Written By: Samara
LY Dinner Sales: $3911
Projected Sales : $4114
TY Dinner Sales: $5596
+/- : +43% from LY and $1482 over PS!
Dinner Covers:194
Avg PPA: $28.85
Weather: 50's and chilly
Special events?: United Nations Climate Control Summit in Paris today. Also on this day in 1982, Michael Jackson's Thriller was released and became the best selling record in music history.
Who worked: Kate, Clair, Grace, Mandy, Camacho (CL), Hiroe (FR), Kaori (SA), Ruthy training Miriam as host
Flow of Business, Cuts and Ticket Times: Busy for a Monday! Were on a consistent 15-20 minute wait by 6:30 until close. No long ticket times from the kitchen or sushi bar. Cut Kate at 8:20, Clair at 9, and Grace at 9:45. Kept both hosts on until close; the last table was sat at 9:58 and had several tables stay until about 10:45.
Had a regular (John who owns Switched On) order a Farm Salad. Grace didn't realize it was 86'd. When I spoke to him, he was very adamant about his disappointment. I comped two Kome Salads to appease him. He seemed happy after that. Speaking of the Farm Salad, when are we getting it back on the menu? I've had several regulars like John ask about it.
During the height of service, Miriam was a bit overzealous and ended up triple seating Kate (B2, B4, and the party room). I offered Kate help but she sternly said no and walked away. I later heard her complaining about how terrible tips were and blamed the hosts for over seating her. Very stubborn behavior. Very unlike Kate.
Specials:
Sake Toro Aburi Carpaccio 10
Hon Maguro 13
Duck & Foie Gras Nigiri 16
Grilled Salmon Collar 1
Grilled Hamachi Collar 3
Kaki Fry 9
3 Staff members that stood out (why/how): Kate and Mandy were complaining about everything tonight. Things like: questioning why a 2 top is sat at 4 top, getting double sat, bad tippers, not getting sat quick enough, etc. They are both frequent complainers but it seems like it's worse when they work together? I was annoyed and at two separate instances Ruthy and Clair said that the complaining was bothering them as well. I wish they would focus more of giving great service (I ran the majority of their food) instead of negative thoughts.
Miriam did really well for her third training shift. She is now more comfortable and capable with answering the phone and controlling the IPad. She did have a couple hiccups as far as seating the wrong the tables, triple seating Kate, and not checking before a table was totally reset. I think she'll be fine, just needs some fine tuning.
Any VIP's in? My old coworker Lindsay, John: owner of Switched On
Comps& Void Detail:
4 Birthday desserts
3 yelp soft serve
Void 2 Ebi Fry- 86'd
Void Farm Salad- 86'd
$10 Kome Bucks
Recovery 2 Kome Salads
Comped Ika Yaki for my old coworker Lindsay from Noble Sandwich Co.
2 SIN
R&M needs:
86'd items/ need more: Katsuo, Ebi Fry, Farm Salad, Duck & Foie Gras Nigiri
I have just discussed with Take about when we can have farm salad, he has reached the conclusion of cutting this off from the menu and only runs as special due to inconsistency of available fresh vegetables and low number of average farm salad sales. However, I do believe as long as it is still on the menu, our goal is not to have anything 86'd, so he will find the way to have this back at least for now, otherwise, at least next few days or so, we will not have farm salad. We can tell customers inconsistency of available fresh suitable vegetable we do not have farm salad at this point, but we are working on getting this back.
ReplyDeleteI'll mention this in the pre shift notes with the servers this week. Thank you for the clarification.
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