Tuesday Recap 5/9/17

Written By: Leary

Sorry for the late post. I thought I hit publish before I left, but I guess not.

LY Lunch Sales:  2201
Projected Sales :  2394 (-837)
TY Lunch Sales:  1557
+/- :  -644, -29%
Lunch Covers:  88
Avg PPA:  17.69

LY Dinner Sales:  4737
Projected Sales :  5673 (+638)
TY Dinner Sales:  6011
+/- :  +1274,  +27%
Dinner Covers:  204
Avg PPA:  29.47

Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 1.16%

Weather: Cloudy, a little rainy, and muggy

Special events?:

Who worked:
Lunch: Kelly, Lindsey, Sayo, Johnny Cl, Melisa H, Hiroe FR, Colton SA
Dinner: Lindsey, Kelly, Ruthy, John, Clair Cl, Pat & Megan H, Hiroe FR, Colton SA

Flow of Business, Cuts and Ticket Times:
Lunch was pretty uneventful. It was a dreary day, and a rainy afternoon. One of the slowest shifts I've seen at the sushi bar in awhile. We were mostly full around 1230 for a bit and then slowly emptied out. I thought we might get a late pop, but the rain hit so I went 2 on. Ticket times were good. No issues.

Dinner was the typical flow lately, slow start/late pop although the first round of folks were real strange. It felt like there was a full moon out. We were mostly full by 630, but just had steady 1-in-1-out going for awhile. Started to creep onto a wait by 730, and hit 30-40 around 815. Came off the wait around 915. Cut Patrick and went 2 on. Ticket times were good.

Had an issue with a table sending back 3 anago nigiris and saying it was bad. I tried one, and the texture was weird. I had Kazu taste the other, and he confirmed it was under cooked. By the time they mentioned it to Ruthy their dessert was hitting the table. I offered to send 3 more on the house and the son wanted them. The next 3 were cooked better, but still had an off texture and were sent back. They were the last 3 pieces so maybe they were old. I told the table that it was the tail section, and sometimes will be tougher. I gave them $10 in Kome bucks and told them to come back and have 3 pieces on me next time. They were happy with my made up explanation, and the dad thanked me for taking the time with them.  

Things got a little hectic during a large turnover at 8pm. Colton's first day so I was doing my best to help him turn tables while sushi orders were backing up, and no one was helping put away glasses. The servers all had tunnel vision and were thinking they were too busy to help. I just started calling people out and delegating for about 5 minutes. Everyone snapped out of pretty quickly, and got better about working outside of their section. John, our newest server on the floor, was the most helpful. I thanked him for all the hard work at the end of the night.    

Specials:

3 Staff members that stood out (why/how):
-John did an awesome job tonight in section 4. The section was always well maintained when I walked through, and was always helping others when he could.
-Megan did a fantastic job holding down the host stand while Patrick was cocktailing for a bit.
-Colton's first day. He did alright, but there were a lot of little details I needed to go over with him. He is super eager, and wants to do a good job. At one point I was going over some details and he asked me if he was doing a bad job. I told him he was doing well for his first day, but we're a busy place and there are a lot of details to the position. I also told him he's going to be getting a lot of feedback so please don't take it personally. Just be on time, hustle, and you'll be fine. He seemed to relax a bit.
-Ruthy came in so unfocused tonight. A lot of silly mistakes at first. She said to me about an hour in, "what's wrong with me?", to which I replied, "I'm not sure, but let's try and turn it around". I just helped as much as I could, and focused a lot of my attention on her section. At some point I could see she was getting bothered that I was essentially waiting on her section with half my time, and turned it around. By 8 she was getting compliments on her service. Nice to see she was able to turn it around eventually.

Any VIP's in?
-Rob at the sushi bar
-Pat's friend/ owner of l'oca d'oro

Comps& Void Detail:
-3 Bday Desserts
-Emp Kome Bucks from Ruthy
-Emp Kome Bucks from Lindsey
-Sushi Bar Error/DNL for 6 pieces of Anago

R&M needs:

86'd items/ need more: