Written By: Leary
LY Dinner Sales: 7006
Projected Sales : 7050 (+580.50)
TY Dinner Sales: 7631
+/- : +625, +9%
Dinner Covers: 248
Avg PPA: 30.77
Weather: Cool evening
Special events?: Friday 13th
Who worked:
Lindsey, Ruthy, Johnny, Krystin, Dusten Cl, John SA, Liam FR
Flow of Business, Cuts and Ticket Times:
Pretty hectic first few hours. It's a full moon and Friday 13th so of course it was. The initial start to the shift was pretty mellow. Around 6pm Fumi came to let me know that there was something wrong with the dish machine. A bolt that holds the top arm had snapped off the top of the machine, and high pressure water was shooting out of it. Called Auto-Chlor to come out, and luckily someone was in the area so they were here by 645. Unfortunately it took a little over an hour to fix it. He said he has never seen that happen before, and wasn't sure how that was possible. Also the guy was in no kind of hurry. Dishes were piling high, and Beorn was doing his best to hand wash things and not be in the repairman's way. When he was done Fumi, Beorn, and I knocked out all the dishes as fast as possible. At this point we were out of pints, wine glasses, and several kinds of plates. When that was squared away the Kitchen was getting swamped with tickets. Beorn helped Steve catch up, and I helped Liam expo. We had some 25-30 minute tickets, but considering the volume of business, being 1 fully- trained-cook short, and lack of available dishes, ticket times were pretty decent during that pop. Servers did a good job helping to run food. After that things settled down to some sense of normalcy. It was nice having Tori at the host stand, and Kelly helping out the servers while I was stuck in the back. Sushi bar did a solid job being one short as well. They got their biggest pop towards the end of the night, but everyone powered through and times were ok. Didn't come off the wait until a little after 10. Cut Tori & Kelly at 945, and 2 on at 1030.
Thankfully not a lot of comps tonight. Had 1 recovery because Ruthy forgot to ring a Tuna Poke when the sushi bar was getting slammed. The table was nice when she fessed up her mistake, but it was the last thing that hit the table and they had been done with their other items for about 20 minutes so I took care of it. No other guest issues.
Specials:
Sannma- 4
3 Staff members that stood out (why/how):
-Beorn was definitely the VIP of the night. Between working around an incredibly frustrating situation in the dish pit, and then jumping right into a busy line without even taking a breath. I really don't think we would have got through tonight without him. I bought him a couple of beers for all the hard work.
-Ruthy has seem to lose a lot of focus lately. I was planning on waiting until the eval to go over things, but I don't think it can wait. I'm going to speak with her before the shift.
-Kelly was super helpful on her down time.
Any VIP's in?
Jason & Susan
Comps& Void Detail:
-Bday comp
-Recovery comp for Tuna Poke
R&M needs:
86'd items/ need more:
I have to agree with you about Ruthy. She has become a bit careless lately and a little too comfortable. Kelly Syndrome almost. Perhaps pulling some shifts back from her would be a good reminder that keeps her humble and grounded.
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