Friday 6/3/16

Written By: Samara

LY Lunch Sales: $2924
Projected Sales : $3145
TY Lunch Sales: $2765
+/- : -5% under LY & -$380 under PS
Lunch Covers: 138
Avg PPA: $20.04


LY Dinner Sales: $6809
Projected Sales : $8010
TY Dinner Sales: $4445
+/- : -35% under LY & -$3565 under PS...for obvious reasons
Dinner Covers: 158
Avg PPA: $28.13


Previous Days Labor: 12%

Previous Days Comps: 5%
Controllable Comps: 5.34%

Weather: Scattered thunderstorms at night

Special events?: Last day of school


Who worked: LUNCH- Mandy, Sayo, Grace, Camacho (CL), Will (SA), Taylor (FR), John (H)
DINNER- Camacho, Lindsey, Johnny, Sophia, Dusten (CL), Cindy (CT), Chelsea & Chloe (H), Taylor (FR), John (SA)

Flow of Business, Cuts and Ticket Times: Jason Camacho was 30 minutes late but he messaged both Elizabeth and myself. His girlfriend took his car keys. It did kind of throw us in a loop at the beginning of the shift, with so many people wanting to sit at the sushi bar AND John not being totally comfortable with delegating who got what table. How does this always happens the when sushi bar server isn't on site? Oy. Anyway, lunch wasn't particularly busy or I should say not busier than a normal Friday afternoon is. Lots of 3, 4, and 5 tops. Ticket times were consistently 20-30 minutes from the sushi bar. The last table sat waited 40 minutes for a beef carpaccio, so I comped it. Cut Grace at 1pm, Mandy at 1:30pm, and Sayo at 1:50pm.

Dinner was a whole other animal. Started off slow, gradually filling up by 6pm. People out of town because kids are off from school? Events going on? Friday rush hour?

A6 sent back a yellowfin sashimi saying it "smelled off". I smelled and tasted it. Totally fine. I spoke to the table of women and knew not to argue about it...it's their opinion that our fish is not fresh. When really the argument should be it's not as high quality as other fish on our menu. Anyway, took it off their check. Just for good measure, I sent them 3 pieces of Bluefin in hopes that a better quality tuna might both appease and educate them. They were very happy after that. Hopefully they'll opt to order bluefin next time!

Sometime around 7pm, Kayo appeared. I really didn't think her presence was more than a friendly visit. Right after she leaves, Take informs me that we don't have enough rice for service and we should close around 8:30. After speaking with Kayo, she explains that the rice cooker broke around 5pm. I teamed up with Chelsea to manage taking as many names at the host stand until we were on a 45 minute wait...and then, subsequently have to start turning people away. Gave out a bunch of Promo Cards, especially to anyone who was having a difficult time understanding that it wasn't our choice to close early on one of our busiest nights. Dealt with one guy in particular that might stem a negative yelp review, just FYI. The majority of customers were very understanding.

Take continued to make small batches of rice. We contemplated staying open longer but since we already decided to close early, I thought it was best to stick with this decision. I feared that we could run out rice AFTER customers who waited for a table and then waited after their orders had already been placed would be unhappy if we could not fulfill their orders. I cut Chloe at 8 but kept everyone else on to help close up. Had three lingering tables who didn't seem to care that we closed early. C'est la vie.

Specials: Hirame, Japanese Uni, Snow Crab

3 Staff members that stood out (why/how):
-John needs to work on a lot of aspects of hosting. He did really well for the first couple of weeks but now he needs focus on the following:
1. Pacing- he's too quick to double and triple seat without really thinking about the domino effect is has on service. Example: seating the PR and then immediately seating the same section. A lot of this is because he lacks assertiveness.
2. Listening to helpful prompts- he becomes visibly sullen/ shut down when given any kind of constructive criticism and can't seem to snap back.
3. Being mentally prepared for a rush and handling it accordingly.
4. Being more articulate.

Thinking he needs to work more busy night shifts. It's just difficult to schedule now since I currently don't have that many options for AM hosts.

-Chelsea was a huge help doing damage control. She's amazing at making the best out of a not so ideal situation.


Any VIP's in? Cindy's sister Mindy. Kaila, Ben

Comps& Void Detail:
-FNF Mindy
-FNF Kaila
-Void 2 Toro handrolls. 86'd
-Void 5 orders of Salmon Sashimi. Meant to be Nigiri.
-Some Promo Kome Bucks
-Long ticket time beef carp. Comped Kitchen Error
-DNL Yellowfin Sashimi

R&M needs:

86'd items/ need more: crayons and rubber bands