*Saturday 5.20.17

Written By: Elizabeth

LY Lunch Sales: $3331
Projected Sales : $3477
TY Lunch Sales: $3752
+/- : +13% LY and +$421 PS
Lunch Covers: 176
Avg PPA: $21.32


LY Dinner Sales: $8099
Projected Sales : $8525
TY Dinner Sales: $8969
+/- : +11% LY and +$444 PS
Dinner Covers: 294
Avg PPA: $30.51

**Ladies and Gentleman, we have a new Kome All Day Sales Record:
$12,721 for the day. Beating out our most recent record on April 1st, of $12,671

Previous Days Labor: 18%

Previous Days Comps: 2%
Controllable Comps: 5.82%

Weather: Rainy and stormy at 10 when we all arrived. Cleared up by open.

Special events?: Graduation, Hot Luck Festival


Who worked: Lunch: Krystin, John, Kelly, Johnny CL. ALyssa Host, Colton SA, Hiroe FR
Colton was 20 minutes late, Kelly was 20 minutes late. Derrick called out due to health issues (we need to reschedule his final training shift)

dinner: Lindsey, Clair, Ruthy, Krystin, Dusten CL. Megan and Alyssa Host, Brennan SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Lunch:
Steady start- walk in 6 top right at open along with the 10 top reso. To be expected with the Grads and all. It didn't let up and by noon we were on a wait- didn't come off the wait until around 2pm or so. Several more walk in 6-tops and 5's. We were on a 20-30 minute wait, and a little later got up to 30-40 minutes, but that didn't last too long. It came in waves too- we slowed down around 1 and then it picked up again. Colton was struggling today- he was moving very slow in addition to being 20 minutes late. When he was at A7 I went over to ask him to move faster and have more of a sense of urgency- at which point, on the floor, he said to me "I'm sorry, I've been throwing up and was just throwing up in the bathroom" to which I said to him 1- don't ever say that on the floor, and 2- go home. He apologized again and said he was having anxiety too, and I said don't worry about it but maybe see a doctor about his digestive issues. Honestly, after he left, there seemed to be little to no noticeable difference. I was running around the dining room bussing and setting tables regardless.

Didn't make any cuts until 2:30, when I cut Krystin.

Dinner:
Started strong as usual- on a wait by 5:30- lots of large party walk ins- too many to count. A1/A5 stayed together most of the night as a 6, 7 or 8 top. Had a 7 top we were able to put in the party room around 5:30, with notice that there would be a 7pm reservation. The 7pm reso turned into 12 people with some babies, and left one hell of a mess behind, so that took a little longer to turn around for the 9pm party. But the 9pm sat around 9:05. The entire night moved on rather seamlessly.  Had 3 tables get underquoted, but I sent 2 of them edamame and they all left super happy.

Around that same time we sat the party room at 9pm, we sat an 8 top at B3/4. When the guy came in to put his name down, around 7:45, he was 1. dressed in a slight version of a male romper (matching shirt and shorts, just not connected), and 2, already seemed buzzed to me. When the group of them arrived at 9pm for their table, there were about 60% of their group that were visibly drunk, one girl even sluring her words quite a bit. They all started with....yes, sake bombs. Ruthy was firm with them about no "Glass on glass", and they actually abided. But I had to go over several times to quiet them down- Twice for using chopsticks as drumsticks on multiple surfaces, once for placing one hot sake carafe directly on top of another hot sake carafe, and finally, after their check had been dropped and they had been cut off. The Mr.Romper was getting very loud, multiple tables were looking at him, and I went over to ask them to either quiet down or please pay and leave. He asked for their check....which was sitting DIRECTLY IN FRONT OF HIM!. I pointed it out. They paid, and within a few minutes left- of course not without one of the guys (chopstick drummer turned sake stacker) who asked Megan for a "review card" and then told her that next time they would be going to Uchi. So...expect maybe an email. I'll be happy to respond if/when that comes in. Or a Yelp review. Considering their demeanor, I assure you there will be a Yelp review...if he can even remember coming here.

We stayed on a wait until 10:05pm. I cut down to 2 on at 10:30. The 9pm party left at 11:30.



3 Staff members that stood out (why/how):
-Kelly was apologetic and made up for the lateness by extra hard work. Glad to see her really turning it around. She left before I could give her her write up. Also so did Colton because it was in the middle of his shift.
-I gave the staff a big pep talk at pre-shift today. Not for any particular reason but more of a "you're doing great, please keep doing great" sort of thing. It was Kelly, Krystin and John, and they deserved that positive pre-shift instead of the usual "water tables, pre bus". I also talked about my experience yesterday being a PA and what it means to people when you have an attention to detail. Seems the staff took that and ran with it- some great pre-bussing happened today (not sure if that was due to the SA situation of what, but it was consistent and it was all day)
-Ruthy was on top of it tonight with no mistakes, and she handled the drunk party very professionally and calmly.
-Lindsey didn't seem to have too much of a sour attitude tonight. If any. She recognized a table of girls in her section and surprised them by remembering how much they love sake-toro. They were impressed that Lindsey remembered them and said they always have a great time when they are here and love the food and atmosphere (they also told me I handled the drunk crowd very well)
-Krystin was a trooper working a double today. Got a little worn out later in the night, but kept her head up and powered through.
-Megan and Alyssa were a power duo! Megan is super professional and very poised. I like her.
-Melisa picked up John's cocktail shift tonight. She seemed to do fine, but her sales were$548 and her credit card tips were only $73- I asked her if she got any cash tips and she said maybe $10. Concerned about her tip average- don't know if it's her or just the people in tonight.


Any VIP's in?
Lunch:
Old John.
Victor (though I didn't have time to talk to him)

None at dinner-

Comps& Void Detail:
2 Recovery edamame for the underquote
FNF for 2 edamame for the 9pm party- one of the girls works with my mom
FNF 30% off for some hamachi pieces Megan wanted to buy for her friends
Kome Bucks from one of Dusten's sushi bar folks
a few birthday desserts
ANA discount
Kome Bucks for Megan's Fat Samuri dinner- she graduated this morning with her Masters!!!!

R&M needs:


86'd items/ need more: