Sunday 3/5/17 recap

Written By: Dusten

LY Lunch Sales: 2807
Projected Sales : 3131
TY Lunch Sales:3009
+/- : 7% over LY and short of PS by $122
Lunch Covers: 145
Avg PPA:20.75


LY Dinner Sales: 5337
Projected Sales : 5494
TY Dinner Sales: 5735
+/- :7% over LY and $241 over LY
Dinner Covers: 207
Avg PPA:27.71


Previous Days Labor: 19%

Previous Days Comps:4%
Controllable Comps:3.18%

Weather: drizzle morning with lots of clouds, sky opened up at lunch's close.

Special events?: Night before start of SXSW interactive.


Who worked: Lunch: John H, Ruthy, Renee, Mandy CL, Tori H, Brennan SA, Emily FR
Dinner: Krystin, Cindy, Ruthy, Grace, Clair CL, Tori and John H, Brennan Sa, Emily Fr and Kelly cktl.

Flow of Business, Cuts and Ticket Times: Lunch was fairly steady until about 2pm and then things dropped. We had some tables walking in up until close, but nothing like a pop. We had a few incomplete parties waiting during the main rush. Some good tables for lunch. I saw lots of nigiri and sashimi orders going out in addition to lunches to the same tables.  No issues with ticket times. I cut John at 1:50pm, Ruthy at 2:10 and Renee at 2:40pm.

Dinner was busy. We had 48 covers at the door at opening and the remaining seats filled quickly. We stayed on a wait for most of the night. Kelly had good sales as a cocktail. Everyone did a great job tonight actually. Kelly upsold a large bottle of Bride (86'd) to a bottle of Pearls. Everyone had a good attitude, no ticket time issues and lots of cooperation. I came off wait just after 9:15. Things were manageable earlier than that so I cut Krystin at 8:30, Cindy, Kelly and John at 8:50 and Ruthy at 9:20.

Specials: 12 chef's nigiri, 1 veggie nigiri set.

3 Staff members that stood out (why/how): Mr. Tran was killing us this weekend, Saturday night in particular. His zero-ban nigiri ticket times averaged at 30 minutes on the low end. I watched him form, re-form and re-form and re-form 3 hon-maguro nigiri that my B1 waited nearly 40 minutes, and they still looked like they would fall apart. It isn't fair to our customers that wait an upwards of an hour to be seated to have a sub-standard product come out after an inordinate amount of time. Mr. Tran is like a tank: he is a hard worker that moves slowly and will not get out of anyone's way when he is on his path. He doesn't move for any FOH staff or food runners loaded down with hot food or dirty dishes. He never tells you he is "behind," "coming thru," etc. I was always taught to respect my elders, but we all have a job to do when we're on the clock and there is a hierarchy on right-of-way privileges that he simply does not adhere to. Invariably, whichever station he is assigned to on the weekend dinner shift, that is the problem station.
-Had a table walk in asking specifically for John, but after he'd been cut for a while. Nice to see him developing his own customer following here.
-I coached Renee a bit at table maintenance, mainly pre-bussing. She had some big ticket tables that could have benefited from a little more detailed attention. Also to help make Brennan's job a little easier.
-Sushi Bar has been spotty about handing over rolls and nigiri to guests seated at the bar. Toshi already said he'd address the issue after it happened a few times Friday and Saturday especially, but it continued tonight with servers taking some of Clair's food to her guests for her. Couldn't tell you who is doing it specifically.


Any VIP's in? Lunch: old John, Mark, Kelly, Marco and his GF, Tebi and Trinh (?) her sister, brother with his kids and their mother.
Dinner: Conner and his family. He has a little brother that looks exactly like a scaled down version of him. Like, i-d-e-n-t-i-c-a-l. Jessie from Barfly's. Christine and Justin with her son. My friend Holly Scott that owns Megg's Cafe in Temple. Some other regulars I do not know their names.

Comps& Void Detail: $16 kome bucks from Tori- actually only $8, but there is an issue with the comp codes (see below.)
FNF 15% for Tebi and his family and my friend Holly.
Bday Taiyaki
Emp Day off for Kelly.
Merc gift card.- no more open dollar so I used Kome bucks for this one also. It was a $50 card on a $28 tab. I gave them change in Kome bucks as well.
$30 in customer Kome buck cards.
-Ruthy switched up a couple of her tables. She ran a card twice, but the second time she ran it, it was on a table that already had a zero balance. The appropriate table was actually charged the correct amount, and she was swiping the wrong card on the table with a zero balance. She basically reprinted the receipt and gave it to them to sign. They signed and left her a cash tip. She says she is absolutely positive she didn't give anyone's card away to the wrong person. So, at the end of the night she had a table without a MOP. I discounted the tab for her, she used her cash tip to cover some and paid out of pocket for the rest- about $23 dollars.


R&M needs: Comp codes are not cooperating. If I discount Tori's lunch and she hands me her Kome Bucks to cover the rest, there is still a balance. I can either apply one discount or another to the balance but not both, as done in the past. Her meal was $16 before tax. Her discount would have been $8 and she had $10 Kome bucks to cover the rest. I used the Kome buck comp code to cover it all.
-The newer bev order spreadsheets do not have a "beginning inventory" column for the wines or sakes. I wanted to start a new month for March, but just used the 5th week on the Feb. 2017 spreadsheet for now.

86'd items/ need more: tri-fold paper towels for dispensers.