Beorn SA, Annie & Melody H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a busy Saturday. The first 45 minutes were pretty mellow, but we filled up by noon and hit a 30 minute wait. 45 minutes was the peak wait time. Steady wait until the very end. Sat our last table at 2:58 pm. Kitchen ticket times were good. Had some longer ticket times at the end of the shift. I saw a couple of 25-30 roll tickets.
Specials:
3 Staff members that stood out (why/how):
-Kitchen did really well today. Vince kept the staff and the tickets perfect organized. The only misstep was a slightly undercooked Takoyaki, but really solid job by everyone.
-Leo seemed to be struggling a bit again. At one point I noticed that he was trying to cut a maki roll, and his knife tore the nori instead of cutting it. I asked him how often he sharpens his knife and he got quickly flustered by the question. I let him know it was ok, but he had to keep his knife sharp to avoid this issue. I asked him to have Toshi help him, but not sure if that happened or not. Someone please help him sharpen his knife.
-Servers were off today. Everyone was one tripping themselves, and not running food. Followed up with a few of them at the end of the shift and consolidating actions and running food.
-Hiroe is still struggling on the expo line. I think the height of things is really difficult for her at times. She also has a bad habit of not pulling tickets off the printer. At one point I walked up and I noticed there were items in the window without tickets, and when I grabbed the tickets from the printer it was about as tall as me. She does have a great attention to the detail of the dishes, catches things missed by the kitchen, and garnishes are always perfect.
Any VIP's in?
John
Shakey Graves (the staff was pretty uncouth about it)
Owner of Hi-Fi Mycology
Trish from the Alamo
Comps& Void Detail:
-Kitchen error for an undercooked Takoyaki
-Server error Kids Sushi Plate, John misunderstood, they wanted the cooked plate
-FNF for a Mushroom Tempura spec sent to our mushroom provider from Hi-Fi Mycology
-FNF for Trish
R&M needs:
-Coke came out today to get the root beer working. We did later start having issues with the carbonation going in and out. It seem to work ok for awhile and then happened again during dinner. It fixed itself once again, but I put in a service call in, and someone should be out here tonight or tomorrow morning.
86'd items/ need more:
Fri PM recap 12/15/17
Written By:Devin
LY Dinner Sales: 6856.00
TY Dinner Sales:
+/- :
Dinner Covers: 291
Avg PPA:
Weather: Partly cloudy currently its 43 the high today was 59.
Special events?: opening night of star wars!!
Who worked: Dusten Cl1, Zayn Cl2, Krystin, Johnny, Sophia, Kelly S, Alyssa CT, Veronica H1, Melody H2, Chaz and Beorn SA, Brennan FR,
Flow of Business, Cuts and Ticket Times:
Steady start to this friday night! we had a 7 top reservation at 5:50 going on a full wait at 6pm. with an average wait time of 30-40 min for that hour. By 7pm the wait got up to about 45- 50 minand by 8pm it was about 45- to an hour wait. started to thin out around 9pm when we went off the wait. Cut CT, H1, SA1, 9:45 cut Sophia and Kelly S. 10:15 cut Johnny and Krystin. closed with Zayn and Dusten having the whole floor.
Ticket times were fine for the most part we had one big push of tickets where we got about 14 tix in 3 minutes. one of them was a midnight sun that fell apart when kitchen was taking it out of the fryer. I went and talked to the table and they had other food and were happy. other than that tix time were great tonight.
I forgot to mention this in my notes from Thursday am, but we need to start tying up the linen bags, the deliveryman said that he had to pick up a lot of towels out of the looker. He said he wouldn't charge us this time but next time he would have to.
Specials:n/a
3 Staff members that stood out (why/how):
-Beorn is an all star, working through back pain with out any negativity or complaints.
-Brennan is really starting to take charge of the expo window!
Any VIP's in?
Jason and Susan
Yuka and family
Andrew and friends
Comps& Void Detail:
server misring- rang nigiri instead of makki
server misring- age. tofu
recovery- smokey barrel, guest made reservation at the wrong Kome
emp day off- yuka and family
emp day off- andrew
kome bucks- from three diffrent tables for $50
R&M needs:
86'd items/ need more:
LY Dinner Sales: 6856.00
TY Dinner Sales:
+/- :
Dinner Covers: 291
Avg PPA:
Weather: Partly cloudy currently its 43 the high today was 59.
Special events?: opening night of star wars!!
Who worked: Dusten Cl1, Zayn Cl2, Krystin, Johnny, Sophia, Kelly S, Alyssa CT, Veronica H1, Melody H2, Chaz and Beorn SA, Brennan FR,
Flow of Business, Cuts and Ticket Times:
Steady start to this friday night! we had a 7 top reservation at 5:50 going on a full wait at 6pm. with an average wait time of 30-40 min for that hour. By 7pm the wait got up to about 45- 50 minand by 8pm it was about 45- to an hour wait. started to thin out around 9pm when we went off the wait. Cut CT, H1, SA1, 9:45 cut Sophia and Kelly S. 10:15 cut Johnny and Krystin. closed with Zayn and Dusten having the whole floor.
Ticket times were fine for the most part we had one big push of tickets where we got about 14 tix in 3 minutes. one of them was a midnight sun that fell apart when kitchen was taking it out of the fryer. I went and talked to the table and they had other food and were happy. other than that tix time were great tonight.
I forgot to mention this in my notes from Thursday am, but we need to start tying up the linen bags, the deliveryman said that he had to pick up a lot of towels out of the looker. He said he wouldn't charge us this time but next time he would have to.
Specials:n/a
3 Staff members that stood out (why/how):
-Beorn is an all star, working through back pain with out any negativity or complaints.
-Brennan is really starting to take charge of the expo window!
Any VIP's in?
Jason and Susan
Yuka and family
Andrew and friends
Comps& Void Detail:
server misring- rang nigiri instead of makki
server misring- age. tofu
recovery- smokey barrel, guest made reservation at the wrong Kome
emp day off- yuka and family
emp day off- andrew
kome bucks- from three diffrent tables for $50
R&M needs:
86'd items/ need more:
Friday, December 15, 2017
Friday AM Recap 12/15/17
Written By: Leary
LY Lunch Sales: 2331
TY Lunch Sales: 2755
+/- : +424, +18%
Lunch Covers: 143
Avg PPA: 19.27
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 6.49 %
Weather: Sunny and Cool
Special events?:
Who worked: Sophia, Zayn, Kelly D, John H, Lindsey Cl 1, Clair Cl 2,
Flow of Business, Cuts and Ticket Times:
Overall pretty calm for a Friday lunch. We had a little bit of a pop at the end of the shift and got our biggest surge of tickets. It was a little hectic for a minute, but everything went smoothly. Ticket times were good.
Sushi rolls were pretty rough today. Poorly cut (someone's knife needs sharpening) and coming unwrapped. I let Toshi know, and he had time to watch Leo and Matt. Shortly after Andrew put on chef coat and got back there to add some guidance. I'm a little concern that Leo is struggling after being done with training for awhile.
Sorry to pick on the sushi bar today, but I was walking through after the shift, and all the storage shelves are poorly organized, and full of crumbs and food matter. Those shelves need to be cleaned nightly. Do we have opening and closing duties for the sushi bar?
Specials:
3 Staff members that stood out (why/how):
-John H is so hit and miss. I love how friendly he is, but at one point he was walking through 2 sections with empty waters spinning a tray and whistling with nothing to do. Teamwork is still lacking in general. I will make it the main focus on the next eval period.
-Beorn is working with a hurt back, and still doing a great job. I had a pre-bussing contest for lunch to try and help that guy out. Such a work horse.
-Cal put in his 2 weeks today. Not a great loss, but I need to get a replacement ASAP. I have a feeling he won't finish out his 2 weeks.
Any VIP's in?
Neil with a friend
Comps& Void Detail:
-2 Bday desserts, and Owner comp for Take
R&M needs:
-Put in another service call with Coke. They said they didn't have a record of my first request, which is weird because we did get the delivery from that call. They said there is another service request in, but couldn't give me an ETA so hopefully they'll be here Monday or Tuesday.
86'd items/ need more:
LY Lunch Sales: 2331
TY Lunch Sales: 2755
+/- : +424, +18%
Lunch Covers: 143
Avg PPA: 19.27
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 6.49 %
Weather: Sunny and Cool
Special events?:
Who worked: Sophia, Zayn, Kelly D, John H, Lindsey Cl 1, Clair Cl 2,
Flow of Business, Cuts and Ticket Times:
Overall pretty calm for a Friday lunch. We had a little bit of a pop at the end of the shift and got our biggest surge of tickets. It was a little hectic for a minute, but everything went smoothly. Ticket times were good.
Sushi rolls were pretty rough today. Poorly cut (someone's knife needs sharpening) and coming unwrapped. I let Toshi know, and he had time to watch Leo and Matt. Shortly after Andrew put on chef coat and got back there to add some guidance. I'm a little concern that Leo is struggling after being done with training for awhile.
Sorry to pick on the sushi bar today, but I was walking through after the shift, and all the storage shelves are poorly organized, and full of crumbs and food matter. Those shelves need to be cleaned nightly. Do we have opening and closing duties for the sushi bar?
Specials:
3 Staff members that stood out (why/how):
-John H is so hit and miss. I love how friendly he is, but at one point he was walking through 2 sections with empty waters spinning a tray and whistling with nothing to do. Teamwork is still lacking in general. I will make it the main focus on the next eval period.
-Beorn is working with a hurt back, and still doing a great job. I had a pre-bussing contest for lunch to try and help that guy out. Such a work horse.
-Cal put in his 2 weeks today. Not a great loss, but I need to get a replacement ASAP. I have a feeling he won't finish out his 2 weeks.
Any VIP's in?
Neil with a friend
Comps& Void Detail:
-2 Bday desserts, and Owner comp for Take
R&M needs:
-Put in another service call with Coke. They said they didn't have a record of my first request, which is weird because we did get the delivery from that call. They said there is another service request in, but couldn't give me an ETA so hopefully they'll be here Monday or Tuesday.
86'd items/ need more:
Thursday, December 14, 2017
Thursday PM recap 12/14/17
Written By: Chelsea
LY Dinner Sales: $4484
TY Dinner Sales: $7581
+/- : 69% or $3097 over LY
Dinner Covers: 242
Avg PPA: $31.33
Weather: warmer than the past few days but still a cool night.
Special events?: the winning ABIA bid day!
Who worked: Kelly S, Kelly D, John, Derek and Dusten CL, Lindsey and Krystin Bar, Annie Cktl, Brennan FR, Cal and Beorn SA, Alyssa and Melody Host.
Flow of Business, Cuts and Ticket Times: Didn't have the usual happy hour bang but still filled up quickly and were full just before 6 pm. By 6:30, the wait was 20-25m, and stayed there until just after 7. Had two walk in 7 tops shortly afterward and that bumped the wait to 45m and it stayed there until just around 9. The wait was still 15-20m at this point, and we went off the wait a couple minutes after 9:30. Went 2 on then, also cut Annie, Alyssa, and Beorn. Ticket times were good on the food, but the bar drinks/cocktails lagged a bit this evening. Krystin was the one making the drinks and made a handful of mistakes throughout the night that slowed her down considerably. I jumped in to help and made several glasses of wine/sake/beers but didn't feel confident enough to be making any cocktails yet so I was unable to help there. Naoto came out toward the end to assist as well. Thursdays should probably have a server for the 4-table section that the bar has.
Specials: none yet
3 Staff members that stood out (why/how):
- Krystin as mentioned above.
- Every other server except Dusten was a double, and they all pulled through as well as they could have. Derek was still a little grumbly here and there, but that was about it. Kelly S was in a good mood which was great, Kelly D handled some big parties pretty well but needed to be reminded to run her sushi. John needed reminding about running his sushi as well.
- Beorn held up well despite having pulled his back.
- Brennan was a superstar runner as usual. Helping out everywhere he can, wiping down areas around him, such a great asset.
- Annie as mentioned below.
Any VIP's in? True and a friend. A handful of familiar faces, but none I could put names to.
Comps& Void Detail: Guest Changed Mind Beefeater, Spill 2x Calpico-Hi, Spill 1x Mars Iwai, 2x Recovery Edamame, the table had been an 8 top but dropped to a 7 so they cancelled their reso before we even opened, came in and got on the wait and then Annie kept telling them "oh it'll just be a few more minutes" without checking with the hosts but then it ended up being almost 20 more minutes because of some campers, so they seemed a bit irritated and asked for a manager. I chatted with her and she was very understanding, but I sent the edamame their way to get them something to eat quickly and then they were very happy. Reminded Annie to check with the hosts before communicating with customers regarding wait time so they she's not giving the wrong information. Kome Bucks from Dusten, DNL Matcha Maker, 4x Birthday dessert.
R&M needs:
86'd items/ need more: suzuki.
LY Dinner Sales: $4484
TY Dinner Sales: $7581
+/- : 69% or $3097 over LY
Dinner Covers: 242
Avg PPA: $31.33
Weather: warmer than the past few days but still a cool night.
Special events?: the winning ABIA bid day!
Who worked: Kelly S, Kelly D, John, Derek and Dusten CL, Lindsey and Krystin Bar, Annie Cktl, Brennan FR, Cal and Beorn SA, Alyssa and Melody Host.
Flow of Business, Cuts and Ticket Times: Didn't have the usual happy hour bang but still filled up quickly and were full just before 6 pm. By 6:30, the wait was 20-25m, and stayed there until just after 7. Had two walk in 7 tops shortly afterward and that bumped the wait to 45m and it stayed there until just around 9. The wait was still 15-20m at this point, and we went off the wait a couple minutes after 9:30. Went 2 on then, also cut Annie, Alyssa, and Beorn. Ticket times were good on the food, but the bar drinks/cocktails lagged a bit this evening. Krystin was the one making the drinks and made a handful of mistakes throughout the night that slowed her down considerably. I jumped in to help and made several glasses of wine/sake/beers but didn't feel confident enough to be making any cocktails yet so I was unable to help there. Naoto came out toward the end to assist as well. Thursdays should probably have a server for the 4-table section that the bar has.
Specials: none yet
3 Staff members that stood out (why/how):
- Krystin as mentioned above.
- Every other server except Dusten was a double, and they all pulled through as well as they could have. Derek was still a little grumbly here and there, but that was about it. Kelly S was in a good mood which was great, Kelly D handled some big parties pretty well but needed to be reminded to run her sushi. John needed reminding about running his sushi as well.
- Beorn held up well despite having pulled his back.
- Brennan was a superstar runner as usual. Helping out everywhere he can, wiping down areas around him, such a great asset.
- Annie as mentioned below.
Any VIP's in? True and a friend. A handful of familiar faces, but none I could put names to.
Comps& Void Detail: Guest Changed Mind Beefeater, Spill 2x Calpico-Hi, Spill 1x Mars Iwai, 2x Recovery Edamame, the table had been an 8 top but dropped to a 7 so they cancelled their reso before we even opened, came in and got on the wait and then Annie kept telling them "oh it'll just be a few more minutes" without checking with the hosts but then it ended up being almost 20 more minutes because of some campers, so they seemed a bit irritated and asked for a manager. I chatted with her and she was very understanding, but I sent the edamame their way to get them something to eat quickly and then they were very happy. Reminded Annie to check with the hosts before communicating with customers regarding wait time so they she's not giving the wrong information. Kome Bucks from Dusten, DNL Matcha Maker, 4x Birthday dessert.
R&M needs:
86'd items/ need more: suzuki.
Thur Recap 12/14/17
Written By: Devin Steuerwald
LY Lunch Sales: 2356.00
TY Lunch Sales: 3724.00
+/- : +1368.00, +58%
Lunch Covers: 166
Avg PPA: 22.43
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 1.13%
Weather: beautiful day!
Special events?: n/a
Who worked: Johnny Cl1, Derek Cl2, Kelly S, Kelly D, Pat, jason C bar, Annie H1, Chaz SA, John H FR
Flow of Business, Cuts and Ticket Times:
nice start to the day with tables trickling in till about 12:15 when we went on a wait. We had two large reservations, a 9 top at 12pm and a 11 top at 1pm. We stayed on a small wait till 1:40 when it started to clear out. No cuts were made.
I got a customer complaint on Annie today. the guest walked in on her cell phone and Annie asked her to get off the phone so she could get her on the reservation list. the guest thought this was rude and asked to speak with me. I spoke with her and calmed down the situation. but then the guest thought Annie had skipped her and sat someone else so she asked to speak with me again. This time she was upset because annie called her "sweetie" the guest took it as condescending. as i was talking to her annie handed me menus for them and I asked where she wanted me to seat them and she answered me "wherever you like" to witch again the guest took offence too. I sat the guests and apologised again, I assured them that i would talk with the host stand after the shift. I sent out edamame and a gyoza to the table and the sushi bar sent out two zatoichi nigiri to them. I checked back at the end of the meal and they thanked me and said that everything was great. I spoke with Annie about trying to read situations better, if someone is upset with you dont call them "sweetie" even if you call everyone sweetie. and if someone is on the phone when they come up to the host stand find a better way to ask them to get off their phone.
Kelly D's last table, a six top, ordered at the same time Derek was putting in his 11 top and a bento box and a chicken karage got stuck behind them. so all of the rest of the table got their food and ate it before the other items came out. they asked for them to be packaged to go. I looked at the ticket times and the CK K was over 40 min and the bento was at 30. I comped off both items and apologised. we explained what had happened and why it was taking so long. they seemed to understand and were very nice on their way out.
I know we dont do sushi bar modification but does that go for back of the house as well? the 11 top today all ordered bento boxes and modified them all so it threw the kitchen off on ticket times at the end of service. can we do no subs on bento boxes?
Art from TX disposal called for Kayo ---- 512-221-6028
Take your defensive driving certificate came in the mail and is in the office
Specials:
3 Staff members that stood out (why/how):
John H did a great job as food runner, i spoke with him at the end of the shift and coached him on being more vocal and calling for runners. and not letting anyone get in his window or touch his tickets. He told me he like FR and would be up to having this shift more.
Any VIP's in?
Comps& Void Detail:
Kitchen error- tix time on bento box and ck karage
recovery- host complaint
birthday X2
R&M needs:
86'd items/ need more:
toro
LY Lunch Sales: 2356.00
TY Lunch Sales: 3724.00
+/- : +1368.00, +58%
Lunch Covers: 166
Avg PPA: 22.43
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 1.13%
Weather: beautiful day!
Special events?: n/a
Who worked: Johnny Cl1, Derek Cl2, Kelly S, Kelly D, Pat, jason C bar, Annie H1, Chaz SA, John H FR
Flow of Business, Cuts and Ticket Times:
nice start to the day with tables trickling in till about 12:15 when we went on a wait. We had two large reservations, a 9 top at 12pm and a 11 top at 1pm. We stayed on a small wait till 1:40 when it started to clear out. No cuts were made.
I got a customer complaint on Annie today. the guest walked in on her cell phone and Annie asked her to get off the phone so she could get her on the reservation list. the guest thought this was rude and asked to speak with me. I spoke with her and calmed down the situation. but then the guest thought Annie had skipped her and sat someone else so she asked to speak with me again. This time she was upset because annie called her "sweetie" the guest took it as condescending. as i was talking to her annie handed me menus for them and I asked where she wanted me to seat them and she answered me "wherever you like" to witch again the guest took offence too. I sat the guests and apologised again, I assured them that i would talk with the host stand after the shift. I sent out edamame and a gyoza to the table and the sushi bar sent out two zatoichi nigiri to them. I checked back at the end of the meal and they thanked me and said that everything was great. I spoke with Annie about trying to read situations better, if someone is upset with you dont call them "sweetie" even if you call everyone sweetie. and if someone is on the phone when they come up to the host stand find a better way to ask them to get off their phone.
Kelly D's last table, a six top, ordered at the same time Derek was putting in his 11 top and a bento box and a chicken karage got stuck behind them. so all of the rest of the table got their food and ate it before the other items came out. they asked for them to be packaged to go. I looked at the ticket times and the CK K was over 40 min and the bento was at 30. I comped off both items and apologised. we explained what had happened and why it was taking so long. they seemed to understand and were very nice on their way out.
I know we dont do sushi bar modification but does that go for back of the house as well? the 11 top today all ordered bento boxes and modified them all so it threw the kitchen off on ticket times at the end of service. can we do no subs on bento boxes?
Art from TX disposal called for Kayo ---- 512-221-6028
Take your defensive driving certificate came in the mail and is in the office
Specials:
3 Staff members that stood out (why/how):
John H did a great job as food runner, i spoke with him at the end of the shift and coached him on being more vocal and calling for runners. and not letting anyone get in his window or touch his tickets. He told me he like FR and would be up to having this shift more.
Any VIP's in?
Comps& Void Detail:
Kitchen error- tix time on bento box and ck karage
recovery- host complaint
birthday X2
R&M needs:
86'd items/ need more:
toro
Wednesday, December 13, 2017
Wed PM recap 12/13/17
Written By: Devin Steuerwald
LY Dinner Sales: 5069.00
TY Dinner Sales: 6554.00
+/- : +1485.00, +29%
Dinner Covers: 221
Avg PPA: 29.66
Weather: Partly cloudy currently its 48 the high today was 62
Special events?: n/a
Who worked: Johnny Cl1, John H Cl2, Kelly S, Zayn, Pat, Bar Lindsey and Grace, Brennan FR, Chaz SA, Annie H2, Veronica H1
Flow of Business, Cuts and Ticket Times: Slow start to HH did not fill up till 6:20 pm and we went on a wait by 6:25. We had two large reservation (8 top @ pm and 7 top @ 8pm) We stayed on a small wait most of the night, by 8:30 we were at a 30 min wait. We came off the wait by 9:15. Cut H1, Pat and Kelly S and the bar from taking tables. Ticket times were all fast and plates all went out looking great.
Daniel trained on sushi bar tonight and that guy is an all star, they had him on rolls and Josh told me though he was the trainer he was learning from watching him!
I had a $154.00 pay out to vince tonight because his card was declined at restaurant depot so he paid out of his pocket.
Specials:
n/a
3 Staff members that stood out (why/how):
Toshi let me know that Johnny made a few mistakes that the Sushi bar had to fix, im sure he just had an off shift. Sushi bar can be intense with everything coming at you at once.
Any VIP's in?
Ryan from Sa Ten
Friends of Kelly S
friends of zayn
Comps& Void Detail:
Spill X2 ( noted in the log)
Server misring oolong Hi (also noted in spill log)
Emp day off- ryan sa ten
F&F- X2 zayn and Kelly S's friends
bday- X1
R&M needs:
bathroom hand soap refills
86'd items/ need more:
LY Dinner Sales: 5069.00
TY Dinner Sales: 6554.00
+/- : +1485.00, +29%
Dinner Covers: 221
Avg PPA: 29.66
Weather: Partly cloudy currently its 48 the high today was 62
Special events?: n/a
Who worked: Johnny Cl1, John H Cl2, Kelly S, Zayn, Pat, Bar Lindsey and Grace, Brennan FR, Chaz SA, Annie H2, Veronica H1
Flow of Business, Cuts and Ticket Times: Slow start to HH did not fill up till 6:20 pm and we went on a wait by 6:25. We had two large reservation (8 top @ pm and 7 top @ 8pm) We stayed on a small wait most of the night, by 8:30 we were at a 30 min wait. We came off the wait by 9:15. Cut H1, Pat and Kelly S and the bar from taking tables. Ticket times were all fast and plates all went out looking great.
Daniel trained on sushi bar tonight and that guy is an all star, they had him on rolls and Josh told me though he was the trainer he was learning from watching him!
I had a $154.00 pay out to vince tonight because his card was declined at restaurant depot so he paid out of his pocket.
Specials:
n/a
3 Staff members that stood out (why/how):
Toshi let me know that Johnny made a few mistakes that the Sushi bar had to fix, im sure he just had an off shift. Sushi bar can be intense with everything coming at you at once.
Any VIP's in?
Ryan from Sa Ten
Friends of Kelly S
friends of zayn
Comps& Void Detail:
Spill X2 ( noted in the log)
Server misring oolong Hi (also noted in spill log)
Emp day off- ryan sa ten
F&F- X2 zayn and Kelly S's friends
bday- X1
R&M needs:
bathroom hand soap refills
86'd items/ need more:
Mon AM recap 12/13/17
Written By: Devin Steuerwald
LY Lunch Sales: 2499.00
TY Lunch Sales: 2966.00
+/- : +467.00, +19%
Lunch Covers: 139
Avg PPA: 21.34
Previous Days Labor: 21%
Previous Days Comps: 8%
Controllable Comps: .75%
Weather: Sunny currently with a high of 63
Special events?: n/a
Who worked: Sophia Cl1, Kelly D CL2, Pat, Mandy, Naoto Bar, Brittany H1, Chaz SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slower start to this lunch didn't start getting busy till 12:30ish when we went on a small wait. The wait didn't last long i would say we were off by 1pm and it only got up to about four or five names long. top wait was about 10-15 mins. No cuts were made due to lingering tables. Ticket times were all fast and plates went out looking great.
Specials:
3 Staff members that stood out (why/how):
lots of teamwork and positive attitudes today from all FOH staff.
Any VIP's in?
Eric from Daruma
Friends of Brittany
Comps& Void Detail:
emp day off- eric from daruma
Guest Changed Mind- oolong-hi ( thought it was just oolong tea)
Kome Bucks- $2 price difference in salad
F&F- brittney friends
R&M needs:
86'd items/ need more:
hot sake
LY Lunch Sales: 2499.00
TY Lunch Sales: 2966.00
+/- : +467.00, +19%
Lunch Covers: 139
Avg PPA: 21.34
Previous Days Labor: 21%
Previous Days Comps: 8%
Controllable Comps: .75%
Weather: Sunny currently with a high of 63
Special events?: n/a
Who worked: Sophia Cl1, Kelly D CL2, Pat, Mandy, Naoto Bar, Brittany H1, Chaz SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slower start to this lunch didn't start getting busy till 12:30ish when we went on a small wait. The wait didn't last long i would say we were off by 1pm and it only got up to about four or five names long. top wait was about 10-15 mins. No cuts were made due to lingering tables. Ticket times were all fast and plates went out looking great.
Specials:
3 Staff members that stood out (why/how):
lots of teamwork and positive attitudes today from all FOH staff.
Any VIP's in?
Eric from Daruma
Friends of Brittany
Comps& Void Detail:
emp day off- eric from daruma
Guest Changed Mind- oolong-hi ( thought it was just oolong tea)
Kome Bucks- $2 price difference in salad
F&F- brittney friends
R&M needs:
86'd items/ need more:
hot sake
tuesday recap 12/12/17
Written By:Devin Steuerwald
LY Dinner Sales: 4332.00
TY Dinner Sales:6570.00
+/- :+1681.00, +34%
Dinner Covers: 210
Avg PPA: 31.29
Weather: partly cloudy the high was 63 currently its 42
Special events?: n/a
Who worked: Mandy CL1, Kelly S CL2, John H, Zayn, Lindsey, Krystin and Johnny Bar, Annie H1, Jenny H2, Cal SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start to HH with just a few tables every 10-15 min coming in. By 6:30 we still hadn't filled up only about 87 people. We went on a full wait by almost 7pm. By 8pm our average wait was 35 min and we came off the wait by 8:45. Cut Zayn and lindsey and H1 at 9pm. then cut bar (from tables) and John H at 9:30. Ticket times were great across the board tonight.
We had another hair found in a wasabi/ ginger set up tonight. that is two in less than a week, i feel we should move to wearing gloves and hairnets to make those set ups.
sarah Staples picked up her GC for Ronald McDonald house.
We had a guest at seat 8 at the sushibar say they never got their beef carpaccio even though the sushibar remembers making it. we sent out another on the fly and apologised for the wait. the seemed happy when they left.
***Leary**** The numbers on the spreadsheet didn't match what i had. I added up all the check outs and payouts and my cash matched that, i think there is a problem with the spreadsheet. putting everything in a separate envelope.******update leary stoped by and we discovered that all of the AM checkouts were diffrent then the ones entered. Zayn owes $5, Pat owes $6, Krystin owes $11, Kelly D owes $6, Bar owes $19. I updated the spreadsheet with the correct totals but the deposit is off until we collect this money.
Specials:
3 Staff members that stood out (why/how):
John H did a great job pre bussing, running food (his own and others), and every time i saw him come out of the dish pit he had clean dishes in his hands.
Lindsey was in pain from her neck all shift but she still stayed positive and helpful
Any VIP's in?
Kayo, Take, and family
Kayo's daughters music teacher
Renee and her BF
Comps& Void Detail:
GCM- beef carpaccio
birthday X1
emp day off renee
owner comp
F&F- music teacher
R&M needs:
86'd items/ need more:
hot sake
LY Dinner Sales: 4332.00
TY Dinner Sales:6570.00
+/- :+1681.00, +34%
Dinner Covers: 210
Avg PPA: 31.29
Weather: partly cloudy the high was 63 currently its 42
Special events?: n/a
Who worked: Mandy CL1, Kelly S CL2, John H, Zayn, Lindsey, Krystin and Johnny Bar, Annie H1, Jenny H2, Cal SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start to HH with just a few tables every 10-15 min coming in. By 6:30 we still hadn't filled up only about 87 people. We went on a full wait by almost 7pm. By 8pm our average wait was 35 min and we came off the wait by 8:45. Cut Zayn and lindsey and H1 at 9pm. then cut bar (from tables) and John H at 9:30. Ticket times were great across the board tonight.
We had another hair found in a wasabi/ ginger set up tonight. that is two in less than a week, i feel we should move to wearing gloves and hairnets to make those set ups.
sarah Staples picked up her GC for Ronald McDonald house.
We had a guest at seat 8 at the sushibar say they never got their beef carpaccio even though the sushibar remembers making it. we sent out another on the fly and apologised for the wait. the seemed happy when they left.
***Leary**** The numbers on the spreadsheet didn't match what i had. I added up all the check outs and payouts and my cash matched that, i think there is a problem with the spreadsheet. putting everything in a separate envelope.******update leary stoped by and we discovered that all of the AM checkouts were diffrent then the ones entered. Zayn owes $5, Pat owes $6, Krystin owes $11, Kelly D owes $6, Bar owes $19. I updated the spreadsheet with the correct totals but the deposit is off until we collect this money.
Specials:
3 Staff members that stood out (why/how):
John H did a great job pre bussing, running food (his own and others), and every time i saw him come out of the dish pit he had clean dishes in his hands.
Lindsey was in pain from her neck all shift but she still stayed positive and helpful
Any VIP's in?
Kayo, Take, and family
Kayo's daughters music teacher
Renee and her BF
Comps& Void Detail:
GCM- beef carpaccio
birthday X1
emp day off renee
owner comp
F&F- music teacher
R&M needs:
86'd items/ need more:
hot sake
Tuesday, December 12, 2017
Tuesday 12/12/17 A.M.
Written By: Drew
LY Lunch Sales: $2331
TY Lunch Sales: $2486
+/- : +155
Lunch Covers: 127
Avg PPA: $19.57
Weather:
Beautiful weather! Sunny and in the 60's
Special events?:
Who worked:
Kelly D, Krysten, Lindsey BAR, Zayn CL 1, Patrick CL 2, Hiroe FR, Brittany H, Chaz SA
Flow of Business, Cuts and Ticket Times:
-Started out super slow. Got our first table around 11:30, then filled up by 12:30. Went on a small 5 minute wait at that time. I noticed today that alo of servers kept asking me if we could substitute items. Im not sure if its because the staff is newer or if they were all being timid but let make sure we are reitterating to them that we do not do substitutions.
-Had a table send back some Dynamite wings today, said they were undercooked. Leary examined it further and realized it was slightly undercooked. I went over to the table and apologized, offered to have another one refired but they didnt want a replacement, so i just comped it. They were very understanding and said they were regulars and love Kome.
-Had a ticket get lost at sushi bar that was 2 rolls and thats all the guests were eating. I quickly had spencer make them on the fly and had kazu send 2 zatoichi pieces as well since it had been 20 mintues. Delivered their food myself and made sure they were happy.
3 Staff members that stood out (why/how):
-Had a bit of an issue with Brittany constantly leaving the host stand. I spoke with her and told her Managers are there to help but not to take advantage of having someone there. She needs to remain at host stand and not wonder.
-Servers did a terrible job prebussing their tables. Leary had mentioned it to them in passing and i reiterated it again when i saw they were still not prebussing. Lets make sure its part of preshift.
Any VIP's in?
Friend of mine and old customer i brought over from previous restaurant.
Comps& Void Detail:
Kitchen Error Dyn Wings
FNF for my friend.
R&M needs:
86'd items/ need more:
Root Beer.
LY Lunch Sales: $2331
TY Lunch Sales: $2486
+/- : +155
Lunch Covers: 127
Avg PPA: $19.57
Weather:
Beautiful weather! Sunny and in the 60's
Special events?:
Who worked:
Kelly D, Krysten, Lindsey BAR, Zayn CL 1, Patrick CL 2, Hiroe FR, Brittany H, Chaz SA
Flow of Business, Cuts and Ticket Times:
-Started out super slow. Got our first table around 11:30, then filled up by 12:30. Went on a small 5 minute wait at that time. I noticed today that alo of servers kept asking me if we could substitute items. Im not sure if its because the staff is newer or if they were all being timid but let make sure we are reitterating to them that we do not do substitutions.
-Had a table send back some Dynamite wings today, said they were undercooked. Leary examined it further and realized it was slightly undercooked. I went over to the table and apologized, offered to have another one refired but they didnt want a replacement, so i just comped it. They were very understanding and said they were regulars and love Kome.
-Had a ticket get lost at sushi bar that was 2 rolls and thats all the guests were eating. I quickly had spencer make them on the fly and had kazu send 2 zatoichi pieces as well since it had been 20 mintues. Delivered their food myself and made sure they were happy.
3 Staff members that stood out (why/how):
-Had a bit of an issue with Brittany constantly leaving the host stand. I spoke with her and told her Managers are there to help but not to take advantage of having someone there. She needs to remain at host stand and not wonder.
-Servers did a terrible job prebussing their tables. Leary had mentioned it to them in passing and i reiterated it again when i saw they were still not prebussing. Lets make sure its part of preshift.
Any VIP's in?
Friend of mine and old customer i brought over from previous restaurant.
Comps& Void Detail:
Kitchen Error Dyn Wings
FNF for my friend.
R&M needs:
86'd items/ need more:
Root Beer.
Monday, December 11, 2017
Monday PM 12/11/17 recap
Written By: Dusten
LY Dinner Sales: 4332
TY Dinner Sales:7306
+/- : +69%, +$2974
Dinner Covers: 224
Avg PPA: 32.62
Weather: high in the 70's low in the 40's, partly cloudy.
Special events?:
Who worked: Cindy, John H, Mandy, Zayn CL1, Clair CL2, Hiroe FR, Cal SA, Annie and Melody H, Grace and Johnny Bar
Flow of Business, Cuts and Ticket Times: Started off pretty slow. Not a big HH crowd. Things did build pretty gradually to a full on busy night. We went on a wait at 6:15 and things did not die off until after 9pm. Food was looking good and no excessive ticket times to note. Lots of hustle out of most everyone. I cut John H, Mandy and the Bar section at 9:15 and left Clair and Zayne to shut it down at 9:30pm.
2 concerns with the menu:
One, the Large Salad is listed on the menu as $9, but the price we've been charging is $10. Customer pointed this out. $1 Kome buck for them.
Two, the Harusame Crab Salad recipe does not include edamame, however the menu lists it as an ingredient. Customer ate most of it before bringing this to our attention. Comped that for them.
Specials:
3 Staff members that stood out (why/how): Cindy was particularly helpful on the floor today. She had full hands at all times. She shared the party room with John and made the most of her downtime running food, bringing up plates and bussing tables. Super team player.
Cal is pretty slow but steady I guess. Everyone has to pitch in a good deal more effort when he SA's solo. On the other hand, his personality is seemingly less abrasive. He will say something off-color as a joke that might be a laugh riot at his other job, but can be a bit off-putting with the FOH crowd here.
John did well tonight. I think he really has been stepping up his game lately and hopefully that continues. He had the reserved party tonight, all Japanese businessmen. I spoke with them briefly about their meal and they said everything was great.
Sushi Bar Josh cut his finger tonight. Nothing terribly urgent. He got bandaged up and went back to the line.
Mandy got pretty bent out of shape when I brought drinks around to a table she was greeting. Annie had sold the drinks, was weeded and asked me to run them. I brought them around and found Mandy talking with the table. Since it was her's, I handed the drinks off to her. She gave me an odd look and later mention that she resented presenting the drinks since she's not getting tipped on the sales. I told her that isn't the attitude to have around here. Problem is, that is exactly her philosophy I've seen it demonstrated through her actions and words plenty of times here and at the old location.
Any VIP's in? Regular guy that sits alone at the bar. White guy with long stringy hair. I think his name is Alex? I can't remember. He's been here at least 3 times since we reopened.
Comps& Void Detail: bday tempura ice cream
SIN discount for Yellowjacket, Uchi and I can't remember the 3rd... a mescal bar.
Kitchen Error Harusame no Edamame
Promo comp for Chelsea's photos.
FNF'd a couple Madai pieces for friends of Clair
Employee Discount for Sa-Ten table
Hefty ANA discount on John's party
$15 Kome Bucks from Mandy
$1 Kome buck for difference in Large Salad price.
R&M needs:
86'd items/ need more: suzuki, endo roll,
LY Dinner Sales: 4332
TY Dinner Sales:7306
+/- : +69%, +$2974
Dinner Covers: 224
Avg PPA: 32.62
Weather: high in the 70's low in the 40's, partly cloudy.
Special events?:
Who worked: Cindy, John H, Mandy, Zayn CL1, Clair CL2, Hiroe FR, Cal SA, Annie and Melody H, Grace and Johnny Bar
Flow of Business, Cuts and Ticket Times: Started off pretty slow. Not a big HH crowd. Things did build pretty gradually to a full on busy night. We went on a wait at 6:15 and things did not die off until after 9pm. Food was looking good and no excessive ticket times to note. Lots of hustle out of most everyone. I cut John H, Mandy and the Bar section at 9:15 and left Clair and Zayne to shut it down at 9:30pm.
2 concerns with the menu:
One, the Large Salad is listed on the menu as $9, but the price we've been charging is $10. Customer pointed this out. $1 Kome buck for them.
Two, the Harusame Crab Salad recipe does not include edamame, however the menu lists it as an ingredient. Customer ate most of it before bringing this to our attention. Comped that for them.
Specials:
3 Staff members that stood out (why/how): Cindy was particularly helpful on the floor today. She had full hands at all times. She shared the party room with John and made the most of her downtime running food, bringing up plates and bussing tables. Super team player.
Cal is pretty slow but steady I guess. Everyone has to pitch in a good deal more effort when he SA's solo. On the other hand, his personality is seemingly less abrasive. He will say something off-color as a joke that might be a laugh riot at his other job, but can be a bit off-putting with the FOH crowd here.
John did well tonight. I think he really has been stepping up his game lately and hopefully that continues. He had the reserved party tonight, all Japanese businessmen. I spoke with them briefly about their meal and they said everything was great.
Sushi Bar Josh cut his finger tonight. Nothing terribly urgent. He got bandaged up and went back to the line.
Mandy got pretty bent out of shape when I brought drinks around to a table she was greeting. Annie had sold the drinks, was weeded and asked me to run them. I brought them around and found Mandy talking with the table. Since it was her's, I handed the drinks off to her. She gave me an odd look and later mention that she resented presenting the drinks since she's not getting tipped on the sales. I told her that isn't the attitude to have around here. Problem is, that is exactly her philosophy I've seen it demonstrated through her actions and words plenty of times here and at the old location.
Any VIP's in? Regular guy that sits alone at the bar. White guy with long stringy hair. I think his name is Alex? I can't remember. He's been here at least 3 times since we reopened.
Comps& Void Detail: bday tempura ice cream
SIN discount for Yellowjacket, Uchi and I can't remember the 3rd... a mescal bar.
Kitchen Error Harusame no Edamame
Promo comp for Chelsea's photos.
FNF'd a couple Madai pieces for friends of Clair
Employee Discount for Sa-Ten table
Hefty ANA discount on John's party
$15 Kome Bucks from Mandy
$1 Kome buck for difference in Large Salad price.
R&M needs:
86'd items/ need more: suzuki, endo roll,
mon am recap 12/11/17
Written By: Devin Steuerwald
LY Lunch Sales: 1450.00
TY Lunch Sales: 2548.00
+/- : +1098.00, +76%
Lunch Covers: 137
Avg PPA: 18.60
Previous Days Labor: 35%
Previous Days Comps: 9%
Controllable Comps: 2.24%
Weather: partly cloudy with a high of 77 and a low 45
Special events?: n/a
Who worked: Pat CL1, Derek CL2, Mandy, John H, Brittney Host, Jason C bar, Chaz SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
slower start to the day we finally filled up around 12 and went on a small wait, but the wait only lasted for 3 tables and we came off the wait. started to die out around 1:30 so I cut John and Mandy since they are doubles. ticket times were all fast and came out looking great.
we were out of towels this morning so i got a bunch out of the dirty linen bag and washed them. Leary is increasing the par but if we run out again please do a load of towels so we have some to start the day.
got a customer complaint on Derek today from table 42. A gentleman came up as i was putting in the emp food order and asked if I was the Mod. He said he was friends with leary, i believe he said his name was eric, said he come in all the time and service was slow today. I apologized and asked for some more details. He said derek took a little bit to greet them and didn't come back very often. I pulled up the ticket times and the original order was at 12:20 then he ordered 2 more rounds of food all 4 min apart. Derek did seem to be in a funk today so maybe that played a part in the complaint.
Mandy got a little frantic during opening today because we only had two openers. I feel like we only had 2 openers the last couple of mondays and everything was fine. She told me that it is a lot of work for two people. that attitude carried over into the shift and I overheard her telling someone else about what a bad shift she was having.
Specials: n/a
3 Staff members that stood out (why/how):
Any VIP's in?
grouop of Yellow Jacket emps
Comps& Void Detail:
Sin- yellow jacket
emp day off- Zayn
R&M needs:
AC guys came in today and said we aren't able to cool with the PDR AC. they need to do a pressure test on it either tuesday or wednesday am to see if its the coil or the line set.
86'd items/ need more:
LY Lunch Sales: 1450.00
TY Lunch Sales: 2548.00
+/- : +1098.00, +76%
Lunch Covers: 137
Avg PPA: 18.60
Previous Days Labor: 35%
Previous Days Comps: 9%
Controllable Comps: 2.24%
Weather: partly cloudy with a high of 77 and a low 45
Special events?: n/a
Who worked: Pat CL1, Derek CL2, Mandy, John H, Brittney Host, Jason C bar, Chaz SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
slower start to the day we finally filled up around 12 and went on a small wait, but the wait only lasted for 3 tables and we came off the wait. started to die out around 1:30 so I cut John and Mandy since they are doubles. ticket times were all fast and came out looking great.
we were out of towels this morning so i got a bunch out of the dirty linen bag and washed them. Leary is increasing the par but if we run out again please do a load of towels so we have some to start the day.
got a customer complaint on Derek today from table 42. A gentleman came up as i was putting in the emp food order and asked if I was the Mod. He said he was friends with leary, i believe he said his name was eric, said he come in all the time and service was slow today. I apologized and asked for some more details. He said derek took a little bit to greet them and didn't come back very often. I pulled up the ticket times and the original order was at 12:20 then he ordered 2 more rounds of food all 4 min apart. Derek did seem to be in a funk today so maybe that played a part in the complaint.
Mandy got a little frantic during opening today because we only had two openers. I feel like we only had 2 openers the last couple of mondays and everything was fine. She told me that it is a lot of work for two people. that attitude carried over into the shift and I overheard her telling someone else about what a bad shift she was having.
Specials: n/a
3 Staff members that stood out (why/how):
Any VIP's in?
grouop of Yellow Jacket emps
Comps& Void Detail:
Sin- yellow jacket
emp day off- Zayn
R&M needs:
AC guys came in today and said we aren't able to cool with the PDR AC. they need to do a pressure test on it either tuesday or wednesday am to see if its the coil or the line set.
86'd items/ need more:
Sunday, December 10, 2017
Sunday 12/10/17 PM recap
Written By: Dusten
LY Dinner Sales: 5093
TY Dinner Sales: 5431
+/- : +7%, +$338
Dinner Covers: 188
Avg PPA: 28.89
Weather: high 69, low 41, partly cloudy
Special events?:
Who worked: Clair CL1, Derek CL2, John H, Kelly D, Zayn, Grace and NAoto at Bar, Hiroe FR, Beorn SA, Annie Cktl, Veronica and Jenny at Host.
Flow of Business, Cuts and Ticket Times: Pretty typical Sunday. Large pop at opening, about 50 covers. Went on a wait by 6-6:30 with quote times reaching almost 30 minutes. Everyone was going about their work professionally and food looked great. No customer complaints. No excessive ticket times. Things slowed considerably a bit earlier than expected. Came off wait at about 7:30. We stayed pretty full with only a couple of parties waiting every so often. I cut Annie at 8:30. I cut Kelly, Zayn and the Bar tables at 9pm and then cut John at 9:30pm.
Specials:
3 Staff members that stood out (why/how): Kelly Dobbins made a significant mistake on closing out a couple of checks tonight. She forgot to close out her initial table 61. When she was closing out the second party at that table she noticed a charge that was from the previous tab. Not recognising the charge she deleted it. I reopened the check, split off the first party's items and voided them off. I adjusted the credit card charges for the second party- they'd all split payments equally without realizing they were paying for two meals. Leary says he will finish correcting the payment for the initial party in the morning. To her credit, Kelly was very apologetic and promised to not make that mistake again.
Derek is a frequent subject of the blog lately it seems. He can be the quickest and easiest to deal with, or the most frustrating. About 8 minutes before opening he asked me something along the lines of if the host stand could seat the party room with the first few tables. No logic behind the suggestion was offered and I told him we would be seating people on the normal rotation. That made no sense.
Later, shortly after Leary had left he tells me that he had a very good friend at a table that he'd talked to about discounting, but the wrong table had been discounted. I looked and his employee discount had been applied to table 41 for about $12 off. His friends were at table 40 apparently and their table was actually $170 at that time. I asked him if he was paying for the meal, he said no, but he'd already cleared it with Leary. Derek has a long history of asking me for discounts for his friends, or a table he thought was cool, or just anyone sometimes it seems. I texted Leary and told him the situation. Leary ok'd discounting their food this time, as he'd already agreed to do so. The table had ordered a good amount of pricier liquor, for which they pair full price.
I was helping everyone run everything I saw from the sushi bar, the bar, and the kitchen at one point. I had just dropped a sushi order off at 41, and when I turned around he was physically seated in a chair with (who I found out later) were his friends. All I knew at that point was I was running his food while he was literally sitting on his ass. Only is it slightly forgivable that they were his good friends, but I could probably count on one hand how many times I've sat in a chair with customers while on the clock since I started at Kome. To me it reeks of unprofessionalism and irked me to see that. Especially with everyone else working hard at that moment. Especially when he has had a real issue with running his own food lately. I see Derek as a relentless opportunist and I do not have much patience for that.
Any VIP's in? Lainey from Genji Sake with her sister and boyfriend.
David and Ransom
My friends Krystal with her husband Ian. She owns Crave Chocolate and they are opening an italian fine dining restaurant on Cesar Chavez called Intero... hopefully this month they say.
There were some other regulars I recognized.
Comps& Void Detail: Server Misring Tarantula- Clair thought a table ordered it, but apparently they were only considering it.
FNF for Derek's buds.
FNF for Lainey
ANA discount
$10 customer Kome bucks
R&M needs:
86'd items/ need more: We needed more high chairs than we currently have today. One has a broken belt, also.
RIP Eringi Nigiri
LY Dinner Sales: 5093
TY Dinner Sales: 5431
+/- : +7%, +$338
Dinner Covers: 188
Avg PPA: 28.89
Weather: high 69, low 41, partly cloudy
Special events?:
Who worked: Clair CL1, Derek CL2, John H, Kelly D, Zayn, Grace and NAoto at Bar, Hiroe FR, Beorn SA, Annie Cktl, Veronica and Jenny at Host.
Flow of Business, Cuts and Ticket Times: Pretty typical Sunday. Large pop at opening, about 50 covers. Went on a wait by 6-6:30 with quote times reaching almost 30 minutes. Everyone was going about their work professionally and food looked great. No customer complaints. No excessive ticket times. Things slowed considerably a bit earlier than expected. Came off wait at about 7:30. We stayed pretty full with only a couple of parties waiting every so often. I cut Annie at 8:30. I cut Kelly, Zayn and the Bar tables at 9pm and then cut John at 9:30pm.
Specials:
3 Staff members that stood out (why/how): Kelly Dobbins made a significant mistake on closing out a couple of checks tonight. She forgot to close out her initial table 61. When she was closing out the second party at that table she noticed a charge that was from the previous tab. Not recognising the charge she deleted it. I reopened the check, split off the first party's items and voided them off. I adjusted the credit card charges for the second party- they'd all split payments equally without realizing they were paying for two meals. Leary says he will finish correcting the payment for the initial party in the morning. To her credit, Kelly was very apologetic and promised to not make that mistake again.
Derek is a frequent subject of the blog lately it seems. He can be the quickest and easiest to deal with, or the most frustrating. About 8 minutes before opening he asked me something along the lines of if the host stand could seat the party room with the first few tables. No logic behind the suggestion was offered and I told him we would be seating people on the normal rotation. That made no sense.
Later, shortly after Leary had left he tells me that he had a very good friend at a table that he'd talked to about discounting, but the wrong table had been discounted. I looked and his employee discount had been applied to table 41 for about $12 off. His friends were at table 40 apparently and their table was actually $170 at that time. I asked him if he was paying for the meal, he said no, but he'd already cleared it with Leary. Derek has a long history of asking me for discounts for his friends, or a table he thought was cool, or just anyone sometimes it seems. I texted Leary and told him the situation. Leary ok'd discounting their food this time, as he'd already agreed to do so. The table had ordered a good amount of pricier liquor, for which they pair full price.
I was helping everyone run everything I saw from the sushi bar, the bar, and the kitchen at one point. I had just dropped a sushi order off at 41, and when I turned around he was physically seated in a chair with (who I found out later) were his friends. All I knew at that point was I was running his food while he was literally sitting on his ass. Only is it slightly forgivable that they were his good friends, but I could probably count on one hand how many times I've sat in a chair with customers while on the clock since I started at Kome. To me it reeks of unprofessionalism and irked me to see that. Especially with everyone else working hard at that moment. Especially when he has had a real issue with running his own food lately. I see Derek as a relentless opportunist and I do not have much patience for that.
Any VIP's in? Lainey from Genji Sake with her sister and boyfriend.
David and Ransom
My friends Krystal with her husband Ian. She owns Crave Chocolate and they are opening an italian fine dining restaurant on Cesar Chavez called Intero... hopefully this month they say.
There were some other regulars I recognized.
Comps& Void Detail: Server Misring Tarantula- Clair thought a table ordered it, but apparently they were only considering it.
FNF for Derek's buds.
FNF for Lainey
ANA discount
$10 customer Kome bucks
R&M needs:
86'd items/ need more: We needed more high chairs than we currently have today. One has a broken belt, also.
RIP Eringi Nigiri
Saturday PM Recap 12/9
Written By: Chelsea
LY Dinner Sales: $6611
TY Dinner Sales: $10453
+/- : 58% or $3842 over LY
Dinner Covers: 294
Avg PPA: $35.55
Weather: finally a bit of relief from the super cold, but still chilly. clear skies!
Special events?: none
Who worked: Renee, Derek, Zayn, Krystin, Mandy and Dusten CL, Alyssa Cktl. Naoto and Lindsey bar, Hiroe FR, Beorn and Chaz SA, Veronica and Melody Host.
Flow of Business, Cuts and Ticket Times: Had a huge crowd at the door at opening. Almost completely full by 5:15 considering we had a 8 person reservation, a 11 top walk in, and a 6 top walk in. By 6pm, the wait was 45m to an hour, it grew to just over an hour during the 7-8pm hours, and then wound back down a bit to 35-45 minutes by 9:30. Went off the wait at 10, cut Chaz and Melody at 10:15, also went 2 on to close. Ticket times were overall good tonight. The kitchen had some huge pops toward the end of the night, but didn't have any tickets go over 20-25 minutes at the peak and there were no customer complaints or comps needed.
Specials: none yet
3 Staff members that stood out (why/how):
- Renee and Derek were both in the party room again, and their unhappiness with that was apparent from the minute we opened. Derek had a 6pm reservation in his section and then ended up getting a 2 top at his remaining 4 top table, and he basically moped around the restaurant until his big party was sat. Same with Renee. Derek actually started to turn it around toward the end, but Renee looked like she was going to cry the rest of the shift. I tried my best to help coach the host stand to seat their spare tables first at opening and to make sure they got 4s if possible, but I also reminded both Derek and Renee that we/the hosts can't read or control what kind of table each one is and that sometimes, that is just the way it goes.
- The host stand struggled a bit this evening, and I had to step in and take over a couple times, just long enough to get them back on track and then coach them on keeping things moving. Melody and Veronica are both good, but they both move at a slower pace than they do when Annie or Alyssa is there as well. Since it is a bigger place, they seemed to get a bit overwhelmed but were still moving slowly. They got better with some direction, but they both seem to be more passive hosts than Annie or Alyssa.
Any VIP's in? Ally, Victor, Kelly Dobbins and friends
Comps& Void Detail: Emp Day Off for Kelly D, Emp Day Off for Ally, Server Misring x2 Aji Nigiri, $20 water break Kome Bucks, Kome Bucks from Dusten, Kitchen Error Ebi Fry, it was not cooked all the way and the guest let us know. I apologized and took it off their bill and asked if they wanted another which they said no, and then I was going to send them dessert, but Mandy said they didn't want dessert. They were very nonchalant like they were fine to both Mandy and I, but they didn't tip Mandy very well so we could hear from them in the future. DNL Thai the Room Together, customer said it was too sweet. Birthday Parfait.
R&M needs:
86'd items/ need more:
LY Dinner Sales: $6611
TY Dinner Sales: $10453
+/- : 58% or $3842 over LY
Dinner Covers: 294
Avg PPA: $35.55
Weather: finally a bit of relief from the super cold, but still chilly. clear skies!
Special events?: none
Who worked: Renee, Derek, Zayn, Krystin, Mandy and Dusten CL, Alyssa Cktl. Naoto and Lindsey bar, Hiroe FR, Beorn and Chaz SA, Veronica and Melody Host.
Flow of Business, Cuts and Ticket Times: Had a huge crowd at the door at opening. Almost completely full by 5:15 considering we had a 8 person reservation, a 11 top walk in, and a 6 top walk in. By 6pm, the wait was 45m to an hour, it grew to just over an hour during the 7-8pm hours, and then wound back down a bit to 35-45 minutes by 9:30. Went off the wait at 10, cut Chaz and Melody at 10:15, also went 2 on to close. Ticket times were overall good tonight. The kitchen had some huge pops toward the end of the night, but didn't have any tickets go over 20-25 minutes at the peak and there were no customer complaints or comps needed.
Specials: none yet
3 Staff members that stood out (why/how):
- Renee and Derek were both in the party room again, and their unhappiness with that was apparent from the minute we opened. Derek had a 6pm reservation in his section and then ended up getting a 2 top at his remaining 4 top table, and he basically moped around the restaurant until his big party was sat. Same with Renee. Derek actually started to turn it around toward the end, but Renee looked like she was going to cry the rest of the shift. I tried my best to help coach the host stand to seat their spare tables first at opening and to make sure they got 4s if possible, but I also reminded both Derek and Renee that we/the hosts can't read or control what kind of table each one is and that sometimes, that is just the way it goes.
- The host stand struggled a bit this evening, and I had to step in and take over a couple times, just long enough to get them back on track and then coach them on keeping things moving. Melody and Veronica are both good, but they both move at a slower pace than they do when Annie or Alyssa is there as well. Since it is a bigger place, they seemed to get a bit overwhelmed but were still moving slowly. They got better with some direction, but they both seem to be more passive hosts than Annie or Alyssa.
Any VIP's in? Ally, Victor, Kelly Dobbins and friends
Comps& Void Detail: Emp Day Off for Kelly D, Emp Day Off for Ally, Server Misring x2 Aji Nigiri, $20 water break Kome Bucks, Kome Bucks from Dusten, Kitchen Error Ebi Fry, it was not cooked all the way and the guest let us know. I apologized and took it off their bill and asked if they wanted another which they said no, and then I was going to send them dessert, but Mandy said they didn't want dessert. They were very nonchalant like they were fine to both Mandy and I, but they didn't tip Mandy very well so we could hear from them in the future. DNL Thai the Room Together, customer said it was too sweet. Birthday Parfait.
R&M needs:
86'd items/ need more:
Saturday, December 9, 2017
Saturday AM Recap 12/9/17
Written By: Leary
LY Lunch Sales: 2922
TY Lunch Sales: 4504
+/- : +1582, +49%
Lunch Covers: 212
Avg PPA: 21.25
Previous Days Labor: 20%
Previous Days Comps: 7%
Controllable Comps: 5%
Weather: Warmer sunny day
Special events?:
Who worked:
Krystin, Kelly D, Kelly S, John H, Sophia Cl 1, Johnny Cl 2
Flow of Business, Cuts and Ticket Times:
It was steady Saturday. Mostly full and on a small wait by noon. Grew to a 25-30 minute wait. Business came at a nice pace so things went pretty smoothly. We did get the typical Saturday hard push of tickets at the very end of the shift. It went pretty smoothly, but the Kitchen is still working out the timing to complete tickets. Overall ticket times were great today, and it was pretty smooth shift.
Had a strange occurrence with a family coming in at 3 and insisting that they had a reservation for 12 from 3-530 today. The father was pretty upset at first, and was convinced a staff member was messing with them. The mom then told she made the reservation with a Sam, and I let them know we don't have a Sam here. After a bit the mom showed me her phone and asked if that was our number and I said no. She called it and Ra Sushi answered so we gave them directions and they apologized in the end.
Specials:
3 Staff members that stood out (why/how):
-Seeing some overall organizational improvements in Kelly Dobbins today. She's still getting the hang of waiting tables, but definitely a lot of improvement from last week.
-Hiroe is starting to get a little more assertive with the expo line. At one point Josh explained to her that she needs to be more vocal, and she seemed to respond.
-Chaz came in today, but still seeming off. I gave him his write up and he took it well. I'm concerned about his reliability. Trying to get some more staff in here, but didn't get a lot of responses from people this week. reposting Ads tonight.
Any VIP's in?
Comps& Void Detail:
-$20 in Kome Bucks
-DNL for a Tokyo Sweet Tea
R&M needs:
-Pass through door to dish area is starting to separate at the window. Showed Kayo today.
86'd items/ need more:
LY Lunch Sales: 2922
TY Lunch Sales: 4504
+/- : +1582, +49%
Lunch Covers: 212
Avg PPA: 21.25
Previous Days Labor: 20%
Previous Days Comps: 7%
Controllable Comps: 5%
Weather: Warmer sunny day
Special events?:
Who worked:
Krystin, Kelly D, Kelly S, John H, Sophia Cl 1, Johnny Cl 2
Flow of Business, Cuts and Ticket Times:
It was steady Saturday. Mostly full and on a small wait by noon. Grew to a 25-30 minute wait. Business came at a nice pace so things went pretty smoothly. We did get the typical Saturday hard push of tickets at the very end of the shift. It went pretty smoothly, but the Kitchen is still working out the timing to complete tickets. Overall ticket times were great today, and it was pretty smooth shift.
Had a strange occurrence with a family coming in at 3 and insisting that they had a reservation for 12 from 3-530 today. The father was pretty upset at first, and was convinced a staff member was messing with them. The mom then told she made the reservation with a Sam, and I let them know we don't have a Sam here. After a bit the mom showed me her phone and asked if that was our number and I said no. She called it and Ra Sushi answered so we gave them directions and they apologized in the end.
Specials:
3 Staff members that stood out (why/how):
-Seeing some overall organizational improvements in Kelly Dobbins today. She's still getting the hang of waiting tables, but definitely a lot of improvement from last week.
-Hiroe is starting to get a little more assertive with the expo line. At one point Josh explained to her that she needs to be more vocal, and she seemed to respond.
-Chaz came in today, but still seeming off. I gave him his write up and he took it well. I'm concerned about his reliability. Trying to get some more staff in here, but didn't get a lot of responses from people this week. reposting Ads tonight.
Any VIP's in?
Comps& Void Detail:
-$20 in Kome Bucks
-DNL for a Tokyo Sweet Tea
R&M needs:
-Pass through door to dish area is starting to separate at the window. Showed Kayo today.
86'd items/ need more:
Friday PM Recap 12/8/17
Written By: Chelsea
LY Dinner Sales: $6030
TY Dinner Sales: $10341
+/- : 71% or $4311 over LY
Dinner Covers: 290
Avg PPA: $35.66
Weather: another cold evening. 40s.
Special events?: National Salesperson Day!
Who worked: Johnny, Kelly, Renee, Krystin, Derek and Dusten CL, Annie Cktl, Brennan FR, Beorn SA, Melody and Veronica Host.
Flow of Business, Cuts and Ticket Times: Started off with a bang. Tables were full by 5:20, and the entire restaurant was full by 5:30. Wait rolled up quickly from there since we had just sat everyone, and started at 35-40m. It grew to around 1.5 hours by 6:30, and stayed there most of the evening, until it wound slightly down to an hour by 9 pm, and then several tables got up at once and we were able to seat all of those parties by 10 pm. Went off the wait at 10, cut Annie, went 2 on at 10:05 and cut Melody as well. Ticket times were overall good, roll times got to 20-25 at the peak but no customer complaints or comps needed for those.
Specials: none yet
3 Staff members that stood out (why/how):
- Had some staffing switcheroos today. Chaz called out just at 5, saying at first that his brother was sick with the flu and he wasn't able to take care of himself. I let him know he would need a doctor's note to excuse the absence or he would need to find someone to cover his shift. I called everyone left and no one was able to come in, but Beorn was ready to go for the shift and Brennan was good to help out. Chaz called back shortly afterward saying that he would be trying to take his brother to the doctor as soon as he could but that he was starting to feel the flu as well but that he also didn't want to get a write up. I told him that it was inevitable without a doctor's note. He then rolled in around 6 pm, not looking so good. He said he couldn't afford to take his brother or himself to the doctor, but also didn't want to miss the shift. I let him know that he was already 30 minutes late which would be a write up anyway, and that if he didn't feel ok enough to be here, that he shouldn't, so he left. Everyone else was all hands on deck with bussing so we were fine throughout the shift. His write up is in the office.
- Alyssa came in to cocktail at 5:30 also not looking so good. She said she'd been throwing up this morning and didn't think she could make it through the shift. On the way here she'd gotten a hold of Veronica, who was okay to come in and work. I moved Annie from the host stand to cocktail and let Alyssa go. Veronica was here only 15 minutes later and did great with Melody.
Any VIP's in? Brennan's GF and friends, a friend of Derek's, a friend of Camacho's Jeramy, Jason and Susan
Comps& Void Detail: FNF for Brennan's GF, Derek's Friend, Camacho's friend, Recovery edamame and gyoza for a table whose name somehow didn't make it on the wait and they came to check in and that's when Melody realized that the iPad messed up or something. Water break Kome Bucks, Kome Bucks from Kelly.
R&M needs: just a note that was brought to my attention today was that the vegetarian items are not denoted on the dinner menu anymore.
86'd items/ need more: Root Beer!!!!!!
LY Dinner Sales: $6030
TY Dinner Sales: $10341
+/- : 71% or $4311 over LY
Dinner Covers: 290
Avg PPA: $35.66
Weather: another cold evening. 40s.
Special events?: National Salesperson Day!
Who worked: Johnny, Kelly, Renee, Krystin, Derek and Dusten CL, Annie Cktl, Brennan FR, Beorn SA, Melody and Veronica Host.
Flow of Business, Cuts and Ticket Times: Started off with a bang. Tables were full by 5:20, and the entire restaurant was full by 5:30. Wait rolled up quickly from there since we had just sat everyone, and started at 35-40m. It grew to around 1.5 hours by 6:30, and stayed there most of the evening, until it wound slightly down to an hour by 9 pm, and then several tables got up at once and we were able to seat all of those parties by 10 pm. Went off the wait at 10, cut Annie, went 2 on at 10:05 and cut Melody as well. Ticket times were overall good, roll times got to 20-25 at the peak but no customer complaints or comps needed for those.
Specials: none yet
3 Staff members that stood out (why/how):
- Had some staffing switcheroos today. Chaz called out just at 5, saying at first that his brother was sick with the flu and he wasn't able to take care of himself. I let him know he would need a doctor's note to excuse the absence or he would need to find someone to cover his shift. I called everyone left and no one was able to come in, but Beorn was ready to go for the shift and Brennan was good to help out. Chaz called back shortly afterward saying that he would be trying to take his brother to the doctor as soon as he could but that he was starting to feel the flu as well but that he also didn't want to get a write up. I told him that it was inevitable without a doctor's note. He then rolled in around 6 pm, not looking so good. He said he couldn't afford to take his brother or himself to the doctor, but also didn't want to miss the shift. I let him know that he was already 30 minutes late which would be a write up anyway, and that if he didn't feel ok enough to be here, that he shouldn't, so he left. Everyone else was all hands on deck with bussing so we were fine throughout the shift. His write up is in the office.
- Alyssa came in to cocktail at 5:30 also not looking so good. She said she'd been throwing up this morning and didn't think she could make it through the shift. On the way here she'd gotten a hold of Veronica, who was okay to come in and work. I moved Annie from the host stand to cocktail and let Alyssa go. Veronica was here only 15 minutes later and did great with Melody.
Any VIP's in? Brennan's GF and friends, a friend of Derek's, a friend of Camacho's Jeramy, Jason and Susan
Comps& Void Detail: FNF for Brennan's GF, Derek's Friend, Camacho's friend, Recovery edamame and gyoza for a table whose name somehow didn't make it on the wait and they came to check in and that's when Melody realized that the iPad messed up or something. Water break Kome Bucks, Kome Bucks from Kelly.
R&M needs: just a note that was brought to my attention today was that the vegetarian items are not denoted on the dinner menu anymore.
86'd items/ need more: Root Beer!!!!!!
Friday, December 8, 2017
Fri am recap 12/8/17
Written By: Devin Steuerwald
LY Lunch Sales: 2741.00
TY Lunch Sales: 2404.00
+/- : -337.00, -12%
Lunch Covers: 123
Avg PPA: 19.54
Previous Days Labor: 27%
Previous Days Comps: 7%
Controllable Comps: 1.57%
Weather: Sunny currently 44, the high will be 55 with a low of 37 tonight
Special events?: Sunny day after the blizzard of '17
Who worked: Clair CL1, John H CL2, Lindsay
, Sophia, Pat, Naoto bar, Annie H1, Veronica H2, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Slow start to the day we didn't get our first guest until 11:30. We didn't pick up until 1:00pm when we got a few 3 tops in putting us on a wait around 1:15. I kept expecting to get a late pop but it never really happened. we came off the wait at 1:45. cut down to just closers at that time.
Had a guest call in that was overcharged on wed. night. took down all the info and Leary called him when he got in and did the chargeback. guest said he had a wonderful experience and was not upset.
Lindsey had a guest walk in and buy $500 in GC, we didn't have the Xmas kome bucks yet so I made him 5 $15 GC's and comped them off.
Specials:n/a
3 Staff members that stood out (why/how):
Annie for staying busy in the down time, Cleaning the food stain that was on the bathroom curtin and organizing the host stand.
too slow for anyone else to stand out
Any VIP's in?
richard weiss and family
Comps& Void Detail:
F7F for Richard
server misring X2 by Naoto X1 for clair
guest changed mind- ordered wrong ramen and they were vegaterian
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2741.00
TY Lunch Sales: 2404.00
+/- : -337.00, -12%
Lunch Covers: 123
Avg PPA: 19.54
Previous Days Labor: 27%
Previous Days Comps: 7%
Controllable Comps: 1.57%
Weather: Sunny currently 44, the high will be 55 with a low of 37 tonight
Special events?: Sunny day after the blizzard of '17
Who worked: Clair CL1, John H CL2, Lindsay
, Sophia, Pat, Naoto bar, Annie H1, Veronica H2, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Slow start to the day we didn't get our first guest until 11:30. We didn't pick up until 1:00pm when we got a few 3 tops in putting us on a wait around 1:15. I kept expecting to get a late pop but it never really happened. we came off the wait at 1:45. cut down to just closers at that time.
Had a guest call in that was overcharged on wed. night. took down all the info and Leary called him when he got in and did the chargeback. guest said he had a wonderful experience and was not upset.
Lindsey had a guest walk in and buy $500 in GC, we didn't have the Xmas kome bucks yet so I made him 5 $15 GC's and comped them off.
Specials:n/a
3 Staff members that stood out (why/how):
Annie for staying busy in the down time, Cleaning the food stain that was on the bathroom curtin and organizing the host stand.
too slow for anyone else to stand out
Any VIP's in?
richard weiss and family
Comps& Void Detail:
F7F for Richard
server misring X2 by Naoto X1 for clair
guest changed mind- ordered wrong ramen and they were vegaterian
R&M needs:
86'd items/ need more:
Thursday, December 7, 2017
thurs pm recap 12/7/17
Written By: Devin Steuerwald
LY Dinner Sales: 4422.00
TY Dinner Sales: 6128.00
+/- : +1706.00, +39%
Dinner Covers: 189
Avg PPA: 32.42
Weather: YOU GUYS.....IT SNOWED!!!!!! and we listened to bing Crosby xmas music it was magical!!
Special events?: see above note
Who worked: Dusten CL1, Cindy CL2, Derek, Kelly S, Kelly D, bar Lindsey and Krystin, Beorn and Cal SA, Brennan FR, Alyssa H1, Melody H2, Annie CT
Flow of Business, Cuts and Ticket Times: started out steady for HH with us almost going on a wait. IT STARTED SNOWING!!! which made it slow down around 6:30 ish but then it ramped back up and we went back on a wait at 7:00pm. The highest quote time was 40 min. we went off the wait around 7:45 and then back on a wait at 8pm with quote times around 25 min, then off the wait, for real this time, at 8:50. cut H1, SA1, and CT at that time. then went 2 on till close.
We had a big spill tonight, a guest backed into Beorn and knocked his tray out of his hand. the spill got on a guest's jacket, they were on their way out the door so I followed them out and spoke with them at their car. They told me that they live in the hood and come in often, I apologized and told them I hope this didn't ruin their experience. They told me that they love Kome and they will be back soon.
The host stand told Leary that a guest cut themselves on the front door. neither Leary or myself saw this, however Leary examined the door and saw there was a patch of rough metal where a screw was stripped. he said that he needs to be filed down a little.
S10 found a hair in their wasabi/ginger set up. I spoke with them and told them we have our wait staff wear protective gear but sometimes a hair can slip through. they were very nice and understood. I took their Misos off their tab as a thank you.
Cindy had a table towards the end of service that got a cold Harumaki sent out. I went and spoke with them, they said they were " cool and didn't want to get anyone in trouble" I thanked them for understanding and told them we would have it remade hot and taken off the bill. I also offered them dessert on the house but they didn't take me up on that. I thanked them again on their way out, they left happy.
Specials:n/a
3 Staff members that stood out (why/how):
Any VIP's in?
Jess M (krystin's roommate)
Comps& Void Detail:
Guest changed mind- kome fries
Birthday- X1
Recovery- 2 misos
Recovery- Harumaki
F&F- Jess M
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4422.00
TY Dinner Sales: 6128.00
+/- : +1706.00, +39%
Dinner Covers: 189
Avg PPA: 32.42
Weather: YOU GUYS.....IT SNOWED!!!!!! and we listened to bing Crosby xmas music it was magical!!
Special events?: see above note
Who worked: Dusten CL1, Cindy CL2, Derek, Kelly S, Kelly D, bar Lindsey and Krystin, Beorn and Cal SA, Brennan FR, Alyssa H1, Melody H2, Annie CT
Flow of Business, Cuts and Ticket Times: started out steady for HH with us almost going on a wait. IT STARTED SNOWING!!! which made it slow down around 6:30 ish but then it ramped back up and we went back on a wait at 7:00pm. The highest quote time was 40 min. we went off the wait around 7:45 and then back on a wait at 8pm with quote times around 25 min, then off the wait, for real this time, at 8:50. cut H1, SA1, and CT at that time. then went 2 on till close.
We had a big spill tonight, a guest backed into Beorn and knocked his tray out of his hand. the spill got on a guest's jacket, they were on their way out the door so I followed them out and spoke with them at their car. They told me that they live in the hood and come in often, I apologized and told them I hope this didn't ruin their experience. They told me that they love Kome and they will be back soon.
The host stand told Leary that a guest cut themselves on the front door. neither Leary or myself saw this, however Leary examined the door and saw there was a patch of rough metal where a screw was stripped. he said that he needs to be filed down a little.
S10 found a hair in their wasabi/ginger set up. I spoke with them and told them we have our wait staff wear protective gear but sometimes a hair can slip through. they were very nice and understood. I took their Misos off their tab as a thank you.
Cindy had a table towards the end of service that got a cold Harumaki sent out. I went and spoke with them, they said they were " cool and didn't want to get anyone in trouble" I thanked them for understanding and told them we would have it remade hot and taken off the bill. I also offered them dessert on the house but they didn't take me up on that. I thanked them again on their way out, they left happy.
Specials:n/a
3 Staff members that stood out (why/how):
Any VIP's in?
Jess M (krystin's roommate)
Comps& Void Detail:
Guest changed mind- kome fries
Birthday- X1
Recovery- 2 misos
Recovery- Harumaki
F&F- Jess M
R&M needs:
86'd items/ need more:
thurs am recap 12/7/17
Written By: Devin Steuerwald
LY Lunch Sales: 2296.00
TY Lunch Sales: 3050.00
+/- :+754.00, +33%
Lunch Covers: 154
Avg PPA: 19.81
Previous Days Labor: 22%
Previous Days Comps: 9%
Controllable Comps: 1.77%
Weather: Cold and slightly rainy..Ramen weather!
Special events?:n/a
Who worked: Johnny Cl1, John H CL2, Kelly D, Kelly S, Zayn, Beorn Sa, Annie H1, Brennan FR, Naoto Bar
Flow of Business, Cuts and Ticket Times:
started out steady with us going on a wait by 12:30. we had a walk in 6 top around 12:15 and a walk in 8 top at 1 the average wait time was about 20-25 min. no cuts were made because we were pretty busy all the way till 2pm. Ticket times were all good with no long ticket times and all plates went out looking great.
With the weather we ran low on tea cups and tea pots all shift. I will break out some more tea cups during the break.
Kelly had a table that she served a water glass with lipstick on it. unfortunately she wasn't wearing any lipstick. I went to the table and apologised she was not upset but we sent out a bday dessert to her for the mistake. I talked to the entire staff about polishing all glassware and making sure it was ready for guests.
Specials:n/a
3 Staff members that stood out (why/how):
-Andrew came out from sushi bar and helped do floor support today and it really went very smooth, thanks Drew!
-Naoto did a great job running the bar and his section, it got a little busy for him but he asked for help when he needed it.
-Kayo for helping out everywhere that was needed!
Any VIP's in?
friends of Kayo's ( i didn't catch their names)
Yoshie ( ex emp)
Comps& Void Detail:
F&F- Kayo's friends and for Yoshie
Bday- X1
R&M needs:
the air conditioner repair man came out today, he said it was too cold out side to get the unit to kick on so he would have to come back out to test the unit.
86'd items/ need more:
dr pepper
lemonaid
root beer
LY Lunch Sales: 2296.00
TY Lunch Sales: 3050.00
+/- :+754.00, +33%
Lunch Covers: 154
Avg PPA: 19.81
Previous Days Labor: 22%
Previous Days Comps: 9%
Controllable Comps: 1.77%
Weather: Cold and slightly rainy..Ramen weather!
Special events?:n/a
Who worked: Johnny Cl1, John H CL2, Kelly D, Kelly S, Zayn, Beorn Sa, Annie H1, Brennan FR, Naoto Bar
Flow of Business, Cuts and Ticket Times:
started out steady with us going on a wait by 12:30. we had a walk in 6 top around 12:15 and a walk in 8 top at 1 the average wait time was about 20-25 min. no cuts were made because we were pretty busy all the way till 2pm. Ticket times were all good with no long ticket times and all plates went out looking great.
With the weather we ran low on tea cups and tea pots all shift. I will break out some more tea cups during the break.
Kelly had a table that she served a water glass with lipstick on it. unfortunately she wasn't wearing any lipstick. I went to the table and apologised she was not upset but we sent out a bday dessert to her for the mistake. I talked to the entire staff about polishing all glassware and making sure it was ready for guests.
Specials:n/a
3 Staff members that stood out (why/how):
-Andrew came out from sushi bar and helped do floor support today and it really went very smooth, thanks Drew!
-Naoto did a great job running the bar and his section, it got a little busy for him but he asked for help when he needed it.
-Kayo for helping out everywhere that was needed!
Any VIP's in?
friends of Kayo's ( i didn't catch their names)
Yoshie ( ex emp)
Comps& Void Detail:
F&F- Kayo's friends and for Yoshie
Bday- X1
R&M needs:
the air conditioner repair man came out today, he said it was too cold out side to get the unit to kick on so he would have to come back out to test the unit.
86'd items/ need more:
dr pepper
lemonaid
root beer
Wednesday, December 6, 2017
wed pm recap 12/6/17
Written By: Devin Steuerwald
LY Dinner Sales: 4665.00
TY Dinner Sales: 6144.00
+/- : +1479.00, +32%
Dinner Covers: 218
Avg PPA: 28.18
Weather: rainy and cold, all day in the 40's
Special events?: n/a
Who worked: Sophia CL1, Derek Cl2, John H, Mandy, Patrick, Lindsey and Krystin bar, Beorn sa, Brennan FR, Annie H2, Veronica H1
Flow of Business, Cuts and Ticket Times: Good start to the night with two large parties booked. The 16 top went off with out any problems, it was nice to see all those teenagers try new things! we wen on a wait by 6 pm but not to big 15-20 by 6:30 we were at a 30-45 wait. both large parties got up and with all those tables we came off the wait by 7 pm. started to fill up and we went back on the wait by 7:45. by 8:00 we were at a 30-40 wait. stayed on a wait till a little after 9pm. started to thin out so i cut H1, and John and Mandy. by 9:30 I cut pat and let the closers take us home.
Ticket times were mostly good. we had a tori-teba that got lost in the mix of the 16 top's 16 orders of wings. the kitchen caught their mistake and sent out a gyoza order while they waited for the wings. I spoke with the guest, the guy who brings his own togo containers, and he was not upset and happy for the extra food.
Sophia forgot to ring part of S1's order, a Kama and a kome fry, once it was discovered that the items were missing she asked me to give them a $10 Kome bucks and to talk to them. When I went to speak with them they weren't impressed by the $10 card and told me that they loved old Kome and that the service was always great but they were not happy with tonight's service, i.e. not enough refills and their server didn't ask them if they wanted more food enough. after talking to them i went and took $25 off their bill and thanked them for their feedback. i let them know we were still getting used to the new building and that hopefully their next visit would be more up to our standards. Chelsea and I checked the ticket times on everything they had on their check and it looked like there was a slight lag in time when they ordered drinks from when they ordered apps but everything else looked regular.
Be aware that the water spigot comes on by itself sometimes and if there is a water pitcher underneath it the water flows onto the server floor over the side of the glass holder.
Specials:n/a
3 Staff members that stood out (why/how):
John H had a hard shift. he was trying to help out the kitchen and help them take out a trash can when it ripped and dumped all over him. then later in the shift he spilled green tea everywhere when he was filling them up.
Any VIP's in?
Masa from Uchi
Kenta's piano teacher
Dustin w/ steve from barflys
Lynn
Comps& Void Detail:
F&F- $7 regulars of Derek
F&F- $11.63 Lynn (ex emp)
F&F- $6 masa
emp day off- Dustin
emp meal bought for John H per Andrew from yesterday
Kome bucks- $25
Kome Bucks- $20
Kome Bucks$30
server mis ring- 16.00 ordered wrong wine
birthday X2
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4665.00
TY Dinner Sales: 6144.00
+/- : +1479.00, +32%
Dinner Covers: 218
Avg PPA: 28.18
Weather: rainy and cold, all day in the 40's
Special events?: n/a
Who worked: Sophia CL1, Derek Cl2, John H, Mandy, Patrick, Lindsey and Krystin bar, Beorn sa, Brennan FR, Annie H2, Veronica H1
Flow of Business, Cuts and Ticket Times: Good start to the night with two large parties booked. The 16 top went off with out any problems, it was nice to see all those teenagers try new things! we wen on a wait by 6 pm but not to big 15-20 by 6:30 we were at a 30-45 wait. both large parties got up and with all those tables we came off the wait by 7 pm. started to fill up and we went back on the wait by 7:45. by 8:00 we were at a 30-40 wait. stayed on a wait till a little after 9pm. started to thin out so i cut H1, and John and Mandy. by 9:30 I cut pat and let the closers take us home.
Ticket times were mostly good. we had a tori-teba that got lost in the mix of the 16 top's 16 orders of wings. the kitchen caught their mistake and sent out a gyoza order while they waited for the wings. I spoke with the guest, the guy who brings his own togo containers, and he was not upset and happy for the extra food.
Sophia forgot to ring part of S1's order, a Kama and a kome fry, once it was discovered that the items were missing she asked me to give them a $10 Kome bucks and to talk to them. When I went to speak with them they weren't impressed by the $10 card and told me that they loved old Kome and that the service was always great but they were not happy with tonight's service, i.e. not enough refills and their server didn't ask them if they wanted more food enough. after talking to them i went and took $25 off their bill and thanked them for their feedback. i let them know we were still getting used to the new building and that hopefully their next visit would be more up to our standards. Chelsea and I checked the ticket times on everything they had on their check and it looked like there was a slight lag in time when they ordered drinks from when they ordered apps but everything else looked regular.
Be aware that the water spigot comes on by itself sometimes and if there is a water pitcher underneath it the water flows onto the server floor over the side of the glass holder.
Specials:n/a
3 Staff members that stood out (why/how):
John H had a hard shift. he was trying to help out the kitchen and help them take out a trash can when it ripped and dumped all over him. then later in the shift he spilled green tea everywhere when he was filling them up.
Any VIP's in?
Masa from Uchi
Kenta's piano teacher
Dustin w/ steve from barflys
Lynn
Comps& Void Detail:
F&F- $7 regulars of Derek
F&F- $11.63 Lynn (ex emp)
F&F- $6 masa
emp day off- Dustin
emp meal bought for John H per Andrew from yesterday
Kome bucks- $25
Kome Bucks- $20
Kome Bucks$30
server mis ring- 16.00 ordered wrong wine
birthday X2
R&M needs:
86'd items/ need more:
wed am recap 12/6/17
Written By: Devin Steuerwald
LY Lunch Sales: 1169.00
TY Lunch Sales: 2667.00
+/- : +1498.00, +128%
Lunch Covers: 139
Avg PPA: 19.19
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 2.54%
Weather: cold and rainy in the 40's
Special events?: n/a
Who worked: Zayn, Kelly S, Kelly D, John H, Johnny Bar, Brittney H1, Beorn SA
Flow of Business, Cuts and Ticket Times:
started out very slow, we only had 4 guest for the first hour. took a while to fill up but we did by 12:30. went on a "one out one in"wait till about 1pm. our 10 top reservation sat at 1 and ordered a lot of separate checks and bogged down the kitchen. by 1 pm we were on a 15-20 min wait and came off of that by 1:30. no cuts were made due to the late pop in business.
ticket times were good today, we did have a single 20+ ramen at the end of service, I went by and spoke with the guest. she said it was her day off and she was in no hurry and just glad to be here! i asked Toshi to send her out one of the new VEG nigiri he was working on as a thank you.
Joe came and got his check out of the office today.
Specials: n/a
3 Staff members that stood out (why/how):
Brittney has a hard time hosting when she is 1 on. she takes a lot of bathroom breaks and stays in the bathroom for a long time. I know she has a family member in the hospital however its hard to constantly have to cover the host stand for her.
Had a talk with Kelly S about not hanging out at the bar to talk to Johnny or any bartender. even if we are slow we dont want waitstaff hanging out in the well.
Any VIP's in?
glaziers rep and Takasa rep
pat and his wife
Comps& Void Detail:
emp day off- pat
Kome bucks- glaziers/takasa
kome bucks- Johnny's x wife
spill- dented beer can
tax exempt
birthday dessert X2
R&M needs:
86'd items/ need more:
dr pepper
lemonaid
root beer
LY Lunch Sales: 1169.00
TY Lunch Sales: 2667.00
+/- : +1498.00, +128%
Lunch Covers: 139
Avg PPA: 19.19
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 2.54%
Weather: cold and rainy in the 40's
Special events?: n/a
Who worked: Zayn, Kelly S, Kelly D, John H, Johnny Bar, Brittney H1, Beorn SA
Flow of Business, Cuts and Ticket Times:
started out very slow, we only had 4 guest for the first hour. took a while to fill up but we did by 12:30. went on a "one out one in"wait till about 1pm. our 10 top reservation sat at 1 and ordered a lot of separate checks and bogged down the kitchen. by 1 pm we were on a 15-20 min wait and came off of that by 1:30. no cuts were made due to the late pop in business.
ticket times were good today, we did have a single 20+ ramen at the end of service, I went by and spoke with the guest. she said it was her day off and she was in no hurry and just glad to be here! i asked Toshi to send her out one of the new VEG nigiri he was working on as a thank you.
Joe came and got his check out of the office today.
Specials: n/a
3 Staff members that stood out (why/how):
Brittney has a hard time hosting when she is 1 on. she takes a lot of bathroom breaks and stays in the bathroom for a long time. I know she has a family member in the hospital however its hard to constantly have to cover the host stand for her.
Had a talk with Kelly S about not hanging out at the bar to talk to Johnny or any bartender. even if we are slow we dont want waitstaff hanging out in the well.
Any VIP's in?
glaziers rep and Takasa rep
pat and his wife
Comps& Void Detail:
emp day off- pat
Kome bucks- glaziers/takasa
kome bucks- Johnny's x wife
spill- dented beer can
tax exempt
birthday dessert X2
R&M needs:
86'd items/ need more:
dr pepper
lemonaid
root beer
Tuesday, December 5, 2017
tue pm recap 12/5/17
Written By: devin steuerwald
LY Dinner Sales: 4765.00
TY Dinner Sales: 6814.00
+/- : + 2049.00, +43%
Dinner Covers: 219
Avg PPA: 31.11
Weather: Cold and overcast
Special events?:n/a
Who worked: Clair, Cindy, Kelly S, Mandy, Zayn, Johnny and Krystin Bar, Cal SA, Hiroe FR, Alyssa H1, Veronica H2
Flow of Business, Cuts and Ticket Times:
Started out steady with us filling up by 6pm. the wait never really got too long only ever getting up to about 45 min at the height of the wait around 7pm. started to clear around 9pm when we went off the wait. Cut H1 And Zayn and John H because they were on doubles. closed the rest on.
Clair had a table that was charged for a large bottle of pearls of simplicity instead of the sm bottle. I explained what happened and apologised for our mistake. I also had Clair go back up to the table and reiterate that we were sorry for the error. Well i guess they weren't happy and left us a crazy review.
Specials:n/a
3 Staff members that stood out (why/how):
Zayn did a great job staying positive while busy and he was on a double.
Host stand did a great job working together tonight
Any VIP's in?
elizabeth and her family
mr and mrs powell
Comps& Void Detail:
emp day off- elizabeth
emp day off Kelly S
Kome Bucks- spencer
server misring
recovery- ran to wrong table
guest changed mind- matcha maker
F&F- Ginny Marie
F&F- Josh's friend
birthday
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4765.00
TY Dinner Sales: 6814.00
+/- : + 2049.00, +43%
Dinner Covers: 219
Avg PPA: 31.11
Weather: Cold and overcast
Special events?:n/a
Who worked: Clair, Cindy, Kelly S, Mandy, Zayn, Johnny and Krystin Bar, Cal SA, Hiroe FR, Alyssa H1, Veronica H2
Flow of Business, Cuts and Ticket Times:
Started out steady with us filling up by 6pm. the wait never really got too long only ever getting up to about 45 min at the height of the wait around 7pm. started to clear around 9pm when we went off the wait. Cut H1 And Zayn and John H because they were on doubles. closed the rest on.
Clair had a table that was charged for a large bottle of pearls of simplicity instead of the sm bottle. I explained what happened and apologised for our mistake. I also had Clair go back up to the table and reiterate that we were sorry for the error. Well i guess they weren't happy and left us a crazy review.
Specials:n/a
3 Staff members that stood out (why/how):
Zayn did a great job staying positive while busy and he was on a double.
Host stand did a great job working together tonight
Any VIP's in?
elizabeth and her family
mr and mrs powell
Comps& Void Detail:
emp day off- elizabeth
emp day off Kelly S
Kome Bucks- spencer
server misring
recovery- ran to wrong table
guest changed mind- matcha maker
F&F- Ginny Marie
F&F- Josh's friend
birthday
R&M needs:
86'd items/ need more:
Tuesday A.M. 12/05/17
Written By: Drew
LY Lunch Sales: $1866
TY Lunch Sales: $2702
+/- : +836
Lunch Covers: 135
Avg PPA: $20.01
Weather:
Pretty Chilly
Special events?:
Who worked:
Derek, John H, Kelly D CL1, Zayn CL2, Brittany H, Hiroe FR, Chaz SA
Flow of Business, Cuts and Ticket Times:
Today was an interesting flow of events. I spent a majority of my time in the expo window with Hiroe. Today we had 4 Servers and Bartender. We were full by 1230, and on a 15 minute wait by 12:45. I feel like it felt a lot busier than it should have. Servers weren't communicating as well as they should have been. A lot of them kept saying umm when i asked them what they needed. I tried to just do my best to anticipate their needs and just run their food. I really do think we need another pair of hands. Like a second Host or maybe a second SA. I notice that since it was so busy chaz had really only time to bus tables and not refill waters. I did by best to keep up, but it just felt like we were playing catch up the whole shift. At one point I even saw Kayo bussing tables.
Lindsey did well handling the bar but had an incident where 2 gentlemen sat themselves at a dirty bar, Brittany tried to let them know they needed to wait to be seated but they simply dismissed her, Lindsey was a little frazzled from them and ended up getting distracted and cut her finger while peeling oranges. Because of this she was able to greet her tables and ask if anyone could take it. John H quickly jumped at the opportunity to help and took over the table. I however wasn't notified about what was going on until the gentlemen already had their ramen out, so i left it alone, but lets make sure we are firm with people who are seating themselves and try to avoid situations like today. Only made 1 cut today at 140 which was John.
Specials:
3 Staff members that stood out (why/how):
-Derek had a really poor attitude today and was basically pouting the entire shift. He feels that if he is gona have only 4 4top tables then he should be sat first until his section is full. I told him we are still trying to work out the kinks of the sections and that he needs to be patient. He did thank me for lending an ear and i told him to try to be a bit more positive as well.
-Brittany did really well handling the host stand alone, Kayo helped her during the peak thankfully.
-John Hernandez was a super star today. He was super helpful, made sure his customers were happy, helped servers run food and refilled waters. He started the shift with dropping and breaking a ceramic plate but really made a huge turn around.
-Kitchen did an incredible job! It was definitely a Ramen day and Justin was a super star.
-Hiroe was doing very well at the expo line. I know she was mentioned yesterday but id say today was an improvement day.
Any VIP's in?
Tyson Cole
Aaron Franklin
Kevin motorcycle champion racer.
Comps& Void Detail:
R&M needs:
Prudential brought our new towel bin
A/C man seemed confused on what to repair, i didn't know what to tell him besides check all of them. Next time ill make sure to call Leary. My bad
86'd items/ need more:
LY Lunch Sales: $1866
TY Lunch Sales: $2702
+/- : +836
Lunch Covers: 135
Avg PPA: $20.01
Weather:
Pretty Chilly
Special events?:
Who worked:
Derek, John H, Kelly D CL1, Zayn CL2, Brittany H, Hiroe FR, Chaz SA
Flow of Business, Cuts and Ticket Times:
Today was an interesting flow of events. I spent a majority of my time in the expo window with Hiroe. Today we had 4 Servers and Bartender. We were full by 1230, and on a 15 minute wait by 12:45. I feel like it felt a lot busier than it should have. Servers weren't communicating as well as they should have been. A lot of them kept saying umm when i asked them what they needed. I tried to just do my best to anticipate their needs and just run their food. I really do think we need another pair of hands. Like a second Host or maybe a second SA. I notice that since it was so busy chaz had really only time to bus tables and not refill waters. I did by best to keep up, but it just felt like we were playing catch up the whole shift. At one point I even saw Kayo bussing tables.
Lindsey did well handling the bar but had an incident where 2 gentlemen sat themselves at a dirty bar, Brittany tried to let them know they needed to wait to be seated but they simply dismissed her, Lindsey was a little frazzled from them and ended up getting distracted and cut her finger while peeling oranges. Because of this she was able to greet her tables and ask if anyone could take it. John H quickly jumped at the opportunity to help and took over the table. I however wasn't notified about what was going on until the gentlemen already had their ramen out, so i left it alone, but lets make sure we are firm with people who are seating themselves and try to avoid situations like today. Only made 1 cut today at 140 which was John.
Specials:
3 Staff members that stood out (why/how):
-Derek had a really poor attitude today and was basically pouting the entire shift. He feels that if he is gona have only 4 4top tables then he should be sat first until his section is full. I told him we are still trying to work out the kinks of the sections and that he needs to be patient. He did thank me for lending an ear and i told him to try to be a bit more positive as well.
-Brittany did really well handling the host stand alone, Kayo helped her during the peak thankfully.
-John Hernandez was a super star today. He was super helpful, made sure his customers were happy, helped servers run food and refilled waters. He started the shift with dropping and breaking a ceramic plate but really made a huge turn around.
-Kitchen did an incredible job! It was definitely a Ramen day and Justin was a super star.
-Hiroe was doing very well at the expo line. I know she was mentioned yesterday but id say today was an improvement day.
Any VIP's in?
Tyson Cole
Aaron Franklin
Kevin motorcycle champion racer.
Comps& Void Detail:
R&M needs:
Prudential brought our new towel bin
A/C man seemed confused on what to repair, i didn't know what to tell him besides check all of them. Next time ill make sure to call Leary. My bad
86'd items/ need more:
Monday, December 4, 2017
Monday 12/4/17 PM recap
Written By: Dusten
LY Dinner Sales: 4179
TY Dinner Sales: 6894
+/- : +65%, +$2715
Dinner Covers: 206
Avg PPA: 33.47
Weather: cloudy, muggy, high 70's most the day
Special events?:
Who worked: Mandy, Kelly S, Sophia, Zayn CL1, Clair CL2, Johnny and Grace Bar, Veronica and Annie H, Hiroe FR and Cal SA
Flow of Business, Cuts and Ticket Times: Slow start that built quickly after Happy Hour. I think the servers expected a slow and uneventful evening. We were on a wait from about 6:30-9pm. Host stand underquoted some tables. 2-tops were lingering longer than they expected. Seems to be the pattern. Probably ought to watch averages on table sitting in Resy? Had a single toro nigiri take 27 minutes to hit the table. Luckily they had plenty of other things to keep them happy, and the toro just seemed like a dessert. But there may be something to be said for better organization of sushi bar tickets.
Kitchen seemed to have a rough time of things tonight. Josh expressed a good deal of frustration with inexperienced, unprofessional and unmotivated kitchen staff members. I did suggest that a bit of patience with learning the new space, but ultimately those undesirable habits will continue to present themselves after all the rhythms are in place and those people will either need to step it up or be replaced.
All in all, no customer complaints. I cut Sophia, Kelly and the bar floor section at 9pm. I cut Veronica and Mandy at 9:30.
Specials:
3 Staff members that stood out (why/how): Kelly worked at a seemingly unhurried and leisurely pace tonight. For only having a three table section I found her needing a lot of reminding to run her food and drinks. I'd see her chatting with customers outside her section while rolls sat for longer than they should. Everyone needs help here and there, but she went over the limit.
Zayn, Mandy and Sophia all needed a bit of reminding to pick up their food. I can say, to their credit however, I saw more in the way of helping others, prebussing and interaction with their tables than Kelly. Hardly anyone ran kitchen food.
Alex the dishwasher needs to be more mindful of barging through the swinging door. Mandy brought it to my attention that sometimes, he'd just kick the door with arms full of dishes, and hit her a couple of times. I reminded him to knock and check to see if the coast is clear before coming through. That lasted maybe once or twice and he was back at it.
Any VIP's in? Victor.
Few Kemuri folks,
Sa-Ten people.
Comps& Void Detail: SIN for Kemuri folks,
Emp Day off for Sa-ten,
bday dessert,
no misrings or kitchen/sushi bar errors that required comps, I recall.
R&M needs: Grace brought to my attention that the bar does not have access to the happy hour submenu. It wouldn't be a big deal, except they have no way to ring in the cold sake glass.
Mandy suggested that we add seat mods for cocktails as well. Assisting in running drinks to a large party of separate checks could prove problematic otherwise.
86'd items/ need more: Merlot, Snow Maiden and Nihon Sakari Junmai bottles, tamago
LY Dinner Sales: 4179
TY Dinner Sales: 6894
+/- : +65%, +$2715
Dinner Covers: 206
Avg PPA: 33.47
Weather: cloudy, muggy, high 70's most the day
Special events?:
Who worked: Mandy, Kelly S, Sophia, Zayn CL1, Clair CL2, Johnny and Grace Bar, Veronica and Annie H, Hiroe FR and Cal SA
Flow of Business, Cuts and Ticket Times: Slow start that built quickly after Happy Hour. I think the servers expected a slow and uneventful evening. We were on a wait from about 6:30-9pm. Host stand underquoted some tables. 2-tops were lingering longer than they expected. Seems to be the pattern. Probably ought to watch averages on table sitting in Resy? Had a single toro nigiri take 27 minutes to hit the table. Luckily they had plenty of other things to keep them happy, and the toro just seemed like a dessert. But there may be something to be said for better organization of sushi bar tickets.
Kitchen seemed to have a rough time of things tonight. Josh expressed a good deal of frustration with inexperienced, unprofessional and unmotivated kitchen staff members. I did suggest that a bit of patience with learning the new space, but ultimately those undesirable habits will continue to present themselves after all the rhythms are in place and those people will either need to step it up or be replaced.
All in all, no customer complaints. I cut Sophia, Kelly and the bar floor section at 9pm. I cut Veronica and Mandy at 9:30.
Specials:
3 Staff members that stood out (why/how): Kelly worked at a seemingly unhurried and leisurely pace tonight. For only having a three table section I found her needing a lot of reminding to run her food and drinks. I'd see her chatting with customers outside her section while rolls sat for longer than they should. Everyone needs help here and there, but she went over the limit.
Zayn, Mandy and Sophia all needed a bit of reminding to pick up their food. I can say, to their credit however, I saw more in the way of helping others, prebussing and interaction with their tables than Kelly. Hardly anyone ran kitchen food.
Alex the dishwasher needs to be more mindful of barging through the swinging door. Mandy brought it to my attention that sometimes, he'd just kick the door with arms full of dishes, and hit her a couple of times. I reminded him to knock and check to see if the coast is clear before coming through. That lasted maybe once or twice and he was back at it.
Any VIP's in? Victor.
Few Kemuri folks,
Sa-Ten people.
Comps& Void Detail: SIN for Kemuri folks,
Emp Day off for Sa-ten,
bday dessert,
no misrings or kitchen/sushi bar errors that required comps, I recall.
R&M needs: Grace brought to my attention that the bar does not have access to the happy hour submenu. It wouldn't be a big deal, except they have no way to ring in the cold sake glass.
Mandy suggested that we add seat mods for cocktails as well. Assisting in running drinks to a large party of separate checks could prove problematic otherwise.
86'd items/ need more: Merlot, Snow Maiden and Nihon Sakari Junmai bottles, tamago
Mon AM Recap 12/4/17
Written By: Devin Steuerwald
LY Lunch Sales: 2047.00
TY Lunch Sales: 2625.00
+/- : +578.00, +28%
Lunch Covers: 123
Avg PPA:21.34
Previous Days Labor: 26%
Previous Days Comps: 6%
Controllable Comps: .98%
Weather: cloudy, looks like it wants to rain but no rain
Special events?: n/a
Who worked: Pat CL1, Derek CL2, Sophia, John H, Jason C Bar, Hiroe FR, Chaz SA, Annie H1
Flow of Business, Cuts and Ticket Times: slower than i was hoping it would be with the cloudy skies. we came close to going on a wait around 12:20 but it started to clear and we had lots of open tables by 1pm when i cut John H and Sophia because they are on doubles. all ticket times were great and all dishes went out looking great.
Had a Yakiniku that a guest complained had too much char, i apologized and offered a dessert for the mistake. the guest said it was ok that he just wanted to bring it to our attention. I showed the kitchen and Josh coached them on turning the skewers more often to avoid of charing them.
Spencer caught a few rolls pushed out by leo that he had to fix and add ingredients to so they wouldn't fall apart. is there a roll test for sushi bar?
still getting waitstaff that is trying to add ingredients to rolls. can we reiterate " you can take away but not add to" rule.
Annie told me that waitstaff has still been handing out china markers...
Specials:n/a
3 Staff members that stood out (why/how):
-Josh in the kitchen- my man runs a tight ship and he takes so much pride in everything that comes out of the kitchen. i wish we had more 10 more like him!
-Annie- did a great job spacing out the bar as she sat him. making sure not to overload him. he attition to detail is awesome at the host stand.
Any VIP's in?
Comps& Void Detail:
-guest changed mind- they were ordering a sake called Demon something (we dont carry) but john thought they were ordering the demon healer.
-Emp meal- 100% comp for sophia to make up for under cooked ck from last shift
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2047.00
TY Lunch Sales: 2625.00
+/- : +578.00, +28%
Lunch Covers: 123
Avg PPA:21.34
Previous Days Labor: 26%
Previous Days Comps: 6%
Controllable Comps: .98%
Weather: cloudy, looks like it wants to rain but no rain
Special events?: n/a
Who worked: Pat CL1, Derek CL2, Sophia, John H, Jason C Bar, Hiroe FR, Chaz SA, Annie H1
Flow of Business, Cuts and Ticket Times: slower than i was hoping it would be with the cloudy skies. we came close to going on a wait around 12:20 but it started to clear and we had lots of open tables by 1pm when i cut John H and Sophia because they are on doubles. all ticket times were great and all dishes went out looking great.
Had a Yakiniku that a guest complained had too much char, i apologized and offered a dessert for the mistake. the guest said it was ok that he just wanted to bring it to our attention. I showed the kitchen and Josh coached them on turning the skewers more often to avoid of charing them.
Spencer caught a few rolls pushed out by leo that he had to fix and add ingredients to so they wouldn't fall apart. is there a roll test for sushi bar?
still getting waitstaff that is trying to add ingredients to rolls. can we reiterate " you can take away but not add to" rule.
Annie told me that waitstaff has still been handing out china markers...
Specials:n/a
3 Staff members that stood out (why/how):
-Josh in the kitchen- my man runs a tight ship and he takes so much pride in everything that comes out of the kitchen. i wish we had more 10 more like him!
-Annie- did a great job spacing out the bar as she sat him. making sure not to overload him. he attition to detail is awesome at the host stand.
Any VIP's in?
Comps& Void Detail:
-guest changed mind- they were ordering a sake called Demon something (we dont carry) but john thought they were ordering the demon healer.
-Emp meal- 100% comp for sophia to make up for under cooked ck from last shift
R&M needs:
86'd items/ need more:
Sunday, December 3, 2017
Sunday 12/3/17 PM recap
Written By: Dusten
LY Dinner Sales: 4541
TY Dinner Sales: 8023
+/- : +$4541, +130%
Dinner Covers: 229
Avg PPA: 35.03
Weather: Kinda rainy, 68 currently
Special events?: my first PM managing shift. yikes.
Who worked: Kelly D, Derek, Cindy, Zayn Closer 1, Clair Closer 2, John H Cktl, Annie and Jenny hosting, Hiroe FR, Chaz and Beorn SA
Flow of Business, Cuts and Ticket Times: Pretty lively Sunday night. We had 40 covers walk in at opening and with 2 large parties reserved at 6pm we were on a wait very soon after. Quote times went upwards of 45 minutes, and no one went over tonight that I am aware of.
We had one Kara-age ticket that took 23 minutes to drop, presumably because the kitchen was very busy. I checked with the table to let them know it would be on the way. The had Naoto and Grace working their charms and the customers were perfectly content with the late arriving kara-age.
The queue started to dwindle around 9pm and we were off wait by 9:20 or so. I cut Kelly, Derek and John H then. Annie and Cindy followed maybe 15 minutes later.
Specials:
3 Staff members that stood out (why/how): Chaz is dealing with a multitude of significant personal issues and had a breakdown pretty much in the middle of service. Clair brought it to my attention. I found him in the walk-in in tears and talked to him for a little while. He said he'd been dealing with these things and had made his best efforts to remain professional at work but the cumulative effect finally broke him. I told him to go outside, get some air and if he just needed to go, to let me know first. He was gone for maybe 5 minutes and came back, same condition and asked to be excused. I don't think this should reflect on him negatively in any way. He is a solid worker and gives everything he has when he is here.
That being said, Beorn took in the slack without blinking. Between tonight and the shit-water incident with Devin the other night, I gave him a couple of Alamo ticket as a sign of appreciation for his unwavering professionalism and willingness to throw himself on the grenade so to speak.
Derek seemed off tonight. Before opening he was, at one point, just kinda lounging with the other servers while they were rolling oshibori. Kayo was in the building, and while I never like to see time spent idly, I am particularly sensitive to people screwing around with her here. Annie mentioned his funky attitude to me mid-service when he dropped off a check of John's at the host stand. Apparently he made a big noise that caught the attention of customers waiting in from of the host stand. Later, I had to direct him away from helping Chelsea and Sophia with their crossword puzzle as they were seated at the bar. In these instances I simply found something for him to do instead of nothing. Like, take his table the ginger they'd asked me for, and pretty much stop running his sushi.
Any VIP's in? My friend Ben Meers,
Steve Cox of Barflys,
Sophia and Chelsea,
Rachel and Carlos,
Monk and his date,
Cindy's Mindy,
friends of Leary,
One of our reserved parties tonight (Mariana Zaragosa), was a handful. They were a ten top, wanting to add an indeterminable amount of people to the table. I couldn't get a straight answer as to if it was one, or two people or what. Jenny even heard me ask them very plainly how many people there were total. We figured out that they wanted to add one person to their table, and then have another person who came with them, sit elsewhere. Turns out the outcast was the caretaker for their Grandmother. We put her on the list and sat her at the bar alone. The gesture of not allowing this woman to sit with them was certainly in line with their contempt for anyone attempting to provide a them with a service. Cindy, who typically has infinite patience with customers, was pushed to her absolute limit. The point of this story is, we sent the woman some gyoza, Annie guided her with the menu, as she only spoke spanish, and they did not tip on her $15 check.
Comps& Void Detail: I had Clair and Grace both just bring me separate ramen orders they got for dinner and the noodles were way off. I'm not sure of the mechanics of the new cookers, but based on the texture, I'd say the water had too much starch. They'd both closed out their checks, so I simply gave them Kome bucks for their next meal. I brought the issue to Josh's attention and advised more frequent noodle checks for quality control. Perhaps a training session at Daruma would be helpful.
FNF'd Gyoza for the Zaragosa Caretaker,
Employee Day off for Chelsea and Sophia,
Guest Changed Mind on Tofu Steak- didn't realize it was fried,
Kitchen Error- Undercooked veggie Tempura,
FNF'd Gyoza for Ben
Bday Fried Ice cream
Bday Camembert,
Bday Green tea ice cream
FNF'd Shishitos for Mindy
R&M needs:
86'd items/ need more: Naoto asked for a new hand soap dispenser for the bar. apparently their is about to break totally.
LY Dinner Sales: 4541
TY Dinner Sales: 8023
+/- : +$4541, +130%
Dinner Covers: 229
Avg PPA: 35.03
Weather: Kinda rainy, 68 currently
Special events?: my first PM managing shift. yikes.
Who worked: Kelly D, Derek, Cindy, Zayn Closer 1, Clair Closer 2, John H Cktl, Annie and Jenny hosting, Hiroe FR, Chaz and Beorn SA
Flow of Business, Cuts and Ticket Times: Pretty lively Sunday night. We had 40 covers walk in at opening and with 2 large parties reserved at 6pm we were on a wait very soon after. Quote times went upwards of 45 minutes, and no one went over tonight that I am aware of.
We had one Kara-age ticket that took 23 minutes to drop, presumably because the kitchen was very busy. I checked with the table to let them know it would be on the way. The had Naoto and Grace working their charms and the customers were perfectly content with the late arriving kara-age.
The queue started to dwindle around 9pm and we were off wait by 9:20 or so. I cut Kelly, Derek and John H then. Annie and Cindy followed maybe 15 minutes later.
Specials:
3 Staff members that stood out (why/how): Chaz is dealing with a multitude of significant personal issues and had a breakdown pretty much in the middle of service. Clair brought it to my attention. I found him in the walk-in in tears and talked to him for a little while. He said he'd been dealing with these things and had made his best efforts to remain professional at work but the cumulative effect finally broke him. I told him to go outside, get some air and if he just needed to go, to let me know first. He was gone for maybe 5 minutes and came back, same condition and asked to be excused. I don't think this should reflect on him negatively in any way. He is a solid worker and gives everything he has when he is here.
That being said, Beorn took in the slack without blinking. Between tonight and the shit-water incident with Devin the other night, I gave him a couple of Alamo ticket as a sign of appreciation for his unwavering professionalism and willingness to throw himself on the grenade so to speak.
Derek seemed off tonight. Before opening he was, at one point, just kinda lounging with the other servers while they were rolling oshibori. Kayo was in the building, and while I never like to see time spent idly, I am particularly sensitive to people screwing around with her here. Annie mentioned his funky attitude to me mid-service when he dropped off a check of John's at the host stand. Apparently he made a big noise that caught the attention of customers waiting in from of the host stand. Later, I had to direct him away from helping Chelsea and Sophia with their crossword puzzle as they were seated at the bar. In these instances I simply found something for him to do instead of nothing. Like, take his table the ginger they'd asked me for, and pretty much stop running his sushi.
Any VIP's in? My friend Ben Meers,
Steve Cox of Barflys,
Sophia and Chelsea,
Rachel and Carlos,
Monk and his date,
Cindy's Mindy,
friends of Leary,
One of our reserved parties tonight (Mariana Zaragosa), was a handful. They were a ten top, wanting to add an indeterminable amount of people to the table. I couldn't get a straight answer as to if it was one, or two people or what. Jenny even heard me ask them very plainly how many people there were total. We figured out that they wanted to add one person to their table, and then have another person who came with them, sit elsewhere. Turns out the outcast was the caretaker for their Grandmother. We put her on the list and sat her at the bar alone. The gesture of not allowing this woman to sit with them was certainly in line with their contempt for anyone attempting to provide a them with a service. Cindy, who typically has infinite patience with customers, was pushed to her absolute limit. The point of this story is, we sent the woman some gyoza, Annie guided her with the menu, as she only spoke spanish, and they did not tip on her $15 check.
Comps& Void Detail: I had Clair and Grace both just bring me separate ramen orders they got for dinner and the noodles were way off. I'm not sure of the mechanics of the new cookers, but based on the texture, I'd say the water had too much starch. They'd both closed out their checks, so I simply gave them Kome bucks for their next meal. I brought the issue to Josh's attention and advised more frequent noodle checks for quality control. Perhaps a training session at Daruma would be helpful.
FNF'd Gyoza for the Zaragosa Caretaker,
Employee Day off for Chelsea and Sophia,
Guest Changed Mind on Tofu Steak- didn't realize it was fried,
Kitchen Error- Undercooked veggie Tempura,
FNF'd Gyoza for Ben
Bday Fried Ice cream
Bday Camembert,
Bday Green tea ice cream
FNF'd Shishitos for Mindy
R&M needs:
86'd items/ need more: Naoto asked for a new hand soap dispenser for the bar. apparently their is about to break totally.
Sunday AM Recap 12/3/17
Written By: Leary
LY Lunch Sales: 2902
TY Lunch Sales: 3778
+/- : +30%, +876
Lunch Covers: 172
Avg PPA: 21.97
Previous Days Labor: 33%
Previous Days Comps: 7%
Controllable Comps: 19.88%
Weather: Dreary rainy day
Special events?:
Who worked:
Kelly D, Zayn, Pat, Renee Cl 1, Mandy Cl 2, Chaz & Cal SA, Alyssa & Veronica H, Naoto & Krystin Bar
Flow of Business, Cuts and Ticket Times:
It was a slow and steady Sunday lunch. We hit a wait here or there, but then would quickly come off it. Thing were pretty chill by 2 so I cut SA & Host 1, and went 3 on. Had a steady flow of tables until the end, but nothing crazy.
We had a pattern of guests not wanting to sit in the party room today until it filled up in the dining. Not the first shift that I've noticed this trend. Not sure what to do with that room to make a little more lively.
Are we going to hold employees to the $15 free meal? I know certain employee favorites went up in price like the bento box. I've been giving people a little leeway with it the first couple of weeks, but wanted to get everyone's opinions and hold everyone to a certain dollar amount.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Rob at the sushi bar
-Liam came in and sat at the bar.
Comps& Void Detail:
-FNF for Liam
-Kome Bucks for Mandy for winning the mimosa contest
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2902
TY Lunch Sales: 3778
+/- : +30%, +876
Lunch Covers: 172
Avg PPA: 21.97
Previous Days Labor: 33%
Previous Days Comps: 7%
Controllable Comps: 19.88%
Weather: Dreary rainy day
Special events?:
Who worked:
Kelly D, Zayn, Pat, Renee Cl 1, Mandy Cl 2, Chaz & Cal SA, Alyssa & Veronica H, Naoto & Krystin Bar
Flow of Business, Cuts and Ticket Times:
It was a slow and steady Sunday lunch. We hit a wait here or there, but then would quickly come off it. Thing were pretty chill by 2 so I cut SA & Host 1, and went 3 on. Had a steady flow of tables until the end, but nothing crazy.
We had a pattern of guests not wanting to sit in the party room today until it filled up in the dining. Not the first shift that I've noticed this trend. Not sure what to do with that room to make a little more lively.
Are we going to hold employees to the $15 free meal? I know certain employee favorites went up in price like the bento box. I've been giving people a little leeway with it the first couple of weeks, but wanted to get everyone's opinions and hold everyone to a certain dollar amount.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Rob at the sushi bar
-Liam came in and sat at the bar.
Comps& Void Detail:
-FNF for Liam
-Kome Bucks for Mandy for winning the mimosa contest
R&M needs:
86'd items/ need more:
Saturday, December 2, 2017
Saturday AM 12/2/17 Recap
Written By: Leary
LY Lunch Sales: 3010
TY Lunch Sales: 4472
+/- : +1462, +49%
Lunch Covers: 224
Avg PPA: 19.96
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 6.84%
Weather: Pretty fall day
Special events?:
Who worked:
Sophia, John H, Kelly S, Mandy Cl 1, Johnny Cl 2, Beorn & Chaz SA, Alyssa & Melody H, Brennan FR, Naoto & Lindsey Bar
Flow of Business, Cuts and Ticket Times:
It was steady and full most of the shift. Had a small wait around 1230 pm, came off, and then a went back on the wait around 130. Cut Chaz and Melody at 245. Closed the floor 6 on.
Had a hard push of tickets with the last seating. Hit some 30 min plus ticket times, and had a lot of lag time between items on the same ticket. Matt was hustling, but the rest of the kitchen folks were just sitting back and watching him. I followed up with Matt and Vince at the end of the shift about running the line, and keeping the staff focused rather than doing it for them. In the end, most customers were understanding, but I did end comping several items for the guests that seemed upset.
Had a table get a small metal strand in his ramen. Matt figured out that it was steal wool, and followed up with dishwashers. Vince followed up with them as well.
So Boyd refrigeration came out to fix the defrost cycles for the walk-in. The weekend service tech did get the temp down to 3 degrees so that's an improvement. The down side is that he decided to drive over our freshly installed water line, and crack it on the way out. Caused a steak leak of about 6 gallons per minute. The city came out and told us that it was our side of the water line, so we had to get an emergency plumber to fix it. This was at about 410. There was a lot of back and forth about what to do, and Kayo decided to stay open and deal with after midnight. Right when the decision was made the City Water Emergency Service guy notice that the water pooling up was starting to go under our foundation and could cause more damage so the decision was made for us. I was able to get an emergency plumbing service out her after 4 tries. AAA Auger to the rescue. They actually called someone in just to shave a couple of hours off when they said they could originally be here. Currently working on the issue so we can open for normal service tomorrow morning.
Chelsea and Naoto tracked down the video clip of the Boyd driving running over the water line. I'll be call Mr Boyd first thing Monday morning. At the very least we deserved to be reimbursed for the emergency plumbing bill.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
John
Comps& Void Detail: Long list today
-Comped 2 Teishokus that took 30 min to hit the table, and then it turned out that Lindsey misrang an item. It ended up taking another 20 min for the remake to come out.
-Comped a Tonkotsu that took about 15 min after the miso ramen was set down. 30 minute time.
-Comped a 26 min Veggie Tempura app
-Kitchen Error for piece of steel wool found in Ramen.
-ANA
-FNF for Anthony Leman
R&M needs:
-Water Line replacement
-Boyd came and adjusted the Walk In temp and I finally saw the temp go down.
86'd items/ need more:
LY Lunch Sales: 3010
TY Lunch Sales: 4472
+/- : +1462, +49%
Lunch Covers: 224
Avg PPA: 19.96
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 6.84%
Weather: Pretty fall day
Special events?:
Who worked:
Sophia, John H, Kelly S, Mandy Cl 1, Johnny Cl 2, Beorn & Chaz SA, Alyssa & Melody H, Brennan FR, Naoto & Lindsey Bar
Flow of Business, Cuts and Ticket Times:
It was steady and full most of the shift. Had a small wait around 1230 pm, came off, and then a went back on the wait around 130. Cut Chaz and Melody at 245. Closed the floor 6 on.
Had a hard push of tickets with the last seating. Hit some 30 min plus ticket times, and had a lot of lag time between items on the same ticket. Matt was hustling, but the rest of the kitchen folks were just sitting back and watching him. I followed up with Matt and Vince at the end of the shift about running the line, and keeping the staff focused rather than doing it for them. In the end, most customers were understanding, but I did end comping several items for the guests that seemed upset.
Had a table get a small metal strand in his ramen. Matt figured out that it was steal wool, and followed up with dishwashers. Vince followed up with them as well.
So Boyd refrigeration came out to fix the defrost cycles for the walk-in. The weekend service tech did get the temp down to 3 degrees so that's an improvement. The down side is that he decided to drive over our freshly installed water line, and crack it on the way out. Caused a steak leak of about 6 gallons per minute. The city came out and told us that it was our side of the water line, so we had to get an emergency plumber to fix it. This was at about 410. There was a lot of back and forth about what to do, and Kayo decided to stay open and deal with after midnight. Right when the decision was made the City Water Emergency Service guy notice that the water pooling up was starting to go under our foundation and could cause more damage so the decision was made for us. I was able to get an emergency plumbing service out her after 4 tries. AAA Auger to the rescue. They actually called someone in just to shave a couple of hours off when they said they could originally be here. Currently working on the issue so we can open for normal service tomorrow morning.
Chelsea and Naoto tracked down the video clip of the Boyd driving running over the water line. I'll be call Mr Boyd first thing Monday morning. At the very least we deserved to be reimbursed for the emergency plumbing bill.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
John
Comps& Void Detail: Long list today
-Comped 2 Teishokus that took 30 min to hit the table, and then it turned out that Lindsey misrang an item. It ended up taking another 20 min for the remake to come out.
-Comped a Tonkotsu that took about 15 min after the miso ramen was set down. 30 minute time.
-Comped a 26 min Veggie Tempura app
-Kitchen Error for piece of steel wool found in Ramen.
-ANA
-FNF for Anthony Leman
R&M needs:
-Water Line replacement
-Boyd came and adjusted the Walk In temp and I finally saw the temp go down.
86'd items/ need more:
Friday PM 12/1/17 Recap
Written By: Leary
LY Dinner Sales: 7094
TY Dinner Sales: 9986
+/- : +2892, +41%
Dinner Covers: 286
Avg PPA: 34.92
Weather: Nice Fall evening
Special events?:
Who worked:
Krystin, Sophia, Renee, Patrick, Lindsey Cl 1, Dusten Cl 2, Melody & Veronica H, Chaz & Cal SA, Naoto & Jason Bar, Alyssa Cktl
Flow of Business, Cuts and Ticket Times:
It was slow trickle for the first 30 minutes, and then all at once. Hit a wait before 6. Melody's quote times were under at first, and it took awhile to come out of that. I saw that a lot of tables were going 10-15 minutes over their quote, but luckily Chelsea was up there to speak with guests. After the next round of seating quote times got back on track. Hit a 2 hour quote time at the peak. Stayed on a wait until a little after 10. 3 on after we got off the wait, Cut the cocktail, Chaz, and Veronica shortly after. No new tables for the last half hour.
Ticket times were mostly good, but we did have some 30 minute roll times towards the end of the night. No major customer complaints, but a few guests did get their food awhile after the other guests.
Had the 9 o'clock reservation go 30 minutes after their quote time. The host didn't let the 7 o'clock know there was another reservation, and Pat never gave them a last call. We were also on a pretty decent wait at 9, and not a lot of other options to put them. We bought some apps and I went by with them to apologize and thank them for their patience. Patrick was charming as usual and they seemed happy in the end.
So I've noticed people are camping a lot more here than the old place. The quieter more comfortable space is more inviting to hang. It definitely increased wait times tonight. I'm not sure if there is much that can be done about it, but I did let the hosts to know to be mindful of it when giving quote times.
Bar seemed to do well tonight. I think we will need to integrate the bussers back there to help with dishes soon.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-James & Ingrid
-Julian & Nona
-Jason & Susan
-My friends Mike & Kate
-Some Barley Swine folks that had Kome bucks
-A newcaster that Chelsea pointed out (forgot her name)
-Alamo Greg
-Derek, Kelly D, Zayn having drinks on the patio
-Kaya and friends
Comps& Void Detail:
-Bday Cheesecake
-DNL for 2 glasses of Usu-nigori
-Server misring Ankimo Kobachi
-Kome Bucks for Kelly D
-Kome Bucks for Barley Swine
-Owner Comp for Kaya
-FNF for Greg
-FNF for Kaya's table
R&M needs:
-Ice machine seems to producing a little better, but still ran low at one point tonight.
-Walk In Freezer still is not holding temp. I'll call Boyd in the morning.
86'd items/ need more:
LY Dinner Sales: 7094
TY Dinner Sales: 9986
+/- : +2892, +41%
Dinner Covers: 286
Avg PPA: 34.92
Weather: Nice Fall evening
Special events?:
Who worked:
Krystin, Sophia, Renee, Patrick, Lindsey Cl 1, Dusten Cl 2, Melody & Veronica H, Chaz & Cal SA, Naoto & Jason Bar, Alyssa Cktl
Flow of Business, Cuts and Ticket Times:
It was slow trickle for the first 30 minutes, and then all at once. Hit a wait before 6. Melody's quote times were under at first, and it took awhile to come out of that. I saw that a lot of tables were going 10-15 minutes over their quote, but luckily Chelsea was up there to speak with guests. After the next round of seating quote times got back on track. Hit a 2 hour quote time at the peak. Stayed on a wait until a little after 10. 3 on after we got off the wait, Cut the cocktail, Chaz, and Veronica shortly after. No new tables for the last half hour.
Ticket times were mostly good, but we did have some 30 minute roll times towards the end of the night. No major customer complaints, but a few guests did get their food awhile after the other guests.
Had the 9 o'clock reservation go 30 minutes after their quote time. The host didn't let the 7 o'clock know there was another reservation, and Pat never gave them a last call. We were also on a pretty decent wait at 9, and not a lot of other options to put them. We bought some apps and I went by with them to apologize and thank them for their patience. Patrick was charming as usual and they seemed happy in the end.
So I've noticed people are camping a lot more here than the old place. The quieter more comfortable space is more inviting to hang. It definitely increased wait times tonight. I'm not sure if there is much that can be done about it, but I did let the hosts to know to be mindful of it when giving quote times.
Bar seemed to do well tonight. I think we will need to integrate the bussers back there to help with dishes soon.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-James & Ingrid
-Julian & Nona
-Jason & Susan
-My friends Mike & Kate
-Some Barley Swine folks that had Kome bucks
-A newcaster that Chelsea pointed out (forgot her name)
-Alamo Greg
-Derek, Kelly D, Zayn having drinks on the patio
-Kaya and friends
Comps& Void Detail:
-Bday Cheesecake
-DNL for 2 glasses of Usu-nigori
-Server misring Ankimo Kobachi
-Kome Bucks for Kelly D
-Kome Bucks for Barley Swine
-Owner Comp for Kaya
-FNF for Greg
-FNF for Kaya's table
R&M needs:
-Ice machine seems to producing a little better, but still ran low at one point tonight.
-Walk In Freezer still is not holding temp. I'll call Boyd in the morning.
86'd items/ need more:
Friday, December 1, 2017
Friday Am Recap 12/1/17
Written By: Devin Steuerwald
LY Lunch Sales: 1692.00
TY Lunch Sales: 3408.00
+/- : +1716.00, +101%
Lunch Covers: 162
Avg PPA: 21.04
Previous Days Labor: 26%
Previous Days Comps: 7%
Controllable Comps: 2.30%
Weather: Nice outside
Special events?:n/a
Who worked: John H, Clair, Krystin, Kelly D, Mandy, Naoto Bar, Beorn SA1, Chaz SA2, Hiroe FR, Veronica H1, Alyssa H2
Flow of Business, Cuts and Ticket Times:
Steady lunch shift went on a full wait by 12:30 the wait never got too bad only about 20-30 at the highest quote time. started to slow down close to 1pm when I cut A SA and a Host. we got a few more tables after that so we closed 6 on. Ticket time for the sushi bar got a little high towards the end of service, had a few 20-25 min. sushi lunches tickets. but they had a stack of tickets to get through, and there were no complaints from guests. All plates went out looking great!
A sales rep from Takara ramen inc. came in for lunch today and asked to speak with Take. I told him that he just left, he wanted to let us know that their products will be offered through JFC starting in a few weeks.
We got a gas delivery today but we only had one empty tank. we might want to adjust our pars for next delivery.
Republic rep came by to tell us we weren't setup on an account yet, i showed her the paper work Elizabeth printed out for us and she took a picture and said she would get back to us.
Specials: n/a
3 Staff members that stood out (why/how):
Kelly D had a 7 top today that was ordering a lot of food all on separate checks and she did a great job, explaining dishes and all the different Nigiri. They even left her extra on top of the grat!
Any VIP's in?
Takara Ramen Sales Rep
Comps& Void Detail:
Server misring- 5.00
emp day off- derek- 6.60
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1692.00
TY Lunch Sales: 3408.00
+/- : +1716.00, +101%
Lunch Covers: 162
Avg PPA: 21.04
Previous Days Labor: 26%
Previous Days Comps: 7%
Controllable Comps: 2.30%
Weather: Nice outside
Special events?:n/a
Who worked: John H, Clair, Krystin, Kelly D, Mandy, Naoto Bar, Beorn SA1, Chaz SA2, Hiroe FR, Veronica H1, Alyssa H2
Flow of Business, Cuts and Ticket Times:
Steady lunch shift went on a full wait by 12:30 the wait never got too bad only about 20-30 at the highest quote time. started to slow down close to 1pm when I cut A SA and a Host. we got a few more tables after that so we closed 6 on. Ticket time for the sushi bar got a little high towards the end of service, had a few 20-25 min. sushi lunches tickets. but they had a stack of tickets to get through, and there were no complaints from guests. All plates went out looking great!
A sales rep from Takara ramen inc. came in for lunch today and asked to speak with Take. I told him that he just left, he wanted to let us know that their products will be offered through JFC starting in a few weeks.
We got a gas delivery today but we only had one empty tank. we might want to adjust our pars for next delivery.
Republic rep came by to tell us we weren't setup on an account yet, i showed her the paper work Elizabeth printed out for us and she took a picture and said she would get back to us.
Specials: n/a
3 Staff members that stood out (why/how):
Kelly D had a 7 top today that was ordering a lot of food all on separate checks and she did a great job, explaining dishes and all the different Nigiri. They even left her extra on top of the grat!
Any VIP's in?
Takara Ramen Sales Rep
Comps& Void Detail:
Server misring- 5.00
emp day off- derek- 6.60
R&M needs:
86'd items/ need more:
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