Sunday 5/14/17 recap

Written By: Dusten

LY Lunch Sales: 2490
Projected Sales :3160
TY Lunch Sales:3013
+/- : over LY by 21% and short of PS by $147
Lunch Covers: 166
Avg PPA: 18.15


LY Dinner Sales: 5896
Projected Sales : 6377
TY Dinner Sales: 6634
+/- : 13% over LY and over PS by $257
Dinner Covers: 229
Avg PPA: 28.97


Previous Days Labor: 17%

Previous Days Comps: 3%
Controllable Comps: 6.26%

Weather: Sunny and warm.

Special events?: Mothers Day, Mr. Kim's last day.


Who worked: Lunch: Krystin, John, Renee, Mandy CL, Brennan SA, Leigh FR, Ayssa H
Dinner: Krystin, Cindy, Grace, Ruthy, Clair CL, Colton SA, Hiroe training Derek at FR, Alyssa and Megan H, John CT

Flow of Business, Cuts and Ticket Times: Lunch was odd. It was busy then dead, a slight pop and then slow. We went on a wait early and briefly. Kept a steady stream of customers, numbers didn't seem low for a Sunday but for a holiday... maybe brunch was more popular this year. Servers were very impatient with food and even seemed anxious all through lunch. Granted, Gen. Toshi had 6 nigiri (3 kind 2x) ticket take 25 minutes. Kitchen did great. Pauline made me an awesome spicy miso ramen today. Renee was her usual self today. I kept John on at lunch longer just so I could avoid seating her too much. I would have cut her, but cutting out of sequence would have caused a blow up I think. Cut Krystin at 2pm and kept John and Renee on until 2:45pm.

Dinner started off with a bang. Big crowd but just enough so that we pretty much filled up immediately at opening. There was a 5 minute lull and then others started showing up. Bummer for those greeted with a 1 hour wait at 5:45. Several didn't stick around. For those that did, John showed up and eased their suffering with booze and his Eddie Haskell charm. We stayed packed until 8:05 then off wait. The phone kept ringing though, so I didn't cut. 25 minutes later we were back on a wait. We sat the last table on our list at 9:40. I'd cut John, Alyssa, Krystin and Cindy by 9:30 and Grace at 9:40.

Specials: We had 2 Aji sashimi that weren't sold. Toshi mentioned servers pushing certain things, particularly when a table orders omakase.

3 Staff members that stood out (why/how): John was a hot mess today. He dropped more things than I could count. He wasn't the only one dropping things, but certainly a repeat offender. He dropped some plates while prebussing A5 at lunch without a tray. He dumped over water while helping bus a table to reset. I had to stop him from using a brand new clean towel to mop it up. He dropped and broke 3 cokes while restocking the cooler at dinner. But the real issue follows.
At lunch, Chelsea came in and sat at A1, in John's section. Apparently there was a maguro nigiri on A2's menu that the table didn't mark. When their nigiri order hit the table, they remarked about the maguro piece. I'm getting all this info from Chelsea by the way. I didn't witness it... John says, "I'll take care of that," goes to the SA stand by the back B's, returns to the table with a square plate and picks the maguro piece off the plate... with his bare hand. He then brought it to Chelsea and offered it to her. She gave him an earful about all that. For all his initiative and ambition, John never ceases to find new dumbfounding ways to screw up. Thankfully the table seemed totally unfazed and Chelsea told me about it after they'd left. I talked with him about it. I don't know if talking to him any more will do any good. Just reporting the news.
-Renee mentioned above.
-Derek and Hiroe were helping Colton like crazy during the brunt of dinner service. Colton is still very new and learning. He makes his best effort and is learning. The rush tonight would have given anyone a hard time SA'ing. He does need to slow himself down a bit and concern himself with being more efficient, planning and prioritizing. He tends to zone out while putting dishes away. I talked with him, not to discourage but offer advice on how to become more effective on the floor.
-Eli rocked it at dinner. The kind of dude that you can throw a ton at him, he'll thank you and it's gone in minutes. I encouraged servers to keep the dish pit organized for him though. Good dude. I gave him some Kome bucks.
-Megan was a bit light on her quote times. We didn't seem to have tables lingering for extra long times, but I noticed several tables going into the red. I sent one table an order of takoyaki for their patience. They waited about 15 minutes over their quote. They were fine and understanding with the holiday.
-I actually feel bad for singling John out for dropping things. at 10:15, while gathering bottles to stock, Grace just dropped a bottle of Hawk in the Heavens. I really can't count how many times I hears something shatter today. There it is again. Jeeez. Dishes this time. Definitely need to add to pre-shift notes to take more care with breakable things.



Any VIP's in? Kendo-san for lunch. The white couple with the sushi bar kids. Maybe I haven't seen their kids in a while but the old girl, who is still probably only has gotten much bigger. Chelsea. Older gentleman regular that rides his bike here. Some others the servers recognized.
Chelsea's boss from Homeaway for dinner. Kenta and his soccer buddies and family. Dennis (Roosevelt Room) and his girlfriend. I think her name is Sarah Ann?

Comps& Void Detail: many misrings. most weren't made, birthday parfait, bday taiyaki, 3 cokes to spill, recovery takoyaki-long wait, owner comp for Kentas party (20% of bill), spill for open sapporo from last night that was hidden behind other UNopened bottles! Spill for Hawk in the Heavens bottle.

R&M needs:

86'd items/ need more: toro, katsuo, roses, blanc de blanc, gyu, uni.