Thursday 11/19/15

Written By: Scott

LY Lunch Sales:1310
Projected Sales :1633
TY Lunch Sales:1586
+/- : $47 under PS and 12% over LY
Lunch Covers: 100
Avg PPA:  15.86


LY Dinner Sales:4104
Projected Sales :4752
TY Dinner Sales:4414
+/- : 338 under PS and 8% over LY
Dinner Covers:164
Avg PPA:26.91


Previous Days Labor: 18.38%

Previous Days Comps: 4.95%
Controllable Comps:2.09%

Weather: Clear. High in the mid 70's.  Chilly toward the end of the night

Special events?: Lincoln delivered the Gettysburg Address today in 1863


Who worked:
AM - Clair, Johnny, Kate, Lindsey, John (SA), Krystin (FR), Samara (Host)
PM - Dusten, Grace, Miho, Sayo, Stephanie, (John (SA), Kaori (FR), Ruthy and Samara (Hosts)

Flow of Business, Cuts and Ticket Times:
AM - It never happened at lunch.  Just when I thought it was going to pick up and we were almost full.  Nothing... Cut Kate at 1 and Lindsey at 1:20.  Clair and Johnny got a few more tables each but nothing that couldn't be handled
PM - Had an issue with a customer tonight wanting to order a Midnight Sun with soy paper.  Apparently it's really hard to make right because it falls apart in the fryer and has to be remade.  The customer got a little fussy when he was told that we didn't like to do that.  He said that he has to have this conversation every time he comes here.  Take said that he would do it but it would be the last time.  I relayed this message and explained to him why we don't do that.  He said that he might not come back.  Can we add something in writing to the new menus stating something that says you can substitute soy paper on rolls for $X except for blah blah blah? AND THEN!!! AND THEN!!! That guys friend came back after they left to apologize for his behavior and bought the whole staff cookies from Tiff's Treats!!!  What a sweet heart... She was mortified that he did this in her "favorite restaurant."  Her name is Emily and Sayo knows what she looks like.  She's welcome back anytime.  She told me that he acts like that every time he goes out to eat.  Finds something wrong or something to complain about.  I wouldn't go out with that guy, EVER!
Steady start but didn't need 2 hosts so I cut Samara at 7:30.  It got a little busier then but still never went on a wait.  We had a 30 minute ticket time on Kome Fries for A5.  Steve said he didn't have the ticket but was able to get them out in a timely fashion.  I spoke with the table and they weren't upset at all.  Just wondering where they were.  Forgot to mention that they were rang in "As App."  Comped to recovery.  Our 8:00 reso never showed.  I thought they might do this to us.  I spoke with them earlier in the afternoon and they wanted a table for 20.  I explained our policies and that the party room only seats 12 tightly.  Made the reso for 12 and said if they needed to change or modify it, he would call back.  Lies!!!  Went a wait finally at 8:35 and back off a wait at 8:40.  Cut Sayo! Back on a wait at 8:45.  Off a wait at 9!  Cut Grace at 9:15


Specials:

3 Staff members that stood out (why/how):
Sayo handled the situation with B3 really well tonight.  Still provided great service and kept a good attitude.

Any VIP's in?
Allen and colleague  (Sake reps)
Daniel and family
Chill's family
An old host
Rachel and Carlos

Comps& Void Detail:
$10 Kome bucks from Samara
FNF for our Sake rep
Voided 3 Toro on B2.  Wasn't made.  Sayo got button happy
50% recovery for glass of sauv. blanc.  Dusten poured wrong wine but customer drank it anyway and then told him about it
FNF for Daniel n Family
$15 Kome bucks for b5
Voided Tofo Steak b8.  Guest changed mind.  Wasn't made
DNL glass Vermentino
Owner comp - 2 duck gifted by Take.  Old host
Owner comp - Salmon Collar gift from Take


R&M needs:
Steven couldn't get the toilet in the first bathroom to flush.  Tried several times and then it flushed finally.  Let's keep an eye on it


86'd items/ need more:
Running low on toilet paper
farm salad