Written By: Dusten
LY Dinner Sales: 5745
Projected Sales : 6003
TY Dinner Sales: 4335
+/- : 25% down from LY and short of PS by $1668
Dinner Covers: 152
Avg PPA: 28.15
Weather: 90's, partly cloudy
Special events?: National Bourbon Day.... don't mind if I do.
Who worked: Lindsey, Derek, Mandy, Grace, Sophia CL, Rachel/Alyssa H, Zach SA, Brennan FR.
Flow of Business, Cuts and Ticket Times: Odd night. Slow for the first 90 minutes with a gradual build to a pop. We were on a small wait until about 7:30 then a pretty sharp drop. Many campers tonight. It stayed slow for another 45 minutes then a larger pop. I'd already cut Lindsey at 8pm, I cut Derek at 8:45. Mandy was cut 9:15 and Grace at 9:45.
Specials: 5 camo soba, 18 nigiri sets, 8 carpaccio special
3 Staff members that stood out (why/how): Grace was unnecessarily flustered tonight. She had her section full of campers for the first 2 hours of service. I made cuts, her section was fairly open and before she even got her 4th table she was panicked. She wasn't triple or double-sat by any stretch and I had to tell the host stand to avoid seating her for a while. As we filled up she seemed to gain rhythm but not composure.
-Mandy was the same way as the night wound down. She asked me if we would send anything to Patrick for his anniversary. I mentioned bubbles, but she said his wife (sorry, I forgot her name), doesn't drink. So I told her to send him a couple of pieces. She came to me to comp them and told me she sent them 4 pieces. I asked why she sent 4 pieces, and she relayed what she thought I said and not what I actually said and then went into how she was super swamped and misheard me. I saw that she had 3 tables at that time and cut her.
-Megan kinda spaced out on me tonight. She answered the phone and it was someone wanting to make a reservation for 8 people. She checked our availability and got all the preliminary screening out of the way, but then started to take the call like she would have me call them back. I was standing right next to her the entire time and had to interrupt her to get the phone before she hung up on them. I asked her if that was how she was trained to take reservation calls. She said no, she just spaced out. So strange.
-Servers are asking about purchasing bottles of discontinued booze at cost. I don't know how to respond to that so I'm sending it up the chain. I don't have a problem with it, if were making room in the cooler for the new things.
Any VIP's in? Old John- his demeanor with certain staff members has become almost hostile and his reputation for being a curmudgeon is spreading. I pretty much just avoid him entirely. I am concerned he may wear out his welcome soon.
-Patrick and his wife for their anniversary
-Chelsea and Julie
-Jackie
-some other regular faces.
Comps& Void Detail: Employee day off for Chelsea
Employee day off for Patrick and Kome bucks for his anniversary pieces.
$15 Kome buck card
Guest Changed mind on an order of gyoza.
R&M needs:
86'd items/ need more:
-Must have been an off night for Grace. She has been extremely solid and consistent for most of the shifts I've worked with her. Not so out of character for Mandy.
ReplyDelete-Did something specific happen again with John, or just general grumpiness?
-Once again I would prefer not to ever sell bottles at cost except for rare occasions. There is a good amount of left over product and although we need the space I'm concerned about the decrease in profit margin at the very end of the quarter. Elizabeth, any thoughts?