Wednesday Recap 7/6/16

Written By: Dusten

LY Lunch Sales: 2154
Projected Sales : 2029
TY Lunch Sales: 1847
+/- : -$182 short of PS and under LY by 14%
Lunch Covers: 103
Avg PPA: 17.93


LY Dinner Sales: 5855
Projected Sales : 5120
TY Dinner Sales: 4575
+/- : -$545 short of PS and under LY by 22%
Dinner Covers: 182
Avg PPA:25.14


Previous Days Labor: 20%

Previous Days Comps: 5%
Controllable Comps: 5.31%

Weather: high 90's

Special events?: National Fried Chicken Day


Who worked: Lunch: Naoto, Lindsey, Kelly Johnny CL, John H, Will SA and Taylor FR
Dinner: Lindsey, Naoto, Sayo, Mandy, Sophia CL, Chelsea and Hatha Hosting, Will SA and Taylor FR

Flow of Business, Cuts and Ticket Times: Lunch was slow. no ticket time issues. I cut Naoto and Lindsey by 1:30pm

Dinner was slow for a while. Things picked up around 8pm and died off again. It started to look like it'd pick up but really just a steady trickle of tables right up until close. There was a couple who walked in at 9:56pm and asked what time we closed. I told them it a bout 4 minutes and they said they'd come back another time. If I was a little quicker I would have given them a kome buck cards for being good Samaritans. I cut Naoto at 8:45, Lindsey at 9:00, Mandy at 9:15 and Hatha by 9:30pm.

Specials:  3 duck special, 9 shishitos, 8 uni and 19 crab pieces.

3 Staff members that stood out (why/how): Ziggy (Hector) may need to go to Daruma for a noodle lesson. He was training Patrick to ramen station. I ordered a spicy miso for lunch. The noodles were a little undercooked. Either starchy water or water too cold. I did notice Hector tasting noodles. If he is sending out stuff that doesn't taste right and showing new people how to make things incorrectly- he may need to go taste Daruma noodle to re-calibrate his palate.

Mandy had a hard time with her last few tables. Not really her fault from what I can tell. One guy wanted to order togo food. He was joining another couple at B2. Mandy explained our official policy, said she would put in the order and bring him boxes. Doing the guy a favor right? She says the table asked to split the check up. She did that/ When she went to drop the check, she had a tray full of drinks and he tried to hand her a wad of cash. She says she asked him to hold on for a second to unload her tray and she be right back. I witnessed the guy come up to the stand, ask for his server, "the blond chick." When Mandy came out of the party room (where she'd just gone) he apparently berated her for the way she dropped the check off and threw cash at her again and left... while the other people were still seated and eating. He tipped up to the next dollar and they left her 8 on $60. I didn't see the whole exchange. I heard a noise coming from the stand that was apparently him slamming the check presenter down and turn to see him storm off leaving Mandy, Chelea and Hatha a looking bewildered.
The very next table she had was B6. They told her they were from out of town, she went over the menu with them. They ordered 2 mexican cokes. She opened them up in the server station and watched them get up and leave without explanation.
The VERY NEXT table was B4- a Mom and daughter. Chelsea remarked that the daughter was very odd and awkward while waiting at the host stand. They complained about the snow crab nigiri and asked to speak to me. I went to see how I could help. They said the crab was bad. I think they just didn't like it. I ordered a piece and it was just fine. While I was talking to them the girl started to complain about the Fat Samurai also. From the mother's reaction (she waved the girl off and said it was fine) I could ascertain the girl is just a picky eater and really had no complaint other than her own preferences for things. I sent them 2 sake toro nigiri as they mentioned they liked salmon. I brought it over, the girl took one look at the ginger, asked "Is that spicy?" and picked it off before I could even tell her what it was.
After all this I had to calm Mandy down a bit as I could see the rapid succession of these events were affecting her personally. Also I cut her. It was time and she'd had enough of the public for one night.

I wasn't sure how to say it to Kelly, but she really needed to comb, if not wash her hair. I'm about as subtle and tactful as a brick when it comes to these things, so maybe someone with a bit more finesse can mention something to her if they see her looking particularly unkempt.


Any VIP's in? Tara and Kelvin, Chloe, Samara, Kayo, Leary, Connor... mostly employee VIP's! David and Ransom- The couple that walked out after being sat at the sushi bar on a particularly busy weekend night... they had just come back into town and said the noise was too much. They're regulars too.
Little girl that comes in with her sister and parents for her bday for the last 4 years.

Comps& Void Detail: owner comp for Kayo, Take sent iadako to Connor and his family. Emp day off for all the afore mentioned kome employees.
bday taiyaki.
2 snow crab- comped to DNL
2x sake toro- recovery
gyoza misring
5 madai nigiri 86'd
at least a couple of Kome buck cards.
One woman had a buzztable bday 10% coupon.
4x spicy scallop for the bday girl

R&M needs: Naoto mentioned the Asahi Machine needing to be serviced. He said a couple of pieces on the nozzle were loose and letting pressure escape. Also He says the tap sprayed him pretty good after changing the keg and trying to relieve pressure through the tap.

86'd items/ need more: printer paper for sushi and kitchen paper