Tuesday PM 3.7.17

Written By:Elizabeth

LY Dinner Sales: $5010
Projected Sales : $5292
TY Dinner Sales: $5172
+/- : +2% LY and -$120 PS
Dinner Covers: 208
Avg PPA: $24.87 (ouch!)

Weather: Overcast and in the 60s

Special events?: SxSW EDU

Who worked: Lindsey, Mandy, Ruthy, Clair, Krystin CL. Tori & Chelsea Host, John SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
 We started off strong and went on a wait by 5:20 and came off the wait around 9pm.
Some odd birds in tonight, that is for sure, lots of campers. No long tickets or food issues, other than Krystin ringing a Cali roll by accident.
Clair had a pretty big mistake tonight: She ran two credit cards for her table who split their check equally. In her rush, the one credit card got declined, and it printed the slip saying declined. She failed to look at and just put it in the check presenter and dropped it off at the table. The woman left, not signing anything. Clair tried to spin it as though it was the woman's fault for not noticing, but in reality it was Clair's fault for not noticing. It resulted in a $50 comp. I told Clair that she needs to take notice of these things and slow down if necessary

Then there was the issue with the woman at S10: Everyone knows who she is. Colored hair, older Japanese woman, heavy set. We have banned her in the past for inappropriate behavior. She was in tonight and sat at S10 for over two hours. For a solid hour she didn't order anything. She was here because of some assignment she gave her students. So we also had a bunch of tables come in, order a minimal amount of things, do their homework and leave. A few would go over to her and consult her. One girl sat at S9 as we were about to seat it. Finally I had to go over and tell her that we were on an hour plus wait, and she couldn't use the sushi bar as her personal office (I didn't say it like that, though, obviously). She said she would order something else and I said that was fine. She ordered age-dashi and then paid out a little while later. But not without talking to me on her way out and shushing me by saying "yeah yeah yeah" as I tried to talk to her about my part. She finally stormed out saying she wouldn't be back "bye bye" to which I replied "bye bye"

Other than those two items, the night was seamless. The wait did grow to over an hour at one point, but it slowed by 9pm. I cut Lindsey and Mandy at that point, and then went 2 on at 9:30.

3 Staff members that stood out (why/how):
-Clair, the above
-Chelsea cocktailed most of the night and Tori held down the host stand. If it weren't those two on tonight, I would have had to do some host stand baby-sitting with as busy and hectic it was at the front. Glad to have the two of them on tonight!

Any VIP's in?
Cait- friend of mine, with her friend who is a manager at Parkside.
Anthony Chicon- Manager at Alamo Drafthouse S.Lamar (and old co-worker of mine from The Highball days)
The annoying family that always sit at the sushi bar and want teddy bear rice. Had another awkward interaction with the dad. I smiled and asked how everything was, but his mouth was full. I laughed, and said I would come back, how I have terrible timing. I did later and he said what I did was a "tactical move". I asked what he meant by that, and he said "well if you ask a table how everything is while their mouth is full, you don't actually have to talk to them". When I looked confused (read: annoyed) he tried to backpedal and say he was just kidding. This was similar to the joke he made to me last time he was in about being a woman and having selective hearing...so...Clearly he has some issues with communicating to other humans. I just let it slide now.

Comps& Void Detail:
Server misring for Krystins Cali roll
FNF for some regulars, and friends above.
Kitchen Error for some overcooked Kara Age- I forgot about that. At the very beginning during happy hour, B8 sent back some kara age, it was indeed overcooked. We sent him a new order and it was still too "chewy and overdone" to him. Looks like Aki par cooked them too long.
FOH error for Clair's huge mistake ($50 Comp)

R&M needs:
Checking out the sushi bar tonight, I'm still finding containers that aren't labeled. This goes for squeeze bottles of sauce at Ichiban too. Go Go sauce, Nikiri, etc. All containers must be labeled.

86'd items/ need more:
Looks like we'll need to get some small containers for the sushi bar. I saw Kazu taking labels off small rubbermaid containers from HEB. I asked where they came from and he said Toshi picked them up. These are okay for now, but they will wear down quickly, as they were not made for commercial use. We have to remember, we are a high volume restaurant, so we need to be using products that are made for such. This is why we are phasing out quart containers. We need something durable.