Written By: Chelsea
LY Dinner Sales: $6386
Projected Sales : $6525
TY Dinner Sales: $5170
+/- : 19% under LY and $1655 under PS
Dinner Covers: 222
Avg PPA: $23.29
Weather: a cool evening.
Special events?: Service Industry Night
Who worked: Krystin, Mandy, Kelly, Ruthy, Clair CL, Hiroe FR, Leigh training Colton SA, Megan Host and then Patrick training Derek Host.
Flow of Business, Cuts and Ticket Times: Started off steady, full by 6:45. Had a walk in 6-top at 7 and another at 7:45. Wait reached a max of 30-35 mins, once the wait started to really grow, everyone got up at once and then we filled back up again. Stayed on a wait until 9:20, cut Megan and went 3 on then. Cut Kelly at 9:40, and closed with two on. Ticket times were good, despite the rushes.
Specials: Chef's Nigiri Set - 14, Bitches Brew roll - 18, Menchi Katsu - 4
3 Staff members that stood out (why/how):
- Kelly was in a good mood and organized today. Even during the later rush (~8:45) when everyone was starting to lose morale, she was still smiling and helping out.
- Krystin got a bit of an attitude during that later rush. I know she was discouraged from the slow lunch, and she got both of the walk in 6-tops, one of which was one of those groups of college girls that each order one roll and little else. Leigh said she was making some unnecessary negative comments about Colton, and Leigh said it made her kind of upset because Colton was her referral and Krystin didn't have any reason to be making assumptions about someone she didn't know.
- Derek did well at the host stand, Patrick had him running the board the second half of the shift and he was pretty quick at it. Got a little sticky when all the tables got up and had to be resat pretty quickly, but I was over there helping them sort it out while Patrick was making drinks, and they got back on track.
Any VIP's in? Kayo, former employee Dan, SIN folks listed below.
Comps& Void Detail: Owner Comp for Kayo, Megan bought her friend an onigiri, I sent Dan some zato-ichis and a Kome Tamago, sent my friend Alex a couple pork belly pieces, voided a hamachi sashimi that was supposed to be Hama-toro, DNL Dynamite Chicken, the girl thought it would be spicier and didn't like that it was kinda sweet. Birthday dessert. SIN discount for owner of Crazy Ricky's, Moss Consignment, Ramen Tatsuya/Kemuri, and Whistler's/Salt and Time. Training meals for the above listed trainers/es.
R&M needs: Can we paint white stripes like those that go next to a handicap spot on the space on the side of the building, closest to the building but in front of all those pipes? Last week, a customer's car was blocked in because a SUV was there, and today a smaller SUV parked there got hit by another car pulling out of the parking lot and the other car just drove off. Luckily the customers at a table right by the window saw it happen and took down the other car's license plate before the car took off. We gave the info to the person whose car was hit, but he didn't seem fazed by it at all because he said his car was old and he didn't care. But still, seems like we shouldn't allow cars to park there.
The big bathroom sink handle got taken off where it should go at one point in the night, I put it back on but just a heads up if it happens again.
86'd items/ need more: trifold paper towels, toro makis, another soy sauce lid broke.
Did you talk to Krystin at the end of the shift? What exactly was she saying about Colton?
ReplyDeleteI wanted to talk to Krystin at the end of her shift, but she left right after giving me her checkout, and Leigh didn't come to me until she was done, after Krystin had left.
ReplyDeleteLeigh mentioned at the beginning of the shift that Colton had been going to the restroom a lot, but that she would talk to him. She said that he cut it out after she said something to him, but later in the server station Leigh mentioned that she had said something to him about it, and Krystin said "Well, he's probably on his phone or doing drugs," and both what she had said and how she said it was why Leigh was so upset, as Colton is her friend/referral and just a kid (that does not do drugs to her knowledge).
Krystin has been working a LOT lately in trying to save money for her trip. However I have noticed a steady decline in her attitude when she works doubles, specifically slow ones when she doesn't make any money. A few weeks ago she shared with me some things that she felt could be incentive for doubles, however I did not share them with management because all of this feedback is basically about what doubles should get, and she was coming off working about 3 doubles in a row (some she had picked up)- so I felt this was more selfishly geared, than wholly for the staff
ReplyDeletehere is what she shared with me:
1. For "long term emp. benefits" she feels that "scheduled doubles" should get a free meal (their choice, either lunch or dinner)
2. Doubles should be able to chose their cut for the 2nd shift (so they're not first cut for both and end up making a fraction of what everyone else makes)
3. Doubles should get 50% off their meal or a shift drink
4. If doubles ring less that $1k they should get a free meal
5. If doubles ring in more than $1500 they should get a free shift drink.
We can discuss this more if anyone cares to. I think she's got maybe one good point in there, we just have to sift through it all.
Got it. I was checking because ideally it would be good to follow up the same day about something like this, but it wasn't possible this time. I'll follow up with Krystin on her next shift.
ReplyDelete