Written By: Elizabeth
LY Dinner Sales: $7527
Projected Sales : $7890
TY Dinner Sales: $6936
+/- : -8% LY and -$954 ps
Dinner Covers: 259
Avg PPA: $26.78
Weather: Hello Winter on the near first day of Spring. Like, whaaaaaaa??? 50's
Special events?: LAST day of SxSW
Who worked:
Clair, Camacho, Sayo, Ruthy, Dusten CL. Cindy CT, Kelly and I hosted, John FR, and Kaori SA
Flow of Business, Cuts and Ticket Times:
Seemed like a busy start. We were on a wait when I arrived a little after 6. Had a lot of large parties walk in. As a matter of fact, the back A's stayed a 6/8 top all night. Even at 10pm we had a 6 top walk in. It was a little bizarre how many 6-8 tops walked in tonight. For a while the wait list was primarily 4+ tops then it was all 2 tops. Wait times only hit around 45 minutes, but had one 8-top end up waiting 1 hour due to a lingering 6 top. I was running the board and we went over their quote time by 10 minutes. They were very understanding.
Had 2 tables come in after we no showed them. One was just straight up late. The other one never got our text or call. AGAIN!
I had emailed support about that once already and they said they changed the text because some carriers won't accept it due to thinking it's spam. But now it's still not working. I will email again.
Cuts: Clair at 9:40, Camacho at 10, Sayo at 10:15.
Specials:
3 Staff members that stood out (why/how):
-I noticed Ruthy's section needing constant watering. not sure if she was too busy to do it, or forgetting to do it, but it's definitely something she needs to work on.
-Kelly was on top of hosting tonight. Did a great job staying busy while I ran the board.
-Clair, again, was turning and burning wanting to make that money. Great attitude and very motivated tonight.
Any VIP's in?
saw a few familiar faces when I arrived, but everything after that was new faces.
Oh! Bill Norris, Bev Dir. Alamo came in for dinner solo, his wife was out on a girls night.
Comps& Void Detail:
voided some sapporos for Camacho, they hadn't gotten cold after being restocked.
voided 2 glasses Bride of Fox for Camacho, they ended up buying a bottle.
R&M needs:
Those lights over the A's apparently are being finicky
86'd items/ need more:
Ice Cream Cones-
Saturday, March 19, 2016
Saturday AM 3/19/16
Written By: Samara
LY Lunch Sales: $3133
Projected Sales : $3266
TY Lunch Sales: $3437
+/- : +10% over LY & +$171 over PS
Lunch Covers: 161
Avg PPA: $21.35
Previous Days Labor: 12.29%
Previous Days Comps: 4.78%
Controllable Comps: 11.07% (lots of FNF, Guest changed mind, and server error)
Weather: 60's, sunny yet windy
Special events?: SXSW
Who worked: Lindsey, Mandy, Sophia, Johnny (CL), Lizet (host), Eric (SA), Cindy (FR)
Flow of Business, Cuts and Ticket Times: Lunch had a very nice pace overall. Ramen was hitting 20-30 minutes briefly but I let Matt know and he hopped on to help Josh, which was great. Small wait between 1-2 pm, mostly 3's and 4's. The wait was never longer than 25 minutes.
Crab salad went out without the crab. By the time this was figured out, the table was done eating the salad. I brought them the crab sticks, apologized, and comped the salad. They were content after that.
Cut Lindsey at 2. Cut Mandy, Sophia, and Lizet at 2:45.
Specials:
3 Staff members that stood out (why/how): Taylor no called no showed today. I called him twice and left a message. Still haven't heard from him. Got John to cover his FR shift for tonight. Very unlike Taylor. Update: he called at 2:00pm and said he overslept. Already let him know that he was going to be written up and I'm suspending him for a week starting 3/28/16. I could and should have fired him, but this is the first offense and hopefully this scares him straight. Leaving his write-up in my box...please have him sign it when he works tomorrow.
Cindy and Lizet are saints! I bought them both lunch for being so helpful. Cindy ended up food running the whole shift. I tipped her out.
Trying to figure out how to motivate Eric to move more efficiently. I showed him how to be faster at unloading dishes and glasses at the dishpit. I told him to think about being faster as though there is a metaphorical timer he has to beat. Still didn't quite grasp the concept. My third attempt I pointed out that I was working on one hour of sleep (true story, I'm a zombie) and that I was still speedier than he is. Not sure if he's gonna make it in the long term if he can't find his hustle.
Any VIP's in? Cole from Cheer Ups
Comps& Void Detail:
-2 Promo kome bucks
-Void 5 tako sashimi. misring.
-Crab Salad Comp. Kitchen Error
-Bought 3 glasses of house white for Johnny, Sophia, and Lindsey for being such a great team today. I really needed the confidence boost.
R&M needs: The new light switch for the A's was finnicky. I figured out thanks to Dusten that the new switch needs to be jiggled. I called Andy but he's out of town until Monday. Called Rodrigo...no answer.
86'd items/ need more:
LY Lunch Sales: $3133
Projected Sales : $3266
TY Lunch Sales: $3437
+/- : +10% over LY & +$171 over PS
Lunch Covers: 161
Avg PPA: $21.35
Previous Days Labor: 12.29%
Previous Days Comps: 4.78%
Controllable Comps: 11.07% (lots of FNF, Guest changed mind, and server error)
Weather: 60's, sunny yet windy
Special events?: SXSW
Who worked: Lindsey, Mandy, Sophia, Johnny (CL), Lizet (host), Eric (SA), Cindy (FR)
Flow of Business, Cuts and Ticket Times: Lunch had a very nice pace overall. Ramen was hitting 20-30 minutes briefly but I let Matt know and he hopped on to help Josh, which was great. Small wait between 1-2 pm, mostly 3's and 4's. The wait was never longer than 25 minutes.
Crab salad went out without the crab. By the time this was figured out, the table was done eating the salad. I brought them the crab sticks, apologized, and comped the salad. They were content after that.
Cut Lindsey at 2. Cut Mandy, Sophia, and Lizet at 2:45.
Specials:
3 Staff members that stood out (why/how): Taylor no called no showed today. I called him twice and left a message. Still haven't heard from him. Got John to cover his FR shift for tonight. Very unlike Taylor. Update: he called at 2:00pm and said he overslept. Already let him know that he was going to be written up and I'm suspending him for a week starting 3/28/16. I could and should have fired him, but this is the first offense and hopefully this scares him straight. Leaving his write-up in my box...please have him sign it when he works tomorrow.
Cindy and Lizet are saints! I bought them both lunch for being so helpful. Cindy ended up food running the whole shift. I tipped her out.
Trying to figure out how to motivate Eric to move more efficiently. I showed him how to be faster at unloading dishes and glasses at the dishpit. I told him to think about being faster as though there is a metaphorical timer he has to beat. Still didn't quite grasp the concept. My third attempt I pointed out that I was working on one hour of sleep (true story, I'm a zombie) and that I was still speedier than he is. Not sure if he's gonna make it in the long term if he can't find his hustle.
Any VIP's in? Cole from Cheer Ups
Comps& Void Detail:
-2 Promo kome bucks
-Void 5 tako sashimi. misring.
-Crab Salad Comp. Kitchen Error
-Bought 3 glasses of house white for Johnny, Sophia, and Lindsey for being such a great team today. I really needed the confidence boost.
R&M needs: The new light switch for the A's was finnicky. I figured out thanks to Dusten that the new switch needs to be jiggled. I called Andy but he's out of town until Monday. Called Rodrigo...no answer.
86'd items/ need more:
Friday, March 18, 2016
Friday 3.18.16
Written By: Elizabeth
LY Lunch Sales: $2352
Projected Sales : $2431
TY Lunch Sales: $2265
+/- : -4% LY and -$166 PS
Lunch Covers:123
Avg PPA: $18.65
LY Dinner Sales: $7607
Projected Sales : $7595
TY Dinner Sales: 6458
+/- : -15% LY and -$1137 PS
Dinner Covers: 235
Avg PPA: $27.48
Previous Days Labor: 19.83%
Previous Days Comps: 4.64%
Controllable Comps: 0%
Weather: Overcast and humid. 60-70s
Special events?:
SXSW
Who worked:
AM: Kate, Sayo, Krystin, Clair CL. Lizet Host, Cindy Host, Taylor FR, Eric SA
PM: Johnny, Lindsey, Ruthy, Sophia, Dusten CL. John SA, Taylor FR, Lizet/Cindy Host.
Due to Lou quitting, Cindy just hosted instead of cocktailed, which turned out fine.
Flow of Business, Cuts and Ticket Times:
Lunch was steady to start, then it died down at 12:45, continued to die well through 1pm so I went 2 on at 1:20. At 1:45 we filled back up and went on a short wait. Clair and Sayo handled the pop well- Clair was just in beast mode knocking out all the tables, whereas Sayo got a little overwhelemd for a minute but then regained her composure and finished strong.
Clairs B8 had marked the Eel box on the sushi card but actually meant the Una ju. We got it figured out and he left happy. That was the only major hiccup I can think of at lunch.
Dinner was a quick start, and we were on a wait by 5:30. But was lost steam fast and the wait thinned out around 7:30, then built a little then thinned. It was a really strange ebb and flow to the night. by 9:30 it was slowing significantly, Cut Cindy, Ruthy, and 15 minutes later Johnny. Then Lindsey at 10, and Sophia at 10:30, leaving Dusten to shut it down. No more tables came in after that.
The night was pretty smooth. Had a lady at A3 send her grilled salmon back, saying it was too dry. I tasted it and it tasted fine. Had a strange interaction with her at her table, but eventually we figured out she wanted it cooked MR (despite saying she wanted it Medium.) I had Daniel refire one and I waited and checked intermittenly as he cooked it. Finally we found a nice MR and I took it out. She said it was perfect. At the end of the meal, however, I thought she was going to the restroom but left. Then the husband came up to the host stand and seemed angry about closing out his check, saying Sophia was taking too long. Well, sophia had been in the bathroom and Lizet took A3's check but then set it in the service station, so she wasn't aware of it being there. I closed it out and sent him on his way. He said the food was great, and the service started really good but then she just got "slow". He wouldn't let me talk back to him and instead he just left. Oh well. I talked to both Lizet and Sophia about communicating to one another "I'm going to use the bathroom" and if Lizet gets a check from a table she should bring it to the manager instead of putting in the service station and relying on a server to relay the info to the server.
Other than that hiccup the night was smooth. Not sure if it was SxSW keeping people downtown or the rainy weather keeping people at home, but it was a slow mellow night.
3 Staff members that stood out (why/how):
Mentioned above.
Any VIP's in?
AM: Steve, Rob, Lynn & Olive, Kenny & Brother, Lauren, Rachel, Old John,
Dinner: Eric & Vivian, Ingrid & James, John & his wife (Alamo), Chris and his girlfriend (works here),
Comps& Void Detail:
Emp Day off for Lynn
Same for Chris
Kome Bucks from Chris
FNF for a glass of Sake for Rachel- her cat died this week and her father had heart surgery the day after. Talk about when it rains...
Server misring: Ruthy Kosmic Punch
Guest changed mind: B8 wanted Una ju not Eel Box
R&M needs:
86'd items/ need more:
Can someone pick up soap for the restroom dispensers?
LY Lunch Sales: $2352
Projected Sales : $2431
TY Lunch Sales: $2265
+/- : -4% LY and -$166 PS
Lunch Covers:123
Avg PPA: $18.65
LY Dinner Sales: $7607
Projected Sales : $7595
TY Dinner Sales: 6458
+/- : -15% LY and -$1137 PS
Dinner Covers: 235
Avg PPA: $27.48
Previous Days Labor: 19.83%
Previous Days Comps: 4.64%
Controllable Comps: 0%
Weather: Overcast and humid. 60-70s
Special events?:
SXSW
Who worked:
AM: Kate, Sayo, Krystin, Clair CL. Lizet Host, Cindy Host, Taylor FR, Eric SA
PM: Johnny, Lindsey, Ruthy, Sophia, Dusten CL. John SA, Taylor FR, Lizet/Cindy Host.
Due to Lou quitting, Cindy just hosted instead of cocktailed, which turned out fine.
Flow of Business, Cuts and Ticket Times:
Lunch was steady to start, then it died down at 12:45, continued to die well through 1pm so I went 2 on at 1:20. At 1:45 we filled back up and went on a short wait. Clair and Sayo handled the pop well- Clair was just in beast mode knocking out all the tables, whereas Sayo got a little overwhelemd for a minute but then regained her composure and finished strong.
Clairs B8 had marked the Eel box on the sushi card but actually meant the Una ju. We got it figured out and he left happy. That was the only major hiccup I can think of at lunch.
Dinner was a quick start, and we were on a wait by 5:30. But was lost steam fast and the wait thinned out around 7:30, then built a little then thinned. It was a really strange ebb and flow to the night. by 9:30 it was slowing significantly, Cut Cindy, Ruthy, and 15 minutes later Johnny. Then Lindsey at 10, and Sophia at 10:30, leaving Dusten to shut it down. No more tables came in after that.
The night was pretty smooth. Had a lady at A3 send her grilled salmon back, saying it was too dry. I tasted it and it tasted fine. Had a strange interaction with her at her table, but eventually we figured out she wanted it cooked MR (despite saying she wanted it Medium.) I had Daniel refire one and I waited and checked intermittenly as he cooked it. Finally we found a nice MR and I took it out. She said it was perfect. At the end of the meal, however, I thought she was going to the restroom but left. Then the husband came up to the host stand and seemed angry about closing out his check, saying Sophia was taking too long. Well, sophia had been in the bathroom and Lizet took A3's check but then set it in the service station, so she wasn't aware of it being there. I closed it out and sent him on his way. He said the food was great, and the service started really good but then she just got "slow". He wouldn't let me talk back to him and instead he just left. Oh well. I talked to both Lizet and Sophia about communicating to one another "I'm going to use the bathroom" and if Lizet gets a check from a table she should bring it to the manager instead of putting in the service station and relying on a server to relay the info to the server.
Other than that hiccup the night was smooth. Not sure if it was SxSW keeping people downtown or the rainy weather keeping people at home, but it was a slow mellow night.
3 Staff members that stood out (why/how):
Mentioned above.
Any VIP's in?
AM: Steve, Rob, Lynn & Olive, Kenny & Brother, Lauren, Rachel, Old John,
Dinner: Eric & Vivian, Ingrid & James, John & his wife (Alamo), Chris and his girlfriend (works here),
Comps& Void Detail:
Emp Day off for Lynn
Same for Chris
Kome Bucks from Chris
FNF for a glass of Sake for Rachel- her cat died this week and her father had heart surgery the day after. Talk about when it rains...
Server misring: Ruthy Kosmic Punch
Guest changed mind: B8 wanted Una ju not Eel Box
R&M needs:
86'd items/ need more:
Can someone pick up soap for the restroom dispensers?
Thursday, March 17, 2016
Thursday 3/17/16
Written By: Samara
LY Lunch Sales: $2076
Projected Sales : $2358
TY Lunch Sales: $1945
+/- : -6% under LY & -$413 under PS
Lunch Covers: 124
Avg PPA: $15.69
LY Dinner Sales: $5365
Projected Sales : $5531
TY Dinner Sales: $4483
+/- : -19% under LY & -$882 under PS
Dinner Covers: 181
Avg PPA: $24.77
Previous Days Labor: 16.5%
Previous Days Comps: 4.44%
Controllable Comps: 1.04%
Weather:
Special events?: Saint Patricks Day/ SXSW
Who worked: LUNCH- Krystin, Sophia, Kate, Johnny (CL), Cindy & Chris (Host), Eric (SA), Taylor (FR)
DINNER- Krystin, Sophia, Sayo, Kelly, Dusten (CL), Miriam (Host), Ruthy (cktl),
Flow of Business, Cuts and Ticket Times: All day was rather slow. Small pop at lunch, which warranted having two hosts but PPA was very low. Cut Chris at 1, Krystin at 1:15, and Sophia at 1:30. No long ticket times or customer issue.
Were not full for dinner until a little after 7. I had Ruthy clock in as host since it was only Miriam. Small wait of 20-25 minutes up until 8:00. Really tapered off at this point, so I decided to cut Krystin and be four on.
B7 complained about the not liking the Hamachi Kama and it being "too fishy". She had devoured the entire plate. Guess she didn't dislike it that much...
Cut Sophia at 8:45 and Sayo at 9:15. It seemed like Dusten was the only one in the weeds at all tonight and the other servers didn't come to his aid or notice that he needed help. Here's that team work thing again.
Specials:
3 Staff members that stood out (why/how): Eric is still adjusting to SA. He really needs help with prioritizing. I can tell when he's deep in thought, deciding what to do next; it's that visible. He intentions are good but I had to tell him three times tonight to pick up speed...especially when putting dishes and glasses in the dishpit.
Any VIP's in? Daniel and fam, Kelly's little brother, Kenny
Comps& Void Detail:
-Void Age Dashi Tofu. Guest Changed mind.
-Couple of yelp soft serves
-1 promo Kome bucks from Kelly's little bro
R&M needs:
86'd items/ need more: We had zero FOH and BOH towels today.Who normally orders these?
LY Lunch Sales: $2076
Projected Sales : $2358
TY Lunch Sales: $1945
+/- : -6% under LY & -$413 under PS
Lunch Covers: 124
Avg PPA: $15.69
LY Dinner Sales: $5365
Projected Sales : $5531
TY Dinner Sales: $4483
+/- : -19% under LY & -$882 under PS
Dinner Covers: 181
Avg PPA: $24.77
Previous Days Labor: 16.5%
Previous Days Comps: 4.44%
Controllable Comps: 1.04%
Weather:
Special events?: Saint Patricks Day/ SXSW
Who worked: LUNCH- Krystin, Sophia, Kate, Johnny (CL), Cindy & Chris (Host), Eric (SA), Taylor (FR)
DINNER- Krystin, Sophia, Sayo, Kelly, Dusten (CL), Miriam (Host), Ruthy (cktl),
Flow of Business, Cuts and Ticket Times: All day was rather slow. Small pop at lunch, which warranted having two hosts but PPA was very low. Cut Chris at 1, Krystin at 1:15, and Sophia at 1:30. No long ticket times or customer issue.
Were not full for dinner until a little after 7. I had Ruthy clock in as host since it was only Miriam. Small wait of 20-25 minutes up until 8:00. Really tapered off at this point, so I decided to cut Krystin and be four on.
B7 complained about the not liking the Hamachi Kama and it being "too fishy". She had devoured the entire plate. Guess she didn't dislike it that much...
Cut Sophia at 8:45 and Sayo at 9:15. It seemed like Dusten was the only one in the weeds at all tonight and the other servers didn't come to his aid or notice that he needed help. Here's that team work thing again.
Specials:
3 Staff members that stood out (why/how): Eric is still adjusting to SA. He really needs help with prioritizing. I can tell when he's deep in thought, deciding what to do next; it's that visible. He intentions are good but I had to tell him three times tonight to pick up speed...especially when putting dishes and glasses in the dishpit.
Any VIP's in? Daniel and fam, Kelly's little brother, Kenny
Comps& Void Detail:
-Void Age Dashi Tofu. Guest Changed mind.
-Couple of yelp soft serves
-1 promo Kome bucks from Kelly's little bro
R&M needs:
86'd items/ need more: We had zero FOH and BOH towels today.Who normally orders these?
Wednesday, March 16, 2016
3/16/16 Wednesday Recap
Written By: Dusten
LY Lunch Sales: 2024
Projected Sales: 2240
TY Lunch Sales: 2025
+/- : $1 over LY (0%) and -$215 under PS
Lunch Covers: 116
Avg PPA: 17.46
LY Dinner Sales: 4932
Projected Sales : 4873
TY Dinner Sales: 5292
+/- : 7% over LY, 418.5 over PS
Dinner Covers: 191
Avg PPA: 27.71
Previous Days Labor: 18%
Previous Days Comps: 5.07%
Controllable Comps: 0%
Weather: Warm and humid.
Special events?: SXSW
Who worked: Lunch: Krystin, Lindsey, Naoto, Johnny CL, Cindy H, Eric SA and Taylor FR.
Dinner: Krystin, Naoto, Kate, Ruthy, Sayo CL, Miriam H, Kaori SA, Taylor FR and Kindsey Cktl
Flow of Business, Cuts and Ticket Times: Lunch was steady, but I wouldn't call it busy. I cut Krystin at about 1:15pm and Naoto at 1:30pm. Krystin and Lindsey swapped cuts and jobs for dinner. No long ticket times that I was aware of.
Basilio made an appearance asking about his job. I told him it was a long shot because of him getting drunk on the job. Matt contacted Take who didn't respond until after Basilio left. The official ruling is he is ineligible for rehire. No surprise there.
Dinner had a slow start. By 7:30pm or so we had not filled up. I let Lindsey go home and almost predictably we went on a wait after. Between all the daytime shows and daylight saving time I think people will be coming in a bit later for a while. Things cooled off at about 9pm so I cut Krystin and Naoto. Kate was but at 9:30pm. After that I let Ruthy and Sayo close it down. House was still full at 10pm.
Had a dude, Isaiah come in to help with dishes tonight. He says he has spoken with Take already and I spoke with him at least twice before he came in tonight. Matt says he seems capable.
Specials:
3 Staff members that stood out (why/how): I had a talk with Eric today regarding stepping up his efficiency, awareness and prioritization of duties. Between him and Taylor at lunch, servers are pretty frustrated. I told him we were confident in his abilities, appreciated his enthusiasm and affinity for Kome, but he needs to step it up. I also advised the senior servers to offer guidance and coaching, NOT just making him their personal assistant but rather offer ideas from their experience that would benefit everyone working. He seemed receptive, but at this point it is all talk on everyone's part- including mine.
-I asked Joe about Taylor during lunch. He says Taylor lacks focus and awareness- but isn't terrible. Taylor had a presence on the floor during dinner that I was glad to see. I noticed him bussing and filling waters in his down time- even after Elizabeth left. I think we should keep him on food running until he learns the menu inside and out as well as develops a quicker pace.
-Kate and Krystin were both superstars helping Miriam with the host stand tonight. I ran a contest on who could provide Miriam with the most help and she said it was very close between the two but Kate was number one. I gave her a gift card and bought Krystin's modest dinner.
-Lou quit. Au revoir.
Any VIP's in? Asian lunch couple- he wear black scrubs. Kenny, his brother and one other gentleman. Elizabeth and Aaron with a friend for dinner. David from Daruma and Sa-Ten too if I'm not mistaken.
Comps& Void Detail: Mango Avocado roll- guest changed mind. Edamame- double ring. bday parfait, void apple pie- 86's. Emp Day off for Elizabeth, same for David. 2 $15 cards. bday camembert.
Just comped an edamame to recovery at the end of the night. Every other item ordered beat out the edamame. Gotta maintain focus all the way until the very last ticket!
R&M needs: Zaru udon button for lunch does not allow for soba upgrade. Had servers ring in dinner Zaru. For some reason this confused the kitchen. They made the wrong noodles despite the ticket plainly saying that it was to be made with soba. Luckily it was caught before it hit the table.
There are a lot of oshibori with stains on them.
86'd items/ need more: Wine stoppers. Ramekins for sushi bar, Takoyaki, Uni, Hon maguro, parfait, apple pie sping rolls. paper towels.
Miriam just came and told me we are out of trash bags.
LY Lunch Sales: 2024
Projected Sales: 2240
TY Lunch Sales: 2025
+/- : $1 over LY (0%) and -$215 under PS
Lunch Covers: 116
Avg PPA: 17.46
LY Dinner Sales: 4932
Projected Sales : 4873
TY Dinner Sales: 5292
+/- : 7% over LY, 418.5 over PS
Dinner Covers: 191
Avg PPA: 27.71
Previous Days Labor: 18%
Previous Days Comps: 5.07%
Controllable Comps: 0%
Weather: Warm and humid.
Special events?: SXSW
Who worked: Lunch: Krystin, Lindsey, Naoto, Johnny CL, Cindy H, Eric SA and Taylor FR.
Dinner: Krystin, Naoto, Kate, Ruthy, Sayo CL, Miriam H, Kaori SA, Taylor FR and Kindsey Cktl
Flow of Business, Cuts and Ticket Times: Lunch was steady, but I wouldn't call it busy. I cut Krystin at about 1:15pm and Naoto at 1:30pm. Krystin and Lindsey swapped cuts and jobs for dinner. No long ticket times that I was aware of.
Basilio made an appearance asking about his job. I told him it was a long shot because of him getting drunk on the job. Matt contacted Take who didn't respond until after Basilio left. The official ruling is he is ineligible for rehire. No surprise there.
Dinner had a slow start. By 7:30pm or so we had not filled up. I let Lindsey go home and almost predictably we went on a wait after. Between all the daytime shows and daylight saving time I think people will be coming in a bit later for a while. Things cooled off at about 9pm so I cut Krystin and Naoto. Kate was but at 9:30pm. After that I let Ruthy and Sayo close it down. House was still full at 10pm.
Had a dude, Isaiah come in to help with dishes tonight. He says he has spoken with Take already and I spoke with him at least twice before he came in tonight. Matt says he seems capable.
Specials:
3 Staff members that stood out (why/how): I had a talk with Eric today regarding stepping up his efficiency, awareness and prioritization of duties. Between him and Taylor at lunch, servers are pretty frustrated. I told him we were confident in his abilities, appreciated his enthusiasm and affinity for Kome, but he needs to step it up. I also advised the senior servers to offer guidance and coaching, NOT just making him their personal assistant but rather offer ideas from their experience that would benefit everyone working. He seemed receptive, but at this point it is all talk on everyone's part- including mine.
-I asked Joe about Taylor during lunch. He says Taylor lacks focus and awareness- but isn't terrible. Taylor had a presence on the floor during dinner that I was glad to see. I noticed him bussing and filling waters in his down time- even after Elizabeth left. I think we should keep him on food running until he learns the menu inside and out as well as develops a quicker pace.
-Kate and Krystin were both superstars helping Miriam with the host stand tonight. I ran a contest on who could provide Miriam with the most help and she said it was very close between the two but Kate was number one. I gave her a gift card and bought Krystin's modest dinner.
-Lou quit. Au revoir.
Any VIP's in? Asian lunch couple- he wear black scrubs. Kenny, his brother and one other gentleman. Elizabeth and Aaron with a friend for dinner. David from Daruma and Sa-Ten too if I'm not mistaken.
Comps& Void Detail: Mango Avocado roll- guest changed mind. Edamame- double ring. bday parfait, void apple pie- 86's. Emp Day off for Elizabeth, same for David. 2 $15 cards. bday camembert.
Just comped an edamame to recovery at the end of the night. Every other item ordered beat out the edamame. Gotta maintain focus all the way until the very last ticket!
R&M needs: Zaru udon button for lunch does not allow for soba upgrade. Had servers ring in dinner Zaru. For some reason this confused the kitchen. They made the wrong noodles despite the ticket plainly saying that it was to be made with soba. Luckily it was caught before it hit the table.
There are a lot of oshibori with stains on them.
86'd items/ need more: Wine stoppers. Ramekins for sushi bar, Takoyaki, Uni, Hon maguro, parfait, apple pie sping rolls. paper towels.
Miriam just came and told me we are out of trash bags.
Tuesday, March 15, 2016
Tuesday PM 3/15/16
Written By: Samara
LY Dinner Sales: $4480
Projected Sales : $4704
TY Dinner Sales: $5737
+/- : +28% over LY & +$1033 over PS (wow!)
Dinner Covers: 205
PPA: $27.99
Weather: 74 and cool at night
Special events?: SXSW
Who worked: Kate, Grace, Mandy, Ruthy, Clair (CL), Lizet & Miriam (H), Lindsey (cktl), John (SA), Cindy (FR)
Flow of Business, Cuts and Ticket Times: Busy from open. On a wait by 5:30. No long ticket times. A couple customer issues. Lots of SXSW people and Austin folk. Between Lizet, Kate, and myself we recognized half of the restaurant.
We're 86'd a lot of things between last night and tonight. Have we upped our pars for sushi bar and kitchen for SXSW? It feels like we're running out of things left and right. Daniel ran to the store at open because we didn't have enough french fries. Not having Blue Fin means 86'ing several menus items...especially popular ones like the sashimi sampler. And yes, I could have kept the sashimi sampler and replaced it with yellow fin but I just didn't see the point with the price difference and how it's described on the menu.
Terrible teamwork from the servers tonight. It felt like everyone was out for themselves. Lots of voids for 86's items because of the lack of team work and communication. Kate & Grace didn't know they were cut for 30 minutes. Things like this really add up.
*We were down to one Asahi keg since last night. AM managers can we get on the same page about including these things in the shift notes? And updating the notes daily? We ran out of Asahi at 7:45 and I had to speak with 4 very unhappy tables, who were understanding when I chalked it up to being busy for SXSW.
Cut Miriam, Kate, and Grace at 9pm. Cut Mandy at 9:30.
Around 10:15, Ruthy informs me that should forgot to put in A3's order of three rolls. Let me repeat, at 10:15. Well after last call. So I did my best to smooth things over with some very upset woman and teach Ruthy a lesson in diligence: I made her buy their bottle of Prosseco.
Specials: Snow Crab
3 Staff members that stood out (why/how): Ruthy, who is usually great at organization, is struggling as a server in some ways. She's quick on her feet but forgets some of the finer, important details frequently. Maybe she needs to slow down? She definitely needs some guidance.
Grace, Queen of ringing in 86'd items.
Mandy, high priestess of complaining and blaming.
Any VIP's in? John who owns Switched on, Kate's boyfriend Jack with the Homeslice crew
Comps& Void Detail:
-Sent an order of Tori Teba and Dynamite Chicken to Homeslice
-Void Seaweed Salad x3. 86'd
-Void Asahi. 86'd
-Void Takoyaki. 86'd
-5 Promo Kome bucks
R&M needs: Might need to check on the coolers in the service station soon for circulation. The drinks in the front are not getting and staying as cold as the drinks in the back.
86'd items/ need more: Blue Fin (tuna poke, sashimi sampler), Takoyaki, Asahi, Uni, Seaweed Salad, Katsuo, Soft Serve
LY Dinner Sales: $4480
Projected Sales : $4704
TY Dinner Sales: $5737
+/- : +28% over LY & +$1033 over PS (wow!)
Dinner Covers: 205
PPA: $27.99
Weather: 74 and cool at night
Special events?: SXSW
Who worked: Kate, Grace, Mandy, Ruthy, Clair (CL), Lizet & Miriam (H), Lindsey (cktl), John (SA), Cindy (FR)
Flow of Business, Cuts and Ticket Times: Busy from open. On a wait by 5:30. No long ticket times. A couple customer issues. Lots of SXSW people and Austin folk. Between Lizet, Kate, and myself we recognized half of the restaurant.
We're 86'd a lot of things between last night and tonight. Have we upped our pars for sushi bar and kitchen for SXSW? It feels like we're running out of things left and right. Daniel ran to the store at open because we didn't have enough french fries. Not having Blue Fin means 86'ing several menus items...especially popular ones like the sashimi sampler. And yes, I could have kept the sashimi sampler and replaced it with yellow fin but I just didn't see the point with the price difference and how it's described on the menu.
Terrible teamwork from the servers tonight. It felt like everyone was out for themselves. Lots of voids for 86's items because of the lack of team work and communication. Kate & Grace didn't know they were cut for 30 minutes. Things like this really add up.
*We were down to one Asahi keg since last night. AM managers can we get on the same page about including these things in the shift notes? And updating the notes daily? We ran out of Asahi at 7:45 and I had to speak with 4 very unhappy tables, who were understanding when I chalked it up to being busy for SXSW.
Cut Miriam, Kate, and Grace at 9pm. Cut Mandy at 9:30.
Around 10:15, Ruthy informs me that should forgot to put in A3's order of three rolls. Let me repeat, at 10:15. Well after last call. So I did my best to smooth things over with some very upset woman and teach Ruthy a lesson in diligence: I made her buy their bottle of Prosseco.
Specials: Snow Crab
3 Staff members that stood out (why/how): Ruthy, who is usually great at organization, is struggling as a server in some ways. She's quick on her feet but forgets some of the finer, important details frequently. Maybe she needs to slow down? She definitely needs some guidance.
Grace, Queen of ringing in 86'd items.
Mandy, high priestess of complaining and blaming.
Any VIP's in? John who owns Switched on, Kate's boyfriend Jack with the Homeslice crew
Comps& Void Detail:
-Sent an order of Tori Teba and Dynamite Chicken to Homeslice
-Void Seaweed Salad x3. 86'd
-Void Asahi. 86'd
-Void Takoyaki. 86'd
-5 Promo Kome bucks
R&M needs: Might need to check on the coolers in the service station soon for circulation. The drinks in the front are not getting and staying as cold as the drinks in the back.
86'd items/ need more: Blue Fin (tuna poke, sashimi sampler), Takoyaki, Asahi, Uni, Seaweed Salad, Katsuo, Soft Serve
Tuesday AM 3.15.16
Written By: Elizabeth
LY Lunch Sales: $2073
Projected Sales : $2358
TY Lunch Sales: $1989
+/- : -4% LY and -$369 PS
Lunch Covers: 115
Avg PPA: $17.30
Previous Days Labor: 15.2%
Previous Days Comps: 2.23%
Controllable Comps: nada!
Weather: Sunny and warm- almost humid. On our last day of "winter"
Special events?: SxSw
Who worked: Kate, Grace, Lindsey, Johnny CL. Cindy Host, John SA, Chris FR
Flow of Business, Cuts and Ticket Times:
Right at the start of Business Daniel told me we didn't have any rice, except for maybe 3 donburi bowls worth. He said the rice cooker turned off and no one noticed. Both he and Jo said that the flame gets blown out frequently and you have to constantly check that it's on. Not sure if that is an issue I can get someone out to fix or if we just need a new one. Would love some other opinions on the matter.
Luckily, the shift started slow and by the time we had rice we were just starting to fill up. We were pretty steady throughout the afternoon. Just got crazy pushes all day. No one for 15 minutes, then 10 tables within 10 minutes, then no one, then everyone. So odd. I didn't make cuts until after 1pm. Kate was cut a little after 1, then Grace was cut at 1:45. The place was full until about 2:40. Despite being full all day, sales were not as high as I anticipated.
No long ticket times other than 25 minute sushi lunch.
On a side note, Kalynn needs to work on her sashimi cuts. I order sake-toro for lunch and the pieces were really narrow looking and one was just kinda mushy. I've seen a review or two on Yelp recently complaining about the way the fish was cut. I almost wonder if that happened on her Ichiban shifts? Just something to be aware of.
3 Staff members that stood out (why/how):
-Overheard Johnny letting Lindsey know it was getting close to last call. really great at being proactive.
-No other standouts today.
Any VIP's in?
So many!
Tara & Kelvin
That nice couple: Terry and his wife.
Take and the kids!
I know I'm forgetting someone.
Comps& Void Detail:
Owner comp for Take, that was it.
R&M needs:
Rodrigo will be out tomorrow morning sometime after 8am to repair some of the tables legs and bases so they don't wobble that much.
86'd items/ need more:
Still out of Seaweed Salad. We've been out since Saturday I believe. What's going on with it?
LY Lunch Sales: $2073
Projected Sales : $2358
TY Lunch Sales: $1989
+/- : -4% LY and -$369 PS
Lunch Covers: 115
Avg PPA: $17.30
Previous Days Labor: 15.2%
Previous Days Comps: 2.23%
Controllable Comps: nada!
Weather: Sunny and warm- almost humid. On our last day of "winter"
Special events?: SxSw
Who worked: Kate, Grace, Lindsey, Johnny CL. Cindy Host, John SA, Chris FR
Flow of Business, Cuts and Ticket Times:
Right at the start of Business Daniel told me we didn't have any rice, except for maybe 3 donburi bowls worth. He said the rice cooker turned off and no one noticed. Both he and Jo said that the flame gets blown out frequently and you have to constantly check that it's on. Not sure if that is an issue I can get someone out to fix or if we just need a new one. Would love some other opinions on the matter.
Luckily, the shift started slow and by the time we had rice we were just starting to fill up. We were pretty steady throughout the afternoon. Just got crazy pushes all day. No one for 15 minutes, then 10 tables within 10 minutes, then no one, then everyone. So odd. I didn't make cuts until after 1pm. Kate was cut a little after 1, then Grace was cut at 1:45. The place was full until about 2:40. Despite being full all day, sales were not as high as I anticipated.
No long ticket times other than 25 minute sushi lunch.
On a side note, Kalynn needs to work on her sashimi cuts. I order sake-toro for lunch and the pieces were really narrow looking and one was just kinda mushy. I've seen a review or two on Yelp recently complaining about the way the fish was cut. I almost wonder if that happened on her Ichiban shifts? Just something to be aware of.
3 Staff members that stood out (why/how):
-Overheard Johnny letting Lindsey know it was getting close to last call. really great at being proactive.
-No other standouts today.
Any VIP's in?
So many!
Tara & Kelvin
That nice couple: Terry and his wife.
Take and the kids!
I know I'm forgetting someone.
Comps& Void Detail:
Owner comp for Take, that was it.
R&M needs:
Rodrigo will be out tomorrow morning sometime after 8am to repair some of the tables legs and bases so they don't wobble that much.
86'd items/ need more:
Still out of Seaweed Salad. We've been out since Saturday I believe. What's going on with it?
Monday, March 14, 2016
Monday 3/14/16
Written By: Samara
LY Lunch Sales: $1340
Projected Sales : $1666
TY Lunch Sales: $1719
+/- : +28% over LY & +$53 over PS
Lunch Covers: 102
Avg PPA: $16.85
LY Dinner Sales: $6237
Projected Sales : $6180
TY Dinner Sales: $6183
+/- : -1% under LY & $3 over PS! So close!
Dinner Covers: 196
Avg PPA: $31.55 woohoo!
Previous Days Labor: 17%
Previous Days Comps: 4.44%
Controllable Comps: 4.84%
Weather: 90's and sunny
Special events?: SXSW continues
Who worked: LUNCH-Kelly, Mandy, Grace, Johnny (CL), John (SA), Chris (FR), Junko (H)
DINNER- Kelly, Mandy, Leary, Clair, Camacho (CL), Ruthy (Cktl), Miriam & Lizet (H), John (SA), Chris (FR)
Flow of Business, Cuts and Ticket Times: Lunch was slow. I cut Kelly at 12:45, Mandy at 1:30, and Grace at 5 till close. Of course we have a 2 top walk in immediately after because that's life. No long ticket times or customer issues. Smooth day. Oh! One thing: reminding servers to be more specific for mods and add/ons so they can be deciphered correctly. Example: Mandy needed sauce of the side for a spooky and an alone together but the ticket did not read that way.
Dinner was slow to start as well. Didn't pick up until 7pm when EVERYONE came at once. Ben arrived at 6:30 and sat at A8 without ordering anything for 40 minutes until the rest of his party arrived. Little annoyed because we were on a 45 minute wait at that time but c'est la vie. He ended up staying a total of 3 hours.
Sushi bar got slammed with orders, from all stations. They did a really good job of keeping up, until around 9:30 roll times were hitting 40 minutes. There's lots of factors for this. The late pop. The 8pm reso never stopped ordering food for the 2.5 hours they dined in. A couple of double printed tickets because there's a ghost in the POS.
A single diner at B5 (sat at 9:30) waited 30 minutes for the only roll he order. Since I had a few extra rolls from Clair's double printed, I offered them to single guy at B5. He seemed happy and left a 25% tip. Stayed on a wait from 7pm until 9:30 when I cute Lizet, Kelly, Mandy, and Leary. Decided going two on would be fine since the restaurant was still full. Sat the last table at 9:50. Dining room was still over half full come 10:30 pm.
Noticed we're selling a lot more sashimi samplers now that it includes Blue Fin.
Specials:
3 Staff members that stood out (why/how): Kelly. Needs to work on being more mindful of her surroundings. What's the word? Graceful. She's definitely clumsy and paired with John...you know glass is going to break at least once during the shift.
Otherwise, solid team for a Monday.
Maybe for next year, schedule the cocktail to come in at 7...?
Any VIP's in? Cole and David from Cheer Ups for lunch, Old John. Elizabeth's broker Ben, Leslie, some other familiar faces
Comps& Void Detail:
- 3 SIN
-Void Seaweed Salad. Misring.
-Void Lunch side of Hamachi. Test.
-Void Endo in NY. Misring
-Void Yakitori. 86'd
R&M needs: Having a plumber come out and look at the smaller bathroom. There must be a leak somewhere because there is water on the floor consistently, possibly from the sink.
86'd items/ need more: Blue Fin, Uni, Yakitori, Yakiniku, Takoyaki, down to the last Asahi Keg, low on Wishing Well
LY Lunch Sales: $1340
Projected Sales : $1666
TY Lunch Sales: $1719
+/- : +28% over LY & +$53 over PS
Lunch Covers: 102
Avg PPA: $16.85
LY Dinner Sales: $6237
Projected Sales : $6180
TY Dinner Sales: $6183
+/- : -1% under LY & $3 over PS! So close!
Dinner Covers: 196
Avg PPA: $31.55 woohoo!
Previous Days Labor: 17%
Previous Days Comps: 4.44%
Controllable Comps: 4.84%
Weather: 90's and sunny
Special events?: SXSW continues
Who worked: LUNCH-Kelly, Mandy, Grace, Johnny (CL), John (SA), Chris (FR), Junko (H)
DINNER- Kelly, Mandy, Leary, Clair, Camacho (CL), Ruthy (Cktl), Miriam & Lizet (H), John (SA), Chris (FR)
Flow of Business, Cuts and Ticket Times: Lunch was slow. I cut Kelly at 12:45, Mandy at 1:30, and Grace at 5 till close. Of course we have a 2 top walk in immediately after because that's life. No long ticket times or customer issues. Smooth day. Oh! One thing: reminding servers to be more specific for mods and add/ons so they can be deciphered correctly. Example: Mandy needed sauce of the side for a spooky and an alone together but the ticket did not read that way.
Dinner was slow to start as well. Didn't pick up until 7pm when EVERYONE came at once. Ben arrived at 6:30 and sat at A8 without ordering anything for 40 minutes until the rest of his party arrived. Little annoyed because we were on a 45 minute wait at that time but c'est la vie. He ended up staying a total of 3 hours.
Sushi bar got slammed with orders, from all stations. They did a really good job of keeping up, until around 9:30 roll times were hitting 40 minutes. There's lots of factors for this. The late pop. The 8pm reso never stopped ordering food for the 2.5 hours they dined in. A couple of double printed tickets because there's a ghost in the POS.
A single diner at B5 (sat at 9:30) waited 30 minutes for the only roll he order. Since I had a few extra rolls from Clair's double printed, I offered them to single guy at B5. He seemed happy and left a 25% tip. Stayed on a wait from 7pm until 9:30 when I cute Lizet, Kelly, Mandy, and Leary. Decided going two on would be fine since the restaurant was still full. Sat the last table at 9:50. Dining room was still over half full come 10:30 pm.
Noticed we're selling a lot more sashimi samplers now that it includes Blue Fin.
Specials:
3 Staff members that stood out (why/how): Kelly. Needs to work on being more mindful of her surroundings. What's the word? Graceful. She's definitely clumsy and paired with John...you know glass is going to break at least once during the shift.
Otherwise, solid team for a Monday.
Maybe for next year, schedule the cocktail to come in at 7...?
Any VIP's in? Cole and David from Cheer Ups for lunch, Old John. Elizabeth's broker Ben, Leslie, some other familiar faces
Comps& Void Detail:
- 3 SIN
-Void Seaweed Salad. Misring.
-Void Lunch side of Hamachi. Test.
-Void Endo in NY. Misring
-Void Yakitori. 86'd
R&M needs: Having a plumber come out and look at the smaller bathroom. There must be a leak somewhere because there is water on the floor consistently, possibly from the sink.
86'd items/ need more: Blue Fin, Uni, Yakitori, Yakiniku, Takoyaki, down to the last Asahi Keg, low on Wishing Well
TEST-PLEASE COMMENT
TEST TEST TEST TEST TEST. IF YOU GET THIS BLOG PLEASE REPLY VIA COMMENT.
LY Lunch Sales:
Projected Sales :
TY Lunch Sales:
+/- :
Lunch Covers:
Avg PPA:
LY Dinner Sales:
Projected Sales :
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked:
Flow of Business, Cuts and Ticket Times:
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
86'd items/ need more:
LY Lunch Sales:
Projected Sales :
TY Lunch Sales:
+/- :
Lunch Covers:
Avg PPA:
LY Dinner Sales:
Projected Sales :
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked:
Flow of Business, Cuts and Ticket Times:
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Sunday, March 13, 2016
3/13/16 PM recap
Written By: Dusten
LY Dinner Sales: 5307
Projected Sales : 6033
TY Dinner Sales: 5176
+/- : -$131 from PS and -14% from LY
Dinner Covers: 197
Avg PPA: 26.27
Weather: high 70's to mid 60's at night.
Special events?: South by Daylight Savings Day
Who worked: Kate, Stephanie, Mandy, Clair, Camacho CL, Miriam, H, Ruthy Cktl, John FR and Eric SA.
Flow of Business, Cuts and Ticket Times: Fairly busy. We filled up quick and stayed on a wait for most of the night. We had one party waiting at 9:30 when we went two on. Only a few tables after then. Had a few fry items approach 25 minute ticket times.
Specials:
3 Staff members that stood out (why/how): john is always very helpful. Even when he isn't already doing us a favor by covering someone else's shift he regularly displays the sort of team work mentality I wish everyone would embrace. He got a gift card for $25 to Thai Fresh. Couldn't find any Pinthouse Pizza cards.
-Eric can get a little disorganized but I think he is learning and getting into his rhythm. A little redirection is about all he needs if he happens to get off task. His efficiency will develop with practice. He definitely needs to be reminded to keep his tray and rag clean. More than a couple of times I saw his tray looking pretty rough. Just rotating rags through the snitizer and running onbe over his tray every so often will make all the difference.
Overall everyone did very well tonight. The energy was frantic at times, but all in all a pretty smooth shift.
Any VIP's in? old John, Take's friend Tai, some other faces I recognized and many I didn't.
One guy very early on... Let me back up. Kate came to me in a huff at about 6pm and asked why she had a single person sat at B2. I asked Miriam about it and she said that he wanted a big table all to himself so he could do some work. He had asked to move from S12. I worked it out with him to move to A4 once it was available. He obliged and that was the end of it. Sent him a beer for his trouble and talked at length with him about the menu as it was his first time, he 'had worked at a sushi restaurant,' and wanted recommendations.
Comps& Void Detail: 2 bday soft serves, shrimp tem -kate changed mind, seaweed salad- dbl ring, edamame- guest changed mind. 3 Kome buck cards.
R&M needs:
86'd items/ need more: Uni, Toro, Takoyaki, fire eagle, korroke.
LY Dinner Sales: 5307
Projected Sales : 6033
TY Dinner Sales: 5176
+/- : -$131 from PS and -14% from LY
Dinner Covers: 197
Avg PPA: 26.27
Weather: high 70's to mid 60's at night.
Special events?: South by Daylight Savings Day
Who worked: Kate, Stephanie, Mandy, Clair, Camacho CL, Miriam, H, Ruthy Cktl, John FR and Eric SA.
Flow of Business, Cuts and Ticket Times: Fairly busy. We filled up quick and stayed on a wait for most of the night. We had one party waiting at 9:30 when we went two on. Only a few tables after then. Had a few fry items approach 25 minute ticket times.
Specials:
3 Staff members that stood out (why/how): john is always very helpful. Even when he isn't already doing us a favor by covering someone else's shift he regularly displays the sort of team work mentality I wish everyone would embrace. He got a gift card for $25 to Thai Fresh. Couldn't find any Pinthouse Pizza cards.
-Eric can get a little disorganized but I think he is learning and getting into his rhythm. A little redirection is about all he needs if he happens to get off task. His efficiency will develop with practice. He definitely needs to be reminded to keep his tray and rag clean. More than a couple of times I saw his tray looking pretty rough. Just rotating rags through the snitizer and running onbe over his tray every so often will make all the difference.
Overall everyone did very well tonight. The energy was frantic at times, but all in all a pretty smooth shift.
Any VIP's in? old John, Take's friend Tai, some other faces I recognized and many I didn't.
One guy very early on... Let me back up. Kate came to me in a huff at about 6pm and asked why she had a single person sat at B2. I asked Miriam about it and she said that he wanted a big table all to himself so he could do some work. He had asked to move from S12. I worked it out with him to move to A4 once it was available. He obliged and that was the end of it. Sent him a beer for his trouble and talked at length with him about the menu as it was his first time, he 'had worked at a sushi restaurant,' and wanted recommendations.
Comps& Void Detail: 2 bday soft serves, shrimp tem -kate changed mind, seaweed salad- dbl ring, edamame- guest changed mind. 3 Kome buck cards.
R&M needs:
86'd items/ need more: Uni, Toro, Takoyaki, fire eagle, korroke.
Sunday AM 3.13.16 Day Light Savings
Written By: Elizabeth
LY Lunch Sales: $2170
Projected Sales : $2375
TY Lunch Sales: $1967
+/- : -9% LY and -$408
Lunch Covers: 119
Avg PPA: $16.53
Previous Days Labor: 14%
Previous Days Comps: 4%
Controllable Comps: 6.5%
Weather: Sunny and beautiful out. Today should get into the low 80s
Special events?: We lost an hour last night. May it rest in peace.
Who worked: Sayo CL. Mandy, Ruthy, Stephanie. Miriam Host, John FR, Eric SA
Lou just text me that she can't come in today because of a "personal emergency". I don't know what is up with these new hires calling out ALL THE TIME. but I'm getting really tired of it.
Flow of Business, Cuts and Ticket Times:
Even before the start of service the day started out rocky. Josh was a no call no show for the first 2 hours. Thomas is in the hospital with pneumonia , so Matt called in Orlando to open dish. But Orlando never mopped the dining room floor, so there's that. Service started off rocky...rather, service was pretty rocky in the kitchen for the majority of the shift. I was back there about 75% of the time expo'ing. Josh being late definitely had an affect on the kitchen, Kenny was working Ramen but wasn't too sure, Josh wasn't the best on Teishoku station and Matt stayed by his side the entire time. To add insult to injury, I had John food running, who hasn't run food in about 3 months, so he wasn't the best person to be back there moderating. So I expo'd to keep things on track. One thing I noticed was they are still putting the ill fitting circle lids on the donburi bowls. Is that correct? Are we doing that? Because when you do do that with a Gyu Don Stamina, it breaks the egg.
From the kitchen perspective, lunch was busy. From FOH perspective though, the sushi bar never filled up, though Sayo did have a party in the PR. We were on a short wait of about 15 minutes, but it stayed stead busy throughout the shift. Didn't cut anyone until 2pm when I cut Back B's, then went to just Sayo at 2:40 since the entire restaurant cleared out. We had 2 tables that were finishing up at 2:55 when two tables walked in. Drats! But Sayo got an extra two tables so that was good.
Guests were forgetful today- someone left a jacket behind, it's on the desk. And then this woman forgot her sunglasses in the bathroom, came back to find they were gone and freaked out. Apparently they were expensive. Her husband left his contact info: Tim Ahn 678-643-8652 if they turn up.
The new chairs did arrive, however, so that was nice. They're super comfy!
Had a guest complain about the brussel spouts in the veggie tempura. They said they need to be more thinly sliced, they're too dense to be in a tempura.
Please add to shift notes: servers need to defrost seaweed salad when we close at night.
3 Staff members that stood out (why/how):
-Kenny was really helpful in making sure the line moved smoothly today. That was my observation from being back in the kitchen for most of the day.
-Everyone else's attitude today seemed great too, not much else to say
Any VIP's in?
Jen & Harmon with his dad and mom and the baby of course.
Aaron
Comps& Void Detail:
2 Gyoza Kit Error- long ticket times- Josh was trying to cook them but was burning them.
R&M needs:
86'd items/ need more:
Can we go back to doing HEB/Rest Depot orders on Monday and Friday? This running to the store everyday is really putting us behind in the kitchen.
I ordered a bunch of cleaning stuff and office supplies from Amazon that should arrive this week. I also accidentally ordered an air mattress and sheets to be delivered here. But they're for me. Feel free to open all the boxes when I'm not here. If it's an air mattress or sheets, can someone just text me to let me know they're here, so I can pick them up? I need them for Friday.
LY Lunch Sales: $2170
Projected Sales : $2375
TY Lunch Sales: $1967
+/- : -9% LY and -$408
Lunch Covers: 119
Avg PPA: $16.53
Previous Days Labor: 14%
Previous Days Comps: 4%
Controllable Comps: 6.5%
Weather: Sunny and beautiful out. Today should get into the low 80s
Special events?: We lost an hour last night. May it rest in peace.
Who worked: Sayo CL. Mandy, Ruthy, Stephanie. Miriam Host, John FR, Eric SA
Lou just text me that she can't come in today because of a "personal emergency". I don't know what is up with these new hires calling out ALL THE TIME. but I'm getting really tired of it.
Flow of Business, Cuts and Ticket Times:
Even before the start of service the day started out rocky. Josh was a no call no show for the first 2 hours. Thomas is in the hospital with pneumonia , so Matt called in Orlando to open dish. But Orlando never mopped the dining room floor, so there's that. Service started off rocky...rather, service was pretty rocky in the kitchen for the majority of the shift. I was back there about 75% of the time expo'ing. Josh being late definitely had an affect on the kitchen, Kenny was working Ramen but wasn't too sure, Josh wasn't the best on Teishoku station and Matt stayed by his side the entire time. To add insult to injury, I had John food running, who hasn't run food in about 3 months, so he wasn't the best person to be back there moderating. So I expo'd to keep things on track. One thing I noticed was they are still putting the ill fitting circle lids on the donburi bowls. Is that correct? Are we doing that? Because when you do do that with a Gyu Don Stamina, it breaks the egg.
From the kitchen perspective, lunch was busy. From FOH perspective though, the sushi bar never filled up, though Sayo did have a party in the PR. We were on a short wait of about 15 minutes, but it stayed stead busy throughout the shift. Didn't cut anyone until 2pm when I cut Back B's, then went to just Sayo at 2:40 since the entire restaurant cleared out. We had 2 tables that were finishing up at 2:55 when two tables walked in. Drats! But Sayo got an extra two tables so that was good.
Guests were forgetful today- someone left a jacket behind, it's on the desk. And then this woman forgot her sunglasses in the bathroom, came back to find they were gone and freaked out. Apparently they were expensive. Her husband left his contact info: Tim Ahn 678-643-8652 if they turn up.
The new chairs did arrive, however, so that was nice. They're super comfy!
Had a guest complain about the brussel spouts in the veggie tempura. They said they need to be more thinly sliced, they're too dense to be in a tempura.
Please add to shift notes: servers need to defrost seaweed salad when we close at night.
3 Staff members that stood out (why/how):
-Kenny was really helpful in making sure the line moved smoothly today. That was my observation from being back in the kitchen for most of the day.
-Everyone else's attitude today seemed great too, not much else to say
Any VIP's in?
Jen & Harmon with his dad and mom and the baby of course.
Aaron
Comps& Void Detail:
2 Gyoza Kit Error- long ticket times- Josh was trying to cook them but was burning them.
R&M needs:
86'd items/ need more:
Can we go back to doing HEB/Rest Depot orders on Monday and Friday? This running to the store everyday is really putting us behind in the kitchen.
I ordered a bunch of cleaning stuff and office supplies from Amazon that should arrive this week. I also accidentally ordered an air mattress and sheets to be delivered here. But they're for me. Feel free to open all the boxes when I'm not here. If it's an air mattress or sheets, can someone just text me to let me know they're here, so I can pick them up? I need them for Friday.
Saturday, March 12, 2016
Satuday PM 3.12.16 (SxSW D3)
Written By: Elizabeth
LY Dinner Sales: $7333
Projected Sales : $7560
TY Dinner Sales: $7067
+/- : -4% ly and -$493PS
Dinner Covers: 262
Avg PPA: $26.97 (ouch!)
Weather: beautiful sunny skies. 70s.
Special events?:
SXSW Day3
Who worked: Camacho, Ruthy, Sayo, Miho, Dusten CL> John SA, Kaori FR, Miriam Host, Cindy CT
Flow of Business, Cuts and Ticket Times:
It wasn't the crazy rush at the door but we did go on a wait around 5:15, the kitchen got hit hard and didn't really seem ready for it. Had a kids plate hit 22 minutes for S3. All of the parents food had gone out already so it was a little frustrating. Then around 5:50 all of the kitchen food went out and the line was cleared, allowing them to get their bearings and get ready for the continued rushes.
Miriam held down the host stand with the help of Cindy, but around 7pm we had a mass exodus in the dining room, while simultaneously having a massive rush come in the door, so I helped Miriam from there on out. It was a little hectic Quote times got up to an hour & fifteen minutes, as per usual these Saturday nights. No major ticket times though, and no errors either. Things flowed really smoothly.
Had the 7pm reso no show, which put Camacho in a little funk, but with his newly found downtime he was very helpful in getting waters for everyone. Had an 8 top walk in and we quoted an hour and a half, and they waited around 1:45. They were SUPER sweet about it all and I sent them two sides of Kara Age Thai Style. They had a great time.
We got off the wait around 10:20. I cut Ruthy, Sayo and Camacho at 9:50 since all we had was 2 tops left on the wait and most of their tables were occupied. Miho and Dusten closed it down with ease.
3 Staff members that stood out (why/how):
-Miriam really handled the host stand very well tonight, given that she was pretty much solo. Her quote times were right on point
-It's so nice to see John's improvement. And he also is helping is out tomorrow by picking up the FR shifts.
-At the end of the night Camacho said sorry if he was a downer tonight. I told him I didn't notice anything. He said he was bummed the 7pm was a no show. Sayo gave him a "tomorrow will be a better day!" pep talk. These guys.
Any VIP's in?
My favorite family was in: Madeline & Andrew (the only kids, next to the Asazu's, that I can stomach) with Mom MaryEllen, and Dad Ben. They were in for Mary Ellen's birthday and tomorrow they leave for Hawaii for a week!
Another couple who come in frequently but who's names escape me. he's bald, they're both very thin.
Oh and another familiar face sat at S11-12 early on the night.
Kylee (previously of Mantis Massage...okay I need to find a new MO because she hasn't been there in over a year)
Kayla, a girl who use to work for William Chris Vineyards but now works for Texas Keep Cider
Comps& Void Detail:
Server error for a Yoshizo roll- was supposed to be no cream cheese
FNF for 4 pieces of Unagi for my favorite family
FNF for 2 pieces pork belly for Kayla
R&M needs:
A woman told me that the mens room was really smelly. I explained the whole situation, the fact that I am at a loss now because I don't know where the smell is coming from. I honestly think that maybe if we replaced the baseboards it might help.
86'd items/ need more:
TOILET PAPER! Please order from Sysco tomorrow/Monday
LY Dinner Sales: $7333
Projected Sales : $7560
TY Dinner Sales: $7067
+/- : -4% ly and -$493PS
Dinner Covers: 262
Avg PPA: $26.97 (ouch!)
Weather: beautiful sunny skies. 70s.
Special events?:
SXSW Day3
Who worked: Camacho, Ruthy, Sayo, Miho, Dusten CL> John SA, Kaori FR, Miriam Host, Cindy CT
Flow of Business, Cuts and Ticket Times:
It wasn't the crazy rush at the door but we did go on a wait around 5:15, the kitchen got hit hard and didn't really seem ready for it. Had a kids plate hit 22 minutes for S3. All of the parents food had gone out already so it was a little frustrating. Then around 5:50 all of the kitchen food went out and the line was cleared, allowing them to get their bearings and get ready for the continued rushes.
Miriam held down the host stand with the help of Cindy, but around 7pm we had a mass exodus in the dining room, while simultaneously having a massive rush come in the door, so I helped Miriam from there on out. It was a little hectic Quote times got up to an hour & fifteen minutes, as per usual these Saturday nights. No major ticket times though, and no errors either. Things flowed really smoothly.
Had the 7pm reso no show, which put Camacho in a little funk, but with his newly found downtime he was very helpful in getting waters for everyone. Had an 8 top walk in and we quoted an hour and a half, and they waited around 1:45. They were SUPER sweet about it all and I sent them two sides of Kara Age Thai Style. They had a great time.
We got off the wait around 10:20. I cut Ruthy, Sayo and Camacho at 9:50 since all we had was 2 tops left on the wait and most of their tables were occupied. Miho and Dusten closed it down with ease.
3 Staff members that stood out (why/how):
-Miriam really handled the host stand very well tonight, given that she was pretty much solo. Her quote times were right on point
-It's so nice to see John's improvement. And he also is helping is out tomorrow by picking up the FR shifts.
-At the end of the night Camacho said sorry if he was a downer tonight. I told him I didn't notice anything. He said he was bummed the 7pm was a no show. Sayo gave him a "tomorrow will be a better day!" pep talk. These guys.
Any VIP's in?
My favorite family was in: Madeline & Andrew (the only kids, next to the Asazu's, that I can stomach) with Mom MaryEllen, and Dad Ben. They were in for Mary Ellen's birthday and tomorrow they leave for Hawaii for a week!
Another couple who come in frequently but who's names escape me. he's bald, they're both very thin.
Oh and another familiar face sat at S11-12 early on the night.
Kylee (previously of Mantis Massage...okay I need to find a new MO because she hasn't been there in over a year)
Kayla, a girl who use to work for William Chris Vineyards but now works for Texas Keep Cider
Comps& Void Detail:
Server error for a Yoshizo roll- was supposed to be no cream cheese
FNF for 4 pieces of Unagi for my favorite family
FNF for 2 pieces pork belly for Kayla
R&M needs:
A woman told me that the mens room was really smelly. I explained the whole situation, the fact that I am at a loss now because I don't know where the smell is coming from. I honestly think that maybe if we replaced the baseboards it might help.
86'd items/ need more:
TOILET PAPER! Please order from Sysco tomorrow/Monday
Saturday AM 3/12/16
Written By: Samara
LY Lunch Sales: $1640
Projected Sales : $2574
TY Lunch Sales: $2604
+/- : 59% over LY & +$30 over PS
Lunch Covers: 148
Avg PPA: $17.59
Previous Days Labor: 13%
Previous Days Comps: 4%
Controllable Comps: 3.13%
Weather: 70's and sunny
Special events?: SXSW Interactive/Film weekend continues
Who worked: Ruthy, Stephanie, Lindsey, Johnny (CL), Eric (SA), Taylor (FR), Lizet (Host)
Flow of Business, Cuts and Ticket Times: Steady from the start. Filled up and on a mild wait by noon. The wait was never more than a few minutes for parties of 4 or less. A few walk in 5 and 6 tops. Average wait time for larger parties was 20-30 minutes. It tapered off around 2pm when I cut Ruthy but opted to keep 3 on, knowing how chaotic weekend lunches can get in the last hour. No long ticket times or customer issues. However there were a couple of lunch button issues:
-Kara age Thai style is ringing in as Amazu
-Dynamite Chicken is not ringing in to the kitchen printer (FIXED)
-Tokusen add on for Hokkai-don &Chirashi not ringing in to the sushi bar printer
I haven't gone through all of the new buttons but I'll keep my eye out for anything else.
Specials:
3 Staff members that stood out (why/how): Mocked up new pre-shifts notes to include asking management before smoking or being on one's phone if opening duties are completed early. Pretty sure protocol says employees are not supposed to do any of these things while here and on the clock. Things have been increasing lax, especially cleaning and daily duties. I think a lot of FOH is taking advantage of my overall kindness. Of course, right as I'm about to start pre-shift, I spot Lindsey and Ruthy outside smoking and on their phones. I reprimand them. Thus ensues a very awkward pre-shift meeting, where Ruthy asks in the middle of it "Are you done?". Oy. I had a talk with her and her attitude turned around quickly as she was pleasant for the entire shift. So there's that.
Taylor was much better today, helping Eric bus when multiple tables got up at the same time. Although I did have to ask him to use a tray but this gave him greater incentive to help. Win/win.
Keeping an eye on kitchen temperatures for station set ups. I grabbed a side of kimchi from Josh's station for myself and it was definitely at room temp. A very easy way to give people food poisoning.
I started working on FOH EVALS today. Input is encouraged and greatly appreciated
Any VIP's in? Lizet's sister Veronica, some of Eric's friends
Comps& Void Detail:
-2 Spicy Scallop for Lizet's sister
-Void side salmon sashimi. misring
R&M needs:
86'd items/ need more: Austin Beerworks Beer
LY Lunch Sales: $1640
Projected Sales : $2574
TY Lunch Sales: $2604
+/- : 59% over LY & +$30 over PS
Lunch Covers: 148
Avg PPA: $17.59
Previous Days Labor: 13%
Previous Days Comps: 4%
Controllable Comps: 3.13%
Weather: 70's and sunny
Special events?: SXSW Interactive/Film weekend continues
Who worked: Ruthy, Stephanie, Lindsey, Johnny (CL), Eric (SA), Taylor (FR), Lizet (Host)
Flow of Business, Cuts and Ticket Times: Steady from the start. Filled up and on a mild wait by noon. The wait was never more than a few minutes for parties of 4 or less. A few walk in 5 and 6 tops. Average wait time for larger parties was 20-30 minutes. It tapered off around 2pm when I cut Ruthy but opted to keep 3 on, knowing how chaotic weekend lunches can get in the last hour. No long ticket times or customer issues. However there were a couple of lunch button issues:
-Kara age Thai style is ringing in as Amazu
-Dynamite Chicken is not ringing in to the kitchen printer (FIXED)
-Tokusen add on for Hokkai-don &Chirashi not ringing in to the sushi bar printer
I haven't gone through all of the new buttons but I'll keep my eye out for anything else.
Specials:
3 Staff members that stood out (why/how): Mocked up new pre-shifts notes to include asking management before smoking or being on one's phone if opening duties are completed early. Pretty sure protocol says employees are not supposed to do any of these things while here and on the clock. Things have been increasing lax, especially cleaning and daily duties. I think a lot of FOH is taking advantage of my overall kindness. Of course, right as I'm about to start pre-shift, I spot Lindsey and Ruthy outside smoking and on their phones. I reprimand them. Thus ensues a very awkward pre-shift meeting, where Ruthy asks in the middle of it "Are you done?". Oy. I had a talk with her and her attitude turned around quickly as she was pleasant for the entire shift. So there's that.
Taylor was much better today, helping Eric bus when multiple tables got up at the same time. Although I did have to ask him to use a tray but this gave him greater incentive to help. Win/win.
Keeping an eye on kitchen temperatures for station set ups. I grabbed a side of kimchi from Josh's station for myself and it was definitely at room temp. A very easy way to give people food poisoning.
I started working on FOH EVALS today. Input is encouraged and greatly appreciated
Any VIP's in? Lizet's sister Veronica, some of Eric's friends
Comps& Void Detail:
-2 Spicy Scallop for Lizet's sister
-Void side salmon sashimi. misring
R&M needs:
86'd items/ need more: Austin Beerworks Beer
Friday PM 3/11/16 SXSW Day 2
Written By: Samara
LY Dinner Sales: $6879
Projected Sales : $7350
TY Dinner Sales: $6535
+/- : -5% under LY & -$815 under PS
Dinner Covers: 224
Avg PPA: $29.17
Weather: On and off rainy/chilly
Special events: SXSW Day 2 Interactive/Film
Who worked: Kelly, Johnny, Camacho, Lindsey, Dusten (CL), Lizet & Cindy (Hosts), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Slow start. I feel like Fridays we usually fill up by 6pm but tonight was closer to 7pm. Had two 6 tops and two 5 tops walk in within 15 minutes of each other along with the restaurant filling up at this time. A slew of 2 tops walked in on top of these large parties, so Lizet was quoting over an hour to everyone. The list got up to 14 parties waiting and then things staggered a bit. Lots of no shows, including two of the larger parties. Because of this over-quoting (about 30-40 minutes off) a lot more parties no showed. The restaurant was almost half empty for a brief moment around 8:30pm but then a second wave came...it was easier to accurately quote people this time around.
The 7:00 reso were seated 40 minutes late. They had made their reservation with me earlier in the evening. I was very firm with our seating policy, going over every possible issue. Of course when they show up, it's 5 out of 6 people. I spoke with them several times while they were waiting to be complete, about their being a 9:00 reso and why we have a time limit, ensuring good service, not rushing them, etc. They were more than understanding. They were a group from Edible San Antonio.
S11 & 12 found a hair inbedded in their Chicken Kara Age. Definitely Steve's hair. Comped 100% recovery. They seemed pretty grossed out and I would be too considering how long that hair was.
Cut Lizet and Kelly at 9:30, Johnny at 9:45, Camacho at 10, and Lindsey at 10:30.
Specials: Snow Crab 11
Kazunokke 12
3 Staff members that stood out (why/how): Taylor just isn't cutting it, in my opinion. He lacks attention to detail on a daily basis , which is one of his main job descriptions. He's lazy. Dusten even clocked him out around 11pm because he was standing idle in the kitchen for a long time. He was then confused about being clocked out...this was after he finished eating his dinner. Sigh. Needs a pep talk soon...maybe of the probation persuasion.
John was very helpful to the hosts all night, grabbing chopsticks from the kitchen many times.
The servers tonight were a very tight crew, pleasure to work with them. It was easier for me to help at the host stand because of their efforts.
Any VIP's in? Macguires, Kumi, Courtney, Kenny
Comps& Void Detail:
-Void Edamame. Misring
-100% recovery for hair in Kara Age
-Void Sashimi Sampler. Misring
-Bitches Brew Owner Comp from Take for our neighbor
-Kome bucks from Dusten & Cindy
R&M needs:
86'd items/ need more: Gyu, Uni Box
LY Dinner Sales: $6879
Projected Sales : $7350
TY Dinner Sales: $6535
+/- : -5% under LY & -$815 under PS
Dinner Covers: 224
Avg PPA: $29.17
Weather: On and off rainy/chilly
Special events: SXSW Day 2 Interactive/Film
Who worked: Kelly, Johnny, Camacho, Lindsey, Dusten (CL), Lizet & Cindy (Hosts), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Slow start. I feel like Fridays we usually fill up by 6pm but tonight was closer to 7pm. Had two 6 tops and two 5 tops walk in within 15 minutes of each other along with the restaurant filling up at this time. A slew of 2 tops walked in on top of these large parties, so Lizet was quoting over an hour to everyone. The list got up to 14 parties waiting and then things staggered a bit. Lots of no shows, including two of the larger parties. Because of this over-quoting (about 30-40 minutes off) a lot more parties no showed. The restaurant was almost half empty for a brief moment around 8:30pm but then a second wave came...it was easier to accurately quote people this time around.
The 7:00 reso were seated 40 minutes late. They had made their reservation with me earlier in the evening. I was very firm with our seating policy, going over every possible issue. Of course when they show up, it's 5 out of 6 people. I spoke with them several times while they were waiting to be complete, about their being a 9:00 reso and why we have a time limit, ensuring good service, not rushing them, etc. They were more than understanding. They were a group from Edible San Antonio.
S11 & 12 found a hair inbedded in their Chicken Kara Age. Definitely Steve's hair. Comped 100% recovery. They seemed pretty grossed out and I would be too considering how long that hair was.
Cut Lizet and Kelly at 9:30, Johnny at 9:45, Camacho at 10, and Lindsey at 10:30.
Specials: Snow Crab 11
Kazunokke 12
3 Staff members that stood out (why/how): Taylor just isn't cutting it, in my opinion. He lacks attention to detail on a daily basis , which is one of his main job descriptions. He's lazy. Dusten even clocked him out around 11pm because he was standing idle in the kitchen for a long time. He was then confused about being clocked out...this was after he finished eating his dinner. Sigh. Needs a pep talk soon...maybe of the probation persuasion.
John was very helpful to the hosts all night, grabbing chopsticks from the kitchen many times.
The servers tonight were a very tight crew, pleasure to work with them. It was easier for me to help at the host stand because of their efforts.
Any VIP's in? Macguires, Kumi, Courtney, Kenny
Comps& Void Detail:
-Void Edamame. Misring
-100% recovery for hair in Kara Age
-Void Sashimi Sampler. Misring
-Bitches Brew Owner Comp from Take for our neighbor
-Kome bucks from Dusten & Cindy
R&M needs:
86'd items/ need more: Gyu, Uni Box
Friday, March 11, 2016
Friday 3.11.16 (SxSW Day 2)
Written By: Elizabeth
LY Lunch Sales: $1802
Projected Sales : $2945
TY Lunch Sales: $2412
+/- : +34% LY and -$533 PS
Lunch Covers:122
Avg PPA: $19.77
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 0% yeay!!!
Weather: Raining on and off
Special events?: SxSW Day 2 of Interactive/Film
Who worked: Sayo CL. Kate, Kelly, Mandy
Flow of Business, Cuts and Ticket Times:
Slow to start but filled up around noon and we went on a short wait. Lizet handled the host stand like a pro as usual. Had a 6 top walk in and say to Lizet "is this it?" meaning, the size of the dining room. She said yes and he points to the service station and says "what about over there" and she explained that was the service station and the kitchen beyond that. She told him she would set up the private room for them and they seemed relieved. They were an odd group though. We definitely had an odd mix of people in today. Must be all the out of towners or something.
Sayo struggled with the vibe of the party room. They were all young looking, perhaps here for a conference or something. All but one ordered rolls. Seat 1 ordered the Amazu Chicken. When Taylor ran it out he refused it, then Sayo brought it in and said this is what you ordered and he took it. Weird. Then the rolls didn't come out for at least another 15 minutes after that. Their ticket time in total was about 32 minutes for the rolls. I talked to them about what had happened, sushi bar got hit all at once (and Spencer and Lee were doing the rolls, so speed was a factor) They seemed redeemed. Then I ran all the rolls out (because I told them I would) and Seat 6 asked for more wasabi. I brought it out, and later when to check on them, told them my name & title and told them if they needed anything to not hesitate to ask. I also caught Seat 3 making fun or being amused at how much extra wasabi I gave them. Sayo said she went in and one of the guys said something under his breath and she said "excuse me?" and everyone else smirked and he said "oh nothing", so there was definitely something going on. As they left they asked Sayo for "wasabi to go" so I'm sure they were being snarky about it. I brought them a pint with a little wasabi in it (we are out of to-go ramekins) and made a joke to smooth it over. But still they were weird.
Other than that lunch was busy right until 2 so I didn't make any cuts. Staff worked together, we keep the mood light and happy and ended on a positive note.
Ticket times at sushi bar did get up to 30 minutes (we sold 27 sushi lunches today. Not crazy, but for Spencer and Lee it is)
Specials:
Amazu Chicken 5
Yakitori Don 7
3 Staff members that stood out (why/how):
-Eric needs to work on speed, but he's still very green so I'm sure it will come with time
-Sayo was getting her nerves rattled by some tables today. I have a feeling SxSW is going to be a slew of December Diners, in that it's a lot of people that don't usually go out but now are. So...prepare thyselves.
Any VIP's in?
Just Rob the wine guy,
Comps& Void Detail:
DNL for A4 he ate half his ramen and decided it just wasn't for him.I talked to him and he told me I didn't have to take if off his check. I took 50% off because he was nice about it and not demanding.
R&M needs:
Still in search of a plumber...
86'd items/ need more:
LY Lunch Sales: $1802
Projected Sales : $2945
TY Lunch Sales: $2412
+/- : +34% LY and -$533 PS
Lunch Covers:122
Avg PPA: $19.77
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 0% yeay!!!
Weather: Raining on and off
Special events?: SxSW Day 2 of Interactive/Film
Who worked: Sayo CL. Kate, Kelly, Mandy
Flow of Business, Cuts and Ticket Times:
Slow to start but filled up around noon and we went on a short wait. Lizet handled the host stand like a pro as usual. Had a 6 top walk in and say to Lizet "is this it?" meaning, the size of the dining room. She said yes and he points to the service station and says "what about over there" and she explained that was the service station and the kitchen beyond that. She told him she would set up the private room for them and they seemed relieved. They were an odd group though. We definitely had an odd mix of people in today. Must be all the out of towners or something.
Sayo struggled with the vibe of the party room. They were all young looking, perhaps here for a conference or something. All but one ordered rolls. Seat 1 ordered the Amazu Chicken. When Taylor ran it out he refused it, then Sayo brought it in and said this is what you ordered and he took it. Weird. Then the rolls didn't come out for at least another 15 minutes after that. Their ticket time in total was about 32 minutes for the rolls. I talked to them about what had happened, sushi bar got hit all at once (and Spencer and Lee were doing the rolls, so speed was a factor) They seemed redeemed. Then I ran all the rolls out (because I told them I would) and Seat 6 asked for more wasabi. I brought it out, and later when to check on them, told them my name & title and told them if they needed anything to not hesitate to ask. I also caught Seat 3 making fun or being amused at how much extra wasabi I gave them. Sayo said she went in and one of the guys said something under his breath and she said "excuse me?" and everyone else smirked and he said "oh nothing", so there was definitely something going on. As they left they asked Sayo for "wasabi to go" so I'm sure they were being snarky about it. I brought them a pint with a little wasabi in it (we are out of to-go ramekins) and made a joke to smooth it over. But still they were weird.
Other than that lunch was busy right until 2 so I didn't make any cuts. Staff worked together, we keep the mood light and happy and ended on a positive note.
Ticket times at sushi bar did get up to 30 minutes (we sold 27 sushi lunches today. Not crazy, but for Spencer and Lee it is)
Specials:
Amazu Chicken 5
Yakitori Don 7
3 Staff members that stood out (why/how):
-Eric needs to work on speed, but he's still very green so I'm sure it will come with time
-Sayo was getting her nerves rattled by some tables today. I have a feeling SxSW is going to be a slew of December Diners, in that it's a lot of people that don't usually go out but now are. So...prepare thyselves.
Any VIP's in?
Just Rob the wine guy,
Comps& Void Detail:
DNL for A4 he ate half his ramen and decided it just wasn't for him.I talked to him and he told me I didn't have to take if off his check. I took 50% off because he was nice about it and not demanding.
R&M needs:
Still in search of a plumber...
86'd items/ need more:
Thursday, March 10, 2016
Thursday 3/10/16 PM
Written By: Dusten
LY Dinner Sales: 6313
Projected Sales : 6450
TY Dinner Sales: 4860
+/- : -23% down from LY and -$1583 under PS
Dinner Covers: 190
Avg PPA: 25.90
Weather: Rainy. 60's.
Special events?: SXSW is coming...
Who worked: Kate, Stephanie, Ruthy, Kelly, Sayo CL, Cindy FR, John SA, Lou and Miriam H.
Flow of Business, Cuts and Ticket Times: Steady night. Nearly full before the 5:30-6pm FOH staff arrived. Kitchen had a hard time early on with HH orders since they were short handed. Kenny was having car trouble and could not make it in and Vanessa decides what she does or doesn't want to do on any given day. Things calmed down there after the roll crowd arrived. We were on a wait by 6pm and stayed full until about 8:35pm. I cut Kate at 8:30pm, Stephanie at 8:45pm, Ruthy at 9:15pm and left two on to close it down.
Specials: 11x poke, 7x iidako, 4x kaki, 1 salmon kama, 4x crab, 11x kazunoko
3 Staff members that stood out (why/how): I think Kelly is doing well as a server. She is unsure of herself, but she still does what she knows to the best of her abilities. Most of her hang-ups will dissipate with practice. That being said, she is a bull in a china shop. She knocked over or dropped ginger/wasabi setups twice, luckily without breaking anything. She of course was overly apologetic and assured me she wouldn't drop or break anything else. Then she knocked a full tray of glasses over that John had been bussing from a couple different tables. Mistakes happen, but there is a pattern here.
-Cindy did very well food running. The kitchen slowed over the course of dinner, so I advised her on how to make the most of her time, namely helping pre-bus each time she takes an item to a table. We talked about explaining dishes to tables, especially since we'll likely have lots of new people coming in. I wouldn't rely on her knowledge of the menu to catch mistakes just yet, but she will get there.
-Sayo did well closing. She was a little unsure of herself. The bar had more than a couple empty spaces for a while until I encouraged the hosts to fill it up. They were careful not to overwhelm her. She did come to me and express relief once the bar was full. I told her, "You can't get double sat if you don't have any more spots available." From then on it was smooth sailing.
-Vanessa... Only if we had two of her could she be any more insubordinate or more unpleasant to work with. I guess it isn't the worst thing that she excuses herself well before her actual scheduled time- it would just be nicer if she didn't leave most of her job duties to whoever is left. If we are ever lucky enough to be rid of her, could we not have her train her replacement?
Any VIP's in? Ben and his girls, Nathan, The frizzy grey-haired woman with the high pitched voice that comes in frequently and orders lost of seared nigiri. Redhead girl from the Grand and her girlfriend, George Washington, Danny and his family.
Comps& Void Detail: seaweed salad- wasn't made. 3 sunshine rolls- Ruthy meant to ring in summertime- they were made but able to be sold., bday apple spring rolls, soft serve- 86'd. EMP Day off for Danny.
R&M needs: For whatever reason I have stopped receiving any emails from the blog. I have no way of viewing the kitchen blog, sushi bar or maintenance blogs. I have not changed any of my settings nor do I know how.
86'd items/ need more: soft serve, parfait, bamboo chopsticks, tea lights for tables, green tea ice cream, house red.
LY Dinner Sales: 6313
Projected Sales : 6450
TY Dinner Sales: 4860
+/- : -23% down from LY and -$1583 under PS
Dinner Covers: 190
Avg PPA: 25.90
Weather: Rainy. 60's.
Special events?: SXSW is coming...
Who worked: Kate, Stephanie, Ruthy, Kelly, Sayo CL, Cindy FR, John SA, Lou and Miriam H.
Flow of Business, Cuts and Ticket Times: Steady night. Nearly full before the 5:30-6pm FOH staff arrived. Kitchen had a hard time early on with HH orders since they were short handed. Kenny was having car trouble and could not make it in and Vanessa decides what she does or doesn't want to do on any given day. Things calmed down there after the roll crowd arrived. We were on a wait by 6pm and stayed full until about 8:35pm. I cut Kate at 8:30pm, Stephanie at 8:45pm, Ruthy at 9:15pm and left two on to close it down.
Specials: 11x poke, 7x iidako, 4x kaki, 1 salmon kama, 4x crab, 11x kazunoko
3 Staff members that stood out (why/how): I think Kelly is doing well as a server. She is unsure of herself, but she still does what she knows to the best of her abilities. Most of her hang-ups will dissipate with practice. That being said, she is a bull in a china shop. She knocked over or dropped ginger/wasabi setups twice, luckily without breaking anything. She of course was overly apologetic and assured me she wouldn't drop or break anything else. Then she knocked a full tray of glasses over that John had been bussing from a couple different tables. Mistakes happen, but there is a pattern here.
-Cindy did very well food running. The kitchen slowed over the course of dinner, so I advised her on how to make the most of her time, namely helping pre-bus each time she takes an item to a table. We talked about explaining dishes to tables, especially since we'll likely have lots of new people coming in. I wouldn't rely on her knowledge of the menu to catch mistakes just yet, but she will get there.
-Sayo did well closing. She was a little unsure of herself. The bar had more than a couple empty spaces for a while until I encouraged the hosts to fill it up. They were careful not to overwhelm her. She did come to me and express relief once the bar was full. I told her, "You can't get double sat if you don't have any more spots available." From then on it was smooth sailing.
-Vanessa... Only if we had two of her could she be any more insubordinate or more unpleasant to work with. I guess it isn't the worst thing that she excuses herself well before her actual scheduled time- it would just be nicer if she didn't leave most of her job duties to whoever is left. If we are ever lucky enough to be rid of her, could we not have her train her replacement?
Any VIP's in? Ben and his girls, Nathan, The frizzy grey-haired woman with the high pitched voice that comes in frequently and orders lost of seared nigiri. Redhead girl from the Grand and her girlfriend, George Washington, Danny and his family.
Comps& Void Detail: seaweed salad- wasn't made. 3 sunshine rolls- Ruthy meant to ring in summertime- they were made but able to be sold., bday apple spring rolls, soft serve- 86'd. EMP Day off for Danny.
R&M needs: For whatever reason I have stopped receiving any emails from the blog. I have no way of viewing the kitchen blog, sushi bar or maintenance blogs. I have not changed any of my settings nor do I know how.
86'd items/ need more: soft serve, parfait, bamboo chopsticks, tea lights for tables, green tea ice cream, house red.
Thursday AM 3/10/16
Written By: Samara
LY Lunch Sales: $2222
Projected Sales : $2448
TY Lunch Sales: $1839
+/- : -17% under LY & -$609 under PS ugh
Lunch Covers: 115
Avg PPA: $15.99 ugh
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 7.54% (kitchen error, FNF, and server misring)
Weather: 60's, on and off rainy
Special events?: Pre SXSW
Who worked: Lindsey, Kate, Krystin, Johnny (CL), Cindy (H), John (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Steady lunch. Brief wait from noon-1. Tables turned quickly. No long ticket times or customer issues. I was back in the kitchen checking on a kid's plate. The ticket read "no salt"..glad I was present because the side of rice had seasoning on it...which is filled with salt. Need our expos to pay attention to details like this, please and thank you. No customer issues. Cut Kate at 1, Lindsey at 1:25, and Krystin at 1:45. Of course 4 tables immediately walked in at 1:45 but Johnny handled it all fairly well.
Took $12 out of the safe for Matt. He tried using Elizabeth's card at Han Yang yesterday and it wasn't working. There's an envelope in the safe with his name on it.
Specials: Amazu Chicken 6
3 Staff members that stood out (why/how): No standouts today. Using this space for general staff comments.
Making a note about servers being done with their side work early (this is mostly an AM issue) and assuming they can go have a smoke, hang out, be on their phone, etc. Should I add this to shift notes or can this be addressed in our monthly meeting? Additionally, it has come to my attention that some servers don't take off their aprons when they go to the bathroom. This one is a no-brainer. Because gross.
Last night, I mentioned to Taylor, Kelly, and Cindy about a FR test next week. Kelly protested, saying she had already taken it and didn't understand why she needed to take it again. I assured her that I wanted everyone to be on the same page, how important consistency is, and she should feel confident in passing if she recently took the test. Didn't really find it appropriate how she initially reacted...but that's becoming Kelly's MO. I'll add "back talk" to her eval for things to improve on.
More on food runners: getting them in the habit of catching kitchen mistakes before the food hits the table.
Any VIP's in? Leslie & her service dog Hazey, Lauren (messy haired girl), TC, Jaime
Comps& Void Detail: 1 promo kome bucks
R&M needs: New table tents arrived from Amazon. The printers called and said the new menus are ready.
86'd items/ need more: Lysol wipes and toilet bowl cleaner
LY Lunch Sales: $2222
Projected Sales : $2448
TY Lunch Sales: $1839
+/- : -17% under LY & -$609 under PS ugh
Lunch Covers: 115
Avg PPA: $15.99 ugh
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 7.54% (kitchen error, FNF, and server misring)
Weather: 60's, on and off rainy
Special events?: Pre SXSW
Who worked: Lindsey, Kate, Krystin, Johnny (CL), Cindy (H), John (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Steady lunch. Brief wait from noon-1. Tables turned quickly. No long ticket times or customer issues. I was back in the kitchen checking on a kid's plate. The ticket read "no salt"..glad I was present because the side of rice had seasoning on it...which is filled with salt. Need our expos to pay attention to details like this, please and thank you. No customer issues. Cut Kate at 1, Lindsey at 1:25, and Krystin at 1:45. Of course 4 tables immediately walked in at 1:45 but Johnny handled it all fairly well.
Took $12 out of the safe for Matt. He tried using Elizabeth's card at Han Yang yesterday and it wasn't working. There's an envelope in the safe with his name on it.
Specials: Amazu Chicken 6
3 Staff members that stood out (why/how): No standouts today. Using this space for general staff comments.
Making a note about servers being done with their side work early (this is mostly an AM issue) and assuming they can go have a smoke, hang out, be on their phone, etc. Should I add this to shift notes or can this be addressed in our monthly meeting? Additionally, it has come to my attention that some servers don't take off their aprons when they go to the bathroom. This one is a no-brainer. Because gross.
Last night, I mentioned to Taylor, Kelly, and Cindy about a FR test next week. Kelly protested, saying she had already taken it and didn't understand why she needed to take it again. I assured her that I wanted everyone to be on the same page, how important consistency is, and she should feel confident in passing if she recently took the test. Didn't really find it appropriate how she initially reacted...but that's becoming Kelly's MO. I'll add "back talk" to her eval for things to improve on.
More on food runners: getting them in the habit of catching kitchen mistakes before the food hits the table.
Any VIP's in? Leslie & her service dog Hazey, Lauren (messy haired girl), TC, Jaime
Comps& Void Detail: 1 promo kome bucks
R&M needs: New table tents arrived from Amazon. The printers called and said the new menus are ready.
86'd items/ need more: Lysol wipes and toilet bowl cleaner
Wednesday, March 9, 2016
Wednesday 3/9/16
Written By: Samara
LY Lunch Sales: $1293
Projected Sales : $1633.50
TY Lunch Sales: $1681
+/- : +30% over LY & +$47.50 over PS
Lunch Covers: 90
Avg PPA: $18.68
LY Dinner Sales: $4026
Projected Sales : $4284
TY Dinner Sales: $4947
+/- : +23% over LY & +663 over PS
Dinner Covers: 191
Avg PPA: $25.90
Previous Days Labor: 18%
Previous Days Comps: 5%
Controllable Comps: 3.49%
Weather: 60's and raining
Special events?:
Who worked: LUNCH- Lindsey, Kelly, Naoto, Johnny (CL), Taylor (FR), Eric (SA), Lou (Host)
DINNER-Kelly, Naoto, Sayo, Krystin, Camacho (CL), John (SA), Taylor (FR), Miriam & Cindy (Hosts)
Flow of Business, Cuts and Ticket Times: Lunch was slow overall. Never really went on a wait. Only one customer issue: raw Shrimp Tempura. The table was really sweet about it and more than happy when I took 50% off of their dish. Cut Lindsey at 1pm, Kelly at 1:30, and Naoto at 1:45.
Dinner was exceptionally chaotic. Weird vibe all night from customers and staff alike. Somethings in the air...maybe the rainy weather? I tried my best to keep everyone in a better mood using misdirection and compliments. Filled up and on a wait by 5:30. 86'd soft serve immediately because when I asked the kitchen to make more, Matt said he had to run to the store to get the ingredients. I really didn't want him to abandon a busy ship just for soft serve, so I opted to 86 it. Luckily about an hour later, he found some that had been hiding in a different low boy. This whole situation sent the servers into a confusing haze...just another aspect of our weird night. Something strange with the computer. Not sure what this glitch is. I had too void this entire ticket to get the $0.00 multiples.
The wait got up to an hour by 7:30 and stayed that way until about 8:45. The hosts and I discovered around 8pm that our iPad application wasn't texting people. Something to look into especially with SXSW coming up...I know my phone gets very limited wireless during these busy times.
Very impatient crowd at the host stand but Cindy and Miriam held it down. They took turns making drinks. I cut Kelly, Naoto, and Cindy at 9, and Sayo at 9:30.
Specials:
3 Staff members that stood out (why/how): Eric was 45 minutes late today. I called him at noon and he had overslept...my phone call actually woke him up. I mocked up a write up plan, a late tracking sheet, and didn't tip him out for the shift as a disciplinary action. I think the message has been well received.
Quite a few mistakes from Taylor food runner at dinner. I told him to study the menu and I'll be testing him next week. Actually think it's time to test all of the newer food runners.
Sayo had the best attitude considering how difficult tonight felt/was.
Any VIP's in? During lunch: The couple that sit at the sushi bar with their toddler, SA John & his cousin
For dinner: Abel and Janine, Liz & Mark
Comps& Void Detail:
-50% kitchen error recovery for raw shrimp
-FNF for Johnny's friend
-Kome bucks from Kelly, John, and Abel
-Owner Comp for Kayo's friends
-4 Promo Kome Bucks
-Void Ice Coffee. Misring.
-Kanpyo misring,
-Employee day off for John, Kumi, Abel & Janine
R&M needs: Kitchen crew: Please remind your employees to break down ALL boxes and place them INSIDE of the dumpster, NOT behind the dumpster going forward. I found many boxes behind the dumpster today. Additionally, reminding the kitchen to the close the dumpster and gate.
86'd items/ need more: Seaweed Salad
LY Lunch Sales: $1293
Projected Sales : $1633.50
TY Lunch Sales: $1681
+/- : +30% over LY & +$47.50 over PS
Lunch Covers: 90
Avg PPA: $18.68
LY Dinner Sales: $4026
Projected Sales : $4284
TY Dinner Sales: $4947
+/- : +23% over LY & +663 over PS
Dinner Covers: 191
Avg PPA: $25.90
Previous Days Labor: 18%
Previous Days Comps: 5%
Controllable Comps: 3.49%
Weather: 60's and raining
Special events?:
Who worked: LUNCH- Lindsey, Kelly, Naoto, Johnny (CL), Taylor (FR), Eric (SA), Lou (Host)
DINNER-Kelly, Naoto, Sayo, Krystin, Camacho (CL), John (SA), Taylor (FR), Miriam & Cindy (Hosts)
Flow of Business, Cuts and Ticket Times: Lunch was slow overall. Never really went on a wait. Only one customer issue: raw Shrimp Tempura. The table was really sweet about it and more than happy when I took 50% off of their dish. Cut Lindsey at 1pm, Kelly at 1:30, and Naoto at 1:45.
Dinner was exceptionally chaotic. Weird vibe all night from customers and staff alike. Somethings in the air...maybe the rainy weather? I tried my best to keep everyone in a better mood using misdirection and compliments. Filled up and on a wait by 5:30. 86'd soft serve immediately because when I asked the kitchen to make more, Matt said he had to run to the store to get the ingredients. I really didn't want him to abandon a busy ship just for soft serve, so I opted to 86 it. Luckily about an hour later, he found some that had been hiding in a different low boy. This whole situation sent the servers into a confusing haze...just another aspect of our weird night. Something strange with the computer. Not sure what this glitch is. I had too void this entire ticket to get the $0.00 multiples.
Very impatient crowd at the host stand but Cindy and Miriam held it down. They took turns making drinks. I cut Kelly, Naoto, and Cindy at 9, and Sayo at 9:30.
Specials:
3 Staff members that stood out (why/how): Eric was 45 minutes late today. I called him at noon and he had overslept...my phone call actually woke him up. I mocked up a write up plan, a late tracking sheet, and didn't tip him out for the shift as a disciplinary action. I think the message has been well received.
Quite a few mistakes from Taylor food runner at dinner. I told him to study the menu and I'll be testing him next week. Actually think it's time to test all of the newer food runners.
Sayo had the best attitude considering how difficult tonight felt/was.
Any VIP's in? During lunch: The couple that sit at the sushi bar with their toddler, SA John & his cousin
For dinner: Abel and Janine, Liz & Mark
Comps& Void Detail:
-50% kitchen error recovery for raw shrimp
-FNF for Johnny's friend
-Kome bucks from Kelly, John, and Abel
-Owner Comp for Kayo's friends
-4 Promo Kome Bucks
-Void Ice Coffee. Misring.
-Kanpyo misring,
-Employee day off for John, Kumi, Abel & Janine
R&M needs: Kitchen crew: Please remind your employees to break down ALL boxes and place them INSIDE of the dumpster, NOT behind the dumpster going forward. I found many boxes behind the dumpster today. Additionally, reminding the kitchen to the close the dumpster and gate.
86'd items/ need more: Seaweed Salad
Tuesday, March 8, 2016
Tuesday PM 3/8/16
Written By: Samara
LY Dinner Sales: $4294
Projected Sales : $4987.50
TY Dinner Sales: $5010
+/- : +17% over LY & +$22 over PS
Dinner Covers: 188
Avg PPA: $26.65
Weather:
Special events?: Countdown to SXSW
Who worked: Lindsey, Grace, Mandy, Clair (CL),
Flow of Business, Cuts and Ticket Times: We only had one opener today because Kate called in sick. I did all the wasabi/ginger trays while Grace did the rest of the opening side work. For next time a server calls in sick, especially early enough in the day, can we get someone to cover their shift? Or at the very least call the others servers scheduled to work and adjust their IN times? There's no way one person could accomplish all opening duties solo.
It ended up being fine with four on...not very busy overall. The calm before the SXSW storm. On a brief wait from 6:30-7:50. Some tables trickled in here and there after 9pm. Had quite a few campers but it didn't effect quotes times. Average quote was 20-30 minutes. Cut Lindsey at 9, Cindy at 9:15, Grace at 9:30, and Mandy at 9:45.
No long ticket times and the only customer issue was B7...they are Tuesday regular. They usually have Mandy wait on them. Tonight it was Lindsey and they were picky about the order of their food came out. In my opinion: they ordered a lot of food for 4 people. I find it quite strange that they were annoyed how quickly it was all coming out. Lots of rolls, hand rolls, sashimi, and multiple orders of Poke sat at the pass for 10-15 minutes at any given time, just to give them the food experience they wanted. Hmm. Some people.
Specials: Kazunoko 12
Tuna Poke 11
Ildako 7
Kaki Fry 6
Hamachi Kama 5
3 Staff members that stood out (why/how): Ran a contest for best hustle--Lindsey won. She was great at turning tables and had the majority of covers for the night. I gave second place to Cindy. They both were in constant motion and helpful to their team mates. I gave them each a bottle The Dirty Pure Project.
Any VIP's in? Scott & Carolyn, Rachel & Carlos, Elizabeth's realtor Ben, and Alison, bartender at Yellowjacket. (She comes in to eat solo a lot or with her identical twin sister Emily, who works at Uncommon Objects on South Congress)
Comps& Void Detail:
-4 promo bucks
-Sent Ben 1 piece of Blue Fin Tuna Nigiri
R&M needs:
86'd items/ need more: On our last Asahi Keg. Also, the bank is getting low. Should I call it in tomorrow if someone can pick it up?
LY Dinner Sales: $4294
Projected Sales : $4987.50
TY Dinner Sales: $5010
+/- : +17% over LY & +$22 over PS
Dinner Covers: 188
Avg PPA: $26.65
Weather:
Special events?: Countdown to SXSW
Who worked: Lindsey, Grace, Mandy, Clair (CL),
Flow of Business, Cuts and Ticket Times: We only had one opener today because Kate called in sick. I did all the wasabi/ginger trays while Grace did the rest of the opening side work. For next time a server calls in sick, especially early enough in the day, can we get someone to cover their shift? Or at the very least call the others servers scheduled to work and adjust their IN times? There's no way one person could accomplish all opening duties solo.
It ended up being fine with four on...not very busy overall. The calm before the SXSW storm. On a brief wait from 6:30-7:50. Some tables trickled in here and there after 9pm. Had quite a few campers but it didn't effect quotes times. Average quote was 20-30 minutes. Cut Lindsey at 9, Cindy at 9:15, Grace at 9:30, and Mandy at 9:45.
No long ticket times and the only customer issue was B7...they are Tuesday regular. They usually have Mandy wait on them. Tonight it was Lindsey and they were picky about the order of their food came out. In my opinion: they ordered a lot of food for 4 people. I find it quite strange that they were annoyed how quickly it was all coming out. Lots of rolls, hand rolls, sashimi, and multiple orders of Poke sat at the pass for 10-15 minutes at any given time, just to give them the food experience they wanted. Hmm. Some people.
Specials: Kazunoko 12
Tuna Poke 11
Ildako 7
Kaki Fry 6
Hamachi Kama 5
3 Staff members that stood out (why/how): Ran a contest for best hustle--Lindsey won. She was great at turning tables and had the majority of covers for the night. I gave second place to Cindy. They both were in constant motion and helpful to their team mates. I gave them each a bottle The Dirty Pure Project.
Any VIP's in? Scott & Carolyn, Rachel & Carlos, Elizabeth's realtor Ben, and Alison, bartender at Yellowjacket. (She comes in to eat solo a lot or with her identical twin sister Emily, who works at Uncommon Objects on South Congress)
Comps& Void Detail:
-4 promo bucks
-Sent Ben 1 piece of Blue Fin Tuna Nigiri
R&M needs:
86'd items/ need more: On our last Asahi Keg. Also, the bank is getting low. Should I call it in tomorrow if someone can pick it up?
Tuesday AM 3.8.16
Written By: Elizabeth
LY Lunch Sales: $1467
Projected Sales : $1564
TY Lunch Sales: $1710
+/- : +17% LY and +$146 PS. So yea!
Lunch Covers: 94
Avg PPA: $18.19- Asahi drinkers today!
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 0 baby!!
Weather: Humid and rainy in the morning, then just muggy in the afternoon and warm
Special events?: Pre-Sxsw
Who worked: Johnny CL, Lindsey, Kelly. John SA, Taylor FR, Cindy Host. Kate helped open but then asked if she could go home. She said she was throwing up in the AM and had chills and was lethargic.
Update: She text me to let me know she was continuing to throw up. She will not be in tonight.
Flow of Business, Cuts and Ticket Times:
Busy right from the start this AM, which was to no surprise. Kate asked to go home because she wasn't feeling well & I had a TON of work still leftover from yesterday that I didn't get to. SO naturally we start of really busy. But the whole flow was a little off, kind of like last night. We were busy from the start, then it died down a little, then picked up, then died a lot around 1 so I cut Kelly, then it continued to die so at 1:30 I cut Lindsey, then between 1:40 and 1:55 another 5 tables came in, all two tops, and Johnny handled it just fine.
3 Staff members that stood out (why/how):
-Kelly seems to forget soups, or to ask about soup. I had two tables ask me where there soup was when they got their meals and had to remind her about it. Both times she said "oh I thought I got it already". So we're going to have to keep an eye on her during her lunch shifts and coach her accordingly.
-Lindsey was in money making mode and hustling.
-Johnny came in with the same mentality, which made the shift a lot easier.
Any VIP's in?
some familiar faces but no names. Oh except Rachel! She was in for lunch. yea! :)
Comps& Void Detail:
Voided a half kara age- it was john's lunch but it was never made.
DNL for a Sunshine roll. It wasn't the sunshine roll they didn't like though, it was the Dynamite roll on the sushi lunch. They said the tuna was too mushy.
Guest changed mind for a Kanpyo roll. Lindsey read it back to them but what they wanted was the Earth Wind and Fire Roll
R&M needs:
New menus should be arriving sometime this week. We will roll it out on Friday. I will change/add buttons Friday when I get in so we'll be ready to roll.
86'd items/ need more:
Kaila will be by to pick up the spoiled bottles of Tarrica Pinot Gris. They are on the shelf with the crayons and chopsticks in the office
LY Lunch Sales: $1467
Projected Sales : $1564
TY Lunch Sales: $1710
+/- : +17% LY and +$146 PS. So yea!
Lunch Covers: 94
Avg PPA: $18.19- Asahi drinkers today!
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 0 baby!!
Weather: Humid and rainy in the morning, then just muggy in the afternoon and warm
Special events?: Pre-Sxsw
Who worked: Johnny CL, Lindsey, Kelly. John SA, Taylor FR, Cindy Host. Kate helped open but then asked if she could go home. She said she was throwing up in the AM and had chills and was lethargic.
Update: She text me to let me know she was continuing to throw up. She will not be in tonight.
Flow of Business, Cuts and Ticket Times:
Busy right from the start this AM, which was to no surprise. Kate asked to go home because she wasn't feeling well & I had a TON of work still leftover from yesterday that I didn't get to. SO naturally we start of really busy. But the whole flow was a little off, kind of like last night. We were busy from the start, then it died down a little, then picked up, then died a lot around 1 so I cut Kelly, then it continued to die so at 1:30 I cut Lindsey, then between 1:40 and 1:55 another 5 tables came in, all two tops, and Johnny handled it just fine.
3 Staff members that stood out (why/how):
-Kelly seems to forget soups, or to ask about soup. I had two tables ask me where there soup was when they got their meals and had to remind her about it. Both times she said "oh I thought I got it already". So we're going to have to keep an eye on her during her lunch shifts and coach her accordingly.
-Lindsey was in money making mode and hustling.
-Johnny came in with the same mentality, which made the shift a lot easier.
Any VIP's in?
some familiar faces but no names. Oh except Rachel! She was in for lunch. yea! :)
Comps& Void Detail:
Voided a half kara age- it was john's lunch but it was never made.
DNL for a Sunshine roll. It wasn't the sunshine roll they didn't like though, it was the Dynamite roll on the sushi lunch. They said the tuna was too mushy.
Guest changed mind for a Kanpyo roll. Lindsey read it back to them but what they wanted was the Earth Wind and Fire Roll
R&M needs:
New menus should be arriving sometime this week. We will roll it out on Friday. I will change/add buttons Friday when I get in so we'll be ready to roll.
86'd items/ need more:
Kaila will be by to pick up the spoiled bottles of Tarrica Pinot Gris. They are on the shelf with the crayons and chopsticks in the office
Monday, March 7, 2016
Monday PM 3.7.16
Written By: Elizabeth
LY Dinner Sales: $5558
Projected Sales : $5700
TY Dinner Sales: $4754
+/- : -14% LY and -$946 PS! ew.
Dinner Covers: 154
Avg PPA: $30.87
Weather: Overcast, windy as all hell, and slightly humid. 70s
Special events?: Getting ready for the Big S.
Who worked: Camacho CL. Ruthy, Grace, Clair, Mandy.
Lou & Lizet Hosted, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
Started really busy right at 5. Filled up but then it mellowed out around 6:45. From about 7pm-7:15 there were no new tables. Then right at 7:30 everyone came in (was there a bus that just dropped all these strangers off?) and we were on a 30 minute wait. It subsided around 8:40 and I cut Clair and Mandy (my doubles). It died after that. I cut down to 2 on at 9:10 and I think maybe one more table came in. A really weird flow to tonight. Thought sales would be higher, but that lull in between happy hour and the dinner rush really killed us, not to mention the last hor.
Launched the Sx Specials tonight, and Ruthy sold some Kosmic Punch, I sold a Jester King, no one sold a 4th tap :(
.
3 Staff members that stood out (why/how):
-I put Grace in the middle Bs because we had 2 doubles. She did okay. Kind of got triple sat with the party room and B2/3 but asked for helped and pulled through
-Ruthy was a little frazzled at the beginning of her shift, maybe a little too hyper, but found her rhythm after a while
-Lou needs to speak out. She's very soft spoken, and I'm afraid she won't be able to assert herself in the right situation. Think, new hire Cindy. Now Cindy is great! Just need Lou to get there too.
Any VIP's in?
New faces tonight all around!
Comps& Void Detail:
Voided some misring miso soups for Camacho and Ruthy
R&M needs:
I got some fun organizational toys for the Service station. I got a letter sorter for them to place their sushi cards in if they want to hold on to them (instead of stuffing them in the rail) and I got another magazine file for the left side POS. I put the check presenters in a seaweed salad container and they are now on the shelf with the tea/coffee pots.
I also bought Lysol for the mens room. It still smells really bad and every time I go in there later in the night there always seems to be a puddle of water on the floor. Not sure if it's sloppy guests or if it's leaking from somewhere but every time I look inside the cabinet I don't see an issue. I'll keep my eye on it.
I also asked the servers to stock a few pint glasses in the cooler in the case that anyone wants a Jester King Beer to themselves. The jester king beer is the same size as the Kirin 22oz, by the way. Fun fact. Let the servers know that so it will be an easier sell if the name doesn't sell itself. I also told the staff they were free to purchase a Jester King Beer for themselves to take home and taste. They are $10 for employees. I know we have some beer nerds here.
I made a button for the Kosmic Kombucha in case any guests want to purchase just that to drink. They are $6. I also made an employee kombucha button, they are $3 for staff purchase.
86'd items/ need more:
LY Dinner Sales: $5558
Projected Sales : $5700
TY Dinner Sales: $4754
+/- : -14% LY and -$946 PS! ew.
Dinner Covers: 154
Avg PPA: $30.87
Weather: Overcast, windy as all hell, and slightly humid. 70s
Special events?: Getting ready for the Big S.
Who worked: Camacho CL. Ruthy, Grace, Clair, Mandy.
Lou & Lizet Hosted, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
Started really busy right at 5. Filled up but then it mellowed out around 6:45. From about 7pm-7:15 there were no new tables. Then right at 7:30 everyone came in (was there a bus that just dropped all these strangers off?) and we were on a 30 minute wait. It subsided around 8:40 and I cut Clair and Mandy (my doubles). It died after that. I cut down to 2 on at 9:10 and I think maybe one more table came in. A really weird flow to tonight. Thought sales would be higher, but that lull in between happy hour and the dinner rush really killed us, not to mention the last hor.
Launched the Sx Specials tonight, and Ruthy sold some Kosmic Punch, I sold a Jester King, no one sold a 4th tap :(
.
3 Staff members that stood out (why/how):
-I put Grace in the middle Bs because we had 2 doubles. She did okay. Kind of got triple sat with the party room and B2/3 but asked for helped and pulled through
-Ruthy was a little frazzled at the beginning of her shift, maybe a little too hyper, but found her rhythm after a while
-Lou needs to speak out. She's very soft spoken, and I'm afraid she won't be able to assert herself in the right situation. Think, new hire Cindy. Now Cindy is great! Just need Lou to get there too.
Any VIP's in?
New faces tonight all around!
Comps& Void Detail:
Voided some misring miso soups for Camacho and Ruthy
R&M needs:
I got some fun organizational toys for the Service station. I got a letter sorter for them to place their sushi cards in if they want to hold on to them (instead of stuffing them in the rail) and I got another magazine file for the left side POS. I put the check presenters in a seaweed salad container and they are now on the shelf with the tea/coffee pots.
I also bought Lysol for the mens room. It still smells really bad and every time I go in there later in the night there always seems to be a puddle of water on the floor. Not sure if it's sloppy guests or if it's leaking from somewhere but every time I look inside the cabinet I don't see an issue. I'll keep my eye on it.
I also asked the servers to stock a few pint glasses in the cooler in the case that anyone wants a Jester King Beer to themselves. The jester king beer is the same size as the Kirin 22oz, by the way. Fun fact. Let the servers know that so it will be an easier sell if the name doesn't sell itself. I also told the staff they were free to purchase a Jester King Beer for themselves to take home and taste. They are $10 for employees. I know we have some beer nerds here.
I made a button for the Kosmic Kombucha in case any guests want to purchase just that to drink. They are $6. I also made an employee kombucha button, they are $3 for staff purchase.
86'd items/ need more:
3/73/16 AM recap
Written By: Dusten
LY Lunch Sales: 1568
Projected Sales : 1904
TY Lunch Sales: 1921
+/- : $17 over PS and up 23% from LY
Lunch Covers: 116
Avg PPA: 16.56
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 9.41%
Weather: cloudy and windy. 70's.
Special events?:
Who worked: Clair, Mandy, Kelly, Johnny CL, Eric SA, Junko H, nd Hiroe FR.
Flow of Business, Cuts and Ticket Times: Steady. Went on a wait for maybe 30-45 at about noon. Had a hard pop that got everyone busy real quick, but all seemed to handle it well. No inordinate ticket times I was aware of. I cut Clair at 1:15pm, Mandy at 1:30pm and with the constant influx of parties, I kept two on until close.
3 Staff members that stood out (why/how): I'm impressed with Eric's progress. He is fast and seems aware of things going on beyond his immediate tasks. I feel like singing praises of new employees can be a jinx however. Keep an eye on him.
-Kelly needs to be a bit more aware of her section as cuts are made. Towards the end, one table of hers sat without being greeted for about 7-8 minutes before they flagged Mandy down to help them.
-Josh's ramen is improving.
Any VIP's in? Scott Poe came in early. Other familiar faces. I know Elizabeth can fill in a blank or two.
Comps& Void Detail: voided a seaweed salad that was supposed to be a sunomono.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1568
Projected Sales : 1904
TY Lunch Sales: 1921
+/- : $17 over PS and up 23% from LY
Lunch Covers: 116
Avg PPA: 16.56
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 9.41%
Weather: cloudy and windy. 70's.
Special events?:
Who worked: Clair, Mandy, Kelly, Johnny CL, Eric SA, Junko H, nd Hiroe FR.
Flow of Business, Cuts and Ticket Times: Steady. Went on a wait for maybe 30-45 at about noon. Had a hard pop that got everyone busy real quick, but all seemed to handle it well. No inordinate ticket times I was aware of. I cut Clair at 1:15pm, Mandy at 1:30pm and with the constant influx of parties, I kept two on until close.
3 Staff members that stood out (why/how): I'm impressed with Eric's progress. He is fast and seems aware of things going on beyond his immediate tasks. I feel like singing praises of new employees can be a jinx however. Keep an eye on him.
-Kelly needs to be a bit more aware of her section as cuts are made. Towards the end, one table of hers sat without being greeted for about 7-8 minutes before they flagged Mandy down to help them.
-Josh's ramen is improving.
Any VIP's in? Scott Poe came in early. Other familiar faces. I know Elizabeth can fill in a blank or two.
Comps& Void Detail: voided a seaweed salad that was supposed to be a sunomono.
R&M needs:
86'd items/ need more:
Sunday, March 6, 2016
Sunday 3/6/16 PM
Written By: Dusten
LY Dinner Sales: 5644
Projected Sales : 5771
TY Dinner Sales: 5337
+/- : -5% from LY and short -$434 from PS
Dinner Covers: 186
Avg PPA: 28.69
Weather: Partly cloudy but still reeally nice.
Special events?: 2 hamachi kama, 3 iidako, 11 of both nigiri specials, 12 tuna pokes
Who worked: Sayo, Grace, Ruthy, Kate, Clair CL, Miriam and Lou hosting, John SA and Hiroe FR.
Flow of Business, Cuts and Ticket Times: Fairly busy. We filled up quickly and stayed on a wait most of the night. I cut Ruthy at 8:25pm, Grace at 8:35, Sayo at 9PM and Kate at 9:30pm.
Specials:
3 Staff members that stood out (why/how): Hiroe- 2 yakitori that looked awful got sent back from B5. Although she does not cook the food, I talked to her about being the last person that can make sure we don't serve food that at the very least appears sub-par. And then an hour later she does the exact same thing with the exact same dish again.
-Ruthy was a superstar dealing with odd customers and situations embarrassing for us. It was her table that had the funky yakitori and then B7 (see below.)
-Sayo expressed her frustration with the lack of teamwork at times. All I could do was sympathize. Thank her for recognizing a very real problem and for not being a part of it. She is one of the good ones. Clair also expressed similar sentiments. They both singled out John as a tremendous help and feel some servers are taking advantage of his generosity.
Any VIP's in? Nathan with Project Runway Girl.
Victoria and friends.
Some odd older folks at B7. They were sat as a 2 top at B4. 20 minutes into their meal, someone came to join them and they moved themselves to B7 much to Sayo's dismay. It was two older gentlemen and a woman of the same age. Ruthy says the woman may have been a bit senile. She sent back a buta kimchi saying it was too spicy. Their third guy found a new way to not park in our lot. He parked in the middle of the driveway facing Airport block about 3 cars in. The woman asked the whereabouts of nigiri pieces Ruthy knew her to have just eaten. They sat for a good couple of hours also.
Comps& Void Detail: comped 3 yaki-tori to kitchen error for 2 different tables. Each time they went out without any char or carmalization of the tare. The last one's remake took almost 50 minutes to go out. So long that the table forgot they had it coming. They ended up taking it to go. I really think the newer kitchen people need closer supervision.
Buta-kimchi- DNL too spicy.
2 bday desserts, one apple spring rolls and one camembert tempura.
Hair in ika yaki- comp to recovery
Maguro sashimi- menu was marked from previous order.
R&M needs: It'd be a good idea to have the HH sign out at all times with all the issues of customers parking on the sidewalk.
86'd items/ need more: okonomiyaki, takoyaki, soft serve cones, snow maiden
LY Dinner Sales: 5644
Projected Sales : 5771
TY Dinner Sales: 5337
+/- : -5% from LY and short -$434 from PS
Dinner Covers: 186
Avg PPA: 28.69
Weather: Partly cloudy but still reeally nice.
Special events?: 2 hamachi kama, 3 iidako, 11 of both nigiri specials, 12 tuna pokes
Who worked: Sayo, Grace, Ruthy, Kate, Clair CL, Miriam and Lou hosting, John SA and Hiroe FR.
Flow of Business, Cuts and Ticket Times: Fairly busy. We filled up quickly and stayed on a wait most of the night. I cut Ruthy at 8:25pm, Grace at 8:35, Sayo at 9PM and Kate at 9:30pm.
Specials:
3 Staff members that stood out (why/how): Hiroe- 2 yakitori that looked awful got sent back from B5. Although she does not cook the food, I talked to her about being the last person that can make sure we don't serve food that at the very least appears sub-par. And then an hour later she does the exact same thing with the exact same dish again.
-Ruthy was a superstar dealing with odd customers and situations embarrassing for us. It was her table that had the funky yakitori and then B7 (see below.)
-Sayo expressed her frustration with the lack of teamwork at times. All I could do was sympathize. Thank her for recognizing a very real problem and for not being a part of it. She is one of the good ones. Clair also expressed similar sentiments. They both singled out John as a tremendous help and feel some servers are taking advantage of his generosity.
Any VIP's in? Nathan with Project Runway Girl.
Victoria and friends.
Some odd older folks at B7. They were sat as a 2 top at B4. 20 minutes into their meal, someone came to join them and they moved themselves to B7 much to Sayo's dismay. It was two older gentlemen and a woman of the same age. Ruthy says the woman may have been a bit senile. She sent back a buta kimchi saying it was too spicy. Their third guy found a new way to not park in our lot. He parked in the middle of the driveway facing Airport block about 3 cars in. The woman asked the whereabouts of nigiri pieces Ruthy knew her to have just eaten. They sat for a good couple of hours also.
Comps& Void Detail: comped 3 yaki-tori to kitchen error for 2 different tables. Each time they went out without any char or carmalization of the tare. The last one's remake took almost 50 minutes to go out. So long that the table forgot they had it coming. They ended up taking it to go. I really think the newer kitchen people need closer supervision.
Buta-kimchi- DNL too spicy.
2 bday desserts, one apple spring rolls and one camembert tempura.
Hair in ika yaki- comp to recovery
Maguro sashimi- menu was marked from previous order.
R&M needs: It'd be a good idea to have the HH sign out at all times with all the issues of customers parking on the sidewalk.
86'd items/ need more: okonomiyaki, takoyaki, soft serve cones, snow maiden
Sunday AM 3.6.16
Written By: Elizabeth
LY Lunch Sales: $2108
Projected Sales : $2541
TY Lunch Sales: $2807
+/- : +33% LY and +$266 PS
Lunch Covers: 144
Avg PPA: $19.49
Previous Days Labor: 11%
Previous Days Comps: 4%
Controllable Comps: 9.69% due to $14 Recovery for 45 minute over quote time, $5.50 DNL for explained Cider,
Weather: overcast, with a little humidity in the air suggesting it might rain...but it didn't. 70s.
Special events?: none yet.
Who worked: Clair CL. Ruthy, Krystin, Mandy. Chris Host, John SA, Kelly FR,
Flow of Business, Cuts and Ticket Times:
Super slow. Thought we would get a pop around 1 or 1:30 as usual but it never happened. By 2pm it was still empty, so I cut down to 2 on. Lo and behold at 2:20 literally every table was sat within a matter of 10 minutes (I had Chris put people on a few minutes wait to allow Clair and Mandy to get caught up). Then after 2:30 only 2 more tables trickled in after that. So strange. But the team banded together and helped one another out and we got through the weeds. A very unpredictable day and unexpected too.
Had a lady at A1 not like the Miso Ramen, she said it was too heavy and just not for her. I went and checked on her, she was fine and did not scold me for not taking it off her check...like a normal human being understands.
Checked out Yelp this morning (after putting it off). There have been quite a few mixed reviews lately. Some about the service, some about the food. If we can just mention this to our departments about quality of food and service that will be enough. I just want everyone to be aware of what people are talking about and so forth.
Also a reminder: Next Saturday night be sure to set your clocks AHEAD by an hour (at 2am)
3 Staff members that stood out (why/how):
-Mandy was really helpful when we realized the host wasn't schedule in until 11:30.
-Clair stayed busy while most of her sushi bar remained empty this afternoon.
Any VIP's in?
Pilot and wife...though I don't think he's a pilot.
Single guy that sometimes comes in with a little boy. The guy himself reminds me of Jason old creepy KM Jason.
Comps& Void Detail:
none other than the usual suspects
R&M needs:
86'd items/ need more:
Ice Cream Cones
Tomorrow Morning (Monday) I will get going to the following places for the following things:
Let me know if you need anything else.
Ace Mart:
LY Lunch Sales: $2108
Projected Sales : $2541
TY Lunch Sales: $2807
+/- : +33% LY and +$266 PS
Lunch Covers: 144
Avg PPA: $19.49
Previous Days Labor: 11%
Previous Days Comps: 4%
Controllable Comps: 9.69% due to $14 Recovery for 45 minute over quote time, $5.50 DNL for explained Cider,
Weather: overcast, with a little humidity in the air suggesting it might rain...but it didn't. 70s.
Special events?: none yet.
Who worked: Clair CL. Ruthy, Krystin, Mandy. Chris Host, John SA, Kelly FR,
Flow of Business, Cuts and Ticket Times:
Super slow. Thought we would get a pop around 1 or 1:30 as usual but it never happened. By 2pm it was still empty, so I cut down to 2 on. Lo and behold at 2:20 literally every table was sat within a matter of 10 minutes (I had Chris put people on a few minutes wait to allow Clair and Mandy to get caught up). Then after 2:30 only 2 more tables trickled in after that. So strange. But the team banded together and helped one another out and we got through the weeds. A very unpredictable day and unexpected too.
Had a lady at A1 not like the Miso Ramen, she said it was too heavy and just not for her. I went and checked on her, she was fine and did not scold me for not taking it off her check...like a normal human being understands.
Checked out Yelp this morning (after putting it off). There have been quite a few mixed reviews lately. Some about the service, some about the food. If we can just mention this to our departments about quality of food and service that will be enough. I just want everyone to be aware of what people are talking about and so forth.
Also a reminder: Next Saturday night be sure to set your clocks AHEAD by an hour (at 2am)
3 Staff members that stood out (why/how):
-Mandy was really helpful when we realized the host wasn't schedule in until 11:30.
-Clair stayed busy while most of her sushi bar remained empty this afternoon.
Any VIP's in?
Pilot and wife...though I don't think he's a pilot.
Single guy that sometimes comes in with a little boy. The guy himself reminds me of Jason old creepy KM Jason.
Comps& Void Detail:
none other than the usual suspects
R&M needs:
86'd items/ need more:
Ice Cream Cones
Tomorrow Morning (Monday) I will get going to the following places for the following things:
Let me know if you need anything else.
Ace Mart:
- Small Container for Ginger for FOH
- Monkey Dishes
- Highchairs
Staples:
- Rubber Bands
- Lysol
- Lint Rollers
- Printer Paper
- Staples
Frost Bank for $$ for the Safe
Saturday, March 5, 2016
Saturday PM 3.5.16
Written By: Elizabeth
LY Dinner Sales: $8138
Projected Sales : $8339
TY Dinner Sales: $8074
+/- :-1% LY and -$265 PS
Dinner Covers: 266
Avg PPA: $30.35
(My projections were based off of 269 covers at $31 PPS. So Close!)
Weather: Sunny and beautiful. Cool at night. 60s
Special events?: none just yet
Who worked: Krystin, Clair, Camacho, Miho, Dusten CL. Hiroe FR, Kaori SA, Miriam/Lou Host, Cindy CT
**Note: Going forward can we have the 2nd host scheduled in by open on Saturday and Sundays. We just get hit so hard right at the beginning of business and I would like to be better prepared.
Flow of Business, Cuts and Ticket Times:
The usual Saturday Business: Open at 5, go on a wait nearly immediately. I went out to the dumpster to throw away the office trash literally a minute before we opened, and as I walked back I saw people converging on the building like Zombies flocked to the Barn in Walking Dead. Just, so many people. And as soon as I flipped that sign over, the night started, and didn't stop until 10:15 when we got off the wait. Miriam ran the board as Lou was the runner. We had a lot of large parties walk in, as we have been having on Saturdays, and Miriam under quoted a party of 6...by 45 minutes. They waited nearly 2 hours to be sat. Not all of that was Miriams fault, there were several tables camping out tonight,
Luckily the table was really REALLY understanding. Since they were so sweet about the whole thing, I sent them a kara age Thai Style, Shumai and Harumaki. They were pleased by it, and I had it delivered to them about 3 minutes after they sat, so that was comp'd to Recovery, and Recovery indeed!
The rest of the night was smooth. Rolls did hit 30 minutes at one point later in the night (around 8:30pm) and earlier in the night we ran into a problem with the ichiban station: frozen fish! It was around 5:45 and we were getting slammed at Ichiban station. Some salmon went out a bit frozen still, the table was cool, but sent it back. We had to place a small hold on some of the ichiban items but it didn't seem to cause a huge rift in the tide.
Had an issue with the Tarrica P.G. Cindy was having trouble opening one of the bottles, so I helped. The cork seemed dry and when I opened it the bottom of the cork was really black. I tasted the wine and it didn't taste corked but it tasted sour almost. I opened up 4 more bottles after that, one by one, and they all tasted the same. I know for sure that that is not how they are supposed to taste. All the corks looked the same too, so I'm assuming it was a bad batch or they went bad at some point. We 86'd it for the night, and restocked. I will open a new one tomorrow and see what happens, and I will also email Kaila with photos of the bottles and corks (all sitting on the desk right now) to let her know what happened (to get replacement bottles)
Specials:
Tuna Poke
Kazunoro
3 Staff members that stood out (why/how):
-Lou still needs to work on being a bit louder and asserting herself at the host stand.
Any VIP's in?
John & Kelly- somewhat regulars. I sat next to them some few months ago at a Live Oak Beer dinner at Contigo.
Right at open there were several tables of familiar faces or regulars, but no names.
Comps& Void Detail:
some voids for guests that changed their mind and the items weren't made
void 86 Yakiniku
void 86 Snow Maiden
FNF $3 for Lou's husband's piece of gyu
FNF Chicken Kara Age Thai for John & Kelly
Recovery for the 45 minutes over quote
DNL for Argus Cider, even after Dusten explained to the lady what it was... "I didn't know it was sparkling!"
R&M needs:
I'm going to call Andy on Monday about the lights over A1-4, at the start of service I noticed they were off but the switch was on, and then the one bulb facing A2 flickers on and off and on and off. It didn't start doing it until later on in the night.
86'd items/ need more:
LY Dinner Sales: $8138
Projected Sales : $8339
TY Dinner Sales: $8074
+/- :-1% LY and -$265 PS
Dinner Covers: 266
Avg PPA: $30.35
(My projections were based off of 269 covers at $31 PPS. So Close!)
Weather: Sunny and beautiful. Cool at night. 60s
Special events?: none just yet
Who worked: Krystin, Clair, Camacho, Miho, Dusten CL. Hiroe FR, Kaori SA, Miriam/Lou Host, Cindy CT
**Note: Going forward can we have the 2nd host scheduled in by open on Saturday and Sundays. We just get hit so hard right at the beginning of business and I would like to be better prepared.
Flow of Business, Cuts and Ticket Times:
The usual Saturday Business: Open at 5, go on a wait nearly immediately. I went out to the dumpster to throw away the office trash literally a minute before we opened, and as I walked back I saw people converging on the building like Zombies flocked to the Barn in Walking Dead. Just, so many people. And as soon as I flipped that sign over, the night started, and didn't stop until 10:15 when we got off the wait. Miriam ran the board as Lou was the runner. We had a lot of large parties walk in, as we have been having on Saturdays, and Miriam under quoted a party of 6...by 45 minutes. They waited nearly 2 hours to be sat. Not all of that was Miriams fault, there were several tables camping out tonight,
Luckily the table was really REALLY understanding. Since they were so sweet about the whole thing, I sent them a kara age Thai Style, Shumai and Harumaki. They were pleased by it, and I had it delivered to them about 3 minutes after they sat, so that was comp'd to Recovery, and Recovery indeed!
The rest of the night was smooth. Rolls did hit 30 minutes at one point later in the night (around 8:30pm) and earlier in the night we ran into a problem with the ichiban station: frozen fish! It was around 5:45 and we were getting slammed at Ichiban station. Some salmon went out a bit frozen still, the table was cool, but sent it back. We had to place a small hold on some of the ichiban items but it didn't seem to cause a huge rift in the tide.
Had an issue with the Tarrica P.G. Cindy was having trouble opening one of the bottles, so I helped. The cork seemed dry and when I opened it the bottom of the cork was really black. I tasted the wine and it didn't taste corked but it tasted sour almost. I opened up 4 more bottles after that, one by one, and they all tasted the same. I know for sure that that is not how they are supposed to taste. All the corks looked the same too, so I'm assuming it was a bad batch or they went bad at some point. We 86'd it for the night, and restocked. I will open a new one tomorrow and see what happens, and I will also email Kaila with photos of the bottles and corks (all sitting on the desk right now) to let her know what happened (to get replacement bottles)
Specials:
Tuna Poke
Kazunoro
3 Staff members that stood out (why/how):
-Lou still needs to work on being a bit louder and asserting herself at the host stand.
Any VIP's in?
John & Kelly- somewhat regulars. I sat next to them some few months ago at a Live Oak Beer dinner at Contigo.
Right at open there were several tables of familiar faces or regulars, but no names.
Comps& Void Detail:
some voids for guests that changed their mind and the items weren't made
void 86 Yakiniku
void 86 Snow Maiden
FNF $3 for Lou's husband's piece of gyu
FNF Chicken Kara Age Thai for John & Kelly
Recovery for the 45 minutes over quote
DNL for Argus Cider, even after Dusten explained to the lady what it was... "I didn't know it was sparkling!"
R&M needs:
I'm going to call Andy on Monday about the lights over A1-4, at the start of service I noticed they were off but the switch was on, and then the one bulb facing A2 flickers on and off and on and off. It didn't start doing it until later on in the night.
86'd items/ need more:
Friday AM 3.4.16
Written By: Elizabeth
Sorry! Yesterday reaaaaaallly got away from me. Sorry I didn't send this sooner.
LY Lunch Sales: $2331
Projected Sales : $2430
TY Lunch Sales: $2175
+/- : -7% LY and -$255 PS
Lunch Covers: 129
Avg PPA: $16.86
Thursdays Labor: 16%
Thursday Comps: 5%
Controllable Comps: 4.76%
Weather: Warm- 70s
Who worked: Clair CL, Sayo, Mandy, Krystin
Flow of Business, Cuts and Ticket Times:
Started slow for the first 30 minutes then picked up- Clair's sushi bar was pretty empty for the next 30 minutes but she had a party in the party room to keep her busy and moving. Stayed steady through the 1pm hour, and I didn't make cuts until 1:15, when we went 2 as as the dining room slowly started to empty, even through 1:30 it was emptying. Then at 1:40 we got a strange pop when 6 tables all walked in at once. Clair was ready to roll and told Cindy to just keep seating her, and she did, and Clair did great. Sayo didn't have much on the A's side since most of it was still full. The restaurant was clear by 2:30 so no lingerers.
No major errors or ticket times.
3 Staff members that stood out (why/how):
Cindy did great at the host standing handling the busy pops. Always really helpful elsewhere too.
Any VIP's in?
Rob (wine guy)
I think that's it.... :(
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Sorry! Yesterday reaaaaaallly got away from me. Sorry I didn't send this sooner.
LY Lunch Sales: $2331
Projected Sales : $2430
TY Lunch Sales: $2175
+/- : -7% LY and -$255 PS
Lunch Covers: 129
Avg PPA: $16.86
Thursdays Labor: 16%
Thursday Comps: 5%
Controllable Comps: 4.76%
Weather: Warm- 70s
Who worked: Clair CL, Sayo, Mandy, Krystin
Flow of Business, Cuts and Ticket Times:
Started slow for the first 30 minutes then picked up- Clair's sushi bar was pretty empty for the next 30 minutes but she had a party in the party room to keep her busy and moving. Stayed steady through the 1pm hour, and I didn't make cuts until 1:15, when we went 2 as as the dining room slowly started to empty, even through 1:30 it was emptying. Then at 1:40 we got a strange pop when 6 tables all walked in at once. Clair was ready to roll and told Cindy to just keep seating her, and she did, and Clair did great. Sayo didn't have much on the A's side since most of it was still full. The restaurant was clear by 2:30 so no lingerers.
No major errors or ticket times.
3 Staff members that stood out (why/how):
Cindy did great at the host standing handling the busy pops. Always really helpful elsewhere too.
Any VIP's in?
Rob (wine guy)
I think that's it.... :(
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Saturday AM 3/5/16
Written By: Samara
LY Lunch Sales: $3128
Projected Sales : $3294
TY Lunch Sales: $2910
+/- : -17% under LY & -$384 under PS
Lunch Covers: 155
Avg PPA: $18.77
Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 4.03%
Weather: High 70's and sunny. Goodbye Winter!
Special events?: Explore UT
Who worked: Sayo, Ruthy, Lindsey, Johnny (CL), Hiroe training Cindy (FR), John (SA), Chris (host)
Flow of Business, Cuts and Ticket Times: No stress lunch. Smooth sailing all the way. Maybe not as busy as Saturdays typically are. Restaurant was 80% full for the majority of the shift. Never really on a wait. Great pace and teamwork all around. I want more days like this, please and thank you. Cut Sayo at 1, Lindsey and Ruthy at 1:40.
Specials:
3 Staff members that stood out (why/how): Sayo burned herself putting dishes away in the dishpit towards the end of the shift. I guess Josh threw a bunch of hot items from ramen station in the dishpit and didn't inform the dishwasher, or anyone for that matter. He was apologetic...but things that like need to be addressed. I don't want anyone getting injured because someone else is not taking the proper safety precautions.
Cindy's last food running training shift went well. I'm sure she'll be fine by on her own now. Scheduling her about once a week to food run moving forward.
Chris did really well hosting solo today. Big improvement.
Any VIP's in? John who owns Switched On
Comps& Void Detail:
-2 Bday Desserts
-Void Shio Saba. Misring.
-1 Promo Kome bucks for the bartender from Workhorse
R&M needs:
86'd items/ need more: toothpicks
LY Lunch Sales: $3128
Projected Sales : $3294
TY Lunch Sales: $2910
+/- : -17% under LY & -$384 under PS
Lunch Covers: 155
Avg PPA: $18.77
Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 4.03%
Weather: High 70's and sunny. Goodbye Winter!
Special events?: Explore UT
Who worked: Sayo, Ruthy, Lindsey, Johnny (CL), Hiroe training Cindy (FR), John (SA), Chris (host)
Flow of Business, Cuts and Ticket Times: No stress lunch. Smooth sailing all the way. Maybe not as busy as Saturdays typically are. Restaurant was 80% full for the majority of the shift. Never really on a wait. Great pace and teamwork all around. I want more days like this, please and thank you. Cut Sayo at 1, Lindsey and Ruthy at 1:40.
Specials:
3 Staff members that stood out (why/how): Sayo burned herself putting dishes away in the dishpit towards the end of the shift. I guess Josh threw a bunch of hot items from ramen station in the dishpit and didn't inform the dishwasher, or anyone for that matter. He was apologetic...but things that like need to be addressed. I don't want anyone getting injured because someone else is not taking the proper safety precautions.
Cindy's last food running training shift went well. I'm sure she'll be fine by on her own now. Scheduling her about once a week to food run moving forward.
Chris did really well hosting solo today. Big improvement.
Any VIP's in? John who owns Switched On
Comps& Void Detail:
-2 Bday Desserts
-Void Shio Saba. Misring.
-1 Promo Kome bucks for the bartender from Workhorse
R&M needs:
86'd items/ need more: toothpicks
Friday, March 4, 2016
Friday PM 3/4/16
Written By: Samara
LY Dinner Sales: $7937
Projected Sales : $7777.50
TY Dinner Sales: 6507
+/- : -18% under LY & -$1270.50 under PS
Dinner Covers: 220
Avg PPA: $29.58
Weather: 60's and cool
Special events?:
Who worked: Lindsey, Johnny, Camacho, Clair, Dusten (CL), Kelly & Lizet (hosts), John training Eric (SA), Chris (FR)
Flow of Business, Cuts and Ticket Times: Slow start for a Friday. Filled up and on a wait by 7:15. Average time was 45 minutes-1 hour for the height of wait between 7:30 and 9:00. A couple of 6 top walk ins. Everyone was doing exactly what they needed to tonight. No customer complains, long ticket times, issues with sushi bar, kitchen, or FOH. Phew!
Cut Lindsey and Kelly at 10, Johnny at 10:15, Camacho at 10:30, and Clair at 10:45.
Specials:
3 Staff members that stood out (why/how):
-Eric has his final training shift tonight. Looking forward to seeing how he performs on his own next week.
-Ran a contest for dessert specials. Dusten won but didn't want the Blue Owl Brewery gift certificate I gave him...so I gave it to Lindsey who seemed more grateful.
-Great attitude from Clair tonight considering she said this was her first double in quite a long time.
Any VIP's in? Kenny, Mark G, my boss Linsey from Austin Oddities and Entertainment
Comps& Void Detail:
-training meals for John and Eric
-15% FNF for my boss Linsey
-Void Snow Crab. 86'd
-Void Chicken Kara Age. Guest Changed Mind. Ordered two, only wanted one.
-3 Birthday Desserts
-Void Coffee Nigori. 86'd. Forever.
R&M needs: Highchairs.
86'd items/ need more:
LY Dinner Sales: $7937
Projected Sales : $7777.50
TY Dinner Sales: 6507
+/- : -18% under LY & -$1270.50 under PS
Dinner Covers: 220
Avg PPA: $29.58
Weather: 60's and cool
Special events?:
Who worked: Lindsey, Johnny, Camacho, Clair, Dusten (CL), Kelly & Lizet (hosts), John training Eric (SA), Chris (FR)
Flow of Business, Cuts and Ticket Times: Slow start for a Friday. Filled up and on a wait by 7:15. Average time was 45 minutes-1 hour for the height of wait between 7:30 and 9:00. A couple of 6 top walk ins. Everyone was doing exactly what they needed to tonight. No customer complains, long ticket times, issues with sushi bar, kitchen, or FOH. Phew!
Cut Lindsey and Kelly at 10, Johnny at 10:15, Camacho at 10:30, and Clair at 10:45.
Specials:
3 Staff members that stood out (why/how):
-Eric has his final training shift tonight. Looking forward to seeing how he performs on his own next week.
-Ran a contest for dessert specials. Dusten won but didn't want the Blue Owl Brewery gift certificate I gave him...so I gave it to Lindsey who seemed more grateful.
-Great attitude from Clair tonight considering she said this was her first double in quite a long time.
Any VIP's in? Kenny, Mark G, my boss Linsey from Austin Oddities and Entertainment
Comps& Void Detail:
-training meals for John and Eric
-15% FNF for my boss Linsey
-Void Snow Crab. 86'd
-Void Chicken Kara Age. Guest Changed Mind. Ordered two, only wanted one.
-3 Birthday Desserts
-Void Coffee Nigori. 86'd. Forever.
R&M needs: Highchairs.
86'd items/ need more:
Thursday, March 3, 2016
Thursday 3.3.16
Written By: Elizabeth. I Live!
LY Lunch Sales: $1569
Projected Sales : $1760
TY Lunch Sales: $2213
+/- : +41% LY and +$453 PS
Lunch Covers: 108
Avg PPA: $20.08 woah!
LY Dinner Sales: $5054
Projected Sales : $5190
TY Dinner Sales: $5002
+/- : -1% LY and -$188 PS
Dinner Covers: 185
Avg PPA: $27.04
Previous Days Labor: 20%. Sushi bar labor was high but I think that's partially due to Kazu training Jay on Tamago. And also $46 in training dollars.
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Sunny and in the 80s. Hello Spring....???
Special events?: Thursday....
Who worked:
Lunch: Grace, Lindsey, Kate, Johnny CL. taylor FR, John SA, Cindy Host
Dinner: Dusten CL. Sayo, Krystin, Kelly. John SA, Chris FR and Lizet/Lou Host
Flow of Business, Cuts and Ticket Times:
Lunch was slow for the first hour but picked up around noon, we stayed pretty steady through 1pm and I didn't cut until 1:15. Went 2 on at 1:45, it was just steady to the tee.
No major ticket times or errors, but I did encounter (after just mere hours on my first real day back) a guest who "tried" the Tonkotsu Ramen for the first time and didn't like it. It was S4, and Johnny went over to check on them (two ladies) The one that got the bento said everything was great, the other lady that order the Tonkotsu Ramen said that she didn't like it, and even said "I didn't really know what I was ordering, I just wanted to try something different". Self proclaimed. Learning from my past experience with this sort of situation, I went over and asked if everything was okay with her Ramen. She told me the same thing. She asked if we could just replace it with the Go Go Roll she tried off her friends Bento. I said sure, we would get it out as soon as we can. I didn't feel the need to say to her, point blank, "but you will be paying for the Ramen". This thought didn't occur to me for two reasons:
1- it should be implied that if you order something full knowing you may not like it, you're still going to have to pay for it.
2- Addressing payment for food with a guest in front of another guest is just...tacky. There is not a tactful way in the world to say to a guest "yeah, but you know you're still paying for it right". If anyone could tell me how to tactfully and gracefully say that to a guest, you let me know and I'll add it into my repartee of "things I say to pissed off guests"
Anyhow, this came to a head when Johnny dropped their check. Actually, in kindness I took 50% off her ramen. Why does this always come back to bite me in the ass? The woman got up when she got the check and addressed me. I told her the same. How I assumed it was implied, how there was nothing wrong with it...etc. No bueno. I comp'd it and called it a day.
Now to dinner: Grace called me at 3:30 in tears...I'm not going to go into it too much in the blog because it was a personal matter directly connected to a recipient of this blog. Long story short, I told her to take the night off, that I didn't think it would be beneficial in her coming in. So we ran with 4 on. Which made the night seem busier but everyone was in high spirits, hustling and bustling. We hit 30 minutes for some rolls, but the kitchen never really got hit at all. We went on a wait at 7pm and got off the wait around 9:15pm. I didn't make any cuts until that time, then went 2 on at 9:45. Lots of teamwork on the floor, Kelly was the water master and Dusten handled the party room and sushi bar very well.
Specials:
Tuna Poke 5
Tsubugai 3
Tempura Green Beans 10
Sakura Mochi 2
3 Staff members that stood out (why/how):
-Basilio was a no call no show. Guess his time finally came today. 86 Basilio.
- Lou still seems a little hesitant at the host stand but working alongside Lizet they did well. Lizet really takes charge but also explains as she goes. The only speedbump we encountered today was neither of them know how to cocktail. If we can get Lizet trained up to cocktail that would be great. Not cocktail but at least host cocktail. Also, at the end of Lou's shift i had to ask her to wear a longer skirt next time. Though what she was wearing was technically a romper, it was still short enough to have the kitchen staff gawking at her. She was receptive when I told her so.
-Sayo kept her chin up with a positive attitude all night, despite getting $9 on a $130 check, and subsequent bad tips. Props to Sayo, our little ray of sunshine!
Any VIP's in?
Jason and Rita from Glazers
Tarra and Kelvin
Kayo, Kenta, Kaya, Moto & Wife.
Comps& Void Detail:
100% DNL for the Ramen...
FNF for Jason and Rita from Glazers
Owner comp for Kayo
2 voids for Krystin: misrings, that we were able to use
1 void for an 86'd item
1 void for Sayo 86 Snow Maiden
R&M needs:
We need to do some high dusting in the dining room and mainly over sushi bar and B8. I will try to take care of this tomorrow morning.
86'd items/ need more:
Take text Daniel to pick up another case of Topo Chico tomorrow. Thanks!
LY Lunch Sales: $1569
Projected Sales : $1760
TY Lunch Sales: $2213
+/- : +41% LY and +$453 PS
Lunch Covers: 108
Avg PPA: $20.08 woah!
LY Dinner Sales: $5054
Projected Sales : $5190
TY Dinner Sales: $5002
+/- : -1% LY and -$188 PS
Dinner Covers: 185
Avg PPA: $27.04
Previous Days Labor: 20%. Sushi bar labor was high but I think that's partially due to Kazu training Jay on Tamago. And also $46 in training dollars.
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Sunny and in the 80s. Hello Spring....???
Special events?: Thursday....
Who worked:
Lunch: Grace, Lindsey, Kate, Johnny CL. taylor FR, John SA, Cindy Host
Dinner: Dusten CL. Sayo, Krystin, Kelly. John SA, Chris FR and Lizet/Lou Host
Flow of Business, Cuts and Ticket Times:
Lunch was slow for the first hour but picked up around noon, we stayed pretty steady through 1pm and I didn't cut until 1:15. Went 2 on at 1:45, it was just steady to the tee.
No major ticket times or errors, but I did encounter (after just mere hours on my first real day back) a guest who "tried" the Tonkotsu Ramen for the first time and didn't like it. It was S4, and Johnny went over to check on them (two ladies) The one that got the bento said everything was great, the other lady that order the Tonkotsu Ramen said that she didn't like it, and even said "I didn't really know what I was ordering, I just wanted to try something different". Self proclaimed. Learning from my past experience with this sort of situation, I went over and asked if everything was okay with her Ramen. She told me the same thing. She asked if we could just replace it with the Go Go Roll she tried off her friends Bento. I said sure, we would get it out as soon as we can. I didn't feel the need to say to her, point blank, "but you will be paying for the Ramen". This thought didn't occur to me for two reasons:
1- it should be implied that if you order something full knowing you may not like it, you're still going to have to pay for it.
2- Addressing payment for food with a guest in front of another guest is just...tacky. There is not a tactful way in the world to say to a guest "yeah, but you know you're still paying for it right". If anyone could tell me how to tactfully and gracefully say that to a guest, you let me know and I'll add it into my repartee of "things I say to pissed off guests"
Anyhow, this came to a head when Johnny dropped their check. Actually, in kindness I took 50% off her ramen. Why does this always come back to bite me in the ass? The woman got up when she got the check and addressed me. I told her the same. How I assumed it was implied, how there was nothing wrong with it...etc. No bueno. I comp'd it and called it a day.
Now to dinner: Grace called me at 3:30 in tears...I'm not going to go into it too much in the blog because it was a personal matter directly connected to a recipient of this blog. Long story short, I told her to take the night off, that I didn't think it would be beneficial in her coming in. So we ran with 4 on. Which made the night seem busier but everyone was in high spirits, hustling and bustling. We hit 30 minutes for some rolls, but the kitchen never really got hit at all. We went on a wait at 7pm and got off the wait around 9:15pm. I didn't make any cuts until that time, then went 2 on at 9:45. Lots of teamwork on the floor, Kelly was the water master and Dusten handled the party room and sushi bar very well.
Specials:
Tuna Poke 5
Tsubugai 3
Tempura Green Beans 10
Sakura Mochi 2
3 Staff members that stood out (why/how):
-Basilio was a no call no show. Guess his time finally came today. 86 Basilio.
- Lou still seems a little hesitant at the host stand but working alongside Lizet they did well. Lizet really takes charge but also explains as she goes. The only speedbump we encountered today was neither of them know how to cocktail. If we can get Lizet trained up to cocktail that would be great. Not cocktail but at least host cocktail. Also, at the end of Lou's shift i had to ask her to wear a longer skirt next time. Though what she was wearing was technically a romper, it was still short enough to have the kitchen staff gawking at her. She was receptive when I told her so.
-Sayo kept her chin up with a positive attitude all night, despite getting $9 on a $130 check, and subsequent bad tips. Props to Sayo, our little ray of sunshine!
Any VIP's in?
Jason and Rita from Glazers
Tarra and Kelvin
Kayo, Kenta, Kaya, Moto & Wife.
Comps& Void Detail:
100% DNL for the Ramen...
FNF for Jason and Rita from Glazers
Owner comp for Kayo
2 voids for Krystin: misrings, that we were able to use
1 void for an 86'd item
1 void for Sayo 86 Snow Maiden
R&M needs:
We need to do some high dusting in the dining room and mainly over sushi bar and B8. I will try to take care of this tomorrow morning.
86'd items/ need more:
Take text Daniel to pick up another case of Topo Chico tomorrow. Thanks!
Wednesday, March 2, 2016
Wednesday 3/2/16
Written By: Samara
LY Lunch Sales: $1345
Projected Sales : $1415
TY Lunch Sales: $1609
+/- : +20% over LY & +$194 over PS
Lunch Covers: 95
Avg PPA: $16.94
LY Dinner Sales: $4188
Projected Sales : $4380
TY Dinner Sales: $4512
+/- : 8% over LY & +$132 over PS
Dinner Covers: 160
Avg PPA: $28.20
Previous Days Labor: 21%
Previous Days Comps: 8%
Controllable Comps: 3.76%
Weather: 60's and sunny
Special events?:
Who worked: LUNCH- Kate, Naoto, Lindsey, Johnny (CL), Chris (Host), Taylor (SA), Kelly (FR)
DINNER- Naoto, Kate, Grace, Krystin, Camacho (CL), Miriam & Chris (Hosts), Kaori (SA), Hiroe training Cindy (FR)
Flow of Business, Cuts and Ticket Times: Lunch was slow but busier compared to yesterday. Small rush around noon. Never a wait. Cut Naoto at 1, Kate at 1:30, and Lindsey at 1:45. No long tickets or customer issue.
Dinner was steady up until 9pm. Small wait which averaged about 15 minutes for most parties. Had 3 different 4 tops turn into 5 tops after they were already seated. Luckily they were all at tables that could fit a 5th chair.
Lots of open computer screens tonight...not really sure if there is a better way to get the message across. It's something that will take to in getting the servers adjusted to. I'm not sure how to do this without seeming micromanaging. Biggest offenders are Camacho and Naoto. I'm going to give Naoto a break because he's used to having his screen open at all times at Daruma. Yeah, I notice these little details.
No long ticket times or customer issues. Happy, outgoing tables all night. Cut Naoto at 8:45, Kate and Grace at 9, and Krystin at 9:45.
Specials: I'm assuming we're running the Sakura Mochi special for Hinamatsuri tomorrow?
Snow Crab 9
Tsubugai 10
Tuna Poke 11
Iidako Kara Age 8
Salmon Kama 1
Kaki Fry 6
3 Staff members that stood out (why/how): Taylor's appearance was less than professional today. Messy, disheveled hair. He looked like he rolled out of bed and came to work, which he admitted to when I commented on the subject. Maintaining dress code standards is one of my shift notes for the week but I'll send out a hot schedules message as a reminder to new and old staff.
I intentionally put Grace as third cut to see how she handled the section. There was only one reso and no large walk ins. I noticed a few things that I would like to add to her evaluation. To start, she's super chatty. Without the watchful eye of a manager, she usually gets caught up in conversation. This is a huge hindrance in how she executes time management...which leads to frustration and getting behind in general. Example: Party room was sat. After ten minutes past, sat a 4 top at B2 (which had already been prepped with menus, waters, plates, etc. by me personally). I turned the corner at the service station to see if she was putting in party room orders or getting ready to greet B2...caught her giggling and sampling sake with another server. 15 more minutes went by and she was sat again. She asked for help in setting up the newest table. I obliged and greeted them. 6 minutes passed and I finally gave up and gave the table to Camacho. She said the party room took a long time to order and were needy. Overall I think she needs to work on distraction and focus more on being a stronger server. She has such a sweet disposition and knowledge for the menu...but needs to work on having a consistent hustle, so she's not bogged down so easily. Not sure how the night would have went if we had been any busier.
Krystin was all about team work tonight. She had the best attitude and was the most helpful! She really shines when she is in a great mood.
Ran a white wine contest and Kate won. Gave her a gift card for Bullfight.
Any VIP's in? Johnny's wife Shannon, Kenny
Comps& Void Detail:
-Void 2 Salmon Nigiri. Misring.
-Void 3 Uni. Misring
-Comped Katsuo Tataki for Elizabeth
-Employee Day off for Elizabeth
-Reopened two checks for Kate. Diners had identical cards with very similar names, Brittany and Brianna.
-2 Promo Kome Bucks
-1 Kome bucks for Recovery from Dusten dated 2/29/16
Void Glass House Red. Misring.
R&M needs:
86'd items/ need more: China Markers, Wine stoppers, Tooth Picks
LY Lunch Sales: $1345
Projected Sales : $1415
TY Lunch Sales: $1609
+/- : +20% over LY & +$194 over PS
Lunch Covers: 95
Avg PPA: $16.94
LY Dinner Sales: $4188
Projected Sales : $4380
TY Dinner Sales: $4512
+/- : 8% over LY & +$132 over PS
Dinner Covers: 160
Avg PPA: $28.20
Previous Days Labor: 21%
Previous Days Comps: 8%
Controllable Comps: 3.76%
Weather: 60's and sunny
Special events?:
Who worked: LUNCH- Kate, Naoto, Lindsey, Johnny (CL), Chris (Host), Taylor (SA), Kelly (FR)
DINNER- Naoto, Kate, Grace, Krystin, Camacho (CL), Miriam & Chris (Hosts), Kaori (SA), Hiroe training Cindy (FR)
Flow of Business, Cuts and Ticket Times: Lunch was slow but busier compared to yesterday. Small rush around noon. Never a wait. Cut Naoto at 1, Kate at 1:30, and Lindsey at 1:45. No long tickets or customer issue.
Dinner was steady up until 9pm. Small wait which averaged about 15 minutes for most parties. Had 3 different 4 tops turn into 5 tops after they were already seated. Luckily they were all at tables that could fit a 5th chair.
Lots of open computer screens tonight...not really sure if there is a better way to get the message across. It's something that will take to in getting the servers adjusted to. I'm not sure how to do this without seeming micromanaging. Biggest offenders are Camacho and Naoto. I'm going to give Naoto a break because he's used to having his screen open at all times at Daruma. Yeah, I notice these little details.
No long ticket times or customer issues. Happy, outgoing tables all night. Cut Naoto at 8:45, Kate and Grace at 9, and Krystin at 9:45.
Specials: I'm assuming we're running the Sakura Mochi special for Hinamatsuri tomorrow?
Snow Crab 9
Tsubugai 10
Tuna Poke 11
Iidako Kara Age 8
Salmon Kama 1
Kaki Fry 6
3 Staff members that stood out (why/how): Taylor's appearance was less than professional today. Messy, disheveled hair. He looked like he rolled out of bed and came to work, which he admitted to when I commented on the subject. Maintaining dress code standards is one of my shift notes for the week but I'll send out a hot schedules message as a reminder to new and old staff.
I intentionally put Grace as third cut to see how she handled the section. There was only one reso and no large walk ins. I noticed a few things that I would like to add to her evaluation. To start, she's super chatty. Without the watchful eye of a manager, she usually gets caught up in conversation. This is a huge hindrance in how she executes time management...which leads to frustration and getting behind in general. Example: Party room was sat. After ten minutes past, sat a 4 top at B2 (which had already been prepped with menus, waters, plates, etc. by me personally). I turned the corner at the service station to see if she was putting in party room orders or getting ready to greet B2...caught her giggling and sampling sake with another server. 15 more minutes went by and she was sat again. She asked for help in setting up the newest table. I obliged and greeted them. 6 minutes passed and I finally gave up and gave the table to Camacho. She said the party room took a long time to order and were needy. Overall I think she needs to work on distraction and focus more on being a stronger server. She has such a sweet disposition and knowledge for the menu...but needs to work on having a consistent hustle, so she's not bogged down so easily. Not sure how the night would have went if we had been any busier.
Krystin was all about team work tonight. She had the best attitude and was the most helpful! She really shines when she is in a great mood.
Ran a white wine contest and Kate won. Gave her a gift card for Bullfight.
Any VIP's in? Johnny's wife Shannon, Kenny
Comps& Void Detail:
-Void 2 Salmon Nigiri. Misring.
-Void 3 Uni. Misring
-Comped Katsuo Tataki for Elizabeth
-Employee Day off for Elizabeth
-Reopened two checks for Kate. Diners had identical cards with very similar names, Brittany and Brianna.
-2 Promo Kome Bucks
-1 Kome bucks for Recovery from Dusten dated 2/29/16
Void Glass House Red. Misring.
R&M needs:
86'd items/ need more: China Markers, Wine stoppers, Tooth Picks
Tuesday, March 1, 2016
Super Tuesday 3/1/16
Written By: Samara
LY Lunch Sales: $1537
Projected Sales : $1676
TY Lunch Sales: $1303
+/- : 0% from LY & -$234 under PS
Lunch Covers: 77
Avg PPA: $16.92
LY Dinner Sales: $4435
Projected Sales : $4618
TY Dinner Sales: $4270
+/- : -4% under LY & -$348 under PS
Dinner Covers: 163
Avg PPA: $26.20
Previous Days Labor: 26%
Previous Days Comps: 8%
Controllable Comps: 1.73%
Weather: 60's and beautiful all day and night!
Special events?: Super Tuesday
Who worked: LUNCH- Grace, Lindsey, Krystin, Sayo (CL), Kelly (FR), Taylor (SA), Cindy (Host)
DINNER- Lindsey, Kelly, Mandy, Kate, Clair (CL), John training Eric (SA), Hiroe training Cindy (FR), Miriam & Lizet (Host)
Flow of Business, Cuts and Ticket Times: Lunch was SLOW, most likely because everyone is out voting today. Very small and very brief pop around noon. B2 had two 30 minute sushi lunches but that's really because the sushi bar read them as bento boxes. Take sent two spicy scallop and I slipped them $10 Kome bucks for next time to smooth things over. No other ticket time or customer issues.
Take-san let the staff order food from the ramen station so Josh could get more practice. With the exception of my Ten Zaru not coming with a plate (basket only), everything seemed to be cooked properly and had the correct garnishes. I comped all the employee ramen meals under "Training". Cut Grace at 1, Lindsey at 1:15, and Krystin at 1:30...if that lets you know exactly how slow it was.
Dinner ran smoothly. Not very busy for a Tuesday in general. On a brief wait from 6:30-9...never more than 25 minutes. No long ticket times or customer issues. A few misrings because the POS is slow or servers have quick trigger fingers...but that's it. Cut Lindsey at 8:45, Kelly at 9, and Mandy at 9:30. Kept two on because Clair is still healing, just in case there was a last minute rush. It never came.
$366 in the safe. Definitely need to go on a bank run in the AM.
Specials: Snow Crab 12
Tsubugai 5
Tuna Poke 8
Iidako Kara Age 4
Kaki Fry 6
3 Staff members that stood out (why/how): Excellent worth ethic and demeanor aside, I've overheard Josh saying some joking but ignorant remarks about women & Asian people on more than one occasion since he started. Daniel spoke to him today. I have corrected him a couple of times. I'd keep an eye out for this. It's already rubbed me the wrong way.
Eric is doing really well for training as SA. He's a fast learner, very outgoing with customers and staff, and always on the move. He is a bit a chatty and will likely have the same problem as John: trying to do too much at once. Overall I think he will fit in nicely. He seems grateful to working here as well.
Glad to have John back. Missed his perky attitude and speed!
Any VIP's in? Cole from Cheer Ups, Krystin's college roommate, Rachel & Carlos
Comps& Void Detail:
-FNF Krystin's college roommate
-Void House Red. Missing
-Void Kome Fries. Misring.
-FNF for Cindy's sister Mindy
-FNF for Daniel's friends
-Void Katsuo Tataki. Misring.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1537
Projected Sales : $1676
TY Lunch Sales: $1303
+/- : 0% from LY & -$234 under PS
Lunch Covers: 77
Avg PPA: $16.92
LY Dinner Sales: $4435
Projected Sales : $4618
TY Dinner Sales: $4270
+/- : -4% under LY & -$348 under PS
Dinner Covers: 163
Avg PPA: $26.20
Previous Days Labor: 26%
Previous Days Comps: 8%
Controllable Comps: 1.73%
Weather: 60's and beautiful all day and night!
Special events?: Super Tuesday
Who worked: LUNCH- Grace, Lindsey, Krystin, Sayo (CL), Kelly (FR), Taylor (SA), Cindy (Host)
DINNER- Lindsey, Kelly, Mandy, Kate, Clair (CL), John training Eric (SA), Hiroe training Cindy (FR), Miriam & Lizet (Host)
Flow of Business, Cuts and Ticket Times: Lunch was SLOW, most likely because everyone is out voting today. Very small and very brief pop around noon. B2 had two 30 minute sushi lunches but that's really because the sushi bar read them as bento boxes. Take sent two spicy scallop and I slipped them $10 Kome bucks for next time to smooth things over. No other ticket time or customer issues.
Take-san let the staff order food from the ramen station so Josh could get more practice. With the exception of my Ten Zaru not coming with a plate (basket only), everything seemed to be cooked properly and had the correct garnishes. I comped all the employee ramen meals under "Training". Cut Grace at 1, Lindsey at 1:15, and Krystin at 1:30...if that lets you know exactly how slow it was.
Dinner ran smoothly. Not very busy for a Tuesday in general. On a brief wait from 6:30-9...never more than 25 minutes. No long ticket times or customer issues. A few misrings because the POS is slow or servers have quick trigger fingers...but that's it. Cut Lindsey at 8:45, Kelly at 9, and Mandy at 9:30. Kept two on because Clair is still healing, just in case there was a last minute rush. It never came.
$366 in the safe. Definitely need to go on a bank run in the AM.
Specials: Snow Crab 12
Tsubugai 5
Tuna Poke 8
Iidako Kara Age 4
Kaki Fry 6
3 Staff members that stood out (why/how): Excellent worth ethic and demeanor aside, I've overheard Josh saying some joking but ignorant remarks about women & Asian people on more than one occasion since he started. Daniel spoke to him today. I have corrected him a couple of times. I'd keep an eye out for this. It's already rubbed me the wrong way.
Eric is doing really well for training as SA. He's a fast learner, very outgoing with customers and staff, and always on the move. He is a bit a chatty and will likely have the same problem as John: trying to do too much at once. Overall I think he will fit in nicely. He seems grateful to working here as well.
Glad to have John back. Missed his perky attitude and speed!
Any VIP's in? Cole from Cheer Ups, Krystin's college roommate, Rachel & Carlos
Comps& Void Detail:
-FNF Krystin's college roommate
-Void House Red. Missing
-Void Kome Fries. Misring.
-FNF for Cindy's sister Mindy
-FNF for Daniel's friends
-Void Katsuo Tataki. Misring.
R&M needs:
86'd items/ need more:
Subscribe to:
Posts (Atom)