Written By: Dusten
LY Dinner Sales: 3992
Projected Sales : 4321
TY Dinner Sales: 4605
+/- : 15% over LY and 284 over Projected
Dinner Covers: 159
Avg PPA: 28.96
Weather: Cool after dark.
Special events?: national sandwich day, early voting
Who worked: Lindsey, Clair, Stephanie, Krystin, Kate CL, Cindy and Jason H, John SA and Hiroe FR.
Flow of Business, Cuts and Ticket Times: Decent night. Steady start. Quote times for a table got up to 45 minutes at 7:30pm. No ticket time issues that I am aware of. The crowd died down around 8:45pm. I cut Lindsey, Clair and Jason then. I cut Stephanie at 9:15pm and Krystin at 9:45pm.
Specials: 8x toro, 18x hon maguro, 9x tsukiji set, 16 geoduck- I used the Japanese name on the specials menu tonight. I tried a little rebranding to see if that helps move more pieces.
3 Staff members that stood out (why/how): With certain combinations of people there can be too much conversation going on instead of working. Daniel came to tell me that no one asked him about 86 before opening. All the while I hear Clair and Lindsey going on about out non-work issues.
-Kate seemed really stressed out and disorganized tonight. I don't know that she can handle the sushi bar. In her defense she did get stiffed on a tip, and had another table leave $2 on a $40 ticket after sending back takoyaki. But she was very visibly frazzled before the end of service. Maybe she is just out of practice.
Kate also had an issue with putting in a tip from a gift card. She accidentally put in .80 rather than 8.01. The machine wouldn;t let her correct it. I left the ticket under the computer monitor. Perhaps someone more knowledgeable than myself can take a look at it?
-Hector seemed to take a little more pride in his work when I told him the ika-yaki he was plating was for Paul Qui's table. It was nice to see that. I should tell him that more often.
-Jason did a great job of cocktailing tonight. Cindy mainly stayed at the stand. I heard him bragging about upselling a bottle of wine. On the other hand I had to remind him to check the ID of a young looking guy ordering a beer. Still, lots of hustle from him tonight.
Any VIP's in? Samara and a friend. Sashimi Steve and his wife. My friend Trina and her sister. Moto with Paul Qui and another guy.
Comps& Void Detail: Sake kasu yaki kitchen error- was over cooked. At first Krystin said they wanted something else so I told the kitchen not to remake it. Later she came and said they wanted it again so I re-rang it, undid the comp and voided one.
$15 kome bucks for John's meal- Jersey gave him the card for covering a shift.
Emp day off for Samara.
Krystin did not tell me when Moto and Paul Qui were ready to go, and ran their check and closed it before I could put any discount on it. Do we discount them at all? I feel like sometimes yes and sometimes no. In any case I would have if Krystin gave me a heads up that they were done eating.
voided a sake toro sashimi- 86.
takoyaki was sent back- table didn't like it and said our menu was misleading having it in the grilled section.
R&M needs:
86'd items/ need more: sake toro. we need more wine stoppers.
Tuesday, November 3, 2015
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I received excellent service from Kate tonight. However, I do agree with your sentiment that she generally can't handle the sushi bar. Mentioned something similar in a blog post a couple weeks ago.
ReplyDeleteI'm happy to see Jason doing so well as a cocktail. Now if only he let me give him a makeover...!