LY Dinner Sales: $6310
Projected Sales : $6830
TY Dinner Sales:$6873
+/- : +9% over LY and +$43 over PS
Dinner Covers:240
Avg PPA: $28.64
Weather: High 50's. Pretty chilly! Should we get the heaters out soon?
Special events?: FFF Fest
Who worked: Grace, Sayo, Naoto, Lindsey, Camacho (CL), Kaori (FR), Jason (SA), Cindy and Mika (hosts)
Flow of Business, Cuts and Ticket Times: A lot to report tonight. We let Joel go and Lindsey picked up his shift. Pre shift meeting was somber because of this and I don't think many of the servers really shook it off. Feeling a lot of tension in the air. Speaking of Joel, just checked the roster for tomorrow and there's no one to cover his shift for the AM. Scott can you see if anyone will cover it in the morning? I'll shoot Krystin a message now.
Several people waiting in the lobby before open because they were cold and didn't want to wait outside. Lots of large parties. The dining room was unrecognizable from moving tables around to accommodate everyone. Filled up quickly by 6:30 and consistently on a wait until 10pm. Cut Grace at 9:30, Sayo and Cindy at 10. Naoto at 10:30.
Around 8pm, Matt informed me that the kitchen was running out of negi and salt!! Called my boyfriend and he made a quick trip to HEB. $5.96 for a box of kosher salt and a dozen negi. Phew! Glad he was able to help and a big thank you to Matt for noticing soon enough.
B4 found a piece of plastic in their sunshine roll. 100% recovery and I asked if there was anything else I could offer them. I also gifted them $10 Kome bucks. They seemed happy.
Cindy's quote times were spot on tonight with the exception of one 4-top who were quoted 35-45 and ended up waiting an hour. They're regulars. I comped an order of edamame.
Naoto was having an issue with a couple at B6. They only ordered Harumake and miso soups. Nothing to drink except water. They complained that the Harumake came out cold. I went to their table to apologize and offered compensation. The man went on and on about how Naoto was a terrible server who didn't bring them water (which was in front of them) and that Naoto was running around and I quote "dancing in the middle of the dining room". I tried to smooth things over but nothing I said or did was enough. Very clear that this couple was trying to get something for free and were the ones with the bad attitude.
Generally bad tippers tonight. Overheard Lindsey,Ruthy, Grace, and Naoto say they were stiffed or given 10% or less in tips.
Need to address how we're 86ing things as the night goes on. A lot of voids were due to servers not realizing things were 86'd or hosts not properly marking things off on menus. This was a big issue last night as well. Definitely need to brainstorm in the next manager meeting.
Also, soy sauce! Either all of the customers tonight were drenching their food in soy sauce or Jason SA wasn't refilling them. I refilled most of them and asked the hosts to keep an eye on it in their downtime.
Specials:
Mirugai 5
Blue Fin 27
Blue Fin Toro 10
3 Staff members that stood out (why/how): Thinking Mika needs more training as host or at least needs a watchful eye. She stands around a lot. Very chatty with the staff. Doesn't seem to know what to do or how to prioritize without excessive prompting. She is very eager to run the IPad, which is something she shouldn't be in charge of until she's mastered the other aspects of hosting. She's only working part-time (weekends...the busy nights), so it's integral she perfects setting tables, answering the phone, restocking the host stand in the front, and the service station by the back of the sushi bar. If we do retrain her, I think it should be myself or Ruthy. Just a thought. I want to see her take more initiative.
Naoto needs to teach everyone how he swirls his soft serve. Such skills.
Any VIP's in? One couple I recognized as regulars but didn't catch their names. All new faces! Most likely due to FFF Fest
Comps& Void Detail:
Void Grilled Salmon. 86'd. 86 has not been properly updated. (more above) Ordered an Eel box as replacement. 50% recovery.
Void Tamago. Over ordered.
Void 2 sushi specials. Was Mirugai. Sayo didn't realize we had a button.
Void Mirguai for. 86'd
Void Salmon Nigiri for Lindsey. Wasn't made. Customer changed mind. Wanted Yojimbo.
100% Recovery for plastic in Sunshine Roll.
100% Recover for edamame. Over quote time.
100% Recovery for Harumake. Frozen in the middle.
Reopened a check for Naoto. Void Camembert on same check which is why it had to be reopened. Misring.
-$6 from bank safe for HEB emergency
$10 Kome bucks for Ruthy's dinner
R&M needs:Note from Camacho "Please change King Salmon button to Masu. Is deceiving on guests printed ticket"
86'd items/ need more:Uni, Salt!
I think we should sit down with Mika before her next shift and make clear that what we believe she should do now, I had a impression she feels handling the ipad is the main host's job, and she was eager to learn, but we just need to remind her what needs to be done before this.
ReplyDeletePlease make all servers to practice their soft serve skills, they just need to practice more and I have told them they should practice before the shift starts if they think they can't make the perfect one, but I have never seen anyone practice but once they need to make one for customers they struggle.
They only need to waste one cone, otherwise they can keep making and dump the ice cream in the bin again, so it is really easy to practice.
Take will find out about Negi and Salt situation. He found big bunch of negi at lunch yesterday. Also there is so much salt in the trailer, and sushi bar.
ReplyDeleteWhat it was lacking this week was that the scheduling was still not corporating with sushi bar schedule, and there was neither Take or Daniel last night, starting this week any shift, either Take or Daniel will be in the kitchen so something like last night should not happen again.
Take will find out about Negi and Salt situation. He found big bunch of negi at lunch yesterday. Also there is so much salt in the trailer, and sushi bar.
ReplyDeleteWhat it was lacking this week was that the scheduling was still not corporating with sushi bar schedule, and there was neither Take or Daniel last night, starting this week any shift, either Take or Daniel will be in the kitchen so something like last night should not happen again.
I asked the sushi bar if they had salt and they said no. I should have checked the trailer! I'll pull Mika aside tonight with a list of things that host needs to accomplish and how to multitask.
ReplyDelete