Friday 11.11.16

Written By: Elizabeth

LY Lunch Sales: $2061
Projected Sales : $2415
TY Lunch Sales: $2961
+/- : +44% LY and +$546 PS
Lunch Covers: 154
Avg PPA: $19.23

LY Dinner Sales: $7078
Projected Sales : $7250
TY Dinner Sales:  $6353
+/- : -10% LY and -$897 PS
Dinner Covers: 237
Avg PPA: $26.81

For the day:  $9314/ +2% LY and -$351 PS

Previous Days Labor: 19%

Previous Days Comps: 5%
Controllable Comps: 10.53%

Weather: low 70s. Overcast

Special events?: Veterans Day

Who worked:
Lunch: Alex, Grace, Lindsey, Clair CL.  Tori host, taylor FR, Ruthy SA
Dinner: Camacho, Johnny, Krystin, Ruthy, Sayo CL. Renee CT, Alina & Melisa Host, Taylor FR, No SA


Flow of Business, Cuts and Ticket Times:
Lunch was a bit hectic. Started slow, and we expected a pop around 12:30 but right at noon we had a line out the door and were taking names on names. I helped Tori at the host stand the majority of the shift. We had a lot of difficult tables today, those were special accommodations, or just plain antsy. Had a group come in and say they were a party of 10 then when we called them, only 4 were here, and then they told us they were only going to be 4. Then 2 of them ordered and left, having the other 2 box their food up. It was all very bizarre.
The couple with the small child, and the new baby came in and as usual wanted the sushi bar. we made the accommodation but at the very end, they were leaving and wanted their child carried from the office. I was talking with a guest at the host stand and the woman was right behind me, I thought she was asking for the seat, so after I helped the guest I apologized and was grabbing the seat, making a joke about having two ears but only being about to hear one person at a time. The husband made a joke saying I had "selective hearing" and so I just laughed it off, and then he continued to say that "most women have selective hearing", which pushed me over the edge. I said to him "well, that's a little insulting" And then he and his wife were both backpedaling saying it wasn't meant as an insult, that he was just saying that women have the ability to multi task what they're hearing....or something? I wasn't following, because it wasn't making sense. So I just laughed and said, oh okay, that makes sense, and sent them on their way. So weird. But I guess par for the course with them.

ANYHOW, lunch continued to stay strong through 1:30 and we didn't seat the last table until roughly 2pm. Last call was made around 2:10.

Dinner was the same. Started with a good handfull of tables, but  around 6pm they all came in one after the other and we were quickly on a wait. The wait lasted until around 10:15 when we got off the wait and I went 2 on. Had Rachel and Carlos come in around 10:30, and then a 3 top at 10:56. That was the ballgame.

Specials:
Whole Aji
OToro
Tempura IC
Pudding

3 Staff members that stood out (why/how):
-Ruthy was our AM SA and she did great, and also brought some insight from her experience to pre-shift tonight, reminding the servers to pre-bus. She said that was the most common thing she found during her SA shift, was that servers need to pre-bus more! Great job. I think we should throw servers into Support shifts here and there. Keep them grounded :)
-Taylor was the FR tonight and we didn't have an SA, but when he had spare time, he was out there bussing tables and really just kicking ass. It was nice to see from him, considering his somewhat lackadaisical style. I complimented him a few times tonight, but he did great.
-Sayo was going well until we got into the final hour. The mix of crazy guests and then the one computer really got to her. Her attitude turned sour for a bit, but when she handed in her checkout she realized she had a bad attitude and apologized about it.

Any VIP's in?
AM:
Just that Sushi bar Family.
PM:
Rachel and Carlos
Sophia and Fam
Comps& Void Detail:
Lunch: Kitchen Error for a Bento that went out without it's Midnight sun and then the midnight sun never went out.
Dinner:
Krystin rang up Harusame by mistake, twice. The first one I gave to Sophias table. The second, she ate for dinner.
Sayo ran a sashimi sampler to the wrong table, so we had to remake that.
Void madai, 86
Void Chardonnay, 86
Void 3 Brooms, 86
A1 was an odd bird (one of many tonight) and she said it was both of their birthdays, so we sent them Tempura Ice Cream. She took one bite and said to Krystin "take this away, I don't like it and I'm not going to pay for it". So I compd it to DNL and I comp'd her hamachi pieces to b-day dessert
Emp day off for Sophia, plus Kome Bucks
Kome Bucks that was expired in August but I still honored.


R&M needs:
Leary, you're going to have to call POS Solutions today (Saturday). The right monitor completely stopped responding to touch. It would for a second, then completely stopped. I restarted it twice. And still nothing. Perhaps we can demand they give us normal monitors. We worked on only 1 monitor for half the night. It was pretty stressful to the staff, especially since the second monitor was barely reacting too.
86'd items/ need more: