Monday AM&PM 11.3.14

Written By: Cameron Stangel

LY Lunch Sales:$2073
Projected Sales:$2140
TY Lunch Sales:$1825
+/- :Missed projections by $315 downLY by $248
Lunch Covers: 99
Avg PPA:$18.43

LY Dinner Sales:$3945
Projected Sales:$4114
TY Dinner Sales:$3881
+/- :Missed projections by $233. down LY dinner by $64
Dinner Covers:135
Avg PPA:$28.75

Weather: Looks like rain

Any Special events going on?:

Who worked?:Joel, Kate, Krystin, Sayo, Hiroe (FR), Jason (SA), Junko (H)
Joel, Clair, Miho, Stephanie, Mandy, Krystin (H_TR), Megan (h-tr), Hiroe (FR), Kaori (SA)

Flow of Business, Cuts and Ticket Times:
I had a problem with B1 today. it was a 3 top and 2 of the 3 ordered rolls only and 1 ordered a sushi lunch. The rolls came out but the sushi lunch took 15 extra minutes. A few things were wrong about this. I wasn't aware of the full situation until it was basically over. Joel didn't say anything was wrong until the sushi lunch came out and they wanted it to go since it took so long. Also, the rolls shouldn't have gone out separately during lunch. Rolls and sushi lunch go out together and if rolls are sitting too long there needs to be some sort of communication. If Joel told me earlier what was going on I could have talked to the sushi bar to expedite the ticket. He just ran the food and waited not saying anything..so I'm a little confused about that because if I knew about it sooner I could have fixed the situation before they were angry, but by the time I went to talk to them they were already upset. They ended up taking the sushi lunch to go since they were finished eating. I went up and appologized about the time and how it should have come out together and how I'll talk with the sushi chefs and servers. The guy whos sushi lunch it was, seemed ok and a little disappointed so I said "since you're taking your sushi lunch to go I'd be happy to take 50% and here are $10 Kome Bucks to use towards your next visit" and his friend blurted out it was his birthday and all they wanted to do was eat sushi together but didn't and 50% off isn't what they had in mind. I thought 100% sushi lunch comp and $10 Kome bucks was a little much but they started really pushing so I apologized again, took back the 50% and just took the full sushi lunch off and let them keep the Kome bucks, since they already had it.
I talked to Joel about this and told him if he every has any concerns about his rolls or ticket times he needs to tell the manager ASAP so they can communicate with sushi bar or kitchen too. The sushi bar was really really busy today so if a table only has rolls then a separate ticket for sushi lunch the sushi bar doesn't have time to check all the table numbers they are concerned with putting out the food, so thats why I am here to communicate that I need the rest of the missing ticket since they don't know. Sometimes when its slow, yes, they can check table numbers but today they couldn't. He said from now on he will do this he didn't want to pester the sushi bar.. I told him he should never pester the sushi bar, I should.

Anyways.. this morning was busy it was good. Lindsey and her hubby came in to eat with all her saved up contest winnings from the past few weeks, which was a nice treat for them they really enjoyed it! We filled up and went on wait by 12pm. Everyone was really busy, but still helpful to eachother. At 1pm I went 2 on with semi-full sections, so the closer was able to get some more tables. Things slowed down a lot but we still had tables walking in until 1:45. Everything seemed to go well minus the sushi lunch table. I hope they ended up happy after all, they did leave smiling.

Tonight Mandy had her first solo night. She was a 4pm opener and really kicked butt. She is amazing on the floor and all her tables loved her. She was super calm and didn't need help once, even though I kept an eye on her just in case! She didn't need help getting waters ready, setting up her tables or even running food. She did great I'm happy to have her on the server team! She was the first and second person to sell the hot rock and other specials too.
Tonight I also had Megan training on Host with Krystin. I saw her come out of her shell towards the end I could tell she was getting more comfortable on the floor. She had the table numbers downbut her irrashamise was quite...but towards the end she was getting more comfortable with it. She improved over the shift and I can see her improving more. She got along with everyone and I think she and Ally are good additions so Mandy can have more time serving when we need her! Yay, everyone is shifting into place.
Tonight was busy...........ichi ban was super busy but Kazu did a great job, I saw his tickets backing up so I made sure servers told their customers there might be await on their items before hand so no one was upset. Everyone was happy. I went 3 on at 8:50pm and 2 on at 9:15. One on at 9:45. We slowed down after 8:30pm and started emptying out. We started out on wait by 7:25pm and had an hour wait until 8:30. A lot of people wanted drinks so I was having Megan shadow me in the begining but before too long she was able to grab some her self just by double checking with me she was doing it correctly. Over all it was a long good busy day!


Specials?
Bentos-20
ceviche-5
hot rocks-4
clams-2
apple pie gyoza-1

3 Staff members that stood out (why/how):
Joel, for reasons stated above.

Mandy was awesome! And I'm looking forward to see Megan grow.

Any VIP's in?
Lindsey and her husband

Comps& Void Detail:
Birthday
Kome Bucks
F&F
Long ticket time sushi lunch
Misring/86
R&M needs?:

86'd items/ need more?