Saturday PM Recap 7/22/17

Written By: Chelsea

LY Dinner Sales: $7723
Projected Sales : $8120
TY Dinner Sales: $7723 (Wow, same as last year to the dollar. Spooky.)
+/- : 0% over LY and $397 under PS
Dinner Covers: 275
Avg PPA: $28.08

Weather: hot AF

Special events?: The Airport Boulevard Power Outage of 2017

Who worked: Renee, Kelly, Krystin, Ruthy, Dusten CL, Pat Cktl, Hiroe FR, Beorn SA, Megan and also Alyssa training Kelly Host.

Flow of Business, Cuts and Ticket Times: Wow, uh...where to begin. The phone was out just before opening, so Elizabeth had to call AT&T and get the phones back up, which involved the wifi to be out for a bit, but it was back up just as we were opening. Line at the door and filled up quick. Almost totally full at 5:30...and then the power went out. Had the servers take down the seated folks' orders on a pad and paper with either credit card info or a contact number to call for the cc number later. Luckily, the power was back on just after 6, and we were able to get those checks settled and get back to business. Filled up very quickly again after that, and the wait grew to 45m not long after. Wait stayed around there most of the night. Went off the wait at 10:05, went 4 on and cut Patrick and Megan. Cut Kelly at 10:15, and Krystin at 10:30, closing with two on. Ticket times were not great tonight (just for rolls, really. the rest was fine). Several rolls hit 25m during two main rushes, one around 8:30, and again around 9:20. Luckily, everyone was okay with the timing and there were no comps needed for those.

Specials: Mabo Tofu - 12, Whole Aji - 2

3 Staff members that stood out (why/how):
- Host stand was kinda all over the place today. Even with the three of them, I still had to go over and guide them a few times. For example, they had a 6 on the wait in the dining room, and had selected two tables that they thought would be a good choice. There was 8m left on their wait, and only one of the two tables they'd planned to use was open, and the other was still ordering more food. I asked if they had a backup plan, and they didn't. I went to the server station to assess the rest of the tables, and luckily Kelly let me know that her A1 and A5 were both closing out. Thankfully, both tables were up within 5 minutes and we were able to seat the 6-top on time. Reminded the hosts the importance of having a back up in mind for these big parties on the wait. Also had to remind them to check with party room servers if seating them again within 5 minutes of receiving their party room parties. Just little things. But then they got back on track for the second half of the evening.

- No other real standouts today, once we reopened after the power outage, it was just go go go until we were off the wait. Took a bit for everyone to catch up and shake it off, and then we were good to go.

- Since we didn't have a contest because everything was so hectic pre-shift, I bought the servers and Beorn a drink under $6 for their teamwork. Put them under Kome Bucks.

Any VIP's in? Sayo, my roommate and his fiancee (as of today!!!) for their engagement dinner, Dani

Comps& Void Detail: Emp Day Off for Sayo, FNF Tuna Poke for my roommate and I bought the rest of their meal. FNF for Dani, Birthday Fried Ice Cream x2, Birthday Parfait, Kome Bucks from an unhappy table during the outage (as in they received bucks for the inconvenience, and used them right then), Kome Bucks for Happy Hour photos, Kome Bucks for FOH drinks. Kome Bucks from Megan. Training meals.

R&M needs:

86'd items/ need more: Soft serve early on. Endo in NY, Iced Green Tea