Written By: Leary
LY Dinner Sales: 7154
Projected Sales : 7485 (+1015)
TY Dinner Sales: 8500
+/- : +1346, 19%
Dinner Covers: 264
Avg PPA: 32.20
Weather: Nice evening, a little chilly
Special events?:
Who worked:
Lindsey, Renee, Johnny, Krystin, Dusten Cl, Tori & Alina H, John SA, Emily FR, Pat Cktl
Flow of Business, Cuts and Ticket Times:
It was a decent Friday. A little slow in the beginning, and died off a little early, but a large pop in the middle. The wait was 1:15-1:30 at it's peak. Came off the wait around 10, but had a steady flow of late tables come in.
Everything ran pretty smoothly tonight. Quote times were on point, ticket times were solid all around. No guest issues in the building. Unfortunately we had a snag with the bento orders tonight, and shorted the order by 1. I should have double checked the order myself, but was trying to help out with the first wave of tables. I will always double check from here on. The lady called, and the phone was answered by Patrick who put her on hold, handed to Tori to give to me, but she didn't hear him, and he didn't follow up. Then the phone was left off the hook. So we couldn't receive phone calls. A lot of balls dropped on that one. Unfortunately we didn't have a contact number to call her back. Kayo sent out an email with suggestions on ways to avoid this in the future.
Seems like we've been selling a lot more sake bottles lately. We've run out of chillers on my last couple of shifts so I ordered some more. They should be here on Sunday. Also, where do we get our masu boxes from. We are low on those as well.
Specials:
Hama-Toro Aburi- 9
Spicy Crab Roll- 12
3 Staff members that stood out (why/how):
-I had issues with Tori & Alina staying productive during the peak of business. I talked to Tori at the end of the shift, and asked her to help me keep the second host busy throughout the shift.
-Patrick had another busy cocktail shift. He did well overall, but struggled keeping organized with tabs a couple of times. It took some time trying to understand/fix a payment mistake at the end of the night. He is of course great with the guests, and hopefully POS understanding will come in time. Talk to him at the end of the shift giving him advice on how to stay organize and multi-task.
-Emily did well tonight. She seemed a little more focused than the last couple shifts I've worked with her.
Any VIP's in?
-Jason & Susan
Comps& Void Detail:
-Kome Bucks for Elizabeth's friend from Italic
-Bday Dessert
-Server Misring for 2 spicy scallops that got run to the wrong table.
R&M needs:
-I reached out to the Orkin service manager, Harry, about leaving their supplies in the office. I don't want traps visible every time the office door is opened. I let the account manager know that supplies couldn't be kept in the building before they got started, but I guess the message wasn't passed along. It shouldn't be a problem in the future.
86'd items/ need more:
-Texas Blues/Kombucha
The lady just replied my apology e-mail and also told me she got 45 instead of 47 so it was missing 2. She was nice enough to say it was a part of her own fault that she did not double check with us before she left but once again it's our responsibility that to double check and confirm.
ReplyDeleteAnyway, she said people enjoyed our bento too.