Written By: Dusten
LY Dinner Sales: 4445
Projected Sales : 7895
TY Dinner Sales: 8076
+/- : 82% over LY and $181 over PS
Dinner Covers: 264
Avg PPA: 30.59
Weather: Warm, humid. Hot day.
Special events?: AISD Graduation
Who worked: Johnny, Renee, Mandy, Lindsey, Sophia CL, John FR, Brennan SA, Alyssa/ Megan H, Kelly CKTL
Flow of Business, Cuts and Ticket Times: Quicker pick up to a Friday night than I'm used to. Maybe that's coming from a sushi bar server perspective, but we were full by about 6pm. On wait from about 6:15 until 10:20. I cut Alyssa, Johnny, Renee and Kelly then. Mandy at 10:30 and Lindsey at 10:45pm. Smooth sailing for the most part.
Had a tempura moriawase take 40 minutes to go out, on account of a ticket being stabbed prematurely. I comped half of it and had Toshi send them 2 zato-ichi while they waited. They said everything was delicious and tipped well.
Had another table (A6) complain about an unidentifiable, or even discover-able foreign object in a hamachi nigiri. The woman complained of it being stuck in her teeth but when she got any of it dislodged, she couldn't distinguish it from the chewed up rice on the table from her infant son. I suggested maybe it was some uncooked rice, or perhaps a fish scale. I apologized, thanked them for the heads up, lamenting being unable to identify and source the object, comped their 3 nigiri pieces ($7) and gave them a Kome bucks card for next time. That seemed to be okay with them, but they had some pretty good poker faces.
Specials: 16 mussels. 1 Aji, 24 Bitches.
3 Staff members that stood out (why/how): Mandy did great tonight. She sold at least $100 in booze to her first two parties. With the exception of her second party, which brought their own birthday dessert, her section was prebussed to perfection.
-It seemed Alyssa and Megan were taught that parties that have been paged and want to show up even 20+ minutes after they are paged are to be given priority seating? That is wildly different from what the Resy notification text says. Between that, and some campers, we had a few parties go over their wait time by a significant margin. I have a feeling this was mainly due to a misunderstanding of a grey area when it comes to those sorts of situations. I reinforced the Resy text notification as policy and we discussed some probable exceptions to that policy, but emphasized making judgment calls, or even better, involving a manager when situations arise.
-Renee had a 6 top at A5 camping that definitely contributed to congestion on the queue. I asked her to prebuss the table down to unfinished beverages and waters. Maybe 5 minutes later I had to insist, and they were up within 60 seconds of that. Who wants half their section tied up and not making money? She said they were really nice, but as soon as she followed direction they were equally cheerfully out the door. I can't say she was intentionally stalling, but it was suspicious.
-Beyond that, everyone was all hand on deck. I saw everyone outside their section prebussing. Brennan was a blur all night. John helped a lot, per usual.
-Johnny left Sophia pretty much all of the non-alcoholic beverages to restock. Pretty crappy intentional or not. I texted him and Sophia says she's gonna tax him tomorrow when they work together again.
Any VIP's in? Elizabeth and Derek- separately with their own dining partners.
Some friends of Megan.
A girl from Stubb's that is friends with Sophia.
A couple nameless familiar faces.
A kid that was really chowing down on the crayons while his mom found possibly imaginary foreign objects in our nigiri. Maybe she caught a piece of crayon?
Comps& Void Detail: Used Kome bucks to cover a Mercury Gift Card that would swipe. I checked against the website and it showed $50. I applied it to their balance and gave them change in our $10 Kome bucks card.
Employee day off for Elizabeth and Derek (their cocktail tabs and dinner tabs as well)
FNF'd the Subbs girl's edamame
DNL'd a Black Thunder
Kitchen error, Lost ticket for the Moriawase
Sushi bar error for mysterious foreign object in hamachi nigiri.
R&M needs: So the AC vent between the back of the sushi bar and the back B's was leaking condensation pretty heavily. Sophia brought this to my attention. I'd noticed earlier it was stuggling to keep up with the temp setting. I went to turn up the setting (from 72 to 75 where it was holding temp), this shut the system down and it proceeded do steadily tickle water onto the floor in the middle of the dining room. S9 was completely oblivious and dry. S12 was laughing. It eventually stopped, but we 86'd that machine for the remaining 90 minutes of service.
86'd items/ need more: Gyu, Hama-toro, Wishing Well bottles, regular Aji, Toro sushi and sashimi
With the resy system it might be good for the hosts to get back in the habit of repeating that we give you 5 minutes to "claim your table" - but also, sometimes people don't respond even after we have text them and called them, then they show up 20 minutes later saying they missed the text but they are here now- that is when we usually put them back at the top of the list and seat them at the next available table. Though manager discretion could be advised, it happens rarely.
ReplyDeleteI called Petrocelli and someone will be out around 1.