Written By: Leary
LY Dinner Sales: 6914
Projected Sales : 7105 (+1060)
TY Dinner Sales: 8165
+/- : +1215, 18%
Dinner Covers: 265
Avg PPA: 30.81
Weather: Nice mild evening
Special events?:
Who worked:
Ruthy, Lindsey, Johnny, Renee, Dusten Cl, John SA, Emily FR, Alina & Tori H, Kelly Cktl
Flow of Business, Cuts and Ticket Times:
It was busy Friday. On a wait by 6, and hit an hour and a half wait by 7. Stayed at an 1 hr 15 min- 1 hr 30 min wait until a little after 9. Didn't come off the wait until after 10. Stayed full until around 1030. Ticket times were mostly good. The Kitchen got several big pops tonight. We had some 25-35 minute ticket times. There were several large parties that ordered mostly kitchen items, and they can only put out so many fry items at a time. The longer ticket times didn't cause any customer issues or comps. Things were pretty smooth overall.
Something I've noticed before I wanted to mention is that the Tofu Steak prep and plating needs some work. It's similar to how the Amazu Chicken was looking before we changed it up. I know the tofu used to be sauteed in a pan with the sauce and veggies before.
Had a grilled Salmon sent back. The customer said it was overcooked and needed more seasoning. They were happy with the remake. Also had a sunomono sent back because the guest said it was rubbery. Had gentleman say he didn't order the aburi hamachi when he got the check. Dusten remembered him getting it, but the guy was adamant that he didn't so I took it off. No other guest issues.
Specials:
Whole Aji- 2
Nigiri Special- 15
3 Staff members that stood out (why/how):
-Alina & Tori are a dream team at the host stand
-John did a great job SA-ing tonight. I glad he took our talk to heart.
-Emily did a really good job tonight considering it's her first week out of training, and her first solo Friday. It was one of the busier kitchen shifts I've seen in awhile, and she kept a cool head the entire time.
Any VIP's in?
David & Susan on their normal Friday night date
Comps& Void Detail:
Guest Changed Mind Aburi Hamachi
DNL Sunomono
2 Customer Kome bucks
R&M needs:
86'd items/ need more:
Zoe
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ReplyDeleteAdditional VIP: Scott from ELM group, with his family. We have been working with them for the food hall, Fairground project.
ReplyDeletehttp://www.elmrg.com/team
Scott is the best! He's one of my favorites of the group. And his wife is super sweet. Make sure we recognize them the next time they're in. They're great people.
ReplyDeleteScott e-mailed me this tonight:
ReplyDeleteKayo,
Thank you for a great meal last night and especially the extra treats that magically appeared on our table.
I’m pretty sure we eat at your restaurants more than we eat at our own….
Keep up the great work!
Scott