Written By: Dusten
LY Lunch Sales: 1748
Projected Sales: 2056
TY Lunch Sales: 1625
+/- : -7% from LY and -$431 under projected
Lunch Covers: 115
Avg PPA:
14.13
LY Dinner Sales: 3911
Projected Sales: 4222
TY Dinner Sales: 3447
+/- : -12% from LY and -$775 under projected
Dinner Covers: 147
Avg PPA:
23.45
Weather:
warm and sunny mostly 70's I think
Any Special events going on?: day one of our 3-day 3-year anniversary extravaganza
Who worked?:
AM: Joel, Krystin, Sayo, Kate CL, Junko H, Jason, SA and Hiroe FR.
PM: Jason, Camacho, Joel Godines, Krystin, Miho, Stephanie CL, Amanda H, Hiroe FR, and Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch started out strong. We averaged about a cover per minute for the first hour. And predictably enough, most of them cleared out just as suddenly. From then on, only a few tables came in every so often. I cut Joel at 12:45 and Krystin at 1pm. Sayo cut at 1:35p.
Dinner was relatively tame compared to the last couple of weeks. Slow start. We didn't fill up until nearly 8pm. I cut Krystin and Joel at 8:45p, Miho at 9pm. We had a couple of 5-tops walk in and Stephanie, because her section was so slow I let her take both of them. As a precaution I kept Camacho on until nearly 9:40.
Specials?
18 bentos, 13 "smoking sashimi" (actually hama-toro/sake-toro carpaccio).
3 Staff members that stood out (why/how):
No stellar or sub-par performances today. No significant flub ups. I hate to single anyone out for good reasons, because everyone did well today. I make it a point to help the support staff maximize their efficiency on the floor. In that respect, Jason, Kaori and Mandy are all showing fairly steady signs of improvement. But Hiroe and Junko are totally bosses on the floor and know what their doing... so yeah.
Any VIP's in?
Anthony, his girlfriend and their new baby came in for lunch. Sabine also. My good friend Krystal's husband Ian came in for lunch. I shot their wedding years ago. She owns Crave Chocolate and they're working on opening a restaurant of their own. I forget where he works. He's a chef somewhere.
Comps& Void Detail:
FNF for Sabine and Ian. Take bought Anthony's lunch- owner comp for that one. 2x bday desserts, both cheesecakes. Sunshine roll void (misring).
R&M needs?:
86'd items/ need more?
Monday, October 20, 2014
Sunday, October 19, 2014
Sunday 10.19.14
Written By: Elizabeth
LY Lunch Sales: $2494
Projected Sales: $ $2140
TY Lunch Sales: $1434
+/- : short 43% LY (why?)
Lunch Covers: 92
Avg PPA: $15.59
LY Dinner Sales: $3062
Projected Sales: $3510
TY Dinner Sales: $5263
+/- : beat LY 72% beat PS by $1753! woah
Dinner Covers: 185!!
Avg PPA: $28.45
Who expected that!?
For the day we ended up 21% over LY and over Projected by $1047
Weather: Sunny and pretty
Any Special events going on?: no? Football? Cowboys?
Who worked?: Kate, Joel, Krystin, Stephanie CL. Ixchel host, Jason SA, Mandy FR
Flow of Business, Cuts and Ticket Times:
AM: Incredibly slow lunch today and I'm not sure why. We never filled up, never even had a full sushi bar. I waited until 1:30 just to make sure, then I went down to 2, and then Just Stephanie at 2:30. It was incredibly slow. The only incident that occurred was a woman found a hair not only in her ginger and wasabi set up but also the diakon in her Hama toro bowl. Looked like dog hair to me. Ya know the kind I mean? Just, a short, black dog hair. Who knows. But I did comp the Hama toro and the edamame for the embarrassment. Other than that, no incidents.
Dinner: Dinner was a whole different ball game! We went on a wait at 6:30 and didn't get off the wait until 9:15. Had a few large parties walk in: 6, 8, and a 6. Plus the usual crowd of 2's and 4's. The wait time was running about 30 minutes, except for this one group that got quoted 30 but waited 50. They were super nice and understanding about it. I brought them some Miso Soups as soon as they sat and some edamame as well. Other than that, no incidents. Smooth and healthy evening!
here's a fun story though: this guy comes in asking about to-go and we tell him we don't do to-go. He said he works for Favor, a food deliver company, and he has a client that wants this. I told him I was real sorry but he was going to have to be the bearer of bad news and tell them that we don't do to-go. Felt so bad for the guy. Cool concept. bad execution. Though...I kinda want to try it one of these days when I'm craving Homeslice. (they don't deliver...they DO do to-go though) ;)
Specials?
Dinner:
Hot Rock 12
Poisson Cru 12
Iwashi Katsu
Cheesecake
3 Staff members that stood out (why/how):
Sayo kept a very well kept section tonight. Great prebussing
Also same goes for Krystin- fantastic prebussing and a table compliment as well!
Camacho seemed a little off tonight. Not sure what it was, but I can see what Cameron was saying about Friday night.
Note to Kayo: I overheard Jason SA saying to Hiroe that he wasn't going to sit down with you on a one on one because he might end up saying things that he didn't necessarily mean. And that instead he is going to email you. Just something I heard while typing my notes in the office :)
Any VIP's in?
Rachel & Carlos (they made a reso for Dec 26th too)
David & Ransom
Lynn & Erin & Olive
Meghan & Jeremy
Comps& Void Detail:
Lunch, the aforementioned items.
R&M needs?:
ABC came by today but I don't know what they were repairing. I thought they were spraying for bugs, but it was a plumber. The next time we have someone scheduled out can someone let me know what for and why?
Also, we did the vinegar wash on the tables, followed by the murphys wash. We stacked the chairs next to the sushi bar to allow ample overnight time for them to dry. Honestly, they still feel sticky. I felt one that dried. Someone suggested adding baking soda to the vinegar, but I told them to try it this way first. I didn't see much of a difference after all that though, to be honest. Kayo, you can be the judge.
Text Rodrigo to come this week and take down the bamboo blinds. I think all of the heat is over with.
86'd items/ need more?
LY Lunch Sales: $2494
Projected Sales: $ $2140
TY Lunch Sales: $1434
+/- : short 43% LY (why?)
Lunch Covers: 92
Avg PPA: $15.59
LY Dinner Sales: $3062
Projected Sales: $3510
TY Dinner Sales: $5263
+/- : beat LY 72% beat PS by $1753! woah
Dinner Covers: 185!!
Avg PPA: $28.45
Who expected that!?
For the day we ended up 21% over LY and over Projected by $1047
Weather: Sunny and pretty
Any Special events going on?: no? Football? Cowboys?
Who worked?: Kate, Joel, Krystin, Stephanie CL. Ixchel host, Jason SA, Mandy FR
Flow of Business, Cuts and Ticket Times:
AM: Incredibly slow lunch today and I'm not sure why. We never filled up, never even had a full sushi bar. I waited until 1:30 just to make sure, then I went down to 2, and then Just Stephanie at 2:30. It was incredibly slow. The only incident that occurred was a woman found a hair not only in her ginger and wasabi set up but also the diakon in her Hama toro bowl. Looked like dog hair to me. Ya know the kind I mean? Just, a short, black dog hair. Who knows. But I did comp the Hama toro and the edamame for the embarrassment. Other than that, no incidents.
Dinner: Dinner was a whole different ball game! We went on a wait at 6:30 and didn't get off the wait until 9:15. Had a few large parties walk in: 6, 8, and a 6. Plus the usual crowd of 2's and 4's. The wait time was running about 30 minutes, except for this one group that got quoted 30 but waited 50. They were super nice and understanding about it. I brought them some Miso Soups as soon as they sat and some edamame as well. Other than that, no incidents. Smooth and healthy evening!
here's a fun story though: this guy comes in asking about to-go and we tell him we don't do to-go. He said he works for Favor, a food deliver company, and he has a client that wants this. I told him I was real sorry but he was going to have to be the bearer of bad news and tell them that we don't do to-go. Felt so bad for the guy. Cool concept. bad execution. Though...I kinda want to try it one of these days when I'm craving Homeslice. (they don't deliver...they DO do to-go though) ;)
Specials?
Dinner:
Hot Rock 12
Poisson Cru 12
Iwashi Katsu
Cheesecake
3 Staff members that stood out (why/how):
Sayo kept a very well kept section tonight. Great prebussing
Also same goes for Krystin- fantastic prebussing and a table compliment as well!
Camacho seemed a little off tonight. Not sure what it was, but I can see what Cameron was saying about Friday night.
Note to Kayo: I overheard Jason SA saying to Hiroe that he wasn't going to sit down with you on a one on one because he might end up saying things that he didn't necessarily mean. And that instead he is going to email you. Just something I heard while typing my notes in the office :)
Any VIP's in?
Rachel & Carlos (they made a reso for Dec 26th too)
David & Ransom
Lynn & Erin & Olive
Meghan & Jeremy
Comps& Void Detail:
Lunch, the aforementioned items.
R&M needs?:
ABC came by today but I don't know what they were repairing. I thought they were spraying for bugs, but it was a plumber. The next time we have someone scheduled out can someone let me know what for and why?
Also, we did the vinegar wash on the tables, followed by the murphys wash. We stacked the chairs next to the sushi bar to allow ample overnight time for them to dry. Honestly, they still feel sticky. I felt one that dried. Someone suggested adding baking soda to the vinegar, but I told them to try it this way first. I didn't see much of a difference after all that though, to be honest. Kayo, you can be the judge.
Text Rodrigo to come this week and take down the bamboo blinds. I think all of the heat is over with.
86'd items/ need more?
Saturday, October 18, 2014
Saturday PM 10.18.14
Written By: Elizabeth
LY Dinner Sales: $6569
Projected Sales: $6990
TY Dinner Sales: $5936
+/- : down 10% and short $1054 PS. Ugh!!
Dinner Covers: 213 (10 under last Saturday PM's, but 10 over the 1st weekend)
Avg PPA: $27.87
Weather: Nice. Warm during the day, cool during the evening.
Any Special events going on?: UT Game at 7pm
Who worked?: Sophia, Lindsey, Naoto, Miho, Dusten CL. Ixchel Hosted, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
A really slow but steady evening. We didn't go on a wait until about 7:30 and at that point we had a walk in 8 top and then on the waitlist was a walk in 14 top. The 5:30 Reso cancelled, but then the 7:30 Reso disappeared and we didn't know if they cancelled or what, so we didn't seat the party room. I emailed support at Buzztable to troubleshoot the problem. But we did find the Reso's phone number and called them. They said they cancelled. Which makes sense now ,because at 4:50 Ixchel brought me the Ipad because over that 7:30 reso it had the numbers 3:59 real big over the left side of the reso. I guess it got glitchy and when they responded "cancel" it did that. That's my guess.
Anyhow, service itself ran really smoothly without one hitch. No long tickets, no irate guests. I mean, all in all it was a perfect night. The staff seemed jovial and in a good mood, floating around the floor helping one another. Lots of teamwork- Lindsey was helping pre bus other sections in her downtime, as was Miho.
Despite being on a wait there seemed to be a lot of downtime. We got off the wait at 9:30, but at that same time Sophia's 14 top got up, and those tables were turned, and the 9:30 reso of 9 were just sitting. So I kept everyone on until the tables were settled, then I went down to 2 at 10pm. and then just Dusten at 10:38
Ran a Sashimi contest tonight. Sophia and Naoto pointed out that they didn't think some things were counting towards sashimi sales, so I looked them up and fixed them. Originally Take made the goal $80, but since we changed a lot of it, I upped the Goal to the highest Sashimi sales over $80. Dusten won with $130, but Naoto wasn't far behind with $127 (so I bought him a slice of cheesecake that he was eyeing)
Specials? We had a lot of them tonight. May I suggest we only do a few specials per night, as this is a bit too many:
Hot Rock- 3
Poisson Cru (made it's own button) -12
Iwashi katsu (Tempura Spec)- 3
Fried Beet Fries (Kit Spec 2) -3
Pork Belly and Cabbage (kit special 1)- 2 (I believe those were Sushi man meals)
Tsukiki set- 3
Smokin' Sashimi- 10
Cheesecake- 2
Donuts -3
3 Staff members that stood out (why/how):
Like I referenced above, Lindsey was super helpful, and when tables were getting up she helped bus them
Sophia followed suit, since she only had the one 14 top in her section.
I saw Naoto soft greet at table when it was just he and dusten on. And it was so nice to see! Instead of walking by it and coming back, he simply made eye contact and told them he would be right back to take care of them (since he had dirty dishes in his hand). I really liked seeing that. That's how it should always go if the servers don't have enough time to do a full greet!
Any VIP's in?
Neal came in! That was it, really.
Comps& Void Detail:
Voided an Alone together for A6- changed mind. Voided a bottle of Snow Maiden A2- changed mind (mis understanding), Comp'd Kaki Fry for table 20, they said it tasted funky.
R&M needs?:
86'd items/ need more?
We need a stick lighter to keep at the host stand so they can light the candles at dinner. Everytime we get one it goes missing.
LY Dinner Sales: $6569
Projected Sales: $6990
TY Dinner Sales: $5936
+/- : down 10% and short $1054 PS. Ugh!!
Dinner Covers: 213 (10 under last Saturday PM's, but 10 over the 1st weekend)
Avg PPA: $27.87
Weather: Nice. Warm during the day, cool during the evening.
Any Special events going on?: UT Game at 7pm
Who worked?: Sophia, Lindsey, Naoto, Miho, Dusten CL. Ixchel Hosted, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
A really slow but steady evening. We didn't go on a wait until about 7:30 and at that point we had a walk in 8 top and then on the waitlist was a walk in 14 top. The 5:30 Reso cancelled, but then the 7:30 Reso disappeared and we didn't know if they cancelled or what, so we didn't seat the party room. I emailed support at Buzztable to troubleshoot the problem. But we did find the Reso's phone number and called them. They said they cancelled. Which makes sense now ,because at 4:50 Ixchel brought me the Ipad because over that 7:30 reso it had the numbers 3:59 real big over the left side of the reso. I guess it got glitchy and when they responded "cancel" it did that. That's my guess.
Anyhow, service itself ran really smoothly without one hitch. No long tickets, no irate guests. I mean, all in all it was a perfect night. The staff seemed jovial and in a good mood, floating around the floor helping one another. Lots of teamwork- Lindsey was helping pre bus other sections in her downtime, as was Miho.
Despite being on a wait there seemed to be a lot of downtime. We got off the wait at 9:30, but at that same time Sophia's 14 top got up, and those tables were turned, and the 9:30 reso of 9 were just sitting. So I kept everyone on until the tables were settled, then I went down to 2 at 10pm. and then just Dusten at 10:38
Ran a Sashimi contest tonight. Sophia and Naoto pointed out that they didn't think some things were counting towards sashimi sales, so I looked them up and fixed them. Originally Take made the goal $80, but since we changed a lot of it, I upped the Goal to the highest Sashimi sales over $80. Dusten won with $130, but Naoto wasn't far behind with $127 (so I bought him a slice of cheesecake that he was eyeing)
Specials? We had a lot of them tonight. May I suggest we only do a few specials per night, as this is a bit too many:
Hot Rock- 3
Poisson Cru (made it's own button) -12
Iwashi katsu (Tempura Spec)- 3
Fried Beet Fries (Kit Spec 2) -3
Pork Belly and Cabbage (kit special 1)- 2 (I believe those were Sushi man meals)
Tsukiki set- 3
Smokin' Sashimi- 10
Cheesecake- 2
Donuts -3
3 Staff members that stood out (why/how):
Like I referenced above, Lindsey was super helpful, and when tables were getting up she helped bus them
Sophia followed suit, since she only had the one 14 top in her section.
I saw Naoto soft greet at table when it was just he and dusten on. And it was so nice to see! Instead of walking by it and coming back, he simply made eye contact and told them he would be right back to take care of them (since he had dirty dishes in his hand). I really liked seeing that. That's how it should always go if the servers don't have enough time to do a full greet!
Any VIP's in?
Neal came in! That was it, really.
Comps& Void Detail:
Voided an Alone together for A6- changed mind. Voided a bottle of Snow Maiden A2- changed mind (mis understanding), Comp'd Kaki Fry for table 20, they said it tasted funky.
R&M needs?:
86'd items/ need more?
We need a stick lighter to keep at the host stand so they can light the candles at dinner. Everytime we get one it goes missing.
Saturday AM 10.18.14
Written By:Cameron Stangel
LY Lunch Sales:$2144
Projected Sales:$2240
TY Lunch Sales:$2468
+/- :Beat projections by $228. Up LY lunch by $324
Lunch Covers:149
Avg PPA:$16.56
Weather: Warm 75
Any Special events going on?: None, 7pm UT game
Who worked?: Sayo, Krystin, Joel, Johnny, Hiroe (FR), Ixchel (H), Jason (SA)
Flow of Business, Cuts and Ticket Times:
What an interesting start to a Saturday..By 11:40 we have only seen 3 tables come in. No one was in line rushing the door, we didn't get our first table until probably 11:25. By 12:45 we were nearly 1/2 full. By 1pm we have only had 63 covers.. I had a feeling there might be a late pop so I wanted to hold off on cuts just for a little bit.
We did pick up and went on a short wait for a six and 2 four tops. We continued to get a steady influx of customers until about 2:30pm to where it slowed down a lot. I went 3 on at 1:30pm..and 1 on at 2:35pm
The schedule was a little funky today. I think the template for Support staff still somehow accounted for Diana....? Anyways Diana was scheduled at 4:30 and Ixchel at 6pm. I asked Ixchel to come back at 4:30. She is hosting alone tonight but Krystin is CT so will be able to help if need be. I bought Ixchels lunch for being flexible about her in times and working a big double.
Specials?
Bento$16-26
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Kome Bucks bento winner
void Ten Zaru change mind wasnt made; bento
There was a piece of tissue or paper towel in S8 yakiniku, guest wasn't deeply upset but wanted it remade. I gave him Kome$ for his next visit.
R&M needs?:
Orlando found a roach in the dish pit and Joel found one in the server station by the plates and soy sauce dishes..a big one...its that time of year again :-/ can we get someone out to spray maybe? or any preventative methods?
86'd items/ need more?
LY Lunch Sales:$2144
Projected Sales:$2240
TY Lunch Sales:$2468
+/- :Beat projections by $228. Up LY lunch by $324
Lunch Covers:149
Avg PPA:$16.56
Weather: Warm 75
Any Special events going on?: None, 7pm UT game
Who worked?: Sayo, Krystin, Joel, Johnny, Hiroe (FR), Ixchel (H), Jason (SA)
Flow of Business, Cuts and Ticket Times:
What an interesting start to a Saturday..By 11:40 we have only seen 3 tables come in. No one was in line rushing the door, we didn't get our first table until probably 11:25. By 12:45 we were nearly 1/2 full. By 1pm we have only had 63 covers.. I had a feeling there might be a late pop so I wanted to hold off on cuts just for a little bit.
We did pick up and went on a short wait for a six and 2 four tops. We continued to get a steady influx of customers until about 2:30pm to where it slowed down a lot. I went 3 on at 1:30pm..and 1 on at 2:35pm
The schedule was a little funky today. I think the template for Support staff still somehow accounted for Diana....? Anyways Diana was scheduled at 4:30 and Ixchel at 6pm. I asked Ixchel to come back at 4:30. She is hosting alone tonight but Krystin is CT so will be able to help if need be. I bought Ixchels lunch for being flexible about her in times and working a big double.
Specials?
Bento$16-26
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Kome Bucks bento winner
void Ten Zaru change mind wasnt made; bento
There was a piece of tissue or paper towel in S8 yakiniku, guest wasn't deeply upset but wanted it remade. I gave him Kome$ for his next visit.
R&M needs?:
Orlando found a roach in the dish pit and Joel found one in the server station by the plates and soy sauce dishes..a big one...its that time of year again :-/ can we get someone out to spray maybe? or any preventative methods?
86'd items/ need more?
Friday, October 17, 2014
Friday PM 10.17.14
Written By:Cameron Stangel
LY Dinner Sales:$6432
Projected Sales:$6557
TY Dinner Sales:$6111
+/- :Missed projections by $446.....BUT beast LY dinner by $64
Dinner Covers:200
Avg PPA:$30.56
Weather: Hot but a nice cool evening
Any Special events going on?: None, FRIDAY
Who worked?: Joel, Sayo, Sophia, Dusten, Jason, Jason (SA), Ruthy (H), Krystin (H), Kaori(FR)
Flow of Business, Cuts and Ticket Times:
Tonight was great. We were busy and on a full wait by 6:30. We stayed on a consistent full wait by 10pm. It was go time and everyone was ready. It seemed like something was wrong with Jason (server) he was acting very strange the whole night..maybe he was tired from working this morning I'm not too sure. I tried asking if everything was ok but he didn't say much...Sayo struggled a little but in the beginning..She fell behind a little bit and a parfait threw her off which I was able to help her with. She just needed to gather her thoughts in order. I noticed she doesn't ask for help unless she absolutely needs it, never if it may help her get ahead a little bit like getting set ups or waters which I told her its ok to ask for just so she doesn't fall completely behind trying to rush and remember everything. After that she was fine and hung in there for a busy Friday night shift.
Joel got triple sat when we were on wait because his whole section got up at once. The host tried to stagger as best as they could for him, but it still was busy. I found Jason SA wiping down plates saying Joel asked him for help. I look into the dining room and see 4 tables dirty and not set up, we are on a 15 party wait and waters are not full. I told Jason, and Joel, setting tables are part of Jason's responsibility. If he needs help setting up tables with wasabi/ginger etc then I can help but he cant pull Jason to be in the server station to do that and have him off the floor when we are on such a long wait..
I went 3 on at 9:45pm with full sections and 1 on at 10:45pm. After the first cut we really slowed down. We only had one new customer come in at 10:20ish. It was crazy having such a full shift then having every single customer out of the restaurant by 10:50pm! Pretty cool.
Specials?
Ceviche -15
Iwashi-3
Smoking sashimi-15
doughnuts-9
3 Staff members that stood out (why/how):
Sayo got in the weeds a little bit. She gets quite when she is focused so I have to ask if she needs help, she won't ask all the time yet.
Joel and Jason as stated above.
Any VIP's in?
Comps& Void Detail:
Sip slurp sushi
Kome bucks
15% off La dolce vida
misring on a tsukiji carp, double order
bday promo 10% buzz table
buzz table edamame
extra unagi and tamago from Sophias table. They paid and left and had forgotten to eat it. All her tables ordered omakase (ALL her tables) and she said she lost track on what table orderd what ssince things came out at different times, and they took off without eating it
Sashimi sales contest $75+ wins. Dusten won after selling a large sashimi+his usual sushi bar haul. Everyone else were convinced they had won as well but with only $35 or so, they said it seemed like they had more but nope, they should sell more!!
R&M needs?:
86'd items/ need more?
LY Dinner Sales:$6432
Projected Sales:$6557
TY Dinner Sales:$6111
+/- :Missed projections by $446.....BUT beast LY dinner by $64
Dinner Covers:200
Avg PPA:$30.56
Weather: Hot but a nice cool evening
Any Special events going on?: None, FRIDAY
Who worked?: Joel, Sayo, Sophia, Dusten, Jason, Jason (SA), Ruthy (H), Krystin (H), Kaori(FR)
Flow of Business, Cuts and Ticket Times:
Tonight was great. We were busy and on a full wait by 6:30. We stayed on a consistent full wait by 10pm. It was go time and everyone was ready. It seemed like something was wrong with Jason (server) he was acting very strange the whole night..maybe he was tired from working this morning I'm not too sure. I tried asking if everything was ok but he didn't say much...Sayo struggled a little but in the beginning..She fell behind a little bit and a parfait threw her off which I was able to help her with. She just needed to gather her thoughts in order. I noticed she doesn't ask for help unless she absolutely needs it, never if it may help her get ahead a little bit like getting set ups or waters which I told her its ok to ask for just so she doesn't fall completely behind trying to rush and remember everything. After that she was fine and hung in there for a busy Friday night shift.
Joel got triple sat when we were on wait because his whole section got up at once. The host tried to stagger as best as they could for him, but it still was busy. I found Jason SA wiping down plates saying Joel asked him for help. I look into the dining room and see 4 tables dirty and not set up, we are on a 15 party wait and waters are not full. I told Jason, and Joel, setting tables are part of Jason's responsibility. If he needs help setting up tables with wasabi/ginger etc then I can help but he cant pull Jason to be in the server station to do that and have him off the floor when we are on such a long wait..
I went 3 on at 9:45pm with full sections and 1 on at 10:45pm. After the first cut we really slowed down. We only had one new customer come in at 10:20ish. It was crazy having such a full shift then having every single customer out of the restaurant by 10:50pm! Pretty cool.
Specials?
Ceviche -15
Iwashi-3
Smoking sashimi-15
doughnuts-9
3 Staff members that stood out (why/how):
Sayo got in the weeds a little bit. She gets quite when she is focused so I have to ask if she needs help, she won't ask all the time yet.
Joel and Jason as stated above.
Any VIP's in?
Comps& Void Detail:
Sip slurp sushi
Kome bucks
15% off La dolce vida
misring on a tsukiji carp, double order
bday promo 10% buzz table
buzz table edamame
extra unagi and tamago from Sophias table. They paid and left and had forgotten to eat it. All her tables ordered omakase (ALL her tables) and she said she lost track on what table orderd what ssince things came out at different times, and they took off without eating it
Sashimi sales contest $75+ wins. Dusten won after selling a large sashimi+his usual sushi bar haul. Everyone else were convinced they had won as well but with only $35 or so, they said it seemed like they had more but nope, they should sell more!!
R&M needs?:
86'd items/ need more?
Thursday, October 16, 2014
Thursday PM 10.16.14
Written By: Cameron Stangel
LY Dinner Sales:$3978
Projected Sales:$4208
TY Dinner Sales:$4356
+/- :Beat projections by $148. Up 10% and $378 from LY
Dinner Covers:165
Avg PPA:$28.97
Weather: Warm again
Any Special events going on?: La Dolce Vida
Who worked?: Sayo, Kate, Sophia, Naoto, Dustin, Ixchel (H), Ruthy (H), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Naoto printed out his updated FH and TABC. I put it in hot schedules as well as the spread sheet and binder.
Tonight seemed to get off to a normal Thursday night. We were full by 7pm, and on a wait here and there by incomplete parties and people opting out of the sushi bar. by 7:30 we were on a full wait sushi bar included. It was a nice change of pace compared to the last few nights! We had mostly 3-4 tops tonight, it was nice to have poeple going out to dinner again!! We were on wait until 8:45om to when I went 3 on.
sashimi contest, $50+ gets $10 Kome. I like this contest, Dustin sold a small sashimi and after that everyone was checking their sashimi sales and were surprised to see they only sold maybe even one! I explained that even though they are selling sushibar items, sashimi sales are super low and they should be aware to try and bring them up! Sophia mentioned when she looked at her sashimi sales how low they were and how she really should be selling and pushing more. I want them to be aware of what they're selling and how much of it, just like why I have them check to see how far away from the sales goal they are.
Tonight didn't seem too busy becasue it ran so smooth. Everyone was on their A game it was great. I went 3 on at 8:45 and we were still steady with business. I went 2 on at 9:15 and 1 on at 9:45
Specials?
Ceviche-9
Iwashi-1
Doughnuts-4
3 Staff members that stood out (why/how):
Sophia and Sayo did a great job with the front and back As. really worked together. I corrected Sayo by reminding her to help buss her tables when she was just walking by them.
When Ixchel was cut I told her to clean the bathrooms..she clocked out without doing so and I reminded her if she is 1st host cut she has to do some sidework especially if I am telling her to help out.
Any VIP's in?
Comps& Void Detail:
F&F
Sip slurp sushi
Kome bucks
R&M needs?:
86'd items/ need more?
LY Dinner Sales:$3978
Projected Sales:$4208
TY Dinner Sales:$4356
+/- :Beat projections by $148. Up 10% and $378 from LY
Dinner Covers:165
Avg PPA:$28.97
Weather: Warm again
Any Special events going on?: La Dolce Vida
Who worked?: Sayo, Kate, Sophia, Naoto, Dustin, Ixchel (H), Ruthy (H), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Naoto printed out his updated FH and TABC. I put it in hot schedules as well as the spread sheet and binder.
Tonight seemed to get off to a normal Thursday night. We were full by 7pm, and on a wait here and there by incomplete parties and people opting out of the sushi bar. by 7:30 we were on a full wait sushi bar included. It was a nice change of pace compared to the last few nights! We had mostly 3-4 tops tonight, it was nice to have poeple going out to dinner again!! We were on wait until 8:45om to when I went 3 on.
sashimi contest, $50+ gets $10 Kome. I like this contest, Dustin sold a small sashimi and after that everyone was checking their sashimi sales and were surprised to see they only sold maybe even one! I explained that even though they are selling sushibar items, sashimi sales are super low and they should be aware to try and bring them up! Sophia mentioned when she looked at her sashimi sales how low they were and how she really should be selling and pushing more. I want them to be aware of what they're selling and how much of it, just like why I have them check to see how far away from the sales goal they are.
Tonight didn't seem too busy becasue it ran so smooth. Everyone was on their A game it was great. I went 3 on at 8:45 and we were still steady with business. I went 2 on at 9:15 and 1 on at 9:45
Specials?
Ceviche-9
Iwashi-1
Doughnuts-4
3 Staff members that stood out (why/how):
Sophia and Sayo did a great job with the front and back As. really worked together. I corrected Sayo by reminding her to help buss her tables when she was just walking by them.
When Ixchel was cut I told her to clean the bathrooms..she clocked out without doing so and I reminded her if she is 1st host cut she has to do some sidework especially if I am telling her to help out.
Any VIP's in?
Comps& Void Detail:
F&F
Sip slurp sushi
Kome bucks
R&M needs?:
86'd items/ need more?
Thurs AM 10.16.14
Written By: Elizabeth
LY Lunch Sales: $1361
Projected Sales: $1656
TY Lunch Sales: $1737
+/- : beat LY by 28% and PS by $81
Lunch Covers: 105 (beat out last week by 15 and the 1st week by 10)
Avg PPA: $16.54
Weather: Warm but nice. good patio weather
Any Special events going on?:
Who worked?: Johnny, Clair, lindsey, Lynn CL. Junko host, Jonathan SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
It started slow and remained slow, so at 12:30 I went down to 2- Lynn & Johnny. Given that the rest of the week was incredibly slow I wasn't expecting too much. Of course, Murphy's law kicks in, and we got hit hard at 1:15. At this point Clair and Lindsey were gone, but Johnny and Lynn handled the volume well. Junko was able to stagger the seating enough to give them both a chance to get drinks before getting sat again.
Only had one issue early on and it was with a spicy miso ramen, her noodles were hard and clumpy, and her friends were really nice. So I had them re make it. She was happy in the end. I discounted it 50% for the inconvenience.
3 Staff members that stood out (why/how):
*Despite feeling a little under the weather, johnny sucked it up and pulled through to work a strong shift. Only had a few misrings in the beginning of his shift when it was slow, and he was able to catch them before they got made.
*Kaori did a great job with full hands in and out. She was bussing tables in her downtime and staying productive.
Any VIP's in?
Comps& Void Detail:
50% Recovery for spicy miso. 2 voids for johnny.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1361
Projected Sales: $1656
TY Lunch Sales: $1737
+/- : beat LY by 28% and PS by $81
Lunch Covers: 105 (beat out last week by 15 and the 1st week by 10)
Avg PPA: $16.54
Weather: Warm but nice. good patio weather
Any Special events going on?:
Who worked?: Johnny, Clair, lindsey, Lynn CL. Junko host, Jonathan SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
It started slow and remained slow, so at 12:30 I went down to 2- Lynn & Johnny. Given that the rest of the week was incredibly slow I wasn't expecting too much. Of course, Murphy's law kicks in, and we got hit hard at 1:15. At this point Clair and Lindsey were gone, but Johnny and Lynn handled the volume well. Junko was able to stagger the seating enough to give them both a chance to get drinks before getting sat again.
Only had one issue early on and it was with a spicy miso ramen, her noodles were hard and clumpy, and her friends were really nice. So I had them re make it. She was happy in the end. I discounted it 50% for the inconvenience.
3 Staff members that stood out (why/how):
*Despite feeling a little under the weather, johnny sucked it up and pulled through to work a strong shift. Only had a few misrings in the beginning of his shift when it was slow, and he was able to catch them before they got made.
*Kaori did a great job with full hands in and out. She was bussing tables in her downtime and staying productive.
Any VIP's in?
Comps& Void Detail:
50% Recovery for spicy miso. 2 voids for johnny.
R&M needs?:
86'd items/ need more?
Wednesday, October 15, 2014
Wednesday AM&PM 10.15.14
Written By:Cameron Stangel
LY Lunch Sales:$1329
Projected Sales:$1540
TY Lunch Sales:$1198
+/- :Short $342 from projections. Down $131 and 10% from LY lunch
Lunch Covers:75
Avg PPA:$15.97
LY Dinner Sales:$3243
Projected Sales:$3942
TY Dinner Sales:$3187
+/- :Sort projections by $755. Short LY dinner by $56. Down 4% over whole day LY
Dinner Covers:110
Avg PPA:$$28.97
Weather:Mid 80s and sunny!
Any Special events going on?: None
Who worked?:Kate, Lindsey, Sophia, Lynn, Mandy (FR), Junko (H), Jonathan (SA)
Kate, Lindsey, Sophia, Clair, Naoto, Ruthy (H), Mandy (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times:
Overall today was really mellow, once again. We never filled up or went on wait either in the morning or night. This morning we had our usual casual lunch scheduled diners but no rush and no wait. At 12:20 I went 3 on and 12:45 went 2 on. Even though we were slow I could see Joseph still struggling with the rolls. He forgot the sauce on a couple and added some additional ingredients to others..I caught them all before they had a chance to go out, but still..more practice?
Tonight was a lot like last night. Very slow. Never went on wait, never filled up. For the most part everyone had 2 tables at any point. We got a little tiny late pop arond 8:30 which was over within minutes. One table was waiting (for a table, no sushi bar). Other than that, really mellow and slow. Went 3 on at 8pm, 2 on at 8:45 and 1 on at 9:20pm. No last minute customers, although even though Sophia was cut at 9:20pm she still holds the record for having the last table....every time!funny but also sa
Specials?
Smoking Sashimi-12
KS1 Ceviche-5
KS2 Iwashi-0
doughnuts-0
3 Staff members that stood out (why/how):
Joseph seems to still be struggling at Sushi bar. It was not busy at all on bar and he was getting very flustered, having 30 minute roll ticket times. I also caught a surf&turf which he added carrots to and an austin roll with out the eel sauce. The crunchy dynamite was 30 minutes.
Any VIP's in?
Sophia is always a trooper staying helpful until her last table leaves
it was very slow but Kaori's pace. She was able to keep up on her own for the most part.
Had an interview with Alexandria Subia. It went really well she seems very eager to learn and grow within the company. Hopefully tomorrow we can discuss new staff additions.
Comps& Void Detail:
buzz table promo bday
misring spooky roll, put in twice by accident, wasnt made
misring KS 2 supposed to be KS1
R&M needs?:
Got a call from the city of Austin...A technician is coming to look at the fallen speed limit sign in 8-10 business days.....ugh well its better than 8-10 weeks. I told her it was a hazardous obstruction blocking the entire sidewalk and we need to have it fixed/removed immediately. She said she will put that in the notes and have someone come as soon as possible.... I will call them tomorrow to check as well and if anyone is interested she said to call 311 and give our reference case # of 14-00221826 to check the status
86'd items/ need more?
LY Lunch Sales:$1329
Projected Sales:$1540
TY Lunch Sales:$1198
+/- :Short $342 from projections. Down $131 and 10% from LY lunch
Lunch Covers:75
Avg PPA:$15.97
LY Dinner Sales:$3243
Projected Sales:$3942
TY Dinner Sales:$3187
+/- :Sort projections by $755. Short LY dinner by $56. Down 4% over whole day LY
Dinner Covers:110
Avg PPA:$$28.97
Weather:Mid 80s and sunny!
Any Special events going on?: None
Who worked?:Kate, Lindsey, Sophia, Lynn, Mandy (FR), Junko (H), Jonathan (SA)
Kate, Lindsey, Sophia, Clair, Naoto, Ruthy (H), Mandy (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times:
Overall today was really mellow, once again. We never filled up or went on wait either in the morning or night. This morning we had our usual casual lunch scheduled diners but no rush and no wait. At 12:20 I went 3 on and 12:45 went 2 on. Even though we were slow I could see Joseph still struggling with the rolls. He forgot the sauce on a couple and added some additional ingredients to others..I caught them all before they had a chance to go out, but still..more practice?
Tonight was a lot like last night. Very slow. Never went on wait, never filled up. For the most part everyone had 2 tables at any point. We got a little tiny late pop arond 8:30 which was over within minutes. One table was waiting (for a table, no sushi bar). Other than that, really mellow and slow. Went 3 on at 8pm, 2 on at 8:45 and 1 on at 9:20pm. No last minute customers, although even though Sophia was cut at 9:20pm she still holds the record for having the last table....every time!funny but also sa
Specials?
Smoking Sashimi-12
KS1 Ceviche-5
KS2 Iwashi-0
doughnuts-0
3 Staff members that stood out (why/how):
Joseph seems to still be struggling at Sushi bar. It was not busy at all on bar and he was getting very flustered, having 30 minute roll ticket times. I also caught a surf&turf which he added carrots to and an austin roll with out the eel sauce. The crunchy dynamite was 30 minutes.
Any VIP's in?
Sophia is always a trooper staying helpful until her last table leaves
it was very slow but Kaori's pace. She was able to keep up on her own for the most part.
Had an interview with Alexandria Subia. It went really well she seems very eager to learn and grow within the company. Hopefully tomorrow we can discuss new staff additions.
Comps& Void Detail:
buzz table promo bday
misring spooky roll, put in twice by accident, wasnt made
misring KS 2 supposed to be KS1
R&M needs?:
Got a call from the city of Austin...A technician is coming to look at the fallen speed limit sign in 8-10 business days.....ugh well its better than 8-10 weeks. I told her it was a hazardous obstruction blocking the entire sidewalk and we need to have it fixed/removed immediately. She said she will put that in the notes and have someone come as soon as possible.... I will call them tomorrow to check as well and if anyone is interested she said to call 311 and give our reference case # of 14-00221826 to check the status
86'd items/ need more?
Tuesday, October 14, 2014
Tuesday AM&PM 10.14.14
Written By: Cameron Stangel
LY Lunch Sales:$1391
Projected Sales:$1280
TY Lunch Sales:$1504
+/- :Beat projections by $224 and LY lunch by $113. Up 8% over LY lunch
Lunch Covers:76
Avg PPA:$19.79
LY Dinner Sales:$3451
Projected Sales:$3672
TY Dinner Sales:$2421
+/- :Missed projections by $1251. Down LY dinner by $1030. Dow 30% in dinner. Down 19% for the whole day
Dinner Covers:93
Avg PPA:$26.03
Weather:High 70s......so nice!
Any Special events going on?: None that I am aware of
Who worked?:Lindsey, Clair, Johnny, Kate, Mandy (SA), Junko (H), Kaori (FR)
Clair, Lindsey, Stephanie, Jason, Krystin, Ruthy (H), Ixchel (FR), Mandy (SA)
Flow of Business, Cuts and Ticket Times:
This morning got off to a slow start. We never went on wait and we filled up everything except the sushi bar at 12:45pm. We didn't end up staying full, people left and more people didn't really come in so I cut Lindsey at 12:45 but then ended up cutting Clair at 2 anyways. They were both on doubles and probably wanted to get out for a little. Kate closed and Johnny wasn't cut until 1:45, just got give Kate a little help if any last minute diners came in.
Everyone seemed really happy with the revised seating policy. A few regulars who were expecting to have to wait until their joiners arrived were delightfully surprised when we said they could sit down ahead of time, while it was not during peak hours.
Well..tonight.was.slow. With only 32 covers by 7:15pm..By 8pm we were almost full in the restaurant but sushi bar was a ghost town. Between 5 and 8 there was only ONE customer who sat at the sushi bar. Yikes. Ruthy was trying to sell it to everyone who walked in but it was table dining tonight. I went 3 on at 8pm and felt bad becasue the closer, Clair, had only had one table. I decided that the sushi bar was just obviously not going to fill up tonight so instead of giving my usual sushi bar addition of A5 abnd B2, I thought it would only be fair to break into 3 on lunch sections and split the bar 3 ways. This ended up working out great Clair who was about 20 covers behind everyone else was able to catch up with out her getting double or triple sat, and with out cutting too much help. I went 2 on at 8:45 after it really died down and 1 on at 9:35pm.
Specials?
Bento-9
Sake/Hama toro carpaccio-
3 Staff members that stood out (why/how):
I could tell Clair was disappointed and upset that she was a double and didn't get a single customer for 2 hours...I know the feeling and as soon as she got her first customer I saw her walk from the back pulling herself together, faking a smile and did a great job not letting any customer know she was upset. Servers tend to wear their heart on their sleeves and Clair did a great job not letting this bad start ruin her night. Kudos.
Mandy is getting quicker at SA. Ixchel is also really succeeding at FR
Any VIP's in?
Comps& Void Detail:
15% sip, slurp sushi
F&F
Void Katsuo wasn't made, wanted Katsuo Tataki
Void Fish and chips misring to Kome Fry
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$1391
Projected Sales:$1280
TY Lunch Sales:$1504
+/- :Beat projections by $224 and LY lunch by $113. Up 8% over LY lunch
Lunch Covers:76
Avg PPA:$19.79
LY Dinner Sales:$3451
Projected Sales:$3672
TY Dinner Sales:$2421
+/- :Missed projections by $1251. Down LY dinner by $1030. Dow 30% in dinner. Down 19% for the whole day
Dinner Covers:93
Avg PPA:$26.03
Weather:High 70s......so nice!
Any Special events going on?: None that I am aware of
Who worked?:Lindsey, Clair, Johnny, Kate, Mandy (SA), Junko (H), Kaori (FR)
Clair, Lindsey, Stephanie, Jason, Krystin, Ruthy (H), Ixchel (FR), Mandy (SA)
Flow of Business, Cuts and Ticket Times:
This morning got off to a slow start. We never went on wait and we filled up everything except the sushi bar at 12:45pm. We didn't end up staying full, people left and more people didn't really come in so I cut Lindsey at 12:45 but then ended up cutting Clair at 2 anyways. They were both on doubles and probably wanted to get out for a little. Kate closed and Johnny wasn't cut until 1:45, just got give Kate a little help if any last minute diners came in.
Everyone seemed really happy with the revised seating policy. A few regulars who were expecting to have to wait until their joiners arrived were delightfully surprised when we said they could sit down ahead of time, while it was not during peak hours.
Well..tonight.was.slow. With only 32 covers by 7:15pm..By 8pm we were almost full in the restaurant but sushi bar was a ghost town. Between 5 and 8 there was only ONE customer who sat at the sushi bar. Yikes. Ruthy was trying to sell it to everyone who walked in but it was table dining tonight. I went 3 on at 8pm and felt bad becasue the closer, Clair, had only had one table. I decided that the sushi bar was just obviously not going to fill up tonight so instead of giving my usual sushi bar addition of A5 abnd B2, I thought it would only be fair to break into 3 on lunch sections and split the bar 3 ways. This ended up working out great Clair who was about 20 covers behind everyone else was able to catch up with out her getting double or triple sat, and with out cutting too much help. I went 2 on at 8:45 after it really died down and 1 on at 9:35pm.
Specials?
Bento-9
Sake/Hama toro carpaccio-
3 Staff members that stood out (why/how):
I could tell Clair was disappointed and upset that she was a double and didn't get a single customer for 2 hours...I know the feeling and as soon as she got her first customer I saw her walk from the back pulling herself together, faking a smile and did a great job not letting any customer know she was upset. Servers tend to wear their heart on their sleeves and Clair did a great job not letting this bad start ruin her night. Kudos.
Mandy is getting quicker at SA. Ixchel is also really succeeding at FR
Any VIP's in?
Comps& Void Detail:
15% sip, slurp sushi
F&F
Void Katsuo wasn't made, wanted Katsuo Tataki
Void Fish and chips misring to Kome Fry
R&M needs?:
86'd items/ need more?
Monday, October 13, 2014
Monday 10/13 recap
Written By: Dusten
LY Lunch Sales: 2139
Projected Sales: 2475
TY Lunch Sales: 2509
+/- : up 17% from LY, $34 over projected.
Lunch Covers: 155
Avg PPA:16.19
LY Dinner Sales: 3220
Projected Sales: 4111
TY Dinner Sales: 4689
+/- :$578 over projected and up 41% over LY
Dinner Covers:175
Avg PPA:26.79
Weather: windy but super nice. 70's all day, 60's at night.
Any Special events going on?: Columbus Day or rather... Indigenous People's Recognition Day
Who worked?:AM: Joel, Sayo, Krystin, Kate CL, Jason SA, Mandy H, Hiroe FR.
PM: Clair, Camacho, Joel, Muho, Kaye CL, Hiroe FR, Amanda H, and Kaori SA.
Flow of Business, Cuts and Ticket Times:All day we were busy. Holiday or not, Monday's seem to be on a trend of increased business. Kitchen got hit pretty hard for lunch especially. Tons of ramen and teishoku going out it seemed. Had a couple items take half an hour to go out. I had servers use the annual observation of the horrible genocide perpetrated by the original conquistador (Columbus Day) to cover our butts on long ticket times. Only felt compelled to comp one gyoza because of ticket time. I don't know if we were actually busier than other Monday's... or even last Monday, but at least on the FOH end, servers ought to be prepared to offer updates and reasonable explanations to customers regarding inordinate ticket times when applicable. I also did all I could to keep the kitchen up to speed in the influx of large tables.
Dinner was pretty much the same, but the sushi bar seemed to catch the brunt of the tickets this time. I was a little surprised that we still only had two servers until 6pm on a national holiday, but was glad it was Clair and Camacho. They both put their heads down and trudged through what I'm certain was a lucrative first hour. We were nearly full by the time Kate, Miho and Joel showed. Really only a few spots at the bar were available and Kate took those as they were sat. Things died down briefly around 6:45 but soon picked up and we went on a light wait for about an hour. No real campers. Everyone seemed happy.
Specials?
AM: 7 Bento Boxes
PM: 9 smoking sashimi
3 Staff members that stood out (why/how): AM...
-Brought Mandy up to speed on seating policies during lunch. I caught her following the strict no incomplete party rules at the beginning of lunch while slow. She hadn't hosted in two weeks or so.
-Jason Clark has come a long way. He's quick. I try to assist in clearing tables during lunch and he's usually already got a tray, towel, I don't have to tell him anything twice. We had a near non-verbal thing going on.
-Kate was super busy for lunch today. Mandy stuck her with all the 2-tops that wanted one of our available 4-top tables until the sushi bar was full. And then she had a sizable table in the party room. She was busy but kept cool and handled it like it was nearly nothing.
PM...
Miho and Joel were great helping out until their sections were clear. Kate was also on point for having worked a long day. I had a good chat with Kaori tonight about her performance as an SA. She's not as efficient as she'd like to be i think, but I told her that comes with practice. I tend to help out on the floor and I think she was worried that might be reflecting poorly on her performance. I told her she was doing fine. As long as she felt she could improve that she will ultimately find ways to do so. I also told her me helping with bussing and resetting tables is in no way any judgement against her, but if it encourages her to work smarter... then that may very well be my intention as well. I just reiterated that the more time the servers can spend helping their tables, the more money she can ultimately make. I understood that as a food runner and made that my priority then and I saw a light bulb go off when I said that one to her.
Any VIP's in? Sashimi Steve for lunch.
Dinner, Ssteve Ssimmerss and Tamara from Sa-Ten came in together for dinner with Steve's roommate. Some Easy Tiger Folk occupied the party room tonight. Sushi Bar Joe aka 'Mandrew' came in for dinner. Clair waited on them and they were actually kinda high maintenance asking for lots of extraneous things like sauces and tempura flakes, but nice about it.
Comps& Void Detail:Lunch table didn't care for their bloody mary. nothing wrong with it. just not to their liking. DNL to that. Did a long ticket time comp for a gyoza at lunch. $1 kome buck to a seaweed salad or something that didn't quite get rung in time for the happy hour rate. Employee discount for Sushi Joe, Steve and Tamara (together on discount of course). Misring for an iced tea, shishamo misring, and a longhorn roll wasn't made. that seemed suspect, but I never saw anything to suggest otherwise. SIN discount to the easy tiger party.
R&M needs?: Shouldn't the Red Maple be refrigerated immediately when we get it?? I had Jason put that in there tonight. The ice machine repair guys came out again today. They said the last guys out didn't hook-up the ewater pipes correctly whiched caused the trouble this morning. everything seems to be fine now.
86'd items/ need more? coconut sake
LY Lunch Sales: 2139
Projected Sales: 2475
TY Lunch Sales: 2509
+/- : up 17% from LY, $34 over projected.
Lunch Covers: 155
Avg PPA:16.19
LY Dinner Sales: 3220
Projected Sales: 4111
TY Dinner Sales: 4689
+/- :$578 over projected and up 41% over LY
Dinner Covers:175
Avg PPA:26.79
Weather: windy but super nice. 70's all day, 60's at night.
Any Special events going on?: Columbus Day or rather... Indigenous People's Recognition Day
Who worked?:AM: Joel, Sayo, Krystin, Kate CL, Jason SA, Mandy H, Hiroe FR.
PM: Clair, Camacho, Joel, Muho, Kaye CL, Hiroe FR, Amanda H, and Kaori SA.
Flow of Business, Cuts and Ticket Times:All day we were busy. Holiday or not, Monday's seem to be on a trend of increased business. Kitchen got hit pretty hard for lunch especially. Tons of ramen and teishoku going out it seemed. Had a couple items take half an hour to go out. I had servers use the annual observation of the horrible genocide perpetrated by the original conquistador (Columbus Day) to cover our butts on long ticket times. Only felt compelled to comp one gyoza because of ticket time. I don't know if we were actually busier than other Monday's... or even last Monday, but at least on the FOH end, servers ought to be prepared to offer updates and reasonable explanations to customers regarding inordinate ticket times when applicable. I also did all I could to keep the kitchen up to speed in the influx of large tables.
Dinner was pretty much the same, but the sushi bar seemed to catch the brunt of the tickets this time. I was a little surprised that we still only had two servers until 6pm on a national holiday, but was glad it was Clair and Camacho. They both put their heads down and trudged through what I'm certain was a lucrative first hour. We were nearly full by the time Kate, Miho and Joel showed. Really only a few spots at the bar were available and Kate took those as they were sat. Things died down briefly around 6:45 but soon picked up and we went on a light wait for about an hour. No real campers. Everyone seemed happy.
Specials?
AM: 7 Bento Boxes
PM: 9 smoking sashimi
3 Staff members that stood out (why/how): AM...
-Brought Mandy up to speed on seating policies during lunch. I caught her following the strict no incomplete party rules at the beginning of lunch while slow. She hadn't hosted in two weeks or so.
-Jason Clark has come a long way. He's quick. I try to assist in clearing tables during lunch and he's usually already got a tray, towel, I don't have to tell him anything twice. We had a near non-verbal thing going on.
-Kate was super busy for lunch today. Mandy stuck her with all the 2-tops that wanted one of our available 4-top tables until the sushi bar was full. And then she had a sizable table in the party room. She was busy but kept cool and handled it like it was nearly nothing.
PM...
Miho and Joel were great helping out until their sections were clear. Kate was also on point for having worked a long day. I had a good chat with Kaori tonight about her performance as an SA. She's not as efficient as she'd like to be i think, but I told her that comes with practice. I tend to help out on the floor and I think she was worried that might be reflecting poorly on her performance. I told her she was doing fine. As long as she felt she could improve that she will ultimately find ways to do so. I also told her me helping with bussing and resetting tables is in no way any judgement against her, but if it encourages her to work smarter... then that may very well be my intention as well. I just reiterated that the more time the servers can spend helping their tables, the more money she can ultimately make. I understood that as a food runner and made that my priority then and I saw a light bulb go off when I said that one to her.
Any VIP's in? Sashimi Steve for lunch.
Dinner, Ssteve Ssimmerss and Tamara from Sa-Ten came in together for dinner with Steve's roommate. Some Easy Tiger Folk occupied the party room tonight. Sushi Bar Joe aka 'Mandrew' came in for dinner. Clair waited on them and they were actually kinda high maintenance asking for lots of extraneous things like sauces and tempura flakes, but nice about it.
Comps& Void Detail:Lunch table didn't care for their bloody mary. nothing wrong with it. just not to their liking. DNL to that. Did a long ticket time comp for a gyoza at lunch. $1 kome buck to a seaweed salad or something that didn't quite get rung in time for the happy hour rate. Employee discount for Sushi Joe, Steve and Tamara (together on discount of course). Misring for an iced tea, shishamo misring, and a longhorn roll wasn't made. that seemed suspect, but I never saw anything to suggest otherwise. SIN discount to the easy tiger party.
R&M needs?: Shouldn't the Red Maple be refrigerated immediately when we get it?? I had Jason put that in there tonight. The ice machine repair guys came out again today. They said the last guys out didn't hook-up the ewater pipes correctly whiched caused the trouble this morning. everything seems to be fine now.
86'd items/ need more? coconut sake
Sunday, October 12, 2014
Sunday Pm 10/12/14
Written By:Dusten
LY Dinner Sales: 4167
Projected Sales: 4371
TY Dinner Sales: 3909
+/- :-6% from LY and -$462 under projected
Dinner Covers: 136
Avg PPA: 28.74
Weather: humid. cooling off. overcast.
Any Special events going on?: ACL 2nd week day 3.
Who worked?:Clair, Krystin, Joel, Kate, Camacho CL, Ixchel H, Hiroe FR and Jason SA.
Flow of Business, Cuts and Ticket Times: Good start. Several tables waiting when we opened. Seemed promising with a steady short wait until about 8pm and then died off to a few tables here and there. Cut Joel and Krystin at 8:20 as it didn't seem we were gonna pick up too much again. They both seemed pretty wiped out from lunch. I cut Kate at 9pm and then Clair at 9:30pm. I didn't hear or see anything about significant ticket times.
Specials? 9 poisson cru, 4 iwashi katsu, 6 tempura specials, 6 tsukiji sets, 6 tsukiji carpaccio
3 Staff members that stood out (why/how): Kate still comes to me with problems or issues she is perfectly capable of handling. Nothing dire and I honestly don't have any notes on specifics because it just seems so trivial. I'll try to keep better track of it but I'm almost always caught off guard by it and left shaking my head when I give her the seemingly obvious solution. I guess I grow weary of being her sound board sometimes.
Krystin did well today. Clair also. They both told me they were in rough shape, but I saw nothing in their performance to suggest they were impaired. I threw a big table with kids at Clair and she handled it with ease. They left a wallet by the way. I'm putting it in the safe rather than 'lost and found.'
Krystin tried her hand at ordering for a table. they left it up to her to decide a roll. She sent them a midnight sun. They didn't care for it. We looked over their ticket and I made a couple of suggestion for alternatives, or guesses as to why maybe that one wasn't a hit. I'm encouraged to see her taking those sort of decisions on. I did tell her if she doesn't feel sure of her selections to ask a veteran server for guidance. Sophia would come to me frequently for help with omakase ordering.
Any VIP's in? Old John, Darcy from Hausbar, The Drakos, Justin and Christine, there were some other familiar faces that I don' t know the names. Alison Webber and her boyfriend.
Comps& Void Detail:Void Kome set- wasn't made. B-day dessert. Midnight sun- Krystin's suggestion to a table- guest DNL. Alone together role- guest DNL (crazy people!). 2x FNF's: one for Darcy and one for Alison. $10 kome bucks from Kate towards her meal. Same for Clair.
R&M needs?:
86'd items/ need more?
LY Dinner Sales: 4167
Projected Sales: 4371
TY Dinner Sales: 3909
+/- :-6% from LY and -$462 under projected
Dinner Covers: 136
Avg PPA: 28.74
Weather: humid. cooling off. overcast.
Any Special events going on?: ACL 2nd week day 3.
Who worked?:Clair, Krystin, Joel, Kate, Camacho CL, Ixchel H, Hiroe FR and Jason SA.
Flow of Business, Cuts and Ticket Times: Good start. Several tables waiting when we opened. Seemed promising with a steady short wait until about 8pm and then died off to a few tables here and there. Cut Joel and Krystin at 8:20 as it didn't seem we were gonna pick up too much again. They both seemed pretty wiped out from lunch. I cut Kate at 9pm and then Clair at 9:30pm. I didn't hear or see anything about significant ticket times.
Specials? 9 poisson cru, 4 iwashi katsu, 6 tempura specials, 6 tsukiji sets, 6 tsukiji carpaccio
3 Staff members that stood out (why/how): Kate still comes to me with problems or issues she is perfectly capable of handling. Nothing dire and I honestly don't have any notes on specifics because it just seems so trivial. I'll try to keep better track of it but I'm almost always caught off guard by it and left shaking my head when I give her the seemingly obvious solution. I guess I grow weary of being her sound board sometimes.
Krystin did well today. Clair also. They both told me they were in rough shape, but I saw nothing in their performance to suggest they were impaired. I threw a big table with kids at Clair and she handled it with ease. They left a wallet by the way. I'm putting it in the safe rather than 'lost and found.'
Krystin tried her hand at ordering for a table. they left it up to her to decide a roll. She sent them a midnight sun. They didn't care for it. We looked over their ticket and I made a couple of suggestion for alternatives, or guesses as to why maybe that one wasn't a hit. I'm encouraged to see her taking those sort of decisions on. I did tell her if she doesn't feel sure of her selections to ask a veteran server for guidance. Sophia would come to me frequently for help with omakase ordering.
Any VIP's in? Old John, Darcy from Hausbar, The Drakos, Justin and Christine, there were some other familiar faces that I don' t know the names. Alison Webber and her boyfriend.
Comps& Void Detail:Void Kome set- wasn't made. B-day dessert. Midnight sun- Krystin's suggestion to a table- guest DNL. Alone together role- guest DNL (crazy people!). 2x FNF's: one for Darcy and one for Alison. $10 kome bucks from Kate towards her meal. Same for Clair.
R&M needs?:
86'd items/ need more?
Sunday AM 10.12.14
Written By: Elizabeth
LY Lunch Sales: $2186
Projected Sales: $1988
TY Lunch Sales: $2237
+/- : beat LY by 2% and proj by $249
Lunch Covers:130
Avg PPA: $17.21
Weather: overcast and in the low 70's. To some they call it chilly.
Any Special events going on?: ACL II Day 3 (also, a 3 day weekend )
Who worked?: Joel, Krystin, Camacho. No Closer. Stephanie called out due to a Staph infection.
Ixchel host, Mandy FR, Jason SA
Flow of Business, Cuts and Ticket Times:
The shit hit the fan hard and fast today. We went on a wait 15 minutes after we opened, and with only 3 servers on you can imagine how hectic it was. We had a walk in 11-top right off the bat, which I gave to Joel since he had only received two 2-tops at that point and I thought we would be safe. Unfortunately the restaurant filled up shortly after that which put him behind. I should have given it to Camacho because I know he can handle that volume. Joel struggled all shift, he seems to only have one pace, and a lack of a sense of urgency. I was greeting a lot of his table and getting waters for them, which I don't mind, but when I don't see that spark of light in his eyes that says "oh shit I need to hustle" that is when it bothers me. Camacho was very helpful to everyone and I helped Krystin stay on top of things by greeting her tables while she was busy and getting them waters. Everyone (the guests I mean) were really easy going and understanding if they were sitting too long. Even one guy that Joel gave some sub par service to was really nice. It talked to him at the end and he said he totally understands, and he wasn't in a rush. Which was nice to hear. But overall we had our asses handed to us but all pulled together, hustled and got off the wait by 2:15. Yes, 2 hours of pure go go go!!!! Only a few hiccups around 12:30 when the 11 top all ordered ramen and another 6 top ordered Ramen, which resulted in two 25 minute tickets for edamame and a shumai got missed as well. During that time we also had a walk in 7 top and 8 top. But after about 1pm the kitchen found their stride again. Overall, it could have gone way worse. So I commend the team for sticking it out.
Specials? Bento- 9
3 Staff members that stood out (why/how):
*Joel for reasons stated above. Really concerned with his lack of urgency.
* Jason SA was busting his ass all over the place and was very helpful when we would ask him for different things.
*Mandy also did a great job handling a very high volume of food coming out of the kitchen
* One extra here, Krystin- she held her own with composure and poise today. I jumped in and greeted tables for her while she was greeting a double sat section, or sushi bar, or what have you, which I think helped her stay calm. She spoke up when she needed help and in her downtime she ran food. Rockstar today!
Any VIP's in?
Chi and family (extended family too!), David and his wife whose name I can never remember. Sweet couple.
Comps& Void Detail:
2 edamame long ticket, void shumai never maid, void miso ramen guest changed mind, Promo 15% for ACL wristbands for table 20 and A8, Guest DNL comp for Miso ramen, Sushi man/BOH lunch and regular makani
R&M needs?: I'm calling Austin Industrial tomorrow about our hollow ice. Good news is, the machine is producing, but it's all that light hollow ice that melts super fast and sounds like glass when you're scooping it.
86'd items/ need more?
LY Lunch Sales: $2186
Projected Sales: $1988
TY Lunch Sales: $2237
+/- : beat LY by 2% and proj by $249
Lunch Covers:130
Avg PPA: $17.21
Weather: overcast and in the low 70's. To some they call it chilly.
Any Special events going on?: ACL II Day 3 (also, a 3 day weekend )
Who worked?: Joel, Krystin, Camacho. No Closer. Stephanie called out due to a Staph infection.
Ixchel host, Mandy FR, Jason SA
Flow of Business, Cuts and Ticket Times:
The shit hit the fan hard and fast today. We went on a wait 15 minutes after we opened, and with only 3 servers on you can imagine how hectic it was. We had a walk in 11-top right off the bat, which I gave to Joel since he had only received two 2-tops at that point and I thought we would be safe. Unfortunately the restaurant filled up shortly after that which put him behind. I should have given it to Camacho because I know he can handle that volume. Joel struggled all shift, he seems to only have one pace, and a lack of a sense of urgency. I was greeting a lot of his table and getting waters for them, which I don't mind, but when I don't see that spark of light in his eyes that says "oh shit I need to hustle" that is when it bothers me. Camacho was very helpful to everyone and I helped Krystin stay on top of things by greeting her tables while she was busy and getting them waters. Everyone (the guests I mean) were really easy going and understanding if they were sitting too long. Even one guy that Joel gave some sub par service to was really nice. It talked to him at the end and he said he totally understands, and he wasn't in a rush. Which was nice to hear. But overall we had our asses handed to us but all pulled together, hustled and got off the wait by 2:15. Yes, 2 hours of pure go go go!!!! Only a few hiccups around 12:30 when the 11 top all ordered ramen and another 6 top ordered Ramen, which resulted in two 25 minute tickets for edamame and a shumai got missed as well. During that time we also had a walk in 7 top and 8 top. But after about 1pm the kitchen found their stride again. Overall, it could have gone way worse. So I commend the team for sticking it out.
Specials? Bento- 9
3 Staff members that stood out (why/how):
*Joel for reasons stated above. Really concerned with his lack of urgency.
* Jason SA was busting his ass all over the place and was very helpful when we would ask him for different things.
*Mandy also did a great job handling a very high volume of food coming out of the kitchen
* One extra here, Krystin- she held her own with composure and poise today. I jumped in and greeted tables for her while she was greeting a double sat section, or sushi bar, or what have you, which I think helped her stay calm. She spoke up when she needed help and in her downtime she ran food. Rockstar today!
Any VIP's in?
Chi and family (extended family too!), David and his wife whose name I can never remember. Sweet couple.
Comps& Void Detail:
2 edamame long ticket, void shumai never maid, void miso ramen guest changed mind, Promo 15% for ACL wristbands for table 20 and A8, Guest DNL comp for Miso ramen, Sushi man/BOH lunch and regular makani
R&M needs?: I'm calling Austin Industrial tomorrow about our hollow ice. Good news is, the machine is producing, but it's all that light hollow ice that melts super fast and sounds like glass when you're scooping it.
86'd items/ need more?
Saturday PM 10.11.14
Written By: Elizabeth
LY Dinner Sales: $5861
Projected Sales: $6114
TY Dinner Sales: $6483
+/- : beat LY by 11% and $369 over PS
Dinner Covers: 224
Avg PPA: $28.94
Beat LY for the day by 14% and over projected by $370
Weather: overcast and chilly all day!
Any Special events going on?: ACL II day 2
Who worked?:
Sophia, Naoto, Joel, Dusten CL. Krystin & Ixchel host, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Nice start to the evening and we were on a wait at 6:15, but it was slow going. The wait list grew, while the tables sat. One table sat incomplete for 45 minutes and then ended up sitting for a total of 3 hours. They were paid out for another 45 minutes when I went over there and kindly explained that we are a very small restaurant and I noticed they have paid out some time ago and we are still on an hour wait. They immediately got up without incident. But had a lot of lingering tables tonight. Naoto's section in particular. Poor guy. But the lingering tables early on put us over our quote time with a few tables. I sent them an edamame as soon as they sat and they were very pleased. We didn't have any large parties except for the party room 10 top, which Sophia stuck around to take and it ended up being a bunch of young people that barely tipped her anything (if at all) I had half a mind to go outside where they were lingering and ask if everything was okay with their service. But I refrained. I had already asked a table to leave tonight, I had to draw my line somewhere. I bought Sophia a glass of wine for the troubles.
Everyone held their own tonight and helped where they could. We were off the wait by 9:30. Cut Sophia and Naoto at 9:30 and Miho at 10pm. Joel and Dusten held down the fort until close. Dusten got triple sat so I kept Joel on just in case anymore parties rolled through the door at 10:30, but they didn't so I cut Joel. Ixchel went home at 10:30 as well.
Specials?
Poisson Cru: 15
Iwashi Katsu: 0
Fried Green Beans: 4
Cheesecake: 4
3 Staff members that stood out (why/how):
Daniel- yes you, Daniel! Stood out like a rock star tonight. he was super helpful in every aspect. I had a table that had several food allergies and when I went in the kitchen to ask about the ingredients in things he was very helpful. Also, we ran into an issue with morwaise (spelling?) which I'm sure he'll mention in his blog, but he jumped in very quickly and was able to fix the issue in faster time than he quoted me. Overall a great support back there tonight.
Joel- saw him helping out prebusing the sushi bar in his spare time tonight. Good to see that coming from him. Though I am still concerned with his sense of urgency when busy.
Krystin and Ixchel did a great job tag teaming the host stand- both very skilled and knowledgable.
Any VIP's in?
Comps& Void Detail:
Birthday Cheesecake for A3, Recovery Edamame for A8/B3, voided 3 beers for Joel that he misrang, FNF for my friend Leah who came in for dinner with her boyfriend. Recovery comp'd a warabi mochi for S4 because they didn't think it was that, and then proceeded to argue with Dusten about what Mochi was. I comp'd it out of good spirit of them delving into Japanese desserts and trying something new. Kome Bucks for Sophia's wine.
R&M needs?:
86'd items/ need more?
Monday before I come in I am going to Ace mart to pick up the following items:
stemless flutes
wine stoppers
ice bucket
dish aprons
store-n-pour for FOH to use- we're going to start batching the Bloody Mary Mix
Anything else?
LY Dinner Sales: $5861
Projected Sales: $6114
TY Dinner Sales: $6483
+/- : beat LY by 11% and $369 over PS
Dinner Covers: 224
Avg PPA: $28.94
Beat LY for the day by 14% and over projected by $370
Weather: overcast and chilly all day!
Any Special events going on?: ACL II day 2
Who worked?:
Sophia, Naoto, Joel, Dusten CL. Krystin & Ixchel host, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Nice start to the evening and we were on a wait at 6:15, but it was slow going. The wait list grew, while the tables sat. One table sat incomplete for 45 minutes and then ended up sitting for a total of 3 hours. They were paid out for another 45 minutes when I went over there and kindly explained that we are a very small restaurant and I noticed they have paid out some time ago and we are still on an hour wait. They immediately got up without incident. But had a lot of lingering tables tonight. Naoto's section in particular. Poor guy. But the lingering tables early on put us over our quote time with a few tables. I sent them an edamame as soon as they sat and they were very pleased. We didn't have any large parties except for the party room 10 top, which Sophia stuck around to take and it ended up being a bunch of young people that barely tipped her anything (if at all) I had half a mind to go outside where they were lingering and ask if everything was okay with their service. But I refrained. I had already asked a table to leave tonight, I had to draw my line somewhere. I bought Sophia a glass of wine for the troubles.
Everyone held their own tonight and helped where they could. We were off the wait by 9:30. Cut Sophia and Naoto at 9:30 and Miho at 10pm. Joel and Dusten held down the fort until close. Dusten got triple sat so I kept Joel on just in case anymore parties rolled through the door at 10:30, but they didn't so I cut Joel. Ixchel went home at 10:30 as well.
Specials?
Poisson Cru: 15
Iwashi Katsu: 0
Fried Green Beans: 4
Cheesecake: 4
3 Staff members that stood out (why/how):
Daniel- yes you, Daniel! Stood out like a rock star tonight. he was super helpful in every aspect. I had a table that had several food allergies and when I went in the kitchen to ask about the ingredients in things he was very helpful. Also, we ran into an issue with morwaise (spelling?) which I'm sure he'll mention in his blog, but he jumped in very quickly and was able to fix the issue in faster time than he quoted me. Overall a great support back there tonight.
Joel- saw him helping out prebusing the sushi bar in his spare time tonight. Good to see that coming from him. Though I am still concerned with his sense of urgency when busy.
Krystin and Ixchel did a great job tag teaming the host stand- both very skilled and knowledgable.
Any VIP's in?
Comps& Void Detail:
Birthday Cheesecake for A3, Recovery Edamame for A8/B3, voided 3 beers for Joel that he misrang, FNF for my friend Leah who came in for dinner with her boyfriend. Recovery comp'd a warabi mochi for S4 because they didn't think it was that, and then proceeded to argue with Dusten about what Mochi was. I comp'd it out of good spirit of them delving into Japanese desserts and trying something new. Kome Bucks for Sophia's wine.
R&M needs?:
86'd items/ need more?
Monday before I come in I am going to Ace mart to pick up the following items:
stemless flutes
wine stoppers
ice bucket
dish aprons
store-n-pour for FOH to use- we're going to start batching the Bloody Mary Mix
Anything else?
Saturday, October 11, 2014
Saturday AM 10.11.14
Written By:Cameron Stangel
LY Lunch Sales:$2266
Projected Sales:$2814
TY Lunch Sales:$2815
+/- :Beat projections by $1!. Up $549 from LY woo
Lunch Covers:179
Avg PPA:$15.73
Weather: Raniy and overcast
Any Special events going on?: ACL week 2 day 2, UT football
Who worked?: Johnny, Sayo, Krystin, Alex, Ixchel (H), Mandy (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Today we had a bunch of big parties. I think for most of the day everyone was at least a 3 top or bigger, and so many 5 tops! We never ended up filling the party room because we always had room on the floor for the next 5 top. It was crazy, probably the most 5 tops I've ever dealt with, but it went surprisingly smooth. Almost everyone was a complete party today and no mysterious joiners that sneak past the host stand. It started to slow down a lot and I went 3 on at 1:45pm 2 on at 2pm until close.
Early on Sayo's first customers one ordered a Una-Ju. She repeated it back and said BBQ eel. It gets dropped at the table and they said they never ordered it. Sayo went to reassure them that they ordered and they told her no (with kind of an attitude) showing her what she pointed at on the menu (she was pointing at Una Ju) and Sayo explained this dish is what she was pointing to. Anyways skipping past the confusion, the lady saw "steak" and not the "unagi steak". She apologized and they realized they wanted to Gyu don. I made sure to tell everyone when someone orders Una Ju to always reiterate its EEL not steak! to avoid this.
Specials?
11 Bento
3 Staff members that stood out (why/how):
In Sayos Eval I mentioned to her about making sure to pre bus because in "table maintenance" she got a 2-fair, because every time I work with her I notice her tables are the dirtiest after everyone has gone. She said she will work on it.
Any VIP's in?
The really cute old Japanese couple who are regulars came in with a friend.
Comps& Void Detail:
Promo comp for some ACL wrist bands
Void miso ramen, guest change mind to tonkotsu
F&F for sushi bar Andrew's friends
void una don to gyu don
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$2266
Projected Sales:$2814
TY Lunch Sales:$2815
+/- :Beat projections by $1!. Up $549 from LY woo
Lunch Covers:179
Avg PPA:$15.73
Weather: Raniy and overcast
Any Special events going on?: ACL week 2 day 2, UT football
Who worked?: Johnny, Sayo, Krystin, Alex, Ixchel (H), Mandy (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Today we had a bunch of big parties. I think for most of the day everyone was at least a 3 top or bigger, and so many 5 tops! We never ended up filling the party room because we always had room on the floor for the next 5 top. It was crazy, probably the most 5 tops I've ever dealt with, but it went surprisingly smooth. Almost everyone was a complete party today and no mysterious joiners that sneak past the host stand. It started to slow down a lot and I went 3 on at 1:45pm 2 on at 2pm until close.
Early on Sayo's first customers one ordered a Una-Ju. She repeated it back and said BBQ eel. It gets dropped at the table and they said they never ordered it. Sayo went to reassure them that they ordered and they told her no (with kind of an attitude) showing her what she pointed at on the menu (she was pointing at Una Ju) and Sayo explained this dish is what she was pointing to. Anyways skipping past the confusion, the lady saw "steak" and not the "unagi steak". She apologized and they realized they wanted to Gyu don. I made sure to tell everyone when someone orders Una Ju to always reiterate its EEL not steak! to avoid this.
Specials?
11 Bento
3 Staff members that stood out (why/how):
In Sayos Eval I mentioned to her about making sure to pre bus because in "table maintenance" she got a 2-fair, because every time I work with her I notice her tables are the dirtiest after everyone has gone. She said she will work on it.
Any VIP's in?
The really cute old Japanese couple who are regulars came in with a friend.
Comps& Void Detail:
Promo comp for some ACL wrist bands
Void miso ramen, guest change mind to tonkotsu
F&F for sushi bar Andrew's friends
void una don to gyu don
R&M needs?:
86'd items/ need more?
Friday PM 10.10.14
Written By: Cameron Stangel
LY Dinner Sales:$5746
Projected Sales:$6617
TY Dinner Sales:$6560
+/- :$57 short of projections, $814 over LY dinner
Dinner Covers:219
Avg PPA:$29.95
Weather: hot again getting humid
Any Special events going on?: acl week 2, day 1
Who worked?: Alex, Jason, Johnny, Sophia, dusten, ruthy (h), krystin (h), Lindsey (ct), Kaori (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Tonight started out busy like any other Friday night. We were full and on wait by 6:45. There was a 10 top reso and also a 7, 6, 6, and some 5 walk ins early on, which then turned into mainly only 2 tops. Wait times were accurate and we didn't have any seating mishaps or complaints. Everyone worked well together tonight and stayed busy. At 8:30 I went 3 on because by then we have already been off wait twice for a good amount of time. At 9:45 I went 2 on with as full of sections that we could have, and no wait. At 10:30 I went one on. We only got a few more tables trickling in. Sushi bar was really busy early on. I had a 30 minute Tsukiji set to a one top at the sushi bar who received they're food after s1&2 got they're nigiri which was rang in 12 minutes after the nigiri. The lady was fine, I have her a seaweed salad to snack on while the Tsukiji was being worked on because she had orderd nothing else during that waiting time.
Specials?
Doughnuts-
3 Staff members that stood out (why/how):
Sophia is the MVP in the last table game. Every night no matter when I make cuts with her, her table is always the last one there! She's a great sport about it, doesn't rush and just helps with all the other side work and anything else she can.
Any VIP's in?
A couple I see a lot, said they were so surprised there was no wait for a Friday night table for 3 and said it's a totally different atmosphere when there's not so many people! Haha well yes... But they're the only Friday or Saturday night crowd so I don't think they have ever been here with empty tables. They had a great time as usual.
Comps& Void Detail:
50% recover on dynamite and yakiniku
R&M needs?:
86'd items/ need more?
LY Dinner Sales:$5746
Projected Sales:$6617
TY Dinner Sales:$6560
+/- :$57 short of projections, $814 over LY dinner
Dinner Covers:219
Avg PPA:$29.95
Weather: hot again getting humid
Any Special events going on?: acl week 2, day 1
Who worked?: Alex, Jason, Johnny, Sophia, dusten, ruthy (h), krystin (h), Lindsey (ct), Kaori (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Tonight started out busy like any other Friday night. We were full and on wait by 6:45. There was a 10 top reso and also a 7, 6, 6, and some 5 walk ins early on, which then turned into mainly only 2 tops. Wait times were accurate and we didn't have any seating mishaps or complaints. Everyone worked well together tonight and stayed busy. At 8:30 I went 3 on because by then we have already been off wait twice for a good amount of time. At 9:45 I went 2 on with as full of sections that we could have, and no wait. At 10:30 I went one on. We only got a few more tables trickling in. Sushi bar was really busy early on. I had a 30 minute Tsukiji set to a one top at the sushi bar who received they're food after s1&2 got they're nigiri which was rang in 12 minutes after the nigiri. The lady was fine, I have her a seaweed salad to snack on while the Tsukiji was being worked on because she had orderd nothing else during that waiting time.
I also had a couple come in at b2. Seemed happy, but when they were done eating they told Alex they didn't want to pay for their food....so I went to talk to them. They said they come ALLL the time and were disappointed tonight. They said they're dynamite chicken were really tiny and the yakiniku had too many onions.. Being sympathetic, I looked at they're table to see what they were complaining about, except for they have already ate everything.... I did see the bones for the dynamite and they all looked on the real small side and after talking to Daniel I think we agreed they could have included one more (7) to make it of the normal size. As for the yakiniku I have noticed there have been more onions then normal, but this couple had are everything including the onions they were complaining about. I asked if they wanted it remade they said no they didn't want to wait.. Since they were a little snippy, I took 50% off the dynamite and yakiniku and explained that when I dropped the check to them, apologized that they felt like they didn't have a good experience this time around but we will correct the issue in the kitchen and invite them back next time. (I could have used some Kome bucks for a return visit but we are out) Alex was their server and said it was wierd because they didn't mention anything about the food until they were done. When I dropped the check they started to thank me for the discount and said "I also just wanted to say, we did have the dumplings as well and ....( pause, me think here comes a positive pony for us) and....they were burnt. But in guess this is enough of a discount" hmm kinda shocked me when I heard that. I explained how if there was such a huge problem why not say anything sooner to me or at least the server when she was checking on you, they said they were too starving. I looked at they're plate and there wasn't even a speck of the "burnt" or anything left, and I said it is hard for me to try and help them or even correct the kitchen if there was an error when there is no food and I never saw when it looked like since they ate it all. It was bizzare. I can't have someone show me an empty plate, say they hated it but ate it since they were hungry and didn't want to pay!! It was crazy and they were mad they didn't get a bigger discount from the food I can't even compare to. No one all. Night said anything was burnt so it's beyond me how this "could have happened"...... I explained to them if they are ever unhappy to bring it up immediately because it's hard for me as a manager to fix problems when I have no evidence of it being ever wrong in the first place because they ate everything on their table, with out saying a word until now.
Other than that everyone seemed happy with their service and food tonight, lots of happy customers.
I think we should re add to shift notes about splitting tickets at sushi bar. Take has mentioned and I have seen more people forgetting or being careless with it so I will reinforce the law
Specials?
Doughnuts-
Ceviche-7
Green bean tempura-10
Cheesecake-4
Iwashi- 2
3 Staff members that stood out (why/how):
Sophia is the MVP in the last table game. Every night no matter when I make cuts with her, her table is always the last one there! She's a great sport about it, doesn't rush and just helps with all the other side work and anything else she can.
Jason had highest alcohol sales tonight even beating out the CT waitress with almost $400 in alcohol sales it was crazy!
Question about farm salad. Last time I checked with Vince I thought we agreed back on to the no farm salad for employee, after the long debate. If this has changed I would love to be informed. Jason ordered a farm salad (by mistake?) I reminded him employees can't and haven't been able to order farm salad in months and he said he forgot. I sent it back to the kitchen as they could use it and since no emplyee farm salad. It got sent back up saying employees can order farm salad. So what is it going to be from now on?
Any VIP's in?
A couple I see a lot, said they were so surprised there was no wait for a Friday night table for 3 and said it's a totally different atmosphere when there's not so many people! Haha well yes... But they're the only Friday or Saturday night crowd so I don't think they have ever been here with empty tables. They had a great time as usual.
Comps& Void Detail:
50% recover on dynamite and yakiniku
Kome $ comp for alcohol sales winner
R&M needs?:
86'd items/ need more?
Friday, October 10, 2014
Fri AM 10.10.14
Written By: Elizabeth
LY Lunch Sales: $1745
Projected Sales: $1860
TY Lunch Sales: $2206
+/- : 26% over LY and $346 over PS
Lunch Covers: 136
Avg PPA: $16.22
Weather: Humid and warm. mid 80's
Any Special events going on?: ACL weekend
Who worked?: Kate, Alex, Sayo, Lindsey CL, Ruthy host, Jonathan SA & Hiroe FR
Flow of Business, Cuts and Ticket Times:
Started busy and stayed busy. Went on a wait at 11:40 and didn't get off the wait until 1:30. Had several larger parties come in early on, a 5, 6, 7, & then lots of 3's & 4's. Ruthy quoted perfect wait times, and we had a flawless shift. Bentos sold like crazy, so that caused a little of a back up in both kitchen and sushi bar, but nothing too noticeable.
Specials?
Bento Box: 21
3 Staff members that stood out (why/how):
*Got a compliment from a guest as they exited that Sayo gave them exceptional service and was very attentive without being overbearing. Great job Sayo!
*Ruthy gave really great and accurate quote times today. She did a good job for as busy as we were all shift.
*Jonathan. On top of it- getting waters filled and bussing tables when needed. Great work!
Any VIP's in?
Comps& Void Detail:
FNF to the new Bar manager over at Contigo, Voided a large tea for Lindsey misring, and voided a side salad for lindsey because all she needed to ring up was open food.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1745
Projected Sales: $1860
TY Lunch Sales: $2206
+/- : 26% over LY and $346 over PS
Lunch Covers: 136
Avg PPA: $16.22
Weather: Humid and warm. mid 80's
Any Special events going on?: ACL weekend
Who worked?: Kate, Alex, Sayo, Lindsey CL, Ruthy host, Jonathan SA & Hiroe FR
Flow of Business, Cuts and Ticket Times:
Started busy and stayed busy. Went on a wait at 11:40 and didn't get off the wait until 1:30. Had several larger parties come in early on, a 5, 6, 7, & then lots of 3's & 4's. Ruthy quoted perfect wait times, and we had a flawless shift. Bentos sold like crazy, so that caused a little of a back up in both kitchen and sushi bar, but nothing too noticeable.
Specials?
Bento Box: 21
3 Staff members that stood out (why/how):
*Got a compliment from a guest as they exited that Sayo gave them exceptional service and was very attentive without being overbearing. Great job Sayo!
*Ruthy gave really great and accurate quote times today. She did a good job for as busy as we were all shift.
*Jonathan. On top of it- getting waters filled and bussing tables when needed. Great work!
Any VIP's in?
Comps& Void Detail:
FNF to the new Bar manager over at Contigo, Voided a large tea for Lindsey misring, and voided a side salad for lindsey because all she needed to ring up was open food.
R&M needs?:
86'd items/ need more?
Thursday, October 9, 2014
Thursday PM 10.9.14
Written By:Cameron Stangel
LY Dinner Sales: $3999
Projected Sales:$4566
TY Dinner Sales:$3981
+/- :missed projections by $585. Down $18 from LY dinner
Dinner Covers:146
Avg PPA:$27.27
Weather: Hot, nice evening at 83...thank god I brought my cardigan
Any Special events going on?: None
Who worked?:Joel, Sayo, Dusten, Naoto, Kate, Ixchel (H), Ruthy (H), Jason (SA), Hroe (FR)
Flow of Business, Cuts and Ticket Times:
This evening we were full and on wait by 6:45pm. We stayed full and busy with drinks being ordered and customers enjoying our nice patio. Ixchel and Ruthy, although can be distracted and chatty, do make a good team when its go time. On the down time I had Ruthy dusting and keeping up the waiting area when we were slow and empty, and for Ixchel's sidework I had her use the magic erasier on the wall behind the hand dryers in the bathroom since the water marks stain it when the dryer is on. I also had her cleaning under the sink. I cut Ixchel at 8pm when it started to die down. Went 2 on at 8:15 with full sections, but it quickly emptied out after. Could have cut earlier but judging from business from early on until then I wanted to be safe that we weren't going to get another pop. We didn't. I went 2 on at 8:50pm.
Specials?
Ceviche-8
Doughnuts-
Cheesecake-2 -Sayos table loved it
3 Staff members that stood out (why/how):
When Ixchel and Ruthy have tasks and projects to do, they're fine. I would like to see them take more initative and start things on their own with out me having to delegate. For now its fine but I would like to develop them more into doing so.
Jason wasn't as on top of his game tonight as he normally is. Many empty water glasses. Usually hes good about this, tonight not so much.
Sayo, although a new server, needs to make sure shes pre bussing more. Her tables are always the dirtiest I've noticed. Something I will bring up in Eval
Any VIP's in?
Comps& Void Detail:
Void texas surf and turf misring
void soba salad- 86
R&M needs?:
86'd items/ need more?
small clam shells
kids cups (plastic cups)
coffee
LY Dinner Sales: $3999
Projected Sales:$4566
TY Dinner Sales:$3981
+/- :missed projections by $585. Down $18 from LY dinner
Dinner Covers:146
Avg PPA:$27.27
Weather: Hot, nice evening at 83...thank god I brought my cardigan
Any Special events going on?: None
Who worked?:Joel, Sayo, Dusten, Naoto, Kate, Ixchel (H), Ruthy (H), Jason (SA), Hroe (FR)
Flow of Business, Cuts and Ticket Times:
This evening we were full and on wait by 6:45pm. We stayed full and busy with drinks being ordered and customers enjoying our nice patio. Ixchel and Ruthy, although can be distracted and chatty, do make a good team when its go time. On the down time I had Ruthy dusting and keeping up the waiting area when we were slow and empty, and for Ixchel's sidework I had her use the magic erasier on the wall behind the hand dryers in the bathroom since the water marks stain it when the dryer is on. I also had her cleaning under the sink. I cut Ixchel at 8pm when it started to die down. Went 2 on at 8:15 with full sections, but it quickly emptied out after. Could have cut earlier but judging from business from early on until then I wanted to be safe that we weren't going to get another pop. We didn't. I went 2 on at 8:50pm.
Specials?
Ceviche-8
Doughnuts-
Cheesecake-2 -Sayos table loved it
3 Staff members that stood out (why/how):
When Ixchel and Ruthy have tasks and projects to do, they're fine. I would like to see them take more initative and start things on their own with out me having to delegate. For now its fine but I would like to develop them more into doing so.
Jason wasn't as on top of his game tonight as he normally is. Many empty water glasses. Usually hes good about this, tonight not so much.
Sayo, although a new server, needs to make sure shes pre bussing more. Her tables are always the dirtiest I've noticed. Something I will bring up in Eval
Any VIP's in?
Comps& Void Detail:
Void texas surf and turf misring
void soba salad- 86
R&M needs?:
86'd items/ need more?
small clam shells
kids cups (plastic cups)
coffee
Thurs AM 10.9.14
Written By: Elizabeth
LY Lunch Sales: $1088
Projected Sales: $1495
TY Lunch Sales: $1576
+/- : beat LY by 45%, and beat PS by $81
Lunch Covers: 90
Avg PPA: $17.51
Weather: warm
Any Special events going on?: ACL II weekend coming up
Who worked?: Johnny, Sayo, Sophia, Lynn CL. Junko host, Kaori FR, Jonathan SA
Flow of Business, Cuts and Ticket Times:
Slow and steady lunch service. Never fully filled up or went on a wait. Did have an issue with 2 tables finding foreign objects in their food, which I'm sure Vince will address in his blog, as he addressed it in the meeting. The one Ramen guy was okay and understanding about it but I didn't find out about that until after the fact. That was Sayo's guest, so I talked to her later about letting me know when something like that happens, even when the guest is okay. The lady at A3 with the piece of metal in her Tofu steak was nice enough when I talked to her, and I know she comes in often, but she did seem a little put off by it, so I bought her lunch for her.
3 Staff members that stood out (why/how):
*
Any VIP's in?
Comps& Void Detail:
Long ticket time comp for Tofu steak (I really need to squeeze a kitchen error button in there sometimes, because hey, sometimes it happens. I suppose it could have gone to recovery though...
R&M needs?:
Bulletin board in hallway to bathrooms fell again...
86'd items/ need more?
Ice bucket on next Rest Depot Run.If no one gets one I am going tomorrow afternoon I can pick one up.
LY Lunch Sales: $1088
Projected Sales: $1495
TY Lunch Sales: $1576
+/- : beat LY by 45%, and beat PS by $81
Lunch Covers: 90
Avg PPA: $17.51
Weather: warm
Any Special events going on?: ACL II weekend coming up
Who worked?: Johnny, Sayo, Sophia, Lynn CL. Junko host, Kaori FR, Jonathan SA
Flow of Business, Cuts and Ticket Times:
Slow and steady lunch service. Never fully filled up or went on a wait. Did have an issue with 2 tables finding foreign objects in their food, which I'm sure Vince will address in his blog, as he addressed it in the meeting. The one Ramen guy was okay and understanding about it but I didn't find out about that until after the fact. That was Sayo's guest, so I talked to her later about letting me know when something like that happens, even when the guest is okay. The lady at A3 with the piece of metal in her Tofu steak was nice enough when I talked to her, and I know she comes in often, but she did seem a little put off by it, so I bought her lunch for her.
3 Staff members that stood out (why/how):
*
Any VIP's in?
Comps& Void Detail:
Long ticket time comp for Tofu steak (I really need to squeeze a kitchen error button in there sometimes, because hey, sometimes it happens. I suppose it could have gone to recovery though...
R&M needs?:
Bulletin board in hallway to bathrooms fell again...
86'd items/ need more?
Ice bucket on next Rest Depot Run.If no one gets one I am going tomorrow afternoon I can pick one up.
Wednesday, October 8, 2014
Wednesday AM&PM 10.8.14
Written By:Cameron Stangel
LY Lunch Sales:$1480
Projected Sales:$1512
TY Lunch Sales:$1678
+/- :Beat projections by $166. Up 13% and $198 from LY lunch
Lunch Covers:95
Avg PPA:$17.66
LY Dinner Sales:$3883
Projected Sales: $4400
TY Dinner Sales:$4147
+/- :Missed projections by $253. Up 7% and $264 form LY dinner. Up 9% over the whole day
Dinner Covers:147
Avg PPA:$28.21
Weather:Hot today
Any Special events going on?: None that I am aware of
Who worked?:Lynn, Lindsey, Kate, Sophia, Junko (H), Mandy (FR), Jonathan (SA)
Lindsey, Sophia, Jason, Naoto, Stephanie, Amanda (FR), Kaori (SA), Ruthy (H)
Flow of Business, Cuts and Ticket Times:
Today was another steady lunch. We were full and on wait by 12:15. Orlando put in his 2 week notice. He said he is able to work up until the 29th, since he leaves for Mexico on the 30th. He was curious about his paycheck if he has to wait till the 1st and it will be mailed to him in Mexico, I said I would get back to him. Ran a contest with the over prepped Una-Ju, 3 or more sold wins any teshoku. No winners. 6 or more bentos sold gets $10 Kome. Kate and Lindsey won.
This morning we were full and on a wait by 12:40am. Everyone is on the same lunch hour so theyre in an out quick. Went pretty much 1 on at 1pm with everyone in full sections. It was good, Lynn got some extra tables towards the end and everyone was still around to help out if needed.
Tonight Lindsey came back from her double at 6 for her shift. Everything was fine, she was happy, talking, helping everyone out, basically really ready to be back at work...But then out of no where she said she wasn't feeling well and when she came to talk to me she was so pale in the face, almost a little green (really!). I told her to sit down and she ended up having to be in the bathroom sick for about 10 minutes. It was so strange because it happened so quickly she wasn't feeling good at all and it was quite obvious..I let her sit out a rotation to see if she would feel better but she kept saying she felt faint and nauseous. After talking to her I decided it was better for everyone if she wen't home. She was clearly ill and I didn't want her getting anyone else sick (if contagious) or bringing her other servers down to help her out since she wasn't preforming to 100%. We ran 4 on with lunch shifts and it was GREAT! Everyone had a great rhythm down with all their tables and stayed moving! I updated the Kome BINGO cards and everyone was having a blast and getting into the game, while being busy with all their tables (saddly, no one won...but it was still fun). It was a fun shift. I went 3 on at 8:50, 2 on at 9pm. Naoto and Jason were splitting the As and Bs and sushi bar and I was confident they would handle it fine. We had gone on wait by 7:30pm tonight and stayed on and off wait until 9. All the tables were so staggered someone was always getting up when new customers were coming in.
Specials?
Ceviche-7
iwashi-
doughnuts-1
apple pie gyoza-1
smoking sashimi-15
3 Staff members that stood out (why/how):
After Lindsey left due to illness, my whole closing crew really stepped up and did a great job tonight.
Kaori is pretty slow. I felt like I was watering the whole night...which is fine because I like to chat with people while doing so, but she needs to be more on top of it. She needs to prioritize better. Every time I stepped out on the floor, I saw empty water glasses..she just needs to notice them quicker too.
Any VIP's in?
Jason (SA) and his fiance, Emp day off
Comps& Void Detail:
Gyu don, misring UDON, even after Lindsey calirifyed. In the end they didn't really want udon at all just noodles and broth. They were happy with the results after.
R&M needs?:
The tables are super sticky...no matter how wiped down they are. Can we get them sanded and resealed maybe? More and more people are bringing it up. I talked to Vince he said there's some degreaser in the back maybe we can spot test it tonight after service to see if it helps at all.
RIP another metal chair
86'd items/ need more?
coffee
LY Lunch Sales:$1480
Projected Sales:$1512
TY Lunch Sales:$1678
+/- :Beat projections by $166. Up 13% and $198 from LY lunch
Lunch Covers:95
Avg PPA:$17.66
LY Dinner Sales:$3883
Projected Sales: $4400
TY Dinner Sales:$4147
+/- :Missed projections by $253. Up 7% and $264 form LY dinner. Up 9% over the whole day
Dinner Covers:147
Avg PPA:$28.21
Weather:Hot today
Any Special events going on?: None that I am aware of
Who worked?:Lynn, Lindsey, Kate, Sophia, Junko (H), Mandy (FR), Jonathan (SA)
Lindsey, Sophia, Jason, Naoto, Stephanie, Amanda (FR), Kaori (SA), Ruthy (H)
Flow of Business, Cuts and Ticket Times:
Today was another steady lunch. We were full and on wait by 12:15. Orlando put in his 2 week notice. He said he is able to work up until the 29th, since he leaves for Mexico on the 30th. He was curious about his paycheck if he has to wait till the 1st and it will be mailed to him in Mexico, I said I would get back to him. Ran a contest with the over prepped Una-Ju, 3 or more sold wins any teshoku. No winners. 6 or more bentos sold gets $10 Kome. Kate and Lindsey won.
This morning we were full and on a wait by 12:40am. Everyone is on the same lunch hour so theyre in an out quick. Went pretty much 1 on at 1pm with everyone in full sections. It was good, Lynn got some extra tables towards the end and everyone was still around to help out if needed.
Tonight Lindsey came back from her double at 6 for her shift. Everything was fine, she was happy, talking, helping everyone out, basically really ready to be back at work...But then out of no where she said she wasn't feeling well and when she came to talk to me she was so pale in the face, almost a little green (really!). I told her to sit down and she ended up having to be in the bathroom sick for about 10 minutes. It was so strange because it happened so quickly she wasn't feeling good at all and it was quite obvious..I let her sit out a rotation to see if she would feel better but she kept saying she felt faint and nauseous. After talking to her I decided it was better for everyone if she wen't home. She was clearly ill and I didn't want her getting anyone else sick (if contagious) or bringing her other servers down to help her out since she wasn't preforming to 100%. We ran 4 on with lunch shifts and it was GREAT! Everyone had a great rhythm down with all their tables and stayed moving! I updated the Kome BINGO cards and everyone was having a blast and getting into the game, while being busy with all their tables (saddly, no one won...but it was still fun). It was a fun shift. I went 3 on at 8:50, 2 on at 9pm. Naoto and Jason were splitting the As and Bs and sushi bar and I was confident they would handle it fine. We had gone on wait by 7:30pm tonight and stayed on and off wait until 9. All the tables were so staggered someone was always getting up when new customers were coming in.
Specials?
Ceviche-7
iwashi-
doughnuts-1
apple pie gyoza-1
smoking sashimi-15
3 Staff members that stood out (why/how):
After Lindsey left due to illness, my whole closing crew really stepped up and did a great job tonight.
Kaori is pretty slow. I felt like I was watering the whole night...which is fine because I like to chat with people while doing so, but she needs to be more on top of it. She needs to prioritize better. Every time I stepped out on the floor, I saw empty water glasses..she just needs to notice them quicker too.
Any VIP's in?
Jason (SA) and his fiance, Emp day off
Comps& Void Detail:
Gyu don, misring UDON, even after Lindsey calirifyed. In the end they didn't really want udon at all just noodles and broth. They were happy with the results after.
Jason (SA) and his fiance, Emp day off
.Misring, Kirin Light, amaebi kobachi, tacoyaki, kansi mule
Kome Bucks
The tables are super sticky...no matter how wiped down they are. Can we get them sanded and resealed maybe? More and more people are bringing it up. I talked to Vince he said there's some degreaser in the back maybe we can spot test it tonight after service to see if it helps at all.
RIP another metal chair
86'd items/ need more?
coffee
Tuesday, October 7, 2014
Tuesday AM&PM 10.7.14
Written By:Cameron Stangel
LY Lunch Sales: $1726
Weather:Nice but hot
Any Special events going on?: none
Who worked?: Lindsey, Kate, Clair, Johnny, Mandy (SA), Kaori (FR), Junko (h)
3 Staff members that stood out (why/how):
Johnny is always very helpful till the end
Any VIP's in?
Comps& Void Detail:
Birthday dessert
R&M needs?:
Ice machine, fixed?
86'd items/ need more?
Kome Bucks
Sake flight glasses (no more in server station storage)
LY Lunch Sales: $1726
Projected Sales: $1814
TY Lunch Sales: $1368
+/- : -21% over LY and short $446 PS
Lunch Covers: 88
Avg PPA: $15.55
LY Dinner Sales: $3764
Projected Sales: $3819
TY Dinner Sales: $4255
+/- : +13% over LY and $436 over Projected
Dinner Covers: 160
Avg PPA: $26.59
For the day we were 2% over LY and just $10 shy of Proj.Sales
Weather:Nice but hot
Any Special events going on?: none
Who worked?: Lindsey, Kate, Clair, Johnny, Mandy (SA), Kaori (FR), Junko (h)
Lindsey, Kate, Clair, krystin, Jason, Mandy (SA), Hiroe (FR), ruthy (h)
Flow of Business, Cuts and Ticket Times:
This morning stated off to a good start. We actually filled up and went on wait which is great considering it to be a Tuesday lunch! Had a 7 top walk in which we were able to put in the party room. From 12 till 1:15ish we were busy since everyone runs on the same lunch schedule. I went 3 on at 1, 2 at 1:30 and 1 at 1:45. Everyone was out at the same time and we emptied out quickly. Everyone was out by 2:15pm which was nice, made closing go by fast
Flow of Business, Cuts and Ticket Times:
This morning stated off to a good start. We actually filled up and went on wait which is great considering it to be a Tuesday lunch! Had a 7 top walk in which we were able to put in the party room. From 12 till 1:15ish we were busy since everyone runs on the same lunch schedule. I went 3 on at 1, 2 at 1:30 and 1 at 1:45. Everyone was out at the same time and we emptied out quickly. Everyone was out by 2:15pm which was nice, made closing go by fast
Tonight I heard happy hour was great! Seems to be really picking up. When I came in at 6 we were filling up fast. We were on wait by 7:30 and stayed on a quick wait until 9. Tables were turning quickly so the longest anyone had to really wait was maybe around 15-20 minutes. We had a reso at 6 for 6 but dropped down to 5 but they were a group of really nice women who would have clearly been very uncomfortable at a smaller table so I let them stay in the room. The next reso showed up early and also turned out to only be 5 people also! They basically wanted to be sat ASAP so they went to B2 and were happy. I went 3 on at 8:45 2 on at 9:15 and 1 on at 9:40. Really slowed down towards the end
Specials?
Apple pie Gyoza
Apple pie Gyoza
Smoking sashimi
Doughnuts
Ceviche
3 Staff members that stood out (why/how):
Johnny is always very helpful till the end
All my people on doubles really stuck it out and did great, maybe even better then the other ones coming in only for the PM shift. They were ready to work.
Any VIP's in?
Comps& Void Detail:
Birthday dessert
Kome bucks
R&M needs?:
Ice machine, fixed?
86'd items/ need more?
Kome Bucks
Sake flight glasses (no more in server station storage)
Champagn flutes (always run out on weekends, not that they aren't being washed, they're all in use!)
Monday, October 6, 2014
Monday 10/6/14
Written By: Dusten
LY Lunch Sales:1588
Projected Sales:1645
TY Lunch Sales: 2142
+/- : $497 over projected and up 35% from LY
Lunch Covers: 133
Avg PPA: 16.11
LY Dinner Sales: 2527
Projected Sales: 3983
TY Dinner Sales:4172
+/- :$189 over projected and up 65% from LY
Dinner Covers:152
Avg PPA: 27.39
Weather:Warm and sunny.
Any Special events going on?:
Who worked?:
AM: Krystin, Joel, Sayo, Kate CL, Hiroe FR, Junko Host and Jason SA.
PM: Krystin, Joel, Camacho training Mandy again, Miho and Clair CL. Ruthie hosting, Hiroe FR and
Flow of Business, Cuts and Ticket Times:
Lunch was jumpin'! We had 3 7 top tables walk in in addition to reservation for 11 people in the party room. Sayo took two of the 7 tops one right after another in the back B's. The timing on those worked out perfectly. The other 7-top volunteered to split into two tables in two different sections. They wanted to pay all together but we ran the card for two separate checks, so no one lost out on tips. I wish all our guests could be so reasonable and accommodating.Cut Krystin and Joel at 1:15.
Dinner was also steady. had a couple of pops and lulls. Went on wait a couple of times. There were a few times that the kitchen got backed up. We had a few large tables walk in tonight also and I think ordering all their food may have sent them into a spin for a bit. I don't know if our food runners are communicating with the BOH when we are getting a large group or at least an influx of people, but it would be to everyone's benefit if they did. No significant complaints on anything. Joel had a table of dude-ish looking older women harangue him over the presentation of their tako sashimi. I actually noticed that particular plate before it went out and thought it looked nice. I guess it just wasn't what they were used to. Anyways, they reeeeeeally wanted to buy a glass of straight peach sake, so I had him charge them an open sake for $7, and they were basically over the moon for that stuff. They left him a 20% on a sizable ticket.
Specials?
3 Staff members that stood out (why/how):
-Kate got weeded this afternoon between the sushi bar and a large party in the party-room (she said they were a needy bunch), but kept her cool and was easy to help. She did give up a party of three at the sushi bar to Joel. They ended up buying a bottle of Midnight Moon from him. Her loss I guess.
-Joel is doing well. He tends to ask me to discount his food several times, as he continually rings in things after they've been discounted. He even ordered a beer from Clair after he clocked out... I ended up discounting his stuff three times tonight.
-Mandy is catching on to the floor pretty well but I know there is still a lot for her to pick up concerning the sushi menu. Jason I think may have underestimated her serving experience. He tells me she is confident and has her script more or less practiced. If there are any more training shifts left for her, Camacho tells me she needs to have a veteran server basically shadow her, and fill in the gaps on her knowledge of the menu and smaller details of service.
Any VIP's in?
Steven came in for lunch. He's the older gent that always orders the sashimi lunch. I recognized one of our other regulars during lunch, that I had served frequently in the past. It is a couple, but he is moving to New Orleans and it was his last lunch with us. I wanted to send them something, but sushi bar and kitchen were pretty busy so I just gave them $10 Kome bucks towards their meal. The director of Global Catch came in also. He talked to Take about a donation to a children's charity. Take asked me to give him a $50 card, but I could figure out how to comp that, so he will be back. My friend Sabine came in. I think she is pretty much a Monday lunch regular now. Some of Miho's regulars came in for dinner. They waited for her section specifically. There were a lot of unfamiliar faces tonight. I knew or recognized nearly no one.
Comps & Void Detail:
Voids: 2 sauces- guest changed mind. 4x nama sake nigiri- guest wanted zato-ichi. midnight sun- double rang. small genmaicha- double rang.Kome bucks: $10 & $15. Joel rang in two beers after 6pm that were ordered before last call... I did two 50 cent kome bucks for those (separate tables). Training meal for Jason and Mandy.
R&M needs?:
Ice machine does not appear to be running, like at all. Ordered Ice just as we opened for dinner.
I'm not sure why the count on the safe was off for lunch. it is in our favor, but I'm guessing it has something to do with there not being a spreadsheet for this weeks check-outs and tip outs. I didn't know Miho had not brought in the $20 I over paid her last Monday. That will account for the overage on the PM safe count....
Now that I've done the safe count several times and am sure my numbers are correct, I'm still getting an overage of $39 (-Miho's $20). Beyond plugging in numbers as I was shown by Leary, I am completely unfamiliar with Excel. Outside of image editing software I haven't used a PC in over a decade and I know Elizabeth has a very meticulous system in place for all of this. I have faith in that at least. What I have no faith in is the methodology used to create the new spreadsheet. I've gone through and 'cleared content' all over the place as instructed and still don't trust the numbers in front of me, including the support staff tip out. As far as I know... my counting abilities are solid. I think it would be prudent to train me on these things if I am going to be relied on to do them. It sucks not knowing what I am doing and being held accountable for it. I'm going to go turn off the lights and make sure the floor is swept... not in that order.
86'd items/ need more?
The ice bucket was broken this afternoon. A few wasabi/ginger dishes were broken during side work this afternoon. We could probably stand to get some more of those considering how frequently we run out of set-ups on a busy night.
Kate brought in $100 in ones for me at 6pm. I don't think the bank run is necessary any longer. It would've been nice to have had it for lunch, but Krystin was nice enough to wait until she returned for her second shift to get her money from lunch. There's a $10 bill in the safe in an envelope for Sayo. She forgot it when she left from the lunch shift.
LY Lunch Sales:1588
Projected Sales:1645
TY Lunch Sales: 2142
+/- : $497 over projected and up 35% from LY
Lunch Covers: 133
Avg PPA: 16.11
LY Dinner Sales: 2527
Projected Sales: 3983
TY Dinner Sales:4172
+/- :$189 over projected and up 65% from LY
Dinner Covers:152
Avg PPA: 27.39
Weather:Warm and sunny.
Any Special events going on?:
Who worked?:
AM: Krystin, Joel, Sayo, Kate CL, Hiroe FR, Junko Host and Jason SA.
PM: Krystin, Joel, Camacho training Mandy again, Miho and Clair CL. Ruthie hosting, Hiroe FR and
Flow of Business, Cuts and Ticket Times:
Lunch was jumpin'! We had 3 7 top tables walk in in addition to reservation for 11 people in the party room. Sayo took two of the 7 tops one right after another in the back B's. The timing on those worked out perfectly. The other 7-top volunteered to split into two tables in two different sections. They wanted to pay all together but we ran the card for two separate checks, so no one lost out on tips. I wish all our guests could be so reasonable and accommodating.Cut Krystin and Joel at 1:15.
Dinner was also steady. had a couple of pops and lulls. Went on wait a couple of times. There were a few times that the kitchen got backed up. We had a few large tables walk in tonight also and I think ordering all their food may have sent them into a spin for a bit. I don't know if our food runners are communicating with the BOH when we are getting a large group or at least an influx of people, but it would be to everyone's benefit if they did. No significant complaints on anything. Joel had a table of dude-ish looking older women harangue him over the presentation of their tako sashimi. I actually noticed that particular plate before it went out and thought it looked nice. I guess it just wasn't what they were used to. Anyways, they reeeeeeally wanted to buy a glass of straight peach sake, so I had him charge them an open sake for $7, and they were basically over the moon for that stuff. They left him a 20% on a sizable ticket.
Specials?
3 Staff members that stood out (why/how):
-Kate got weeded this afternoon between the sushi bar and a large party in the party-room (she said they were a needy bunch), but kept her cool and was easy to help. She did give up a party of three at the sushi bar to Joel. They ended up buying a bottle of Midnight Moon from him. Her loss I guess.
-Joel is doing well. He tends to ask me to discount his food several times, as he continually rings in things after they've been discounted. He even ordered a beer from Clair after he clocked out... I ended up discounting his stuff three times tonight.
-Mandy is catching on to the floor pretty well but I know there is still a lot for her to pick up concerning the sushi menu. Jason I think may have underestimated her serving experience. He tells me she is confident and has her script more or less practiced. If there are any more training shifts left for her, Camacho tells me she needs to have a veteran server basically shadow her, and fill in the gaps on her knowledge of the menu and smaller details of service.
Any VIP's in?
Steven came in for lunch. He's the older gent that always orders the sashimi lunch. I recognized one of our other regulars during lunch, that I had served frequently in the past. It is a couple, but he is moving to New Orleans and it was his last lunch with us. I wanted to send them something, but sushi bar and kitchen were pretty busy so I just gave them $10 Kome bucks towards their meal. The director of Global Catch came in also. He talked to Take about a donation to a children's charity. Take asked me to give him a $50 card, but I could figure out how to comp that, so he will be back. My friend Sabine came in. I think she is pretty much a Monday lunch regular now. Some of Miho's regulars came in for dinner. They waited for her section specifically. There were a lot of unfamiliar faces tonight. I knew or recognized nearly no one.
Comps & Void Detail:
Voids: 2 sauces- guest changed mind. 4x nama sake nigiri- guest wanted zato-ichi. midnight sun- double rang. small genmaicha- double rang.Kome bucks: $10 & $15. Joel rang in two beers after 6pm that were ordered before last call... I did two 50 cent kome bucks for those (separate tables). Training meal for Jason and Mandy.
R&M needs?:
Ice machine does not appear to be running, like at all. Ordered Ice just as we opened for dinner.
I'm not sure why the count on the safe was off for lunch. it is in our favor, but I'm guessing it has something to do with there not being a spreadsheet for this weeks check-outs and tip outs. I didn't know Miho had not brought in the $20 I over paid her last Monday. That will account for the overage on the PM safe count....
Now that I've done the safe count several times and am sure my numbers are correct, I'm still getting an overage of $39 (-Miho's $20). Beyond plugging in numbers as I was shown by Leary, I am completely unfamiliar with Excel. Outside of image editing software I haven't used a PC in over a decade and I know Elizabeth has a very meticulous system in place for all of this. I have faith in that at least. What I have no faith in is the methodology used to create the new spreadsheet. I've gone through and 'cleared content' all over the place as instructed and still don't trust the numbers in front of me, including the support staff tip out. As far as I know... my counting abilities are solid. I think it would be prudent to train me on these things if I am going to be relied on to do them. It sucks not knowing what I am doing and being held accountable for it. I'm going to go turn off the lights and make sure the floor is swept... not in that order.
86'd items/ need more?
The ice bucket was broken this afternoon. A few wasabi/ginger dishes were broken during side work this afternoon. We could probably stand to get some more of those considering how frequently we run out of set-ups on a busy night.
Kate brought in $100 in ones for me at 6pm. I don't think the bank run is necessary any longer. It would've been nice to have had it for lunch, but Krystin was nice enough to wait until she returned for her second shift to get her money from lunch. There's a $10 bill in the safe in an envelope for Sayo. She forgot it when she left from the lunch shift.
Sunday, October 5, 2014
Sunday PM 10/5/14
Written By: Dusten
LY Dinner Sales: 3241
Projected Sales: 3814
TY Dinner Sales: 4163
+/- : 28% over LY and $349 over projected.
Dinner Covers: No idea. Never hosted. Never used the iPad before. That wasn't fun.
Avg PPA:
Weather: perfect... sunny and 80's at the highest
Any Special events going on?: Sportball games. "Merica.
Who worked?: Sayo, Camacho, Kate, Alex, Clair CL, Jason SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Pretty steady for a Sunday. We were full by 6:15pm with the exception of the sushi bar. I've never hosted so I definitely struggled with the rush. I asked those servers who HAD hosted, Clair and Alex to help me keep on track a bit. Hiroe also helped out a lot. She kept me in chopsticks and menus to wipe clean. It took a second for the others to catch on as to what it means to have a totally green host, but soon enough everyone was helping and the teamwork and morale hey hey hey. We slowed down at 8:30pm so I cut Kate and Alex. I cut Sayo at 9pm and Camacho at 9:30pm. No significant ticket times. I tended to over quote table times (20-30min) so that people were happy when I called them back in 5 or 10. Only one table actually waited for maybe 20 minutes. I really tried to figure out how to input our waiting parties information into the ipad but had so much trouble with it I just went to using a pen and paper. Before I get any lectures about how intuitive and user-friendly the software is, allow me a single guided training shift first.
Specials?
3 Staff members that stood out (why/how): Kate and I butted heads ever so softly during the pre-shift meeting regarding sections. Honestly I get so sick of dealing with her fussiness when things don't go the way she thinks they should. Her and Sayo traded cuts. I had no problems from her after, and I assume she did well with Take and Kayo's party tonight, but I still would have rather had Sayo serve them. I get an earful from a number of servers regarding Kate's temperament at times. Everyone seems to rather just concede and let her have her way than even deal with the attitude.
Hiroe and Jason SA were my saviors tonight. I told them that I needed their help the most and they really came through on many occasions.
I think Clair did a fantastic job on the sushi bar. I tested out my own methods of pushing the sushi bar seats on people walking in and she handled it without breaking a sweat.
Any VIP's in? Moonshine owner with his water-with-lemon-in-a-white-wine-glass self. Tamara from Sa-Ten. She seems to have a lot of enthusiasm and ideas for encouraging business there. Keep an eye on her Kayo! There were some dinner family regulars... the hippy couple with the three tiny girls that like to color pictures for me. They seemed a little bummed that I didn't take care of them. The parents I mean. The kids are always having the best time everrr. Some friends of Clair's. Sayo's boyfriend James came in also.
Comps& Void Detail: 2 salmon sashimi orders were voided because the salmon was still frozen. Owner comp for Take and Kayo's party. Employee discount for Tamara. FNF for Clair's friends and for Sayo's BF.
There is a couple that comes in and brings in the reciepts for Sa-Ten and Daruma. They literally go and have a bottle of water at Sa-Ten and an Iced Green Tea at Daruma and get their 15% off here. The really sad thing is, and I encouraged Sayo to point this out to them... They pay a total of $5.44 at those restaurants, and get a $6.68 discount here. It really surprises me how miserly people can actually be and I can be incredibly cheap. I mean, after they drive to all three locations they are likely not even breaking even. I didn't want Sayo to make fun of them or anything, but to maybe show them that they are completely missing the point of exposing themselves to all (or anything) our restaurants have to offer. Whatever. They left her a 10% tip. Some people...
There was another table taking advantage of the promotion, but they weren't trying to get blood from a turnip.
R&M needs?:
86'd items/ need more? We are pretty low on $1's.
LY Dinner Sales: 3241
Projected Sales: 3814
TY Dinner Sales: 4163
+/- : 28% over LY and $349 over projected.
Dinner Covers: No idea. Never hosted. Never used the iPad before. That wasn't fun.
Avg PPA:
Weather: perfect... sunny and 80's at the highest
Any Special events going on?: Sportball games. "Merica.
Who worked?: Sayo, Camacho, Kate, Alex, Clair CL, Jason SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Pretty steady for a Sunday. We were full by 6:15pm with the exception of the sushi bar. I've never hosted so I definitely struggled with the rush. I asked those servers who HAD hosted, Clair and Alex to help me keep on track a bit. Hiroe also helped out a lot. She kept me in chopsticks and menus to wipe clean. It took a second for the others to catch on as to what it means to have a totally green host, but soon enough everyone was helping and the teamwork and morale hey hey hey. We slowed down at 8:30pm so I cut Kate and Alex. I cut Sayo at 9pm and Camacho at 9:30pm. No significant ticket times. I tended to over quote table times (20-30min) so that people were happy when I called them back in 5 or 10. Only one table actually waited for maybe 20 minutes. I really tried to figure out how to input our waiting parties information into the ipad but had so much trouble with it I just went to using a pen and paper. Before I get any lectures about how intuitive and user-friendly the software is, allow me a single guided training shift first.
Specials?
3 Staff members that stood out (why/how): Kate and I butted heads ever so softly during the pre-shift meeting regarding sections. Honestly I get so sick of dealing with her fussiness when things don't go the way she thinks they should. Her and Sayo traded cuts. I had no problems from her after, and I assume she did well with Take and Kayo's party tonight, but I still would have rather had Sayo serve them. I get an earful from a number of servers regarding Kate's temperament at times. Everyone seems to rather just concede and let her have her way than even deal with the attitude.
Hiroe and Jason SA were my saviors tonight. I told them that I needed their help the most and they really came through on many occasions.
I think Clair did a fantastic job on the sushi bar. I tested out my own methods of pushing the sushi bar seats on people walking in and she handled it without breaking a sweat.
Any VIP's in? Moonshine owner with his water-with-lemon-in-a-white-wine-glass self. Tamara from Sa-Ten. She seems to have a lot of enthusiasm and ideas for encouraging business there. Keep an eye on her Kayo! There were some dinner family regulars... the hippy couple with the three tiny girls that like to color pictures for me. They seemed a little bummed that I didn't take care of them. The parents I mean. The kids are always having the best time everrr. Some friends of Clair's. Sayo's boyfriend James came in also.
Comps& Void Detail: 2 salmon sashimi orders were voided because the salmon was still frozen. Owner comp for Take and Kayo's party. Employee discount for Tamara. FNF for Clair's friends and for Sayo's BF.
There is a couple that comes in and brings in the reciepts for Sa-Ten and Daruma. They literally go and have a bottle of water at Sa-Ten and an Iced Green Tea at Daruma and get their 15% off here. The really sad thing is, and I encouraged Sayo to point this out to them... They pay a total of $5.44 at those restaurants, and get a $6.68 discount here. It really surprises me how miserly people can actually be and I can be incredibly cheap. I mean, after they drive to all three locations they are likely not even breaking even. I didn't want Sayo to make fun of them or anything, but to maybe show them that they are completely missing the point of exposing themselves to all (or anything) our restaurants have to offer. Whatever. They left her a 10% tip. Some people...
There was another table taking advantage of the promotion, but they weren't trying to get blood from a turnip.
R&M needs?:
86'd items/ need more? We are pretty low on $1's.
Sunday AM 10/5/14
Written By:Cameron Stangel
LY Lunch Sales:$1669
Projected Sales:$1890
TY Lunch Sales:$1926
+/- :Beat projections by $36. Up LY lunch by $257
Lunch Covers:131
Avg PPA:$14.70
Weather: Nice 70s, mid 70s
Any Special events going on?: Day 3 of ACL
Who worked?:Kate, Jason, Joel, Stephanie, Ixchel (H), Jason (SA), Mandy (FR)
Flow of Business, Cuts and Ticket Times:
Business was steady today. We started out with maybe 5 tables waiting. We filled up and stayed full for an hour or two but never went on wait. It was family day so we had a lot of bigger tables. Towards the end we had two 6 tops walk in minutes apart, they only had to wait about 15 minutes to get sat. I put them in the back As and one in the back Bs. We were able to fill the party room once.
There was an issue with B1. Stephanie was getting busy and asked me to close out the table for her. I swiped the card and dropped the check. Later it was brought to my attention that somehow when the card was swiped it only charged $0.03 to the card, after they had already left. I tried and look up buzz table for a phone number but there wasn't one. Argg.. So the only way to charge this bill is to add the total amount as TIP to equal the bill after its cashed out, then deduct the cash and extra tip from the checkout. The card will be charged the same correct amount, and just some adjustments to the check out, everything was ok...BUT completely my fault and a good learning/teaching experience, the POS are sensitive and errors like this can happen if not careful. Taking into consideration the Evals I'm doing make sure people slow down with this process and be careful when closing tickets...In the end the card was charged the right amount and Stephanie received her $9 from the table
Specials?Bento bento
3 Staff members that stood out (why/how):
Joel is always helpful along with Camacho. Always helping on their down time
Ixchel and Jason were planning the floor together nicely for our bigger parties
Any VIP's in?
Comps& Void Detail:
Makani
R&M needs?:
Fan in womens bathroom doesnt work
86'd items/ need more?
LY Lunch Sales:$1669
Projected Sales:$1890
TY Lunch Sales:$1926
+/- :Beat projections by $36. Up LY lunch by $257
Lunch Covers:131
Avg PPA:$14.70
Weather: Nice 70s, mid 70s
Any Special events going on?: Day 3 of ACL
Who worked?:Kate, Jason, Joel, Stephanie, Ixchel (H), Jason (SA), Mandy (FR)
Flow of Business, Cuts and Ticket Times:
Business was steady today. We started out with maybe 5 tables waiting. We filled up and stayed full for an hour or two but never went on wait. It was family day so we had a lot of bigger tables. Towards the end we had two 6 tops walk in minutes apart, they only had to wait about 15 minutes to get sat. I put them in the back As and one in the back Bs. We were able to fill the party room once.
There was an issue with B1. Stephanie was getting busy and asked me to close out the table for her. I swiped the card and dropped the check. Later it was brought to my attention that somehow when the card was swiped it only charged $0.03 to the card, after they had already left. I tried and look up buzz table for a phone number but there wasn't one. Argg.. So the only way to charge this bill is to add the total amount as TIP to equal the bill after its cashed out, then deduct the cash and extra tip from the checkout. The card will be charged the same correct amount, and just some adjustments to the check out, everything was ok...BUT completely my fault and a good learning/teaching experience, the POS are sensitive and errors like this can happen if not careful. Taking into consideration the Evals I'm doing make sure people slow down with this process and be careful when closing tickets...In the end the card was charged the right amount and Stephanie received her $9 from the table
Specials?Bento bento
3 Staff members that stood out (why/how):
Joel is always helpful along with Camacho. Always helping on their down time
Ixchel and Jason were planning the floor together nicely for our bigger parties
Any VIP's in?
Comps& Void Detail:
Makani
R&M needs?:
Fan in womens bathroom doesnt work
86'd items/ need more?
Saturday PM 10.4.14
Written By: Cameron Stangel
LY Dinner Sales:$6239
Projected Sales:$6414
TY Dinner Sales:$5532
+/- :Missed projections by $882. Down from LY dinner by $707
Dinner Covers:199
Avg PPA:$27.80
Weather:Beautiful and getting more crisp!Nice 70s
Any Special events going on?: ACL day 2
Who worked?: Jason, Alex, Dusten, Naoto, Joel, Krystin (CT), Ixchel (H), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Tonight started off to a good start. By 6:30 we were nearly 1/2 full. Ixchel didn't make it in until 6:30 due to ACL traffic. She said it was AWFUL not only 35 was backed up (obviously) but also all the frontage and surroundings. I told her to take this into consideration her next shift to expect serious delays and to plan accordingly. We were full and on a wait up until 9:30. I went 3 on at 9:30 and gave Dusten everything at 10:30. We had a good mix of 2 tops for about 30 min then 3, 4, 5, 7, 9 tops then back to 2s. At around 9:15 we had a 7 top walk in and we had slowed down so much they only had to wait 10 minutes for a table.
There was in incident tonight with Alex's table A6. They have ate here before, the husband and wife looked familiar..anyways they were ready to pay and had their card out, Alex went to pick up the card and went to print the check for them to look at (without swiping yet) and brought back the bill and their card and went to attend to another table for a split second. A6 thought they had paid, signed the bottom of the regular receipt and circled the 22% tip and left, basically with unknowingly not paying. They are a very sweet middle age couple who come in a lot and do not seem like the type to do this. I looked up in Buzz table to get a phone number but when they came in we weren't on wait yet so they didn't put a number....I have yet to have this happen on my shift I am homing they call and we can get this sorted out somehow...
All in a ll tonight was good, slow but kind of steady. Everyone seemed happy.
*Now on shift notes..again..oshibori is only for hands, not cleaning spills or soysauce. Please pick up from table ASAP
Specials?
Iwashi
Ceveche
Apple pie gyoza
3 Staff members that stood out (why/how):
Ixchel is doing good, she needs to be more consistent with her quote times. Since she was the only host on tonight I was up there a lot and I noticed some of her times were on point, but some were quoted 30 minutes over. It may have just been a little overwhelming working a Sat night alone but she needs to take a second and be able to asses the dining room in order to give more accurate quote times.
Jason received a lot of praise form his customers at B4 said he did a great job
Naoto always helpful
Any VIP's in?
Kayo and family
Kate and BF
Comps& Void Detail:
recovery for a Zoe which dropped and opened
4 nama sake owner comp for kenta
Dinner owner comp for Kayo and family
void miso wasn't made
Kome $ for Kate's meal
void Kome set wasn't made
F&F jason's B2
Feat dessert misring
R&M needs?:
86'd items/ need more?
LY Dinner Sales:$6239
Projected Sales:$6414
TY Dinner Sales:$5532
+/- :Missed projections by $882. Down from LY dinner by $707
Dinner Covers:199
Avg PPA:$27.80
Weather:Beautiful and getting more crisp!Nice 70s
Any Special events going on?: ACL day 2
Who worked?: Jason, Alex, Dusten, Naoto, Joel, Krystin (CT), Ixchel (H), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Tonight started off to a good start. By 6:30 we were nearly 1/2 full. Ixchel didn't make it in until 6:30 due to ACL traffic. She said it was AWFUL not only 35 was backed up (obviously) but also all the frontage and surroundings. I told her to take this into consideration her next shift to expect serious delays and to plan accordingly. We were full and on a wait up until 9:30. I went 3 on at 9:30 and gave Dusten everything at 10:30. We had a good mix of 2 tops for about 30 min then 3, 4, 5, 7, 9 tops then back to 2s. At around 9:15 we had a 7 top walk in and we had slowed down so much they only had to wait 10 minutes for a table.
There was in incident tonight with Alex's table A6. They have ate here before, the husband and wife looked familiar..anyways they were ready to pay and had their card out, Alex went to pick up the card and went to print the check for them to look at (without swiping yet) and brought back the bill and their card and went to attend to another table for a split second. A6 thought they had paid, signed the bottom of the regular receipt and circled the 22% tip and left, basically with unknowingly not paying. They are a very sweet middle age couple who come in a lot and do not seem like the type to do this. I looked up in Buzz table to get a phone number but when they came in we weren't on wait yet so they didn't put a number....I have yet to have this happen on my shift I am homing they call and we can get this sorted out somehow...
All in a ll tonight was good, slow but kind of steady. Everyone seemed happy.
*Now on shift notes..again..oshibori is only for hands, not cleaning spills or soysauce. Please pick up from table ASAP
Specials?
Iwashi
Ceveche
Apple pie gyoza
3 Staff members that stood out (why/how):
Ixchel is doing good, she needs to be more consistent with her quote times. Since she was the only host on tonight I was up there a lot and I noticed some of her times were on point, but some were quoted 30 minutes over. It may have just been a little overwhelming working a Sat night alone but she needs to take a second and be able to asses the dining room in order to give more accurate quote times.
Jason received a lot of praise form his customers at B4 said he did a great job
Naoto always helpful
Any VIP's in?
Kayo and family
Kate and BF
Comps& Void Detail:
recovery for a Zoe which dropped and opened
4 nama sake owner comp for kenta
Dinner owner comp for Kayo and family
void miso wasn't made
Kome $ for Kate's meal
void Kome set wasn't made
F&F jason's B2
Feat dessert misring
R&M needs?:
86'd items/ need more?
Saturday, October 4, 2014
Saturday AM 10.04.14
Written By: Elizabeth
LY Lunch Sales: $2800
Projected Sales: $3050
TY Lunch Sales: $2293
+/- : -18% LY and short $757 PS
Lunch Covers: 138
Avg PPA: $16.62
Average day. I expected more of a pop, given last years sales. But today's weather is just so beautiful.
Weather: Sunny and absolutely beautiful! high 70's
Any Special events going on?: ACL Day 2
Who worked?: Lindsey, Camacho, Sayo, Johnny CL> I hosted (it was Diana's shift) I also text Ixchel to come in at 4:15 since Diana was scheduled to open today too. But I haven't heard back from her yet. Hiroe FR, and Jason SA
Flow of Business, Cuts and Ticket Times:
In the first hour we had about 8 tables come in. Some really speedy diners! We went on a short wait at 12:50 for a 4 top, but other than that it was smooth sailing. Had incomplete parties being sat and honestly, it didn't disrupt service too badly. When we only had 2 tables left a guy came in asking for a table for 3, and I asked him to wait and he was okay with that. I feel this change to the seating policy is going to be a change for the better for sure. No long ticket times, no angry guests today. I think the weather is just too damn nice for anyone to be angry!
Cut Jason at 1pm and Sayo by 1:15, and Lindsey and Johnny worked together until 2:25 when I cut Lindsey.
Specials?
3 Staff members that stood out (why/how):
*Camacho was really helpful this morning since we didn't have a host. He was watching the host stand and also just helping get menus back and chopsticks.
*Jersey said he overheard a table walking out and saying that their server wasn't very friendly. When he asked me where they came from I told him Lindseys table. I know that she isn't overly cheery with people, so that might be coming off as unfriendly. Keep an eye on her.
*Everyone worked really well together today, despite not having a host on.
Any VIP's in? Does Sao count?
Comps& Void Detail:
Voided a curry for Lindsey- guest changed mind
bday dessert for A5
Bought a beer for A2- Jason's friend from Justine's
FNF for Lindsey's A8 (15%)
Emp Day off for S10 (Sao)
Promo 15 for ACL Wristbands
R&M needs?:
The sushi cards are looking pretty rough. I didn't really notice them until today when I was hosting. Can we get some new ones? Pretty much every single one of them needs to be replaced.
86'd items/ need more?
LY Lunch Sales: $2800
Projected Sales: $3050
TY Lunch Sales: $2293
+/- : -18% LY and short $757 PS
Lunch Covers: 138
Avg PPA: $16.62
Average day. I expected more of a pop, given last years sales. But today's weather is just so beautiful.
Weather: Sunny and absolutely beautiful! high 70's
Any Special events going on?: ACL Day 2
Who worked?: Lindsey, Camacho, Sayo, Johnny CL> I hosted (it was Diana's shift) I also text Ixchel to come in at 4:15 since Diana was scheduled to open today too. But I haven't heard back from her yet. Hiroe FR, and Jason SA
Flow of Business, Cuts and Ticket Times:
In the first hour we had about 8 tables come in. Some really speedy diners! We went on a short wait at 12:50 for a 4 top, but other than that it was smooth sailing. Had incomplete parties being sat and honestly, it didn't disrupt service too badly. When we only had 2 tables left a guy came in asking for a table for 3, and I asked him to wait and he was okay with that. I feel this change to the seating policy is going to be a change for the better for sure. No long ticket times, no angry guests today. I think the weather is just too damn nice for anyone to be angry!
Cut Jason at 1pm and Sayo by 1:15, and Lindsey and Johnny worked together until 2:25 when I cut Lindsey.
Specials?
3 Staff members that stood out (why/how):
*Camacho was really helpful this morning since we didn't have a host. He was watching the host stand and also just helping get menus back and chopsticks.
*Jersey said he overheard a table walking out and saying that their server wasn't very friendly. When he asked me where they came from I told him Lindseys table. I know that she isn't overly cheery with people, so that might be coming off as unfriendly. Keep an eye on her.
*Everyone worked really well together today, despite not having a host on.
Any VIP's in? Does Sao count?
Comps& Void Detail:
Voided a curry for Lindsey- guest changed mind
bday dessert for A5
Bought a beer for A2- Jason's friend from Justine's
FNF for Lindsey's A8 (15%)
Emp Day off for S10 (Sao)
Promo 15 for ACL Wristbands
R&M needs?:
The sushi cards are looking pretty rough. I didn't really notice them until today when I was hosting. Can we get some new ones? Pretty much every single one of them needs to be replaced.
86'd items/ need more?
Friday PM 10.3.14
Written By:Cameron Stangel
LY Dinner Sales:$5747.90
Projected Sales:$6103
TY Dinner Sales:$6513
+/- :Beat projections by $410. Up $765 from LY. 9% up over the whole day
Dinner Covers:210
Avg PPA:$31.01
Weather: Warm, and an awesome cool evening...almost needed a jacket. Almost.
Any Special events going on?: First night of ACL
Who worked?:Sophia. Joel, Sayo, Johnny, Dusten, Jason, Kaori, Ruthy
Flow of Business, Cuts and Ticket Times:
Tonight started off to a good start. We used the new seating method but really didn't need to, for once. Everyone was either complete or seconds behind each other so it was fine! By 8pm we were already on a decent wait of an hour for a table. We had a mix of 2 tops, 4 and two 6, a 7, and a 9. quote times were on point and no one had a problem with the wait times, seemed like our usual crowd who were happy waiting an hour or more for a table.
We had a 6:30 reso of a really nice women, industry worker, who had most of her party stuck in ACL traffic. Her party ended up being 5 not 10, which sucked but she was really appologitic. I let them sit with the "pinky promise" others were coming. I said she had to be in and out by 8 pm for the next reso and she wanted to start ordering food. They had a good bill dispite 1/2 their party not showing up and she promised if they make a reso again to really coordinate......... This would have been more irritating if the other large parties had no where to be sat with outrageous wait times, but everyone was really happy. The next reso was here right at 8pm, actually like 7:50 ready to be sat. We didn't get them in until about 8:09 due to clean up and set up, but once they got in the room they were happy.
There was some confusion with the Kitchen Special 1&2 buttons tonight. Vince and I talked earlier about having KS1 being ceveche and KS2 being the new pork dish and moving the Iwashi to tempura special (since it was in the fry station anyways)...made sense, everyone was on board with the changes, but I think somewhere along the line Daniel wasn't informed about the KS2 changing to the pork special so we mad a misring Iwashi, but after that we got it all straightened out.
Specials?
KS1- Ceveche 13
KS2 - Pork special 11
Tempura Special/Iwashi-
Cheesecake-1
3 Staff members that stood out (why/how):
Ruthy did great alone tonight, she was trying to be more warm to guests
Sayo is doing great as one of our newer highers. She can really hold her own on a busy Friday night!
Any VIP's in?
Comps& Void Detail:
F&F
Kome Bucks
void crunch dynamite
makani
R&M needs?:
86'd items/ need more?
LY Dinner Sales:$5747.90
Projected Sales:$6103
TY Dinner Sales:$6513
+/- :Beat projections by $410. Up $765 from LY. 9% up over the whole day
Dinner Covers:210
Avg PPA:$31.01
Weather: Warm, and an awesome cool evening...almost needed a jacket. Almost.
Any Special events going on?: First night of ACL
Who worked?:Sophia. Joel, Sayo, Johnny, Dusten, Jason, Kaori, Ruthy
Flow of Business, Cuts and Ticket Times:
Tonight started off to a good start. We used the new seating method but really didn't need to, for once. Everyone was either complete or seconds behind each other so it was fine! By 8pm we were already on a decent wait of an hour for a table. We had a mix of 2 tops, 4 and two 6, a 7, and a 9. quote times were on point and no one had a problem with the wait times, seemed like our usual crowd who were happy waiting an hour or more for a table.
We had a 6:30 reso of a really nice women, industry worker, who had most of her party stuck in ACL traffic. Her party ended up being 5 not 10, which sucked but she was really appologitic. I let them sit with the "pinky promise" others were coming. I said she had to be in and out by 8 pm for the next reso and she wanted to start ordering food. They had a good bill dispite 1/2 their party not showing up and she promised if they make a reso again to really coordinate......... This would have been more irritating if the other large parties had no where to be sat with outrageous wait times, but everyone was really happy. The next reso was here right at 8pm, actually like 7:50 ready to be sat. We didn't get them in until about 8:09 due to clean up and set up, but once they got in the room they were happy.
There was some confusion with the Kitchen Special 1&2 buttons tonight. Vince and I talked earlier about having KS1 being ceveche and KS2 being the new pork dish and moving the Iwashi to tempura special (since it was in the fry station anyways)...made sense, everyone was on board with the changes, but I think somewhere along the line Daniel wasn't informed about the KS2 changing to the pork special so we mad a misring Iwashi, but after that we got it all straightened out.
Specials?
KS1- Ceveche 13
KS2 - Pork special 11
Tempura Special/Iwashi-
Cheesecake-1
3 Staff members that stood out (why/how):
Ruthy did great alone tonight, she was trying to be more warm to guests
Sayo is doing great as one of our newer highers. She can really hold her own on a busy Friday night!
Any VIP's in?
Comps& Void Detail:
F&F
Kome Bucks
void crunch dynamite
makani
R&M needs?:
86'd items/ need more?
Friday, October 3, 2014
Friday AM 10.3.14
Written By: Elizabeth
LY Lunch Sales: $2315
Projected Sales: $2555
TY Lunch Sales: $2236
+/- : short 3% from LY and $319 PS
Lunch Covers: 139
Avg PPA: $16.09
Weather: Beautiful and sunny. Low 80s
Any Special events going on?: Day 1 ACL
Who worked?: Joel, Alex, Sophia, Lynn CL> Ruthy Host, Hiroe FR, Jonathan SA
Flow of Business, Cuts and Ticket Times:
Great Friday lunch- filled up by 12:15 and went on a wait. We were off and on a wait so I didn't make any cuts until 1pm when I went down to just Lynn and Alex, since the restaurant was full, and slowly emptying. I kept the two of them on the rest of the shift. We stayed full until close.
I noticed Joel was taking a while to get to his tables today. One table sat for 3 minutes without being greeted, and another sat for 12 minutes before drinks hit the table. I talked to him after his shift and he said he was busy, but I would like to keep an eye on this and maybe mention it in his eval, as well talk about Sequence of Service in pre shift (ie: 1 minute to greet the table, 3 minutes to get drinks, etc) To me this is unacceptable for a table to sit for more than a minute and not get greeted.
Specials?
Bento w/roll: 17
3 Staff members that stood out (why/how):
*Joel as mentioned above. Would like to see him reach out for help.
*Lynn was helping prebus tables in her downtime and was very productive.
* Ruthy: I talked to her about her approach with guests and how to soften the blow with things like wait times, etc. She said she sometimes has trouble translating her Japanese to English so that's why things come out wrong sometimes.
Any VIP's in?
Old John, Ingrid and her friend Regina
Comps& Void Detail:
Kome Bucks from B2, also Kome Bucks for Bento Box contest winners Joel & Alex, Void gogo roll for Lynn, she meant to ring in a different roll. Makani
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $2315
Projected Sales: $2555
TY Lunch Sales: $2236
+/- : short 3% from LY and $319 PS
Lunch Covers: 139
Avg PPA: $16.09
Weather: Beautiful and sunny. Low 80s
Any Special events going on?: Day 1 ACL
Who worked?: Joel, Alex, Sophia, Lynn CL> Ruthy Host, Hiroe FR, Jonathan SA
Flow of Business, Cuts and Ticket Times:
Great Friday lunch- filled up by 12:15 and went on a wait. We were off and on a wait so I didn't make any cuts until 1pm when I went down to just Lynn and Alex, since the restaurant was full, and slowly emptying. I kept the two of them on the rest of the shift. We stayed full until close.
I noticed Joel was taking a while to get to his tables today. One table sat for 3 minutes without being greeted, and another sat for 12 minutes before drinks hit the table. I talked to him after his shift and he said he was busy, but I would like to keep an eye on this and maybe mention it in his eval, as well talk about Sequence of Service in pre shift (ie: 1 minute to greet the table, 3 minutes to get drinks, etc) To me this is unacceptable for a table to sit for more than a minute and not get greeted.
Specials?
Bento w/roll: 17
3 Staff members that stood out (why/how):
*Joel as mentioned above. Would like to see him reach out for help.
*Lynn was helping prebus tables in her downtime and was very productive.
* Ruthy: I talked to her about her approach with guests and how to soften the blow with things like wait times, etc. She said she sometimes has trouble translating her Japanese to English so that's why things come out wrong sometimes.
Any VIP's in?
Old John, Ingrid and her friend Regina
Comps& Void Detail:
Kome Bucks from B2, also Kome Bucks for Bento Box contest winners Joel & Alex, Void gogo roll for Lynn, she meant to ring in a different roll. Makani
R&M needs?:
86'd items/ need more?
Thursday, October 2, 2014
Thursday PM 10.02.14
Written By:Cameron Stangel
LY Dinner Sales:$4573
Projected Sales:$5191
TY Dinner Sales:$4566
+/- :Missed projections by $625. Down $7 form LY
Dinner Covers:169
Avg PPA:$27.02
Weather:Hot, sunny, warm, and rain, and crazy crazy lightning, then hot. Interesting...
Any Special events going on?: Beginning weekend to ACL
Who worked?:Jason (TR), Mandy (tr), Kate, Lindsey, Naoto, Dusten, Ruthy (H), Ixchel (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Tonight we filled up nicely. We were full and on wait by 7. Everyone was pleasant and we had no major issues. We were on wait from 7 until about 8:20 to where I went 3 on. At 8:45 I went 2 on since it died down a lot and we ended up clearing out pretty quickly. At 9:15-9:20 I gave Dusten everything since the As were pretty much still full, taken by Jason and Mandy. About 10 minutes after that we had about 4 new tables walk in back to back so Dusten got busy quick but everyone was still around to give him a hand. Then, the storm came, so we assumed everyone was going to camp out super late hiding from the rain, but the storm came and went and no one stayed too late past close.
Lindsey had an issue with her B5 table. At the time they were very pleasant and stayed for over 2 hours ordering a bunch of food and sake with their bill exceeding $157. I even ran a few rolls to them and the said how great everything was with smiles on their face...Now once they finally left, Lindsey went to go clear her table only to see a $5 tip on $157. She was pretty upset and said she knew she recognized him before. I guess he comes in occasionally and she and some others have waited on him before and she remembers he is always an AWFUL tipper, no matter the amount. This is really unfortunate because they were genuinely happy when they were here and just to stiff her (multiple times, and not just her) is really shady! This didn't sit well with me but he was already gone beofre I could even see if anything was wrong or if he wanted us to do anything differently or...ask about the tip!!!!! (in a kind, not forward way). Hopefully if he comes in again I can talk to him. Dusten helped her with the whole not tipping on the tax thingy becsue this is a circumstance I feel it is appropriate, because the tip wasn't due to the service or food it was just him being mean...
Specials?
cheesecake-1
doughnuts-1
ceveche-13
clams-4
3 Staff members that stood out (why/how):
Ixchel-1st solo FR shift, she did great. She asked all the right questions and listened when being corrected. I reminded for her to always carry a tray for presentation purposes and for being able to help pre bus with 2 hands in and 2 hands out. She did great, maybe needs to be reminded about the tray, but this is just the fine polishing now.
Lindsey-Although upset about the $5 on $157 she still finished her shift strong finishing all her sideowrk and everything else she needed without cutting corners
Mandy and Jason were great tonight, mandy is starting to get her confidence up and picking up the speed at how our servers work, which is different from her slow serving pace in fine dining. She is doing great and I can only see her improving. cant wait!!
..and I know Dusten always likes me talking about him in the blog so good job today Dusty Dogg:)
Any VIP's in?
Comps& Void Detail:
training meal
hon maguro sashimi void wasnt made
void one yoshizo roll wasnt made
guest DNL natto :(
void edamame for 30+min...ticket missing? customer not upset , void wasnt made
void ginger beer, DNL
Kome Bucks for Jason
R&M needs?:
on hot schedules, no one can see the roster for the day....can we allow them to see this?
86'd items/ need more?
We need new sake flight glasses.
LY Dinner Sales:$4573
Projected Sales:$5191
TY Dinner Sales:$4566
+/- :Missed projections by $625. Down $7 form LY
Dinner Covers:169
Avg PPA:$27.02
Weather:Hot, sunny, warm, and rain, and crazy crazy lightning, then hot. Interesting...
Any Special events going on?: Beginning weekend to ACL
Who worked?:Jason (TR), Mandy (tr), Kate, Lindsey, Naoto, Dusten, Ruthy (H), Ixchel (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Tonight we filled up nicely. We were full and on wait by 7. Everyone was pleasant and we had no major issues. We were on wait from 7 until about 8:20 to where I went 3 on. At 8:45 I went 2 on since it died down a lot and we ended up clearing out pretty quickly. At 9:15-9:20 I gave Dusten everything since the As were pretty much still full, taken by Jason and Mandy. About 10 minutes after that we had about 4 new tables walk in back to back so Dusten got busy quick but everyone was still around to give him a hand. Then, the storm came, so we assumed everyone was going to camp out super late hiding from the rain, but the storm came and went and no one stayed too late past close.
Lindsey had an issue with her B5 table. At the time they were very pleasant and stayed for over 2 hours ordering a bunch of food and sake with their bill exceeding $157. I even ran a few rolls to them and the said how great everything was with smiles on their face...Now once they finally left, Lindsey went to go clear her table only to see a $5 tip on $157. She was pretty upset and said she knew she recognized him before. I guess he comes in occasionally and she and some others have waited on him before and she remembers he is always an AWFUL tipper, no matter the amount. This is really unfortunate because they were genuinely happy when they were here and just to stiff her (multiple times, and not just her) is really shady! This didn't sit well with me but he was already gone beofre I could even see if anything was wrong or if he wanted us to do anything differently or...ask about the tip!!!!! (in a kind, not forward way). Hopefully if he comes in again I can talk to him. Dusten helped her with the whole not tipping on the tax thingy becsue this is a circumstance I feel it is appropriate, because the tip wasn't due to the service or food it was just him being mean...
Specials?
cheesecake-1
doughnuts-1
ceveche-13
clams-4
3 Staff members that stood out (why/how):
Ixchel-1st solo FR shift, she did great. She asked all the right questions and listened when being corrected. I reminded for her to always carry a tray for presentation purposes and for being able to help pre bus with 2 hands in and 2 hands out. She did great, maybe needs to be reminded about the tray, but this is just the fine polishing now.
Lindsey-Although upset about the $5 on $157 she still finished her shift strong finishing all her sideowrk and everything else she needed without cutting corners
Mandy and Jason were great tonight, mandy is starting to get her confidence up and picking up the speed at how our servers work, which is different from her slow serving pace in fine dining. She is doing great and I can only see her improving. cant wait!!
..and I know Dusten always likes me talking about him in the blog so good job today Dusty Dogg:)
Any VIP's in?
Comps& Void Detail:
training meal
hon maguro sashimi void wasnt made
void one yoshizo roll wasnt made
guest DNL natto :(
void edamame for 30+min...ticket missing? customer not upset , void wasnt made
void ginger beer, DNL
Kome Bucks for Jason
R&M needs?:
on hot schedules, no one can see the roster for the day....can we allow them to see this?
86'd items/ need more?
We need new sake flight glasses.
Thursday AM 10.02.14
Written By: Elizabeth
LY Lunch Sales: $1701
Projected Sales: $1819
TY Lunch Sales: $1905
+/- : beat LY by 12 % (finally!) and beat PS by $86
Lunch Covers: 95
Avg PPA: $20.05
Weather: Muggy and warm. Overcast
Any Special events going on?:
Who worked?: Johnny, Clair, Krystin, Lynn CL> Ruthy hosted, Kaori FR, Jonathan SA
Flow of Business, Cuts and Ticket Times:
Much better flow of business than the past 2 days. We didn't go on a wait, but we were consistently full. We filled up by noon, and everyone was busy. Had a 7 top in the party room at 11:30, and the sushi bar turned a few times. Cut Krystin at 12:30 and went down to just Lynn and Johnny by 1, then just Lynn at 1:15, since not much else was happening and the place was clearing out. Had 3 tables walk in 5 minutes til close, but other than that the rest of the afternoon mellowed out. Lots of drinkers this afternoon, which resulted in a nice high PPA. A lot of people were taking half days it seemed. Maybe gearing up for ACL weekend. I cut Ruthy at 1:25 since it was still pretty slow.
Specials?
3 Staff members that stood out (why/how):
*Johnny had a lot of drinkers, and got a little behind, but was able to delegate his tasks well
*Ruthy is always anxious to be cut.
* Kaori, the silent runner. Always helping out though.
Any VIP's in?
Kaila from Serendipity, a regular couple that work at UT- she has dark curly hair and red lipstick and he's just an older dude.
Comps& Void Detail:
FNF for Aaron, he came in for lunch. Other than that, I didn't have any other comps
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1701
Projected Sales: $1819
TY Lunch Sales: $1905
+/- : beat LY by 12 % (finally!) and beat PS by $86
Lunch Covers: 95
Avg PPA: $20.05
Weather: Muggy and warm. Overcast
Any Special events going on?:
Who worked?: Johnny, Clair, Krystin, Lynn CL> Ruthy hosted, Kaori FR, Jonathan SA
Flow of Business, Cuts and Ticket Times:
Much better flow of business than the past 2 days. We didn't go on a wait, but we were consistently full. We filled up by noon, and everyone was busy. Had a 7 top in the party room at 11:30, and the sushi bar turned a few times. Cut Krystin at 12:30 and went down to just Lynn and Johnny by 1, then just Lynn at 1:15, since not much else was happening and the place was clearing out. Had 3 tables walk in 5 minutes til close, but other than that the rest of the afternoon mellowed out. Lots of drinkers this afternoon, which resulted in a nice high PPA. A lot of people were taking half days it seemed. Maybe gearing up for ACL weekend. I cut Ruthy at 1:25 since it was still pretty slow.
Specials?
3 Staff members that stood out (why/how):
*Johnny had a lot of drinkers, and got a little behind, but was able to delegate his tasks well
*Ruthy is always anxious to be cut.
* Kaori, the silent runner. Always helping out though.
Any VIP's in?
Kaila from Serendipity, a regular couple that work at UT- she has dark curly hair and red lipstick and he's just an older dude.
Comps& Void Detail:
FNF for Aaron, he came in for lunch. Other than that, I didn't have any other comps
R&M needs?:
86'd items/ need more?
Wednesday, October 1, 2014
Wednesday 10.1.14
Written By: Elizabeth
LY Lunch Sales: $1610
Projected Sales: $1638
TY Lunch Sales: $1115
+/- : down by 31% and short PS by $523 (ouch!)
Lunch Covers: 70
Avg PPA: $15.93
LY Dinner Sales: $4400
Projected Sales: $4814
TY Dinner Sales: $3381
+/- : down 23% LY and short a whopping $1433 from Proj- makes this whole day hurt.
Dinner Covers: 129
Avg PPA: $26.21
Weather: Warm and sunny
Any Special events going on?:
Who worked?:
Lunch: Alex, Lindsey, Kate, Lynn CL. Junko Host, Mandy FR, Jonathan SA
Dinner: Alex, Camacho, Naoto, Stephanie, Sophia CL. Ruthy Host, Kaori SA, Mandy FR
Flow of Business, Cuts and Ticket Times:
Lunch was so very very slow. I don't have much to say about it. I cut Kate at 12:30, and went down to Alex & Lindsey by 1pm, and just Lynn by herself by 1:15, it was that slow. Joe seemed to struggle to get rolls out in a reasonable amount of time today. Also kitchen food was taking a bit longer because of the training going on with jarred, but I think out of all the days to train, today was a good one.
Dinner was also slow. then again I never work Wednesdays so I don't really know. But we never filled up, never went on even the smallest of wait. Cut Alex at 8, then Naoto at 8:30, and split the dining room around 9. Then just down to Sophia at 9:30. Cut all support at 9:45.
I was entering invoices and noticed that none of the beverage invoices have check numbers written on them. Can we please make sure to write the check number on invoices that are being paid?
Specials?
KaniKreme: 4 (count was 7, but 3 were for sushi bar)
Spec Dessert (donuts): 2
3 Staff members that stood out (why/how):
*Naoto was a great help tonight, in his downtime, always helping bus tables and prebus.
* Ruthy was proactive tonight, putting blinds up, candles out, and fans off, etc.
* Sophia stayed positive through the slow night, helping out where she could and stayed cheerful.
Any VIP's in?
Alyssa I think is her name. Heavier dark haired woman comes in for lunch a lot. We had a very strange interaction- she was staring at me so I went over to make sure everything was okay. She said yes, she just saw me and thought "oh there's that girl again who always stands over there" I explained to her that I'm the manager, so I just kinda float around. Then I asked her name, and she looked at me funny, so I told her my name, and then she told me hers. It was all really odd.
Comps& Void Detail:
Lunch: usual lunch comps. The only other thing I had to comp was a Beef Curry for a guy who didn't know it had beef in it, even after Lindsey repeated it back to him "and you're having the beef curry?"
Dinner: 2 Birthday buzztable promo discounts (10% off), one voided sunshine roll Alex double rang somehow, one voided Kirin 22oz because no one stocked anymore (?!?), one voided House White because we ran out.
R&M needs?:
Chairs should be delivered tomorrow (to replace those that are bending)
86'd items/ need more?
86'd Sencha- I ordered more tea. I will pick it up tomorrow at some point.
LY Lunch Sales: $1610
Projected Sales: $1638
TY Lunch Sales: $1115
+/- : down by 31% and short PS by $523 (ouch!)
Lunch Covers: 70
Avg PPA: $15.93
LY Dinner Sales: $4400
Projected Sales: $4814
TY Dinner Sales: $3381
+/- : down 23% LY and short a whopping $1433 from Proj- makes this whole day hurt.
Dinner Covers: 129
Avg PPA: $26.21
Weather: Warm and sunny
Any Special events going on?:
Who worked?:
Lunch: Alex, Lindsey, Kate, Lynn CL. Junko Host, Mandy FR, Jonathan SA
Dinner: Alex, Camacho, Naoto, Stephanie, Sophia CL. Ruthy Host, Kaori SA, Mandy FR
Flow of Business, Cuts and Ticket Times:
Lunch was so very very slow. I don't have much to say about it. I cut Kate at 12:30, and went down to Alex & Lindsey by 1pm, and just Lynn by herself by 1:15, it was that slow. Joe seemed to struggle to get rolls out in a reasonable amount of time today. Also kitchen food was taking a bit longer because of the training going on with jarred, but I think out of all the days to train, today was a good one.
Dinner was also slow. then again I never work Wednesdays so I don't really know. But we never filled up, never went on even the smallest of wait. Cut Alex at 8, then Naoto at 8:30, and split the dining room around 9. Then just down to Sophia at 9:30. Cut all support at 9:45.
I was entering invoices and noticed that none of the beverage invoices have check numbers written on them. Can we please make sure to write the check number on invoices that are being paid?
Specials?
KaniKreme: 4 (count was 7, but 3 were for sushi bar)
Spec Dessert (donuts): 2
3 Staff members that stood out (why/how):
*Naoto was a great help tonight, in his downtime, always helping bus tables and prebus.
* Ruthy was proactive tonight, putting blinds up, candles out, and fans off, etc.
* Sophia stayed positive through the slow night, helping out where she could and stayed cheerful.
Any VIP's in?
Alyssa I think is her name. Heavier dark haired woman comes in for lunch a lot. We had a very strange interaction- she was staring at me so I went over to make sure everything was okay. She said yes, she just saw me and thought "oh there's that girl again who always stands over there" I explained to her that I'm the manager, so I just kinda float around. Then I asked her name, and she looked at me funny, so I told her my name, and then she told me hers. It was all really odd.
Comps& Void Detail:
Lunch: usual lunch comps. The only other thing I had to comp was a Beef Curry for a guy who didn't know it had beef in it, even after Lindsey repeated it back to him "and you're having the beef curry?"
Dinner: 2 Birthday buzztable promo discounts (10% off), one voided sunshine roll Alex double rang somehow, one voided Kirin 22oz because no one stocked anymore (?!?), one voided House White because we ran out.
R&M needs?:
Chairs should be delivered tomorrow (to replace those that are bending)
86'd items/ need more?
86'd Sencha- I ordered more tea. I will pick it up tomorrow at some point.
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