Friday PM 10.10.14

Written By: Cameron Stangel



LY Dinner Sales:$5746
Projected Sales:$6617
TY Dinner Sales:$6560
+/- :$57 short of projections, $814 over LY dinner
Dinner Covers:219
Avg PPA:$29.95

Weather: hot again getting humid

Any Special events going on?: acl week 2, day 1

Who worked?: Alex, Jason, Johnny, Sophia, dusten, ruthy (h), krystin (h), Lindsey (ct), Kaori (FR), Jason (SA)

Flow of Business, Cuts and Ticket Times:
Tonight started out busy like any other Friday night. We were full and on wait by 6:45. There was a 10 top reso and also a 7, 6, 6, and some 5 walk ins early on, which then turned into mainly only 2 tops. Wait times were accurate and we didn't have any seating mishaps or complaints. Everyone worked well together tonight and stayed busy. At 8:30 I went 3 on because by then we have already been off wait twice for a good amount of time. At 9:45 I went 2 on with as full of sections that we could have, and no wait. At 10:30 I went one on. We only got a few more tables trickling in. Sushi bar was really busy early on. I had a 30 minute Tsukiji set to a one top at the sushi bar who received they're food after s1&2 got they're nigiri which was rang in 12 minutes after the nigiri. The lady was fine, I have her a seaweed salad to snack on while the Tsukiji was being worked on because she had orderd nothing else during that waiting time.

I also had a couple come in at b2. Seemed happy, but when they were done eating they told Alex they didn't want to pay for their food....so I went to talk to them. They said they come ALLL the time and were disappointed tonight. They said they're dynamite chicken were really tiny and the yakiniku had too many onions.. Being sympathetic, I looked at they're table to see what they were complaining about, except for they have already ate everything.... I did see the bones for the dynamite and they all looked on the real small side and after talking to Daniel I think we agreed they could have included one more (7) to make it of the normal size. As for the yakiniku I have noticed there have been more onions then normal, but this couple had are everything including the onions they were complaining about. I asked if they wanted it remade they said no they didn't want to wait.. Since they were a little snippy, I took 50% off the dynamite and yakiniku and explained that when I dropped the check to them, apologized that they felt like they didn't have a good experience this time around but we will correct the issue in the kitchen and invite them back next time. (I could have used some Kome bucks for a return visit but we are out) Alex was their server and said it was wierd because they didn't mention anything about the food until they were done. When I dropped the check they started to thank me for the discount and said "I also just wanted to say, we did have the dumplings as well and ....( pause, me think here comes a positive pony for us) and....they were burnt. But in guess this is enough of a discount" hmm kinda shocked me when I heard that. I explained how if there was such a huge problem why not say anything sooner to me or at least the server when she was checking on you, they said they were too starving. I looked at they're plate and there wasn't even a speck of the "burnt" or anything left, and I said it is hard for me to try and help them or even correct the kitchen if there was an error when there is no food and I never saw when it looked like since they ate it all. It was bizzare. I can't have someone show me an empty plate, say they hated it but ate it since they were hungry and didn't want to pay!! It was crazy and they were mad they didn't get a bigger discount from the food I can't even compare to. No one all. Night said anything was burnt so it's beyond me how this "could have happened"...... I explained to them if they are ever unhappy to bring it up immediately because it's hard for me as a manager to fix problems when I have no evidence of it being ever wrong in the first place because they ate everything on their table, with out saying a word until now. 

Other than that everyone seemed happy with their service and food tonight, lots of happy customers.

I think we should re add to shift notes about splitting tickets at sushi bar. Take has mentioned and I have seen more people forgetting or being careless with it so I will reinforce the law

Specials?
Doughnuts-

Ceviche-7

Green bean tempura-10

Cheesecake-4

Iwashi- 2

3 Staff members that stood out (why/how):
Sophia is the MVP in the last table game. Every night no matter when I make cuts with her, her table is always the last one there! She's a great sport about it, doesn't rush and just helps with all the other side work and anything else she can.

Jason had highest alcohol sales tonight even beating out the CT waitress with almost $400 in alcohol sales it was crazy! 

Question about farm salad. Last time I checked with Vince I thought we agreed back on to the no farm salad for employee, after the long debate. If this has changed I would love to be informed. Jason ordered a farm salad (by mistake?) I reminded him employees can't and haven't been able to order farm salad in months and he said he forgot. I sent it back to the kitchen as they could use it and since no emplyee farm salad. It got sent back up saying employees can order farm salad. So what is it going to be from now on? 

Any VIP's in?
A couple I see a lot, said they were so surprised there was no wait for a Friday night table for 3 and said it's a totally different atmosphere when there's not so many people! Haha well yes... But they're the only Friday or Saturday night crowd so I don't think they have ever been here with empty tables. They had a great time as usual.

Comps& Void Detail:
50% recover on dynamite and yakiniku

Kome $ comp for alcohol sales winner

R&M needs?:

86'd items/ need more?